Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23C3
Recall Date: Sep 8, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2022 Sentra vehicles. The left and/or right tie rod may bend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23B3
Recall Date: Aug 15, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Sentra vehicles. The left and/or right tie rod may be bent.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PM985
Recall Date: Jun 17, 2021
Consumer Complaints
175 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Corrective Action:
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Additional Notes:
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Mfg Campaign: 11555856
Recall Date: Nov 18, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Corrective Action:
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Additional Notes:
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Mfg Campaign: 11555856
Recall Date: Nov 18, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The only window that is working properly in my car is the driver window. The other 3 sometimes work and sometimes will not roll down at all. On occasion it goes down but does not come back up or doesn't go back up but half way then stops. I have taken to the dealership twice and still it has not been fixed. Cannot really use the windows at this point as I may not be able to get them back up so definitely cannot leave car unattended in any parking lot or down in certain weather situations.
Corrective Action:
The only window that is working properly in my car is the driver window. The other 3 sometimes work and sometimes will not roll down at all. On occasion it goes down but does not come back up or doesn't go back up but half way then stops. I have taken to the dealership twice and still it has not been fixed. Cannot really use the windows at this point as I may not be able to get them back up so definitely cannot leave car unattended in any parking lot or down in certain weather situations.
Additional Notes:
The only window that is working properly in my car is the driver window. The other 3 sometimes work and sometimes will not roll down at all. On occasion it goes down but does not come back up or doesn't go back up but half way then stops. I have taken to the dealership twice and still it has not been fixed. Cannot really use the windows at this point as I may not be able to get them back up so definitely cannot leave car unattended in any parking lot or down in certain weather situations.
Mfg Campaign: 11552577
Recall Date: Oct 30, 2023
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
-Rear doors, at separate times, would not lock or unlock either by using the key fob or control located on driver's door. It is available for inspection. -Rear door(s) cannot be opened from the outside of the vehicle using electronic features. Small children, elderly, and handicapped persons' safety are compromised with this restricted access. -Both doors have had this occur at different times. The first occurrence was repaired by the dealership. The second occurrence has yet to be repaired. Therefore, the problem has been confirmed by the dealership. According to the dealership, the Controller-Lock and Actuator failed and was replaced. The part number is 82501-6LEOA. -The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. -No warnings, messages, or other symptoms were observed. This problem first appeared in MAY 2023.
Corrective Action:
-Rear doors, at separate times, would not lock or unlock either by using the key fob or control located on driver's door. It is available for inspection. -Rear door(s) cannot be opened from the outside of the vehicle using electronic features. Small children, elderly, and handicapped persons' safety are compromised with this restricted access. -Both doors have had this occur at different times. The first occurrence was repaired by the dealership. The second occurrence has yet to be repaired. Therefore, the problem has been confirmed by the dealership. According to the dealership, the Controller-Lock and Actuator failed and was replaced. The part number is 82501-6LEOA. -The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. -No warnings, messages, or other symptoms were observed. This problem first appeared in MAY 2023.
Additional Notes:
-Rear doors, at separate times, would not lock or unlock either by using the key fob or control located on driver's door. It is available for inspection. -Rear door(s) cannot be opened from the outside of the vehicle using electronic features. Small children, elderly, and handicapped persons' safety are compromised with this restricted access. -Both doors have had this occur at different times. The first occurrence was repaired by the dealership. The second occurrence has yet to be repaired. Therefore, the problem has been confirmed by the dealership. According to the dealership, the Controller-Lock and Actuator failed and was replaced. The part number is 82501-6LEOA. -The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. -No warnings, messages, or other symptoms were observed. This problem first appeared in MAY 2023.
Mfg Campaign: 11552029
Recall Date: Oct 26, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Corrective Action:
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Additional Notes:
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Mfg Campaign: 11551744
Recall Date: Oct 25, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Corrective Action:
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Additional Notes:
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Mfg Campaign: 11551744
Recall Date: Oct 25, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Front passenger and all rear windows intermittent will not operate.
Corrective Action:
Front passenger and all rear windows intermittent will not operate.
Additional Notes:
Front passenger and all rear windows intermittent will not operate.
Mfg Campaign: 11551800
Recall Date: Oct 25, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I brought this car in January 2023 and the Forward Emergency Braking keeps popping on while driving. There are zero cars that were in front of me. This is the 4th time this has happened. With the last 2 incidents happening within the last 24hrs . 10/21/23 & 10/22/23. This is issue that may cause accident.
Corrective Action:
I brought this car in January 2023 and the Forward Emergency Braking keeps popping on while driving. There are zero cars that were in front of me. This is the 4th time this has happened. With the last 2 incidents happening within the last 24hrs . 10/21/23 & 10/22/23. This is issue that may cause accident.
Additional Notes:
I brought this car in January 2023 and the Forward Emergency Braking keeps popping on while driving. There are zero cars that were in front of me. This is the 4th time this has happened. With the last 2 incidents happening within the last 24hrs . 10/21/23 & 10/22/23. This is issue that may cause accident.
Mfg Campaign: 11551243
Recall Date: Oct 22, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
alternator pulley broke off while driving.
Corrective Action:
alternator pulley broke off while driving.
Additional Notes:
alternator pulley broke off while driving.
Mfg Campaign: 11550730
Recall Date: Oct 18, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The first week of October my car making a terrible sound. My husband took it to South point Nissan Austin Tx. My brand new car needs a transmission It has trouble shifting gears, Making a loud “jet engine” sound. The dealer promised a loaner and never came through with it. I’m driving it as little as possible. Bumming rides and walking while I await a transmission replacement. Yes you are welcome to inspect No prior warning as I stated it’s a new car with 36,700 miles. I have warranty but this transmission is not safe Will replacement be any better?? It’s same transmission.
Corrective Action:
The first week of October my car making a terrible sound. My husband took it to South point Nissan Austin Tx. My brand new car needs a transmission It has trouble shifting gears, Making a loud “jet engine” sound. The dealer promised a loaner and never came through with it. I’m driving it as little as possible. Bumming rides and walking while I await a transmission replacement. Yes you are welcome to inspect No prior warning as I stated it’s a new car with 36,700 miles. I have warranty but this transmission is not safe Will replacement be any better?? It’s same transmission.
Additional Notes:
The first week of October my car making a terrible sound. My husband took it to South point Nissan Austin Tx. My brand new car needs a transmission It has trouble shifting gears, Making a loud “jet engine” sound. The dealer promised a loaner and never came through with it. I’m driving it as little as possible. Bumming rides and walking while I await a transmission replacement. Yes you are welcome to inspect No prior warning as I stated it’s a new car with 36,700 miles. I have warranty but this transmission is not safe Will replacement be any better?? It’s same transmission.
Mfg Campaign: 11550256
Recall Date: Oct 16, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Corrective Action:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Additional Notes:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Mfg Campaign: 11548994
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Corrective Action:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Additional Notes:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Mfg Campaign: 11548994
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Corrective Action:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Additional Notes:
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Mfg Campaign: 11548994
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
SEAT BELTS:CRITICAL FASTENERS
Potential Consequences:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Corrective Action:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Additional Notes:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Mfg Campaign: 11547043
Recall Date: Sep 28, 2023
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Corrective Action:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Additional Notes:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Mfg Campaign: 11547043
Recall Date: Sep 28, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Corrective Action:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Additional Notes:
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Mfg Campaign: 11547043
Recall Date: Sep 28, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11546566
Recall Date: Sep 26, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11545989
Recall Date: Sep 22, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Corrective Action:
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Additional Notes:
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Mfg Campaign: 11545214
Recall Date: Sep 18, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Corrective Action:
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Additional Notes:
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Mfg Campaign: 11545214
Recall Date: Sep 18, 2023
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