Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2023 Titan, 2020-2022 Frontier, and 2023 Z vehicles. The transmission parking pawl may not engage when the vehicle is shifted into park, which can result in a vehicle rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22A9 R22B1/2/3
Recall Date: Sep 7, 2022
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2022 Frontier and Titan vehicles. The transmission parking pawl may not engage when the vehicle is shifted into park, which can result in a vehicle rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22A1
Recall Date: Jun 24, 2022
Consumer Complaints
27 ComplaintsNissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11453481
Recall Date: Feb 22, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11453481
Recall Date: Feb 22, 2022
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
There are 3 incidents thus far. ***I have video confirmation of these incidents*** First, I had parked my vehicle at a gas pump, put my vehicle in park, and locked the vehicle. Apparently, as I walked away, my vehicle had slowly rolled backwards more than 15 feet until it hit the curb. I noticed the vehicle moved from the location I had parked my vehicle when I came back to the vehicle and didn't notice my vehicle where I had remembered leaving the vehicle. I inspected my vehicle and no damage and the vehicle shift was in the park position. After I realized what had happened I went back in to the store and asked the manager to show me the camera footage to see what had happened. I recorded the surveillance video as proof. Second, I was arriving at a brother's house and parked my vehicle, put my vehicle in the park position and when I shut the vehicle off the vehicle rolled forward approximately 3 feet. Third, I was arriving at a family member's house. I parked the vehicle, put the vehicle in the park position. When I shut the vehicle off, the vehicle started rolling forward. As I noticed immediately what had happened, I ran in front of the vehicle to stop the vehicle from rolling any further to which I started pushing the vehicle backwards. At about 10 feet of pushing the vehicle backwards, I eventually heard a click sound rendering the vehicle locked in the park position. *****I have video confirmation of my locked and parked vehicle rolling back while I stepped away at the gas pump***** AutoNation Nissan service department has the vehicle replacing my transmission and some electrical components associated with the drivetrain. Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11453481
Recall Date: Feb 22, 2022
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.
Corrective Action:
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.
Additional Notes:
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.
Mfg Campaign: 11452288
Recall Date: Feb 16, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.
Corrective Action:
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.
Additional Notes:
The contact owns a 2020 Nissan Frontier. The contact stated that while driving at an undisclosed speed, the transmission shifted into NEUTRAL and the vehicle lost motive power. The check engine and transmission warning lights were illuminated. The vehicle was taken to the dealer and diagnosed with code P0729 (Gear 6 Incorrect Ratio). The dealer performed technical service bulletin NTB 21-086, Transmission Control Module (TCM) software update; however, the failure recurred with the engine revving while shifting gears. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,784.
Mfg Campaign: 11452288
Recall Date: Feb 16, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Potential Consequences:
The contact owns a 2020 Nissan Frontier. The contact stated that since purchasing the vehicle, the dashboard lights were significantly dim, affecting his visibility of the speedometer while driving. There were no warning lights illuminated. The dealer and the manufacturer were notified of the failure and advised the contact that could they not assist. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 50.
Corrective Action:
The contact owns a 2020 Nissan Frontier. The contact stated that since purchasing the vehicle, the dashboard lights were significantly dim, affecting his visibility of the speedometer while driving. There were no warning lights illuminated. The dealer and the manufacturer were notified of the failure and advised the contact that could they not assist. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 50.
Additional Notes:
The contact owns a 2020 Nissan Frontier. The contact stated that since purchasing the vehicle, the dashboard lights were significantly dim, affecting his visibility of the speedometer while driving. There were no warning lights illuminated. The dealer and the manufacturer were notified of the failure and advised the contact that could they not assist. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 50.
Mfg Campaign: 11438111
Recall Date: Oct 25, 2021
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE PASSENGER SEAT WOULD NOT LOCK WHEN MOVED. ON ONLY ONE SIDE. WE TOOK IT IN AN THE DEALER SAID THAT IS WAS KNOWN TO THEM BUT WAS NOT SAFETY RISK. IF I HAD TO STOP FAST AND THE SEAT WAS NOT LOCKED ON ONE SIDE THE TORQUE WOULD HAVE BENT THE BAR AND CAUSED DAMAGE TO THE PASSENGER. THEY SAY THEY FIXED IT BUT I CANNOT BE SURE. I WAS ALSO TOLD THE THERE WERE MULTIPLE OTHERS THEY HAD FIXED. I THINK THIS NEEDS TO BE LOOKED AT FOR SAFETY REASONS. THE DEALER SHIP IS NISSAN AT 1333 SOUTH ACADEMY BLVD., COLORADO SPRINGS, CO 80916. YOU MAY REACH ME AT [XXX]. IF YOU NEED MORE INFO. THE NISSAN CORP. OFFICE TOLD ME TO REPORT IT HERE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
THE PASSENGER SEAT WOULD NOT LOCK WHEN MOVED. ON ONLY ONE SIDE. WE TOOK IT IN AN THE DEALER SAID THAT IS WAS KNOWN TO THEM BUT WAS NOT SAFETY RISK. IF I HAD TO STOP FAST AND THE SEAT WAS NOT LOCKED ON ONE SIDE THE TORQUE WOULD HAVE BENT THE BAR AND CAUSED DAMAGE TO THE PASSENGER. THEY SAY THEY FIXED IT BUT I CANNOT BE SURE. I WAS ALSO TOLD THE THERE WERE MULTIPLE OTHERS THEY HAD FIXED. I THINK THIS NEEDS TO BE LOOKED AT FOR SAFETY REASONS. THE DEALER SHIP IS NISSAN AT 1333 SOUTH ACADEMY BLVD., COLORADO SPRINGS, CO 80916. YOU MAY REACH ME AT [XXX]. IF YOU NEED MORE INFO. THE NISSAN CORP. OFFICE TOLD ME TO REPORT IT HERE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
THE PASSENGER SEAT WOULD NOT LOCK WHEN MOVED. ON ONLY ONE SIDE. WE TOOK IT IN AN THE DEALER SAID THAT IS WAS KNOWN TO THEM BUT WAS NOT SAFETY RISK. IF I HAD TO STOP FAST AND THE SEAT WAS NOT LOCKED ON ONE SIDE THE TORQUE WOULD HAVE BENT THE BAR AND CAUSED DAMAGE TO THE PASSENGER. THEY SAY THEY FIXED IT BUT I CANNOT BE SURE. I WAS ALSO TOLD THE THERE WERE MULTIPLE OTHERS THEY HAD FIXED. I THINK THIS NEEDS TO BE LOOKED AT FOR SAFETY REASONS. THE DEALER SHIP IS NISSAN AT 1333 SOUTH ACADEMY BLVD., COLORADO SPRINGS, CO 80916. YOU MAY REACH ME AT [XXX]. IF YOU NEED MORE INFO. THE NISSAN CORP. OFFICE TOLD ME TO REPORT IT HERE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11400190
Recall Date: Mar 10, 2021
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