Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T51
Recall Date: Sep 12, 2017
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 10, 2017
Consumer Complaints
873 ComplaintsChrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. AFTER SWITCHING THE ORIGINAL TIRES, WHICH REQUIRED 85 LBS OF AIR PRESSURE FOR TIRES THAT REQUIRED 65 LBS OF PRESSURE, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROCKY MOUNT CHRYSLER IN ROCKY MOUNT, NC) WHO INDICATED THAT THERE WAS NO ISSUE AND FOUND THAT THE TPMS WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. AFTER SWITCHING THE ORIGINAL TIRES, WHICH REQUIRED 85 LBS OF AIR PRESSURE FOR TIRES THAT REQUIRED 65 LBS OF PRESSURE, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROCKY MOUNT CHRYSLER IN ROCKY MOUNT, NC) WHO INDICATED THAT THERE WAS NO ISSUE AND FOUND THAT THE TPMS WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. AFTER SWITCHING THE ORIGINAL TIRES, WHICH REQUIRED 85 LBS OF AIR PRESSURE FOR TIRES THAT REQUIRED 65 LBS OF PRESSURE, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROCKY MOUNT CHRYSLER IN ROCKY MOUNT, NC) WHO INDICATED THAT THERE WAS NO ISSUE AND FOUND THAT THE TPMS WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Mfg Campaign: 11031937
Recall Date: Oct 5, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL 2017 RAM 2500 TRANS TEMP GETTING TO HIGH AT NORMAL DRIVING CONDS WAS TOLD FROM PEOPLE WHO EXPERIENCED THIS THE EXHAUST IS TO CLOSE TO THE TRANS WITHOUT A DEFLECTOR
Corrective Action:
TAKATA RECALL 2017 RAM 2500 TRANS TEMP GETTING TO HIGH AT NORMAL DRIVING CONDS WAS TOLD FROM PEOPLE WHO EXPERIENCED THIS THE EXHAUST IS TO CLOSE TO THE TRANS WITHOUT A DEFLECTOR
Additional Notes:
TAKATA RECALL 2017 RAM 2500 TRANS TEMP GETTING TO HIGH AT NORMAL DRIVING CONDS WAS TOLD FROM PEOPLE WHO EXPERIENCED THIS THE EXHAUST IS TO CLOSE TO THE TRANS WITHOUT A DEFLECTOR
Mfg Campaign: 11024864
Recall Date: Sep 21, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING DOWN HILL WITH LOAD, ENGINE DIED WITH NO WARNING LOST BRAKES AND STEERING.
Corrective Action:
WHILE DRIVING DOWN HILL WITH LOAD, ENGINE DIED WITH NO WARNING LOST BRAKES AND STEERING.
Additional Notes:
WHILE DRIVING DOWN HILL WITH LOAD, ENGINE DIED WITH NO WARNING LOST BRAKES AND STEERING.
Mfg Campaign: 11023764
Recall Date: Sep 16, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING DOWN HILL WITH LOAD, ENGINE DIED WITH NO WARNING LOST BRAKES AND STEERING.
Corrective Action:
WHILE DRIVING DOWN HILL WITH LOAD, ENGINE DIED WITH NO WARNING LOST BRAKES AND STEERING.
Additional Notes:
WHILE DRIVING DOWN HILL WITH LOAD, ENGINE DIED WITH NO WARNING LOST BRAKES AND STEERING.
Mfg Campaign: 11023764
Recall Date: Sep 16, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRUCK HAS MAJOR VIBRATION BETWEEN 60 TO 80 MPH. DEALER HAS ATTEMPTED TO FIX 3 TIMES WITH 2 TIRE REBALANCING AND 1 LOAD FORCE REBALANCE. NONE HAVE IMPACTED VIBRATION. NOW VIBRATION IS WORSE AND IS IMPACTING DRIVABILITY. COMPLAINT TICKET IS IN WITH FCA # 32159244. DEALER HAS ENTERED STAR TICKET 8/24/17. TRUCK CURRENT MELANGE IS 3223, AND WAS JUST PURCHASED IN JUNE 2017.
Corrective Action:
TRUCK HAS MAJOR VIBRATION BETWEEN 60 TO 80 MPH. DEALER HAS ATTEMPTED TO FIX 3 TIMES WITH 2 TIRE REBALANCING AND 1 LOAD FORCE REBALANCE. NONE HAVE IMPACTED VIBRATION. NOW VIBRATION IS WORSE AND IS IMPACTING DRIVABILITY. COMPLAINT TICKET IS IN WITH FCA # 32159244. DEALER HAS ENTERED STAR TICKET 8/24/17. TRUCK CURRENT MELANGE IS 3223, AND WAS JUST PURCHASED IN JUNE 2017.
Additional Notes:
TRUCK HAS MAJOR VIBRATION BETWEEN 60 TO 80 MPH. DEALER HAS ATTEMPTED TO FIX 3 TIMES WITH 2 TIRE REBALANCING AND 1 LOAD FORCE REBALANCE. NONE HAVE IMPACTED VIBRATION. NOW VIBRATION IS WORSE AND IS IMPACTING DRIVABILITY. COMPLAINT TICKET IS IN WITH FCA # 32159244. DEALER HAS ENTERED STAR TICKET 8/24/17. TRUCK CURRENT MELANGE IS 3223, AND WAS JUST PURCHASED IN JUNE 2017.
Mfg Campaign: 11019941
Recall Date: Aug 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
STOPPED AND PLACED MY RAM 2500 IN PARK WITH THE ENGINE RUNNING. GOT OUT AND PUSHED A VEHICLE OFF A CAR DOLLY ATTACHED TO THE TRUCK! THE TRUCK JUMPED OUT OF GEAR AND STARTED GOING BACKWARDS. I RAN TO STOP IT AS THE TRUCK AND CAR DOLLY JACK KNIFED HITTING ME AND KNOCKING BACKWARDS. THE DOLLY WEDGED UNDER THE SIDE OF THE TRUCK DAMAGING IT! SINCE THEN SEVERAL TIMES IT HAS NOT WANTED TO GO INTO REVERSE. YOU WILL HAVE TO SHIFT IT BACK INTO PARK THEN BACK INTO REVERSE FOR IT TO WORK! *DT *DT *TR
Corrective Action:
STOPPED AND PLACED MY RAM 2500 IN PARK WITH THE ENGINE RUNNING. GOT OUT AND PUSHED A VEHICLE OFF A CAR DOLLY ATTACHED TO THE TRUCK! THE TRUCK JUMPED OUT OF GEAR AND STARTED GOING BACKWARDS. I RAN TO STOP IT AS THE TRUCK AND CAR DOLLY JACK KNIFED HITTING ME AND KNOCKING BACKWARDS. THE DOLLY WEDGED UNDER THE SIDE OF THE TRUCK DAMAGING IT! SINCE THEN SEVERAL TIMES IT HAS NOT WANTED TO GO INTO REVERSE. YOU WILL HAVE TO SHIFT IT BACK INTO PARK THEN BACK INTO REVERSE FOR IT TO WORK! *DT *DT *TR
Additional Notes:
STOPPED AND PLACED MY RAM 2500 IN PARK WITH THE ENGINE RUNNING. GOT OUT AND PUSHED A VEHICLE OFF A CAR DOLLY ATTACHED TO THE TRUCK! THE TRUCK JUMPED OUT OF GEAR AND STARTED GOING BACKWARDS. I RAN TO STOP IT AS THE TRUCK AND CAR DOLLY JACK KNIFED HITTING ME AND KNOCKING BACKWARDS. THE DOLLY WEDGED UNDER THE SIDE OF THE TRUCK DAMAGING IT! SINCE THEN SEVERAL TIMES IT HAS NOT WANTED TO GO INTO REVERSE. YOU WILL HAVE TO SHIFT IT BACK INTO PARK THEN BACK INTO REVERSE FOR IT TO WORK! *DT *DT *TR
Mfg Campaign: 11018956
Recall Date: Aug 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CASTER FAILED AND NEEDED TO BE ADJUSTED OR A BALL JOINT NEEDED TO BE APPLIED. THE DEALER STATED THAT NO KNOWN SOLUTION WAS AVAILABLE. THE FAILURE WAS PERSISTENT. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS (1. SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020 AND 2. BOARDWALK CHRYSLER DODGE JEEP RAM, 1 BAIR ISLAND ROAD, REDWOOD CITY, CA 94063). THE DIAGNOSTIC RESULTS WERE THE SAME AT BOTH DEALERS. THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 326. UPDATED 08/30/17*LJ *CN
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CASTER FAILED AND NEEDED TO BE ADJUSTED OR A BALL JOINT NEEDED TO BE APPLIED. THE DEALER STATED THAT NO KNOWN SOLUTION WAS AVAILABLE. THE FAILURE WAS PERSISTENT. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS (1. SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020 AND 2. BOARDWALK CHRYSLER DODGE JEEP RAM, 1 BAIR ISLAND ROAD, REDWOOD CITY, CA 94063). THE DIAGNOSTIC RESULTS WERE THE SAME AT BOTH DEALERS. THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 326. UPDATED 08/30/17*LJ *CN
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CASTER FAILED AND NEEDED TO BE ADJUSTED OR A BALL JOINT NEEDED TO BE APPLIED. THE DEALER STATED THAT NO KNOWN SOLUTION WAS AVAILABLE. THE FAILURE WAS PERSISTENT. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS (1. SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020 AND 2. BOARDWALK CHRYSLER DODGE JEEP RAM, 1 BAIR ISLAND ROAD, REDWOOD CITY, CA 94063). THE DIAGNOSTIC RESULTS WERE THE SAME AT BOTH DEALERS. THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 326. UPDATED 08/30/17*LJ *CN
Mfg Campaign: 11005391
Recall Date: Jul 14, 2017
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CASTER FAILED AND NEEDED TO BE ADJUSTED OR A BALL JOINT NEEDED TO BE APPLIED. THE DEALER STATED THAT NO KNOWN SOLUTION WAS AVAILABLE. THE FAILURE WAS PERSISTENT. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS (1. SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020 AND 2. BOARDWALK CHRYSLER DODGE JEEP RAM, 1 BAIR ISLAND ROAD, REDWOOD CITY, CA 94063). THE DIAGNOSTIC RESULTS WERE THE SAME AT BOTH DEALERS. THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 326. UPDATED 08/30/17*LJ *CN
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CASTER FAILED AND NEEDED TO BE ADJUSTED OR A BALL JOINT NEEDED TO BE APPLIED. THE DEALER STATED THAT NO KNOWN SOLUTION WAS AVAILABLE. THE FAILURE WAS PERSISTENT. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS (1. SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020 AND 2. BOARDWALK CHRYSLER DODGE JEEP RAM, 1 BAIR ISLAND ROAD, REDWOOD CITY, CA 94063). THE DIAGNOSTIC RESULTS WERE THE SAME AT BOTH DEALERS. THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 326. UPDATED 08/30/17*LJ *CN
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CASTER FAILED AND NEEDED TO BE ADJUSTED OR A BALL JOINT NEEDED TO BE APPLIED. THE DEALER STATED THAT NO KNOWN SOLUTION WAS AVAILABLE. THE FAILURE WAS PERSISTENT. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS (1. SOUTH COUNTY RAM IN GILROY 455 AUTOMALL DRIVE, GILROY, CA 95020 AND 2. BOARDWALK CHRYSLER DODGE JEEP RAM, 1 BAIR ISLAND ROAD, REDWOOD CITY, CA 94063). THE DIAGNOSTIC RESULTS WERE THE SAME AT BOTH DEALERS. THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 326. UPDATED 08/30/17*LJ *CN
Mfg Campaign: 11005391
Recall Date: Jul 14, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
"DEAD ACCELERATOR PEDAL" SITUATION: FROM A STOP, THERE IS ABOUT A 1-2 SECOND DELAY BEFORE FULL POWER IS GIVEN. SITUATION 2: WHEN ON THE THROTTLE, AND YOU LET OFF THE THROTTLE COMPLETELY, AND THEN RAPIDLY GET BACK ON THE THROTTLE; THE ENGINE DOES NOT RESPOND FOR ALMOST 2 SECONDS. THIS IS *HIGHLY* DANGEROUS, ESPECIALLY WHEN MERGING IN HEAVY TRAFFIC; OR IN AN INSTANCE WHERE SOMEONE MAKES AN UNEXPECTED MOVE (PULLING OUT, CHANGING LANES, ETC) IN FRONT OF YOU AND YOU WANT THE POWER BACK QUICKLY. IT HAPPENS TO ME AT LEAST TWICE A WEEK; AND IT CAN BE CITY OR HIGHWAY, AT ANY SPEED. THE ONLY TRIGGER IS TO RELEASE THE ACCELERATOR AND THEN STEP RIGHT BACK ON IT, AND YOU WILL BE MISSING POWER FOR A COUPLE SECONDS.
Corrective Action:
"DEAD ACCELERATOR PEDAL" SITUATION: FROM A STOP, THERE IS ABOUT A 1-2 SECOND DELAY BEFORE FULL POWER IS GIVEN. SITUATION 2: WHEN ON THE THROTTLE, AND YOU LET OFF THE THROTTLE COMPLETELY, AND THEN RAPIDLY GET BACK ON THE THROTTLE; THE ENGINE DOES NOT RESPOND FOR ALMOST 2 SECONDS. THIS IS *HIGHLY* DANGEROUS, ESPECIALLY WHEN MERGING IN HEAVY TRAFFIC; OR IN AN INSTANCE WHERE SOMEONE MAKES AN UNEXPECTED MOVE (PULLING OUT, CHANGING LANES, ETC) IN FRONT OF YOU AND YOU WANT THE POWER BACK QUICKLY. IT HAPPENS TO ME AT LEAST TWICE A WEEK; AND IT CAN BE CITY OR HIGHWAY, AT ANY SPEED. THE ONLY TRIGGER IS TO RELEASE THE ACCELERATOR AND THEN STEP RIGHT BACK ON IT, AND YOU WILL BE MISSING POWER FOR A COUPLE SECONDS.
Additional Notes:
"DEAD ACCELERATOR PEDAL" SITUATION: FROM A STOP, THERE IS ABOUT A 1-2 SECOND DELAY BEFORE FULL POWER IS GIVEN. SITUATION 2: WHEN ON THE THROTTLE, AND YOU LET OFF THE THROTTLE COMPLETELY, AND THEN RAPIDLY GET BACK ON THE THROTTLE; THE ENGINE DOES NOT RESPOND FOR ALMOST 2 SECONDS. THIS IS *HIGHLY* DANGEROUS, ESPECIALLY WHEN MERGING IN HEAVY TRAFFIC; OR IN AN INSTANCE WHERE SOMEONE MAKES AN UNEXPECTED MOVE (PULLING OUT, CHANGING LANES, ETC) IN FRONT OF YOU AND YOU WANT THE POWER BACK QUICKLY. IT HAPPENS TO ME AT LEAST TWICE A WEEK; AND IT CAN BE CITY OR HIGHWAY, AT ANY SPEED. THE ONLY TRIGGER IS TO RELEASE THE ACCELERATOR AND THEN STEP RIGHT BACK ON IT, AND YOU WILL BE MISSING POWER FOR A COUPLE SECONDS.
Mfg Campaign: 11002838
Recall Date: Jul 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
HAS VENT FOR FROUNT DRIVE AXEL IN WHEEL WELL HE CATCHES RAINWATER AND GET YOU INTO THE FRONT DIFFERENTIAL ON FOUR-WHEEL-DRIVE SAYS DRIVE AXLE IS NOT PART OF DRIVETRAIN AND WILL NOT COVER WARRANTY ALL DODGE RAM FOUR-WHEEL-DRIVE'S 2017 MODELS WILL HAVE THE SAME PROBLEM ENOUGH WATER GETS IN THE FRONT DIFFERENTIAL IT WILL BURN UP THE GEAR NEEDS TO BE CORRECTED BEFORE SOMEBODY HAS A FRONT IN LOCK UP AND CAUSES
Corrective Action:
HAS VENT FOR FROUNT DRIVE AXEL IN WHEEL WELL HE CATCHES RAINWATER AND GET YOU INTO THE FRONT DIFFERENTIAL ON FOUR-WHEEL-DRIVE SAYS DRIVE AXLE IS NOT PART OF DRIVETRAIN AND WILL NOT COVER WARRANTY ALL DODGE RAM FOUR-WHEEL-DRIVE'S 2017 MODELS WILL HAVE THE SAME PROBLEM ENOUGH WATER GETS IN THE FRONT DIFFERENTIAL IT WILL BURN UP THE GEAR NEEDS TO BE CORRECTED BEFORE SOMEBODY HAS A FRONT IN LOCK UP AND CAUSES
Additional Notes:
HAS VENT FOR FROUNT DRIVE AXEL IN WHEEL WELL HE CATCHES RAINWATER AND GET YOU INTO THE FRONT DIFFERENTIAL ON FOUR-WHEEL-DRIVE SAYS DRIVE AXLE IS NOT PART OF DRIVETRAIN AND WILL NOT COVER WARRANTY ALL DODGE RAM FOUR-WHEEL-DRIVE'S 2017 MODELS WILL HAVE THE SAME PROBLEM ENOUGH WATER GETS IN THE FRONT DIFFERENTIAL IT WILL BURN UP THE GEAR NEEDS TO BE CORRECTED BEFORE SOMEBODY HAS A FRONT IN LOCK UP AND CAUSES
Mfg Campaign: 10993378
Recall Date: Jun 6, 2017
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE TIRE WAS INFLATED ABOVE THE RECOMMENDED PSI. WHILE DRIVING 30 MPH, THE CONTACT DROVE OVER A SET OF RAILROAD TRACKS AND THE VEHICLE FISHTAILED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT IT OPERATED AS INTENDED. THE CONTACT STATED THAT THE TIRES WERE DEFLATED TO 63 PSI, WHICH PREVENTED THE VEHICLE FROM FISHTAILING WHEN TRAVELING OVER ROUGH TERRAIN. THE CONTACT STATED THAT DEFLATING THE TIRE PRODUCED A FAULT CODE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE MANUFACTURER REQUIRED THE OVER INFLATION OF THE TIRE. THE CONTACT WAS CONCERNED THAT THE DRIVER'S DOOR DECAL STATED THAT THE TIRE MAX TIRE PRESSURE WAS 60. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.
Corrective Action:
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE TIRE WAS INFLATED ABOVE THE RECOMMENDED PSI. WHILE DRIVING 30 MPH, THE CONTACT DROVE OVER A SET OF RAILROAD TRACKS AND THE VEHICLE FISHTAILED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT IT OPERATED AS INTENDED. THE CONTACT STATED THAT THE TIRES WERE DEFLATED TO 63 PSI, WHICH PREVENTED THE VEHICLE FROM FISHTAILING WHEN TRAVELING OVER ROUGH TERRAIN. THE CONTACT STATED THAT DEFLATING THE TIRE PRODUCED A FAULT CODE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE MANUFACTURER REQUIRED THE OVER INFLATION OF THE TIRE. THE CONTACT WAS CONCERNED THAT THE DRIVER'S DOOR DECAL STATED THAT THE TIRE MAX TIRE PRESSURE WAS 60. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.
Additional Notes:
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE TIRE WAS INFLATED ABOVE THE RECOMMENDED PSI. WHILE DRIVING 30 MPH, THE CONTACT DROVE OVER A SET OF RAILROAD TRACKS AND THE VEHICLE FISHTAILED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT IT OPERATED AS INTENDED. THE CONTACT STATED THAT THE TIRES WERE DEFLATED TO 63 PSI, WHICH PREVENTED THE VEHICLE FROM FISHTAILING WHEN TRAVELING OVER ROUGH TERRAIN. THE CONTACT STATED THAT DEFLATING THE TIRE PRODUCED A FAULT CODE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE MANUFACTURER REQUIRED THE OVER INFLATION OF THE TIRE. THE CONTACT WAS CONCERNED THAT THE DRIVER'S DOOR DECAL STATED THAT THE TIRE MAX TIRE PRESSURE WAS 60. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.
Mfg Campaign: 10993277
Recall Date: Jun 5, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT SMELLED SMOKE AND PULLED THE VEHICLE OVER. ALTHOUGH THERE WERE NO WARNING INDICATORS, THE GAUGE SHOWED THAT THE TRANSMISSION TEMPERATURE WAS OVER 300 DEGREES. THE CONTACT AND HIS TWO CHILDREN EXITED THE VEHICLE. THE ENGINE BAY THEN EMITTED FIRE AND SMOKE, WHICH CAME THROUGH THE PASSENGER SIDE DASHBOARD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE TRANSMISSION WAS THE SOURCE OF THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Corrective Action:
TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT SMELLED SMOKE AND PULLED THE VEHICLE OVER. ALTHOUGH THERE WERE NO WARNING INDICATORS, THE GAUGE SHOWED THAT THE TRANSMISSION TEMPERATURE WAS OVER 300 DEGREES. THE CONTACT AND HIS TWO CHILDREN EXITED THE VEHICLE. THE ENGINE BAY THEN EMITTED FIRE AND SMOKE, WHICH CAME THROUGH THE PASSENGER SIDE DASHBOARD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE TRANSMISSION WAS THE SOURCE OF THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Additional Notes:
TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT SMELLED SMOKE AND PULLED THE VEHICLE OVER. ALTHOUGH THERE WERE NO WARNING INDICATORS, THE GAUGE SHOWED THAT THE TRANSMISSION TEMPERATURE WAS OVER 300 DEGREES. THE CONTACT AND HIS TWO CHILDREN EXITED THE VEHICLE. THE ENGINE BAY THEN EMITTED FIRE AND SMOKE, WHICH CAME THROUGH THE PASSENGER SIDE DASHBOARD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE TRANSMISSION WAS THE SOURCE OF THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Mfg Campaign: 10970330
Recall Date: Apr 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
PURCHASED 2017 MODEL RAM 4WDTRUCK ON 20 JAN 17. ON 21 JAN 17 NOTICED GREASE STREAM MARKS ON RIGHT FRONT TIRE. DROVE ANOTHER 420 MILES ON HIGHWAY. NOTICED HEAVIER GREASE STREAM MARKS ON SAME TIRE, WITH SPRAY-ON TO THE FRONT RIGHT REAR INNER FENDER. DROVE ANOTHER 420 HIGHWAY MILES. UPON INSPECTION OF THE BACKSIDE OF SAID TIRE I NOTICED BLACK GREASE LEAKING FROM THE INNER HUB. ON 06 FEB 17 DEALER INSPECTED SAID HUB. FIRST TOLD ME " YOU PICKED UP SOME DIRT FROM THE ROAD"? THEN TO MY SURPRISE, DEALER'S CHIEF MECHANIC SAID THAT NOT ONLY THE FRONT RIGHT BEARING IS LEAKING, BUT ALSO THE FRONT LEFT BEARING IS LEAKING. SERVICE MANGER FIRST TOLD ME "THERE IS NOTHING WE CAN DO" UPON THREATENING WITH LEGAL ACTION, DEALER EVENTUALLY ORDERED PARTS TO FIX PROBLEM.
Corrective Action:
PURCHASED 2017 MODEL RAM 4WDTRUCK ON 20 JAN 17. ON 21 JAN 17 NOTICED GREASE STREAM MARKS ON RIGHT FRONT TIRE. DROVE ANOTHER 420 MILES ON HIGHWAY. NOTICED HEAVIER GREASE STREAM MARKS ON SAME TIRE, WITH SPRAY-ON TO THE FRONT RIGHT REAR INNER FENDER. DROVE ANOTHER 420 HIGHWAY MILES. UPON INSPECTION OF THE BACKSIDE OF SAID TIRE I NOTICED BLACK GREASE LEAKING FROM THE INNER HUB. ON 06 FEB 17 DEALER INSPECTED SAID HUB. FIRST TOLD ME " YOU PICKED UP SOME DIRT FROM THE ROAD"? THEN TO MY SURPRISE, DEALER'S CHIEF MECHANIC SAID THAT NOT ONLY THE FRONT RIGHT BEARING IS LEAKING, BUT ALSO THE FRONT LEFT BEARING IS LEAKING. SERVICE MANGER FIRST TOLD ME "THERE IS NOTHING WE CAN DO" UPON THREATENING WITH LEGAL ACTION, DEALER EVENTUALLY ORDERED PARTS TO FIX PROBLEM.
Additional Notes:
PURCHASED 2017 MODEL RAM 4WDTRUCK ON 20 JAN 17. ON 21 JAN 17 NOTICED GREASE STREAM MARKS ON RIGHT FRONT TIRE. DROVE ANOTHER 420 MILES ON HIGHWAY. NOTICED HEAVIER GREASE STREAM MARKS ON SAME TIRE, WITH SPRAY-ON TO THE FRONT RIGHT REAR INNER FENDER. DROVE ANOTHER 420 HIGHWAY MILES. UPON INSPECTION OF THE BACKSIDE OF SAID TIRE I NOTICED BLACK GREASE LEAKING FROM THE INNER HUB. ON 06 FEB 17 DEALER INSPECTED SAID HUB. FIRST TOLD ME " YOU PICKED UP SOME DIRT FROM THE ROAD"? THEN TO MY SURPRISE, DEALER'S CHIEF MECHANIC SAID THAT NOT ONLY THE FRONT RIGHT BEARING IS LEAKING, BUT ALSO THE FRONT LEFT BEARING IS LEAKING. SERVICE MANGER FIRST TOLD ME "THERE IS NOTHING WE CAN DO" UPON THREATENING WITH LEGAL ACTION, DEALER EVENTUALLY ORDERED PARTS TO FIX PROBLEM.
Mfg Campaign: 10949964
Recall Date: Feb 7, 2017
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