Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain 2017 Quattroporte vehicles equipped with V6 engines and Maserati Ghibli vehicles. Due to an engine software problem, at slow speeds such as stop-and-go traffic, the transmission may unexpectedly shift into neutral or park, or the engine may shut off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 365
Recall Date: Mar 14, 2018
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain 2014-2017 Quattroporte and Ghibli, and 2017 Levante vehicles. Adjusting the front seats may cause the seat wiring harness to rub, possibly resulting in an electrical short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 342
Recall Date: Jan 20, 2017
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain model year 2017 Quattroporte and Ghibli vehicles manufactured July 1, 2016, to October 12, 2016. The rear differential unit pinion nut may not have been properly tightened, allowing the pinion nut to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 328
Recall Date: Nov 28, 2016
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain model year 2017 Ghibli and Quattroporte vehicles and one model year 2016 Ghibli vehicle manufactured February 29, 2016, to October 29, 2016. These vehicles are equipped with certain Pirelli P Zero All Season tires, size 275/40R19 101W, that may develop cracks in their lower sidewall, possibly resulting in a loss of air.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 324
Recall Date: Nov 21, 2016
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain model year 2017 Quattroporte, Ghible, and Levante vehicles manufactured July 1, 2016, to November 14, 2016. In temperatures below freezing, the entertainment telematics module (ETM) may place itself in a protection mode, disabling the back-up camera.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 327
Recall Date: Nov 18, 2016
Consumer Complaints
35 ComplaintsMaserati North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Maserati Ghibli. The contact stated that while driving at various speeds, the rear end of the vehicle made an abnormal tinging sound. The contact related the failure to NHTSA Campaign Number: 16V856000(Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage mileage was approximately 37,600.
Corrective Action:
The contact owns a 2017 Maserati Ghibli. The contact stated that while driving at various speeds, the rear end of the vehicle made an abnormal tinging sound. The contact related the failure to NHTSA Campaign Number: 16V856000(Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage mileage was approximately 37,600.
Additional Notes:
The contact owns a 2017 Maserati Ghibli. The contact stated that while driving at various speeds, the rear end of the vehicle made an abnormal tinging sound. The contact related the failure to NHTSA Campaign Number: 16V856000(Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage mileage was approximately 37,600.
Mfg Campaign: 11625276
Recall Date: Nov 14, 2024
Maserati North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
INTERMITTENT HARD BRAKE PEDAL INABILITY TO STOP THE CAR IN A SAFE MANNER. I HAD THE VACUUM BOOSTER PUMP REPLACED TWICE. ONCE THE REPAIR LASTED FOR A YEAR THEN THE LAST TIME THE INCIDENT REOCCURED AFTER THE SECOND REPAIR. THE FIRST TIME PRIOR TO REPAIR THERE WAS AN ACCIDENT TRAVELLING A 5 MPH AFTER THE FIRST REPAIR THERE WAS A HARD BRAKING INCIDENT THAT ALMOST CAUSED AN ACCIDENT AT AROUND 40 MPH. THEN HAD NEW BOOSTER PUMP REPAIRED. AFTER SECOND BOOSTER PUMP REPAIR THERE WAS ONOTHER HARD BRAKING PEDAL INCIDENT BUT WAS ABLE TO STOP THE VEHICLE WITH EXTREME DIFFICULTY. THE FIRST INCIDENT AT 5 MPH MY WIFE WAS DRIVING.
Corrective Action:
INTERMITTENT HARD BRAKE PEDAL INABILITY TO STOP THE CAR IN A SAFE MANNER. I HAD THE VACUUM BOOSTER PUMP REPLACED TWICE. ONCE THE REPAIR LASTED FOR A YEAR THEN THE LAST TIME THE INCIDENT REOCCURED AFTER THE SECOND REPAIR. THE FIRST TIME PRIOR TO REPAIR THERE WAS AN ACCIDENT TRAVELLING A 5 MPH AFTER THE FIRST REPAIR THERE WAS A HARD BRAKING INCIDENT THAT ALMOST CAUSED AN ACCIDENT AT AROUND 40 MPH. THEN HAD NEW BOOSTER PUMP REPAIRED. AFTER SECOND BOOSTER PUMP REPAIR THERE WAS ONOTHER HARD BRAKING PEDAL INCIDENT BUT WAS ABLE TO STOP THE VEHICLE WITH EXTREME DIFFICULTY. THE FIRST INCIDENT AT 5 MPH MY WIFE WAS DRIVING.
Additional Notes:
INTERMITTENT HARD BRAKE PEDAL INABILITY TO STOP THE CAR IN A SAFE MANNER. I HAD THE VACUUM BOOSTER PUMP REPLACED TWICE. ONCE THE REPAIR LASTED FOR A YEAR THEN THE LAST TIME THE INCIDENT REOCCURED AFTER THE SECOND REPAIR. THE FIRST TIME PRIOR TO REPAIR THERE WAS AN ACCIDENT TRAVELLING A 5 MPH AFTER THE FIRST REPAIR THERE WAS A HARD BRAKING INCIDENT THAT ALMOST CAUSED AN ACCIDENT AT AROUND 40 MPH. THEN HAD NEW BOOSTER PUMP REPAIRED. AFTER SECOND BOOSTER PUMP REPAIR THERE WAS ONOTHER HARD BRAKING PEDAL INCIDENT BUT WAS ABLE TO STOP THE VEHICLE WITH EXTREME DIFFICULTY. THE FIRST INCIDENT AT 5 MPH MY WIFE WAS DRIVING.
Mfg Campaign: 11623657
Recall Date: Nov 5, 2024
Maserati North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
There is a recall for a rear differential issue and Maserati had previously repaired the differential. However, the problem has persisted and I have about 41k miles on the vehicle and already having the same issue. There is a whining noise in the rear along with a leaking rear differential. Both signs of the original problem. Maserati has stated that the repair has already been done but this raises a serious safety concern as it could result in the rear differential locking up and causing an accident.
Corrective Action:
There is a recall for a rear differential issue and Maserati had previously repaired the differential. However, the problem has persisted and I have about 41k miles on the vehicle and already having the same issue. There is a whining noise in the rear along with a leaking rear differential. Both signs of the original problem. Maserati has stated that the repair has already been done but this raises a serious safety concern as it could result in the rear differential locking up and causing an accident.
Additional Notes:
There is a recall for a rear differential issue and Maserati had previously repaired the differential. However, the problem has persisted and I have about 41k miles on the vehicle and already having the same issue. There is a whining noise in the rear along with a leaking rear differential. Both signs of the original problem. Maserati has stated that the repair has already been done but this raises a serious safety concern as it could result in the rear differential locking up and causing an accident.
Mfg Campaign: 11600191
Recall Date: Jul 8, 2024
Maserati North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Corrective Action:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Additional Notes:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Mfg Campaign: 11532965
Recall Date: Jul 18, 2023
Maserati North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Corrective Action:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Additional Notes:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Mfg Campaign: 11532965
Recall Date: Jul 18, 2023
Maserati North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Corrective Action:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Additional Notes:
I was on my way home from work sitting at the red light and when I was release my feet from the brake to take to driving, the auto start failed to start the car and I was stuck on side the road for 30 minutes because my vehicle wouldn’t not start. Finally the car started but I couldn’t get it to go over 15 mph. The car has been to the shop twice for service. Once was an electrical and the other time they couldn’t find nothing wrong with it. They said it just needed service. I serviced the vehicle as recommended and now it back doing the same thing again.
Mfg Campaign: 11532965
Recall Date: Jul 18, 2023
Maserati North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sitting at at red light with the start/stop system on, as I release the break pedal on a green light, the gear automatically has shifted to park. The car shows no signs that it has turned off or warnings that it has shifted gears on its own. I have to manually change gear to drive to get the car to move. I am aware that the recall was done for this issue but there has been no successful resolution to the problem. The car was taken to Rusnak Pasadena on July 21, 2021 and since they could not duplicate the concern, there was nothing done. The car was then taken to Maserati of Puente Hills as the issue continued. As per the dealership, on their maserati system, it shows that my car did not qualify for their recall and it would not be considered to be a manufacturing issue. This is a major safety concern as it can cause an accident
Corrective Action:
Sitting at at red light with the start/stop system on, as I release the break pedal on a green light, the gear automatically has shifted to park. The car shows no signs that it has turned off or warnings that it has shifted gears on its own. I have to manually change gear to drive to get the car to move. I am aware that the recall was done for this issue but there has been no successful resolution to the problem. The car was taken to Rusnak Pasadena on July 21, 2021 and since they could not duplicate the concern, there was nothing done. The car was then taken to Maserati of Puente Hills as the issue continued. As per the dealership, on their maserati system, it shows that my car did not qualify for their recall and it would not be considered to be a manufacturing issue. This is a major safety concern as it can cause an accident
Additional Notes:
Sitting at at red light with the start/stop system on, as I release the break pedal on a green light, the gear automatically has shifted to park. The car shows no signs that it has turned off or warnings that it has shifted gears on its own. I have to manually change gear to drive to get the car to move. I am aware that the recall was done for this issue but there has been no successful resolution to the problem. The car was taken to Rusnak Pasadena on July 21, 2021 and since they could not duplicate the concern, there was nothing done. The car was then taken to Maserati of Puente Hills as the issue continued. As per the dealership, on their maserati system, it shows that my car did not qualify for their recall and it would not be considered to be a manufacturing issue. This is a major safety concern as it can cause an accident
Mfg Campaign: 11495200
Recall Date: Nov 28, 2022
Maserati North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The vehicle was manufactured with laminated glass for all windows and the glass is delaminating and forming bubbles around glass edges which compromises the integrity of the glass. On my vehicle, it affects all 4 windows and both front and rear windshields. This issue is widely reported on forums and group message boards and seems to affect all years of the Maserati Ghibli from 2014+. I have inquired with a local independent shop and was told that this is a safety concern and to try to reach out to the dealership. Reaching out to the dealership, I have not received a response. Others have said they had mixed results with the dealerships replacing their glass even with warranty. Others out of warranty were denied replacement or were told it is normal and not to worry.
Corrective Action:
The vehicle was manufactured with laminated glass for all windows and the glass is delaminating and forming bubbles around glass edges which compromises the integrity of the glass. On my vehicle, it affects all 4 windows and both front and rear windshields. This issue is widely reported on forums and group message boards and seems to affect all years of the Maserati Ghibli from 2014+. I have inquired with a local independent shop and was told that this is a safety concern and to try to reach out to the dealership. Reaching out to the dealership, I have not received a response. Others have said they had mixed results with the dealerships replacing their glass even with warranty. Others out of warranty were denied replacement or were told it is normal and not to worry.
Additional Notes:
The vehicle was manufactured with laminated glass for all windows and the glass is delaminating and forming bubbles around glass edges which compromises the integrity of the glass. On my vehicle, it affects all 4 windows and both front and rear windshields. This issue is widely reported on forums and group message boards and seems to affect all years of the Maserati Ghibli from 2014+. I have inquired with a local independent shop and was told that this is a safety concern and to try to reach out to the dealership. Reaching out to the dealership, I have not received a response. Others have said they had mixed results with the dealerships replacing their glass even with warranty. Others out of warranty were denied replacement or were told it is normal and not to worry.
Mfg Campaign: 11475449
Recall Date: Jul 23, 2022
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Stopped at stop sign and slowly tried to accelerate. The car moved forward into oncoming traffic and almost stalled. To compensate I had to press accelerator hard and then engine finally woke back up. This has happened another time where the car stalled and shifted into neutral. This is a safety issue so now I accelerate aggressively so the car does not stall. There was a recall performed prior to my ownership that was report to have been performed but it seems it didn't resolve the issue completely.
Corrective Action:
Stopped at stop sign and slowly tried to accelerate. The car moved forward into oncoming traffic and almost stalled. To compensate I had to press accelerator hard and then engine finally woke back up. This has happened another time where the car stalled and shifted into neutral. This is a safety issue so now I accelerate aggressively so the car does not stall. There was a recall performed prior to my ownership that was report to have been performed but it seems it didn't resolve the issue completely.
Additional Notes:
Stopped at stop sign and slowly tried to accelerate. The car moved forward into oncoming traffic and almost stalled. To compensate I had to press accelerator hard and then engine finally woke back up. This has happened another time where the car stalled and shifted into neutral. This is a safety issue so now I accelerate aggressively so the car does not stall. There was a recall performed prior to my ownership that was report to have been performed but it seems it didn't resolve the issue completely.
Mfg Campaign: 11422096
Recall Date: Jun 24, 2021
Maserati North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.
Corrective Action:
I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.
Additional Notes:
I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.
Mfg Campaign: 11317796
Recall Date: Mar 12, 2020
Maserati North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.
Corrective Action:
I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.
Additional Notes:
I WAS DRIVING AT ABOUT 60 MPH AND HAD TO BREAK BECAUSE A VEHICLE PULLED IN FRONT OF ME. MY VEHICLE SLOWED VERY WELL BUT WHEN I EASED UP OFF THE BREAK THE VEHICLE JUST ACCELERATED ON ITS OWN AT A VERY HIGH RATE OF SPEED. I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME. I BRAKED AGAIN AND THE VEHICLE SLOWED BUT WHEN I EASED UP OFF THE BRAKE THE CAR AGAIN ACCELERATED AT A HIGH RATE OF SPEED. IT DID THIS FOR ABOUT FOUR TIMES UNTIL I HAD TO PULL OVER OFF THE ROAD AND PUT THE CAR IN PARK AND WAITED FOR A WHILE BEFORE I WAS ABLE TO CONTROL THE CAR AND DRIVE HOME. I WAS DRIVING ON FM 1960/CYPRESS CREEK PARKWAY.
Mfg Campaign: 11317796
Recall Date: Mar 12, 2020
Maserati North America, Inc.
Defect Description:
STEERING
Potential Consequences:
I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.
Corrective Action:
I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.
Additional Notes:
I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.
Mfg Campaign: 11317806
Recall Date: Mar 12, 2020
Maserati North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.
Corrective Action:
I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.
Additional Notes:
I PURCHASED THIS VEHICLE FROM NORTHSIDE IMPORTS IN HOUSTON ON THE NIGHT OF FEBRUARY 1ST. ON FEBRUARY 5TH I DROVE IT TO WORK AND NOTICED THAT ON THE ROUGH ROADS THE STEERING WHEEL VIBRATES/SHAKES TERRIBLY TO POINT WHERE IT HURTLED MY HAND. I CALLED AND NOTIFIED THE SALES PERSON ABOUT IT AND HE TOLD ME TO BRING THE VEHICLE IN. I DROPPED THE CAR OFF AT THE DEALERSHIP FOR THEM TO FIX THE PROBLEM. A FEW DAYS LATER I GOT A CALL FROM THE DEALERSHIP SAYING THE WHEEL WAS BENT AND THAT I MUST HAVE HIT A POTHOLE AND I AM GOING TO HAVE TO PAY TO GET THE CAR WHEEL FIXED BECAUSE WHEN THEY SOLD ME THE VEHICLE IT WAS NOT LIKE THAT AND THAT I MUST DAMAGED THE VEHICLE. I GOT FURIOUS. THEY SOLD ME THE VEHICLE EXACTLY LIKE THAT AND NOW DID NOT WANT TO FIX THE PROBLEM. I HAVE PICTURES SHOWING HOW THEY DELIVERED THE VEHICLE TO ME THAT NIGHT. FINALLY THEY DECIDED TO FIX THE PROBLEM BUT INSTEAD OF REPLACING THE BENT WHEEL THEY SENT IT OUT AND HAD IT REPAIRED FOR $125.00. I THINK THIS IS UNACCEPTABLE. I JUST SPENT OVER $49,000 TO PURCHASE A CERTIFIED PREOWNED MASERATI AND THIS IS WHAT THIS DEALERSHIP WAS DOING. NOW THE PROBLEM IS STILL NOT FIXED. THE STEERING WHEEL STILL VIBRATES/SHAKES ON ROUGH ROADS.
Mfg Campaign: 11317806
Recall Date: Mar 12, 2020
Maserati North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Mfg Campaign: 11290107
Recall Date: Dec 19, 2019
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 MASERATI GHIBLI. WHILE DRIVING SLOW SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO PARK PLACE MASERATI (2425 W NW HWY, DALLAS, TX 75220, (866) 249-2885). THE DEALER TEST DROVE THE VEHICLE, BUT COULD NOT REPLICATE THE FAILURE. THERE WERE NO FAILURE CODES FOUND. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS COMPLETED EARLIER IN THE YEAR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V173000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 176272. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Mfg Campaign: 11290107
Recall Date: Dec 19, 2019
Maserati North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Corrective Action:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Additional Notes:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Mfg Campaign: 11282348
Recall Date: Nov 25, 2019
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Corrective Action:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Additional Notes:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Mfg Campaign: 11282348
Recall Date: Nov 25, 2019
Maserati North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Corrective Action:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Additional Notes:
INITIAL CONDITIONS: SITTING AT A STOP LIGHT, WITH ALL DOORS CLOSED AND OCCUPANTS USING SEAT BELTS PROPERLY, ENGINE RUNNING, TRANSMISSION IN DRIVE. ISSUE TRIGGER: PRESSING THE GAS PEDAL TO ACCELERATE FROM THE STOP. ISSUE OBSERVED: ENGINE STALLS AND TRANSMISSION SHIFTS INTO NEUTRAL. ISSUE FREQUENCY: ISSUE OBSERVED 4 TIMES IN A 3 HOUR PERIOD.
Mfg Campaign: 11282348
Recall Date: Nov 25, 2019
Maserati North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.
Corrective Action:
ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.
Additional Notes:
ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.
Mfg Campaign: 11269188
Recall Date: Oct 17, 2019
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.
Corrective Action:
ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.
Additional Notes:
ON JULY 2017 I WENT TO THE DEALERSHIP AT 3500 WESTON ROAD, DAVIE, FL 33331 TO LEASE A NEW CAR, SIGNED PAPERS,PAID MONEY, WHILE I WAS BUSY WITH PAPERS, THEY MOVED THE CAR TO THE ENTRANCE OF THE DEALERSHIP. I SAT INTO THE CAR THEY PREPARED FOR ME AND LEFT.WHEN I GOT HOME WHICH IS 183 MILES AWAY, THEY CALLED ME AND SAID THEY GAVE ME DIFFERENT CAR WITH ANOTHER VIN AND THEY WILL MAIL ME ANOTHER PAPERS TO SIGN.I HAD NOTHING TO DO BUT SIGN NEW PAPERS WITH THE BACK DATE(I COULD NOT DRIVE BACK TO EXCHANGE THE CAR SINCE 2 WEEKS PRIOR OF THAT I GAVE BIRTH AND COULD NOT DRIVE WITH A NEWBORN AGAIN 180 MILES ONE WAY AND 180 MILES BACK.THE CAR WAS GIVING ISSUES FROM DAY #1.LATER IN 2018 I RECEIVED A RECALL LETTER( ENGINE SHUTS UP), IMMEDIATELY WENT TO THE DEALERSHIP.ISSUE WAS NOT FIXED,ENGINE STILL SHUTS OF DURING RIDE.+OTHER ISSUES: 1)DURING RAIN WHEEL GETS LOCKED, YOU CANNOT TURN LEFT/RIGHT,CAN DRIVE ONLY STRAIGHT.TO FIX THE ISSUE YOU HAVE TO STOP IN THE MIDDLE OF THE HIGHWAY TO RESTART THE CAR.YOU CANNOT EVEN PULL OFF THE ROAD TO DO THAT.(IN MOTION) 2)SMOKE FROM HOOD(STATIONARY) 3)ENGINE SHUTS OFF(HIGHWAY& CITY IN MOTION) 4)BREAKS GIVING SOME VIBRATION(MOTION) 5)BREAKS GET STUCK, SOMETIMES THEY DON'T GO ALL THE WAY UP AFTER YOU PUSH THEM. HAVE TO SQUEEZE FEET UNDER IT TO PUSH IT UP BACK.(DRIVING) MANUFACTURE REFUSED TO EXCHANGE THE CAR,THEY LET ME KNOW THAT AFTER I TOOK THE CAR FROM DEALERSHIP THIS CAR BECAME MY PROBLEM NOT THEIRS ANY MORE & I HAVE TO KEEP THAT RECALLED, MANUFACTURE DEFECTIVE CAR UNTIL I GUESS WE FINALLY DIE IN IT.IT IS A LIFE DANGEROUS CAR AND I DO NOT WANT TO PUT MY FAMILY LIVES IN THE RISK.MANUFACTURE CANNOT PLAY WITH PEOPLE LIVES.DEALERSHIP WHERE I LEASED THE CAR TOWED IT AWAY FROM MY HOUSE ON SEPT16,2019(HOOD SMOKE).MANUFACTURE TELLS ME THEY DON'T WANT TO EXCHANGE IT, IT IS MINE NO MATTER WHAT TILL LEASE ENDS.
Mfg Campaign: 11269188
Recall Date: Oct 17, 2019
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