Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020 Altima, Maxima and Leaf vehicles. The rear window glass may not remain properly secured to the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PC752
Recall Date: Sep 22, 2020
Consumer Complaints
30 ComplaintsNissan North America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
My emergency brake comes on any time I drive after a heavy rain.. it starts to illuminate vaguely,then eventually the brake light will come on and then eventually it’ll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle
Corrective Action:
My emergency brake comes on any time I drive after a heavy rain.. it starts to illuminate vaguely,then eventually the brake light will come on and then eventually it’ll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle
Additional Notes:
My emergency brake comes on any time I drive after a heavy rain.. it starts to illuminate vaguely,then eventually the brake light will come on and then eventually it’ll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle
Mfg Campaign: 11426312
Recall Date: Jul 24, 2021
Nissan North America, Inc.
Defect Description:
PARKING BRAKE:ELECTRICAL
Potential Consequences:
My emergency brake comes on any time I drive after a heavy rain.. it starts to illuminate vaguely,then eventually the brake light will come on and then eventually it’ll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle
Corrective Action:
My emergency brake comes on any time I drive after a heavy rain.. it starts to illuminate vaguely,then eventually the brake light will come on and then eventually it’ll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle
Additional Notes:
My emergency brake comes on any time I drive after a heavy rain.. it starts to illuminate vaguely,then eventually the brake light will come on and then eventually it’ll start indicating to pull over. The first time I was in rush hour traffic on a busy highway. Was able to push down on the brake and release long enough to come off an exit before it came back on. Had to let the car sit for over 20 minutes. The second time we had heavy rain I got in the car the following day after 15 mins of driving the brake light started to illuminate and I could not get it to go off I had to pull over several time eventually sitting on the side of the ride for 20 mins again for it to go off. I could smell a burning smell when I exited the vehicle
Mfg Campaign: 11426312
Recall Date: Jul 24, 2021
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Nissan Maxima. The contact stated that while driving at 50 - 55 mph, the vehicle lost motive power, and the Automatic Emergency Braking (AEB) System, Slip indicator, and Rear Automatic Braking warning lights were illuminated. The vehicle was taken to the dealer but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that they would not authorize the dealer to perform the repair and could not replace or repurchase the vehicle. The failure mileage was 8,296.
Corrective Action:
The contact owns a 2020 Nissan Maxima. The contact stated that while driving at 50 - 55 mph, the vehicle lost motive power, and the Automatic Emergency Braking (AEB) System, Slip indicator, and Rear Automatic Braking warning lights were illuminated. The vehicle was taken to the dealer but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that they would not authorize the dealer to perform the repair and could not replace or repurchase the vehicle. The failure mileage was 8,296.
Additional Notes:
The contact owns a 2020 Nissan Maxima. The contact stated that while driving at 50 - 55 mph, the vehicle lost motive power, and the Automatic Emergency Braking (AEB) System, Slip indicator, and Rear Automatic Braking warning lights were illuminated. The vehicle was taken to the dealer but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that they would not authorize the dealer to perform the repair and could not replace or repurchase the vehicle. The failure mileage was 8,296.
Mfg Campaign: 11421900
Recall Date: Jun 22, 2021
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WINDSHIELD CRACKS RANDOMLY WITH NO POINT OF IMPACT. FRAYS OUTWARD. SEEMS TO BE STRESS FRACTURE FROM THE FRAME. HAPPENED MULTIPLE TIMES WITH 2020 NISSANS
Corrective Action:
WINDSHIELD CRACKS RANDOMLY WITH NO POINT OF IMPACT. FRAYS OUTWARD. SEEMS TO BE STRESS FRACTURE FROM THE FRAME. HAPPENED MULTIPLE TIMES WITH 2020 NISSANS
Additional Notes:
WINDSHIELD CRACKS RANDOMLY WITH NO POINT OF IMPACT. FRAYS OUTWARD. SEEMS TO BE STRESS FRACTURE FROM THE FRAME. HAPPENED MULTIPLE TIMES WITH 2020 NISSANS
Mfg Campaign: 11383454
Recall Date: Dec 14, 2020
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKS RANDOMLY WITH NO POINT OF IMPACT. FRAYS OUTWARD. SEEMS TO BE STRESS FRACTURE FROM THE FRAME. HAPPENED MULTIPLE TIMES WITH 2020 NISSANS
Corrective Action:
WINDSHIELD CRACKS RANDOMLY WITH NO POINT OF IMPACT. FRAYS OUTWARD. SEEMS TO BE STRESS FRACTURE FROM THE FRAME. HAPPENED MULTIPLE TIMES WITH 2020 NISSANS
Additional Notes:
WINDSHIELD CRACKS RANDOMLY WITH NO POINT OF IMPACT. FRAYS OUTWARD. SEEMS TO BE STRESS FRACTURE FROM THE FRAME. HAPPENED MULTIPLE TIMES WITH 2020 NISSANS
Mfg Campaign: 11383454
Recall Date: Dec 14, 2020
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, WHEN THE INSTRUMENT PANEL BEGAN FLASHING RED AND THE VEHICLE FORCEFULLY BRAKED INDEPENDENTLY. THERE WERE NO VEHICLES NEARBY AND A CRASH WAS AVOIDED. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS DESTINATION. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH SHORE NISSAN LOCATED AT 200 SUNRISE HWY, AMITYVILLE, NY 11701, (516) 269-8338) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,200.
Corrective Action:
TL* THE CONTACT OWNS A 2020 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, WHEN THE INSTRUMENT PANEL BEGAN FLASHING RED AND THE VEHICLE FORCEFULLY BRAKED INDEPENDENTLY. THERE WERE NO VEHICLES NEARBY AND A CRASH WAS AVOIDED. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS DESTINATION. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH SHORE NISSAN LOCATED AT 200 SUNRISE HWY, AMITYVILLE, NY 11701, (516) 269-8338) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,200.
Additional Notes:
TL* THE CONTACT OWNS A 2020 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, WHEN THE INSTRUMENT PANEL BEGAN FLASHING RED AND THE VEHICLE FORCEFULLY BRAKED INDEPENDENTLY. THERE WERE NO VEHICLES NEARBY AND A CRASH WAS AVOIDED. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS DESTINATION. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH SHORE NISSAN LOCATED AT 200 SUNRISE HWY, AMITYVILLE, NY 11701, (516) 269-8338) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,200.
Mfg Campaign: 11351414
Recall Date: Aug 26, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, WHEN THE INSTRUMENT PANEL BEGAN FLASHING RED AND THE VEHICLE FORCEFULLY BRAKED INDEPENDENTLY. THERE WERE NO VEHICLES NEARBY AND A CRASH WAS AVOIDED. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS DESTINATION. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH SHORE NISSAN LOCATED AT 200 SUNRISE HWY, AMITYVILLE, NY 11701, (516) 269-8338) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,200.
Corrective Action:
TL* THE CONTACT OWNS A 2020 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, WHEN THE INSTRUMENT PANEL BEGAN FLASHING RED AND THE VEHICLE FORCEFULLY BRAKED INDEPENDENTLY. THERE WERE NO VEHICLES NEARBY AND A CRASH WAS AVOIDED. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS DESTINATION. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH SHORE NISSAN LOCATED AT 200 SUNRISE HWY, AMITYVILLE, NY 11701, (516) 269-8338) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,200.
Additional Notes:
TL* THE CONTACT OWNS A 2020 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, WHEN THE INSTRUMENT PANEL BEGAN FLASHING RED AND THE VEHICLE FORCEFULLY BRAKED INDEPENDENTLY. THERE WERE NO VEHICLES NEARBY AND A CRASH WAS AVOIDED. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS DESTINATION. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH SHORE NISSAN LOCATED AT 200 SUNRISE HWY, AMITYVILLE, NY 11701, (516) 269-8338) AND WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,200.
Mfg Campaign: 11351414
Recall Date: Aug 26, 2020
Nissan North America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
2020 NISSAN MAXIMA SR. CONSUMER WRITES IN REGARDS GAS CAP DOOR LOCK FUNCTION. *LD THE CONSUMER WAS CONCERNED THAT THE BACK UP CAMERA WOULD NEED A SYSTEM UPGRADE DO TO POOR VISIBILITY. *JS
Corrective Action:
2020 NISSAN MAXIMA SR. CONSUMER WRITES IN REGARDS GAS CAP DOOR LOCK FUNCTION. *LD THE CONSUMER WAS CONCERNED THAT THE BACK UP CAMERA WOULD NEED A SYSTEM UPGRADE DO TO POOR VISIBILITY. *JS
Additional Notes:
2020 NISSAN MAXIMA SR. CONSUMER WRITES IN REGARDS GAS CAP DOOR LOCK FUNCTION. *LD THE CONSUMER WAS CONCERNED THAT THE BACK UP CAMERA WOULD NEED A SYSTEM UPGRADE DO TO POOR VISIBILITY. *JS
Mfg Campaign: 11302001
Recall Date: Feb 4, 2020
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
2020 NISSAN MAXIMA SR. CONSUMER WRITES IN REGARDS GAS CAP DOOR LOCK FUNCTION. *LD THE CONSUMER WAS CONCERNED THAT THE BACK UP CAMERA WOULD NEED A SYSTEM UPGRADE DO TO POOR VISIBILITY. *JS
Corrective Action:
2020 NISSAN MAXIMA SR. CONSUMER WRITES IN REGARDS GAS CAP DOOR LOCK FUNCTION. *LD THE CONSUMER WAS CONCERNED THAT THE BACK UP CAMERA WOULD NEED A SYSTEM UPGRADE DO TO POOR VISIBILITY. *JS
Additional Notes:
2020 NISSAN MAXIMA SR. CONSUMER WRITES IN REGARDS GAS CAP DOOR LOCK FUNCTION. *LD THE CONSUMER WAS CONCERNED THAT THE BACK UP CAMERA WOULD NEED A SYSTEM UPGRADE DO TO POOR VISIBILITY. *JS
Mfg Campaign: 11302001
Recall Date: Feb 4, 2020
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
NISSAN IN THE 2020 MAXIMA MODELS REMOVED THE LOCKING FEATURE OF THE GAS CAP DOOR. THIS IS A SAFETY CONCERN FOR POSSIBLE VANDALISM TO THE VEHICLE A PERSONAL SAFETY CONCERN BECAUSE IS A KEYED LOCKING CAP IS INSTALLED THE INDIVIDUAL HAS TO FUMBLE THROUGH UNLOCKING THE CAP IN ORDER TO FILL THE TANK. NEITHER THE SALES PERSON OR SERVICE DEPARTMENT PERSONNEL KNEW THIS FEATURE HAD BEEN REMOVED IN THE 2020 MODEL. IT'S AVAILABLE IN THE 2019 MAXIMA MODELS. THE REMOVAL OF THIS FEATURE, EVEN THOUGH ITS STANDARD ON MOST VEHICLES SOLD IN NORTH AMERICA SHOULD HAVE BEEN DISCLOSED BEFORE THE VEHICLE WAS PURCHASED. FURTHER, THE FACT THAT NEITHER THE SALES PERSON AT THE DEALER, SERVICE DEPARTMENT PERSONNEL OR MANAGEMENT AT THE DEALER KNEW ABOUT THIS, SHOWS THAT NISSAN PURPOSELY WITHHELD THIS INFORMATION FROM THE CONSUMERS. HAD I KNOWN THIS FEATURE WAS NO LONGER AVAILABLE, EVEN THOUGH IT'S STILL AVAILABLE IN LESS EXPENSIVE MODELS IN THE NISSAN BRAND, I MAY HAVE OPTED TO PURCHASE A DIFFERENT VEHICLE. NISSAN MARKETS IT PRODUCTS AS BEING OVERLY SAFE, HOW DOES THE REMOVAL OF THIS KEY FEATURE MAKE THE NISSAN AS SAFE AS NISSAN MARKET THEIR PRODUCTS? THE REMOVAL OF THIS FEATURE MAKES THE SAFETY OF THE VEHICLE AND THE PERSON FUELING THE VEHICLE QUESTIONABLE! *JS
Corrective Action:
NISSAN IN THE 2020 MAXIMA MODELS REMOVED THE LOCKING FEATURE OF THE GAS CAP DOOR. THIS IS A SAFETY CONCERN FOR POSSIBLE VANDALISM TO THE VEHICLE A PERSONAL SAFETY CONCERN BECAUSE IS A KEYED LOCKING CAP IS INSTALLED THE INDIVIDUAL HAS TO FUMBLE THROUGH UNLOCKING THE CAP IN ORDER TO FILL THE TANK. NEITHER THE SALES PERSON OR SERVICE DEPARTMENT PERSONNEL KNEW THIS FEATURE HAD BEEN REMOVED IN THE 2020 MODEL. IT'S AVAILABLE IN THE 2019 MAXIMA MODELS. THE REMOVAL OF THIS FEATURE, EVEN THOUGH ITS STANDARD ON MOST VEHICLES SOLD IN NORTH AMERICA SHOULD HAVE BEEN DISCLOSED BEFORE THE VEHICLE WAS PURCHASED. FURTHER, THE FACT THAT NEITHER THE SALES PERSON AT THE DEALER, SERVICE DEPARTMENT PERSONNEL OR MANAGEMENT AT THE DEALER KNEW ABOUT THIS, SHOWS THAT NISSAN PURPOSELY WITHHELD THIS INFORMATION FROM THE CONSUMERS. HAD I KNOWN THIS FEATURE WAS NO LONGER AVAILABLE, EVEN THOUGH IT'S STILL AVAILABLE IN LESS EXPENSIVE MODELS IN THE NISSAN BRAND, I MAY HAVE OPTED TO PURCHASE A DIFFERENT VEHICLE. NISSAN MARKETS IT PRODUCTS AS BEING OVERLY SAFE, HOW DOES THE REMOVAL OF THIS KEY FEATURE MAKE THE NISSAN AS SAFE AS NISSAN MARKET THEIR PRODUCTS? THE REMOVAL OF THIS FEATURE MAKES THE SAFETY OF THE VEHICLE AND THE PERSON FUELING THE VEHICLE QUESTIONABLE! *JS
Additional Notes:
NISSAN IN THE 2020 MAXIMA MODELS REMOVED THE LOCKING FEATURE OF THE GAS CAP DOOR. THIS IS A SAFETY CONCERN FOR POSSIBLE VANDALISM TO THE VEHICLE A PERSONAL SAFETY CONCERN BECAUSE IS A KEYED LOCKING CAP IS INSTALLED THE INDIVIDUAL HAS TO FUMBLE THROUGH UNLOCKING THE CAP IN ORDER TO FILL THE TANK. NEITHER THE SALES PERSON OR SERVICE DEPARTMENT PERSONNEL KNEW THIS FEATURE HAD BEEN REMOVED IN THE 2020 MODEL. IT'S AVAILABLE IN THE 2019 MAXIMA MODELS. THE REMOVAL OF THIS FEATURE, EVEN THOUGH ITS STANDARD ON MOST VEHICLES SOLD IN NORTH AMERICA SHOULD HAVE BEEN DISCLOSED BEFORE THE VEHICLE WAS PURCHASED. FURTHER, THE FACT THAT NEITHER THE SALES PERSON AT THE DEALER, SERVICE DEPARTMENT PERSONNEL OR MANAGEMENT AT THE DEALER KNEW ABOUT THIS, SHOWS THAT NISSAN PURPOSELY WITHHELD THIS INFORMATION FROM THE CONSUMERS. HAD I KNOWN THIS FEATURE WAS NO LONGER AVAILABLE, EVEN THOUGH IT'S STILL AVAILABLE IN LESS EXPENSIVE MODELS IN THE NISSAN BRAND, I MAY HAVE OPTED TO PURCHASE A DIFFERENT VEHICLE. NISSAN MARKETS IT PRODUCTS AS BEING OVERLY SAFE, HOW DOES THE REMOVAL OF THIS KEY FEATURE MAKE THE NISSAN AS SAFE AS NISSAN MARKET THEIR PRODUCTS? THE REMOVAL OF THIS FEATURE MAKES THE SAFETY OF THE VEHICLE AND THE PERSON FUELING THE VEHICLE QUESTIONABLE! *JS
Mfg Campaign: 11296820
Recall Date: Jan 3, 2020
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