Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2021 Versa and Kicks vehicles. An intermittent electrical connection in the electric power steering (EPS) torque sensor can disable the power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PMA26
Recall Date: Jul 18, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2021 Versa and Kicks vehicles. An intermittent electrical connection in the electric power steering (EPS) torque sensor can disable the power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PMA10 / PMA25
Recall Date: Sep 15, 2022
Consumer Complaints
76 ComplaintsNissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453231
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453232
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present.
Corrective Action:
Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present.
Additional Notes:
Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present.
Mfg Campaign: 11453233
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453235
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453236
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453237
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453239
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TUCL1082021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TUCL1082021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TUCL1082021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453240
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453242
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2021Nissan Kicks[XXX]Paint Chipping -Fleet Unit - Paint chipping above upper crease of windshield of vehicle, some rusting present. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11453243
Recall Date: Feb 21, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Blend doors on the heater do not work. If the temperature is set to 62 degrees, cold air as expected comes out of vents. If set to 63 degrees, maximum hot air comes out of vents, even after the cabin is warmed up. This is distracting to keep fumbling with the temperature control, toggling between 62 and 63 while driving. Keeping the air controller at 63 is also a distraction since the cabin is uncomfortably hot.
Corrective Action:
Blend doors on the heater do not work. If the temperature is set to 62 degrees, cold air as expected comes out of vents. If set to 63 degrees, maximum hot air comes out of vents, even after the cabin is warmed up. This is distracting to keep fumbling with the temperature control, toggling between 62 and 63 while driving. Keeping the air controller at 63 is also a distraction since the cabin is uncomfortably hot.
Additional Notes:
Blend doors on the heater do not work. If the temperature is set to 62 degrees, cold air as expected comes out of vents. If set to 63 degrees, maximum hot air comes out of vents, even after the cabin is warmed up. This is distracting to keep fumbling with the temperature control, toggling between 62 and 63 while driving. Keeping the air controller at 63 is also a distraction since the cabin is uncomfortably hot.
Mfg Campaign: 11444865
Recall Date: Dec 23, 2021
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Corrective Action:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Additional Notes:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Mfg Campaign: 11442404
Recall Date: Dec 2, 2021
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Corrective Action:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Additional Notes:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Mfg Campaign: 11442404
Recall Date: Dec 2, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Corrective Action:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Additional Notes:
While traveling on a hwy with my 2021 Nissan Kicks, me and my wife were sandwiched. A black SUV suddenly stopped in front of us causing us to rear end them going approximately 50-60 mph then we were rear ended. No air bag deployed and the passenger seat appears to have come off of its tracks. Nissan has been notified of this and should conduct an investigation. Not sure if the automatic emergency braking failed or if the car just did not have time to react.
Mfg Campaign: 11442404
Recall Date: Dec 2, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I have experienced my forward collision warning light coming on when driving toward the sun in the mornings on my way to work. When I go into a shade it turns off but immediately pops back on and slows my car down when I return into the sunlight. It has not done this since I bought in July 2021 until last week.
Corrective Action:
I have experienced my forward collision warning light coming on when driving toward the sun in the mornings on my way to work. When I go into a shade it turns off but immediately pops back on and slows my car down when I return into the sunlight. It has not done this since I bought in July 2021 until last week.
Additional Notes:
I have experienced my forward collision warning light coming on when driving toward the sun in the mornings on my way to work. When I go into a shade it turns off but immediately pops back on and slows my car down when I return into the sunlight. It has not done this since I bought in July 2021 until last week.
Mfg Campaign: 11435658
Recall Date: Oct 6, 2021
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On September 5th 2021 I purchased a new Nissan Kicks from Pine Belt Nissan, 229 Route 37 East of Toms River, NJ. 08753. On Saturday September 11th 2021 I was on my way to work and stopped at the light, the car make a different sound and feel. By the time the light changes and I get to around 100 feet at the gate to the development the car shuts off. I looked around to see if I did anything wrong and to my knowledge I didn’t. The car was still in drive my foot was still on the brakes and on the dash board was the oil and engine lights, then a flash warning saying to push the brakes and start switch to start. I just did exactly that and at the end of work I went to the dealer to have them check the car. I was told to return on Monday. At my return to the dealer on Monday September 13th 2021 I was told the service department cannot recreate the problem, so I should continue to drive the car and if it happens again to take pictures and bring it in. Well on September 16th 2021 it shuts off again this time on a busy street with cars honking and people shouting at me. This time I took the pictures and drove directly to the dealer. I was given a rental and was told they will try to recreate the problem. On September 18th 2021 I receive a call from Gary in service who informed me to bring the rental back and pickup my car because they cannot find anything wrong with it. I returned the rental and request anew kicks because I feel unsafe in the other one. My sales person showed me two new cars saying it’s the only new vehicle on the lot. I decline that offer as well as the offer to trade in the car at a loss to me and take another car. I was then referred to Nissan customer service at consumer affairs by Mike one of the managers. I spoke to a David on September 22nd 2021 and said they will call me in three days. On the 23rd I receive a call from Mia saying the same thing the dealer said. I told her I need my money back, a different car or an atty. She said to get an attorney
Corrective Action:
On September 5th 2021 I purchased a new Nissan Kicks from Pine Belt Nissan, 229 Route 37 East of Toms River, NJ. 08753. On Saturday September 11th 2021 I was on my way to work and stopped at the light, the car make a different sound and feel. By the time the light changes and I get to around 100 feet at the gate to the development the car shuts off. I looked around to see if I did anything wrong and to my knowledge I didn’t. The car was still in drive my foot was still on the brakes and on the dash board was the oil and engine lights, then a flash warning saying to push the brakes and start switch to start. I just did exactly that and at the end of work I went to the dealer to have them check the car. I was told to return on Monday. At my return to the dealer on Monday September 13th 2021 I was told the service department cannot recreate the problem, so I should continue to drive the car and if it happens again to take pictures and bring it in. Well on September 16th 2021 it shuts off again this time on a busy street with cars honking and people shouting at me. This time I took the pictures and drove directly to the dealer. I was given a rental and was told they will try to recreate the problem. On September 18th 2021 I receive a call from Gary in service who informed me to bring the rental back and pickup my car because they cannot find anything wrong with it. I returned the rental and request anew kicks because I feel unsafe in the other one. My sales person showed me two new cars saying it’s the only new vehicle on the lot. I decline that offer as well as the offer to trade in the car at a loss to me and take another car. I was then referred to Nissan customer service at consumer affairs by Mike one of the managers. I spoke to a David on September 22nd 2021 and said they will call me in three days. On the 23rd I receive a call from Mia saying the same thing the dealer said. I told her I need my money back, a different car or an atty. She said to get an attorney
Additional Notes:
On September 5th 2021 I purchased a new Nissan Kicks from Pine Belt Nissan, 229 Route 37 East of Toms River, NJ. 08753. On Saturday September 11th 2021 I was on my way to work and stopped at the light, the car make a different sound and feel. By the time the light changes and I get to around 100 feet at the gate to the development the car shuts off. I looked around to see if I did anything wrong and to my knowledge I didn’t. The car was still in drive my foot was still on the brakes and on the dash board was the oil and engine lights, then a flash warning saying to push the brakes and start switch to start. I just did exactly that and at the end of work I went to the dealer to have them check the car. I was told to return on Monday. At my return to the dealer on Monday September 13th 2021 I was told the service department cannot recreate the problem, so I should continue to drive the car and if it happens again to take pictures and bring it in. Well on September 16th 2021 it shuts off again this time on a busy street with cars honking and people shouting at me. This time I took the pictures and drove directly to the dealer. I was given a rental and was told they will try to recreate the problem. On September 18th 2021 I receive a call from Gary in service who informed me to bring the rental back and pickup my car because they cannot find anything wrong with it. I returned the rental and request anew kicks because I feel unsafe in the other one. My sales person showed me two new cars saying it’s the only new vehicle on the lot. I decline that offer as well as the offer to trade in the car at a loss to me and take another car. I was then referred to Nissan customer service at consumer affairs by Mike one of the managers. I spoke to a David on September 22nd 2021 and said they will call me in three days. On the 23rd I receive a call from Mia saying the same thing the dealer said. I told her I need my money back, a different car or an atty. She said to get an attorney
Mfg Campaign: 11434331
Recall Date: Sep 25, 2021
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