Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.The instrument cluster may fail to display any information when the vehicle is started.As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC270
Recall Date: Apr 26, 2023
Consumer Complaints
94 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Bought new Kia Sportage Hybrid from Fette Kia in Clifton 3 months ago. >2,800 miles, Error "Check Hybrid System. Stop Safety. With the warning sign up. Vehicle won't go more than 20 mph. I called Kia and they're giving me 3 weeks appt, and they won't cover rental. To add insult to injury, customer service was rude too. Don't buy KIA or go to Fette Clifton.
Corrective Action:
Bought new Kia Sportage Hybrid from Fette Kia in Clifton 3 months ago. >2,800 miles, Error "Check Hybrid System. Stop Safety. With the warning sign up. Vehicle won't go more than 20 mph. I called Kia and they're giving me 3 weeks appt, and they won't cover rental. To add insult to injury, customer service was rude too. Don't buy KIA or go to Fette Clifton.
Additional Notes:
Bought new Kia Sportage Hybrid from Fette Kia in Clifton 3 months ago. >2,800 miles, Error "Check Hybrid System. Stop Safety. With the warning sign up. Vehicle won't go more than 20 mph. I called Kia and they're giving me 3 weeks appt, and they won't cover rental. To add insult to injury, customer service was rude too. Don't buy KIA or go to Fette Clifton.
Mfg Campaign: 11569030
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.
Corrective Action:
On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.
Additional Notes:
On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.
Mfg Campaign: 11566056
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.
Corrective Action:
On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.
Additional Notes:
On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.
Mfg Campaign: 11566056
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving for approximately 30 minutes, using cruise control as needed. There was a decreased speed area so I toggled down to reduce speed from 65 to 55. My cruise control speed jumped from 65 to 110. NOTHING I did would reduce the speed. I had to turn off the cruise control to get control of my vehicle again. I thought I did something wrong so I turned on cruise control and attempted to set the speed again. Immediately upon using the toggle to set the speed, the speed jumped to 110. This happened several time and I couldn’t get cruise control to work correctly for approximately 30-45 minutes. Finally I found a safe area to pull off the interstate, turn the vehicle off and back on. At which time the speed controls began working correctly again. Very scary and unsafe situation!
Corrective Action:
I was driving for approximately 30 minutes, using cruise control as needed. There was a decreased speed area so I toggled down to reduce speed from 65 to 55. My cruise control speed jumped from 65 to 110. NOTHING I did would reduce the speed. I had to turn off the cruise control to get control of my vehicle again. I thought I did something wrong so I turned on cruise control and attempted to set the speed again. Immediately upon using the toggle to set the speed, the speed jumped to 110. This happened several time and I couldn’t get cruise control to work correctly for approximately 30-45 minutes. Finally I found a safe area to pull off the interstate, turn the vehicle off and back on. At which time the speed controls began working correctly again. Very scary and unsafe situation!
Additional Notes:
I was driving for approximately 30 minutes, using cruise control as needed. There was a decreased speed area so I toggled down to reduce speed from 65 to 55. My cruise control speed jumped from 65 to 110. NOTHING I did would reduce the speed. I had to turn off the cruise control to get control of my vehicle again. I thought I did something wrong so I turned on cruise control and attempted to set the speed again. Immediately upon using the toggle to set the speed, the speed jumped to 110. This happened several time and I couldn’t get cruise control to work correctly for approximately 30-45 minutes. Finally I found a safe area to pull off the interstate, turn the vehicle off and back on. At which time the speed controls began working correctly again. Very scary and unsafe situation!
Mfg Campaign: 11565265
Recall Date: Jan 13, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving 5 hours away. Got to my destination parked and went to check in . Came back to my car and drove to where my room was going to be. I went to try to stop and the brakes were spongy and seems like it too forever to finally stop. Due to this issue I ended up hitting a curb and damaging my car/ tires. I was very scared to drive back home like that. I looked it up and it says there is a recall for the breaking system but my car wasnt one of them. I need to get this fixed asap and also my tires/ front end of Car. What can I do about this issue and getting it fixed asap ?!
Corrective Action:
Driving 5 hours away. Got to my destination parked and went to check in . Came back to my car and drove to where my room was going to be. I went to try to stop and the brakes were spongy and seems like it too forever to finally stop. Due to this issue I ended up hitting a curb and damaging my car/ tires. I was very scared to drive back home like that. I looked it up and it says there is a recall for the breaking system but my car wasnt one of them. I need to get this fixed asap and also my tires/ front end of Car. What can I do about this issue and getting it fixed asap ?!
Additional Notes:
Driving 5 hours away. Got to my destination parked and went to check in . Came back to my car and drove to where my room was going to be. I went to try to stop and the brakes were spongy and seems like it too forever to finally stop. Due to this issue I ended up hitting a curb and damaging my car/ tires. I was very scared to drive back home like that. I looked it up and it says there is a recall for the breaking system but my car wasnt one of them. I need to get this fixed asap and also my tires/ front end of Car. What can I do about this issue and getting it fixed asap ?!
Mfg Campaign: 11565162
Recall Date: Jan 12, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving 5 hours away. Got to my destination parked and went to check in . Came back to my car and drove to where my room was going to be. I went to try to stop and the brakes were spongy and seems like it too forever to finally stop. Due to this issue I ended up hitting a curb and damaging my car/ tires. I was very scared to drive back home like that. I looked it up and it says there is a recall for the breaking system but my car wasnt one of them. I need to get this fixed asap and also my tires/ front end of Car. What can I do about this issue and getting it fixed asap ?!
Corrective Action:
Driving 5 hours away. Got to my destination parked and went to check in . Came back to my car and drove to where my room was going to be. I went to try to stop and the brakes were spongy and seems like it too forever to finally stop. Due to this issue I ended up hitting a curb and damaging my car/ tires. I was very scared to drive back home like that. I looked it up and it says there is a recall for the breaking system but my car wasnt one of them. I need to get this fixed asap and also my tires/ front end of Car. What can I do about this issue and getting it fixed asap ?!
Additional Notes:
Driving 5 hours away. Got to my destination parked and went to check in . Came back to my car and drove to where my room was going to be. I went to try to stop and the brakes were spongy and seems like it too forever to finally stop. Due to this issue I ended up hitting a curb and damaging my car/ tires. I was very scared to drive back home like that. I looked it up and it says there is a recall for the breaking system but my car wasnt one of them. I need to get this fixed asap and also my tires/ front end of Car. What can I do about this issue and getting it fixed asap ?!
Mfg Campaign: 11565162
Recall Date: Jan 12, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our vehicle’s windshield has needed replacing due to crack 3 times in 15415 miles!
Corrective Action:
Our vehicle’s windshield has needed replacing due to crack 3 times in 15415 miles!
Additional Notes:
Our vehicle’s windshield has needed replacing due to crack 3 times in 15415 miles!
Mfg Campaign: 11558348
Recall Date: Dec 4, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Corrective Action:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Additional Notes:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Mfg Campaign: 11556837
Recall Date: Nov 26, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Corrective Action:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Additional Notes:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Mfg Campaign: 11556837
Recall Date: Nov 26, 2023
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Corrective Action:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Additional Notes:
On several occasions the lane keeping assistance has attempted to steer my vehicle into energy absorbing barrier, both with me driving and with my sister driving. Vehicle speed approximately 40 mph, lane splitting, I was taking left lane. Forty feet from point of barrier, wheel jerks hard right, setting me up for dead center collision with point of barrier. If I had not immediately jerked the wheel left the results would have been catastrophic. I would have hit the barrier in a single second after the cars action. I took it to the Kia dealer service who claims he cannot disable "lane following". Additionally, that I have to disable it every time I start the car. Also, when going thru intersections the car will switch traffic lanes on it's own. I feel this is an incredibly unsafe system. For god's sake, the car just veers off on its own.
Mfg Campaign: 11556837
Recall Date: Nov 26, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Cruise Control and Limit Control system activates itself suddenly while driving on roads, streets, highways or any road, accelerating or decelerating unlimitedly; endangering my physical integrity, my family and the people around me. It reported this UNSAFETY Kia Sportage 2023 to Kia car dealer over 5 times and Kia America Corporation but nothing; also to BBB AutoLine, AGO (Attorney General’s Office) and as far this case waiting for... I don't know what or where else could I do or go??
Corrective Action:
The Cruise Control and Limit Control system activates itself suddenly while driving on roads, streets, highways or any road, accelerating or decelerating unlimitedly; endangering my physical integrity, my family and the people around me. It reported this UNSAFETY Kia Sportage 2023 to Kia car dealer over 5 times and Kia America Corporation but nothing; also to BBB AutoLine, AGO (Attorney General’s Office) and as far this case waiting for... I don't know what or where else could I do or go??
Additional Notes:
The Cruise Control and Limit Control system activates itself suddenly while driving on roads, streets, highways or any road, accelerating or decelerating unlimitedly; endangering my physical integrity, my family and the people around me. It reported this UNSAFETY Kia Sportage 2023 to Kia car dealer over 5 times and Kia America Corporation but nothing; also to BBB AutoLine, AGO (Attorney General’s Office) and as far this case waiting for... I don't know what or where else could I do or go??
Mfg Campaign: 11554581
Recall Date: Nov 10, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On a hot day, I noticed an oily bluish fluid leak underneath my pedals. I brought it to the dealership to diagnose the issue twice already but they found nothing was wrong. I posted the photos of the leak on a facebook group that owns the same model of my car and found out that some owners have the same issue. I just wanna make sure that this is not a defect on the same model of my car because that fluid leaking might start a fire or might cause the engine to seize anytime during use.
Corrective Action:
On a hot day, I noticed an oily bluish fluid leak underneath my pedals. I brought it to the dealership to diagnose the issue twice already but they found nothing was wrong. I posted the photos of the leak on a facebook group that owns the same model of my car and found out that some owners have the same issue. I just wanna make sure that this is not a defect on the same model of my car because that fluid leaking might start a fire or might cause the engine to seize anytime during use.
Additional Notes:
On a hot day, I noticed an oily bluish fluid leak underneath my pedals. I brought it to the dealership to diagnose the issue twice already but they found nothing was wrong. I posted the photos of the leak on a facebook group that owns the same model of my car and found out that some owners have the same issue. I just wanna make sure that this is not a defect on the same model of my car because that fluid leaking might start a fire or might cause the engine to seize anytime during use.
Mfg Campaign: 11550941
Recall Date: Oct 20, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manually push it back to the fully open position in order to do this. If I had not been able to do so, or if someone less strong than myself were put in this position, the gate certainly would have struck them and caused bodily harm. The first time I brought this up with my dealership, I got a very passive response, not indicating any sense of urgency or even desire to fix the issue. A better quality dealership would have perhaps been much more concerned about such a safety defect and offered to check it out immediately. But it was happening so infrequently at that point that I chose not to have it addressed. Now that it's happening much more often, I brought the car back to be checked out. I showed them two videos of the defect occurring, including with my body under the tailgate. They reproduced the defect, but had to open a "tech ticket" or something with Kia, and so far, over 48 hours later, they have not received a response as to how to proceed. The dealer allowed me to take the car back until they receive direction on what to do (again, a bit surprising that they would let me do that, with such a safety defect). I have uploaded four screenshots of the video that shows the tailgate closing while I was underneath it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --> Not that I am aware of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --> No
Corrective Action:
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manually push it back to the fully open position in order to do this. If I had not been able to do so, or if someone less strong than myself were put in this position, the gate certainly would have struck them and caused bodily harm. The first time I brought this up with my dealership, I got a very passive response, not indicating any sense of urgency or even desire to fix the issue. A better quality dealership would have perhaps been much more concerned about such a safety defect and offered to check it out immediately. But it was happening so infrequently at that point that I chose not to have it addressed. Now that it's happening much more often, I brought the car back to be checked out. I showed them two videos of the defect occurring, including with my body under the tailgate. They reproduced the defect, but had to open a "tech ticket" or something with Kia, and so far, over 48 hours later, they have not received a response as to how to proceed. The dealer allowed me to take the car back until they receive direction on what to do (again, a bit surprising that they would let me do that, with such a safety defect). I have uploaded four screenshots of the video that shows the tailgate closing while I was underneath it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --> Not that I am aware of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --> No
Additional Notes:
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manually push it back to the fully open position in order to do this. If I had not been able to do so, or if someone less strong than myself were put in this position, the gate certainly would have struck them and caused bodily harm. The first time I brought this up with my dealership, I got a very passive response, not indicating any sense of urgency or even desire to fix the issue. A better quality dealership would have perhaps been much more concerned about such a safety defect and offered to check it out immediately. But it was happening so infrequently at that point that I chose not to have it addressed. Now that it's happening much more often, I brought the car back to be checked out. I showed them two videos of the defect occurring, including with my body under the tailgate. They reproduced the defect, but had to open a "tech ticket" or something with Kia, and so far, over 48 hours later, they have not received a response as to how to proceed. The dealer allowed me to take the car back until they receive direction on what to do (again, a bit surprising that they would let me do that, with such a safety defect). I have uploaded four screenshots of the video that shows the tailgate closing while I was underneath it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --> Not that I am aware of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --> No
Mfg Campaign: 11551042
Recall Date: Oct 20, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manually push it back to the fully open position in order to do this. If I had not been able to do so, or if someone less strong than myself were put in this position, the gate certainly would have struck them and caused bodily harm. The first time I brought this up with my dealership, I got a very passive response, not indicating any sense of urgency or even desire to fix the issue. A better quality dealership would have perhaps been much more concerned about such a safety defect and offered to check it out immediately. But it was happening so infrequently at that point that I chose not to have it addressed. Now that it's happening much more often, I brought the car back to be checked out. I showed them two videos of the defect occurring, including with my body under the tailgate. They reproduced the defect, but had to open a "tech ticket" or something with Kia, and so far, over 48 hours later, they have not received a response as to how to proceed. The dealer allowed me to take the car back until they receive direction on what to do (again, a bit surprising that they would let me do that, with such a safety defect). I have uploaded four screenshots of the video that shows the tailgate closing while I was underneath it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --> Not that I am aware of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --> No
Corrective Action:
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manually push it back to the fully open position in order to do this. If I had not been able to do so, or if someone less strong than myself were put in this position, the gate certainly would have struck them and caused bodily harm. The first time I brought this up with my dealership, I got a very passive response, not indicating any sense of urgency or even desire to fix the issue. A better quality dealership would have perhaps been much more concerned about such a safety defect and offered to check it out immediately. But it was happening so infrequently at that point that I chose not to have it addressed. Now that it's happening much more often, I brought the car back to be checked out. I showed them two videos of the defect occurring, including with my body under the tailgate. They reproduced the defect, but had to open a "tech ticket" or something with Kia, and so far, over 48 hours later, they have not received a response as to how to proceed. The dealer allowed me to take the car back until they receive direction on what to do (again, a bit surprising that they would let me do that, with such a safety defect). I have uploaded four screenshots of the video that shows the tailgate closing while I was underneath it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --> Not that I am aware of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --> No
Additional Notes:
When I open the tailgate using any of the three methods (key, button on tailgate, or button inside cabin), the gate opens, then immediately beeps three times and closes. This has happened about 10 times with me *underneath the tailgate* including one time with my one year old son in my arms. In each of these instances I was able to throw my hand up and stop the gate from closing, but had to manually push it back to the fully open position in order to do this. If I had not been able to do so, or if someone less strong than myself were put in this position, the gate certainly would have struck them and caused bodily harm. The first time I brought this up with my dealership, I got a very passive response, not indicating any sense of urgency or even desire to fix the issue. A better quality dealership would have perhaps been much more concerned about such a safety defect and offered to check it out immediately. But it was happening so infrequently at that point that I chose not to have it addressed. Now that it's happening much more often, I brought the car back to be checked out. I showed them two videos of the defect occurring, including with my body under the tailgate. They reproduced the defect, but had to open a "tech ticket" or something with Kia, and so far, over 48 hours later, they have not received a response as to how to proceed. The dealer allowed me to take the car back until they receive direction on what to do (again, a bit surprising that they would let me do that, with such a safety defect). I have uploaded four screenshots of the video that shows the tailgate closing while I was underneath it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --> Not that I am aware of. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --> No
Mfg Campaign: 11551042
Recall Date: Oct 20, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Corrective Action:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Additional Notes:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Mfg Campaign: 11549697
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Corrective Action:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Additional Notes:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Mfg Campaign: 11549697
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Corrective Action:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Additional Notes:
ISSUE WITH KIA SPORTAGE 2023 HYBRID (GAS AND ELECTRIC) Battery shut off. The battery turned off. I was driving on the fwy and the car started to drive rough so I exited off the fwy and barely made it over the intersection and the car shut off. (as the car was shutting off I opened my door) all other doors were locked and could not open. (had I not opened my car door I would have been locked in/out of my car) The emergency lights would not turn on. None of the electrical buttons work. I called a tow truck to come get me 20+ min in Arizona is a lifetime in the heat. (luckily my kids were not in the vehicle). My car could have stopped in the middle of the fwy and things could have really gotten ugly. My car is currently in the kia dealership parking lot (where the tow truck dropped it off 2+ weeks ago). The dealer got me into a rental but my vehicle won't get a battery till 2 + months. Even if it gets a new battery it doesn't solve the problem Kia knows these batteries have these issues yet they are still selling the vehicles and not letting the consumer know that they might have a battery issue. battery cost ($11,000+ after the warranty is over) I would have never bought this car if I knew this was a potential issue. complete driving hazard. There was a warning light that turned on seconds before my car shut off, "check hybrid system stop safely" then it shut off. a couple of times before this all the lights on the dash turned on for a few minutes then shut off. I HAVE A COUPLE OF FRIENDS WITH THE SAME CAR BOUGHT AROUND THE SAME TIME AND THEY HAVE THE SAME ISSUE AND ARE IN RENTAL CARS TOO. THE DEALER IS NOT WILLING TO ASSIST OR COME UP WITH A DEAL SO WE BREAK EVEN (THEY ARE TRYING TO SELL US ANOTHER VEHICLE AT MORE $$ A MONTH. Had we gotten a good vehicle we would not be trying to trade in the car for another one.
Mfg Campaign: 11549697
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When I achieved my desired speed while driving on the highway, I turned on my adaptive cruise control as I usually do. This time, the car began accelerating dramatically, set on 110mph instead of my desire 55mph. It did this twice, even after I turned off the cruise control. I parked on the side of the street and restarted the car before it returned to normal. My life was very much threatened while I was driving as well as the lives of my fellow highway drivers that night. I will be taking this to my dealership but I also need this reported.
Corrective Action:
When I achieved my desired speed while driving on the highway, I turned on my adaptive cruise control as I usually do. This time, the car began accelerating dramatically, set on 110mph instead of my desire 55mph. It did this twice, even after I turned off the cruise control. I parked on the side of the street and restarted the car before it returned to normal. My life was very much threatened while I was driving as well as the lives of my fellow highway drivers that night. I will be taking this to my dealership but I also need this reported.
Additional Notes:
When I achieved my desired speed while driving on the highway, I turned on my adaptive cruise control as I usually do. This time, the car began accelerating dramatically, set on 110mph instead of my desire 55mph. It did this twice, even after I turned off the cruise control. I parked on the side of the street and restarted the car before it returned to normal. My life was very much threatened while I was driving as well as the lives of my fellow highway drivers that night. I will be taking this to my dealership but I also need this reported.
Mfg Campaign: 11549711
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When I achieved my desired speed while driving on the highway, I turned on my adaptive cruise control as I usually do. This time, the car began accelerating dramatically, set on 110mph instead of my desire 55mph. It did this twice, even after I turned off the cruise control. I parked on the side of the street and restarted the car before it returned to normal. My life was very much threatened while I was driving as well as the lives of my fellow highway drivers that night. I will be taking this to my dealership but I also need this reported.
Corrective Action:
When I achieved my desired speed while driving on the highway, I turned on my adaptive cruise control as I usually do. This time, the car began accelerating dramatically, set on 110mph instead of my desire 55mph. It did this twice, even after I turned off the cruise control. I parked on the side of the street and restarted the car before it returned to normal. My life was very much threatened while I was driving as well as the lives of my fellow highway drivers that night. I will be taking this to my dealership but I also need this reported.
Additional Notes:
When I achieved my desired speed while driving on the highway, I turned on my adaptive cruise control as I usually do. This time, the car began accelerating dramatically, set on 110mph instead of my desire 55mph. It did this twice, even after I turned off the cruise control. I parked on the side of the street and restarted the car before it returned to normal. My life was very much threatened while I was driving as well as the lives of my fellow highway drivers that night. I will be taking this to my dealership but I also need this reported.
Mfg Campaign: 11549711
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving, the car came to an abrupt stop. Lights and alarms flashed stating "Do not drive" "hybrid system malfunction". Car could not be driven. Had I been on the highway, which I just exited, I could have been dead with how suddenly the car stopped without prior warning. The warning came when the car was shutting down. It has now been at the dealership for 3 weeks and they are unable to pinpoint the problem. Apparently they are selling hybrids with no one to work on them. Smh
Corrective Action:
While driving, the car came to an abrupt stop. Lights and alarms flashed stating "Do not drive" "hybrid system malfunction". Car could not be driven. Had I been on the highway, which I just exited, I could have been dead with how suddenly the car stopped without prior warning. The warning came when the car was shutting down. It has now been at the dealership for 3 weeks and they are unable to pinpoint the problem. Apparently they are selling hybrids with no one to work on them. Smh
Additional Notes:
While driving, the car came to an abrupt stop. Lights and alarms flashed stating "Do not drive" "hybrid system malfunction". Car could not be driven. Had I been on the highway, which I just exited, I could have been dead with how suddenly the car stopped without prior warning. The warning came when the car was shutting down. It has now been at the dealership for 3 weeks and they are unable to pinpoint the problem. Apparently they are selling hybrids with no one to work on them. Smh
Mfg Campaign: 11544119
Recall Date: Sep 12, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury