Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Consumer Complaints
73 ComplaintsKia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11522526
Recall Date: May 17, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.
Corrective Action:
The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.
Additional Notes:
The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.
Mfg Campaign: 11508465
Recall Date: Feb 22, 2023
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.
Corrective Action:
The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.
Additional Notes:
The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.
Mfg Campaign: 11508465
Recall Date: Feb 22, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Paint is bubbling, chipping and peeling in mirrors, door handles and rear spoiler
Corrective Action:
Paint is bubbling, chipping and peeling in mirrors, door handles and rear spoiler
Additional Notes:
Paint is bubbling, chipping and peeling in mirrors, door handles and rear spoiler
Mfg Campaign: 11492723
Recall Date: Nov 8, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Kia Sportage. The contact stated that while her daughter was driving at various speeds, there was a ticking noise heard coming from the engine. The check engine warning light was illuminated. The vehicle was taken to a local dealer who confirmed the VIN was not included in a recall. The vehicle remained at the dealer awaiting diagnostic testing and repair. The manufacturer was made aware of the failure; however, no assistance was provided. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2019 Kia Sportage. The contact stated that while her daughter was driving at various speeds, there was a ticking noise heard coming from the engine. The check engine warning light was illuminated. The vehicle was taken to a local dealer who confirmed the VIN was not included in a recall. The vehicle remained at the dealer awaiting diagnostic testing and repair. The manufacturer was made aware of the failure; however, no assistance was provided. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2019 Kia Sportage. The contact stated that while her daughter was driving at various speeds, there was a ticking noise heard coming from the engine. The check engine warning light was illuminated. The vehicle was taken to a local dealer who confirmed the VIN was not included in a recall. The vehicle remained at the dealer awaiting diagnostic testing and repair. The manufacturer was made aware of the failure; however, no assistance was provided. The approximate failure mileage was 100,000.
Mfg Campaign: 11489997
Recall Date: Oct 19, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Kia Ignition switch it is making it easy for criminals to steal due to them not have immobilizers and the criminal are able from them yo start up with just a usb cord
Corrective Action:
Kia Ignition switch it is making it easy for criminals to steal due to them not have immobilizers and the criminal are able from them yo start up with just a usb cord
Additional Notes:
Kia Ignition switch it is making it easy for criminals to steal due to them not have immobilizers and the criminal are able from them yo start up with just a usb cord
Mfg Campaign: 11480895
Recall Date: Aug 23, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On two occasions, most recently on 5/28/22, the gasoline overflowed when filling tank. If working properly, the vehicle should have automatically stopped the flow when the tank was full.
Corrective Action:
On two occasions, most recently on 5/28/22, the gasoline overflowed when filling tank. If working properly, the vehicle should have automatically stopped the flow when the tank was full.
Additional Notes:
On two occasions, most recently on 5/28/22, the gasoline overflowed when filling tank. If working properly, the vehicle should have automatically stopped the flow when the tank was full.
Mfg Campaign: 11466683
Recall Date: May 31, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When cruise control is in place and you brake for traffic, to resume cruise speed if you hold the resume button for more than standard the car resets speed to 20MPH and you have no control on gas pedal. The only fix is to turn off the card and restart. We are glad to have it inspected. This item has put our lives in danger about five times as we were using cruise on the highway traveling 65 plus mph and cars were coming upon us. We reported the issue back in March 2021 and several more times back into a KIA dealership. It took months but they duplicated the problem on our vehicle and so they tested a 2020 Sportage and had the same issue. The car stalls while on the freeway and KIA dealership states it is normal operating procedures as the resume button should be a quick touch, not a prolonged one. There are no warning indicators this is going to happen. The local Kia Dealership states they have contacted KIA Engineers and they are confirming that it is operating within normal parameters.
Corrective Action:
When cruise control is in place and you brake for traffic, to resume cruise speed if you hold the resume button for more than standard the car resets speed to 20MPH and you have no control on gas pedal. The only fix is to turn off the card and restart. We are glad to have it inspected. This item has put our lives in danger about five times as we were using cruise on the highway traveling 65 plus mph and cars were coming upon us. We reported the issue back in March 2021 and several more times back into a KIA dealership. It took months but they duplicated the problem on our vehicle and so they tested a 2020 Sportage and had the same issue. The car stalls while on the freeway and KIA dealership states it is normal operating procedures as the resume button should be a quick touch, not a prolonged one. There are no warning indicators this is going to happen. The local Kia Dealership states they have contacted KIA Engineers and they are confirming that it is operating within normal parameters.
Additional Notes:
When cruise control is in place and you brake for traffic, to resume cruise speed if you hold the resume button for more than standard the car resets speed to 20MPH and you have no control on gas pedal. The only fix is to turn off the card and restart. We are glad to have it inspected. This item has put our lives in danger about five times as we were using cruise on the highway traveling 65 plus mph and cars were coming upon us. We reported the issue back in March 2021 and several more times back into a KIA dealership. It took months but they duplicated the problem on our vehicle and so they tested a 2020 Sportage and had the same issue. The car stalls while on the freeway and KIA dealership states it is normal operating procedures as the resume button should be a quick touch, not a prolonged one. There are no warning indicators this is going to happen. The local Kia Dealership states they have contacted KIA Engineers and they are confirming that it is operating within normal parameters.
Mfg Campaign: 11457313
Recall Date: Mar 18, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA campaign number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA campaign number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA campaign number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11422708
Recall Date: Jun 28, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When you put the car in gear, the car rolls backward in drive. The engine light, oil light and battery light are on the dashboard.
Corrective Action:
When you put the car in gear, the car rolls backward in drive. The engine light, oil light and battery light are on the dashboard.
Additional Notes:
When you put the car in gear, the car rolls backward in drive. The engine light, oil light and battery light are on the dashboard.
Mfg Campaign: 11422518
Recall Date: Jun 27, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When you put the car in gear, the car rolls backward in drive. The engine light, oil light and battery light are on the dashboard.
Corrective Action:
When you put the car in gear, the car rolls backward in drive. The engine light, oil light and battery light are on the dashboard.
Additional Notes:
When you put the car in gear, the car rolls backward in drive. The engine light, oil light and battery light are on the dashboard.
Mfg Campaign: 11422518
Recall Date: Jun 27, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have received a safety recall on the VIN # above a lease car and have been trying to contact 2 different KIA dealerships in my area, since receiving this recall letter, to no avail. Per the recall, this HECU may short-circuit and cause a engine compartment fire....since this seems very serious and failure to get this done is out of my control, I would greatly appreciate some help in this matter. I reside in Clinton Township Michigan 48035. Thank you, Susan Bartle
Corrective Action:
I have received a safety recall on the VIN # above a lease car and have been trying to contact 2 different KIA dealerships in my area, since receiving this recall letter, to no avail. Per the recall, this HECU may short-circuit and cause a engine compartment fire....since this seems very serious and failure to get this done is out of my control, I would greatly appreciate some help in this matter. I reside in Clinton Township Michigan 48035. Thank you, Susan Bartle
Additional Notes:
I have received a safety recall on the VIN # above a lease car and have been trying to contact 2 different KIA dealerships in my area, since receiving this recall letter, to no avail. Per the recall, this HECU may short-circuit and cause a engine compartment fire....since this seems very serious and failure to get this done is out of my control, I would greatly appreciate some help in this matter. I reside in Clinton Township Michigan 48035. Thank you, Susan Bartle
Mfg Campaign: 11418577
Recall Date: May 26, 2021
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11417966
Recall Date: May 20, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING IN TRAFFIC ENGINE SHUTS OFF WITH NO WARNING. COMPLETE LOSS OF ENGINE POWER. HAVE TO COME TO A COMPLETE STOP IN LANE OF TRAFFIC AND THEN PUT VEHICLE IN PARK AND RESTART ENGINE. HAPPENED 3 TIMES IN LAST MONTH. MY KIA SPORTAGE 2019 ONLY HAS 18,000 MILES ON IT. NO CHECK ENGINE LIGHTS ON. EXTREMELY UNSAFE AND KIA SERVICES VERY UNHELPFUL. VEHICLE WAS IN MOTION ALL 3 TIMES THIS HAPPENED ON A CITY STREET GOING STRAIGHT IN TRAFFIC.
Corrective Action:
WHEN DRIVING IN TRAFFIC ENGINE SHUTS OFF WITH NO WARNING. COMPLETE LOSS OF ENGINE POWER. HAVE TO COME TO A COMPLETE STOP IN LANE OF TRAFFIC AND THEN PUT VEHICLE IN PARK AND RESTART ENGINE. HAPPENED 3 TIMES IN LAST MONTH. MY KIA SPORTAGE 2019 ONLY HAS 18,000 MILES ON IT. NO CHECK ENGINE LIGHTS ON. EXTREMELY UNSAFE AND KIA SERVICES VERY UNHELPFUL. VEHICLE WAS IN MOTION ALL 3 TIMES THIS HAPPENED ON A CITY STREET GOING STRAIGHT IN TRAFFIC.
Additional Notes:
WHEN DRIVING IN TRAFFIC ENGINE SHUTS OFF WITH NO WARNING. COMPLETE LOSS OF ENGINE POWER. HAVE TO COME TO A COMPLETE STOP IN LANE OF TRAFFIC AND THEN PUT VEHICLE IN PARK AND RESTART ENGINE. HAPPENED 3 TIMES IN LAST MONTH. MY KIA SPORTAGE 2019 ONLY HAS 18,000 MILES ON IT. NO CHECK ENGINE LIGHTS ON. EXTREMELY UNSAFE AND KIA SERVICES VERY UNHELPFUL. VEHICLE WAS IN MOTION ALL 3 TIMES THIS HAPPENED ON A CITY STREET GOING STRAIGHT IN TRAFFIC.
Mfg Campaign: 11395844
Recall Date: Feb 11, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ENTIRE BACK OF THE SUNROOF HAS SHATTERED. CAR IS ONLY A 2019 WITH 15000 MILES. WE HAVE A ROGUE WHICH IS OVER 5 YEARS OLD AND HAVE HAD NO ISSUES WITH THE SUNROOF.
Corrective Action:
THE ENTIRE BACK OF THE SUNROOF HAS SHATTERED. CAR IS ONLY A 2019 WITH 15000 MILES. WE HAVE A ROGUE WHICH IS OVER 5 YEARS OLD AND HAVE HAD NO ISSUES WITH THE SUNROOF.
Additional Notes:
THE ENTIRE BACK OF THE SUNROOF HAS SHATTERED. CAR IS ONLY A 2019 WITH 15000 MILES. WE HAVE A ROGUE WHICH IS OVER 5 YEARS OLD AND HAVE HAD NO ISSUES WITH THE SUNROOF.
Mfg Campaign: 11366283
Recall Date: Oct 25, 2020
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Corrective Action:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Additional Notes:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Mfg Campaign: 11339961
Recall Date: Jul 17, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Corrective Action:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Additional Notes:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Mfg Campaign: 11339961
Recall Date: Jul 17, 2020
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Corrective Action:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Additional Notes:
IN AUGUST OF LAST YEAR I BOUGHT A 2019 KIA SPORTAGE EX FROM SMITHTOWN KIA IN NY. ON JULY 12, 2020 I WAS DRIVING WITH MY DAUGHTER WHEN THE CAR JUST STOPPED WITHOUT ANY WARNING. IT WAS A VERY SCARY EXPERIENCE AS CARS WERE ALL AROUND ME. LUCKILY, I WAS ON A SIDE STREET AND NOT ON A MAIN ROAD OR HIGHWAY! WHEN I PRECEDED TO START THE CAR UP AGAIN THERE WAS A TERRIBLE ODOR THAT SMELLED LIKE GAS AND A BURNING SMELL. AT THAT POINT, I CALLED MY HUSBAND WHO GOT A TOW TRUCK FOR US. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME THE CODE TO INFORM THEM WHAT WAS WRONG WITH THE VEHICLE DISAPPEARED. HOWEVER, THE CAR WAS WORKING AND READY FOR ME TO PICK UP! I INFORMED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE WITHOUT IT BEING FIXED NOR WAS MY DAUGHTER WILLING TO GO BACK IN THE CAR. I WAS TOLD THEY WOULD DRIVE THE CAR AROUND TO ASSURE ME THERE WAS NOTHING WRONG WITH THE CAR. AGAIN, THEY OFFERED FOR ME TO PICK THE CAR UP OR DROP IT OFF!
Mfg Campaign: 11339961
Recall Date: Jul 17, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING AT LOW SPEEDS I HEARD A POPPING SOUND, GOT OUT CHECKED MY TIRES AND EVERTHING SEEMED OK. ALL OF A SUDDEN I HEAR A CRACKING SOUND. I PULLED BACK THE SUNROOF PANEL AND SAW SHATTERED GLASS
Corrective Action:
WHILE DRIVING AT LOW SPEEDS I HEARD A POPPING SOUND, GOT OUT CHECKED MY TIRES AND EVERTHING SEEMED OK. ALL OF A SUDDEN I HEAR A CRACKING SOUND. I PULLED BACK THE SUNROOF PANEL AND SAW SHATTERED GLASS
Additional Notes:
WHILE DRIVING AT LOW SPEEDS I HEARD A POPPING SOUND, GOT OUT CHECKED MY TIRES AND EVERTHING SEEMED OK. ALL OF A SUDDEN I HEAR A CRACKING SOUND. I PULLED BACK THE SUNROOF PANEL AND SAW SHATTERED GLASS
Mfg Campaign: 11302494
Recall Date: Jan 28, 2020
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SPORTAGE. WHILE AT A STOP/STOP SIGN ON SEVERAL OCCASIONS, THE VEHICLE SPUTTERED. THE ACCELERATOR PEDAL WAS DEPRESSED IN THE ATTEMPT TO REGAIN SPEED BUT FAILED TO RESPOND. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO STEVENSON KIA OF JACKSONVILLE (500 W FAIRWAY RD, JACKSONVILLE, NC 28546 ( 910) 938-0555) BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SPORTAGE. WHILE AT A STOP/STOP SIGN ON SEVERAL OCCASIONS, THE VEHICLE SPUTTERED. THE ACCELERATOR PEDAL WAS DEPRESSED IN THE ATTEMPT TO REGAIN SPEED BUT FAILED TO RESPOND. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO STEVENSON KIA OF JACKSONVILLE (500 W FAIRWAY RD, JACKSONVILLE, NC 28546 ( 910) 938-0555) BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SPORTAGE. WHILE AT A STOP/STOP SIGN ON SEVERAL OCCASIONS, THE VEHICLE SPUTTERED. THE ACCELERATOR PEDAL WAS DEPRESSED IN THE ATTEMPT TO REGAIN SPEED BUT FAILED TO RESPOND. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO STEVENSON KIA OF JACKSONVILLE (500 W FAIRWAY RD, JACKSONVILLE, NC 28546 ( 910) 938-0555) BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.
Mfg Campaign: 11299809
Recall Date: Jan 16, 2020
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