Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus ES vehicles. These vehicles are equipped with a driver knee air bag assembly mounted to the lower instrument panel (IP) that may have been improperly installed, possibly affecting the deployment of the knee air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KLD, KLE
Recall Date: Apr 10, 2019
Consumer Complaints
48 ComplaintsToyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Lexus ES 350. The contact stated that on three occasions while reversing into a parking space, the brakes engaged along with the automatic braking system without warning. While driving 55 mph while applying the brake pedal the vehicle vibrated and made an abnormal bumping noise. The vehicle was taken to the local dealer where diagnosed the rotors needed to be shaved down and resurfaced. The vehicle was not repaired. The contact was provided with a loaner vehicle. The manufacturer was not notified. The failure mileage was approximately 2,000. The contact stated the failure was due to the automatic braking system.
Corrective Action:
The contact owns a 2019 Lexus ES 350. The contact stated that on three occasions while reversing into a parking space, the brakes engaged along with the automatic braking system without warning. While driving 55 mph while applying the brake pedal the vehicle vibrated and made an abnormal bumping noise. The vehicle was taken to the local dealer where diagnosed the rotors needed to be shaved down and resurfaced. The vehicle was not repaired. The contact was provided with a loaner vehicle. The manufacturer was not notified. The failure mileage was approximately 2,000. The contact stated the failure was due to the automatic braking system.
Additional Notes:
The contact owns a 2019 Lexus ES 350. The contact stated that on three occasions while reversing into a parking space, the brakes engaged along with the automatic braking system without warning. While driving 55 mph while applying the brake pedal the vehicle vibrated and made an abnormal bumping noise. The vehicle was taken to the local dealer where diagnosed the rotors needed to be shaved down and resurfaced. The vehicle was not repaired. The contact was provided with a loaner vehicle. The manufacturer was not notified. The failure mileage was approximately 2,000. The contact stated the failure was due to the automatic braking system.
Mfg Campaign: 11436392
Recall Date: Oct 12, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.
Corrective Action:
While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.
Additional Notes:
While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.
Mfg Campaign: 11434058
Recall Date: Sep 23, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.
Corrective Action:
While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.
Additional Notes:
While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.
Mfg Campaign: 11434058
Recall Date: Sep 23, 2021
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Corrective Action:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Additional Notes:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Mfg Campaign: 11424038
Recall Date: Jul 9, 2021
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS
Potential Consequences:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Corrective Action:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Additional Notes:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Mfg Campaign: 11424038
Recall Date: Jul 9, 2021
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Corrective Action:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Additional Notes:
The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.
Mfg Campaign: 11424038
Recall Date: Jul 9, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I called Sheehy Lexus of Annapolis to get this recall addressed two weeks ago and they told me the parts are not available. I called again today and they told me the same thing. They do not know when the parts will be arriving. The letter they sent stated "If a vehicle stall occurs while driving, this could increase the risk of a crash". I am concerned that this is taking too long to remediate! [XXX] Cell: [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I called Sheehy Lexus of Annapolis to get this recall addressed two weeks ago and they told me the parts are not available. I called again today and they told me the same thing. They do not know when the parts will be arriving. The letter they sent stated "If a vehicle stall occurs while driving, this could increase the risk of a crash". I am concerned that this is taking too long to remediate! [XXX] Cell: [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I called Sheehy Lexus of Annapolis to get this recall addressed two weeks ago and they told me the parts are not available. I called again today and they told me the same thing. They do not know when the parts will be arriving. The letter they sent stated "If a vehicle stall occurs while driving, this could increase the risk of a crash". I am concerned that this is taking too long to remediate! [XXX] Cell: [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11422553
Recall Date: Jun 28, 2021
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Corrective Action:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Additional Notes:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Mfg Campaign: 11398718
Recall Date: Mar 2, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Corrective Action:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Additional Notes:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Mfg Campaign: 11398718
Recall Date: Mar 2, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Corrective Action:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Additional Notes:
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT BUT NOTHING SEEMED TO WORK. THE AUTOBRAKE WAS ON BUT DID NOT APPLY AND I HIT THE CONCRETE BASE OF THE WALL ON THE LEFT FRONT CORNER OF THE LEXUS. I DID SEVERAL 360'S AND LANDED AGAINST THE JERSEY WALL IN REVERSE DIRECTION OF THE TRAFFIC. THE AIR BAGS DID NOT DEPLOY. THE CAR WOULD NOT START. I WAS ABLE TO PUT MY WINDOW UP/DOWN AND THE DOOR DID OPEN. I REMAINED IN PLACE WITH MY SEAT BELT STILL ON UNTIL OFFICE SMITH ARRIVED. HE RECORDED THE INCIDENT. IN SUMMARY, I BELIEVE THE LOW PRECURE FUEL PUMP STOPPED OPERATING CAUSING THE ENGINE TO STALL AT HIGH SPEED AND WAS THUS THE SOURCE OF THE CRASH.
Mfg Campaign: 11398718
Recall Date: Mar 2, 2021
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Corrective Action:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Additional Notes:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Mfg Campaign: 11397149
Recall Date: Feb 20, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Corrective Action:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Additional Notes:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Mfg Campaign: 11397149
Recall Date: Feb 20, 2021
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Corrective Action:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Additional Notes:
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT TO THE DEALER FOR A REPLACEMENT OR A REPURCHASE FOR SAFETY SAKE THEY REFUSE TO ASSIST IN ANY CAPACITY. NEED YOUR ASSISTANCE PUSHING LEXUS RECALL THIS VEHICLE. I DO NOT WANT TO PUT MY FAMILY IN DANGER DRIVING THIS VEHICLE. I APPRECIATE YOUR HELP RESOLVING THE ISSUE.
Mfg Campaign: 11397149
Recall Date: Feb 20, 2021
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
RIGHT SIDE BSM INDICATOR COMES ON UNPROMPTED AND STAYS ON FOR SEVERAL MINUTES, SOMETIMES UNTIL I RESTART THE CAR. I PRESENTED THE CAR TO THE DEALERSHIP FOR A WARRANTY REPAIR OF THE DEFECT AND THEY STATED NOT A WARRANTY ISSUE STATING 'THE SENSOR MUST BE MISALIGNED DUE TO ACCIDENTAL DAMAGE. EVEN BRUSHING YOUR LEG AGAINST THE BUMPER CAN DISLODGE IT.' MY CAR HAS HAD NO DAMAGE TO THE REAR BUMPER.
Corrective Action:
RIGHT SIDE BSM INDICATOR COMES ON UNPROMPTED AND STAYS ON FOR SEVERAL MINUTES, SOMETIMES UNTIL I RESTART THE CAR. I PRESENTED THE CAR TO THE DEALERSHIP FOR A WARRANTY REPAIR OF THE DEFECT AND THEY STATED NOT A WARRANTY ISSUE STATING 'THE SENSOR MUST BE MISALIGNED DUE TO ACCIDENTAL DAMAGE. EVEN BRUSHING YOUR LEG AGAINST THE BUMPER CAN DISLODGE IT.' MY CAR HAS HAD NO DAMAGE TO THE REAR BUMPER.
Additional Notes:
RIGHT SIDE BSM INDICATOR COMES ON UNPROMPTED AND STAYS ON FOR SEVERAL MINUTES, SOMETIMES UNTIL I RESTART THE CAR. I PRESENTED THE CAR TO THE DEALERSHIP FOR A WARRANTY REPAIR OF THE DEFECT AND THEY STATED NOT A WARRANTY ISSUE STATING 'THE SENSOR MUST BE MISALIGNED DUE TO ACCIDENTAL DAMAGE. EVEN BRUSHING YOUR LEG AGAINST THE BUMPER CAN DISLODGE IT.' MY CAR HAS HAD NO DAMAGE TO THE REAR BUMPER.
Mfg Campaign: 11388706
Recall Date: Jan 18, 2021
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Corrective Action:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Additional Notes:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Mfg Campaign: 11377378
Recall Date: Dec 1, 2020
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Corrective Action:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Additional Notes:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Mfg Campaign: 11377378
Recall Date: Dec 1, 2020
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Corrective Action:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Additional Notes:
SINCE I BOUGHT THE CAR IN OCT 2019, THIS HAPPENS EVERYTIME I AM ON LOCAL ROADS (SPEED <50MPH), WHEN I SLOWDOWN PER THE TRAFFIC FLOW, OR TAKING TURN (LEFT OR RIGHT) AFTER YIELDING, THE CAR HESITATES TO ACCELERATE AS IF THE GAS PEDAL DIED ON ME AND THEN I PUSH THE PEDAL FURTHER DOWN ONLY TO GET THE CAR DOWNSHIFT DRASTICALLY AND REVVING UP TO ALMOST ALWAYS ABOUT THE HIT THE CAR IN FRONT (IF ANY) OF ME. IN THE FEW TIMES I AM ON HIGHWAY, WHEN I NEED TO SPEED UP TO CHANGE THE LANE THE CAR ACCELERATES UNPREDICTABLY MAKING THE DRIVING A SCARY EXPERIENCE.
Mfg Campaign: 11377378
Recall Date: Dec 1, 2020
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
DURING THE MONTH OF AUGUST, 2020, ON 2 SEPARATE OCCASIONS WHILE THE CAR WAS IN GEAR (REVERSE OR DRIVE), WHEN PUTTING MY FOOT ON THE ACCELERATOR, THE CAR WOULD NOT "GO". IT WAS AS IF THE CAR WAS IN NEUTRAL BUT IT WAS NOT. THE FIRST TIME I WAS TURNING AROUND IN A NEIGHBOR'S DRIVEWAY AND WHEN I PUT THE CAR IN REVERSE TO BACK OUT AND PUT MY FOOT ON THE ACCELERATOR, IT REVVED LIKE I WAS IN NEUTRAL BUT THE R WAS ON THE DASH AND THE GEAR SHIFT WAS IN R. I THEN PUT IT IN DRIVE AND THE SAME THING. THE ONLY WAY I GOT THE CAR TO GO WAS TO PUT IT IN PARK, TURN THE CAR OFF & THEN TURN IT BACK ON. THE 2ND TIME, I WAS SITTING AT A STOP LIGHT AT A VERY BUSY INTERSECTION WAITING TO TURN RIGHT ON RED. THE CAR WAS IN DRIVE AND I STARTED TO MAKE MY TURN BUT AGAIN, THE CAR WOULD NOT GO - IT WAS LIKE IT WAS IN NEUTRAL. WE CHECKED FOR ANY ERROR LIGHTS/MESSAGES (THERE WERE NONE) AND WE LOOKED TO MAKE SURE IT WAS IN GEAR AND THE D WAS 100% ON THE DASH AND THE GEAR SHIFT WAS IN DRIVE. AGAIN, THE ONLY WAY TO GET GOING WAS TO PUT THE CAR IN PARK, TURN IT OFF AND THEN START THE CAR AGAIN. THIS 2ND TIME, I WAS ALMOST REAR-ENDED AND IF THE LIGHT HAD NOT TURNED RED FOR THE CROSS TRAFFIC, I WOULD HAVE MOST LIKELY BEEN HIT. THE DEALER TOOK THE CAR BOTH TIMES, RAN DIAGNOSTICS AND EVEN DOWNLOADED THE BLACK BOX DATA; HOWEVER, BECAUSE THEY COULD NOT REPLICATE THE ISSUE, THEY COULD NOT FIX IT. THEY ALSO CONTACTED LEXUS "EXPERTS" AND THEY SAID THERE WAS NO ISSUE. THERE IS DEFINITELY SOMETHING WRONG WITH THE CAR AND I AM NOW AFRAID TO DRIVE IT. ATTACHED IS MORE DETAIL I GAVE TO THE DEALER WHEN THEY ASKED ME TO JOT DOWN EVERYTHING I COULD REMEMBER.
Corrective Action:
DURING THE MONTH OF AUGUST, 2020, ON 2 SEPARATE OCCASIONS WHILE THE CAR WAS IN GEAR (REVERSE OR DRIVE), WHEN PUTTING MY FOOT ON THE ACCELERATOR, THE CAR WOULD NOT "GO". IT WAS AS IF THE CAR WAS IN NEUTRAL BUT IT WAS NOT. THE FIRST TIME I WAS TURNING AROUND IN A NEIGHBOR'S DRIVEWAY AND WHEN I PUT THE CAR IN REVERSE TO BACK OUT AND PUT MY FOOT ON THE ACCELERATOR, IT REVVED LIKE I WAS IN NEUTRAL BUT THE R WAS ON THE DASH AND THE GEAR SHIFT WAS IN R. I THEN PUT IT IN DRIVE AND THE SAME THING. THE ONLY WAY I GOT THE CAR TO GO WAS TO PUT IT IN PARK, TURN THE CAR OFF & THEN TURN IT BACK ON. THE 2ND TIME, I WAS SITTING AT A STOP LIGHT AT A VERY BUSY INTERSECTION WAITING TO TURN RIGHT ON RED. THE CAR WAS IN DRIVE AND I STARTED TO MAKE MY TURN BUT AGAIN, THE CAR WOULD NOT GO - IT WAS LIKE IT WAS IN NEUTRAL. WE CHECKED FOR ANY ERROR LIGHTS/MESSAGES (THERE WERE NONE) AND WE LOOKED TO MAKE SURE IT WAS IN GEAR AND THE D WAS 100% ON THE DASH AND THE GEAR SHIFT WAS IN DRIVE. AGAIN, THE ONLY WAY TO GET GOING WAS TO PUT THE CAR IN PARK, TURN IT OFF AND THEN START THE CAR AGAIN. THIS 2ND TIME, I WAS ALMOST REAR-ENDED AND IF THE LIGHT HAD NOT TURNED RED FOR THE CROSS TRAFFIC, I WOULD HAVE MOST LIKELY BEEN HIT. THE DEALER TOOK THE CAR BOTH TIMES, RAN DIAGNOSTICS AND EVEN DOWNLOADED THE BLACK BOX DATA; HOWEVER, BECAUSE THEY COULD NOT REPLICATE THE ISSUE, THEY COULD NOT FIX IT. THEY ALSO CONTACTED LEXUS "EXPERTS" AND THEY SAID THERE WAS NO ISSUE. THERE IS DEFINITELY SOMETHING WRONG WITH THE CAR AND I AM NOW AFRAID TO DRIVE IT. ATTACHED IS MORE DETAIL I GAVE TO THE DEALER WHEN THEY ASKED ME TO JOT DOWN EVERYTHING I COULD REMEMBER.
Additional Notes:
DURING THE MONTH OF AUGUST, 2020, ON 2 SEPARATE OCCASIONS WHILE THE CAR WAS IN GEAR (REVERSE OR DRIVE), WHEN PUTTING MY FOOT ON THE ACCELERATOR, THE CAR WOULD NOT "GO". IT WAS AS IF THE CAR WAS IN NEUTRAL BUT IT WAS NOT. THE FIRST TIME I WAS TURNING AROUND IN A NEIGHBOR'S DRIVEWAY AND WHEN I PUT THE CAR IN REVERSE TO BACK OUT AND PUT MY FOOT ON THE ACCELERATOR, IT REVVED LIKE I WAS IN NEUTRAL BUT THE R WAS ON THE DASH AND THE GEAR SHIFT WAS IN R. I THEN PUT IT IN DRIVE AND THE SAME THING. THE ONLY WAY I GOT THE CAR TO GO WAS TO PUT IT IN PARK, TURN THE CAR OFF & THEN TURN IT BACK ON. THE 2ND TIME, I WAS SITTING AT A STOP LIGHT AT A VERY BUSY INTERSECTION WAITING TO TURN RIGHT ON RED. THE CAR WAS IN DRIVE AND I STARTED TO MAKE MY TURN BUT AGAIN, THE CAR WOULD NOT GO - IT WAS LIKE IT WAS IN NEUTRAL. WE CHECKED FOR ANY ERROR LIGHTS/MESSAGES (THERE WERE NONE) AND WE LOOKED TO MAKE SURE IT WAS IN GEAR AND THE D WAS 100% ON THE DASH AND THE GEAR SHIFT WAS IN DRIVE. AGAIN, THE ONLY WAY TO GET GOING WAS TO PUT THE CAR IN PARK, TURN IT OFF AND THEN START THE CAR AGAIN. THIS 2ND TIME, I WAS ALMOST REAR-ENDED AND IF THE LIGHT HAD NOT TURNED RED FOR THE CROSS TRAFFIC, I WOULD HAVE MOST LIKELY BEEN HIT. THE DEALER TOOK THE CAR BOTH TIMES, RAN DIAGNOSTICS AND EVEN DOWNLOADED THE BLACK BOX DATA; HOWEVER, BECAUSE THEY COULD NOT REPLICATE THE ISSUE, THEY COULD NOT FIX IT. THEY ALSO CONTACTED LEXUS "EXPERTS" AND THEY SAID THERE WAS NO ISSUE. THERE IS DEFINITELY SOMETHING WRONG WITH THE CAR AND I AM NOW AFRAID TO DRIVE IT. ATTACHED IS MORE DETAIL I GAVE TO THE DEALER WHEN THEY ASKED ME TO JOT DOWN EVERYTHING I COULD REMEMBER.
Mfg Campaign: 11352893
Recall Date: Sep 2, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2 INCIDENTS- JULY 2020 DRIVING ON CITY STREETS, CAR WOULD NOT MOVE/ACCELERATE AFTER STOPPING AND HAD TO TURN OFF ENGINE AND RESTART ENGINE. THIS HAPPENED TWICE ON OUR WAY HOME. AUGUST 2020- DRIVING ON CITY STREET, CAR WAS AT STOP SIGNAL AND WOULD NOT ACCELERATE AFTER SEVERAL ATTEMPTS THE ACCELERATION DID RESUME.
Corrective Action:
2 INCIDENTS- JULY 2020 DRIVING ON CITY STREETS, CAR WOULD NOT MOVE/ACCELERATE AFTER STOPPING AND HAD TO TURN OFF ENGINE AND RESTART ENGINE. THIS HAPPENED TWICE ON OUR WAY HOME. AUGUST 2020- DRIVING ON CITY STREET, CAR WAS AT STOP SIGNAL AND WOULD NOT ACCELERATE AFTER SEVERAL ATTEMPTS THE ACCELERATION DID RESUME.
Additional Notes:
2 INCIDENTS- JULY 2020 DRIVING ON CITY STREETS, CAR WOULD NOT MOVE/ACCELERATE AFTER STOPPING AND HAD TO TURN OFF ENGINE AND RESTART ENGINE. THIS HAPPENED TWICE ON OUR WAY HOME. AUGUST 2020- DRIVING ON CITY STREET, CAR WAS AT STOP SIGNAL AND WOULD NOT ACCELERATE AFTER SEVERAL ATTEMPTS THE ACCELERATION DID RESUME.
Mfg Campaign: 11350581
Recall Date: Aug 21, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AS YOUR RECORDS INDICATE A DEFECTIVE FUEL PUMP EXISTS ON THIS VEHICLE SINCE JANUARY 13TH. MY CALLS TO LEXUS HAVE ONLY SAID THEY ARE STILL LOOKING FOR A REMEDY.
Corrective Action:
AS YOUR RECORDS INDICATE A DEFECTIVE FUEL PUMP EXISTS ON THIS VEHICLE SINCE JANUARY 13TH. MY CALLS TO LEXUS HAVE ONLY SAID THEY ARE STILL LOOKING FOR A REMEDY.
Additional Notes:
AS YOUR RECORDS INDICATE A DEFECTIVE FUEL PUMP EXISTS ON THIS VEHICLE SINCE JANUARY 13TH. MY CALLS TO LEXUS HAVE ONLY SAID THEY ARE STILL LOOKING FOR A REMEDY.
Mfg Campaign: 11324871
Recall Date: May 17, 2020
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