Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The transmission hydraulic sensor may inaccurately measure the hydraulic fluid pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUV-07
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The center support bolts for the driveshaft may loosen, possibly resulting in the front portion of the driveshaft disconnecting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUI-94
Recall Date: Jul 10, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Subaru Ascent vehicles. These vehicles may be missing spot welds on, or around, the B-Pillar, compromising vehicle strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTU-80
Recall Date: Aug 2, 2018
Consumer Complaints
532 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and recalibration.
Corrective Action:
Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and recalibration.
Additional Notes:
Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and recalibration.
Mfg Campaign: 11499448
Recall Date: Dec 29, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11497218
Recall Date: Dec 13, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11497247
Recall Date: Dec 13, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough
Corrective Action:
The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough
Additional Notes:
The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough
Mfg Campaign: 11495781
Recall Date: Dec 2, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don’t know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.
Corrective Action:
Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don’t know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.
Additional Notes:
Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don’t know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.
Mfg Campaign: 11491443
Recall Date: Oct 29, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drains fully from unknown reason. This has happened at least 3 times since purchasing the vehicle, brand new, in 2019. I have had to call roadside assistance within the first year and have purchased a 2 other new batteries. There were no light or other electrical items on which would have drained the battery. It’s starts slow where I need to jump start the vehicle about 5 times before the battery is completely dead. It puts me and my family at risk of being in an isolated or unsafe place when the battery dies and need to wait for roadside service. To my recollection there were no safety checks completed for this issue. I do have a scheduled appointment at a Subaru dealer on 10/27/22 where I will ask them to look at this. There were no warning signs or indications prior to the battery draining.
Corrective Action:
Battery drains fully from unknown reason. This has happened at least 3 times since purchasing the vehicle, brand new, in 2019. I have had to call roadside assistance within the first year and have purchased a 2 other new batteries. There were no light or other electrical items on which would have drained the battery. It’s starts slow where I need to jump start the vehicle about 5 times before the battery is completely dead. It puts me and my family at risk of being in an isolated or unsafe place when the battery dies and need to wait for roadside service. To my recollection there were no safety checks completed for this issue. I do have a scheduled appointment at a Subaru dealer on 10/27/22 where I will ask them to look at this. There were no warning signs or indications prior to the battery draining.
Additional Notes:
Battery drains fully from unknown reason. This has happened at least 3 times since purchasing the vehicle, brand new, in 2019. I have had to call roadside assistance within the first year and have purchased a 2 other new batteries. There were no light or other electrical items on which would have drained the battery. It’s starts slow where I need to jump start the vehicle about 5 times before the battery is completely dead. It puts me and my family at risk of being in an isolated or unsafe place when the battery dies and need to wait for roadside service. To my recollection there were no safety checks completed for this issue. I do have a scheduled appointment at a Subaru dealer on 10/27/22 where I will ask them to look at this. There were no warning signs or indications prior to the battery draining.
Mfg Campaign: 11488735
Recall Date: Oct 11, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Corrective Action:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Additional Notes:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Mfg Campaign: 11488247
Recall Date: Oct 6, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Corrective Action:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Additional Notes:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Mfg Campaign: 11488247
Recall Date: Oct 6, 2022
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Corrective Action:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Additional Notes:
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Mfg Campaign: 11488247
Recall Date: Oct 6, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2019 Subaru Ascent experience battery drain. Was able to start after jump and had 13 volts when returned home. Next morning it did start, barely, but was down to just above 12 volts. Appears to be the electrical system drain.
Corrective Action:
2019 Subaru Ascent experience battery drain. Was able to start after jump and had 13 volts when returned home. Next morning it did start, barely, but was down to just above 12 volts. Appears to be the electrical system drain.
Additional Notes:
2019 Subaru Ascent experience battery drain. Was able to start after jump and had 13 volts when returned home. Next morning it did start, barely, but was down to just above 12 volts. Appears to be the electrical system drain.
Mfg Campaign: 11487821
Recall Date: Oct 4, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it’s been open coming up on a year.
Corrective Action:
Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it’s been open coming up on a year.
Additional Notes:
Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it’s been open coming up on a year.
Mfg Campaign: 11486770
Recall Date: Sep 27, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to Subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.
Corrective Action:
Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to Subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.
Additional Notes:
Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to Subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.
Mfg Campaign: 11486279
Recall Date: Sep 25, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Corrective Action:
The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Additional Notes:
The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Mfg Campaign: 11485750
Recall Date: Sep 21, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2019 Subaru Ascent. The contact stated that the battery would be drained overnight and the vehicle had to be jumpstarted. The failure was intermittent at first but had since become constant. The contact stated that when the vehicle was first purchased, the dealer installed a new battery. The contact stated the battery level warning light was illuminated whenever the battery was drained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Subaru Ascent. The contact stated that the battery would be drained overnight and the vehicle had to be jumpstarted. The failure was intermittent at first but had since become constant. The contact stated that when the vehicle was first purchased, the dealer installed a new battery. The contact stated the battery level warning light was illuminated whenever the battery was drained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Subaru Ascent. The contact stated that the battery would be drained overnight and the vehicle had to be jumpstarted. The failure was intermittent at first but had since become constant. The contact stated that when the vehicle was first purchased, the dealer installed a new battery. The contact stated the battery level warning light was illuminated whenever the battery was drained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11484335
Recall Date: Sep 13, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger’s side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver’s side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.
Corrective Action:
The contact owns a 2019 Subaru Ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger’s side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver’s side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.
Additional Notes:
The contact owns a 2019 Subaru Ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger’s side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver’s side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.
Mfg Campaign: 11483987
Recall Date: Sep 12, 2022
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Corrective Action:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Additional Notes:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Mfg Campaign: 11482318
Recall Date: Aug 31, 2022
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Corrective Action:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Additional Notes:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Mfg Campaign: 11482318
Recall Date: Aug 31, 2022
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Corrective Action:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Additional Notes:
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Mfg Campaign: 11482318
Recall Date: Aug 31, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.
Corrective Action:
The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.
Additional Notes:
The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.
Mfg Campaign: 11480744
Recall Date: Aug 23, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electrical (dead battery) issues. On 4 or 5 different days during the last 3 years, I have attempted to start my car and found the battery completely drained. In March of 2022, I replaced the battery at my own expense ($235.30). I assumed this would surely cure the problem. However, another dead battery on 8-18-22. I learned (at that time) there are numerous 2019 Subaru Ascent owners with similar problems.
Corrective Action:
Electrical (dead battery) issues. On 4 or 5 different days during the last 3 years, I have attempted to start my car and found the battery completely drained. In March of 2022, I replaced the battery at my own expense ($235.30). I assumed this would surely cure the problem. However, another dead battery on 8-18-22. I learned (at that time) there are numerous 2019 Subaru Ascent owners with similar problems.
Additional Notes:
Electrical (dead battery) issues. On 4 or 5 different days during the last 3 years, I have attempted to start my car and found the battery completely drained. In March of 2022, I replaced the battery at my own expense ($235.30). I assumed this would surely cure the problem. However, another dead battery on 8-18-22. I learned (at that time) there are numerous 2019 Subaru Ascent owners with similar problems.
Mfg Campaign: 11480322
Recall Date: Aug 20, 2022
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