Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 27, 2021
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PC797
Recall Date: Mar 11, 2021
Consumer Complaints
51 ComplaintsNissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I WAS DRIVING AT APPROXIMATELY 25 MPH AND MY VEHICLE SUDDENLY SLAMMED ON THE BRAKES WITHOUT WARNING. A RED WARNING SCREEN LIT UP ON MY DASH. THERE WERE NO PEDESTRIANS OR OTHER VEHICLES IN FRONT OF ME. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT HITTING ME.
Corrective Action:
I WAS DRIVING AT APPROXIMATELY 25 MPH AND MY VEHICLE SUDDENLY SLAMMED ON THE BRAKES WITHOUT WARNING. A RED WARNING SCREEN LIT UP ON MY DASH. THERE WERE NO PEDESTRIANS OR OTHER VEHICLES IN FRONT OF ME. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT HITTING ME.
Additional Notes:
I WAS DRIVING AT APPROXIMATELY 25 MPH AND MY VEHICLE SUDDENLY SLAMMED ON THE BRAKES WITHOUT WARNING. A RED WARNING SCREEN LIT UP ON MY DASH. THERE WERE NO PEDESTRIANS OR OTHER VEHICLES IN FRONT OF ME. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT HITTING ME.
Mfg Campaign: 11414868
Recall Date: May 2, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPENED WHILE BACKING OUT OF MY DRIVE WAY. AGAIN THERE WAS NOTHING IN THE WAY TO OBSTRUCT THE VEHICLE FROM BACKING OUT. NO MAINTENANCE LIGHTS OR WARNING LIGHTS SHOWED UP. WHEN I TOOK MY VEHICLE TO THE DEALERSHIP, THEY FOUND NOTHING WRONG. THE COMPUTER DIDN'T SHOW ANYTHING WAS IN NEED OF REPAIR. I TOLD THEM THERE WAS NO MAINTENANCE OR WARNING LIGHT THAT SHOWED ON ANY OF THE 3 OCCURRENCES.
Corrective Action:
I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPENED WHILE BACKING OUT OF MY DRIVE WAY. AGAIN THERE WAS NOTHING IN THE WAY TO OBSTRUCT THE VEHICLE FROM BACKING OUT. NO MAINTENANCE LIGHTS OR WARNING LIGHTS SHOWED UP. WHEN I TOOK MY VEHICLE TO THE DEALERSHIP, THEY FOUND NOTHING WRONG. THE COMPUTER DIDN'T SHOW ANYTHING WAS IN NEED OF REPAIR. I TOLD THEM THERE WAS NO MAINTENANCE OR WARNING LIGHT THAT SHOWED ON ANY OF THE 3 OCCURRENCES.
Additional Notes:
I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPENED WHILE BACKING OUT OF MY DRIVE WAY. AGAIN THERE WAS NOTHING IN THE WAY TO OBSTRUCT THE VEHICLE FROM BACKING OUT. NO MAINTENANCE LIGHTS OR WARNING LIGHTS SHOWED UP. WHEN I TOOK MY VEHICLE TO THE DEALERSHIP, THEY FOUND NOTHING WRONG. THE COMPUTER DIDN'T SHOW ANYTHING WAS IN NEED OF REPAIR. I TOLD THEM THERE WAS NO MAINTENANCE OR WARNING LIGHT THAT SHOWED ON ANY OF THE 3 OCCURRENCES.
Mfg Campaign: 11406535
Recall Date: Apr 5, 2021
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.
Corrective Action:
UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.
Additional Notes:
UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.
Mfg Campaign: 11402771
Recall Date: Mar 13, 2021
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.
Corrective Action:
UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.
Additional Notes:
UPON INITIAL STATE SAFETY INSPECTION FOR BRAND NEW CAR, NISSAN SERVICE REPORTED METAL SHAVINGS WERE FOUND IN OIL PAN AND OIL WAS SHINY. CHECK ENGINE LIGHT AND OIL LIGHT WERE NOT ON WHEN CAR WAS PRESENTED FOR INSPECTION, AND WOULD NOT GO OFF. SERVICER REPORTED THAT THE LONG BLOCK ENGINE WAS REPLACED (DID NOT OBTAIN CONSENT OR INFORM ME OF WHAT THE DEFECT WAS) AND WORK SUMMARY STATED PROBLEM WITH OIL PUMP. FOR THE WEEK I DROVE THE CAR, I COULD SOMETIMES SMELL FUNNY SMELL WHEN EXITING VEHICLE AFTER TURNING OFF THE ENGINE, BUT ATTRIBUTED IT TO NEW CAR SMELLS.
Mfg Campaign: 11402771
Recall Date: Mar 13, 2021
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Corrective Action:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Additional Notes:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Mfg Campaign: 11398975
Recall Date: Mar 3, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Corrective Action:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Additional Notes:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Mfg Campaign: 11398975
Recall Date: Mar 3, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Corrective Action:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Additional Notes:
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Mfg Campaign: 11398975
Recall Date: Mar 3, 2021
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.
Corrective Action:
I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.
Additional Notes:
I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.
Mfg Campaign: 11389690
Recall Date: Jan 24, 2021
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).
Corrective Action:
I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).
Additional Notes:
I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).
Mfg Campaign: 11372487
Recall Date: Oct 31, 2020
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE FATAL TO OUR LIVES. WE HAVE TRIED CONTACTING THE GENERAL MANAGER AND HE DOES NOT RETURN OUR CALLS. WE FINALLY DECIDED TO HIRE AND ATTORNEY. THEY ALSO BAITED AND SWITCHED THE PRICE OF THE CAR. PACKED THE INVOICE, AND TREATED US WITH DISRESPECT. ING ON THE BRAKES THERE WAS A GRINDING NOISE. THE CAR WAS IN MOTION. WE DO NOT KNOW HO10,000 BY PINW MANY MILES THE SALES MANAGER DROVE THE CAR BECAUSE A SECURE ODOM
Corrective Action:
WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE FATAL TO OUR LIVES. WE HAVE TRIED CONTACTING THE GENERAL MANAGER AND HE DOES NOT RETURN OUR CALLS. WE FINALLY DECIDED TO HIRE AND ATTORNEY. THEY ALSO BAITED AND SWITCHED THE PRICE OF THE CAR. PACKED THE INVOICE, AND TREATED US WITH DISRESPECT. ING ON THE BRAKES THERE WAS A GRINDING NOISE. THE CAR WAS IN MOTION. WE DO NOT KNOW HO10,000 BY PINW MANY MILES THE SALES MANAGER DROVE THE CAR BECAUSE A SECURE ODOM
Additional Notes:
WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE FATAL TO OUR LIVES. WE HAVE TRIED CONTACTING THE GENERAL MANAGER AND HE DOES NOT RETURN OUR CALLS. WE FINALLY DECIDED TO HIRE AND ATTORNEY. THEY ALSO BAITED AND SWITCHED THE PRICE OF THE CAR. PACKED THE INVOICE, AND TREATED US WITH DISRESPECT. ING ON THE BRAKES THERE WAS A GRINDING NOISE. THE CAR WAS IN MOTION. WE DO NOT KNOW HO10,000 BY PINW MANY MILES THE SALES MANAGER DROVE THE CAR BECAUSE A SECURE ODOM
Mfg Campaign: 11365196
Recall Date: Oct 19, 2020
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL NISSAN 550 GALLERIA BLVD, ROCK HILL, SC 29730 (803) 818-2713 STATED THAT THERE WAS NO ASSISTANCE THAT COULD BE PROVIDED REGARDING THE ISSUE. THE MANUFACTURER WAS CONTACTED DUE TO THE CONCERN. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL NISSAN 550 GALLERIA BLVD, ROCK HILL, SC 29730 (803) 818-2713 STATED THAT THERE WAS NO ASSISTANCE THAT COULD BE PROVIDED REGARDING THE ISSUE. THE MANUFACTURER WAS CONTACTED DUE TO THE CONCERN. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL NISSAN 550 GALLERIA BLVD, ROCK HILL, SC 29730 (803) 818-2713 STATED THAT THERE WAS NO ASSISTANCE THAT COULD BE PROVIDED REGARDING THE ISSUE. THE MANUFACTURER WAS CONTACTED DUE TO THE CONCERN. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300.
Mfg Campaign: 11308562
Recall Date: Feb 11, 2020
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