Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22C8
Recall Date: Feb 16, 2023
Consumer Complaints
88 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
--This vehicle had a serious problem with the Roof Wiring Harness that, according to the dealer, could have caused a fire. Attached is a copy of invoice 258752: Cost to repair was $1,952.06. The initial symptoms were malfunctioning map and visor vanity lights and they first appeared about March 2024 --This exact same problem was the subject of a recall for 2017 Rogues. However, for some reason, the recall did not extend to the "Sport" models. Since this was the exact same dangerous condition that resulted in a recall and repaired at no cost that was covered by the recall, the recall should be extended to the "Sport" model. I also wanted to alert you to problem that probably exits in all "Sport" model that could also endanger the owners of those vehicle. --I contacted Nissan (case #51188260) on April 24, 2024 and they denied our claim for reimbursement since the "Sport" model was not included in the recall. Clearlyly, all Nissan Rogue models should have been covered by the recall --The initial symptoms were malfunctioning map and vanity lights which appeared in March, 2024.
Corrective Action:
--This vehicle had a serious problem with the Roof Wiring Harness that, according to the dealer, could have caused a fire. Attached is a copy of invoice 258752: Cost to repair was $1,952.06. The initial symptoms were malfunctioning map and visor vanity lights and they first appeared about March 2024 --This exact same problem was the subject of a recall for 2017 Rogues. However, for some reason, the recall did not extend to the "Sport" models. Since this was the exact same dangerous condition that resulted in a recall and repaired at no cost that was covered by the recall, the recall should be extended to the "Sport" model. I also wanted to alert you to problem that probably exits in all "Sport" model that could also endanger the owners of those vehicle. --I contacted Nissan (case #51188260) on April 24, 2024 and they denied our claim for reimbursement since the "Sport" model was not included in the recall. Clearlyly, all Nissan Rogue models should have been covered by the recall --The initial symptoms were malfunctioning map and vanity lights which appeared in March, 2024.
Additional Notes:
--This vehicle had a serious problem with the Roof Wiring Harness that, according to the dealer, could have caused a fire. Attached is a copy of invoice 258752: Cost to repair was $1,952.06. The initial symptoms were malfunctioning map and visor vanity lights and they first appeared about March 2024 --This exact same problem was the subject of a recall for 2017 Rogues. However, for some reason, the recall did not extend to the "Sport" models. Since this was the exact same dangerous condition that resulted in a recall and repaired at no cost that was covered by the recall, the recall should be extended to the "Sport" model. I also wanted to alert you to problem that probably exits in all "Sport" model that could also endanger the owners of those vehicle. --I contacted Nissan (case #51188260) on April 24, 2024 and they denied our claim for reimbursement since the "Sport" model was not included in the recall. Clearlyly, all Nissan Rogue models should have been covered by the recall --The initial symptoms were malfunctioning map and vanity lights which appeared in March, 2024.
Mfg Campaign: 11596488
Recall Date: Jun 25, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11585380
Recall Date: Apr 26, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My emergency breaking system breaks on its own this has been happening since I got the car I went back to the dealership a few months later and they didn’t help me in the slightest I have been turning the breaking system off everyday for years and I shouldn’t have to do that I am paying a loan on a car that is going to kill me… I forgot to turn it off the other day and I stopped when I was going 60 MPH this is unsafe and unreasonable for Nissan to not assist me by either taking this out of the car, giving me a new car or reimbursing me. This car is going to kill me.
Corrective Action:
My emergency breaking system breaks on its own this has been happening since I got the car I went back to the dealership a few months later and they didn’t help me in the slightest I have been turning the breaking system off everyday for years and I shouldn’t have to do that I am paying a loan on a car that is going to kill me… I forgot to turn it off the other day and I stopped when I was going 60 MPH this is unsafe and unreasonable for Nissan to not assist me by either taking this out of the car, giving me a new car or reimbursing me. This car is going to kill me.
Additional Notes:
My emergency breaking system breaks on its own this has been happening since I got the car I went back to the dealership a few months later and they didn’t help me in the slightest I have been turning the breaking system off everyday for years and I shouldn’t have to do that I am paying a loan on a car that is going to kill me… I forgot to turn it off the other day and I stopped when I was going 60 MPH this is unsafe and unreasonable for Nissan to not assist me by either taking this out of the car, giving me a new car or reimbursing me. This car is going to kill me.
Mfg Campaign: 11581663
Recall Date: Apr 8, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My emergency breaking system breaks on its own this has been happening since I got the car I went back to the dealership a few months later and they didn’t help me in the slightest I have been turning the breaking system off everyday for years and I shouldn’t have to do that I am paying a loan on a car that is going to kill me… I forgot to turn it off the other day and I stopped when I was going 60 MPH this is unsafe and unreasonable for Nissan to not assist me by either taking this out of the car, giving me a new car or reimbursing me. This car is going to kill me.
Corrective Action:
My emergency breaking system breaks on its own this has been happening since I got the car I went back to the dealership a few months later and they didn’t help me in the slightest I have been turning the breaking system off everyday for years and I shouldn’t have to do that I am paying a loan on a car that is going to kill me… I forgot to turn it off the other day and I stopped when I was going 60 MPH this is unsafe and unreasonable for Nissan to not assist me by either taking this out of the car, giving me a new car or reimbursing me. This car is going to kill me.
Additional Notes:
My emergency breaking system breaks on its own this has been happening since I got the car I went back to the dealership a few months later and they didn’t help me in the slightest I have been turning the breaking system off everyday for years and I shouldn’t have to do that I am paying a loan on a car that is going to kill me… I forgot to turn it off the other day and I stopped when I was going 60 MPH this is unsafe and unreasonable for Nissan to not assist me by either taking this out of the car, giving me a new car or reimbursing me. This car is going to kill me.
Mfg Campaign: 11581663
Recall Date: Apr 8, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission would not go when the gas pedal was pressed. This happened at least 3 times since I’ve owned this vehicle. I was making a left hand turn crossing traffic and the vehicle would not go with oncoming cross traffic. This last time was a close call and my son was in the front passenger seat. Problem can not be reproduced on demand. It randomly happens and throws no codes or check engine light. The vehicle has only been inspected by the dealership and independent shop. No warning lamps, messages, or other symptoms prior to or after failure. After a few seconds of unresponsiveness the transmission will begin to work correctly again. By the time I get it to a shop nothing seems wrong with it.
Corrective Action:
The transmission would not go when the gas pedal was pressed. This happened at least 3 times since I’ve owned this vehicle. I was making a left hand turn crossing traffic and the vehicle would not go with oncoming cross traffic. This last time was a close call and my son was in the front passenger seat. Problem can not be reproduced on demand. It randomly happens and throws no codes or check engine light. The vehicle has only been inspected by the dealership and independent shop. No warning lamps, messages, or other symptoms prior to or after failure. After a few seconds of unresponsiveness the transmission will begin to work correctly again. By the time I get it to a shop nothing seems wrong with it.
Additional Notes:
The transmission would not go when the gas pedal was pressed. This happened at least 3 times since I’ve owned this vehicle. I was making a left hand turn crossing traffic and the vehicle would not go with oncoming cross traffic. This last time was a close call and my son was in the front passenger seat. Problem can not be reproduced on demand. It randomly happens and throws no codes or check engine light. The vehicle has only been inspected by the dealership and independent shop. No warning lamps, messages, or other symptoms prior to or after failure. After a few seconds of unresponsiveness the transmission will begin to work correctly again. By the time I get it to a shop nothing seems wrong with it.
Mfg Campaign: 11580552
Recall Date: Apr 1, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Corrective Action:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Additional Notes:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Mfg Campaign: 11572375
Recall Date: Feb 16, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Corrective Action:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Additional Notes:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Mfg Campaign: 11572375
Recall Date: Feb 16, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Corrective Action:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Additional Notes:
Since 2017 car has had issues with toward collision warning and cvt and inaccurate odometer information. There could be no car anround and randomly warning comes out throughout the whole drive and times randomly un safety brakes. CVT transmission constantly hesitates on highway and main roads and has gotten worst over time. I took it to the dealership months after purchasing to see what could be done. They could not find anything . I continue to take it to other places only to find out that the transmission CVT has issues or not just this vehicle but most Nissan rogues sports. Recalls about it the cvt has been reported but nothing has been done.
Mfg Campaign: 11572375
Recall Date: Feb 16, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the vehicle it acts like it’s reading the remote key, batteries have been changed in multiple occasions as well as keys have been swapped. It makes an action like for the car shutting off while driving. It constantly alerts that the key is not in the car, while the key is near the ignition button
Corrective Action:
While driving the vehicle it acts like it’s reading the remote key, batteries have been changed in multiple occasions as well as keys have been swapped. It makes an action like for the car shutting off while driving. It constantly alerts that the key is not in the car, while the key is near the ignition button
Additional Notes:
While driving the vehicle it acts like it’s reading the remote key, batteries have been changed in multiple occasions as well as keys have been swapped. It makes an action like for the car shutting off while driving. It constantly alerts that the key is not in the car, while the key is near the ignition button
Mfg Campaign: 11572055
Recall Date: Feb 15, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CVT Transmission failed. Car is only at 60,000 miles and in great shape. This costs $5,000 in repair. No warning signs, the car's tranmission no longer works.
Corrective Action:
CVT Transmission failed. Car is only at 60,000 miles and in great shape. This costs $5,000 in repair. No warning signs, the car's tranmission no longer works.
Additional Notes:
CVT Transmission failed. Car is only at 60,000 miles and in great shape. This costs $5,000 in repair. No warning signs, the car's tranmission no longer works.
Mfg Campaign: 11570536
Recall Date: Feb 7, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Corrective Action:
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Additional Notes:
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Mfg Campaign: 11569987
Recall Date: Feb 5, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Corrective Action:
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Additional Notes:
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Mfg Campaign: 11569987
Recall Date: Feb 5, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Nisan Rogue Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and the contact pulled over to the shoulder of the roadway to restart the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Corrective Action:
The contact owns a 2017 Nisan Rogue Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and the contact pulled over to the shoulder of the roadway to restart the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Additional Notes:
The contact owns a 2017 Nisan Rogue Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and the contact pulled over to the shoulder of the roadway to restart the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Mfg Campaign: 11559727
Recall Date: Dec 12, 2023
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The Air Bag Light on the instrument panel came on for no reason. I took the vehicle to the dealership. I had to pay for a reset to have been done. There were 2 or 3 codes that came up. I was told and the paperwork said that the technician resolved the problem. I went to start the vehicle and the instrument panel light was off for the air bag and I have 2 new issues. The seat belt light is on and now after 10 seconds, the passenger airbag light goes from yellow to off as someone is sitting in the seat. The only way that the seatbelt light clears off of my instrument panel is by buckling the passenger side seatbelt. The dealership said that the issue had to be called into a tech higher-up. I never have received an answer. I had the codes programmed in and taken out and the original issue still exists I don't know if all airbags are not working as my instrument panel airbag light is on and don't actually know if the passenger side is actually working or not.
Corrective Action:
The Air Bag Light on the instrument panel came on for no reason. I took the vehicle to the dealership. I had to pay for a reset to have been done. There were 2 or 3 codes that came up. I was told and the paperwork said that the technician resolved the problem. I went to start the vehicle and the instrument panel light was off for the air bag and I have 2 new issues. The seat belt light is on and now after 10 seconds, the passenger airbag light goes from yellow to off as someone is sitting in the seat. The only way that the seatbelt light clears off of my instrument panel is by buckling the passenger side seatbelt. The dealership said that the issue had to be called into a tech higher-up. I never have received an answer. I had the codes programmed in and taken out and the original issue still exists I don't know if all airbags are not working as my instrument panel airbag light is on and don't actually know if the passenger side is actually working or not.
Additional Notes:
The Air Bag Light on the instrument panel came on for no reason. I took the vehicle to the dealership. I had to pay for a reset to have been done. There were 2 or 3 codes that came up. I was told and the paperwork said that the technician resolved the problem. I went to start the vehicle and the instrument panel light was off for the air bag and I have 2 new issues. The seat belt light is on and now after 10 seconds, the passenger airbag light goes from yellow to off as someone is sitting in the seat. The only way that the seatbelt light clears off of my instrument panel is by buckling the passenger side seatbelt. The dealership said that the issue had to be called into a tech higher-up. I never have received an answer. I had the codes programmed in and taken out and the original issue still exists I don't know if all airbags are not working as my instrument panel airbag light is on and don't actually know if the passenger side is actually working or not.
Mfg Campaign: 11550292
Recall Date: Oct 16, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.
Corrective Action:
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.
Additional Notes:
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.
Mfg Campaign: 11550298
Recall Date: Oct 16, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.
Corrective Action:
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.
Additional Notes:
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.
Mfg Campaign: 11550298
Recall Date: Oct 16, 2023
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAGLIGHT ON DASH IS ON AND PASSENGER AIRBAGS HAVE BEEN OFF. THE FIRST CORRECTION TO THIS WAS WHEN I BOUGHT MY CAR 4 YEARS AGO AND LAST WEEK THE RED LIGHT CAME ON AND THE PASSENGER OFF SIGN. IT HAS BEEN FAULTY FOR A WHILE WAS WELL I HAVE HAD IT REPAIRED BY NISSAN FIRST THE 988 CIBTROLLER ASSY OCCUPANT SEN , NOW THEY WANT TO PUT A SEAT TRACK/SENDOR AND TRACK FRAME ASSEMPLYAS WELL AS AN OCC SENSOR CONTROL UNIT. I FEEL THE AIRBAG SYSTEM IN THIS CAR HAS NEVER WORKED CORRECTLY AND IS UNSAFE FOR ANY PASSENGER IN MY CAR. VIN [XXX] NISSAN 2017 ROGUE SPORT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
AIR BAGLIGHT ON DASH IS ON AND PASSENGER AIRBAGS HAVE BEEN OFF. THE FIRST CORRECTION TO THIS WAS WHEN I BOUGHT MY CAR 4 YEARS AGO AND LAST WEEK THE RED LIGHT CAME ON AND THE PASSENGER OFF SIGN. IT HAS BEEN FAULTY FOR A WHILE WAS WELL I HAVE HAD IT REPAIRED BY NISSAN FIRST THE 988 CIBTROLLER ASSY OCCUPANT SEN , NOW THEY WANT TO PUT A SEAT TRACK/SENDOR AND TRACK FRAME ASSEMPLYAS WELL AS AN OCC SENSOR CONTROL UNIT. I FEEL THE AIRBAG SYSTEM IN THIS CAR HAS NEVER WORKED CORRECTLY AND IS UNSAFE FOR ANY PASSENGER IN MY CAR. VIN [XXX] NISSAN 2017 ROGUE SPORT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
AIR BAGLIGHT ON DASH IS ON AND PASSENGER AIRBAGS HAVE BEEN OFF. THE FIRST CORRECTION TO THIS WAS WHEN I BOUGHT MY CAR 4 YEARS AGO AND LAST WEEK THE RED LIGHT CAME ON AND THE PASSENGER OFF SIGN. IT HAS BEEN FAULTY FOR A WHILE WAS WELL I HAVE HAD IT REPAIRED BY NISSAN FIRST THE 988 CIBTROLLER ASSY OCCUPANT SEN , NOW THEY WANT TO PUT A SEAT TRACK/SENDOR AND TRACK FRAME ASSEMPLYAS WELL AS AN OCC SENSOR CONTROL UNIT. I FEEL THE AIRBAG SYSTEM IN THIS CAR HAS NEVER WORKED CORRECTLY AND IS UNSAFE FOR ANY PASSENGER IN MY CAR. VIN [XXX] NISSAN 2017 ROGUE SPORT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544235
Recall Date: Sep 13, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542424
Recall Date: Sep 3, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542424
Recall Date: Sep 3, 2023
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Mr. And Mrs. [XXX] / [XXX] [XXX] 90717 [XXX] Not been inspected since left Carnac in aTorrance,Ca Hollow doors , WiFi hacking, Bluetooth to wide spread caused unwanted criminals to follow my gps and satellite INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542424
Recall Date: Sep 3, 2023
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