Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Consumer Complaints
35 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Corrective Action:
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Additional Notes:
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Mfg Campaign: 11673246
Recall Date: Jul 14, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Corrective Action:
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Additional Notes:
The car alarm keeps going off randomly and from googling it. Several people have reported an issue with the 2021 Kia Sportage it’s a known issue.
Mfg Campaign: 11673246
Recall Date: Jul 14, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is burning oil like crazy. I’ve had to put 2 quarts in one week. Took it to dealership because of warranty. They ran an oil consumption test and told me pistons may be bad drive it another 1000 miles then we check it again. Why not fix problems then. So I have to check my oil every day until they want to do the work I guess
Corrective Action:
My car is burning oil like crazy. I’ve had to put 2 quarts in one week. Took it to dealership because of warranty. They ran an oil consumption test and told me pistons may be bad drive it another 1000 miles then we check it again. Why not fix problems then. So I have to check my oil every day until they want to do the work I guess
Additional Notes:
My car is burning oil like crazy. I’ve had to put 2 quarts in one week. Took it to dealership because of warranty. They ran an oil consumption test and told me pistons may be bad drive it another 1000 miles then we check it again. Why not fix problems then. So I have to check my oil every day until they want to do the work I guess
Mfg Campaign: 11671641
Recall Date: Jul 7, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I had catastrophic engine failure driving down the road to work. Check engine light started flashing the the oil light. The car then shut off. Got it towed and they found two pieces of the engine block in the cradle cover.
Corrective Action:
I had catastrophic engine failure driving down the road to work. Check engine light started flashing the the oil light. The car then shut off. Got it towed and they found two pieces of the engine block in the cradle cover.
Additional Notes:
I had catastrophic engine failure driving down the road to work. Check engine light started flashing the the oil light. The car then shut off. Got it towed and they found two pieces of the engine block in the cradle cover.
Mfg Campaign: 11662565
Recall Date: May 22, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drivers side roof drip molding trim on roof detached and flew off of car while driving on interstate
Corrective Action:
Drivers side roof drip molding trim on roof detached and flew off of car while driving on interstate
Additional Notes:
Drivers side roof drip molding trim on roof detached and flew off of car while driving on interstate
Mfg Campaign: 11638569
Recall Date: Jan 25, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Corrective Action:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Additional Notes:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Mfg Campaign: 11637371
Recall Date: Jan 21, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Corrective Action:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Additional Notes:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Mfg Campaign: 11637371
Recall Date: Jan 21, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Corrective Action:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Additional Notes:
BATTERY DIED, FOB DIDNT WORK 2 TIMES HAD TO HV TOWED, RIGHT FRONT LIGHT SEEMS AS IT HAS A SHORT, OVERHEATED OUT OF NOWHERE, NOW ALL HEADLIGHTS AND BACKLIGHT INCLUDING BRAKE LIGHT NO LONGER WORK. VERY UNSAFE AND UNABLE TO DRIVE. EVERYTHING IN THE RECALL HAS HAPPENED EXCEPT FOR CATCHING ON FIRE. THE TOW HITCH, I DONT HAVE ONE SO IT WASNT COMPLETED IN THE RECALL. THIS IS UNSAFE AND VERY DANGEROUS. PER NHSTA WHICH I HAVE FILED COMPLAINT ADVISED THAT THIS HAS NOTHING TO DO WITH MY WARRANTY. I HAVE A BRAND NEW VEHICLE THAT I CAN NO LONGER DRIVE AND TAKING UBER DUE TO THESE ISSUES. I NEED HELP AND AGENT ADVISE NOTHING CAN BE DONE BC THE RECALL HAS BEEN REPAIRED, BUT IT WAS A FAIL AND NOW I HV TO TAKE THE HIT FOR IT.
Mfg Campaign: 11637371
Recall Date: Jan 21, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Kia Sportage 2021- The service department at the dealership ran basic inspection of fault codes and found fault in system for knock sensor and camshaft b position sensor. These codes have relation to engine failure or possible timing chain failure. My safety was put at risk as I was driving down the highway and my car would not go over 40 miles per hour and cars were serving from hitting me from behind. Then my check engine light came on and started flashing. This information on my vehicle was looked at the dealership I purchased my vehicle, and they do not have the software/special tools to repair/replace timing components and vehicle was towed to Kia dealership. There was no warning lamps or symptoms that warned me before it happened. Once it wouldn’t go over 40 mph (wouldn’t accelerate) and my car light came on and blinking I pulled over.
Corrective Action:
Kia Sportage 2021- The service department at the dealership ran basic inspection of fault codes and found fault in system for knock sensor and camshaft b position sensor. These codes have relation to engine failure or possible timing chain failure. My safety was put at risk as I was driving down the highway and my car would not go over 40 miles per hour and cars were serving from hitting me from behind. Then my check engine light came on and started flashing. This information on my vehicle was looked at the dealership I purchased my vehicle, and they do not have the software/special tools to repair/replace timing components and vehicle was towed to Kia dealership. There was no warning lamps or symptoms that warned me before it happened. Once it wouldn’t go over 40 mph (wouldn’t accelerate) and my car light came on and blinking I pulled over.
Additional Notes:
Kia Sportage 2021- The service department at the dealership ran basic inspection of fault codes and found fault in system for knock sensor and camshaft b position sensor. These codes have relation to engine failure or possible timing chain failure. My safety was put at risk as I was driving down the highway and my car would not go over 40 miles per hour and cars were serving from hitting me from behind. Then my check engine light came on and started flashing. This information on my vehicle was looked at the dealership I purchased my vehicle, and they do not have the software/special tools to repair/replace timing components and vehicle was towed to Kia dealership. There was no warning lamps or symptoms that warned me before it happened. Once it wouldn’t go over 40 mph (wouldn’t accelerate) and my car light came on and blinking I pulled over.
Mfg Campaign: 11635069
Recall Date: Jan 9, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact stated while driving at an undisclosed speed, the low oil light and engine warning lights illuminated. In addition, the contact stated that the vehicle had been consuming excessive engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with a failed crankshaft and rocker arm. The contact was informed that the crankshaft and the rocker's arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact stated while driving at an undisclosed speed, the low oil light and engine warning lights illuminated. In addition, the contact stated that the vehicle had been consuming excessive engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with a failed crankshaft and rocker arm. The contact was informed that the crankshaft and the rocker's arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact stated while driving at an undisclosed speed, the low oil light and engine warning lights illuminated. In addition, the contact stated that the vehicle had been consuming excessive engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with a failed crankshaft and rocker arm. The contact was informed that the crankshaft and the rocker's arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11616707
Recall Date: Sep 26, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact stated while driving at an undisclosed speed, the low oil light and engine warning lights illuminated. In addition, the contact stated that the vehicle had been consuming excessive engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with a failed crankshaft and rocker arm. The contact was informed that the crankshaft and the rocker's arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact stated while driving at an undisclosed speed, the low oil light and engine warning lights illuminated. In addition, the contact stated that the vehicle had been consuming excessive engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with a failed crankshaft and rocker arm. The contact was informed that the crankshaft and the rocker's arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact stated while driving at an undisclosed speed, the low oil light and engine warning lights illuminated. In addition, the contact stated that the vehicle had been consuming excessive engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with a failed crankshaft and rocker arm. The contact was informed that the crankshaft and the rocker's arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11616707
Recall Date: Sep 26, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The infotainment system has bubbles, and it interferes with touch screen process. I have seen lots of people that have different KIA's that have the same issue. This should be considered a RECALL due to how so many KIA's that have the same issue.
Corrective Action:
The infotainment system has bubbles, and it interferes with touch screen process. I have seen lots of people that have different KIA's that have the same issue. This should be considered a RECALL due to how so many KIA's that have the same issue.
Additional Notes:
The infotainment system has bubbles, and it interferes with touch screen process. I have seen lots of people that have different KIA's that have the same issue. This should be considered a RECALL due to how so many KIA's that have the same issue.
Mfg Campaign: 11601213
Recall Date: Jul 11, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583810
Recall Date: Apr 18, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583810
Recall Date: Apr 18, 2024
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 20V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the service brakes were inoperable. The contact stated that several warning lights were illuminated. The vehicle lost motive power and rolled before coming to a stop. The contact noticed smoke exiting from the hood compartment. The contact grabbed his five-year-old daughter out of the vehicle safely. The contact stated the vehicle was in flames. The fire department and the police department came to the scene. The fire department extinguished the fire. No police or fire reports were filed. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 20V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the service brakes were inoperable. The contact stated that several warning lights were illuminated. The vehicle lost motive power and rolled before coming to a stop. The contact noticed smoke exiting from the hood compartment. The contact grabbed his five-year-old daughter out of the vehicle safely. The contact stated the vehicle was in flames. The fire department and the police department came to the scene. The fire department extinguished the fire. No police or fire reports were filed. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 20V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the service brakes were inoperable. The contact stated that several warning lights were illuminated. The vehicle lost motive power and rolled before coming to a stop. The contact noticed smoke exiting from the hood compartment. The contact grabbed his five-year-old daughter out of the vehicle safely. The contact stated the vehicle was in flames. The fire department and the police department came to the scene. The fire department extinguished the fire. No police or fire reports were filed. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Mfg Campaign: 11567595
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Mfg Campaign: 11550184
Recall Date: Oct 16, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Mfg Campaign: 11550184
Recall Date: Oct 16, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Mfg Campaign: 11520948
Recall Date: May 8, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The panoramic sunroof spontaneously exploded on the highway. There were no other vehicles nearby that could have thrown any debris at my vehicle. The edges of the glass are pushed out as if the force came from inside the vehicle.
Corrective Action:
The panoramic sunroof spontaneously exploded on the highway. There were no other vehicles nearby that could have thrown any debris at my vehicle. The edges of the glass are pushed out as if the force came from inside the vehicle.
Additional Notes:
The panoramic sunroof spontaneously exploded on the highway. There were no other vehicles nearby that could have thrown any debris at my vehicle. The edges of the glass are pushed out as if the force came from inside the vehicle.
Mfg Campaign: 11517562
Recall Date: Apr 18, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Kia Sportage. The contact stated while exiting a parking lot, the vehicle lost motive power motive and stalled with an unknown warning light illuminated. The contact was able to restart the vehicle. The vehicle was taken to the dealer and the dealer stated that no failure was found. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Kia Sportage. The contact stated while exiting a parking lot, the vehicle lost motive power motive and stalled with an unknown warning light illuminated. The contact was able to restart the vehicle. The vehicle was taken to the dealer and the dealer stated that no failure was found. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Kia Sportage. The contact stated while exiting a parking lot, the vehicle lost motive power motive and stalled with an unknown warning light illuminated. The contact was able to restart the vehicle. The vehicle was taken to the dealer and the dealer stated that no failure was found. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 10,000.
Mfg Campaign: 11511600
Recall Date: Mar 13, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury