Complaints & Recalls
Consumer Complaints
58 ComplaintsNissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Defroster does not work properly. Will allow my vehicle to warm up for 15 to 20 minutes to allow proper heating as this has been an on going issue. While driving in colder temperatures the front windshield will freeze over a on the inside of the vehicle only effecting the drivers side. There will be a distinct line up the middle of the windshield where the drivers side is frosted over and the passenger side is clear. We have taken to a local Nissan dealer where they state everything works as it should and that even the owners brand new Nissan pick up also does this. This is a major safety concern!!! We are forced to continue to drive as once you pull over you will loose all heat causing the entire windshield to freeze over. This has been happening since we purchased the vehicle Dec 2021
Corrective Action:
Defroster does not work properly. Will allow my vehicle to warm up for 15 to 20 minutes to allow proper heating as this has been an on going issue. While driving in colder temperatures the front windshield will freeze over a on the inside of the vehicle only effecting the drivers side. There will be a distinct line up the middle of the windshield where the drivers side is frosted over and the passenger side is clear. We have taken to a local Nissan dealer where they state everything works as it should and that even the owners brand new Nissan pick up also does this. This is a major safety concern!!! We are forced to continue to drive as once you pull over you will loose all heat causing the entire windshield to freeze over. This has been happening since we purchased the vehicle Dec 2021
Additional Notes:
Defroster does not work properly. Will allow my vehicle to warm up for 15 to 20 minutes to allow proper heating as this has been an on going issue. While driving in colder temperatures the front windshield will freeze over a on the inside of the vehicle only effecting the drivers side. There will be a distinct line up the middle of the windshield where the drivers side is frosted over and the passenger side is clear. We have taken to a local Nissan dealer where they state everything works as it should and that even the owners brand new Nissan pick up also does this. This is a major safety concern!!! We are forced to continue to drive as once you pull over you will loose all heat causing the entire windshield to freeze over. This has been happening since we purchased the vehicle Dec 2021
Mfg Campaign: 11498479
Recall Date: Dec 21, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
No defroster and no heat. Can't defrost or de-fog windows. Fan doesn't turn on failing to defrost windows. No heat, no air conditioning, no air movement. Powering off and on the pathfinder didn't solve it, turning on and off heat, defrost doesn't work. All fuses are OK.
Corrective Action:
No defroster and no heat. Can't defrost or de-fog windows. Fan doesn't turn on failing to defrost windows. No heat, no air conditioning, no air movement. Powering off and on the pathfinder didn't solve it, turning on and off heat, defrost doesn't work. All fuses are OK.
Additional Notes:
No defroster and no heat. Can't defrost or de-fog windows. Fan doesn't turn on failing to defrost windows. No heat, no air conditioning, no air movement. Powering off and on the pathfinder didn't solve it, turning on and off heat, defrost doesn't work. All fuses are OK.
Mfg Campaign: 11494207
Recall Date: Nov 19, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving at highway speed and heard a loud bang. Sounded like an explosion. I quickly moved to the slow lane and noticed my sunroof had exploded outward with pieces of glass on me when it shattered.
Corrective Action:
I was driving at highway speed and heard a loud bang. Sounded like an explosion. I quickly moved to the slow lane and noticed my sunroof had exploded outward with pieces of glass on me when it shattered.
Additional Notes:
I was driving at highway speed and heard a loud bang. Sounded like an explosion. I quickly moved to the slow lane and noticed my sunroof had exploded outward with pieces of glass on me when it shattered.
Mfg Campaign: 11493381
Recall Date: Nov 13, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Moisture ingression into the passenger side front lighting assembly (head light). Visable water droplets and some accumulartion . 1st indication was an errror message along with reduced visibility. 2nd indication was failue of that headlight.
Corrective Action:
Moisture ingression into the passenger side front lighting assembly (head light). Visable water droplets and some accumulartion . 1st indication was an errror message along with reduced visibility. 2nd indication was failue of that headlight.
Additional Notes:
Moisture ingression into the passenger side front lighting assembly (head light). Visable water droplets and some accumulartion . 1st indication was an errror message along with reduced visibility. 2nd indication was failue of that headlight.
Mfg Campaign: 11481785
Recall Date: Aug 29, 2022
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Moisture ingression into the passenger side front lighting assembly (head light). Visable water droplets and some accumulartion . 1st indication was an errror message along with reduced visibility. 2nd indication was failue of that headlight.
Corrective Action:
Moisture ingression into the passenger side front lighting assembly (head light). Visable water droplets and some accumulartion . 1st indication was an errror message along with reduced visibility. 2nd indication was failue of that headlight.
Additional Notes:
Moisture ingression into the passenger side front lighting assembly (head light). Visable water droplets and some accumulartion . 1st indication was an errror message along with reduced visibility. 2nd indication was failue of that headlight.
Mfg Campaign: 11481785
Recall Date: Aug 29, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine failure while driving. Abnormal engine oil consumption. Oil level dropped without warning and without any warning lights from the vehicle. The vehicle oil level as checked 1 day prior to failure.
Corrective Action:
Engine failure while driving. Abnormal engine oil consumption. Oil level dropped without warning and without any warning lights from the vehicle. The vehicle oil level as checked 1 day prior to failure.
Additional Notes:
Engine failure while driving. Abnormal engine oil consumption. Oil level dropped without warning and without any warning lights from the vehicle. The vehicle oil level as checked 1 day prior to failure.
Mfg Campaign: 11479873
Recall Date: Aug 17, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine pinging/knocking and engine hesitation / surging most obvious in second gear steady throttle around 2k rpm. Doesn't matter what gas is used. Engine hesitation and pinging/knocking is getting worse. NISSAN states its normal operation.
Corrective Action:
Engine pinging/knocking and engine hesitation / surging most obvious in second gear steady throttle around 2k rpm. Doesn't matter what gas is used. Engine hesitation and pinging/knocking is getting worse. NISSAN states its normal operation.
Additional Notes:
Engine pinging/knocking and engine hesitation / surging most obvious in second gear steady throttle around 2k rpm. Doesn't matter what gas is used. Engine hesitation and pinging/knocking is getting worse. NISSAN states its normal operation.
Mfg Campaign: 11476218
Recall Date: Jul 27, 2022
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Engine pinging/knocking and engine hesitation / surging most obvious in second gear steady throttle around 2k rpm. Doesn't matter what gas is used. Engine hesitation and pinging/knocking is getting worse. NISSAN states its normal operation.
Corrective Action:
Engine pinging/knocking and engine hesitation / surging most obvious in second gear steady throttle around 2k rpm. Doesn't matter what gas is used. Engine hesitation and pinging/knocking is getting worse. NISSAN states its normal operation.
Additional Notes:
Engine pinging/knocking and engine hesitation / surging most obvious in second gear steady throttle around 2k rpm. Doesn't matter what gas is used. Engine hesitation and pinging/knocking is getting worse. NISSAN states its normal operation.
Mfg Campaign: 11476218
Recall Date: Jul 27, 2022
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
When braking anywhere from 50 mph to 25mph rpms increase whe braking, engine and transmission still pushing vehicle until torque converter disengages at 20mph. If you need to slow down quickly it requires extra braking force until the car reaches 20mph.. if you put the car in neutral it will slow down much faster because transmission and engine aren't still pushing the truck. This hot much worse after Nissan changed the transmission program a few months ago.
Corrective Action:
When braking anywhere from 50 mph to 25mph rpms increase whe braking, engine and transmission still pushing vehicle until torque converter disengages at 20mph. If you need to slow down quickly it requires extra braking force until the car reaches 20mph.. if you put the car in neutral it will slow down much faster because transmission and engine aren't still pushing the truck. This hot much worse after Nissan changed the transmission program a few months ago.
Additional Notes:
When braking anywhere from 50 mph to 25mph rpms increase whe braking, engine and transmission still pushing vehicle until torque converter disengages at 20mph. If you need to slow down quickly it requires extra braking force until the car reaches 20mph.. if you put the car in neutral it will slow down much faster because transmission and engine aren't still pushing the truck. This hot much worse after Nissan changed the transmission program a few months ago.
Mfg Campaign: 11476228
Recall Date: Jul 27, 2022
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When braking anywhere from 50 mph to 25mph rpms increase whe braking, engine and transmission still pushing vehicle until torque converter disengages at 20mph. If you need to slow down quickly it requires extra braking force until the car reaches 20mph.. if you put the car in neutral it will slow down much faster because transmission and engine aren't still pushing the truck. This hot much worse after Nissan changed the transmission program a few months ago.
Corrective Action:
When braking anywhere from 50 mph to 25mph rpms increase whe braking, engine and transmission still pushing vehicle until torque converter disengages at 20mph. If you need to slow down quickly it requires extra braking force until the car reaches 20mph.. if you put the car in neutral it will slow down much faster because transmission and engine aren't still pushing the truck. This hot much worse after Nissan changed the transmission program a few months ago.
Additional Notes:
When braking anywhere from 50 mph to 25mph rpms increase whe braking, engine and transmission still pushing vehicle until torque converter disengages at 20mph. If you need to slow down quickly it requires extra braking force until the car reaches 20mph.. if you put the car in neutral it will slow down much faster because transmission and engine aren't still pushing the truck. This hot much worse after Nissan changed the transmission program a few months ago.
Mfg Campaign: 11476228
Recall Date: Jul 27, 2022
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Corrective Action:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Additional Notes:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Mfg Campaign: 11446132
Recall Date: Jan 4, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Corrective Action:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Additional Notes:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Mfg Campaign: 11446132
Recall Date: Jan 4, 2022
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: CAMERA SYSTEM
Potential Consequences:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Corrective Action:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Additional Notes:
We rented this vehicle from Budget for about two weeks. On two separate occasions the backup camera went blank and the rear parking sensors quit working. I stopped the vehicle and shifted from reverse to drive and back but the rear view camera and sensors did not come back on. After I shutdown and restarted the vehicle, they started working again. We turned the vehicle in on 1/3/2021 and mentioned the issue to the lot attendant.
Mfg Campaign: 11446132
Recall Date: Jan 4, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2020 NISSAN PATHFINDER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO COURTESY NISSAN (1777 N CENTRAL EXPY, RICHARDSON, TX 75080, (972) 231-2600) AND WAS INFORMED THAT THE OXYGEN SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,700.*DT
Corrective Action:
TL* THE CONTACT OWNS A 2020 NISSAN PATHFINDER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO COURTESY NISSAN (1777 N CENTRAL EXPY, RICHARDSON, TX 75080, (972) 231-2600) AND WAS INFORMED THAT THE OXYGEN SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,700.*DT
Additional Notes:
TL* THE CONTACT OWNS A 2020 NISSAN PATHFINDER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO COURTESY NISSAN (1777 N CENTRAL EXPY, RICHARDSON, TX 75080, (972) 231-2600) AND WAS INFORMED THAT THE OXYGEN SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,700.*DT
Mfg Campaign: 11402596
Recall Date: Mar 12, 2021
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING OR IDLING YOU GET A SMELL OF ANTIFREEZE INSIDE THE DRIVERS COMPARTMENT. DEALER SAID THE ONLY WAY TO FIX WAS TO GET THE HEATING AND COOLING SYSTEM ON RECIRCULATING AND NOT FRESH AIR. THIS IS CONSTANT PROBLEM NO MATTER THE TWHAT THE TEMP AT URGE ISOUTSIDE.
Corrective Action:
WHEN DRIVING OR IDLING YOU GET A SMELL OF ANTIFREEZE INSIDE THE DRIVERS COMPARTMENT. DEALER SAID THE ONLY WAY TO FIX WAS TO GET THE HEATING AND COOLING SYSTEM ON RECIRCULATING AND NOT FRESH AIR. THIS IS CONSTANT PROBLEM NO MATTER THE TWHAT THE TEMP AT URGE ISOUTSIDE.
Additional Notes:
WHEN DRIVING OR IDLING YOU GET A SMELL OF ANTIFREEZE INSIDE THE DRIVERS COMPARTMENT. DEALER SAID THE ONLY WAY TO FIX WAS TO GET THE HEATING AND COOLING SYSTEM ON RECIRCULATING AND NOT FRESH AIR. THIS IS CONSTANT PROBLEM NO MATTER THE TWHAT THE TEMP AT URGE ISOUTSIDE.
Mfg Campaign: 11385020
Recall Date: Dec 26, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PERIODICALLY THE BACK UP CAMERA SHORTS OUT AND YOU ARE NO LONGER ABLE TO USE IT.
Corrective Action:
PERIODICALLY THE BACK UP CAMERA SHORTS OUT AND YOU ARE NO LONGER ABLE TO USE IT.
Additional Notes:
PERIODICALLY THE BACK UP CAMERA SHORTS OUT AND YOU ARE NO LONGER ABLE TO USE IT.
Mfg Campaign: 11362665
Recall Date: Oct 4, 2020
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING ON AUGUST 30 APPROXIMATELY 7:45ON MY VEHICLE'S BRAKES APPLIED BY ITSELF WITHOUT ME APPLYING THE BRAKES.AT THE TIME I WAS ONLY YOU 20 MPH.I NOTIFIED NISSAN,AND I'M STILL WAITING FOR THEM TO GET BACK TO ME ABOUT THIS SAFETY ISSUE.THE VEHICLE IS ONLY 6 WEEKS OLD.MY VEHICLE IS A 2020 NISSAN PATHFINDER.I NEED HELP.THANKS.I WAS DRIVING ON A LOCAL STREET.
Corrective Action:
WHILE DRIVING ON AUGUST 30 APPROXIMATELY 7:45ON MY VEHICLE'S BRAKES APPLIED BY ITSELF WITHOUT ME APPLYING THE BRAKES.AT THE TIME I WAS ONLY YOU 20 MPH.I NOTIFIED NISSAN,AND I'M STILL WAITING FOR THEM TO GET BACK TO ME ABOUT THIS SAFETY ISSUE.THE VEHICLE IS ONLY 6 WEEKS OLD.MY VEHICLE IS A 2020 NISSAN PATHFINDER.I NEED HELP.THANKS.I WAS DRIVING ON A LOCAL STREET.
Additional Notes:
WHILE DRIVING ON AUGUST 30 APPROXIMATELY 7:45ON MY VEHICLE'S BRAKES APPLIED BY ITSELF WITHOUT ME APPLYING THE BRAKES.AT THE TIME I WAS ONLY YOU 20 MPH.I NOTIFIED NISSAN,AND I'M STILL WAITING FOR THEM TO GET BACK TO ME ABOUT THIS SAFETY ISSUE.THE VEHICLE IS ONLY 6 WEEKS OLD.MY VEHICLE IS A 2020 NISSAN PATHFINDER.I NEED HELP.THANKS.I WAS DRIVING ON A LOCAL STREET.
Mfg Campaign: 11361565
Recall Date: Sep 28, 2020
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN I WAS DRIVING IN A PARKING LOT I HEARD A VERY HIGH PITCH NOISE. I PUT MY WINDOW DOWN TO HEAR WHAT IT WAS. THE SOUND WAS VERY CONCERNING ESPECIALLY BECAUSE I HAVE LESS THAN 3K MILES ON MY CAR. I TOOK IT TO THE DEALERSHIP THEY SAID THEY WEREN'T SURE WHY IT WAS MAKING THE NOISE... (IT STOPPED ABOUT A MILE AWAY FROM THE DEALERSHIP) BUT THEY SAID MY CAR WAS LEAKING BRAKE FLUID. I WOULD OF NEVER KNOWN MY CAR WAS HAVING THESE ISSUES IF I DIDN'T HEARD THAT NOISE. I HAVEN'T HAD THE CAR EVEN FOR 3 MONTHS YET & IT ALREADY HAVING PROBLEMS. *TR
Corrective Action:
WHEN I WAS DRIVING IN A PARKING LOT I HEARD A VERY HIGH PITCH NOISE. I PUT MY WINDOW DOWN TO HEAR WHAT IT WAS. THE SOUND WAS VERY CONCERNING ESPECIALLY BECAUSE I HAVE LESS THAN 3K MILES ON MY CAR. I TOOK IT TO THE DEALERSHIP THEY SAID THEY WEREN'T SURE WHY IT WAS MAKING THE NOISE... (IT STOPPED ABOUT A MILE AWAY FROM THE DEALERSHIP) BUT THEY SAID MY CAR WAS LEAKING BRAKE FLUID. I WOULD OF NEVER KNOWN MY CAR WAS HAVING THESE ISSUES IF I DIDN'T HEARD THAT NOISE. I HAVEN'T HAD THE CAR EVEN FOR 3 MONTHS YET & IT ALREADY HAVING PROBLEMS. *TR
Additional Notes:
WHEN I WAS DRIVING IN A PARKING LOT I HEARD A VERY HIGH PITCH NOISE. I PUT MY WINDOW DOWN TO HEAR WHAT IT WAS. THE SOUND WAS VERY CONCERNING ESPECIALLY BECAUSE I HAVE LESS THAN 3K MILES ON MY CAR. I TOOK IT TO THE DEALERSHIP THEY SAID THEY WEREN'T SURE WHY IT WAS MAKING THE NOISE... (IT STOPPED ABOUT A MILE AWAY FROM THE DEALERSHIP) BUT THEY SAID MY CAR WAS LEAKING BRAKE FLUID. I WOULD OF NEVER KNOWN MY CAR WAS HAVING THESE ISSUES IF I DIDN'T HEARD THAT NOISE. I HAVEN'T HAD THE CAR EVEN FOR 3 MONTHS YET & IT ALREADY HAVING PROBLEMS. *TR
Mfg Campaign: 11327192
Recall Date: Jun 3, 2020
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