Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ANB4
Recall Date: Aug 30, 2022
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2011-2016 Cayenne vehicles manufactured April 28, 2010, to January 11, 2016. The brake pedal pivot pin may be missing a circlip, allowing the pivot pin to move and the brake pedal to dislodge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AG02
Recall Date: Mar 23, 2016
Consumer Complaints
49 ComplaintsPorsche Cars North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Corrective Action:
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Additional Notes:
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Mfg Campaign: 11076124
Recall Date: Mar 4, 2018
Porsche Cars North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
LAST WEEK I HAD MY CAR FOR 20000 MILE SERVICE AND THE TECHNICIAN NOTICED VIBRATION WITH ACCELERATION AND ADVISED THE TRANSFER CASE BE REPLACED WHICH WAS DONE 10/28. I CONTACTED PORSCHE USA AS I WAS CONCERNED WITH THIS BEING A RELATIVELY NEW VEHICLE AND THE PROBLEM WITH TRANSFER CASE SO FAST.I WAS TOLD IT WAS A MANUFACTURING DEFECT AND THE TRANSFER CASE WAS REPLACED WITH A RE MANUFACTURED ONE AND NOT A NEW ONE. WHEN I WROTE TO THEM I WAS CONTACTED TODAY AND TOLD THAT WAS NOT A POSSIBILITY. THIS BEING A RELATIVELY NEW WELL MAINTAINED VEHICLE AND THIS BEING A MANUFACTURING DEFECT I PREFER A NEW TRANSFER CASE AND EXTENDED WARRANTY. I BELIEVE THAT IS VERY REASONABLE. CAN YOU PLEASE LOOK INTO THE MATTER AND ADVISE
Corrective Action:
LAST WEEK I HAD MY CAR FOR 20000 MILE SERVICE AND THE TECHNICIAN NOTICED VIBRATION WITH ACCELERATION AND ADVISED THE TRANSFER CASE BE REPLACED WHICH WAS DONE 10/28. I CONTACTED PORSCHE USA AS I WAS CONCERNED WITH THIS BEING A RELATIVELY NEW VEHICLE AND THE PROBLEM WITH TRANSFER CASE SO FAST.I WAS TOLD IT WAS A MANUFACTURING DEFECT AND THE TRANSFER CASE WAS REPLACED WITH A RE MANUFACTURED ONE AND NOT A NEW ONE. WHEN I WROTE TO THEM I WAS CONTACTED TODAY AND TOLD THAT WAS NOT A POSSIBILITY. THIS BEING A RELATIVELY NEW WELL MAINTAINED VEHICLE AND THIS BEING A MANUFACTURING DEFECT I PREFER A NEW TRANSFER CASE AND EXTENDED WARRANTY. I BELIEVE THAT IS VERY REASONABLE. CAN YOU PLEASE LOOK INTO THE MATTER AND ADVISE
Additional Notes:
LAST WEEK I HAD MY CAR FOR 20000 MILE SERVICE AND THE TECHNICIAN NOTICED VIBRATION WITH ACCELERATION AND ADVISED THE TRANSFER CASE BE REPLACED WHICH WAS DONE 10/28. I CONTACTED PORSCHE USA AS I WAS CONCERNED WITH THIS BEING A RELATIVELY NEW VEHICLE AND THE PROBLEM WITH TRANSFER CASE SO FAST.I WAS TOLD IT WAS A MANUFACTURING DEFECT AND THE TRANSFER CASE WAS REPLACED WITH A RE MANUFACTURED ONE AND NOT A NEW ONE. WHEN I WROTE TO THEM I WAS CONTACTED TODAY AND TOLD THAT WAS NOT A POSSIBILITY. THIS BEING A RELATIVELY NEW WELL MAINTAINED VEHICLE AND THIS BEING A MANUFACTURING DEFECT I PREFER A NEW TRANSFER CASE AND EXTENDED WARRANTY. I BELIEVE THAT IS VERY REASONABLE. CAN YOU PLEASE LOOK INTO THE MATTER AND ADVISE
Mfg Campaign: 11042194
Recall Date: Nov 1, 2017
Porsche Cars North America, Inc.
Defect Description:
TIRES
Potential Consequences:
GOOD YEAR TIRE
Corrective Action:
GOOD YEAR TIRE
Additional Notes:
GOOD YEAR TIRE
Mfg Campaign: 10914980
Recall Date: Oct 9, 2016
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Corrective Action:
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Additional Notes:
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Mfg Campaign: 10852419
Recall Date: Mar 30, 2016
Porsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Corrective Action:
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Additional Notes:
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Mfg Campaign: 10852419
Recall Date: Mar 30, 2016
Porsche Cars North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Corrective Action:
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Additional Notes:
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Mfg Campaign: 10839259
Recall Date: Mar 1, 2016
Porsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Corrective Action:
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Additional Notes:
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Mfg Campaign: 10839259
Recall Date: Mar 1, 2016
Porsche Cars North America, Inc.
Defect Description:
STEERING
Potential Consequences:
AUTO START STOP FUNCTION. WHEN APPROACHING A STOP LIGHT, THE ENGINE WILL SHUT OFF WHILE CAR IS STILL MOVING SLOWLY. YOU LOSE ABILITY TO STEER VEHICLE WHILE MOVING (ALBEIT SLOWLY) WHEN THE AUTO START/STOP FUNCTION ENGAGES. THIS FUNCTION SHOULD ONLY OCCUR WHEN THE CAR IS STOPPED, NOT MOVING SLOWLY. *JS
Corrective Action:
AUTO START STOP FUNCTION. WHEN APPROACHING A STOP LIGHT, THE ENGINE WILL SHUT OFF WHILE CAR IS STILL MOVING SLOWLY. YOU LOSE ABILITY TO STEER VEHICLE WHILE MOVING (ALBEIT SLOWLY) WHEN THE AUTO START/STOP FUNCTION ENGAGES. THIS FUNCTION SHOULD ONLY OCCUR WHEN THE CAR IS STOPPED, NOT MOVING SLOWLY. *JS
Additional Notes:
AUTO START STOP FUNCTION. WHEN APPROACHING A STOP LIGHT, THE ENGINE WILL SHUT OFF WHILE CAR IS STILL MOVING SLOWLY. YOU LOSE ABILITY TO STEER VEHICLE WHILE MOVING (ALBEIT SLOWLY) WHEN THE AUTO START/STOP FUNCTION ENGAGES. THIS FUNCTION SHOULD ONLY OCCUR WHEN THE CAR IS STOPPED, NOT MOVING SLOWLY. *JS
Mfg Campaign: 10817114
Recall Date: Dec 30, 2015
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DIGITAL SPEEDOMETER OF THIS CAR INDICATES A SPEED 5 MPH HIGHER THAN ACTUAL ACROSS A WIDE RANGE OF OPERATING SPEEDS.
Corrective Action:
THE DIGITAL SPEEDOMETER OF THIS CAR INDICATES A SPEED 5 MPH HIGHER THAN ACTUAL ACROSS A WIDE RANGE OF OPERATING SPEEDS.
Additional Notes:
THE DIGITAL SPEEDOMETER OF THIS CAR INDICATES A SPEED 5 MPH HIGHER THAN ACTUAL ACROSS A WIDE RANGE OF OPERATING SPEEDS.
Mfg Campaign: 10778590
Recall Date: Sep 29, 2015
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