Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
127 ComplaintsNissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
FREQUENT AUTOMATIC EMERGENCY BRAKING DEACTIVATION WHILE DRIVING DURING WHICH A WARNING IS DISPLAYED THAT THE SYSTEM IS DEACTIVATED, A WARNING LIGHT IS DISPLAYED AND CRUISE CONTROL IS DEACTIVATED.
Corrective Action:
FREQUENT AUTOMATIC EMERGENCY BRAKING DEACTIVATION WHILE DRIVING DURING WHICH A WARNING IS DISPLAYED THAT THE SYSTEM IS DEACTIVATED, A WARNING LIGHT IS DISPLAYED AND CRUISE CONTROL IS DEACTIVATED.
Additional Notes:
FREQUENT AUTOMATIC EMERGENCY BRAKING DEACTIVATION WHILE DRIVING DURING WHICH A WARNING IS DISPLAYED THAT THE SYSTEM IS DEACTIVATED, A WARNING LIGHT IS DISPLAYED AND CRUISE CONTROL IS DEACTIVATED.
Mfg Campaign: 11165757
Recall Date: Jan 4, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WITHIN THE FIRST 300 MILES THE SENSORS STARTED TO MALFUNCTION. THE DEALER REPLACED THE SIDE SENSORS. THE THE FRONT SENSOR RELATING TO THE AEB STARTED TO MALFUNCTION. I NOW HAVE 6000 MILES ON THE CAR IT HAS BEEN IN AND OUT OF SHOP WITH NO CLEAR SOLUTION TO THE PROBLEM. THEY REPLACED THE FRONT SENSOR, BUT WITHIN 24 HOURS IT WAS MALFUNCTIONING AGAIN. I WAS INVOLVED IN AN ACCIDENT 6 DAYS AGO, THE AEB DID NOT ENGAGE, THE SENSORS DID NOT ENGAGE. WHEN THIS FIRST STARTED (2 DAYS AFTER PURCHASE) IT WAS DRIZZLING, BUT I WAS STATIONARY WHEN SENSOR MALFUNCTIONED. IT WOULD ALSO MALFUNCTION ON A DRY SUNNY DAY IN A PARKING LOT. THERE WAS NO RHYME OR REASON TO THE SENSOR GOING OFF OR ON.
Corrective Action:
WITHIN THE FIRST 300 MILES THE SENSORS STARTED TO MALFUNCTION. THE DEALER REPLACED THE SIDE SENSORS. THE THE FRONT SENSOR RELATING TO THE AEB STARTED TO MALFUNCTION. I NOW HAVE 6000 MILES ON THE CAR IT HAS BEEN IN AND OUT OF SHOP WITH NO CLEAR SOLUTION TO THE PROBLEM. THEY REPLACED THE FRONT SENSOR, BUT WITHIN 24 HOURS IT WAS MALFUNCTIONING AGAIN. I WAS INVOLVED IN AN ACCIDENT 6 DAYS AGO, THE AEB DID NOT ENGAGE, THE SENSORS DID NOT ENGAGE. WHEN THIS FIRST STARTED (2 DAYS AFTER PURCHASE) IT WAS DRIZZLING, BUT I WAS STATIONARY WHEN SENSOR MALFUNCTIONED. IT WOULD ALSO MALFUNCTION ON A DRY SUNNY DAY IN A PARKING LOT. THERE WAS NO RHYME OR REASON TO THE SENSOR GOING OFF OR ON.
Additional Notes:
WITHIN THE FIRST 300 MILES THE SENSORS STARTED TO MALFUNCTION. THE DEALER REPLACED THE SIDE SENSORS. THE THE FRONT SENSOR RELATING TO THE AEB STARTED TO MALFUNCTION. I NOW HAVE 6000 MILES ON THE CAR IT HAS BEEN IN AND OUT OF SHOP WITH NO CLEAR SOLUTION TO THE PROBLEM. THEY REPLACED THE FRONT SENSOR, BUT WITHIN 24 HOURS IT WAS MALFUNCTIONING AGAIN. I WAS INVOLVED IN AN ACCIDENT 6 DAYS AGO, THE AEB DID NOT ENGAGE, THE SENSORS DID NOT ENGAGE. WHEN THIS FIRST STARTED (2 DAYS AFTER PURCHASE) IT WAS DRIZZLING, BUT I WAS STATIONARY WHEN SENSOR MALFUNCTIONED. IT WOULD ALSO MALFUNCTION ON A DRY SUNNY DAY IN A PARKING LOT. THERE WAS NO RHYME OR REASON TO THE SENSOR GOING OFF OR ON.
Mfg Campaign: 11156033
Recall Date: Dec 4, 2018
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WITHIN THE FIRST 300 MILES THE SENSORS STARTED TO MALFUNCTION. THE DEALER REPLACED THE SIDE SENSORS. THE THE FRONT SENSOR RELATING TO THE AEB STARTED TO MALFUNCTION. I NOW HAVE 6000 MILES ON THE CAR IT HAS BEEN IN AND OUT OF SHOP WITH NO CLEAR SOLUTION TO THE PROBLEM. THEY REPLACED THE FRONT SENSOR, BUT WITHIN 24 HOURS IT WAS MALFUNCTIONING AGAIN. I WAS INVOLVED IN AN ACCIDENT 6 DAYS AGO, THE AEB DID NOT ENGAGE, THE SENSORS DID NOT ENGAGE. WHEN THIS FIRST STARTED (2 DAYS AFTER PURCHASE) IT WAS DRIZZLING, BUT I WAS STATIONARY WHEN SENSOR MALFUNCTIONED. IT WOULD ALSO MALFUNCTION ON A DRY SUNNY DAY IN A PARKING LOT. THERE WAS NO RHYME OR REASON TO THE SENSOR GOING OFF OR ON.
Corrective Action:
WITHIN THE FIRST 300 MILES THE SENSORS STARTED TO MALFUNCTION. THE DEALER REPLACED THE SIDE SENSORS. THE THE FRONT SENSOR RELATING TO THE AEB STARTED TO MALFUNCTION. I NOW HAVE 6000 MILES ON THE CAR IT HAS BEEN IN AND OUT OF SHOP WITH NO CLEAR SOLUTION TO THE PROBLEM. THEY REPLACED THE FRONT SENSOR, BUT WITHIN 24 HOURS IT WAS MALFUNCTIONING AGAIN. I WAS INVOLVED IN AN ACCIDENT 6 DAYS AGO, THE AEB DID NOT ENGAGE, THE SENSORS DID NOT ENGAGE. WHEN THIS FIRST STARTED (2 DAYS AFTER PURCHASE) IT WAS DRIZZLING, BUT I WAS STATIONARY WHEN SENSOR MALFUNCTIONED. IT WOULD ALSO MALFUNCTION ON A DRY SUNNY DAY IN A PARKING LOT. THERE WAS NO RHYME OR REASON TO THE SENSOR GOING OFF OR ON.
Additional Notes:
WITHIN THE FIRST 300 MILES THE SENSORS STARTED TO MALFUNCTION. THE DEALER REPLACED THE SIDE SENSORS. THE THE FRONT SENSOR RELATING TO THE AEB STARTED TO MALFUNCTION. I NOW HAVE 6000 MILES ON THE CAR IT HAS BEEN IN AND OUT OF SHOP WITH NO CLEAR SOLUTION TO THE PROBLEM. THEY REPLACED THE FRONT SENSOR, BUT WITHIN 24 HOURS IT WAS MALFUNCTIONING AGAIN. I WAS INVOLVED IN AN ACCIDENT 6 DAYS AGO, THE AEB DID NOT ENGAGE, THE SENSORS DID NOT ENGAGE. WHEN THIS FIRST STARTED (2 DAYS AFTER PURCHASE) IT WAS DRIZZLING, BUT I WAS STATIONARY WHEN SENSOR MALFUNCTIONED. IT WOULD ALSO MALFUNCTION ON A DRY SUNNY DAY IN A PARKING LOT. THERE WAS NO RHYME OR REASON TO THE SENSOR GOING OFF OR ON.
Mfg Campaign: 11156033
Recall Date: Dec 4, 2018
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Corrective Action:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Additional Notes:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Mfg Campaign: 11140171
Recall Date: Oct 13, 2018
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Corrective Action:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Additional Notes:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Mfg Campaign: 11140171
Recall Date: Oct 13, 2018
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Corrective Action:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Additional Notes:
AT RANDOM TIMES WHEN THE CAR IS STARTED THE ENGINE STARTS BUT NONE OF THE INSTRUMENTS IN THE DASHBOARD (DIGITAL GAUGE, SENSORS, ETC...) INCLUDING THE STEREO WOULD TURN ON. IN ADDITION POWER STEERING IS NOT FUNCTIONAL. IT TAKES SEVERAL TRIES OF RESTARTING THE CAR IN ORDER TO GET ALL THE GAUGES, SENSORS, STEREO AND POWER STEERING TO FUNCTION. THIS ISSUR CAN HAPPEN WHEN THE CAR IS COMPLETELY OFF AND IT IS TURNED ON. I EVEN TOOK A VIDEO SHOWING THE ISSUE.
Mfg Campaign: 11140171
Recall Date: Oct 13, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY UNCLE, [XXX], PURCHASED A BRAND NEW 2018 NISSAN KICK, FROM STEVENS CREEK NISSAN, IN SANTA CLARA, CALIFORNIA, LAST WEEK. THEY OWN A TOTAL OF FIVE NISSAN'S NOW, ONE FOR EACH DAUGHTER AND ONE FOR [XXX], THEY HAVE NEVER HAD A PROBLEM WITH ANY OF THEIR OTHER NISSANS. [XXX] HAS BOUGHT FIVE VEHICLES OVER A TEN-YEAR TIME SPAN, HE HAS PLACED A CONSIDERABLE AMOUNT OF MONEY AND FAITH INTO NISSAN. ON AUGUST 27TH, THE CAR COMPLETELY SHUT DOWN ON THE FREEWAY, THE CHECK ENGINE LIGHT WENT ON AND THE CAR WAS TOWED TO NISSAN OF SERRAMONTE, IN COLMA, CALIFORNIA. THE CAR IS STILL IN NISSAN OF SERRAMONTE'S REPAIR SHOP, WITH NO ESTIMATED FINISH DATE. AN ENGINEER FROM NISSAN CORPORATION, [XXX], WENT TO NISSAN IN COLMA, YESTERDAY TO DIAGNOSE THE [XXX] VEHICLE. AFTER SPEAKING WITH THE SERVICE DEPARTMENTS MANAGER THIS MORNING, THERE IS STILL NOT AN ESTIMATED TIME OF FINISHING THE REPAIRS. THE SERVICE DEPARTMENT SAID THAT IT MAY BE A WIRING HARNESS PROBLEM AND THEY ARE TRYING TO ORDER THE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TT *CC *TR
Corrective Action:
MY UNCLE, [XXX], PURCHASED A BRAND NEW 2018 NISSAN KICK, FROM STEVENS CREEK NISSAN, IN SANTA CLARA, CALIFORNIA, LAST WEEK. THEY OWN A TOTAL OF FIVE NISSAN'S NOW, ONE FOR EACH DAUGHTER AND ONE FOR [XXX], THEY HAVE NEVER HAD A PROBLEM WITH ANY OF THEIR OTHER NISSANS. [XXX] HAS BOUGHT FIVE VEHICLES OVER A TEN-YEAR TIME SPAN, HE HAS PLACED A CONSIDERABLE AMOUNT OF MONEY AND FAITH INTO NISSAN. ON AUGUST 27TH, THE CAR COMPLETELY SHUT DOWN ON THE FREEWAY, THE CHECK ENGINE LIGHT WENT ON AND THE CAR WAS TOWED TO NISSAN OF SERRAMONTE, IN COLMA, CALIFORNIA. THE CAR IS STILL IN NISSAN OF SERRAMONTE'S REPAIR SHOP, WITH NO ESTIMATED FINISH DATE. AN ENGINEER FROM NISSAN CORPORATION, [XXX], WENT TO NISSAN IN COLMA, YESTERDAY TO DIAGNOSE THE [XXX] VEHICLE. AFTER SPEAKING WITH THE SERVICE DEPARTMENTS MANAGER THIS MORNING, THERE IS STILL NOT AN ESTIMATED TIME OF FINISHING THE REPAIRS. THE SERVICE DEPARTMENT SAID THAT IT MAY BE A WIRING HARNESS PROBLEM AND THEY ARE TRYING TO ORDER THE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TT *CC *TR
Additional Notes:
MY UNCLE, [XXX], PURCHASED A BRAND NEW 2018 NISSAN KICK, FROM STEVENS CREEK NISSAN, IN SANTA CLARA, CALIFORNIA, LAST WEEK. THEY OWN A TOTAL OF FIVE NISSAN'S NOW, ONE FOR EACH DAUGHTER AND ONE FOR [XXX], THEY HAVE NEVER HAD A PROBLEM WITH ANY OF THEIR OTHER NISSANS. [XXX] HAS BOUGHT FIVE VEHICLES OVER A TEN-YEAR TIME SPAN, HE HAS PLACED A CONSIDERABLE AMOUNT OF MONEY AND FAITH INTO NISSAN. ON AUGUST 27TH, THE CAR COMPLETELY SHUT DOWN ON THE FREEWAY, THE CHECK ENGINE LIGHT WENT ON AND THE CAR WAS TOWED TO NISSAN OF SERRAMONTE, IN COLMA, CALIFORNIA. THE CAR IS STILL IN NISSAN OF SERRAMONTE'S REPAIR SHOP, WITH NO ESTIMATED FINISH DATE. AN ENGINEER FROM NISSAN CORPORATION, [XXX], WENT TO NISSAN IN COLMA, YESTERDAY TO DIAGNOSE THE [XXX] VEHICLE. AFTER SPEAKING WITH THE SERVICE DEPARTMENTS MANAGER THIS MORNING, THERE IS STILL NOT AN ESTIMATED TIME OF FINISHING THE REPAIRS. THE SERVICE DEPARTMENT SAID THAT IT MAY BE A WIRING HARNESS PROBLEM AND THEY ARE TRYING TO ORDER THE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TT *CC *TR
Mfg Campaign: 11123848
Recall Date: Aug 31, 2018
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