Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2015-2018 Macan vehicles. The fuel pump service cover may contact the flow nozzle on the filter flange of the fuel pump, potentially causing cracks and a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: ALA2
Recall Date: Feb 12, 2020
Consumer Complaints
28 ComplaintsPorsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHT LENSES ARE GETTING THOUSANDS OF SPIDER TYPE CRACKS ALL OVER THE LENSES, DIMINISHING HEADLAMP LIGHT OUTPUT. CAR IS ONLY 4 YEARS OLD WITH 39,750 MILES. MANY OWNERS HAVING SAME ISSUE. PICTURES DO NOT SHOW THAT THE LENSE BECOMES 'WHITISH' DUE TO FAILURE.
Corrective Action:
HEADLIGHT LENSES ARE GETTING THOUSANDS OF SPIDER TYPE CRACKS ALL OVER THE LENSES, DIMINISHING HEADLAMP LIGHT OUTPUT. CAR IS ONLY 4 YEARS OLD WITH 39,750 MILES. MANY OWNERS HAVING SAME ISSUE. PICTURES DO NOT SHOW THAT THE LENSE BECOMES 'WHITISH' DUE TO FAILURE.
Additional Notes:
HEADLIGHT LENSES ARE GETTING THOUSANDS OF SPIDER TYPE CRACKS ALL OVER THE LENSES, DIMINISHING HEADLAMP LIGHT OUTPUT. CAR IS ONLY 4 YEARS OLD WITH 39,750 MILES. MANY OWNERS HAVING SAME ISSUE. PICTURES DO NOT SHOW THAT THE LENSE BECOMES 'WHITISH' DUE TO FAILURE.
Mfg Campaign: 11365559
Recall Date: Oct 21, 2020
Porsche Cars North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE PASSENGER OCCUPANT DETECTION SENSOR MAT HAS FAILED AT 48K MILES. TAKEN TO DEALER THEY SAID IT NEEDED TO BE REPLACED. THIS PART HAS BEEN RECALLED ON OTHER MACANS OF THIS YEAR, BUT THIS VIN IS NOT LISTED IN THE RECALL. RECALL # 17V133.
Corrective Action:
THE PASSENGER OCCUPANT DETECTION SENSOR MAT HAS FAILED AT 48K MILES. TAKEN TO DEALER THEY SAID IT NEEDED TO BE REPLACED. THIS PART HAS BEEN RECALLED ON OTHER MACANS OF THIS YEAR, BUT THIS VIN IS NOT LISTED IN THE RECALL. RECALL # 17V133.
Additional Notes:
THE PASSENGER OCCUPANT DETECTION SENSOR MAT HAS FAILED AT 48K MILES. TAKEN TO DEALER THEY SAID IT NEEDED TO BE REPLACED. THIS PART HAS BEEN RECALLED ON OTHER MACANS OF THIS YEAR, BUT THIS VIN IS NOT LISTED IN THE RECALL. RECALL # 17V133.
Mfg Campaign: 11364300
Recall Date: Oct 14, 2020
Porsche Cars North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE PASSENGER OCCUPANT DETECTION SENSOR MAT HAS FAILED AT 48K MILES. TAKEN TO DEALER THEY SAID IT NEEDED TO BE REPLACED. THIS PART HAS BEEN RECALLED ON OTHER MACANS OF THIS YEAR, BUT THIS VIN IS NOT LISTED IN THE RECALL. RECALL # 17V133.
Corrective Action:
THE PASSENGER OCCUPANT DETECTION SENSOR MAT HAS FAILED AT 48K MILES. TAKEN TO DEALER THEY SAID IT NEEDED TO BE REPLACED. THIS PART HAS BEEN RECALLED ON OTHER MACANS OF THIS YEAR, BUT THIS VIN IS NOT LISTED IN THE RECALL. RECALL # 17V133.
Additional Notes:
THE PASSENGER OCCUPANT DETECTION SENSOR MAT HAS FAILED AT 48K MILES. TAKEN TO DEALER THEY SAID IT NEEDED TO BE REPLACED. THIS PART HAS BEEN RECALLED ON OTHER MACANS OF THIS YEAR, BUT THIS VIN IS NOT LISTED IN THE RECALL. RECALL # 17V133.
Mfg Campaign: 11364300
Recall Date: Oct 14, 2020
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE EMERGENCY INDICATOR CAME ON WHILE I WAS OPERATING MY CAR. IT SAYS THE CAR IS TOO HOT. PULL OVER TO COOL DOWN' WHILE DRIVING IN A HIGHWAY. NO PRIOR INDICATION BEFORE THIS WARNING. WHITE SMOKE WAS COMING OUT OF THE HOOD WHEN I PULLED OVER OFF THE HIGHWAY. THEN, INDICATOR SAYS 'LOW COOLANT. FILL COOLANT.'
Corrective Action:
THE EMERGENCY INDICATOR CAME ON WHILE I WAS OPERATING MY CAR. IT SAYS THE CAR IS TOO HOT. PULL OVER TO COOL DOWN' WHILE DRIVING IN A HIGHWAY. NO PRIOR INDICATION BEFORE THIS WARNING. WHITE SMOKE WAS COMING OUT OF THE HOOD WHEN I PULLED OVER OFF THE HIGHWAY. THEN, INDICATOR SAYS 'LOW COOLANT. FILL COOLANT.'
Additional Notes:
THE EMERGENCY INDICATOR CAME ON WHILE I WAS OPERATING MY CAR. IT SAYS THE CAR IS TOO HOT. PULL OVER TO COOL DOWN' WHILE DRIVING IN A HIGHWAY. NO PRIOR INDICATION BEFORE THIS WARNING. WHITE SMOKE WAS COMING OUT OF THE HOOD WHEN I PULLED OVER OFF THE HIGHWAY. THEN, INDICATOR SAYS 'LOW COOLANT. FILL COOLANT.'
Mfg Campaign: 11315474
Recall Date: Mar 1, 2020
Porsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
CAR HAS JUST PASSED 60,000 MILES AND THE AIRBAG LIGHT WENT ON. I TOOK IT FOR AN INSPECTION AT THE PORSCHE LOCAL DEALERSHIP. THEY TOLD ME I NEED TO REPLACE THE SEAT CUSHION, ALONG WITH THE MODULE THAT COMES WITH IT. THIS IS A SERIOUS SAFETY CONCERN THAT I WANT TO REPORT. I DO NOT NORMALLY SIT IN THE PASSENGER, NOR HAVE PASSENGERS. UNFORTUNATELY THAT IS THE SEAT LIGHT SHOWING AIRBAG ISN'T WORKING THE RIGHT WAY. I DID MY RESEARCH AND FOUND IN 2017 WHICH IS RIGHT AFTER MY MODEL HAD CAME OUT THERE WAS A RECALL BUT JUST NOT FOR MY VIN. I WOULD LIKE PORSCHE TO TAKE A SERIOUS LOOK AT THIS MATTER BECAUSE THAT IS COMPLETELY A FACTORY AND SAFETY ISSUE THEREFORE I RECKON A RECALL UPON IT. THE DEALER FILED A CASE FOR ME THAT DAY BUT I WAS LATER REFUSED. THE REP RESPONDED THIS ISSUE WON'T ONLY AFFECT ANYONE WHO ISN'T AN ADULT... WHICH MEANS IF YOU'RE A MINOR OR A TEEN SITTING IN THAT SEAT IT WOULD COST SERIOUS SAFETY CONCERN IN ANY ACCIDENT?
Corrective Action:
CAR HAS JUST PASSED 60,000 MILES AND THE AIRBAG LIGHT WENT ON. I TOOK IT FOR AN INSPECTION AT THE PORSCHE LOCAL DEALERSHIP. THEY TOLD ME I NEED TO REPLACE THE SEAT CUSHION, ALONG WITH THE MODULE THAT COMES WITH IT. THIS IS A SERIOUS SAFETY CONCERN THAT I WANT TO REPORT. I DO NOT NORMALLY SIT IN THE PASSENGER, NOR HAVE PASSENGERS. UNFORTUNATELY THAT IS THE SEAT LIGHT SHOWING AIRBAG ISN'T WORKING THE RIGHT WAY. I DID MY RESEARCH AND FOUND IN 2017 WHICH IS RIGHT AFTER MY MODEL HAD CAME OUT THERE WAS A RECALL BUT JUST NOT FOR MY VIN. I WOULD LIKE PORSCHE TO TAKE A SERIOUS LOOK AT THIS MATTER BECAUSE THAT IS COMPLETELY A FACTORY AND SAFETY ISSUE THEREFORE I RECKON A RECALL UPON IT. THE DEALER FILED A CASE FOR ME THAT DAY BUT I WAS LATER REFUSED. THE REP RESPONDED THIS ISSUE WON'T ONLY AFFECT ANYONE WHO ISN'T AN ADULT... WHICH MEANS IF YOU'RE A MINOR OR A TEEN SITTING IN THAT SEAT IT WOULD COST SERIOUS SAFETY CONCERN IN ANY ACCIDENT?
Additional Notes:
CAR HAS JUST PASSED 60,000 MILES AND THE AIRBAG LIGHT WENT ON. I TOOK IT FOR AN INSPECTION AT THE PORSCHE LOCAL DEALERSHIP. THEY TOLD ME I NEED TO REPLACE THE SEAT CUSHION, ALONG WITH THE MODULE THAT COMES WITH IT. THIS IS A SERIOUS SAFETY CONCERN THAT I WANT TO REPORT. I DO NOT NORMALLY SIT IN THE PASSENGER, NOR HAVE PASSENGERS. UNFORTUNATELY THAT IS THE SEAT LIGHT SHOWING AIRBAG ISN'T WORKING THE RIGHT WAY. I DID MY RESEARCH AND FOUND IN 2017 WHICH IS RIGHT AFTER MY MODEL HAD CAME OUT THERE WAS A RECALL BUT JUST NOT FOR MY VIN. I WOULD LIKE PORSCHE TO TAKE A SERIOUS LOOK AT THIS MATTER BECAUSE THAT IS COMPLETELY A FACTORY AND SAFETY ISSUE THEREFORE I RECKON A RECALL UPON IT. THE DEALER FILED A CASE FOR ME THAT DAY BUT I WAS LATER REFUSED. THE REP RESPONDED THIS ISSUE WON'T ONLY AFFECT ANYONE WHO ISN'T AN ADULT... WHICH MEANS IF YOU'RE A MINOR OR A TEEN SITTING IN THAT SEAT IT WOULD COST SERIOUS SAFETY CONCERN IN ANY ACCIDENT?
Mfg Campaign: 11310999
Recall Date: Feb 24, 2020
Porsche Cars North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I OBESERVED CRACKS IN MY SUNROOF UNDER FROST CONDITIONS. CRACKS ARE PRESENT IN BOTH THE STATIONARY PORTION OF THE SUNROOF AS WELL AS THE MOVING COMPONENT. DURING EXTREME COLD WEATHER I FURTHER OBSERVED THAT THE ENRIRE INTERIOR OF THE SUNROOF WAS COVERED IN HEAVY CONDENSATION. I REPORTED THIS TO MY DEALER'S SERVICE MANAGER WHO RESUFES TO HELP. I KNOW THAT MY CAR WAS BASED ON THE AUDI Q5 PLATFORM WHILE HAD A SIMILAR RECALL IN 2012 FOR DEFECTIVE SUNROOFS UNDER EXTREME COLD WEATHER. I STRONGLY BELIEVE THESE RELATED.
Corrective Action:
I OBESERVED CRACKS IN MY SUNROOF UNDER FROST CONDITIONS. CRACKS ARE PRESENT IN BOTH THE STATIONARY PORTION OF THE SUNROOF AS WELL AS THE MOVING COMPONENT. DURING EXTREME COLD WEATHER I FURTHER OBSERVED THAT THE ENRIRE INTERIOR OF THE SUNROOF WAS COVERED IN HEAVY CONDENSATION. I REPORTED THIS TO MY DEALER'S SERVICE MANAGER WHO RESUFES TO HELP. I KNOW THAT MY CAR WAS BASED ON THE AUDI Q5 PLATFORM WHILE HAD A SIMILAR RECALL IN 2012 FOR DEFECTIVE SUNROOFS UNDER EXTREME COLD WEATHER. I STRONGLY BELIEVE THESE RELATED.
Additional Notes:
I OBESERVED CRACKS IN MY SUNROOF UNDER FROST CONDITIONS. CRACKS ARE PRESENT IN BOTH THE STATIONARY PORTION OF THE SUNROOF AS WELL AS THE MOVING COMPONENT. DURING EXTREME COLD WEATHER I FURTHER OBSERVED THAT THE ENRIRE INTERIOR OF THE SUNROOF WAS COVERED IN HEAVY CONDENSATION. I REPORTED THIS TO MY DEALER'S SERVICE MANAGER WHO RESUFES TO HELP. I KNOW THAT MY CAR WAS BASED ON THE AUDI Q5 PLATFORM WHILE HAD A SIMILAR RECALL IN 2012 FOR DEFECTIVE SUNROOFS UNDER EXTREME COLD WEATHER. I STRONGLY BELIEVE THESE RELATED.
Mfg Campaign: 11300153
Recall Date: Jan 17, 2020
Porsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2016 PORSCHE MACAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE WINDSHIELD WIPERS. *LD THE CONSUMER STATED THE WINDSHIELD WIPERS DO NOT CLEAR THE WINDOWS PROPERLY. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO DISCOUNT THE PRICE OF A NEW WINDSHIELD. *JS
Corrective Action:
2016 PORSCHE MACAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE WINDSHIELD WIPERS. *LD THE CONSUMER STATED THE WINDSHIELD WIPERS DO NOT CLEAR THE WINDOWS PROPERLY. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO DISCOUNT THE PRICE OF A NEW WINDSHIELD. *JS
Additional Notes:
2016 PORSCHE MACAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE WINDSHIELD WIPERS. *LD THE CONSUMER STATED THE WINDSHIELD WIPERS DO NOT CLEAR THE WINDOWS PROPERLY. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO DISCOUNT THE PRICE OF A NEW WINDSHIELD. *JS
Mfg Campaign: 11119210
Recall Date: Aug 14, 2018
Porsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING NORTH ON INTERSTATE 75 IN ATLANTA. THERE WAS NO OVERPASS ABOVE ME AND, BECAUSE IT WAS THE EARLY AFTERNOON, THERE WERE FEW CARS/TRUCKS AROUND. THERE WAS NO DEBRIS FLYING THROUGH THE AIR OR ROCKS BEING KICKED UP FROM THE PAVEMENT. INEXPLICABLY, MY PANORAMIC SUNROOF EXPLODED OVER MY HEAD. THE GLASS SHATTERED AND THOUSANDS OF SHARDS FELL ON THE WINDSCREEN. (LUCKILY, I HAD THE WINDSCREEN CLOSED OR THAT GLASS WOULD HAVE COVERED ME.) I WAS ON MY WAY TO KENTUCKY FOR THE WEEKEND BUT HAD NO CHOICE BUT TO BRING THE CAR IMMEDIATELY TO PORSCHE ATLANTA PERIMETER. THE AGENTS AND SERVICE EMPLOYEES SEEMED GENUINELY SHOCKED AT THE DAMAGE AND KEPT TELLING ME HOW LUCKY I WAS... I ENDED UP SPENDING $600 FOR THE RENTAL CAR WHILE THEY WORKED ON THE CAR. IT TOOK A WEEK AND A HALF. I TALKED TO A CONSUMER SERVICE REPRESENTATIVE AND THE SERVICE MANAGER AT PORSCHE PERIMETER REGARDING THE OCTOBER '17 CONSUMER REPORT ARTICLE ABOUT EXPLODING SUNROOFS. THE SERVICE MANAGER SAID HE WOULD GET BACK TO ME AFTER HE DID SOME RESEARCH (HE DIDN'T) AND THE CUSTOMER SERVICE REPRESENTATIVE DENIED ANY RESPONSIBILITY ON BEHALF OF PORSCHE. I WAS TOLD THAT PERHAPS A PREEXISTING "NICK" IN MY SUNROOF WAS WHAT COMPROMISED THE GLASS. THERE WAS NO NICK, AND EVEN IF THERE WAS, I THINK THEY SHOULD LET PEOPLE KNOW THAT SUCH A NICK MAY RESULT IN CATASTROPHIC INJURY. I HAD TO PAY $3,100 FOR THE REPAIRS. I AM EXTREMELY DISAPPOINTED IN PORSCHE. THIS IS OBVIOUSLY A DESIGN FLAW.
Corrective Action:
I WAS DRIVING NORTH ON INTERSTATE 75 IN ATLANTA. THERE WAS NO OVERPASS ABOVE ME AND, BECAUSE IT WAS THE EARLY AFTERNOON, THERE WERE FEW CARS/TRUCKS AROUND. THERE WAS NO DEBRIS FLYING THROUGH THE AIR OR ROCKS BEING KICKED UP FROM THE PAVEMENT. INEXPLICABLY, MY PANORAMIC SUNROOF EXPLODED OVER MY HEAD. THE GLASS SHATTERED AND THOUSANDS OF SHARDS FELL ON THE WINDSCREEN. (LUCKILY, I HAD THE WINDSCREEN CLOSED OR THAT GLASS WOULD HAVE COVERED ME.) I WAS ON MY WAY TO KENTUCKY FOR THE WEEKEND BUT HAD NO CHOICE BUT TO BRING THE CAR IMMEDIATELY TO PORSCHE ATLANTA PERIMETER. THE AGENTS AND SERVICE EMPLOYEES SEEMED GENUINELY SHOCKED AT THE DAMAGE AND KEPT TELLING ME HOW LUCKY I WAS... I ENDED UP SPENDING $600 FOR THE RENTAL CAR WHILE THEY WORKED ON THE CAR. IT TOOK A WEEK AND A HALF. I TALKED TO A CONSUMER SERVICE REPRESENTATIVE AND THE SERVICE MANAGER AT PORSCHE PERIMETER REGARDING THE OCTOBER '17 CONSUMER REPORT ARTICLE ABOUT EXPLODING SUNROOFS. THE SERVICE MANAGER SAID HE WOULD GET BACK TO ME AFTER HE DID SOME RESEARCH (HE DIDN'T) AND THE CUSTOMER SERVICE REPRESENTATIVE DENIED ANY RESPONSIBILITY ON BEHALF OF PORSCHE. I WAS TOLD THAT PERHAPS A PREEXISTING "NICK" IN MY SUNROOF WAS WHAT COMPROMISED THE GLASS. THERE WAS NO NICK, AND EVEN IF THERE WAS, I THINK THEY SHOULD LET PEOPLE KNOW THAT SUCH A NICK MAY RESULT IN CATASTROPHIC INJURY. I HAD TO PAY $3,100 FOR THE REPAIRS. I AM EXTREMELY DISAPPOINTED IN PORSCHE. THIS IS OBVIOUSLY A DESIGN FLAW.
Additional Notes:
I WAS DRIVING NORTH ON INTERSTATE 75 IN ATLANTA. THERE WAS NO OVERPASS ABOVE ME AND, BECAUSE IT WAS THE EARLY AFTERNOON, THERE WERE FEW CARS/TRUCKS AROUND. THERE WAS NO DEBRIS FLYING THROUGH THE AIR OR ROCKS BEING KICKED UP FROM THE PAVEMENT. INEXPLICABLY, MY PANORAMIC SUNROOF EXPLODED OVER MY HEAD. THE GLASS SHATTERED AND THOUSANDS OF SHARDS FELL ON THE WINDSCREEN. (LUCKILY, I HAD THE WINDSCREEN CLOSED OR THAT GLASS WOULD HAVE COVERED ME.) I WAS ON MY WAY TO KENTUCKY FOR THE WEEKEND BUT HAD NO CHOICE BUT TO BRING THE CAR IMMEDIATELY TO PORSCHE ATLANTA PERIMETER. THE AGENTS AND SERVICE EMPLOYEES SEEMED GENUINELY SHOCKED AT THE DAMAGE AND KEPT TELLING ME HOW LUCKY I WAS... I ENDED UP SPENDING $600 FOR THE RENTAL CAR WHILE THEY WORKED ON THE CAR. IT TOOK A WEEK AND A HALF. I TALKED TO A CONSUMER SERVICE REPRESENTATIVE AND THE SERVICE MANAGER AT PORSCHE PERIMETER REGARDING THE OCTOBER '17 CONSUMER REPORT ARTICLE ABOUT EXPLODING SUNROOFS. THE SERVICE MANAGER SAID HE WOULD GET BACK TO ME AFTER HE DID SOME RESEARCH (HE DIDN'T) AND THE CUSTOMER SERVICE REPRESENTATIVE DENIED ANY RESPONSIBILITY ON BEHALF OF PORSCHE. I WAS TOLD THAT PERHAPS A PREEXISTING "NICK" IN MY SUNROOF WAS WHAT COMPROMISED THE GLASS. THERE WAS NO NICK, AND EVEN IF THERE WAS, I THINK THEY SHOULD LET PEOPLE KNOW THAT SUCH A NICK MAY RESULT IN CATASTROPHIC INJURY. I HAD TO PAY $3,100 FOR THE REPAIRS. I AM EXTREMELY DISAPPOINTED IN PORSCHE. THIS IS OBVIOUSLY A DESIGN FLAW.
Mfg Campaign: 11066494
Recall Date: Feb 1, 2018
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