Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC292
Recall Date: Jan 18, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC275
Recall Date: Jul 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC272
Recall Date: Jun 7, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.The instrument cluster may fail to display any information when the vehicle is started.As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC270
Recall Date: Apr 26, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The side curtain air bags may have been twisted during installation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC257
Recall Date: Nov 28, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC248
Recall Date: Aug 29, 2022
Consumer Complaints
254 ComplaintsKia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Kia opted for Leather like material for the steering wheel cover. This material with only 14, 828 miles on the vehicle is starting to peel off causing a bad gripping scenario. The material is more like a vinyl instead of leather. I have brought the vehicle to the Dealer who is attempted a warranty submission but I believe they will maybe only replace it with the same material and it will do it again. In all my years of driving I have never seen a wheel cover peel like this material is doing. It has been slowly failing over time and not all at once.
Corrective Action:
Kia opted for Leather like material for the steering wheel cover. This material with only 14, 828 miles on the vehicle is starting to peel off causing a bad gripping scenario. The material is more like a vinyl instead of leather. I have brought the vehicle to the Dealer who is attempted a warranty submission but I believe they will maybe only replace it with the same material and it will do it again. In all my years of driving I have never seen a wheel cover peel like this material is doing. It has been slowly failing over time and not all at once.
Additional Notes:
Kia opted for Leather like material for the steering wheel cover. This material with only 14, 828 miles on the vehicle is starting to peel off causing a bad gripping scenario. The material is more like a vinyl instead of leather. I have brought the vehicle to the Dealer who is attempted a warranty submission but I believe they will maybe only replace it with the same material and it will do it again. In all my years of driving I have never seen a wheel cover peel like this material is doing. It has been slowly failing over time and not all at once.
Mfg Campaign: 11676103
Recall Date: Jul 25, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Corrective Action:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Additional Notes:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Mfg Campaign: 11675948
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Corrective Action:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Additional Notes:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Mfg Campaign: 11675948
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Corrective Action:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Additional Notes:
Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.
Mfg Campaign: 11675948
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day
Corrective Action:
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day
Additional Notes:
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day
Mfg Campaign: 11674921
Recall Date: Jul 21, 2025
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day
Corrective Action:
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day
Additional Notes:
After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day
Mfg Campaign: 11674921
Recall Date: Jul 21, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.
Corrective Action:
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.
Additional Notes:
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.
Mfg Campaign: 11674812
Recall Date: Jul 20, 2025
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.
Corrective Action:
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.
Additional Notes:
While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.
Mfg Campaign: 11674812
Recall Date: Jul 20, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in. It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifter
Corrective Action:
I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in. It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifter
Additional Notes:
I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in. It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifter
Mfg Campaign: 11672652
Recall Date: Jul 11, 2025
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2023 Kia Sportage. The contact stated that while driving 60 MPH, the vehicle hydroplaned all 3 lanes on the highway. The vehicle hit a retaining wall, the vehicle bounced back, spun around, and faced oncoming traffic head-on. An oversized trailer crashed into the contact's vehicle head-on and pushed the vehicle into the middle lane, where it came to a stop. The driver’s and passenger’s side air bags did not deploy. Unknown if any warning lights were illuminated. However, the vehicle's system contacted 911. A police report was filed. The contact was taken to the hospital via ambulance due to sustaining severe injuries to the left shoulder, collapsed lung, chest abrasions, nerve damage to the abdominal area, nerve damage to the lower back, and a brain injury. The contact recently had surgery on her left shoulder. The vehicle was towed to a local towing yard. The insurance company was contacted and deemed the vehicle a total loss. The contact hired an attorney who hired an engineer to check the black box inside the vehicle and found that nothing was recorded. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owned a 2023 Kia Sportage. The contact stated that while driving 60 MPH, the vehicle hydroplaned all 3 lanes on the highway. The vehicle hit a retaining wall, the vehicle bounced back, spun around, and faced oncoming traffic head-on. An oversized trailer crashed into the contact's vehicle head-on and pushed the vehicle into the middle lane, where it came to a stop. The driver’s and passenger’s side air bags did not deploy. Unknown if any warning lights were illuminated. However, the vehicle's system contacted 911. A police report was filed. The contact was taken to the hospital via ambulance due to sustaining severe injuries to the left shoulder, collapsed lung, chest abrasions, nerve damage to the abdominal area, nerve damage to the lower back, and a brain injury. The contact recently had surgery on her left shoulder. The vehicle was towed to a local towing yard. The insurance company was contacted and deemed the vehicle a total loss. The contact hired an attorney who hired an engineer to check the black box inside the vehicle and found that nothing was recorded. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owned a 2023 Kia Sportage. The contact stated that while driving 60 MPH, the vehicle hydroplaned all 3 lanes on the highway. The vehicle hit a retaining wall, the vehicle bounced back, spun around, and faced oncoming traffic head-on. An oversized trailer crashed into the contact's vehicle head-on and pushed the vehicle into the middle lane, where it came to a stop. The driver’s and passenger’s side air bags did not deploy. Unknown if any warning lights were illuminated. However, the vehicle's system contacted 911. A police report was filed. The contact was taken to the hospital via ambulance due to sustaining severe injuries to the left shoulder, collapsed lung, chest abrasions, nerve damage to the abdominal area, nerve damage to the lower back, and a brain injury. The contact recently had surgery on her left shoulder. The vehicle was towed to a local towing yard. The insurance company was contacted and deemed the vehicle a total loss. The contact hired an attorney who hired an engineer to check the black box inside the vehicle and found that nothing was recorded. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11670932
Recall Date: Jul 2, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Corrective Action:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Additional Notes:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Mfg Campaign: 11670660
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Corrective Action:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Additional Notes:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Mfg Campaign: 11670660
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Corrective Action:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Additional Notes:
The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.
Mfg Campaign: 11670660
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 Kia Sportage. The contact stated that while attempting to refuel, the electronic fuel cap door failed to immediately open, and the contact was unable the to insert the nozzle into the filler neck. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 85,000.
Corrective Action:
The contact owns a 2023 Kia Sportage. The contact stated that while attempting to refuel, the electronic fuel cap door failed to immediately open, and the contact was unable the to insert the nozzle into the filler neck. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 85,000.
Additional Notes:
The contact owns a 2023 Kia Sportage. The contact stated that while attempting to refuel, the electronic fuel cap door failed to immediately open, and the contact was unable the to insert the nozzle into the filler neck. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 85,000.
Mfg Campaign: 11669197
Recall Date: Jun 25, 2025
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.
Corrective Action:
I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.
Additional Notes:
I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.
Mfg Campaign: 11667074
Recall Date: Jun 16, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.
Corrective Action:
I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.
Additional Notes:
I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.
Mfg Campaign: 11667074
Recall Date: Jun 16, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Corrective Action:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Additional Notes:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Mfg Campaign: 11667091
Recall Date: Jun 16, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Corrective Action:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Additional Notes:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Mfg Campaign: 11667091
Recall Date: Jun 16, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Corrective Action:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Additional Notes:
The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.
Mfg Campaign: 11667091
Recall Date: Jun 16, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar recalls put out for other Kia models in this year which concerns me even more that I had this issue and that my car does not have a recall out.
Corrective Action:
While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar recalls put out for other Kia models in this year which concerns me even more that I had this issue and that my car does not have a recall out.
Additional Notes:
While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar recalls put out for other Kia models in this year which concerns me even more that I had this issue and that my car does not have a recall out.
Mfg Campaign: 11667212
Recall Date: Jun 16, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury