Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22C8
Recall Date: Feb 16, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
130 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The part that failed was the cooling fan. According to a litany of Google searches, and from a few dealerships, Nissan has known for years about faulty cooling fans and has done nothing about it. My cooling fan went out last night and sprayed coolant everywhere. Not only did the coolant become gaseous as it burned against the hot engine, this poses a huge safety issue as it can cause a vehicle to stall on the highway and become a safety hazard in the event that other vehicles ram into the stalled vehicle, and vice versa. This problem has been confirmed as an issue by the dealership that I go to and yet Nissan has refused to do anything about it. Prior to the failure, there were no warning lamps or signs, until it actually happened and then the check engine light came on. By then it was too late. This issue can cause problems if someone is driving on the highway and are none the wiser. After doing some research, there were class action lawsuits against a few 2013-2017 models of Nissan vehicles, but not for anything beyond that. Confirmed by the dealer, these issues are well known and could be fixed with a recall. Thankfully, my car was parked at the time of the incident, right before I started on a 45 minute drive back home from where I was at. I live in the Chicagoland area, where traffic tends to be high and had it happened on the highway, it could’ve caused an even bigger issue to those around me.
Corrective Action:
The part that failed was the cooling fan. According to a litany of Google searches, and from a few dealerships, Nissan has known for years about faulty cooling fans and has done nothing about it. My cooling fan went out last night and sprayed coolant everywhere. Not only did the coolant become gaseous as it burned against the hot engine, this poses a huge safety issue as it can cause a vehicle to stall on the highway and become a safety hazard in the event that other vehicles ram into the stalled vehicle, and vice versa. This problem has been confirmed as an issue by the dealership that I go to and yet Nissan has refused to do anything about it. Prior to the failure, there were no warning lamps or signs, until it actually happened and then the check engine light came on. By then it was too late. This issue can cause problems if someone is driving on the highway and are none the wiser. After doing some research, there were class action lawsuits against a few 2013-2017 models of Nissan vehicles, but not for anything beyond that. Confirmed by the dealer, these issues are well known and could be fixed with a recall. Thankfully, my car was parked at the time of the incident, right before I started on a 45 minute drive back home from where I was at. I live in the Chicagoland area, where traffic tends to be high and had it happened on the highway, it could’ve caused an even bigger issue to those around me.
Additional Notes:
The part that failed was the cooling fan. According to a litany of Google searches, and from a few dealerships, Nissan has known for years about faulty cooling fans and has done nothing about it. My cooling fan went out last night and sprayed coolant everywhere. Not only did the coolant become gaseous as it burned against the hot engine, this poses a huge safety issue as it can cause a vehicle to stall on the highway and become a safety hazard in the event that other vehicles ram into the stalled vehicle, and vice versa. This problem has been confirmed as an issue by the dealership that I go to and yet Nissan has refused to do anything about it. Prior to the failure, there were no warning lamps or signs, until it actually happened and then the check engine light came on. By then it was too late. This issue can cause problems if someone is driving on the highway and are none the wiser. After doing some research, there were class action lawsuits against a few 2013-2017 models of Nissan vehicles, but not for anything beyond that. Confirmed by the dealer, these issues are well known and could be fixed with a recall. Thankfully, my car was parked at the time of the incident, right before I started on a 45 minute drive back home from where I was at. I live in the Chicagoland area, where traffic tends to be high and had it happened on the highway, it could’ve caused an even bigger issue to those around me.
Mfg Campaign: 11617888
Recall Date: Oct 3, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Twice, while I was driving with no cars in front of me, the emergency brake was released. The first time, cars were behind me abs the second time they were not. I was driving at normal speed down a street both times. This could cause an accident or hurt someone. Approximate date is the second incident. The first incident was a couple of months before.
Corrective Action:
Twice, while I was driving with no cars in front of me, the emergency brake was released. The first time, cars were behind me abs the second time they were not. I was driving at normal speed down a street both times. This could cause an accident or hurt someone. Approximate date is the second incident. The first incident was a couple of months before.
Additional Notes:
Twice, while I was driving with no cars in front of me, the emergency brake was released. The first time, cars were behind me abs the second time they were not. I was driving at normal speed down a street both times. This could cause an accident or hurt someone. Approximate date is the second incident. The first incident was a couple of months before.
Mfg Campaign: 11609764
Recall Date: Aug 20, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606344
Recall Date: Aug 4, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606344
Recall Date: Aug 4, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The radiator cooling fan and cooling fan assembly failed. I do not have the failed fan available any longer. The cooling fan failed during a heat wave, thankfully I was at a gas station when it failed. Had I not been at a gas station, I would have been stranded in Northern Maine with my [XXX] infant, my elderly mother, and my service dog in excessive heat for hours while waiting for a tow truck. My infant could easily overheat and die in such temperatures. This is a frequent recurring issue in all Nissan Rogue Sports from years 2017 through at least 2022. Forums for Nissan Rogues are filled with complaints of the radiator cooling fan failing (some at 27k miles and often around 67k miles), many complaints occuring in the laat month. Nissan is aware of these issues, many people having the dealership repair the vehicle and others (myself included) complaining to Nissan Corporate itself. The problem has been confirmed by both dealerships and independent service centers. My component was inspected by the service center. I am unsure who else may have inspected others failed fans. There were no warning lights or messages prior to failure. Two days prior to the failure (roughly 48hrs), I had an issue were my AC suddenly stopped working unless the vehicle was in motion, thinking I needed the AC recharged, I made plans to have that done at the next oil change. I now know that this was likely my radiator fan starting to fail. I had no other symptoms of the problem prior to the fan failing completely and nearly overheating my engine. You can see video of a fan starting to fail here: [XXX] Further complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606344
Recall Date: Aug 4, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased a 2019 Nissan Rogue Sport a year ago from Carmax. It is just barely out of the powertrain warranty. The engine failed. I have taken great care of this car and gotten it oil changes, new brakes, rotated the tires. I am absolutely incensed that I need a new engine. This is unacceptable . 7/19/24 -Nissan Rogue started experiencing issue with the Air conditioner. I would drive it and it would work while driving but would stop cooling when parked at a stop light. It was experiencing these AC issues for a few days. Temperatures in Sacramento were over 100 degrees this week. 7/21/24 -I called my mechanic 9:00 am and asked if I could come in the next day for an A/C service. My assumption was that it would need to have the AC recharged. 7/21/24 approx 6:00 pm. I was driving with my two nephews [XXX] and [XXX] old). The car started to decelerate. However, after I took my foot off of the gas it would speed back up. It was very scary. I was trying to navigate my way out of traffic as I was in the middle lane and cars were on the right side of me. The eractic way that it accelerated/decelerated was dangerous and could have resulted in an accident. I was very scared and didn’t know what to do. I was able to get safely off the street and parked the car. The next morning I had the car towed to my mechanic. There were no warning lights to indicate that the car was over heating. My mechanic said that the engine had gotten very hot. There was absolutely no temperature gauges to indicate that it had experienced any issues with temperature. I assume that this may have been happening when the AC was having issues. I think my mechanic said something about a fan not working, this caused the engine to overheat which has caused a new engine to need to be replaced which is over $7000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a 2019 Nissan Rogue Sport a year ago from Carmax. It is just barely out of the powertrain warranty. The engine failed. I have taken great care of this car and gotten it oil changes, new brakes, rotated the tires. I am absolutely incensed that I need a new engine. This is unacceptable . 7/19/24 -Nissan Rogue started experiencing issue with the Air conditioner. I would drive it and it would work while driving but would stop cooling when parked at a stop light. It was experiencing these AC issues for a few days. Temperatures in Sacramento were over 100 degrees this week. 7/21/24 -I called my mechanic 9:00 am and asked if I could come in the next day for an A/C service. My assumption was that it would need to have the AC recharged. 7/21/24 approx 6:00 pm. I was driving with my two nephews [XXX] and [XXX] old). The car started to decelerate. However, after I took my foot off of the gas it would speed back up. It was very scary. I was trying to navigate my way out of traffic as I was in the middle lane and cars were on the right side of me. The eractic way that it accelerated/decelerated was dangerous and could have resulted in an accident. I was very scared and didn’t know what to do. I was able to get safely off the street and parked the car. The next morning I had the car towed to my mechanic. There were no warning lights to indicate that the car was over heating. My mechanic said that the engine had gotten very hot. There was absolutely no temperature gauges to indicate that it had experienced any issues with temperature. I assume that this may have been happening when the AC was having issues. I think my mechanic said something about a fan not working, this caused the engine to overheat which has caused a new engine to need to be replaced which is over $7000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a 2019 Nissan Rogue Sport a year ago from Carmax. It is just barely out of the powertrain warranty. The engine failed. I have taken great care of this car and gotten it oil changes, new brakes, rotated the tires. I am absolutely incensed that I need a new engine. This is unacceptable . 7/19/24 -Nissan Rogue started experiencing issue with the Air conditioner. I would drive it and it would work while driving but would stop cooling when parked at a stop light. It was experiencing these AC issues for a few days. Temperatures in Sacramento were over 100 degrees this week. 7/21/24 -I called my mechanic 9:00 am and asked if I could come in the next day for an A/C service. My assumption was that it would need to have the AC recharged. 7/21/24 approx 6:00 pm. I was driving with my two nephews [XXX] and [XXX] old). The car started to decelerate. However, after I took my foot off of the gas it would speed back up. It was very scary. I was trying to navigate my way out of traffic as I was in the middle lane and cars were on the right side of me. The eractic way that it accelerated/decelerated was dangerous and could have resulted in an accident. I was very scared and didn’t know what to do. I was able to get safely off the street and parked the car. The next morning I had the car towed to my mechanic. There were no warning lights to indicate that the car was over heating. My mechanic said that the engine had gotten very hot. There was absolutely no temperature gauges to indicate that it had experienced any issues with temperature. I assume that this may have been happening when the AC was having issues. I think my mechanic said something about a fan not working, this caused the engine to overheat which has caused a new engine to need to be replaced which is over $7000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11605017
Recall Date: Jul 29, 2024
Nissan North America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Nissan Rogue Sport. The contact stated while driving approximately 15 MPH a vibration and clanking noise was present coming from the engine compartment and the engine temperature gauge suddenly increased. After stopping the vehicle and examining underneath the hood, the contact discovered steam coming from the radiator and the cooling fan had malfunctioned. The vehicle was later towed to the local dealer who diagnosed that the cooling fan assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.
Corrective Action:
The contact owns a 2019 Nissan Rogue Sport. The contact stated while driving approximately 15 MPH a vibration and clanking noise was present coming from the engine compartment and the engine temperature gauge suddenly increased. After stopping the vehicle and examining underneath the hood, the contact discovered steam coming from the radiator and the cooling fan had malfunctioned. The vehicle was later towed to the local dealer who diagnosed that the cooling fan assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.
Additional Notes:
The contact owns a 2019 Nissan Rogue Sport. The contact stated while driving approximately 15 MPH a vibration and clanking noise was present coming from the engine compartment and the engine temperature gauge suddenly increased. After stopping the vehicle and examining underneath the hood, the contact discovered steam coming from the radiator and the cooling fan had malfunctioned. The vehicle was later towed to the local dealer who diagnosed that the cooling fan assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.
Mfg Campaign: 11592983
Recall Date: Jun 7, 2024
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11591649
Recall Date: May 30, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11591649
Recall Date: May 30, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to resolve this risky car issue. There is no indication in the dashboard and even though we have reported this problem to the dealer twice, they have done nothing. Nissan should be held accountable for not resolving this design/manufacturing issue. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11591649
Recall Date: May 30, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11582447
Recall Date: Apr 11, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
Corrective Action:
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
Additional Notes:
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
Mfg Campaign: 11570460
Recall Date: Feb 7, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
Corrective Action:
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
Additional Notes:
Driving on the highway with nothing in front of me when unexpectedly the emergency braking activated. This has happened twice since buying this vehicle new in 2019
Mfg Campaign: 11570460
Recall Date: Feb 7, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission or something connected/apart of the transmission. When driving the RMP will accelerate or drop acceleration with cruise control on or with foot on gas pedal. It is currently at the dealership being looked at. The check engine light came on when the vehicle accelerated to 4 RMP's. Last year the vehicle would not accelerate over 35 mph the dealership fixed the issue but never really stated what the issue was or why it happened.
Corrective Action:
The transmission or something connected/apart of the transmission. When driving the RMP will accelerate or drop acceleration with cruise control on or with foot on gas pedal. It is currently at the dealership being looked at. The check engine light came on when the vehicle accelerated to 4 RMP's. Last year the vehicle would not accelerate over 35 mph the dealership fixed the issue but never really stated what the issue was or why it happened.
Additional Notes:
The transmission or something connected/apart of the transmission. When driving the RMP will accelerate or drop acceleration with cruise control on or with foot on gas pedal. It is currently at the dealership being looked at. The check engine light came on when the vehicle accelerated to 4 RMP's. Last year the vehicle would not accelerate over 35 mph the dealership fixed the issue but never really stated what the issue was or why it happened.
Mfg Campaign: 11567455
Recall Date: Jan 24, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My son financed a nissan rogue sport in Aug of 2023. He was in an accident in Nov of 2023. I have not spoken to him since. He spoke with some of my family members, told them the accident was his fault and he doesn't understand what happened. He said he just lost control while driving. I'm thinking it was the key fob, he's a very tall boy and the crash could have been a result of hitting the key fob while driving. I'm hoping there is a way to find that out. The dealership we got the car from Wjk Tempe Dodge. 7975 S Autoplex Loop Tempe AZ 85284-1023. I tried calling them to get some info but got no responses. The vehicle is totaled and sits on the side of my home with a tarp over it. It has not had any type of assessments by insurance company because I am excluded from policy and registration. The police report# is [XXX]. Please help. My son's contact info is [XXX] [XXX] [XXX] He is the primary driver of the vehicle, I am the primary buyer of the vehicle. [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My son financed a nissan rogue sport in Aug of 2023. He was in an accident in Nov of 2023. I have not spoken to him since. He spoke with some of my family members, told them the accident was his fault and he doesn't understand what happened. He said he just lost control while driving. I'm thinking it was the key fob, he's a very tall boy and the crash could have been a result of hitting the key fob while driving. I'm hoping there is a way to find that out. The dealership we got the car from Wjk Tempe Dodge. 7975 S Autoplex Loop Tempe AZ 85284-1023. I tried calling them to get some info but got no responses. The vehicle is totaled and sits on the side of my home with a tarp over it. It has not had any type of assessments by insurance company because I am excluded from policy and registration. The police report# is [XXX]. Please help. My son's contact info is [XXX] [XXX] [XXX] He is the primary driver of the vehicle, I am the primary buyer of the vehicle. [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My son financed a nissan rogue sport in Aug of 2023. He was in an accident in Nov of 2023. I have not spoken to him since. He spoke with some of my family members, told them the accident was his fault and he doesn't understand what happened. He said he just lost control while driving. I'm thinking it was the key fob, he's a very tall boy and the crash could have been a result of hitting the key fob while driving. I'm hoping there is a way to find that out. The dealership we got the car from Wjk Tempe Dodge. 7975 S Autoplex Loop Tempe AZ 85284-1023. I tried calling them to get some info but got no responses. The vehicle is totaled and sits on the side of my home with a tarp over it. It has not had any type of assessments by insurance company because I am excluded from policy and registration. The police report# is [XXX]. Please help. My son's contact info is [XXX] [XXX] [XXX] He is the primary driver of the vehicle, I am the primary buyer of the vehicle. [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566681
Recall Date: Jan 20, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My son financed a nissan rogue sport in Aug of 2023. He was in an accident in Nov of 2023. I have not spoken to him since. He spoke with some of my family members, told them the accident was his fault and he doesn't understand what happened. He said he just lost control while driving. I'm thinking it was the key fob, he's a very tall boy and the crash could have been a result of hitting the key fob while driving. I'm hoping there is a way to find that out. The dealership we got the car from Wjk Tempe Dodge. 7975 S Autoplex Loop Tempe AZ 85284-1023. I tried calling them to get some info but got no responses. The vehicle is totaled and sits on the side of my home with a tarp over it. It has not had any type of assessments by insurance company because I am excluded from policy and registration. The police report# is [XXX]. Please help. My son's contact info is [XXX] [XXX] [XXX] He is the primary driver of the vehicle, I am the primary buyer of the vehicle. [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My son financed a nissan rogue sport in Aug of 2023. He was in an accident in Nov of 2023. I have not spoken to him since. He spoke with some of my family members, told them the accident was his fault and he doesn't understand what happened. He said he just lost control while driving. I'm thinking it was the key fob, he's a very tall boy and the crash could have been a result of hitting the key fob while driving. I'm hoping there is a way to find that out. The dealership we got the car from Wjk Tempe Dodge. 7975 S Autoplex Loop Tempe AZ 85284-1023. I tried calling them to get some info but got no responses. The vehicle is totaled and sits on the side of my home with a tarp over it. It has not had any type of assessments by insurance company because I am excluded from policy and registration. The police report# is [XXX]. Please help. My son's contact info is [XXX] [XXX] [XXX] He is the primary driver of the vehicle, I am the primary buyer of the vehicle. [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My son financed a nissan rogue sport in Aug of 2023. He was in an accident in Nov of 2023. I have not spoken to him since. He spoke with some of my family members, told them the accident was his fault and he doesn't understand what happened. He said he just lost control while driving. I'm thinking it was the key fob, he's a very tall boy and the crash could have been a result of hitting the key fob while driving. I'm hoping there is a way to find that out. The dealership we got the car from Wjk Tempe Dodge. 7975 S Autoplex Loop Tempe AZ 85284-1023. I tried calling them to get some info but got no responses. The vehicle is totaled and sits on the side of my home with a tarp over it. It has not had any type of assessments by insurance company because I am excluded from policy and registration. The police report# is [XXX]. Please help. My son's contact info is [XXX] [XXX] [XXX] He is the primary driver of the vehicle, I am the primary buyer of the vehicle. [XXX] [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566681
Recall Date: Jan 20, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Gubagoo [XXX] Chat transcript From: Nissan of Melbourne Yahoo/RECALL Gubagoo [XXX] > To:Guest Sun, Nov 12 at 10:29 AM CHAT TRANSCRIPT: Guest (11/12/23 10:25:18 am): RECALL NOTICE 23V-093 JACKKNIFE KEY. NO OIL CHANGE OR OTHER SERVICE WANTED. I DO NOT DRIVE IN RAIN- CAN I JUST STOP BY? Alice (11/12/23 10:25:18 am): Hi my name is Alice. I'd be happy to help you with that! Alice (11/12/23 10:25:18 am): Do you have a recall number? Guest (11/12/23 10:25:48 am): 23V-093 Alice (11/12/23 10:25:48 am): Do you have a VIN of the vehicle? Guest (11/12/23 10:27:15 am): [XXX] Alice (11/12/23 10:27:15 am): May I have your name? Guest (11/12/23 10:27:44 am): [XXX] Alice (11/12/23 10:27:44 am): Thanks [XXX], What's the best phone number to contact you on? Guest (11/12/23 10:28:11 am): I PREFER EMAIL Alice (11/12/23 10:28:11 am): Can you please provide your e-mail? Guest (11/12/23 10:28:42 am): [XXX] Alice (11/12/23 10:28:42 am): I will have my service team reach out about your recall Alice (11/12/23 10:28:42 am): Is there anything else I can assist you with? Alice (11/12/23 10:28:42 am): Quick Replies: No, thanks Guest (11/12/23 10:28:53 am): No, thanks Alice (11/12/23 10:28:53 am): It was a pleasure chatting with you, Paul. Have a great day! --------------------------------------------------------------------------- Chat transcript From: Nissan of Melbourne Yahoo/RECALL Gubagoo <XXX> To:Guest Wed, Nov 15 at 10:23 AM CHAT TRANSCRIPT: Guest (11/15/23 10:14:23 am): HI ALICE-ON SUNDAY NOV 12 YOU will have my service team reach out about your recall. THIS IS WEDNESDAY NOONE FROM SERVICE HAS EMAILED ME (XXX). Alice (11/15/23 10:14:23 am): Hi my name is Alice. I'd be happy to help you with that! Alice (11/15/23 10:14:23 am): Do you have a recall number? Guest (11/15/23 10:15:00 am): NHTSA 23V-093 Alice (11/15/23 10:15:00 am): Do you have a VIN of the vehicle? Guest (11/15/23 10:15:24 am): VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Gubagoo [XXX] Chat transcript From: Nissan of Melbourne Yahoo/RECALL Gubagoo [XXX] > To:Guest Sun, Nov 12 at 10:29 AM CHAT TRANSCRIPT: Guest (11/12/23 10:25:18 am): RECALL NOTICE 23V-093 JACKKNIFE KEY. NO OIL CHANGE OR OTHER SERVICE WANTED. I DO NOT DRIVE IN RAIN- CAN I JUST STOP BY? Alice (11/12/23 10:25:18 am): Hi my name is Alice. I'd be happy to help you with that! Alice (11/12/23 10:25:18 am): Do you have a recall number? Guest (11/12/23 10:25:48 am): 23V-093 Alice (11/12/23 10:25:48 am): Do you have a VIN of the vehicle? Guest (11/12/23 10:27:15 am): [XXX] Alice (11/12/23 10:27:15 am): May I have your name? Guest (11/12/23 10:27:44 am): [XXX] Alice (11/12/23 10:27:44 am): Thanks [XXX], What's the best phone number to contact you on? Guest (11/12/23 10:28:11 am): I PREFER EMAIL Alice (11/12/23 10:28:11 am): Can you please provide your e-mail? Guest (11/12/23 10:28:42 am): [XXX] Alice (11/12/23 10:28:42 am): I will have my service team reach out about your recall Alice (11/12/23 10:28:42 am): Is there anything else I can assist you with? Alice (11/12/23 10:28:42 am): Quick Replies: No, thanks Guest (11/12/23 10:28:53 am): No, thanks Alice (11/12/23 10:28:53 am): It was a pleasure chatting with you, Paul. Have a great day! --------------------------------------------------------------------------- Chat transcript From: Nissan of Melbourne Yahoo/RECALL Gubagoo <XXX> To:Guest Wed, Nov 15 at 10:23 AM CHAT TRANSCRIPT: Guest (11/15/23 10:14:23 am): HI ALICE-ON SUNDAY NOV 12 YOU will have my service team reach out about your recall. THIS IS WEDNESDAY NOONE FROM SERVICE HAS EMAILED ME (XXX). Alice (11/15/23 10:14:23 am): Hi my name is Alice. I'd be happy to help you with that! Alice (11/15/23 10:14:23 am): Do you have a recall number? Guest (11/15/23 10:15:00 am): NHTSA 23V-093 Alice (11/15/23 10:15:00 am): Do you have a VIN of the vehicle? Guest (11/15/23 10:15:24 am): VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Gubagoo [XXX] Chat transcript From: Nissan of Melbourne Yahoo/RECALL Gubagoo [XXX] > To:Guest Sun, Nov 12 at 10:29 AM CHAT TRANSCRIPT: Guest (11/12/23 10:25:18 am): RECALL NOTICE 23V-093 JACKKNIFE KEY. NO OIL CHANGE OR OTHER SERVICE WANTED. I DO NOT DRIVE IN RAIN- CAN I JUST STOP BY? Alice (11/12/23 10:25:18 am): Hi my name is Alice. I'd be happy to help you with that! Alice (11/12/23 10:25:18 am): Do you have a recall number? Guest (11/12/23 10:25:48 am): 23V-093 Alice (11/12/23 10:25:48 am): Do you have a VIN of the vehicle? Guest (11/12/23 10:27:15 am): [XXX] Alice (11/12/23 10:27:15 am): May I have your name? Guest (11/12/23 10:27:44 am): [XXX] Alice (11/12/23 10:27:44 am): Thanks [XXX], What's the best phone number to contact you on? Guest (11/12/23 10:28:11 am): I PREFER EMAIL Alice (11/12/23 10:28:11 am): Can you please provide your e-mail? Guest (11/12/23 10:28:42 am): [XXX] Alice (11/12/23 10:28:42 am): I will have my service team reach out about your recall Alice (11/12/23 10:28:42 am): Is there anything else I can assist you with? Alice (11/12/23 10:28:42 am): Quick Replies: No, thanks Guest (11/12/23 10:28:53 am): No, thanks Alice (11/12/23 10:28:53 am): It was a pleasure chatting with you, Paul. Have a great day! --------------------------------------------------------------------------- Chat transcript From: Nissan of Melbourne Yahoo/RECALL Gubagoo <XXX> To:Guest Wed, Nov 15 at 10:23 AM CHAT TRANSCRIPT: Guest (11/15/23 10:14:23 am): HI ALICE-ON SUNDAY NOV 12 YOU will have my service team reach out about your recall. THIS IS WEDNESDAY NOONE FROM SERVICE HAS EMAILED ME (XXX). Alice (11/15/23 10:14:23 am): Hi my name is Alice. I'd be happy to help you with that! Alice (11/15/23 10:14:23 am): Do you have a recall number? Guest (11/15/23 10:15:00 am): NHTSA 23V-093 Alice (11/15/23 10:15:00 am): Do you have a VIN of the vehicle? Guest (11/15/23 10:15:24 am): VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562026
Recall Date: Dec 27, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561914
Recall Date: Dec 26, 2023
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561914
Recall Date: Dec 26, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was: D), checked whether there was any dashboard error sign (there was not!); the car was very slow at a moment when all the cars near me where rushing. I truly though I could get rammed in the rear by cars trying to get to their destination. All cars were honking because I was at a very low speed (and I put on the emergency lights). I took the car for service at the Marlborough Nissan (740 Boston Post Rd E. Marlborough, Massachusetts 01752) today (December 26 2023), but they claimed there was nothing wrong with the car. I can tell you that if Nissan does nothing to solve this problem, other cars of their brand will have a big problem. I don't know what the problem is, but there are several post in Internet claiming this is a big issue: [XXX] [XXX] [XXX] Please address this situation to Nissan, because they are denying any wrongdoing, even though that this is a design issue in their system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11561914
Recall Date: Dec 26, 2023
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Valencia, CA • 36 yrs
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