Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The transmission hydraulic sensor may inaccurately measure the hydraulic fluid pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUV-07
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The center support bolts for the driveshaft may loosen, possibly resulting in the front portion of the driveshaft disconnecting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUI-94
Recall Date: Jul 10, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Subaru Ascent vehicles. These vehicles may be missing spot welds on, or around, the B-Pillar, compromising vehicle strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTU-80
Recall Date: Aug 2, 2018
Consumer Complaints
532 ComplaintsSubaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FRESH FUEL SMELL FROM THE VEHICLE (ENTERING THE CABIN WHILE DRIVING AND UPON PARKING). UPON ARRIVING HOME YESTERDAY, THE SMELL WAS STILL VERY STRONG. I WENT A STEP FURTHER AND PULLED THE OIL DIPSTICK TO CHECK THE LEVEL AND TO SEE IF THAT'S WHERE IT WAS ORIGINATING FROM. SURE ENOUGH, THAT IS WHERE I AM SMELLING IT. I WENT SO FAR AS TO WIPE OFF THE DIPSTICK AND CHECK ONCE AGAIN WITH THE SAME RESULT. I ALSO NOTED THAT THE OIL LEVEL IS WELL ABOVE THE HIGH MARK. MY MAIN CONCERN IS THE RISK FOR DAMAGE TO THE ENGINE GIVEN THAT IT APPEARS THAT FUEL IS MIXING IN WITH THE OIL.
Corrective Action:
FRESH FUEL SMELL FROM THE VEHICLE (ENTERING THE CABIN WHILE DRIVING AND UPON PARKING). UPON ARRIVING HOME YESTERDAY, THE SMELL WAS STILL VERY STRONG. I WENT A STEP FURTHER AND PULLED THE OIL DIPSTICK TO CHECK THE LEVEL AND TO SEE IF THAT'S WHERE IT WAS ORIGINATING FROM. SURE ENOUGH, THAT IS WHERE I AM SMELLING IT. I WENT SO FAR AS TO WIPE OFF THE DIPSTICK AND CHECK ONCE AGAIN WITH THE SAME RESULT. I ALSO NOTED THAT THE OIL LEVEL IS WELL ABOVE THE HIGH MARK. MY MAIN CONCERN IS THE RISK FOR DAMAGE TO THE ENGINE GIVEN THAT IT APPEARS THAT FUEL IS MIXING IN WITH THE OIL.
Additional Notes:
FRESH FUEL SMELL FROM THE VEHICLE (ENTERING THE CABIN WHILE DRIVING AND UPON PARKING). UPON ARRIVING HOME YESTERDAY, THE SMELL WAS STILL VERY STRONG. I WENT A STEP FURTHER AND PULLED THE OIL DIPSTICK TO CHECK THE LEVEL AND TO SEE IF THAT'S WHERE IT WAS ORIGINATING FROM. SURE ENOUGH, THAT IS WHERE I AM SMELLING IT. I WENT SO FAR AS TO WIPE OFF THE DIPSTICK AND CHECK ONCE AGAIN WITH THE SAME RESULT. I ALSO NOTED THAT THE OIL LEVEL IS WELL ABOVE THE HIGH MARK. MY MAIN CONCERN IS THE RISK FOR DAMAGE TO THE ENGINE GIVEN THAT IT APPEARS THAT FUEL IS MIXING IN WITH THE OIL.
Mfg Campaign: 11299624
Recall Date: Jan 15, 2020
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
IN A MATTER OF 3 WEEKS, THE ASCENT CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD WITH NO OBJECTS IN VIEW OF THE CAR ON 2 DIFFERENT OCCASIONS. THE ANTI-COLLISION BRAKING SYSTEM INITIATED FROM APPROXIMATELY 35 MPH TO A COMPLETE STOP, THINKING THE FOG WAS AN OBJECT. THIS IS EXTREMELY UNSAFE AS THE VEHICLE CAN STOP AT ANYTIME, IN THE FOG. IF THERE WAS TRAFFIC ON THE ROAD, WE WOULD HAVE BEEN REAR ENDED. DEALERSHIP COULD NOT REPLICATE PROBLEM, WILL BE CONTACTING SUBARU DIRECTLY NEXT. MILEAGE IS APPROXIMATELY 8,500.
Corrective Action:
IN A MATTER OF 3 WEEKS, THE ASCENT CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD WITH NO OBJECTS IN VIEW OF THE CAR ON 2 DIFFERENT OCCASIONS. THE ANTI-COLLISION BRAKING SYSTEM INITIATED FROM APPROXIMATELY 35 MPH TO A COMPLETE STOP, THINKING THE FOG WAS AN OBJECT. THIS IS EXTREMELY UNSAFE AS THE VEHICLE CAN STOP AT ANYTIME, IN THE FOG. IF THERE WAS TRAFFIC ON THE ROAD, WE WOULD HAVE BEEN REAR ENDED. DEALERSHIP COULD NOT REPLICATE PROBLEM, WILL BE CONTACTING SUBARU DIRECTLY NEXT. MILEAGE IS APPROXIMATELY 8,500.
Additional Notes:
IN A MATTER OF 3 WEEKS, THE ASCENT CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD WITH NO OBJECTS IN VIEW OF THE CAR ON 2 DIFFERENT OCCASIONS. THE ANTI-COLLISION BRAKING SYSTEM INITIATED FROM APPROXIMATELY 35 MPH TO A COMPLETE STOP, THINKING THE FOG WAS AN OBJECT. THIS IS EXTREMELY UNSAFE AS THE VEHICLE CAN STOP AT ANYTIME, IN THE FOG. IF THERE WAS TRAFFIC ON THE ROAD, WE WOULD HAVE BEEN REAR ENDED. DEALERSHIP COULD NOT REPLICATE PROBLEM, WILL BE CONTACTING SUBARU DIRECTLY NEXT. MILEAGE IS APPROXIMATELY 8,500.
Mfg Campaign: 11298861
Recall Date: Jan 12, 2020
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I WAS REAR-ENDED REALLY BAD AT 35+ SPEED OF RESPONSIBLE PARTY, WHILE I WAS AT FULL STOP. IMPACT TOTALED MY VEHICLE, BUT THE AIRBAG DID NOT DEPLOY. SUBSEQUENTLY, I HIT A STEERING WHEEL WITH MY FOREHEAD AND SUFFERED ONLY A CONCUSSION, LUCKILY.
Corrective Action:
I WAS REAR-ENDED REALLY BAD AT 35+ SPEED OF RESPONSIBLE PARTY, WHILE I WAS AT FULL STOP. IMPACT TOTALED MY VEHICLE, BUT THE AIRBAG DID NOT DEPLOY. SUBSEQUENTLY, I HIT A STEERING WHEEL WITH MY FOREHEAD AND SUFFERED ONLY A CONCUSSION, LUCKILY.
Additional Notes:
I WAS REAR-ENDED REALLY BAD AT 35+ SPEED OF RESPONSIBLE PARTY, WHILE I WAS AT FULL STOP. IMPACT TOTALED MY VEHICLE, BUT THE AIRBAG DID NOT DEPLOY. SUBSEQUENTLY, I HIT A STEERING WHEEL WITH MY FOREHEAD AND SUFFERED ONLY A CONCUSSION, LUCKILY.
Mfg Campaign: 11298159
Recall Date: Jan 9, 2020
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WE TOOK POSSESSION OF THIS VEHICLE OCTOBER 2019, BRAND NEW ORDER. EVER SINCE WE HAVE HAD THIS VEHICLE WE HAVE QUESTIONED SEVERAL DEALERS REGARDING THE HEADLIGHTS PLACEMENT. WHEN YOU DRIVE ON NON LIT ROADS YOU CAN ONLY SEE ABOUT 6 FEET IN FRONT OF YOU. ANYONE WALKING ON THE SIDE OF THE ROAD, AN ANIMAL, BROKEN DOWN VEHICLE, THE STREET YOU ARE SUPPOSE TO TURN ON; YOU DO NOT SEE UNTIL YOU ARE RIGHT ON TOP OF THE OBJECT. WE HAVE BEEN DRIVING WITH THE HIGH BEAMS ON IN ORDER TO SEE WHAT IS AHEAD OF US. THE LOW BEAMS ENGAGED SEEM TO HAVE A WALL ABOUT 6 FEET OUT THAT YOU CAN NOT SEE BEYOND THAT AREA. WE WERE TOLD THAT THE HEADLIGHTS ARE AIMED PROPERLY AND THERE IS NOTHING THAT THEY CAN OR WILL DO ABOUT IT. WHEN DRIVING IN A LIGHTED AREA IT IS NOT AS BAD; WHEN DRIVING DOWN BACK UNLIT ROADS WITH TRAFFIC COMING AT YOU OR TRAFFIC IN FRONT OF YOU THE HEADLIGHTS ARE TERRIBLE. WE LIVE IN A RURAL AREA WITH VERY LITTLE STREET LIGHTING AND I AM REALLY CONCERNED ABOUT HITTING SOMETHING BECAUSE THE HEADLIGHT DO NOT ILLUMINATE ENOUGH TO SEE OBJECTS IN THE ROAD. WE ASKED OUR SALES PERSON ABOUT THE HEADLIGHTS AND HE WENT OUT AND TESTED OUR CONCERN, HE TOLD US TO SAY SOMETHING TO THE MAINTENANCE DEPARTMENT WHEN WE BROUGHT THE CAR IN FOR ITS FIRST INSPECTION. WE WERE TOLD THERE WAS NOTHING THEY COULD DO ABOUT THE HEADLIGHTS. I HAVE ASKED AT THE NEXT DEALER AND WAS TOLD THE SAME THING. I AM AT A LOSS ON HOW TO CORRECT THIS.
Corrective Action:
WE TOOK POSSESSION OF THIS VEHICLE OCTOBER 2019, BRAND NEW ORDER. EVER SINCE WE HAVE HAD THIS VEHICLE WE HAVE QUESTIONED SEVERAL DEALERS REGARDING THE HEADLIGHTS PLACEMENT. WHEN YOU DRIVE ON NON LIT ROADS YOU CAN ONLY SEE ABOUT 6 FEET IN FRONT OF YOU. ANYONE WALKING ON THE SIDE OF THE ROAD, AN ANIMAL, BROKEN DOWN VEHICLE, THE STREET YOU ARE SUPPOSE TO TURN ON; YOU DO NOT SEE UNTIL YOU ARE RIGHT ON TOP OF THE OBJECT. WE HAVE BEEN DRIVING WITH THE HIGH BEAMS ON IN ORDER TO SEE WHAT IS AHEAD OF US. THE LOW BEAMS ENGAGED SEEM TO HAVE A WALL ABOUT 6 FEET OUT THAT YOU CAN NOT SEE BEYOND THAT AREA. WE WERE TOLD THAT THE HEADLIGHTS ARE AIMED PROPERLY AND THERE IS NOTHING THAT THEY CAN OR WILL DO ABOUT IT. WHEN DRIVING IN A LIGHTED AREA IT IS NOT AS BAD; WHEN DRIVING DOWN BACK UNLIT ROADS WITH TRAFFIC COMING AT YOU OR TRAFFIC IN FRONT OF YOU THE HEADLIGHTS ARE TERRIBLE. WE LIVE IN A RURAL AREA WITH VERY LITTLE STREET LIGHTING AND I AM REALLY CONCERNED ABOUT HITTING SOMETHING BECAUSE THE HEADLIGHT DO NOT ILLUMINATE ENOUGH TO SEE OBJECTS IN THE ROAD. WE ASKED OUR SALES PERSON ABOUT THE HEADLIGHTS AND HE WENT OUT AND TESTED OUR CONCERN, HE TOLD US TO SAY SOMETHING TO THE MAINTENANCE DEPARTMENT WHEN WE BROUGHT THE CAR IN FOR ITS FIRST INSPECTION. WE WERE TOLD THERE WAS NOTHING THEY COULD DO ABOUT THE HEADLIGHTS. I HAVE ASKED AT THE NEXT DEALER AND WAS TOLD THE SAME THING. I AM AT A LOSS ON HOW TO CORRECT THIS.
Additional Notes:
WE TOOK POSSESSION OF THIS VEHICLE OCTOBER 2019, BRAND NEW ORDER. EVER SINCE WE HAVE HAD THIS VEHICLE WE HAVE QUESTIONED SEVERAL DEALERS REGARDING THE HEADLIGHTS PLACEMENT. WHEN YOU DRIVE ON NON LIT ROADS YOU CAN ONLY SEE ABOUT 6 FEET IN FRONT OF YOU. ANYONE WALKING ON THE SIDE OF THE ROAD, AN ANIMAL, BROKEN DOWN VEHICLE, THE STREET YOU ARE SUPPOSE TO TURN ON; YOU DO NOT SEE UNTIL YOU ARE RIGHT ON TOP OF THE OBJECT. WE HAVE BEEN DRIVING WITH THE HIGH BEAMS ON IN ORDER TO SEE WHAT IS AHEAD OF US. THE LOW BEAMS ENGAGED SEEM TO HAVE A WALL ABOUT 6 FEET OUT THAT YOU CAN NOT SEE BEYOND THAT AREA. WE WERE TOLD THAT THE HEADLIGHTS ARE AIMED PROPERLY AND THERE IS NOTHING THAT THEY CAN OR WILL DO ABOUT IT. WHEN DRIVING IN A LIGHTED AREA IT IS NOT AS BAD; WHEN DRIVING DOWN BACK UNLIT ROADS WITH TRAFFIC COMING AT YOU OR TRAFFIC IN FRONT OF YOU THE HEADLIGHTS ARE TERRIBLE. WE LIVE IN A RURAL AREA WITH VERY LITTLE STREET LIGHTING AND I AM REALLY CONCERNED ABOUT HITTING SOMETHING BECAUSE THE HEADLIGHT DO NOT ILLUMINATE ENOUGH TO SEE OBJECTS IN THE ROAD. WE ASKED OUR SALES PERSON ABOUT THE HEADLIGHTS AND HE WENT OUT AND TESTED OUR CONCERN, HE TOLD US TO SAY SOMETHING TO THE MAINTENANCE DEPARTMENT WHEN WE BROUGHT THE CAR IN FOR ITS FIRST INSPECTION. WE WERE TOLD THERE WAS NOTHING THEY COULD DO ABOUT THE HEADLIGHTS. I HAVE ASKED AT THE NEXT DEALER AND WAS TOLD THE SAME THING. I AM AT A LOSS ON HOW TO CORRECT THIS.
Mfg Campaign: 11297408
Recall Date: Jan 6, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
IN LOW SPEED WHEN WANTING INCREASE SPEED, THE ENGINE LOSES POWER AND BRIEFLY SPUTTERS AND THEN RECOVERS AND ACCELERATES. USUALLY HAPPENS WHEN TRYING TO ACCELERATE WHEN GOING UP HILL AND FROM SLOW, RIGHT TURNS. USUALLY AT HIGHWAY SPEED, IT CAN QUICKLY ACCELERATE.
Corrective Action:
IN LOW SPEED WHEN WANTING INCREASE SPEED, THE ENGINE LOSES POWER AND BRIEFLY SPUTTERS AND THEN RECOVERS AND ACCELERATES. USUALLY HAPPENS WHEN TRYING TO ACCELERATE WHEN GOING UP HILL AND FROM SLOW, RIGHT TURNS. USUALLY AT HIGHWAY SPEED, IT CAN QUICKLY ACCELERATE.
Additional Notes:
IN LOW SPEED WHEN WANTING INCREASE SPEED, THE ENGINE LOSES POWER AND BRIEFLY SPUTTERS AND THEN RECOVERS AND ACCELERATES. USUALLY HAPPENS WHEN TRYING TO ACCELERATE WHEN GOING UP HILL AND FROM SLOW, RIGHT TURNS. USUALLY AT HIGHWAY SPEED, IT CAN QUICKLY ACCELERATE.
Mfg Campaign: 11296891
Recall Date: Jan 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACK IN WINDSHIELD APPEARED W/OUT USUAL SOUND OR SIGN OF DEBRIS. DEALER SAID IT COULD NOT BE REPAIRED, ONLY REPLACED & ALL SYSTEMS RECALIBRATED AT OWNER'S EXPENSE. I HAVE DRIVEN OVER 1 MILLION MILES & HAVE NEVER SEEN A CRACK W/ NO DEBRIS OR IF ANY, SO SMALL IT MADE NO IMPACT. JUST A CRACK APPEARED LIKE IT WAS PRESSURE ON THE GLASS CAUSING THE CRACK.
Corrective Action:
CRACK IN WINDSHIELD APPEARED W/OUT USUAL SOUND OR SIGN OF DEBRIS. DEALER SAID IT COULD NOT BE REPAIRED, ONLY REPLACED & ALL SYSTEMS RECALIBRATED AT OWNER'S EXPENSE. I HAVE DRIVEN OVER 1 MILLION MILES & HAVE NEVER SEEN A CRACK W/ NO DEBRIS OR IF ANY, SO SMALL IT MADE NO IMPACT. JUST A CRACK APPEARED LIKE IT WAS PRESSURE ON THE GLASS CAUSING THE CRACK.
Additional Notes:
CRACK IN WINDSHIELD APPEARED W/OUT USUAL SOUND OR SIGN OF DEBRIS. DEALER SAID IT COULD NOT BE REPAIRED, ONLY REPLACED & ALL SYSTEMS RECALIBRATED AT OWNER'S EXPENSE. I HAVE DRIVEN OVER 1 MILLION MILES & HAVE NEVER SEEN A CRACK W/ NO DEBRIS OR IF ANY, SO SMALL IT MADE NO IMPACT. JUST A CRACK APPEARED LIKE IT WAS PRESSURE ON THE GLASS CAUSING THE CRACK.
Mfg Campaign: 11291130
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERY WEEK OR TWO THE CAR FAILS TO START. WHEN THE IGNITION BUTTON IS PUSHED, THE VEHICLE GAINS POWER BUT DOES NOT TURNOVER AND START. YOU NEED TO EXIT THE VEHICLE, LOCK THE VEHICLE AND UNLOCK THE VEHICLE AND GO THROUGH THIS PROCESS UP TO 7 TIMES BEFORE THE VEHICLE WILL START. VEHICLE HAS BEEN BROUGHT BACK TO SUBARU SERVICE DEPARTMENT 3 SEPARATE TIMES FOR UP TO 2 WEEKS AT A TIME AND THEY ARE UNABLE TO REPLICATE OR FIX THE PROBLEM.
Corrective Action:
EVERY WEEK OR TWO THE CAR FAILS TO START. WHEN THE IGNITION BUTTON IS PUSHED, THE VEHICLE GAINS POWER BUT DOES NOT TURNOVER AND START. YOU NEED TO EXIT THE VEHICLE, LOCK THE VEHICLE AND UNLOCK THE VEHICLE AND GO THROUGH THIS PROCESS UP TO 7 TIMES BEFORE THE VEHICLE WILL START. VEHICLE HAS BEEN BROUGHT BACK TO SUBARU SERVICE DEPARTMENT 3 SEPARATE TIMES FOR UP TO 2 WEEKS AT A TIME AND THEY ARE UNABLE TO REPLICATE OR FIX THE PROBLEM.
Additional Notes:
EVERY WEEK OR TWO THE CAR FAILS TO START. WHEN THE IGNITION BUTTON IS PUSHED, THE VEHICLE GAINS POWER BUT DOES NOT TURNOVER AND START. YOU NEED TO EXIT THE VEHICLE, LOCK THE VEHICLE AND UNLOCK THE VEHICLE AND GO THROUGH THIS PROCESS UP TO 7 TIMES BEFORE THE VEHICLE WILL START. VEHICLE HAS BEEN BROUGHT BACK TO SUBARU SERVICE DEPARTMENT 3 SEPARATE TIMES FOR UP TO 2 WEEKS AT A TIME AND THEY ARE UNABLE TO REPLICATE OR FIX THE PROBLEM.
Mfg Campaign: 11289620
Recall Date: Dec 17, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE COLLISION AVOIDANCE SYSTEM IS INCORRECTLY IDENTIFYING PARKED CARS OR CARS EXITING THE FREEWAY IN AN ADJACENT LANE AS OBSTACLES AND SLAMS ON THE BRAKES. THIS IS HAPPENED ON THE INTERSTATE AT HIGHWAY SPEEDS AND AT SPEEDS AS LOW AS 30 MPH WHILE TRAVELING ON A CITY STREET. I'M TERRIFIED THAT I AM GOING TO BE REAR ENDED WHEN MY VEHICLE GOES FROM 70 TO ZERO MPH WHEN THERE IS ABSOLUTELY NOTHING IN FRONT OF ME BUT THE 'SAFETY EQUIPMENT' IS MALFUNCTIONING. I HAVE BEEN TELLING THE DEALERSHIP ABOUT IT FOR SEVERAL MONTHS WITH MINIMAL RESPONSE.
Corrective Action:
THE COLLISION AVOIDANCE SYSTEM IS INCORRECTLY IDENTIFYING PARKED CARS OR CARS EXITING THE FREEWAY IN AN ADJACENT LANE AS OBSTACLES AND SLAMS ON THE BRAKES. THIS IS HAPPENED ON THE INTERSTATE AT HIGHWAY SPEEDS AND AT SPEEDS AS LOW AS 30 MPH WHILE TRAVELING ON A CITY STREET. I'M TERRIFIED THAT I AM GOING TO BE REAR ENDED WHEN MY VEHICLE GOES FROM 70 TO ZERO MPH WHEN THERE IS ABSOLUTELY NOTHING IN FRONT OF ME BUT THE 'SAFETY EQUIPMENT' IS MALFUNCTIONING. I HAVE BEEN TELLING THE DEALERSHIP ABOUT IT FOR SEVERAL MONTHS WITH MINIMAL RESPONSE.
Additional Notes:
THE COLLISION AVOIDANCE SYSTEM IS INCORRECTLY IDENTIFYING PARKED CARS OR CARS EXITING THE FREEWAY IN AN ADJACENT LANE AS OBSTACLES AND SLAMS ON THE BRAKES. THIS IS HAPPENED ON THE INTERSTATE AT HIGHWAY SPEEDS AND AT SPEEDS AS LOW AS 30 MPH WHILE TRAVELING ON A CITY STREET. I'M TERRIFIED THAT I AM GOING TO BE REAR ENDED WHEN MY VEHICLE GOES FROM 70 TO ZERO MPH WHEN THERE IS ABSOLUTELY NOTHING IN FRONT OF ME BUT THE 'SAFETY EQUIPMENT' IS MALFUNCTIONING. I HAVE BEEN TELLING THE DEALERSHIP ABOUT IT FOR SEVERAL MONTHS WITH MINIMAL RESPONSE.
Mfg Campaign: 11288794
Recall Date: Dec 13, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Corrective Action:
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Additional Notes:
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Mfg Campaign: 11288929
Recall Date: Dec 13, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Corrective Action:
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Additional Notes:
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Mfg Campaign: 11288929
Recall Date: Dec 13, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
IT SUDDENLY LOSES POWER WHILE DRIVING AND ALL OF SUDDEN IT GETS POWER AND JUMPS.THIS HAPPENS ALMOST 2 OR 3 DAYS IN A WEEK.IT HAPPENS IN CITY STREET.
Corrective Action:
IT SUDDENLY LOSES POWER WHILE DRIVING AND ALL OF SUDDEN IT GETS POWER AND JUMPS.THIS HAPPENS ALMOST 2 OR 3 DAYS IN A WEEK.IT HAPPENS IN CITY STREET.
Additional Notes:
IT SUDDENLY LOSES POWER WHILE DRIVING AND ALL OF SUDDEN IT GETS POWER AND JUMPS.THIS HAPPENS ALMOST 2 OR 3 DAYS IN A WEEK.IT HAPPENS IN CITY STREET.
Mfg Campaign: 11288941
Recall Date: Dec 13, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 11288751
Recall Date: Dec 12, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 11288751
Recall Date: Dec 12, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 11288751
Recall Date: Dec 12, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR TAILGATE WON'T OPEN WHEN BUTTON PRESSED MAYBE HALF THE TIME. IT HAS CLOSED TWICE IN THE LAST WEEK WHILE GROCERIES WERE BEING LOADED AND HIT TWO PEOPLE IN THE HEAD. SUBARU DEALER HAS REPLACED THE CONTROLLING MODULE BUT IT DID NOT SOLVE THE PROBLEM. THIS PROBLEM HAS PERSISTED FOR A YEAR.
Corrective Action:
REAR TAILGATE WON'T OPEN WHEN BUTTON PRESSED MAYBE HALF THE TIME. IT HAS CLOSED TWICE IN THE LAST WEEK WHILE GROCERIES WERE BEING LOADED AND HIT TWO PEOPLE IN THE HEAD. SUBARU DEALER HAS REPLACED THE CONTROLLING MODULE BUT IT DID NOT SOLVE THE PROBLEM. THIS PROBLEM HAS PERSISTED FOR A YEAR.
Additional Notes:
REAR TAILGATE WON'T OPEN WHEN BUTTON PRESSED MAYBE HALF THE TIME. IT HAS CLOSED TWICE IN THE LAST WEEK WHILE GROCERIES WERE BEING LOADED AND HIT TWO PEOPLE IN THE HEAD. SUBARU DEALER HAS REPLACED THE CONTROLLING MODULE BUT IT DID NOT SOLVE THE PROBLEM. THIS PROBLEM HAS PERSISTED FOR A YEAR.
Mfg Campaign: 11288087
Recall Date: Dec 10, 2019
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
CLUNKING NOISE IN FRONT RIGHT WHEEL AREA, GOING SLOW OVER SHARP BUMPS OR MODERATE SPEED OVER RIPPLED PAVEMENT. SOMETIMES MULTIPLE CHUNKS OVER A SERIES OF BUMPS. TURNING AT LOW SPEED SEEMS TO MAKE IT MORE SUSCEPTIBLE.
Corrective Action:
CLUNKING NOISE IN FRONT RIGHT WHEEL AREA, GOING SLOW OVER SHARP BUMPS OR MODERATE SPEED OVER RIPPLED PAVEMENT. SOMETIMES MULTIPLE CHUNKS OVER A SERIES OF BUMPS. TURNING AT LOW SPEED SEEMS TO MAKE IT MORE SUSCEPTIBLE.
Additional Notes:
CLUNKING NOISE IN FRONT RIGHT WHEEL AREA, GOING SLOW OVER SHARP BUMPS OR MODERATE SPEED OVER RIPPLED PAVEMENT. SOMETIMES MULTIPLE CHUNKS OVER A SERIES OF BUMPS. TURNING AT LOW SPEED SEEMS TO MAKE IT MORE SUSCEPTIBLE.
Mfg Campaign: 11287217
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED FROM A SMALL ROCK WHILE DRIVING ON A HIGHWAY 6 MONTHS AFTER PURCHASE
Corrective Action:
WINDSHIELD CRACKED FROM A SMALL ROCK WHILE DRIVING ON A HIGHWAY 6 MONTHS AFTER PURCHASE
Additional Notes:
WINDSHIELD CRACKED FROM A SMALL ROCK WHILE DRIVING ON A HIGHWAY 6 MONTHS AFTER PURCHASE
Mfg Campaign: 11286978
Recall Date: Dec 4, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER CLEANING AND DETAILING THE INSIDE OF MY 2019 ASCENT, THE BREAK PEDAL WOULD ONLY DEPRESS1/2 TO 1 INCH PREVENTING THE AUTO TO START. AUTO ROADSIDE SERVICE JUMP STARTED AND SAID LEAVING DOORS OPEN DRAINED BATTERY BELOW 12V, PREVENTING IT FROM STARTING. SAID SUBARU BATTERIES ARE WAY UNDER POWERED AND DRAIN EASILY.
Corrective Action:
AFTER CLEANING AND DETAILING THE INSIDE OF MY 2019 ASCENT, THE BREAK PEDAL WOULD ONLY DEPRESS1/2 TO 1 INCH PREVENTING THE AUTO TO START. AUTO ROADSIDE SERVICE JUMP STARTED AND SAID LEAVING DOORS OPEN DRAINED BATTERY BELOW 12V, PREVENTING IT FROM STARTING. SAID SUBARU BATTERIES ARE WAY UNDER POWERED AND DRAIN EASILY.
Additional Notes:
AFTER CLEANING AND DETAILING THE INSIDE OF MY 2019 ASCENT, THE BREAK PEDAL WOULD ONLY DEPRESS1/2 TO 1 INCH PREVENTING THE AUTO TO START. AUTO ROADSIDE SERVICE JUMP STARTED AND SAID LEAVING DOORS OPEN DRAINED BATTERY BELOW 12V, PREVENTING IT FROM STARTING. SAID SUBARU BATTERIES ARE WAY UNDER POWERED AND DRAIN EASILY.
Mfg Campaign: 11286605
Recall Date: Dec 3, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Corrective Action:
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Additional Notes:
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Mfg Campaign: 11282852
Recall Date: Nov 29, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Corrective Action:
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Additional Notes:
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Mfg Campaign: 11282852
Recall Date: Nov 29, 2019
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