Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Camry, 2019 Lexus NX300, and 2019 RX350L vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA01 / 25LA01
Recall Date: Jan 22, 2025
Consumer Complaints
32 ComplaintsToyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSUED. DEALER REFERENCID:20LB01 01/13/2020 NHTSA REFERENCE ID: 20V012
Corrective Action:
THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSUED. DEALER REFERENCID:20LB01 01/13/2020 NHTSA REFERENCE ID: 20V012
Additional Notes:
THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSUED. DEALER REFERENCID:20LB01 01/13/2020 NHTSA REFERENCE ID: 20V012
Mfg Campaign: 11402636
Recall Date: Mar 12, 2021
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MANUFACTURER RECALL NUMBER20LB01, NHTSA RECALL NUMBER20V012 RECALL STATUS IS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE THIS RECALL WAS ISSUED. THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR THE SUBJECT VEHICLE IN A TIMELY MANNER.
Corrective Action:
MANUFACTURER RECALL NUMBER20LB01, NHTSA RECALL NUMBER20V012 RECALL STATUS IS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE THIS RECALL WAS ISSUED. THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR THE SUBJECT VEHICLE IN A TIMELY MANNER.
Additional Notes:
MANUFACTURER RECALL NUMBER20LB01, NHTSA RECALL NUMBER20V012 RECALL STATUS IS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE THIS RECALL WAS ISSUED. THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR THE SUBJECT VEHICLE IN A TIMELY MANNER.
Mfg Campaign: 11383802
Recall Date: Dec 16, 2020
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 LEXUS NX 200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH PERFORMANCE LEXUS RIVER CENTER (633 WEST 3RD STREET, COVINGTON, KENTUCKY 41011, (859) 547-5300) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. ADDITIONALLY, THERE WAS NO ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 LEXUS NX 200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH PERFORMANCE LEXUS RIVER CENTER (633 WEST 3RD STREET, COVINGTON, KENTUCKY 41011, (859) 547-5300) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. ADDITIONALLY, THERE WAS NO ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 LEXUS NX 200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH PERFORMANCE LEXUS RIVER CENTER (633 WEST 3RD STREET, COVINGTON, KENTUCKY 41011, (859) 547-5300) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. ADDITIONALLY, THERE WAS NO ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Mfg Campaign: 11378483
Recall Date: Dec 8, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY VEHICLE HAS THE FOLLOWING SAFETY RISK" SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH." AND THE MANUFACTURER HAS FAILED TO REPAIR THIS ISSUE IN A TIMELY MANNER. PLEASE ADVISE IF I CAN CLAIM THE RETURN AND REFUND OF THIS CAR DUE TO THIS SAFETY ISSUE OF HIGH CONCERN TO ME.
Corrective Action:
MY VEHICLE HAS THE FOLLOWING SAFETY RISK" SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH." AND THE MANUFACTURER HAS FAILED TO REPAIR THIS ISSUE IN A TIMELY MANNER. PLEASE ADVISE IF I CAN CLAIM THE RETURN AND REFUND OF THIS CAR DUE TO THIS SAFETY ISSUE OF HIGH CONCERN TO ME.
Additional Notes:
MY VEHICLE HAS THE FOLLOWING SAFETY RISK" SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH." AND THE MANUFACTURER HAS FAILED TO REPAIR THIS ISSUE IN A TIMELY MANNER. PLEASE ADVISE IF I CAN CLAIM THE RETURN AND REFUND OF THIS CAR DUE TO THIS SAFETY ISSUE OF HIGH CONCERN TO ME.
Mfg Campaign: 11375746
Recall Date: Nov 21, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ACCORDING TO THE NHTSA ONLINE DATABASE, MY VEHICLE HAS BEEN ON RECALL SINCE JANUARY 13, 2020. I WAS NOT INFORMED OF THIS RECALL, AND ONLY FOUND OUT WHEN I TOOK MY VEHICLE IN FOR MAINTENANCE ON NOVEMBER 3, 2020 (ALMOST ONE YEAR AFTER RECALL WAS ISSUED). I WAS INFORMED OF THE RECALL AT THE LEXUS DEALERSHIP ON THIS DAY, BUT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO REPAIR THE RECALL. WHEN I ASKED WHAT THE RECALL WAS FOR, I WAS INFORMED, 'FUEL PUMP.' WHEN I ASKED FURTHER WHAT THAT DOES AND MEANS WITH THE PERFORMANCE OF MY CAR, I WAS INFORMED, 'IF IT MALFUNCTIONS, YOUR CALL COULD STALL, AND COULD LEAD TO ACCIDENTS IF STALLED WHILE DRIVING AT A HIGHER SPEED.' WHEN I ASKED WHEN THE RECALL REPAIR WOULD BE AVAILABLE, ALL I WAS TOLD WAS THAT IT WAS UNKNOWN, AND WHEN THE PARTS WERE AVAILABLE, I WOULD BE NOTIFIED VIA LETTER. MY CAR COULD STALL AT ANY POINT, I WAS NOT NOTIFIED OF THIS DANGER, AND IT HAS BEEN ALMOST A YEAR WITHOUT ANY OPTION FOR REPAIRS. AT THE LEAST, I SHOULD BE GIVEN A RENTAL VEHICLE UNTIL THE SOLUTION IS AVAILABLE, AND I SHOULD NOT HAVE TO DRIVE IN FEAR THAT MY CAR COULD MALFUNCTION AND STALL AT ANY GIVEN POINT.
Corrective Action:
ACCORDING TO THE NHTSA ONLINE DATABASE, MY VEHICLE HAS BEEN ON RECALL SINCE JANUARY 13, 2020. I WAS NOT INFORMED OF THIS RECALL, AND ONLY FOUND OUT WHEN I TOOK MY VEHICLE IN FOR MAINTENANCE ON NOVEMBER 3, 2020 (ALMOST ONE YEAR AFTER RECALL WAS ISSUED). I WAS INFORMED OF THE RECALL AT THE LEXUS DEALERSHIP ON THIS DAY, BUT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO REPAIR THE RECALL. WHEN I ASKED WHAT THE RECALL WAS FOR, I WAS INFORMED, 'FUEL PUMP.' WHEN I ASKED FURTHER WHAT THAT DOES AND MEANS WITH THE PERFORMANCE OF MY CAR, I WAS INFORMED, 'IF IT MALFUNCTIONS, YOUR CALL COULD STALL, AND COULD LEAD TO ACCIDENTS IF STALLED WHILE DRIVING AT A HIGHER SPEED.' WHEN I ASKED WHEN THE RECALL REPAIR WOULD BE AVAILABLE, ALL I WAS TOLD WAS THAT IT WAS UNKNOWN, AND WHEN THE PARTS WERE AVAILABLE, I WOULD BE NOTIFIED VIA LETTER. MY CAR COULD STALL AT ANY POINT, I WAS NOT NOTIFIED OF THIS DANGER, AND IT HAS BEEN ALMOST A YEAR WITHOUT ANY OPTION FOR REPAIRS. AT THE LEAST, I SHOULD BE GIVEN A RENTAL VEHICLE UNTIL THE SOLUTION IS AVAILABLE, AND I SHOULD NOT HAVE TO DRIVE IN FEAR THAT MY CAR COULD MALFUNCTION AND STALL AT ANY GIVEN POINT.
Additional Notes:
ACCORDING TO THE NHTSA ONLINE DATABASE, MY VEHICLE HAS BEEN ON RECALL SINCE JANUARY 13, 2020. I WAS NOT INFORMED OF THIS RECALL, AND ONLY FOUND OUT WHEN I TOOK MY VEHICLE IN FOR MAINTENANCE ON NOVEMBER 3, 2020 (ALMOST ONE YEAR AFTER RECALL WAS ISSUED). I WAS INFORMED OF THE RECALL AT THE LEXUS DEALERSHIP ON THIS DAY, BUT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO REPAIR THE RECALL. WHEN I ASKED WHAT THE RECALL WAS FOR, I WAS INFORMED, 'FUEL PUMP.' WHEN I ASKED FURTHER WHAT THAT DOES AND MEANS WITH THE PERFORMANCE OF MY CAR, I WAS INFORMED, 'IF IT MALFUNCTIONS, YOUR CALL COULD STALL, AND COULD LEAD TO ACCIDENTS IF STALLED WHILE DRIVING AT A HIGHER SPEED.' WHEN I ASKED WHEN THE RECALL REPAIR WOULD BE AVAILABLE, ALL I WAS TOLD WAS THAT IT WAS UNKNOWN, AND WHEN THE PARTS WERE AVAILABLE, I WOULD BE NOTIFIED VIA LETTER. MY CAR COULD STALL AT ANY POINT, I WAS NOT NOTIFIED OF THIS DANGER, AND IT HAS BEEN ALMOST A YEAR WITHOUT ANY OPTION FOR REPAIRS. AT THE LEAST, I SHOULD BE GIVEN A RENTAL VEHICLE UNTIL THE SOLUTION IS AVAILABLE, AND I SHOULD NOT HAVE TO DRIVE IN FEAR THAT MY CAR COULD MALFUNCTION AND STALL AT ANY GIVEN POINT.
Mfg Campaign: 11373635
Recall Date: Nov 8, 2020
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.
Corrective Action:
THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.
Additional Notes:
THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.
Mfg Campaign: 11365596
Recall Date: Oct 21, 2020
Toyota Motor Corporation
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.
Corrective Action:
THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.
Additional Notes:
THE LEXUS NX 300 F SPORT HAS BEEN AN EXTREMELY FRIGHTENING EXPERIENCE. THE COLLUSION SYSTEM HAS PLACE MY FAMILY AS WELL AS MYSELF IN IMMEDIATE DANGER TO THE POINT THAT I DO NOT OPERATE THE VEHICLE. THE VEHICLE HAS BRAKED UNEXPECTEDLY ON THE HIGHWAY AND ON BACK ROADS WITH NO ONE IN FRONT OF ME. IT HAS ALMOST CAUSED NUMEROUS ACCIDENTS . WE HAVE HAD THIS LEASE FOR ONE YEAR AND 9 MONTHS AND THE PROBLEM STARTED AT 15,000 MILES AND HAS HAPPENED MORE THAN 7 TIMES MOST IMPORTANTLY IN INCLEMENT WEATHER WHICH COULD HAVE CAUSE A PILE UP ON THE HIGHWAY. WE HAVE SPOKEN TO OUR DESIGNATED LEXUS DEALERSHIP EACH TIME AND BECAUSE THEY CAN NOT DUPLICATE THE ISSUE DURING THEIR DIAGNOSTIC TESTING THEY CONTINUE TO PUSH US AWAY. WE HAVE ALSO REACHED OUT TO THE GENERAL SALES MANAGER AND DUE TO A FAULTY CAR THAT WE WERE GIVEN THEY HAVE BEEN EXTREMELY UNPROFESSIONAL. MY HUSBAND AND I ALSO REACHED OUT TO LEXUS CORPORATE AND THEY STATE THAT ON THE SERVICE DOCUMENTATION NOT ONCE HAVE THEY STATED THAT DIAGNOSTIC TESTING HAS BEEN IMPLEMENTED, WHICH SHOWS THE REGARD FOR OUR SAFETY IS NOT A PRIORITY . MY HUSBAND AND I HAVE TRIED TO WORK THIS ISSUE OUT IN HOUSE, BUT NOW WE HAVE DECIDED TO EXERCISE OUR CONSUMER RIGHTS AS A CUSTOMER. WE ARE EXTREMELY DISSATISFIED AND THIS CAR NEEDS TO BE TAKEN OF THE ROAD AS OUR LIVES HAVE BEEN IN DANGER AND THE VEHICLE IS TRULY UNSAFE.
Mfg Campaign: 11365596
Recall Date: Oct 21, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN ACCELERATING FROM A COMPLETE STOP (A RED LIGHT OR STOP SIGN). THE 2019 LEXUS NX300 SOMETIMES STRUGGLES, AND VERY SLOWLY, ACCELERATE UNIT IT REACHES ABOUT 20 MPH. FEELS LIKE BEING OUT OF GAS. AFTER ABOUT 5-10 SECONDS, EVERYTHING SEEMS TO BE NORMAL. THIS HAS HAPPENED ABOUT 5-6 TIMES IN THE PAST YEAR. IT CERTAINLY ISN'T NORMAL BUT SINCE IT CANNOT BE REPRODUCED ON DEMAND, THE DEALER WAS UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Corrective Action:
WHEN ACCELERATING FROM A COMPLETE STOP (A RED LIGHT OR STOP SIGN). THE 2019 LEXUS NX300 SOMETIMES STRUGGLES, AND VERY SLOWLY, ACCELERATE UNIT IT REACHES ABOUT 20 MPH. FEELS LIKE BEING OUT OF GAS. AFTER ABOUT 5-10 SECONDS, EVERYTHING SEEMS TO BE NORMAL. THIS HAS HAPPENED ABOUT 5-6 TIMES IN THE PAST YEAR. IT CERTAINLY ISN'T NORMAL BUT SINCE IT CANNOT BE REPRODUCED ON DEMAND, THE DEALER WAS UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Additional Notes:
WHEN ACCELERATING FROM A COMPLETE STOP (A RED LIGHT OR STOP SIGN). THE 2019 LEXUS NX300 SOMETIMES STRUGGLES, AND VERY SLOWLY, ACCELERATE UNIT IT REACHES ABOUT 20 MPH. FEELS LIKE BEING OUT OF GAS. AFTER ABOUT 5-10 SECONDS, EVERYTHING SEEMS TO BE NORMAL. THIS HAS HAPPENED ABOUT 5-6 TIMES IN THE PAST YEAR. IT CERTAINLY ISN'T NORMAL BUT SINCE IT CANNOT BE REPRODUCED ON DEMAND, THE DEALER WAS UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Mfg Campaign: 11362369
Recall Date: Oct 2, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON SIX OCCASIONS IN THE LAST TWO WEEKS, WHEN ACCELERATING FROM A FULL STOP AT STOP LIGHTS ON CITY STREETS, WHEN I PRESS THE GAS PEDAL, THE CAR DOESN'T ACCELERATE. IT ROLLS VERY SLOWLY AT 3/4 MPH FOR ABOUT 10 SECONDS. I KEEP THE GAS PEDAL PRESSED AND EVENTUALLY THE CAR ACCELERATES. THIS DOES NOT HAPPEN EVERY TIME I DRIVE THE CAR AND SOMETIMES IT HAPPENS TWICE IN A ROW AND SOMETIMES IT HAPPENS ONCE WHILE I AM OUT DRIVING. ON MAY 15, I TOOK IT TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT AND WAS TOLD THEY CAN ONLY FIX IT IF THEY ARE ABLE TO DUPLICATE IT AND THEY WHERE UNABLE TO DUPLICATE IT.. I WAS INSTRUCTED TO BRING THE CAR BACK WHEN IT HAPPENS AGAIN. THE FIRST TIME THIS OCCURRED WAS IN MARCH BUT I DID NOT WRITE DOWN THE DAY. I THOUGHT THAT IT HAPPENED BECAUSE I WAS NOT PAYING ATTENTION WHEN THE LIGHT CHANGED. IT ALSO OCCURRED ON APRIL 23, MAY 7 AND MAY 12. I CALLED LEXUS ON MAY 7 AND WAS TOLD THAT I AM NOT DRIVING THE CAR ENOUGH AND THAT A LOT OF CUSTOMERS ARE REPORTING THE SAME PROBLEM BECAUSE OF THE NATIONWIDE STAY AT HOME ORDERS. I WAS INSTRUCTED TO DRIVE IT AT LEAST 20 MILES A WEEK ON THE HIGHWAY AND THE PROBLEM WOULD GO AWAY. ON MAY 11, I DROVE IT 60 MILES ON THE HIGHWAY ALONG WITH SOME STREET DRIVING AND IT DID NOT HAPPEN. ON MAY 12, I DROVE 60 MILES ON THE HIGHWAY ALONG WITH GOING TO THE GROCERY STORE AND IT HAPPENED TWICE AT TWO STOP LIGHTS ON THE WAY HOME FROM THE GROCERY STORE. FURTHERMORE, I RECEIVED A NOTIFICATION THAT MY CAR WAS INITIALLY PART OF THE TOYOTA/LEXUS FUEL PUMP RECALL BUT SUBSEQUENTLY RECEIVED A LETTER LAST WEEK (WEEK OF MAY 11 2020) THAT AFTER FURTHER REVIEW, IT IS NO LONGER PART OF THE RECALL. *TR
Corrective Action:
ON SIX OCCASIONS IN THE LAST TWO WEEKS, WHEN ACCELERATING FROM A FULL STOP AT STOP LIGHTS ON CITY STREETS, WHEN I PRESS THE GAS PEDAL, THE CAR DOESN'T ACCELERATE. IT ROLLS VERY SLOWLY AT 3/4 MPH FOR ABOUT 10 SECONDS. I KEEP THE GAS PEDAL PRESSED AND EVENTUALLY THE CAR ACCELERATES. THIS DOES NOT HAPPEN EVERY TIME I DRIVE THE CAR AND SOMETIMES IT HAPPENS TWICE IN A ROW AND SOMETIMES IT HAPPENS ONCE WHILE I AM OUT DRIVING. ON MAY 15, I TOOK IT TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT AND WAS TOLD THEY CAN ONLY FIX IT IF THEY ARE ABLE TO DUPLICATE IT AND THEY WHERE UNABLE TO DUPLICATE IT.. I WAS INSTRUCTED TO BRING THE CAR BACK WHEN IT HAPPENS AGAIN. THE FIRST TIME THIS OCCURRED WAS IN MARCH BUT I DID NOT WRITE DOWN THE DAY. I THOUGHT THAT IT HAPPENED BECAUSE I WAS NOT PAYING ATTENTION WHEN THE LIGHT CHANGED. IT ALSO OCCURRED ON APRIL 23, MAY 7 AND MAY 12. I CALLED LEXUS ON MAY 7 AND WAS TOLD THAT I AM NOT DRIVING THE CAR ENOUGH AND THAT A LOT OF CUSTOMERS ARE REPORTING THE SAME PROBLEM BECAUSE OF THE NATIONWIDE STAY AT HOME ORDERS. I WAS INSTRUCTED TO DRIVE IT AT LEAST 20 MILES A WEEK ON THE HIGHWAY AND THE PROBLEM WOULD GO AWAY. ON MAY 11, I DROVE IT 60 MILES ON THE HIGHWAY ALONG WITH SOME STREET DRIVING AND IT DID NOT HAPPEN. ON MAY 12, I DROVE 60 MILES ON THE HIGHWAY ALONG WITH GOING TO THE GROCERY STORE AND IT HAPPENED TWICE AT TWO STOP LIGHTS ON THE WAY HOME FROM THE GROCERY STORE. FURTHERMORE, I RECEIVED A NOTIFICATION THAT MY CAR WAS INITIALLY PART OF THE TOYOTA/LEXUS FUEL PUMP RECALL BUT SUBSEQUENTLY RECEIVED A LETTER LAST WEEK (WEEK OF MAY 11 2020) THAT AFTER FURTHER REVIEW, IT IS NO LONGER PART OF THE RECALL. *TR
Additional Notes:
ON SIX OCCASIONS IN THE LAST TWO WEEKS, WHEN ACCELERATING FROM A FULL STOP AT STOP LIGHTS ON CITY STREETS, WHEN I PRESS THE GAS PEDAL, THE CAR DOESN'T ACCELERATE. IT ROLLS VERY SLOWLY AT 3/4 MPH FOR ABOUT 10 SECONDS. I KEEP THE GAS PEDAL PRESSED AND EVENTUALLY THE CAR ACCELERATES. THIS DOES NOT HAPPEN EVERY TIME I DRIVE THE CAR AND SOMETIMES IT HAPPENS TWICE IN A ROW AND SOMETIMES IT HAPPENS ONCE WHILE I AM OUT DRIVING. ON MAY 15, I TOOK IT TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT AND WAS TOLD THEY CAN ONLY FIX IT IF THEY ARE ABLE TO DUPLICATE IT AND THEY WHERE UNABLE TO DUPLICATE IT.. I WAS INSTRUCTED TO BRING THE CAR BACK WHEN IT HAPPENS AGAIN. THE FIRST TIME THIS OCCURRED WAS IN MARCH BUT I DID NOT WRITE DOWN THE DAY. I THOUGHT THAT IT HAPPENED BECAUSE I WAS NOT PAYING ATTENTION WHEN THE LIGHT CHANGED. IT ALSO OCCURRED ON APRIL 23, MAY 7 AND MAY 12. I CALLED LEXUS ON MAY 7 AND WAS TOLD THAT I AM NOT DRIVING THE CAR ENOUGH AND THAT A LOT OF CUSTOMERS ARE REPORTING THE SAME PROBLEM BECAUSE OF THE NATIONWIDE STAY AT HOME ORDERS. I WAS INSTRUCTED TO DRIVE IT AT LEAST 20 MILES A WEEK ON THE HIGHWAY AND THE PROBLEM WOULD GO AWAY. ON MAY 11, I DROVE IT 60 MILES ON THE HIGHWAY ALONG WITH SOME STREET DRIVING AND IT DID NOT HAPPEN. ON MAY 12, I DROVE 60 MILES ON THE HIGHWAY ALONG WITH GOING TO THE GROCERY STORE AND IT HAPPENED TWICE AT TWO STOP LIGHTS ON THE WAY HOME FROM THE GROCERY STORE. FURTHERMORE, I RECEIVED A NOTIFICATION THAT MY CAR WAS INITIALLY PART OF THE TOYOTA/LEXUS FUEL PUMP RECALL BUT SUBSEQUENTLY RECEIVED A LETTER LAST WEEK (WEEK OF MAY 11 2020) THAT AFTER FURTHER REVIEW, IT IS NO LONGER PART OF THE RECALL. *TR
Mfg Campaign: 11324794
Recall Date: May 16, 2020
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
SLIGHT PULL/DRIFT TO THE RIGHT A CONSTANT PULL TO THE RIGHT. I'VE DONE ALIGNMENT DONE, NO ISSUES FOUND WITH ALIGNMENT
Corrective Action:
SLIGHT PULL/DRIFT TO THE RIGHT A CONSTANT PULL TO THE RIGHT. I'VE DONE ALIGNMENT DONE, NO ISSUES FOUND WITH ALIGNMENT
Additional Notes:
SLIGHT PULL/DRIFT TO THE RIGHT A CONSTANT PULL TO THE RIGHT. I'VE DONE ALIGNMENT DONE, NO ISSUES FOUND WITH ALIGNMENT
Mfg Campaign: 11320683
Recall Date: Apr 9, 2020
Toyota Motor Corporation
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Mfg Campaign: 11311848
Recall Date: Feb 27, 2020
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Mfg Campaign: 11311848
Recall Date: Feb 27, 2020
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