Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019-2020 K900, and 2018-2023 Stinger vehicles equipped with a 3.3-liter turbo gasoline direct injection engine. The left turbocharger oil feed pipe and hose assembly may deteriorate and leak oil.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC300
Recall Date: Mar 1, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2018-2021 Stinger vehicles. The fuel control valve plunger may stick inside the high pressure fuel pump, causing over-pressurization and loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC281
Recall Date: Sep 13, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) recalled certain 2019 Stinger vehicles equipped with 3.3L T-GDI engines on August 27, 2020. On December 30, 2020, Kia expanded the recall population and added certain 2018-2021 Stinger vehicles. While driving, an engine compartment fire may occur in the area where the Anti-lock Brake Hydraulic Electronic Control Unit (HECU) is located.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC196
Recall Date: Aug 27, 2020
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2018 Kia Stinger vehicles. The front wiring harness located in the engine and passenger compartment may get damaged from contacting a burr on the left fender body panel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC170
Recall Date: Oct 25, 2018
Consumer Complaints
75 ComplaintsKia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Corrective Action:
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Additional Notes:
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Mfg Campaign: 11571761
Recall Date: Feb 13, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Corrective Action:
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Additional Notes:
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Mfg Campaign: 11571761
Recall Date: Feb 13, 2024
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle was stuck in second gear. The contact was able to drive to the dealer at slow speed. The dealer diagnosed that the fuel pump assembly part number: 35320-2CTB1 and bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle was stuck in second gear. The contact was able to drive to the dealer at slow speed. The dealer diagnosed that the fuel pump assembly part number: 35320-2CTB1 and bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle was stuck in second gear. The contact was able to drive to the dealer at slow speed. The dealer diagnosed that the fuel pump assembly part number: 35320-2CTB1 and bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Mfg Campaign: 11559038
Recall Date: Dec 7, 2023
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH downhill and depressing the accelerator pedal, the vehicle failed to respond. Additionally, the contact stated that while driving uphill, the vehicle decelerated and failed to exceed 35 MPH while depressing the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact that he could repair the vehicle at his own expense, and he could then be reimbursed for the repair later. The failure mileage was approximately 77,600. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH downhill and depressing the accelerator pedal, the vehicle failed to respond. Additionally, the contact stated that while driving uphill, the vehicle decelerated and failed to exceed 35 MPH while depressing the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact that he could repair the vehicle at his own expense, and he could then be reimbursed for the repair later. The failure mileage was approximately 77,600. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH downhill and depressing the accelerator pedal, the vehicle failed to respond. Additionally, the contact stated that while driving uphill, the vehicle decelerated and failed to exceed 35 MPH while depressing the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact that he could repair the vehicle at his own expense, and he could then be reimbursed for the repair later. The failure mileage was approximately 77,600. VIN tool confirms parts not available.
Mfg Campaign: 11558377
Recall Date: Dec 4, 2023
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Kia Stinger. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and displayed a "Service Vehicle Now" message. The contact smelled a gasoline odor in the interior of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the contact might have fueled the vehicle with insufficient fuel and provided a fuel additive for additional testing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Corrective Action:
The contact owns a 2018 Kia Stinger. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and displayed a "Service Vehicle Now" message. The contact smelled a gasoline odor in the interior of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the contact might have fueled the vehicle with insufficient fuel and provided a fuel additive for additional testing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Additional Notes:
The contact owns a 2018 Kia Stinger. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and displayed a "Service Vehicle Now" message. The contact smelled a gasoline odor in the interior of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the contact might have fueled the vehicle with insufficient fuel and provided a fuel additive for additional testing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Mfg Campaign: 11556238
Recall Date: Nov 21, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Corrective Action:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Additional Notes:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Mfg Campaign: 11551952
Recall Date: Oct 26, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Corrective Action:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Additional Notes:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Mfg Campaign: 11551952
Recall Date: Oct 26, 2023
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Corrective Action:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Additional Notes:
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Mfg Campaign: 11551952
Recall Date: Oct 26, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Corrective Action:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Additional Notes:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Mfg Campaign: 11547591
Recall Date: Oct 1, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Corrective Action:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Additional Notes:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Mfg Campaign: 11547591
Recall Date: Oct 1, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Corrective Action:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Additional Notes:
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Mfg Campaign: 11547591
Recall Date: Oct 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car will lose power while accelerating and the turbo does not properly work well. Was told it was a fuel pump issue.
Corrective Action:
The car will lose power while accelerating and the turbo does not properly work well. Was told it was a fuel pump issue.
Additional Notes:
The car will lose power while accelerating and the turbo does not properly work well. Was told it was a fuel pump issue.
Mfg Campaign: 11529036
Recall Date: Jun 27, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Potential Consequences:
I bought front and rear drilled and slotted brake rotors. I installed these on my car using the same name brand of brake pads front and rear. The fronts were perfect. The rear rotors had defective black zinc coating that caked on my brake pads. This layer of coating prevented contact between the friction surface of the rotor and friction material of the pad. I only drove the car 1/2 mile. My rear brakes would not work properly. I sent Brake Performance 14 pictures and a series of emails describing this. They shrugged it off as cosmetic. I had the remaining defective coating machined off the friction surface of the rotors. I sanded and cleaned the layer of defective coating off my brake pads. After this cleaning, the brakes worked as expected. I have installed their products on 3 vehicles using 10 rotors and 2 drums. Only these last 2 rotors had defective coating. It's concerning that they never considered the safety implications of the defective coating. The front and rear rotors were stored together in the same environment prior to install.
Corrective Action:
I bought front and rear drilled and slotted brake rotors. I installed these on my car using the same name brand of brake pads front and rear. The fronts were perfect. The rear rotors had defective black zinc coating that caked on my brake pads. This layer of coating prevented contact between the friction surface of the rotor and friction material of the pad. I only drove the car 1/2 mile. My rear brakes would not work properly. I sent Brake Performance 14 pictures and a series of emails describing this. They shrugged it off as cosmetic. I had the remaining defective coating machined off the friction surface of the rotors. I sanded and cleaned the layer of defective coating off my brake pads. After this cleaning, the brakes worked as expected. I have installed their products on 3 vehicles using 10 rotors and 2 drums. Only these last 2 rotors had defective coating. It's concerning that they never considered the safety implications of the defective coating. The front and rear rotors were stored together in the same environment prior to install.
Additional Notes:
I bought front and rear drilled and slotted brake rotors. I installed these on my car using the same name brand of brake pads front and rear. The fronts were perfect. The rear rotors had defective black zinc coating that caked on my brake pads. This layer of coating prevented contact between the friction surface of the rotor and friction material of the pad. I only drove the car 1/2 mile. My rear brakes would not work properly. I sent Brake Performance 14 pictures and a series of emails describing this. They shrugged it off as cosmetic. I had the remaining defective coating machined off the friction surface of the rotors. I sanded and cleaned the layer of defective coating off my brake pads. After this cleaning, the brakes worked as expected. I have installed their products on 3 vehicles using 10 rotors and 2 drums. Only these last 2 rotors had defective coating. It's concerning that they never considered the safety implications of the defective coating. The front and rear rotors were stored together in the same environment prior to install.
Mfg Campaign: 11519679
Recall Date: Apr 30, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering wheel began making noises that sounded like grinding of gears that sounded like it was coming from outside of the interior of the vehicle. The noise was heard loudly when turning the steering wheel after the car sat idle and occasionally after driving the car after several minutes of the car warming up. The noise occurred increasingly more frequent over 4 weeks. The steering also became more difficult with tension felt during turning the wheel. Eventually, the steering wheel locked completely during turning and became unable to turn the steering wheel while driving and turning the wheel. The risk of crash which put me and others at risk was narrowly avoided by stopping in the middle of an intersection multiple times while driving the car. The car was taken to the Kia dealership 3/16/23 and the problem was reproduced and confirmed by the dealer on 3/20/23 where it was inspected. When the steering wheel locked, a message related to the Lane Assist feature on the car appeared.
Corrective Action:
Steering wheel began making noises that sounded like grinding of gears that sounded like it was coming from outside of the interior of the vehicle. The noise was heard loudly when turning the steering wheel after the car sat idle and occasionally after driving the car after several minutes of the car warming up. The noise occurred increasingly more frequent over 4 weeks. The steering also became more difficult with tension felt during turning the wheel. Eventually, the steering wheel locked completely during turning and became unable to turn the steering wheel while driving and turning the wheel. The risk of crash which put me and others at risk was narrowly avoided by stopping in the middle of an intersection multiple times while driving the car. The car was taken to the Kia dealership 3/16/23 and the problem was reproduced and confirmed by the dealer on 3/20/23 where it was inspected. When the steering wheel locked, a message related to the Lane Assist feature on the car appeared.
Additional Notes:
Steering wheel began making noises that sounded like grinding of gears that sounded like it was coming from outside of the interior of the vehicle. The noise was heard loudly when turning the steering wheel after the car sat idle and occasionally after driving the car after several minutes of the car warming up. The noise occurred increasingly more frequent over 4 weeks. The steering also became more difficult with tension felt during turning the wheel. Eventually, the steering wheel locked completely during turning and became unable to turn the steering wheel while driving and turning the wheel. The risk of crash which put me and others at risk was narrowly avoided by stopping in the middle of an intersection multiple times while driving the car. The car was taken to the Kia dealership 3/16/23 and the problem was reproduced and confirmed by the dealer on 3/20/23 where it was inspected. When the steering wheel locked, a message related to the Lane Assist feature on the car appeared.
Mfg Campaign: 11512912
Recall Date: Mar 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Corrective Action:
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Additional Notes:
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Mfg Campaign: 11508029
Recall Date: Feb 18, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Corrective Action:
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Additional Notes:
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Mfg Campaign: 11508029
Recall Date: Feb 18, 2023
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2018 Kia Stinger. The contact stated while driving 80 MPH, the vehicle lost motive power and stalled without warning. The vehicle failed to restart. The vehicle was towed to the residence where it was diagnosed by an independent mechanic. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the vehicle for the failure. The failure mileage was 62,000.
Corrective Action:
The contact owns a 2018 Kia Stinger. The contact stated while driving 80 MPH, the vehicle lost motive power and stalled without warning. The vehicle failed to restart. The vehicle was towed to the residence where it was diagnosed by an independent mechanic. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the vehicle for the failure. The failure mileage was 62,000.
Additional Notes:
The contact owns a 2018 Kia Stinger. The contact stated while driving 80 MPH, the vehicle lost motive power and stalled without warning. The vehicle failed to restart. The vehicle was towed to the residence where it was diagnosed by an independent mechanic. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the vehicle for the failure. The failure mileage was 62,000.
Mfg Campaign: 11500841
Recall Date: Jan 9, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Kia Stinger. The contact stated while the vehicle was stationary in her garage, she started to smell antifreeze and saw an oil leak underneath the vehicle and on the engine. The contact took the vehicle to the local dealer, where it was diagnosed with needing the timing chain pan to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that the serpentine belt was loose. The vehicle was not repaired. The contact took the vehicle back to the local dealer and made the mechanic aware of the diagnostic result from the independent mechanic. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact also stated the dealer completed NHTSA Campaign Number: 18V754000 (Electrical System) on 11/26/2019. The failure mileage was approximately 22,000.
Corrective Action:
The contact owns a 2018 Kia Stinger. The contact stated while the vehicle was stationary in her garage, she started to smell antifreeze and saw an oil leak underneath the vehicle and on the engine. The contact took the vehicle to the local dealer, where it was diagnosed with needing the timing chain pan to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that the serpentine belt was loose. The vehicle was not repaired. The contact took the vehicle back to the local dealer and made the mechanic aware of the diagnostic result from the independent mechanic. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact also stated the dealer completed NHTSA Campaign Number: 18V754000 (Electrical System) on 11/26/2019. The failure mileage was approximately 22,000.
Additional Notes:
The contact owns a 2018 Kia Stinger. The contact stated while the vehicle was stationary in her garage, she started to smell antifreeze and saw an oil leak underneath the vehicle and on the engine. The contact took the vehicle to the local dealer, where it was diagnosed with needing the timing chain pan to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that the serpentine belt was loose. The vehicle was not repaired. The contact took the vehicle back to the local dealer and made the mechanic aware of the diagnostic result from the independent mechanic. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact also stated the dealer completed NHTSA Campaign Number: 18V754000 (Electrical System) on 11/26/2019. The failure mileage was approximately 22,000.
Mfg Campaign: 11448835
Recall Date: Jan 25, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Adaptive front lighting system error. For the last several months, and more frequently in the last 2 weeks when the weather has been colder, the dashboard warning light for the adaptive headlights has come on -- initially intermittently, but now solid nearly every time I turn on the vehicle. Bluedriver OBDII tool tells me this is error code B2325: "Swivel module fault left short circuit or over temperature." I noticed the problem seemed to creep up and became more frequent when the temperature dropped. Others on Kia Stinger forums have reported the exact same issue: https://stingerforum.org/threads/dynamic-bending-light-failure.3820/ To me, this represents a safety problem, as the feature function is to provide Dynamic Bending (Swivelling) and Automatic Leveling (Leveling) to control headlight beam pattern with curves in the road. I have reported this problem to my local Kia dealer and to the national Kia customer service line, but neither of them seemed to have yet heard of the problem. Consumer was told by RAM truck would be brought to a RAM DEALERSHIP to have the diagnostic run!
Corrective Action:
Adaptive front lighting system error. For the last several months, and more frequently in the last 2 weeks when the weather has been colder, the dashboard warning light for the adaptive headlights has come on -- initially intermittently, but now solid nearly every time I turn on the vehicle. Bluedriver OBDII tool tells me this is error code B2325: "Swivel module fault left short circuit or over temperature." I noticed the problem seemed to creep up and became more frequent when the temperature dropped. Others on Kia Stinger forums have reported the exact same issue: https://stingerforum.org/threads/dynamic-bending-light-failure.3820/ To me, this represents a safety problem, as the feature function is to provide Dynamic Bending (Swivelling) and Automatic Leveling (Leveling) to control headlight beam pattern with curves in the road. I have reported this problem to my local Kia dealer and to the national Kia customer service line, but neither of them seemed to have yet heard of the problem. Consumer was told by RAM truck would be brought to a RAM DEALERSHIP to have the diagnostic run!
Additional Notes:
Adaptive front lighting system error. For the last several months, and more frequently in the last 2 weeks when the weather has been colder, the dashboard warning light for the adaptive headlights has come on -- initially intermittently, but now solid nearly every time I turn on the vehicle. Bluedriver OBDII tool tells me this is error code B2325: "Swivel module fault left short circuit or over temperature." I noticed the problem seemed to creep up and became more frequent when the temperature dropped. Others on Kia Stinger forums have reported the exact same issue: https://stingerforum.org/threads/dynamic-bending-light-failure.3820/ To me, this represents a safety problem, as the feature function is to provide Dynamic Bending (Swivelling) and Automatic Leveling (Leveling) to control headlight beam pattern with curves in the road. I have reported this problem to my local Kia dealer and to the national Kia customer service line, but neither of them seemed to have yet heard of the problem. Consumer was told by RAM truck would be brought to a RAM DEALERSHIP to have the diagnostic run!
Mfg Campaign: 11447095
Recall Date: Jan 11, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I took my 2018Kia Stinger into my local authorized Service Center (Nationwide Kia, Timonium MD.) on August 17,2021 to check recall # SC204 (Brake Vacuum Pump) and they determined that the recall DOES need to be performed, but they did not have the part(s) in stock to perform the recall. They had me bring the car back on September 21, 2021 after they confirmed my reason for the return visit and accepted my appointment. I dropped my car off on that morning only to get a call later that day that they did not do anything because they did not have the parts. They told me thy would follow up to complete the recall, which they never did even after my attempts to get them to do so. On November 5, 2021 I submitted a complaint with Kia Cutomer Service and they assigned case # 14469559. Since then, I have contacted Kia Customer Service approximately every 2 weeks and have only been able to get the "automated response" and no actual response. I am at the point that I must assume no one (the dealership or Kia America) will be of no help and I am certainly concerned that I have been driving my car for the last 5 months with a Brake Vacuum Pump that has been confirmed that it needs replacement. Thank you.
Corrective Action:
I took my 2018Kia Stinger into my local authorized Service Center (Nationwide Kia, Timonium MD.) on August 17,2021 to check recall # SC204 (Brake Vacuum Pump) and they determined that the recall DOES need to be performed, but they did not have the part(s) in stock to perform the recall. They had me bring the car back on September 21, 2021 after they confirmed my reason for the return visit and accepted my appointment. I dropped my car off on that morning only to get a call later that day that they did not do anything because they did not have the parts. They told me thy would follow up to complete the recall, which they never did even after my attempts to get them to do so. On November 5, 2021 I submitted a complaint with Kia Cutomer Service and they assigned case # 14469559. Since then, I have contacted Kia Customer Service approximately every 2 weeks and have only been able to get the "automated response" and no actual response. I am at the point that I must assume no one (the dealership or Kia America) will be of no help and I am certainly concerned that I have been driving my car for the last 5 months with a Brake Vacuum Pump that has been confirmed that it needs replacement. Thank you.
Additional Notes:
I took my 2018Kia Stinger into my local authorized Service Center (Nationwide Kia, Timonium MD.) on August 17,2021 to check recall # SC204 (Brake Vacuum Pump) and they determined that the recall DOES need to be performed, but they did not have the part(s) in stock to perform the recall. They had me bring the car back on September 21, 2021 after they confirmed my reason for the return visit and accepted my appointment. I dropped my car off on that morning only to get a call later that day that they did not do anything because they did not have the parts. They told me thy would follow up to complete the recall, which they never did even after my attempts to get them to do so. On November 5, 2021 I submitted a complaint with Kia Cutomer Service and they assigned case # 14469559. Since then, I have contacted Kia Customer Service approximately every 2 weeks and have only been able to get the "automated response" and no actual response. I am at the point that I must assume no one (the dealership or Kia America) will be of no help and I am certainly concerned that I have been driving my car for the last 5 months with a Brake Vacuum Pump that has been confirmed that it needs replacement. Thank you.
Mfg Campaign: 11446153
Recall Date: Jan 4, 2022
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