Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 7, 2018
Consumer Complaints
110 ComplaintsNissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR LIFT GATE DOOR JAMS AND THE MOTORIZED FUNCTION WILL NOT OPEN OR CLOSE THE DOOR. THE DOOR CANNOT BE OPENED WITH THE KEY OR THE SWITCH ON THE DASHBOARD. THE ONLY WAY TO OPERATE IT IS BY MANUAL FORCEFULLY OPENING OR CLOSING AGAINST THE LIFT ARMS. THE MECHANISM WAS REPLACED BECAUSE IT IS STILL UNDER WARRANTY. HOWEVER, IT STARTED DOING THE SAME THING AGAIN.
Corrective Action:
REAR LIFT GATE DOOR JAMS AND THE MOTORIZED FUNCTION WILL NOT OPEN OR CLOSE THE DOOR. THE DOOR CANNOT BE OPENED WITH THE KEY OR THE SWITCH ON THE DASHBOARD. THE ONLY WAY TO OPERATE IT IS BY MANUAL FORCEFULLY OPENING OR CLOSING AGAINST THE LIFT ARMS. THE MECHANISM WAS REPLACED BECAUSE IT IS STILL UNDER WARRANTY. HOWEVER, IT STARTED DOING THE SAME THING AGAIN.
Additional Notes:
REAR LIFT GATE DOOR JAMS AND THE MOTORIZED FUNCTION WILL NOT OPEN OR CLOSE THE DOOR. THE DOOR CANNOT BE OPENED WITH THE KEY OR THE SWITCH ON THE DASHBOARD. THE ONLY WAY TO OPERATE IT IS BY MANUAL FORCEFULLY OPENING OR CLOSING AGAINST THE LIFT ARMS. THE MECHANISM WAS REPLACED BECAUSE IT IS STILL UNDER WARRANTY. HOWEVER, IT STARTED DOING THE SAME THING AGAIN.
Mfg Campaign: 11207121
Recall Date: May 12, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
METAL RATTLING NOISE COMING FROM UNDER THE CAR WHEN ACCELERATING AROUND 1,500RPM-2,000 RPM. I WENT TO TWO NISSAN DEALERSHIP IN TOTAL THREE TIMES BUT THE PROBLEM WAS NOT SOLVED. THEY SAID THAT THERE WAS NOTHING THAT THEY CAN DO WHICH IS RIDICULOUS. I HEARD FROM ONE PERSON WHO WAS IN THE STORE WITH ME THAT HIS 2018 PATHFINDER WAS RECALLED FOR THE RATTLING NOISE. HIS CAR WAS AN AWD SO IT MAY BE DIFFERENT, BUT I THINK IT MAY HAVE SOMETHING IN COMMON. THE DEALER JUST CHECKED MY VIN NUMBER AND AS THERE WAS NO RECALL FOR IT THEY WOULD NOT CHECK IT ANY FURTHER. REALLY WORRIED SINCE THE NOICE IS CONTINUING FOR OVER 3 MONTHS NOW.
Corrective Action:
METAL RATTLING NOISE COMING FROM UNDER THE CAR WHEN ACCELERATING AROUND 1,500RPM-2,000 RPM. I WENT TO TWO NISSAN DEALERSHIP IN TOTAL THREE TIMES BUT THE PROBLEM WAS NOT SOLVED. THEY SAID THAT THERE WAS NOTHING THAT THEY CAN DO WHICH IS RIDICULOUS. I HEARD FROM ONE PERSON WHO WAS IN THE STORE WITH ME THAT HIS 2018 PATHFINDER WAS RECALLED FOR THE RATTLING NOISE. HIS CAR WAS AN AWD SO IT MAY BE DIFFERENT, BUT I THINK IT MAY HAVE SOMETHING IN COMMON. THE DEALER JUST CHECKED MY VIN NUMBER AND AS THERE WAS NO RECALL FOR IT THEY WOULD NOT CHECK IT ANY FURTHER. REALLY WORRIED SINCE THE NOICE IS CONTINUING FOR OVER 3 MONTHS NOW.
Additional Notes:
METAL RATTLING NOISE COMING FROM UNDER THE CAR WHEN ACCELERATING AROUND 1,500RPM-2,000 RPM. I WENT TO TWO NISSAN DEALERSHIP IN TOTAL THREE TIMES BUT THE PROBLEM WAS NOT SOLVED. THEY SAID THAT THERE WAS NOTHING THAT THEY CAN DO WHICH IS RIDICULOUS. I HEARD FROM ONE PERSON WHO WAS IN THE STORE WITH ME THAT HIS 2018 PATHFINDER WAS RECALLED FOR THE RATTLING NOISE. HIS CAR WAS AN AWD SO IT MAY BE DIFFERENT, BUT I THINK IT MAY HAVE SOMETHING IN COMMON. THE DEALER JUST CHECKED MY VIN NUMBER AND AS THERE WAS NO RECALL FOR IT THEY WOULD NOT CHECK IT ANY FURTHER. REALLY WORRIED SINCE THE NOICE IS CONTINUING FOR OVER 3 MONTHS NOW.
Mfg Campaign: 11189732
Recall Date: Mar 18, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF EXPLODED WITHOUT WARNING. THE EXPLOSION MADE AN ABNORMAL BANGING SOUND SIMILAR TO GUN FIRE. THERE WERE NO INJURIES. THE CONTACT CALLED KELLY NISSAN OF WOBURN (95 CEDAR ST, WOBURN, MA 01801, (781) 835-3500) TO INFORM THEM OF THE FAILURE, BUT AN APPOINTMENT WAS NOT SCHEDULED BECAUSE THE DEALER WAS CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF EXPLODED WITHOUT WARNING. THE EXPLOSION MADE AN ABNORMAL BANGING SOUND SIMILAR TO GUN FIRE. THERE WERE NO INJURIES. THE CONTACT CALLED KELLY NISSAN OF WOBURN (95 CEDAR ST, WOBURN, MA 01801, (781) 835-3500) TO INFORM THEM OF THE FAILURE, BUT AN APPOINTMENT WAS NOT SCHEDULED BECAUSE THE DEALER WAS CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF EXPLODED WITHOUT WARNING. THE EXPLOSION MADE AN ABNORMAL BANGING SOUND SIMILAR TO GUN FIRE. THERE WERE NO INJURIES. THE CONTACT CALLED KELLY NISSAN OF WOBURN (95 CEDAR ST, WOBURN, MA 01801, (781) 835-3500) TO INFORM THEM OF THE FAILURE, BUT AN APPOINTMENT WAS NOT SCHEDULED BECAUSE THE DEALER WAS CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 11176168
Recall Date: Feb 11, 2019
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
WE HAVE HAD OUR CAR INTO THE DEALER 9 TIMES SINCE JUNE 2018. THEY HAVE BEEN REPLACING THE CRUISE CONTROL SENSORS AND THE CAR STARTED PULLING TO THE RIGHT VERY HARD. WE HAVE WORKED THRU THE DEALER, THE CORPORATE HEADQUARTERS, CONTACTED THE BBB AUTO AND HAVE AN OPEN ACCOUNT THERE. WE GOT OUR CAR BACK YESTERDAY AND TOOK IT FOR A LONG RIDE ON HIGHWAY 95 NORTH THIS AFTERNOON AND FOR 100 MILES THE CAR KEPT PULLING TO THE RIGHT AND THEN TO THE LEFT AND CONTINUED FOR EVERY MILE. WE TURNED OFF ONTO A 3 LANE ROAD AND WERE GOING SLOWER AND IT WENT ACROSS ALL THREE LANES EACH WAY, LEFT AND RIGHT. I TOOK VIDEO WHILE MY HUSBAND DROVE. IT IS A VERY DANGEROUS SITUATION. WE WERE ENTERING THE HIGHWAY VIA A CLOVERLEAF TURN AND THE CAR ALMOST RAN INTO THE GUARDRAIL. WE CONTACTED THE DEALERSHIP AT 3:30 AND THEY TOLD US THEY WERE CLOSING SOON SO WE COULD NOT BRING THE CAR IN. THEY SAID AN EXPERT FROM NISSAN CORPORATE SAID THE CAR WORKED JUST FINE. MY HUSBAND SAYS ITS NOT TIRES, THE STEERING IS BINDING AND HE HAS ADVISED ME NOT TO DRIVE THE CAR. WE ASKED TO HAVE AN APPOINTMENT FOR MONDAY BUT THEY SAID THE MANAGER CHARLIE HAD BEEN MADE AWARE OF THE ISSUE AND WOULD TALK ON MONDAY. I EMAILED THE CORPORATE PERSON BUT IT IS SATURDAY. WE HAVE DECIDED TO FILE THIS COMPLAINT AS IT COULD BE HAPPENING ALL OVER.
Corrective Action:
WE HAVE HAD OUR CAR INTO THE DEALER 9 TIMES SINCE JUNE 2018. THEY HAVE BEEN REPLACING THE CRUISE CONTROL SENSORS AND THE CAR STARTED PULLING TO THE RIGHT VERY HARD. WE HAVE WORKED THRU THE DEALER, THE CORPORATE HEADQUARTERS, CONTACTED THE BBB AUTO AND HAVE AN OPEN ACCOUNT THERE. WE GOT OUR CAR BACK YESTERDAY AND TOOK IT FOR A LONG RIDE ON HIGHWAY 95 NORTH THIS AFTERNOON AND FOR 100 MILES THE CAR KEPT PULLING TO THE RIGHT AND THEN TO THE LEFT AND CONTINUED FOR EVERY MILE. WE TURNED OFF ONTO A 3 LANE ROAD AND WERE GOING SLOWER AND IT WENT ACROSS ALL THREE LANES EACH WAY, LEFT AND RIGHT. I TOOK VIDEO WHILE MY HUSBAND DROVE. IT IS A VERY DANGEROUS SITUATION. WE WERE ENTERING THE HIGHWAY VIA A CLOVERLEAF TURN AND THE CAR ALMOST RAN INTO THE GUARDRAIL. WE CONTACTED THE DEALERSHIP AT 3:30 AND THEY TOLD US THEY WERE CLOSING SOON SO WE COULD NOT BRING THE CAR IN. THEY SAID AN EXPERT FROM NISSAN CORPORATE SAID THE CAR WORKED JUST FINE. MY HUSBAND SAYS ITS NOT TIRES, THE STEERING IS BINDING AND HE HAS ADVISED ME NOT TO DRIVE THE CAR. WE ASKED TO HAVE AN APPOINTMENT FOR MONDAY BUT THEY SAID THE MANAGER CHARLIE HAD BEEN MADE AWARE OF THE ISSUE AND WOULD TALK ON MONDAY. I EMAILED THE CORPORATE PERSON BUT IT IS SATURDAY. WE HAVE DECIDED TO FILE THIS COMPLAINT AS IT COULD BE HAPPENING ALL OVER.
Additional Notes:
WE HAVE HAD OUR CAR INTO THE DEALER 9 TIMES SINCE JUNE 2018. THEY HAVE BEEN REPLACING THE CRUISE CONTROL SENSORS AND THE CAR STARTED PULLING TO THE RIGHT VERY HARD. WE HAVE WORKED THRU THE DEALER, THE CORPORATE HEADQUARTERS, CONTACTED THE BBB AUTO AND HAVE AN OPEN ACCOUNT THERE. WE GOT OUR CAR BACK YESTERDAY AND TOOK IT FOR A LONG RIDE ON HIGHWAY 95 NORTH THIS AFTERNOON AND FOR 100 MILES THE CAR KEPT PULLING TO THE RIGHT AND THEN TO THE LEFT AND CONTINUED FOR EVERY MILE. WE TURNED OFF ONTO A 3 LANE ROAD AND WERE GOING SLOWER AND IT WENT ACROSS ALL THREE LANES EACH WAY, LEFT AND RIGHT. I TOOK VIDEO WHILE MY HUSBAND DROVE. IT IS A VERY DANGEROUS SITUATION. WE WERE ENTERING THE HIGHWAY VIA A CLOVERLEAF TURN AND THE CAR ALMOST RAN INTO THE GUARDRAIL. WE CONTACTED THE DEALERSHIP AT 3:30 AND THEY TOLD US THEY WERE CLOSING SOON SO WE COULD NOT BRING THE CAR IN. THEY SAID AN EXPERT FROM NISSAN CORPORATE SAID THE CAR WORKED JUST FINE. MY HUSBAND SAYS ITS NOT TIRES, THE STEERING IS BINDING AND HE HAS ADVISED ME NOT TO DRIVE THE CAR. WE ASKED TO HAVE AN APPOINTMENT FOR MONDAY BUT THEY SAID THE MANAGER CHARLIE HAD BEEN MADE AWARE OF THE ISSUE AND WOULD TALK ON MONDAY. I EMAILED THE CORPORATE PERSON BUT IT IS SATURDAY. WE HAVE DECIDED TO FILE THIS COMPLAINT AS IT COULD BE HAPPENING ALL OVER.
Mfg Campaign: 11175948
Recall Date: Feb 9, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.
Corrective Action:
THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.
Additional Notes:
THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.
Mfg Campaign: 11166777
Recall Date: Jan 13, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.
Corrective Action:
THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.
Additional Notes:
THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.
Mfg Campaign: 11166777
Recall Date: Jan 13, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE LARGE DRIVER SIDE MIRROR, COMBINED WITH THE LOW SEAT CAUSES A LARGE BLIND SPOT. ANY VEHICLES OR PEDESTRIAN ON THE DRIVERS LEFT SIDE ARE DIFFICULT BE SEE. I AM UPLOADING A PICTURE OF THE VIEW I HAVE WHILE SITTING IN THE DRIVERS SEAT. IN THE PICTURE WHERE THE RED ARROW IS POINTING THERE IS ACTUALLY A STREET COMING OUT ON THE LEFT SIDE OF THE VEHICLE. AS YOU CAN SEE THE DRIVER CANNOT POSSIBLY HAVE A CLEAR VIEW OF TRAFFIC OR PEDESTRIANS COMING FROM THAT STREET ON THE LEFT SIDE.
Corrective Action:
THE LARGE DRIVER SIDE MIRROR, COMBINED WITH THE LOW SEAT CAUSES A LARGE BLIND SPOT. ANY VEHICLES OR PEDESTRIAN ON THE DRIVERS LEFT SIDE ARE DIFFICULT BE SEE. I AM UPLOADING A PICTURE OF THE VIEW I HAVE WHILE SITTING IN THE DRIVERS SEAT. IN THE PICTURE WHERE THE RED ARROW IS POINTING THERE IS ACTUALLY A STREET COMING OUT ON THE LEFT SIDE OF THE VEHICLE. AS YOU CAN SEE THE DRIVER CANNOT POSSIBLY HAVE A CLEAR VIEW OF TRAFFIC OR PEDESTRIANS COMING FROM THAT STREET ON THE LEFT SIDE.
Additional Notes:
THE LARGE DRIVER SIDE MIRROR, COMBINED WITH THE LOW SEAT CAUSES A LARGE BLIND SPOT. ANY VEHICLES OR PEDESTRIAN ON THE DRIVERS LEFT SIDE ARE DIFFICULT BE SEE. I AM UPLOADING A PICTURE OF THE VIEW I HAVE WHILE SITTING IN THE DRIVERS SEAT. IN THE PICTURE WHERE THE RED ARROW IS POINTING THERE IS ACTUALLY A STREET COMING OUT ON THE LEFT SIDE OF THE VEHICLE. AS YOU CAN SEE THE DRIVER CANNOT POSSIBLY HAVE A CLEAR VIEW OF TRAFFIC OR PEDESTRIANS COMING FROM THAT STREET ON THE LEFT SIDE.
Mfg Campaign: 11153633
Recall Date: Nov 25, 2018
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE INTELLIGENT CRUSE CONTROL SYSTEM WORK INTERMINTENTLY. WHEN THIS HAPPENS THE SAFETY BRAKING SYSTEM DOES NOT WORK .
Corrective Action:
THE INTELLIGENT CRUSE CONTROL SYSTEM WORK INTERMINTENTLY. WHEN THIS HAPPENS THE SAFETY BRAKING SYSTEM DOES NOT WORK .
Additional Notes:
THE INTELLIGENT CRUSE CONTROL SYSTEM WORK INTERMINTENTLY. WHEN THIS HAPPENS THE SAFETY BRAKING SYSTEM DOES NOT WORK .
Mfg Campaign: 11113680
Recall Date: Jul 25, 2018
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW THE ERROR CODE P34A9, INTAKE TIMING CONTROL WILL BE FIXED AND IF DAMAGE TO THE ENGINE OR OTHER PARTS OF THE VEHICLE WHILE THIS ERROR OCCURS. IF WE ARE STRANDED IN DESOLATE ND IN EXTREME TEMPERATURES, OUR LIVES WILL BE AT RISK AS EVEN IF THE 'SOS' FEATURE WERE TO BE PRESSED, THE NEAREST EMERGENCY RESPONDERS ARE HOURS AWAY. WE'VE INQUIRED WITH NISSAN ABOUT THE SAFETY OF THIS 2018 PATHFINDER.
Corrective Action:
MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW THE ERROR CODE P34A9, INTAKE TIMING CONTROL WILL BE FIXED AND IF DAMAGE TO THE ENGINE OR OTHER PARTS OF THE VEHICLE WHILE THIS ERROR OCCURS. IF WE ARE STRANDED IN DESOLATE ND IN EXTREME TEMPERATURES, OUR LIVES WILL BE AT RISK AS EVEN IF THE 'SOS' FEATURE WERE TO BE PRESSED, THE NEAREST EMERGENCY RESPONDERS ARE HOURS AWAY. WE'VE INQUIRED WITH NISSAN ABOUT THE SAFETY OF THIS 2018 PATHFINDER.
Additional Notes:
MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW THE ERROR CODE P34A9, INTAKE TIMING CONTROL WILL BE FIXED AND IF DAMAGE TO THE ENGINE OR OTHER PARTS OF THE VEHICLE WHILE THIS ERROR OCCURS. IF WE ARE STRANDED IN DESOLATE ND IN EXTREME TEMPERATURES, OUR LIVES WILL BE AT RISK AS EVEN IF THE 'SOS' FEATURE WERE TO BE PRESSED, THE NEAREST EMERGENCY RESPONDERS ARE HOURS AWAY. WE'VE INQUIRED WITH NISSAN ABOUT THE SAFETY OF THIS 2018 PATHFINDER.
Mfg Campaign: 11075120
Recall Date: Feb 26, 2018
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW THE ERROR CODE P34A9, INTAKE TIMING CONTROL WILL BE FIXED AND IF DAMAGE TO THE ENGINE OR OTHER PARTS OF THE VEHICLE WHILE THIS ERROR OCCURS. IF WE ARE STRANDED IN DESOLATE ND IN EXTREME TEMPERATURES, OUR LIVES WILL BE AT RISK AS EVEN IF THE 'SOS' FEATURE WERE TO BE PRESSED, THE NEAREST EMERGENCY RESPONDERS ARE HOURS AWAY. WE'VE INQUIRED WITH NISSAN ABOUT THE SAFETY OF THIS 2018 PATHFINDER.
Corrective Action:
MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW THE ERROR CODE P34A9, INTAKE TIMING CONTROL WILL BE FIXED AND IF DAMAGE TO THE ENGINE OR OTHER PARTS OF THE VEHICLE WHILE THIS ERROR OCCURS. IF WE ARE STRANDED IN DESOLATE ND IN EXTREME TEMPERATURES, OUR LIVES WILL BE AT RISK AS EVEN IF THE 'SOS' FEATURE WERE TO BE PRESSED, THE NEAREST EMERGENCY RESPONDERS ARE HOURS AWAY. WE'VE INQUIRED WITH NISSAN ABOUT THE SAFETY OF THIS 2018 PATHFINDER.
Additional Notes:
MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW THE ERROR CODE P34A9, INTAKE TIMING CONTROL WILL BE FIXED AND IF DAMAGE TO THE ENGINE OR OTHER PARTS OF THE VEHICLE WHILE THIS ERROR OCCURS. IF WE ARE STRANDED IN DESOLATE ND IN EXTREME TEMPERATURES, OUR LIVES WILL BE AT RISK AS EVEN IF THE 'SOS' FEATURE WERE TO BE PRESSED, THE NEAREST EMERGENCY RESPONDERS ARE HOURS AWAY. WE'VE INQUIRED WITH NISSAN ABOUT THE SAFETY OF THIS 2018 PATHFINDER.
Mfg Campaign: 11075120
Recall Date: Feb 26, 2018
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