Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016-2020 Macan S, 2017-2020 Macan, 2017 Panamera Turbo, 2018 and 2020 Macan Turbo and Panamera 4, 2018 Macan Sport Edition, Panamera 4 E-Hybrid, and 2019 Panamera 4 Sport Turismo vehicles. The screw that attaches the lower seat belt anchor to the seat frame on the outboard rear seats may not have been tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: APA9
Recall Date: Jun 26, 2023
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017-2018 Macan, Macan Turbo Kits, Macan GTS, 2015-2018 Macan S, and Macan Turbo vehicles. The front passenger seat occupancy sensor mat may degrade and fail to detect a passenger in the front seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AMA2
Recall Date: Mar 3, 2021
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2015-2018 Macan vehicles. The fuel pump service cover may contact the flow nozzle on the filter flange of the fuel pump, potentially causing cracks and a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: ALA2
Recall Date: Feb 12, 2020
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Porsche Cayenne Turbo S, Cayenne Turbo, Cayenne Plug-in Hybrid, Cayenne GTS, Cayenne Plug-in Hybrid Platinum Edition, Macan Turbo and Macan GTS vehicles, 2017-2018 Cayenne S, Macan, Cayenne Platinum Edition and Macan S vehicles and 2018 Cayenne vehicles equipped with the optional ski bag. The ski bag fastening strap may have been sewn with incorrect thread, possibly resulting in the strap seams tearing and the ski bag being unsecured in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AJ12
Recall Date: Nov 28, 2018
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2018 Porsche Macan S and Macan vehicles. These vehicles have a control unit that may fail and prevent safety-related functions such as driver display alerts and possibly impair drivability and post-crash functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AJ05
Recall Date: May 16, 2018
Consumer Complaints
34 ComplaintsPorsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
On November 26, 2021 I brought the vehicle in for service due to an airbag warning light. The dealer informed me that the front seat passenger occupancy sensor mat was faulty and must be replaced. The dealer disconnected the seat sensor, thus removing the air bag safety protection system for front seat passenger as the instrument panel shows no occupant in front passenger seat. I have repeated called the dealer only to be told the part was on back-order, but that was four months ago. I have also reached out to Porsche and they where not helpful. My concern is, in the vent of an accident, that the front seat passengers injuries could be fatal.
Corrective Action:
On November 26, 2021 I brought the vehicle in for service due to an airbag warning light. The dealer informed me that the front seat passenger occupancy sensor mat was faulty and must be replaced. The dealer disconnected the seat sensor, thus removing the air bag safety protection system for front seat passenger as the instrument panel shows no occupant in front passenger seat. I have repeated called the dealer only to be told the part was on back-order, but that was four months ago. I have also reached out to Porsche and they where not helpful. My concern is, in the vent of an accident, that the front seat passengers injuries could be fatal.
Additional Notes:
On November 26, 2021 I brought the vehicle in for service due to an airbag warning light. The dealer informed me that the front seat passenger occupancy sensor mat was faulty and must be replaced. The dealer disconnected the seat sensor, thus removing the air bag safety protection system for front seat passenger as the instrument panel shows no occupant in front passenger seat. I have repeated called the dealer only to be told the part was on back-order, but that was four months ago. I have also reached out to Porsche and they where not helpful. My concern is, in the vent of an accident, that the front seat passengers injuries could be fatal.
Mfg Campaign: 11456608
Recall Date: Mar 14, 2022
Porsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact's wife owns a 2018 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags). The dealer was contacted and informed the contact that the parts were unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Consumer has stated since March 24th,2022 nothing has been done.
Corrective Action:
The contact's wife owns a 2018 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags). The dealer was contacted and informed the contact that the parts were unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Consumer has stated since March 24th,2022 nothing has been done.
Additional Notes:
The contact's wife owns a 2018 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags). The dealer was contacted and informed the contact that the parts were unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Consumer has stated since March 24th,2022 nothing has been done.
Mfg Campaign: 11446123
Recall Date: Jan 4, 2022
Porsche Cars North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.
Corrective Action:
I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.
Additional Notes:
I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.
Mfg Campaign: 11444460
Recall Date: Dec 20, 2021
Porsche Cars North America, Inc.
Defect Description:
STEERING
Potential Consequences:
I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.
Corrective Action:
I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.
Additional Notes:
I purchased this vehicle from The Collection Dealer Coral Gables, Florida. I brought the car in to have them check the brake pedal travel. It seems to me that the brake pedal response to applying the brakes is spongy or too much travel. It feels like the lines have air in them. The Service advisor says it is normal for this Macan S to feel that way. I still don't think is right. Also, it has been a few times when I am parking the car seems like it wants to accelerate all by itself and I have to apply the brakes not to go over the parking spot stopper or if inside my garage, not to go thru the wall and end up inside my living room.
Mfg Campaign: 11444460
Recall Date: Dec 20, 2021
Porsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Corrective Action:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Additional Notes:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Mfg Campaign: 11434375
Recall Date: Sep 25, 2021
Porsche Cars North America, Inc.
Defect Description:
SEATS
Potential Consequences:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Corrective Action:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Additional Notes:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Mfg Campaign: 11434375
Recall Date: Sep 25, 2021
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Corrective Action:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Additional Notes:
I cannot use my car for fearing of legal actions if I put anybody onto the front passenger seat. This recall has been on since April this year— that’s almost 5 months. I’ve contacted the Porshe dealership so many times and they still haven’t received the parts from the manufacturer.
Mfg Campaign: 11434375
Recall Date: Sep 25, 2021
Porsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Front Passenger Seat occupancy sensor mat recall has not been remedy by my porsche dealership within a reasonable amount of time. I have made several attempts, calls, emails, and subsequently reached out to Porsche customer services and Porsche USA --- all advising someone will reach out and it will be rectified. Subsequently, all I received was a letter with regards to the recall April 30, 2021 however they have been aware long prior about the situation. Even when it went in for service, they detected and service department forgot to mention/address to the representative I work with at the dealership. it is unreasonable for Porsche to expect me to continually not have a passenger in my front seat when this vehicle is my main means of transportation.
Corrective Action:
Front Passenger Seat occupancy sensor mat recall has not been remedy by my porsche dealership within a reasonable amount of time. I have made several attempts, calls, emails, and subsequently reached out to Porsche customer services and Porsche USA --- all advising someone will reach out and it will be rectified. Subsequently, all I received was a letter with regards to the recall April 30, 2021 however they have been aware long prior about the situation. Even when it went in for service, they detected and service department forgot to mention/address to the representative I work with at the dealership. it is unreasonable for Porsche to expect me to continually not have a passenger in my front seat when this vehicle is my main means of transportation.
Additional Notes:
Front Passenger Seat occupancy sensor mat recall has not been remedy by my porsche dealership within a reasonable amount of time. I have made several attempts, calls, emails, and subsequently reached out to Porsche customer services and Porsche USA --- all advising someone will reach out and it will be rectified. Subsequently, all I received was a letter with regards to the recall April 30, 2021 however they have been aware long prior about the situation. Even when it went in for service, they detected and service department forgot to mention/address to the representative I work with at the dealership. it is unreasonable for Porsche to expect me to continually not have a passenger in my front seat when this vehicle is my main means of transportation.
Mfg Campaign: 11418038
Recall Date: May 21, 2021
Porsche Cars North America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE FRONT STABILIZER BAR BROKE IN HALF. CAR HAS ONLY 800 MILES ON IT. DEALERSHIP HAS NEVER SEEN THIS BEFORE AND CLAIMS DEFECTIVE STABILIZER BAR. BEING FIXED UNDER WARRANTY. CAR WAS IN MOTION WHEN THIS OCCURRED. THIS WAS ON A CITY STREET.
Corrective Action:
THE FRONT STABILIZER BAR BROKE IN HALF. CAR HAS ONLY 800 MILES ON IT. DEALERSHIP HAS NEVER SEEN THIS BEFORE AND CLAIMS DEFECTIVE STABILIZER BAR. BEING FIXED UNDER WARRANTY. CAR WAS IN MOTION WHEN THIS OCCURRED. THIS WAS ON A CITY STREET.
Additional Notes:
THE FRONT STABILIZER BAR BROKE IN HALF. CAR HAS ONLY 800 MILES ON IT. DEALERSHIP HAS NEVER SEEN THIS BEFORE AND CLAIMS DEFECTIVE STABILIZER BAR. BEING FIXED UNDER WARRANTY. CAR WAS IN MOTION WHEN THIS OCCURRED. THIS WAS ON A CITY STREET.
Mfg Campaign: 11373022
Recall Date: Nov 4, 2020
Porsche Cars North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
Corrective Action:
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
Additional Notes:
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
Mfg Campaign: 11319295
Recall Date: Mar 26, 2020
Porsche Cars North America, Inc.
Defect Description:
STEERING
Potential Consequences:
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
Corrective Action:
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
Additional Notes:
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
Mfg Campaign: 11319295
Recall Date: Mar 26, 2020
Porsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
2018 PORSCHE MACAN. CONSUMER WRITES IN REGARDS TO DIM LIGHTING SETTING BEING A SAFETY HAZARD. *LD THE CONSUMER STATED THE HEADLIGHTS APPEARED TO BE POINTING IN A DOWNWARD POSITION. *J'S
Corrective Action:
2018 PORSCHE MACAN. CONSUMER WRITES IN REGARDS TO DIM LIGHTING SETTING BEING A SAFETY HAZARD. *LD THE CONSUMER STATED THE HEADLIGHTS APPEARED TO BE POINTING IN A DOWNWARD POSITION. *J'S
Additional Notes:
2018 PORSCHE MACAN. CONSUMER WRITES IN REGARDS TO DIM LIGHTING SETTING BEING A SAFETY HAZARD. *LD THE CONSUMER STATED THE HEADLIGHTS APPEARED TO BE POINTING IN A DOWNWARD POSITION. *J'S
Mfg Campaign: 11245710
Recall Date: Aug 23, 2019
Porsche Cars North America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHEN TURNING AT SLOW SPEEDS RUBBING RUBBER SOUND OCCURS. DEALER WAS FINALLY GOING TO PULL THE STEERING WHEEL. I TRADED IT AND I'M SURE THEY NEVER FOUND OR FIXED THE PROBLEM.
Corrective Action:
WHEN TURNING AT SLOW SPEEDS RUBBING RUBBER SOUND OCCURS. DEALER WAS FINALLY GOING TO PULL THE STEERING WHEEL. I TRADED IT AND I'M SURE THEY NEVER FOUND OR FIXED THE PROBLEM.
Additional Notes:
WHEN TURNING AT SLOW SPEEDS RUBBING RUBBER SOUND OCCURS. DEALER WAS FINALLY GOING TO PULL THE STEERING WHEEL. I TRADED IT AND I'M SURE THEY NEVER FOUND OR FIXED THE PROBLEM.
Mfg Campaign: 11219890
Recall Date: Jun 13, 2019
Porsche Cars North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED THIS PORSCHE MACAN BASIC MODEL FROM A PORSCHE DEALERSHIP IN DESTIN IN OCT 2018 WITH 4,000 MILES, CERTIFIED PRE OWNED. THE BRAKE PEDAL HAS TOO MUCH PEDAL TRAVEL. I HAVE TO PUSH THE BRAKE PEDAL DOWN TO FAR BEFORE I FEEL THE BRAKES ENGAGE. I DON'T FEEL SAFE DRIVING THIS CAR. IT HAS BECOME A SAFETY ISSUE. ON MAR 29, 2019 I'M GOING TO TAKE IT INTO THE DEALERSHIP FOR THE 3RD TIME FOR THE SAME PROBLEM. I'VE WENT ONLINE AND DID A GOOGLE SEARCH FOR THIS PROBLEM AND THERE'S SEVERAL FORUMS WITH THIS SAME BASE MODEL MACAN WITH THE SAME PEDAL TRAVEL ISSUE. ALTHOUGH THIS CAR IS NOT THE 440 HP TURBO MODEL MACAN, IT HAS 250 HP AND IT NEEDS TO HAVE BETTER BRAKES THAN IT HAS. THAT IS WHY I'M WRITING THIS TO BRING THIS TO YOUR ATTENTION INCASE NO ONE HAS DONE THIS YET. I'M NOT SAYING THAT THE BRAKES DON'T WORK, I'M SAYING THERE'S TOO MUCH PEDAL TRAVEL BEFORE THEY ENGAGE AND IT'S SCARY WHEN I PUSH ON THE BRAKES AND THEY TRAVEL TOO FAR BEFORE THEY ENGAGE.
Corrective Action:
I PURCHASED THIS PORSCHE MACAN BASIC MODEL FROM A PORSCHE DEALERSHIP IN DESTIN IN OCT 2018 WITH 4,000 MILES, CERTIFIED PRE OWNED. THE BRAKE PEDAL HAS TOO MUCH PEDAL TRAVEL. I HAVE TO PUSH THE BRAKE PEDAL DOWN TO FAR BEFORE I FEEL THE BRAKES ENGAGE. I DON'T FEEL SAFE DRIVING THIS CAR. IT HAS BECOME A SAFETY ISSUE. ON MAR 29, 2019 I'M GOING TO TAKE IT INTO THE DEALERSHIP FOR THE 3RD TIME FOR THE SAME PROBLEM. I'VE WENT ONLINE AND DID A GOOGLE SEARCH FOR THIS PROBLEM AND THERE'S SEVERAL FORUMS WITH THIS SAME BASE MODEL MACAN WITH THE SAME PEDAL TRAVEL ISSUE. ALTHOUGH THIS CAR IS NOT THE 440 HP TURBO MODEL MACAN, IT HAS 250 HP AND IT NEEDS TO HAVE BETTER BRAKES THAN IT HAS. THAT IS WHY I'M WRITING THIS TO BRING THIS TO YOUR ATTENTION INCASE NO ONE HAS DONE THIS YET. I'M NOT SAYING THAT THE BRAKES DON'T WORK, I'M SAYING THERE'S TOO MUCH PEDAL TRAVEL BEFORE THEY ENGAGE AND IT'S SCARY WHEN I PUSH ON THE BRAKES AND THEY TRAVEL TOO FAR BEFORE THEY ENGAGE.
Additional Notes:
I PURCHASED THIS PORSCHE MACAN BASIC MODEL FROM A PORSCHE DEALERSHIP IN DESTIN IN OCT 2018 WITH 4,000 MILES, CERTIFIED PRE OWNED. THE BRAKE PEDAL HAS TOO MUCH PEDAL TRAVEL. I HAVE TO PUSH THE BRAKE PEDAL DOWN TO FAR BEFORE I FEEL THE BRAKES ENGAGE. I DON'T FEEL SAFE DRIVING THIS CAR. IT HAS BECOME A SAFETY ISSUE. ON MAR 29, 2019 I'M GOING TO TAKE IT INTO THE DEALERSHIP FOR THE 3RD TIME FOR THE SAME PROBLEM. I'VE WENT ONLINE AND DID A GOOGLE SEARCH FOR THIS PROBLEM AND THERE'S SEVERAL FORUMS WITH THIS SAME BASE MODEL MACAN WITH THE SAME PEDAL TRAVEL ISSUE. ALTHOUGH THIS CAR IS NOT THE 440 HP TURBO MODEL MACAN, IT HAS 250 HP AND IT NEEDS TO HAVE BETTER BRAKES THAN IT HAS. THAT IS WHY I'M WRITING THIS TO BRING THIS TO YOUR ATTENTION INCASE NO ONE HAS DONE THIS YET. I'M NOT SAYING THAT THE BRAKES DON'T WORK, I'M SAYING THERE'S TOO MUCH PEDAL TRAVEL BEFORE THEY ENGAGE AND IT'S SCARY WHEN I PUSH ON THE BRAKES AND THEY TRAVEL TOO FAR BEFORE THEY ENGAGE.
Mfg Campaign: 11189825
Recall Date: Mar 18, 2019
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