Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
158 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Corrective Action:
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Additional Notes:
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Mfg Campaign: 11244316
Recall Date: Aug 16, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Corrective Action:
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Additional Notes:
OBSTACLE RADAR FAILURE (FRONT) - VEHICLE IN MOTION ; "CITY STREET" " DRIVING STRAIGHT " DASH WARNING ; FRONT COLLISION RADAR OBSTRUCTED. NO OBSTRUCTION NOTED BY DOT CERTIFIED INSPECTOR . INSPECTOR WITNESSED WARNING ON DASH WHILE VEHICLE IN MOTION - WARNING OCCURRED APPROXIMATELY EVERY 10 MINUTES WHILE IN MOTION ON CITY STREETS ... WARNING OCCURRED REGARDLESS TO WHETHER THERE WAS SURROUNDING TRAFFIC IN THE VICINITY .
Mfg Campaign: 11244316
Recall Date: Aug 16, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN ENTERING CERTAIN INTERSECTIONS, THERE IS ALMOST 100% PROBABILITY THAT I GET THE FOLLOWING MESSAGE: 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. IT'S HAPPENING EVERY DAY ON THE SAME SPOTS AND THE NUMBER OF THESE SPOTS IS GROWING. THIS CAUSES THE RADAR TO BE NOT WORKING FOR ABOUT 3 MINUTES. IT'S BEEN HAPPENING FOR ABOUT A YEAR OR SO. THE LAST TIME JUST LESS THEN 2 HOURS AGO.
Corrective Action:
WHEN ENTERING CERTAIN INTERSECTIONS, THERE IS ALMOST 100% PROBABILITY THAT I GET THE FOLLOWING MESSAGE: 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. IT'S HAPPENING EVERY DAY ON THE SAME SPOTS AND THE NUMBER OF THESE SPOTS IS GROWING. THIS CAUSES THE RADAR TO BE NOT WORKING FOR ABOUT 3 MINUTES. IT'S BEEN HAPPENING FOR ABOUT A YEAR OR SO. THE LAST TIME JUST LESS THEN 2 HOURS AGO.
Additional Notes:
WHEN ENTERING CERTAIN INTERSECTIONS, THERE IS ALMOST 100% PROBABILITY THAT I GET THE FOLLOWING MESSAGE: 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. IT'S HAPPENING EVERY DAY ON THE SAME SPOTS AND THE NUMBER OF THESE SPOTS IS GROWING. THIS CAUSES THE RADAR TO BE NOT WORKING FOR ABOUT 3 MINUTES. IT'S BEEN HAPPENING FOR ABOUT A YEAR OR SO. THE LAST TIME JUST LESS THEN 2 HOURS AGO.
Mfg Campaign: 11244437
Recall Date: Aug 16, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I BOUGHT MY 2018 NISSAN MURANO ON JAN 31, 2019. THE CAR WAS SUPPOSEDLY BUILT WITH ALL SAFETY FEATURES AND I FELT GOOD ABOUT IT UNTIL I STARTED GETTING THE MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION". THIS AFFECTS THE ABS AND CAN ALSO AFFECT THE CRUISE CONTROL IF BEING USED ON THE HIGHWAYS. IT'S A SERIOUS ISSUE THAT CAN INADVERTENTLY CAUSE ACCIDENTS. THIS IS A KNOWN AND WELL ADVERTISED ISSUE ON NISSAN'S WEBSITE. I SINCERELY HOPE THE COMPANY WILL CORRECT THE ISSUE WHATEVER IT TAKES TO ASSURE THE VEHICLE IS SAFE ON THE ROAD. *TR
Corrective Action:
I BOUGHT MY 2018 NISSAN MURANO ON JAN 31, 2019. THE CAR WAS SUPPOSEDLY BUILT WITH ALL SAFETY FEATURES AND I FELT GOOD ABOUT IT UNTIL I STARTED GETTING THE MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION". THIS AFFECTS THE ABS AND CAN ALSO AFFECT THE CRUISE CONTROL IF BEING USED ON THE HIGHWAYS. IT'S A SERIOUS ISSUE THAT CAN INADVERTENTLY CAUSE ACCIDENTS. THIS IS A KNOWN AND WELL ADVERTISED ISSUE ON NISSAN'S WEBSITE. I SINCERELY HOPE THE COMPANY WILL CORRECT THE ISSUE WHATEVER IT TAKES TO ASSURE THE VEHICLE IS SAFE ON THE ROAD. *TR
Additional Notes:
I BOUGHT MY 2018 NISSAN MURANO ON JAN 31, 2019. THE CAR WAS SUPPOSEDLY BUILT WITH ALL SAFETY FEATURES AND I FELT GOOD ABOUT IT UNTIL I STARTED GETTING THE MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION". THIS AFFECTS THE ABS AND CAN ALSO AFFECT THE CRUISE CONTROL IF BEING USED ON THE HIGHWAYS. IT'S A SERIOUS ISSUE THAT CAN INADVERTENTLY CAUSE ACCIDENTS. THIS IS A KNOWN AND WELL ADVERTISED ISSUE ON NISSAN'S WEBSITE. I SINCERELY HOPE THE COMPANY WILL CORRECT THE ISSUE WHATEVER IT TAKES TO ASSURE THE VEHICLE IS SAFE ON THE ROAD. *TR
Mfg Campaign: 11242268
Recall Date: Aug 7, 2019
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE DRIVER & FRONT PASSENGER SEAT BELTS ARE LOCATED BEHIND THE SEATS OFF THE FLOOR OF THE REAR PASSENGER SEATS, SO WHEN ANYONE IS SITTING BEHIND THE DRIVER OR PASSENGER THE FEET OF THE REAR PASSENGERS CAN BE PLACED ON THE SEAT BELTS CAUSING THE FRONT PASSENGERS TO BE RESTRAINED.
Corrective Action:
THE DRIVER & FRONT PASSENGER SEAT BELTS ARE LOCATED BEHIND THE SEATS OFF THE FLOOR OF THE REAR PASSENGER SEATS, SO WHEN ANYONE IS SITTING BEHIND THE DRIVER OR PASSENGER THE FEET OF THE REAR PASSENGERS CAN BE PLACED ON THE SEAT BELTS CAUSING THE FRONT PASSENGERS TO BE RESTRAINED.
Additional Notes:
THE DRIVER & FRONT PASSENGER SEAT BELTS ARE LOCATED BEHIND THE SEATS OFF THE FLOOR OF THE REAR PASSENGER SEATS, SO WHEN ANYONE IS SITTING BEHIND THE DRIVER OR PASSENGER THE FEET OF THE REAR PASSENGERS CAN BE PLACED ON THE SEAT BELTS CAUSING THE FRONT PASSENGERS TO BE RESTRAINED.
Mfg Campaign: 11235232
Recall Date: Jul 27, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Corrective Action:
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Additional Notes:
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Mfg Campaign: 11231845
Recall Date: Jul 15, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Corrective Action:
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Additional Notes:
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Mfg Campaign: 11231845
Recall Date: Jul 15, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CENSOR IS DEFECTIVE ON MY VEHICLE. THE CENSOR HAS BEEN REPLACED TWICE.I PURCHASED THIS VEHICLE NEW AND NOW I FEEL VERY UNSAFE DRIVING IT BECAUSE THE CENSOR DEFECTIVENESS CAN CAUSE THE VEHICLE TO STOP IN TRAFFIC.
Corrective Action:
THE CENSOR IS DEFECTIVE ON MY VEHICLE. THE CENSOR HAS BEEN REPLACED TWICE.I PURCHASED THIS VEHICLE NEW AND NOW I FEEL VERY UNSAFE DRIVING IT BECAUSE THE CENSOR DEFECTIVENESS CAN CAUSE THE VEHICLE TO STOP IN TRAFFIC.
Additional Notes:
THE CENSOR IS DEFECTIVE ON MY VEHICLE. THE CENSOR HAS BEEN REPLACED TWICE.I PURCHASED THIS VEHICLE NEW AND NOW I FEEL VERY UNSAFE DRIVING IT BECAUSE THE CENSOR DEFECTIVENESS CAN CAUSE THE VEHICLE TO STOP IN TRAFFIC.
Mfg Campaign: 11228737
Recall Date: Jul 1, 2019
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING THE AUTOMATIC STOP SYSTEM FAILS, A WARNING FLASHES ON THE DASHBOARD TO INDICATE THE PROBLEM: 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.'
Corrective Action:
WHILE DRIVING THE AUTOMATIC STOP SYSTEM FAILS, A WARNING FLASHES ON THE DASHBOARD TO INDICATE THE PROBLEM: 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.'
Additional Notes:
WHILE DRIVING THE AUTOMATIC STOP SYSTEM FAILS, A WARNING FLASHES ON THE DASHBOARD TO INDICATE THE PROBLEM: 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.'
Mfg Campaign: 11223102
Recall Date: Jun 28, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING AROUND 50 MILES AN HOUR, HEARD A SMALL POP SOUND THEN MY SUNROOF EXPLODED. GLASS RAINED DOWN ON ME CAUSING ME TO SWERVE AND ALMOST WRECK. I WAS ON THE HIGHWAY AT THE TIME WITH NO VEHICLE IN FRONT OF ME.
Corrective Action:
I WAS DRIVING AROUND 50 MILES AN HOUR, HEARD A SMALL POP SOUND THEN MY SUNROOF EXPLODED. GLASS RAINED DOWN ON ME CAUSING ME TO SWERVE AND ALMOST WRECK. I WAS ON THE HIGHWAY AT THE TIME WITH NO VEHICLE IN FRONT OF ME.
Additional Notes:
I WAS DRIVING AROUND 50 MILES AN HOUR, HEARD A SMALL POP SOUND THEN MY SUNROOF EXPLODED. GLASS RAINED DOWN ON ME CAUSING ME TO SWERVE AND ALMOST WRECK. I WAS ON THE HIGHWAY AT THE TIME WITH NO VEHICLE IN FRONT OF ME.
Mfg Campaign: 11218626
Recall Date: Jun 8, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
JUNE 7 2019 MURANO PLATINUM 21,470 MILES DRIVING @VARIOUS SPEEDS, IN ANY WEATHER, A WARNING LIGHT COMES ON THAT READS "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE CHECKED THE SENSOR AND NOTHING IS OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MINUTES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A HAZARDOUS SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING ANY NORMAL DRIVING ON STREET, HIGHWAYS, BYWAYS, OR STANDING STILL. - INVERNESS, FL, USA
Corrective Action:
JUNE 7 2019 MURANO PLATINUM 21,470 MILES DRIVING @VARIOUS SPEEDS, IN ANY WEATHER, A WARNING LIGHT COMES ON THAT READS "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE CHECKED THE SENSOR AND NOTHING IS OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MINUTES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A HAZARDOUS SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING ANY NORMAL DRIVING ON STREET, HIGHWAYS, BYWAYS, OR STANDING STILL. - INVERNESS, FL, USA
Additional Notes:
JUNE 7 2019 MURANO PLATINUM 21,470 MILES DRIVING @VARIOUS SPEEDS, IN ANY WEATHER, A WARNING LIGHT COMES ON THAT READS "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE CHECKED THE SENSOR AND NOTHING IS OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MINUTES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A HAZARDOUS SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING ANY NORMAL DRIVING ON STREET, HIGHWAYS, BYWAYS, OR STANDING STILL. - INVERNESS, FL, USA
Mfg Campaign: 11218427
Recall Date: Jun 7, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ALONG APPROXIMATELY 5 MPH ALONG A CITY STREET APPROACHING A TRAFFIC LIGHT READY TO STOP, I HEARD THIS REALLY LOUD NOISE SOUNDING LIKE A GUNSHOT OR SIMILAR LOUD NOISE. THE SUNROOF WAS CLOSED, HOWEVER, IT EXPLODED THE FRONT SLIDING GLASS OF THE SUNROOF, AND I WAS VERY SURPRISED. AT FIRST I HAD NO IDEA WHAT H AD TAKEN PLACE, I THEN HEARD LOUD AIR NOISES COMING IN THE CAR. I CHECKED TO MAKE SURE ALL THE DOORS AND WINDOWS WERE CLOSED TIGHTLY. I DECIDED TO STROP AND CHECK THE OUTSIDE OF THE VEHICLE, AND NOTICED THE LARGE HOLE IN THE SUNROOF. I HAD DRIVE HOME ABOUT 35 MILES WITH THE BROKEN GLASS SLIDING AROUND IN THE SHADE BETWEEN THE SUNROOF AND THE CAR. I HAD NO IDEA HOW THIS COULD HAVE HAPPENED. THE NEXT DAY I TOOK IT TO THE BODY SHOP, AND THEY STATED THAT I SHOULDN'T BE DRIVING IT LIKE THIS BECAUSE IT WOULD BE VERY DANGEROUS IF THE BROKEN GLASS WOULD SUDDENLY BREAK THROUGH THE SHADE, AND THE GLASS WOULD FALL DIRECTLY INTO THE AUTO AND ON ME AND THE PASSENGER. I DON'T HAVE ANY PICTURES AT THIS TIME,,HOWEVER THE BODY SHOP HAS.
Corrective Action:
WHILE DRIVING ALONG APPROXIMATELY 5 MPH ALONG A CITY STREET APPROACHING A TRAFFIC LIGHT READY TO STOP, I HEARD THIS REALLY LOUD NOISE SOUNDING LIKE A GUNSHOT OR SIMILAR LOUD NOISE. THE SUNROOF WAS CLOSED, HOWEVER, IT EXPLODED THE FRONT SLIDING GLASS OF THE SUNROOF, AND I WAS VERY SURPRISED. AT FIRST I HAD NO IDEA WHAT H AD TAKEN PLACE, I THEN HEARD LOUD AIR NOISES COMING IN THE CAR. I CHECKED TO MAKE SURE ALL THE DOORS AND WINDOWS WERE CLOSED TIGHTLY. I DECIDED TO STROP AND CHECK THE OUTSIDE OF THE VEHICLE, AND NOTICED THE LARGE HOLE IN THE SUNROOF. I HAD DRIVE HOME ABOUT 35 MILES WITH THE BROKEN GLASS SLIDING AROUND IN THE SHADE BETWEEN THE SUNROOF AND THE CAR. I HAD NO IDEA HOW THIS COULD HAVE HAPPENED. THE NEXT DAY I TOOK IT TO THE BODY SHOP, AND THEY STATED THAT I SHOULDN'T BE DRIVING IT LIKE THIS BECAUSE IT WOULD BE VERY DANGEROUS IF THE BROKEN GLASS WOULD SUDDENLY BREAK THROUGH THE SHADE, AND THE GLASS WOULD FALL DIRECTLY INTO THE AUTO AND ON ME AND THE PASSENGER. I DON'T HAVE ANY PICTURES AT THIS TIME,,HOWEVER THE BODY SHOP HAS.
Additional Notes:
WHILE DRIVING ALONG APPROXIMATELY 5 MPH ALONG A CITY STREET APPROACHING A TRAFFIC LIGHT READY TO STOP, I HEARD THIS REALLY LOUD NOISE SOUNDING LIKE A GUNSHOT OR SIMILAR LOUD NOISE. THE SUNROOF WAS CLOSED, HOWEVER, IT EXPLODED THE FRONT SLIDING GLASS OF THE SUNROOF, AND I WAS VERY SURPRISED. AT FIRST I HAD NO IDEA WHAT H AD TAKEN PLACE, I THEN HEARD LOUD AIR NOISES COMING IN THE CAR. I CHECKED TO MAKE SURE ALL THE DOORS AND WINDOWS WERE CLOSED TIGHTLY. I DECIDED TO STROP AND CHECK THE OUTSIDE OF THE VEHICLE, AND NOTICED THE LARGE HOLE IN THE SUNROOF. I HAD DRIVE HOME ABOUT 35 MILES WITH THE BROKEN GLASS SLIDING AROUND IN THE SHADE BETWEEN THE SUNROOF AND THE CAR. I HAD NO IDEA HOW THIS COULD HAVE HAPPENED. THE NEXT DAY I TOOK IT TO THE BODY SHOP, AND THEY STATED THAT I SHOULDN'T BE DRIVING IT LIKE THIS BECAUSE IT WOULD BE VERY DANGEROUS IF THE BROKEN GLASS WOULD SUDDENLY BREAK THROUGH THE SHADE, AND THE GLASS WOULD FALL DIRECTLY INTO THE AUTO AND ON ME AND THE PASSENGER. I DON'T HAVE ANY PICTURES AT THIS TIME,,HOWEVER THE BODY SHOP HAS.
Mfg Campaign: 11217507
Recall Date: Jun 3, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
CRUISE CONTROL IS INOPERABLE AND AUTOMATIC EMERGENCY BRAKING SYSTEM (AEB) IS DEACTIVATED. WARNING COMES ON STATING 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' NISSAN SERVICE DEPARTMENT INDICATED ON WARRANTY SERVICE INVOICE THAT PROBLEM IS RELATED TO SENSOR UNIT AND NOTED "REPLACE ADAS".
Corrective Action:
CRUISE CONTROL IS INOPERABLE AND AUTOMATIC EMERGENCY BRAKING SYSTEM (AEB) IS DEACTIVATED. WARNING COMES ON STATING 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' NISSAN SERVICE DEPARTMENT INDICATED ON WARRANTY SERVICE INVOICE THAT PROBLEM IS RELATED TO SENSOR UNIT AND NOTED "REPLACE ADAS".
Additional Notes:
CRUISE CONTROL IS INOPERABLE AND AUTOMATIC EMERGENCY BRAKING SYSTEM (AEB) IS DEACTIVATED. WARNING COMES ON STATING 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' NISSAN SERVICE DEPARTMENT INDICATED ON WARRANTY SERVICE INVOICE THAT PROBLEM IS RELATED TO SENSOR UNIT AND NOTED "REPLACE ADAS".
Mfg Campaign: 11207696
Recall Date: May 15, 2019
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Corrective Action:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Additional Notes:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Mfg Campaign: 11206226
Recall Date: May 8, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Corrective Action:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Additional Notes:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Mfg Campaign: 11206226
Recall Date: May 8, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Corrective Action:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Additional Notes:
I WAS DRIVING IN THE FAST LANE ON THE FREEWAY, AND FOR NO APPARENT REASON, THE CAR SHUT DOWN, THEN IMMEDIATELY STARTED UP AGAIN. I WAS FEARFUL THAT I WAS GOING TO GET HIT FROM BEHIND, SO IMMEDIATELY WENT TO THE SLOW LANE. I DROVE THE CAR TO AND FROM MY DESTINATION WITH NO FURTHER INCIDENT, BUT FEAR IT MIGHT HAPPEN AGAIN.
Mfg Campaign: 11206226
Recall Date: May 8, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF EXPLODED. DRIVING ON THE HIGHWAY AND THE SUNROOF SUDDENLY SHATTERED AND GLASS SHOWERED THE INTERIOR OF THE VEHICLE. THIS WAS NOT CAUSED BY IMPACT WITH AN OBJECT. THERE WERE NO OVERPASSES, NEARBY TREES, OPEN TRUCKS, OR OTHER LIKELY SOURCES OF DEBRIS. THE ROAD AND WEATHER CONDITIONS WERE EXCELLENT (SUNNY, HIGH 70S). THIS DEFECT PRESENTED A SIGNIFICANT SAFETY ISSUE.
Corrective Action:
SUNROOF EXPLODED. DRIVING ON THE HIGHWAY AND THE SUNROOF SUDDENLY SHATTERED AND GLASS SHOWERED THE INTERIOR OF THE VEHICLE. THIS WAS NOT CAUSED BY IMPACT WITH AN OBJECT. THERE WERE NO OVERPASSES, NEARBY TREES, OPEN TRUCKS, OR OTHER LIKELY SOURCES OF DEBRIS. THE ROAD AND WEATHER CONDITIONS WERE EXCELLENT (SUNNY, HIGH 70S). THIS DEFECT PRESENTED A SIGNIFICANT SAFETY ISSUE.
Additional Notes:
SUNROOF EXPLODED. DRIVING ON THE HIGHWAY AND THE SUNROOF SUDDENLY SHATTERED AND GLASS SHOWERED THE INTERIOR OF THE VEHICLE. THIS WAS NOT CAUSED BY IMPACT WITH AN OBJECT. THERE WERE NO OVERPASSES, NEARBY TREES, OPEN TRUCKS, OR OTHER LIKELY SOURCES OF DEBRIS. THE ROAD AND WEATHER CONDITIONS WERE EXCELLENT (SUNNY, HIGH 70S). THIS DEFECT PRESENTED A SIGNIFICANT SAFETY ISSUE.
Mfg Campaign: 11197121
Recall Date: Apr 18, 2019
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I CALLED NISSAN TODAY TO REGISTER MY COMPLAINT. THEY HAVE NOT GOTTEN BACK TO ME YET. THEY REQUESTED MY VIN AND PROOF OF OWNERSHIP, AND TOOK MY COMPLAINT, AND WILL HAVE SOMEONE CALL ME. THEY ASKED ME IF I HAD TAKEN THE CAR TO A MECHANIC. I HAVE NOT, AS THE HEADLIGHTS ARE FUNCTIONING MECHANICALLY CORRECTLY (NOT DIM, NO BULBS OUT, ETC.) HOWEVER, THERE IS A SERIOUS DESIGN FLAW THAT DECREASES VISIBILITY AND MAKES DRIVING AT NIGHT DANGEROUS. THE LOW BEAM HEADLIGHTS ONLY SHINE ABOUT 30 FEET AHEAD OF THE VEHICLE. THERE IS A SHARP DELINEATED BLACK SHADOW AFTER THAT (NO DIFFUSE LIGHT). IF YOU ARE ON A FLAT GRADE, THE PROBLEM IS NOT AS NOTICEABLE. HOWEVER, AS YOU GO UP A HILL OR EVEN A SMALL GRADE, OR DOWN A HILL, OR MAKE A CORNER, THE LOW BEAMS SHINE BRIGHTLY FOR 30 FEET IN FRONT OF THE CAR, AND THEN THERE IS AN AREA OF TOTAL BLACKNESS IN FRONT OF THAT. IT'S NOT THE KIND OF LIGHT THAT SLOWLY DIFFUSES, AND THEN GETS DARK, IT IS A SHARP CUT-OFF, OF TOTAL LACK OF VISIBILITY. IF YOU'RE TRAVELING EVEN 30 MILES AN HOUR, THAT IS NOT ENOUGH VISUAL DISTANCE TO BE DRIVING SAFELY. I HAVE ALSO CALLED A NISSAN SERVICE CENTER AND THEY SAID THAT THEY "HAD HEARD OF THE PROBLEM", AND I COULD TRY ADJUSTING MY HEADLIGHTS IN AN UPWARD DIRECTION. SO MY HUSBAND TURNED THEM UP ABOUT 4-6 INCHES (WE WERE SHINING THE HEADLIGHTS ON THE SIDING ON OUR HOUSE, FOR A REFERENCE LINE). THIS CAUSED THE DISTANCE THAT THE HEADLIGHTS WOULD SHINE TO BECOME AROUND 50 FEET. STILL NOT ACCEPTABLE FOR DRIVING SAFELY. THIS IS DANGEROUS, AND I HOPE THERE IS A FIX FOR THIS PROBLEM. MY GUESS IS THAT I WILL PROBABLY BE SENT TO A NISSAN DEALER, WHO WILL SAY THERE IS NOTHING WRONG, AND THEN MY NEXT GUESS IS NISSAN WILL SAY SINCE THERE IS NO PROBLEM TO FIX, THAT THE EQUIPMENT IF FINE, AND THEY WON'T DO ANYTHING. I'M PROBABLY GOING TO HAVE TO SELL THIS CAR AT A LOSS. I'M VERY UPSET WITH THIS SITUATION.
Corrective Action:
I CALLED NISSAN TODAY TO REGISTER MY COMPLAINT. THEY HAVE NOT GOTTEN BACK TO ME YET. THEY REQUESTED MY VIN AND PROOF OF OWNERSHIP, AND TOOK MY COMPLAINT, AND WILL HAVE SOMEONE CALL ME. THEY ASKED ME IF I HAD TAKEN THE CAR TO A MECHANIC. I HAVE NOT, AS THE HEADLIGHTS ARE FUNCTIONING MECHANICALLY CORRECTLY (NOT DIM, NO BULBS OUT, ETC.) HOWEVER, THERE IS A SERIOUS DESIGN FLAW THAT DECREASES VISIBILITY AND MAKES DRIVING AT NIGHT DANGEROUS. THE LOW BEAM HEADLIGHTS ONLY SHINE ABOUT 30 FEET AHEAD OF THE VEHICLE. THERE IS A SHARP DELINEATED BLACK SHADOW AFTER THAT (NO DIFFUSE LIGHT). IF YOU ARE ON A FLAT GRADE, THE PROBLEM IS NOT AS NOTICEABLE. HOWEVER, AS YOU GO UP A HILL OR EVEN A SMALL GRADE, OR DOWN A HILL, OR MAKE A CORNER, THE LOW BEAMS SHINE BRIGHTLY FOR 30 FEET IN FRONT OF THE CAR, AND THEN THERE IS AN AREA OF TOTAL BLACKNESS IN FRONT OF THAT. IT'S NOT THE KIND OF LIGHT THAT SLOWLY DIFFUSES, AND THEN GETS DARK, IT IS A SHARP CUT-OFF, OF TOTAL LACK OF VISIBILITY. IF YOU'RE TRAVELING EVEN 30 MILES AN HOUR, THAT IS NOT ENOUGH VISUAL DISTANCE TO BE DRIVING SAFELY. I HAVE ALSO CALLED A NISSAN SERVICE CENTER AND THEY SAID THAT THEY "HAD HEARD OF THE PROBLEM", AND I COULD TRY ADJUSTING MY HEADLIGHTS IN AN UPWARD DIRECTION. SO MY HUSBAND TURNED THEM UP ABOUT 4-6 INCHES (WE WERE SHINING THE HEADLIGHTS ON THE SIDING ON OUR HOUSE, FOR A REFERENCE LINE). THIS CAUSED THE DISTANCE THAT THE HEADLIGHTS WOULD SHINE TO BECOME AROUND 50 FEET. STILL NOT ACCEPTABLE FOR DRIVING SAFELY. THIS IS DANGEROUS, AND I HOPE THERE IS A FIX FOR THIS PROBLEM. MY GUESS IS THAT I WILL PROBABLY BE SENT TO A NISSAN DEALER, WHO WILL SAY THERE IS NOTHING WRONG, AND THEN MY NEXT GUESS IS NISSAN WILL SAY SINCE THERE IS NO PROBLEM TO FIX, THAT THE EQUIPMENT IF FINE, AND THEY WON'T DO ANYTHING. I'M PROBABLY GOING TO HAVE TO SELL THIS CAR AT A LOSS. I'M VERY UPSET WITH THIS SITUATION.
Additional Notes:
I CALLED NISSAN TODAY TO REGISTER MY COMPLAINT. THEY HAVE NOT GOTTEN BACK TO ME YET. THEY REQUESTED MY VIN AND PROOF OF OWNERSHIP, AND TOOK MY COMPLAINT, AND WILL HAVE SOMEONE CALL ME. THEY ASKED ME IF I HAD TAKEN THE CAR TO A MECHANIC. I HAVE NOT, AS THE HEADLIGHTS ARE FUNCTIONING MECHANICALLY CORRECTLY (NOT DIM, NO BULBS OUT, ETC.) HOWEVER, THERE IS A SERIOUS DESIGN FLAW THAT DECREASES VISIBILITY AND MAKES DRIVING AT NIGHT DANGEROUS. THE LOW BEAM HEADLIGHTS ONLY SHINE ABOUT 30 FEET AHEAD OF THE VEHICLE. THERE IS A SHARP DELINEATED BLACK SHADOW AFTER THAT (NO DIFFUSE LIGHT). IF YOU ARE ON A FLAT GRADE, THE PROBLEM IS NOT AS NOTICEABLE. HOWEVER, AS YOU GO UP A HILL OR EVEN A SMALL GRADE, OR DOWN A HILL, OR MAKE A CORNER, THE LOW BEAMS SHINE BRIGHTLY FOR 30 FEET IN FRONT OF THE CAR, AND THEN THERE IS AN AREA OF TOTAL BLACKNESS IN FRONT OF THAT. IT'S NOT THE KIND OF LIGHT THAT SLOWLY DIFFUSES, AND THEN GETS DARK, IT IS A SHARP CUT-OFF, OF TOTAL LACK OF VISIBILITY. IF YOU'RE TRAVELING EVEN 30 MILES AN HOUR, THAT IS NOT ENOUGH VISUAL DISTANCE TO BE DRIVING SAFELY. I HAVE ALSO CALLED A NISSAN SERVICE CENTER AND THEY SAID THAT THEY "HAD HEARD OF THE PROBLEM", AND I COULD TRY ADJUSTING MY HEADLIGHTS IN AN UPWARD DIRECTION. SO MY HUSBAND TURNED THEM UP ABOUT 4-6 INCHES (WE WERE SHINING THE HEADLIGHTS ON THE SIDING ON OUR HOUSE, FOR A REFERENCE LINE). THIS CAUSED THE DISTANCE THAT THE HEADLIGHTS WOULD SHINE TO BECOME AROUND 50 FEET. STILL NOT ACCEPTABLE FOR DRIVING SAFELY. THIS IS DANGEROUS, AND I HOPE THERE IS A FIX FOR THIS PROBLEM. MY GUESS IS THAT I WILL PROBABLY BE SENT TO A NISSAN DEALER, WHO WILL SAY THERE IS NOTHING WRONG, AND THEN MY NEXT GUESS IS NISSAN WILL SAY SINCE THERE IS NO PROBLEM TO FIX, THAT THE EQUIPMENT IF FINE, AND THEY WON'T DO ANYTHING. I'M PROBABLY GOING TO HAVE TO SELL THIS CAR AT A LOSS. I'M VERY UPSET WITH THIS SITUATION.
Mfg Campaign: 11192569
Recall Date: Mar 30, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING @VARIOUS SPEEDS, IN CLEAR WEATHER, A WARNING LIGHT COMES ON AND STATES "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE PULLED OVER AND CHECKED THE SENSOR AND HAVE NEVER FOUND ANYTHING OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MILES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A SAFETY SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING MOST TRIPS.
Corrective Action:
WHILE DRIVING @VARIOUS SPEEDS, IN CLEAR WEATHER, A WARNING LIGHT COMES ON AND STATES "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE PULLED OVER AND CHECKED THE SENSOR AND HAVE NEVER FOUND ANYTHING OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MILES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A SAFETY SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING MOST TRIPS.
Additional Notes:
WHILE DRIVING @VARIOUS SPEEDS, IN CLEAR WEATHER, A WARNING LIGHT COMES ON AND STATES "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I HAVE PULLED OVER AND CHECKED THE SENSOR AND HAVE NEVER FOUND ANYTHING OBSTRUCTING IT. IT WILL STAY ON FOR A FEW MILES AND THEN SHUT OFF, ONLY TO COME ON AGAIN. WHEN THIS HAPPENS, THE CRUISE CONTROL SHUTS OFF WITHOUT WARNING CREATING A SAFETY SITUATION IN TRAFFIC WITH SUDDEN DECELERATION. THIS WARNING COMES ON MULTIPLE TIMES DURING MOST TRIPS.
Mfg Campaign: 11170768
Recall Date: Jan 18, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, A WARNING INDICATOR ILLUMINATED ON THE SPEEDOMETER. SUDDENLY, THE CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO TOM NAQUIN CHEVROLET NISSAN CADILLAC (2500 W LEXINGTON AVE, ELKHART, IN 46514) WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, NISSAN HAD NOT ISSUED A RECALL. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14.
Corrective Action:
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, A WARNING INDICATOR ILLUMINATED ON THE SPEEDOMETER. SUDDENLY, THE CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO TOM NAQUIN CHEVROLET NISSAN CADILLAC (2500 W LEXINGTON AVE, ELKHART, IN 46514) WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, NISSAN HAD NOT ISSUED A RECALL. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14.
Additional Notes:
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, A WARNING INDICATOR ILLUMINATED ON THE SPEEDOMETER. SUDDENLY, THE CRUISE CONTROL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO TOM NAQUIN CHEVROLET NISSAN CADILLAC (2500 W LEXINGTON AVE, ELKHART, IN 46514) WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, NISSAN HAD NOT ISSUED A RECALL. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14.
Mfg Campaign: 11165135
Recall Date: Jan 8, 2019
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