Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Ascent vehicles. Due to an incorrect tapered hole in the housing, the front tie rod ends may not fit properly. The improper fit can result in the tie rods and housings being deformed during assembly and service replacement if excessive torque is applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Consumer Complaints
369 ComplaintsSubaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The emergency brake occasionally comes on for no apparent reason. It has happened multiple times before but, never while driving until today. The button appeared to be stuck when I went to disengage it as well which made no sense. There was nothing in the way for it to get stuck. Upon further research in the Subaru forums it appears ours is not the only one to have experienced this. This leads me to believe there may be an unknown issue.
Corrective Action:
The emergency brake occasionally comes on for no apparent reason. It has happened multiple times before but, never while driving until today. The button appeared to be stuck when I went to disengage it as well which made no sense. There was nothing in the way for it to get stuck. Upon further research in the Subaru forums it appears ours is not the only one to have experienced this. This leads me to believe there may be an unknown issue.
Additional Notes:
The emergency brake occasionally comes on for no apparent reason. It has happened multiple times before but, never while driving until today. The button appeared to be stuck when I went to disengage it as well which made no sense. There was nothing in the way for it to get stuck. Upon further research in the Subaru forums it appears ours is not the only one to have experienced this. This leads me to believe there may be an unknown issue.
Mfg Campaign: 11611705
Recall Date: Aug 29, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a significant crack in the inside rear panel of my panoramic sunroof, and no apparent or visible point of impact. The crack is spreading and needs to be replaced or I fear the glass will shatter. There is no evidence of the crack on the exterior, only on the interior. Car is out of warranty but only has 23K miles and is 4 years old. Took the car to the dealership, and they wanted to charge $4000 to fix. Contacted Subaru of America and they refused to fix. Have been on many Ascent/Subaru forums online and it appears there are multiple complaints about these cracks.
Corrective Action:
There is a significant crack in the inside rear panel of my panoramic sunroof, and no apparent or visible point of impact. The crack is spreading and needs to be replaced or I fear the glass will shatter. There is no evidence of the crack on the exterior, only on the interior. Car is out of warranty but only has 23K miles and is 4 years old. Took the car to the dealership, and they wanted to charge $4000 to fix. Contacted Subaru of America and they refused to fix. Have been on many Ascent/Subaru forums online and it appears there are multiple complaints about these cracks.
Additional Notes:
There is a significant crack in the inside rear panel of my panoramic sunroof, and no apparent or visible point of impact. The crack is spreading and needs to be replaced or I fear the glass will shatter. There is no evidence of the crack on the exterior, only on the interior. Car is out of warranty but only has 23K miles and is 4 years old. Took the car to the dealership, and they wanted to charge $4000 to fix. Contacted Subaru of America and they refused to fix. Have been on many Ascent/Subaru forums online and it appears there are multiple complaints about these cracks.
Mfg Campaign: 11610270
Recall Date: Aug 22, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Corrective Action:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Additional Notes:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Mfg Campaign: 11608386
Recall Date: Aug 14, 2024
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Corrective Action:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Additional Notes:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Mfg Campaign: 11608386
Recall Date: Aug 14, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Corrective Action:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Additional Notes:
Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too
Mfg Campaign: 11608386
Recall Date: Aug 14, 2024
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Car has 49,700miles. Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps. Took it to the dealer to determine the issue. They said the entire strut assembly needs replacing. No warning lamps have ever come on related to this issue. I have no idea if the car is safe to drive. There is a national back order on the parts. The dealer wants $1344 to replace it. This is crazy to me. I've driven cars with LOTS more miles than this and have never needed a strut replaced.
Corrective Action:
Car has 49,700miles. Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps. Took it to the dealer to determine the issue. They said the entire strut assembly needs replacing. No warning lamps have ever come on related to this issue. I have no idea if the car is safe to drive. There is a national back order on the parts. The dealer wants $1344 to replace it. This is crazy to me. I've driven cars with LOTS more miles than this and have never needed a strut replaced.
Additional Notes:
Car has 49,700miles. Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps. Took it to the dealer to determine the issue. They said the entire strut assembly needs replacing. No warning lamps have ever come on related to this issue. I have no idea if the car is safe to drive. There is a national back order on the parts. The dealer wants $1344 to replace it. This is crazy to me. I've driven cars with LOTS more miles than this and have never needed a strut replaced.
Mfg Campaign: 11605227
Recall Date: Jul 29, 2024
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
A clunky noise coming from the front wheels whenever we encountered any sort of bump.
Corrective Action:
A clunky noise coming from the front wheels whenever we encountered any sort of bump.
Additional Notes:
A clunky noise coming from the front wheels whenever we encountered any sort of bump.
Mfg Campaign: 11602497
Recall Date: Jul 15, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The battery died after two weeks of replacing it, later revealing the alternator failed. Parts are not available, Subaru kept them My safety was at risk because the lights on my dashboard Christmas Tree'd letting me know something was wrong. Within a couple of blocks I had no power steering and was dying on a busy street. The car was so dead that I couldn't even turn on my hazard lights. The car was jumped by Subaru, the tow truck driver left and the car died two blocks later. This time in the middle of the busy street. The vehicle was towed to Subaru who replaced the battery we bought two weeks earlier. We asked if they check the charging system and they said yes. The battery light was on before we left the lot. We made them keep the car so we wouldn't die in the middle of anymore busy streets. Days later they determined it was the alternator. The car had 26,000 miles on it. I don't know what Subaru did with the parts. They said they needed them as it was a warranty replacement. The battery light never came on before the car died. First the Eye Sight Disabled light came on then many lights on the dashboard flashed on. This happened a couple blocks prior to me losing power. I found the first place I could to get off the road. Two weeks prior when the battery died, the eyesight disabled light came on and the battery light. That time I got home and we replaced the battery. Therefore when the eyesight disabled light came on, I knew something was wrong but thought I had time to get out of the way. Then everything died. The worst part is that hazard lights didn't work.
Corrective Action:
The battery died after two weeks of replacing it, later revealing the alternator failed. Parts are not available, Subaru kept them My safety was at risk because the lights on my dashboard Christmas Tree'd letting me know something was wrong. Within a couple of blocks I had no power steering and was dying on a busy street. The car was so dead that I couldn't even turn on my hazard lights. The car was jumped by Subaru, the tow truck driver left and the car died two blocks later. This time in the middle of the busy street. The vehicle was towed to Subaru who replaced the battery we bought two weeks earlier. We asked if they check the charging system and they said yes. The battery light was on before we left the lot. We made them keep the car so we wouldn't die in the middle of anymore busy streets. Days later they determined it was the alternator. The car had 26,000 miles on it. I don't know what Subaru did with the parts. They said they needed them as it was a warranty replacement. The battery light never came on before the car died. First the Eye Sight Disabled light came on then many lights on the dashboard flashed on. This happened a couple blocks prior to me losing power. I found the first place I could to get off the road. Two weeks prior when the battery died, the eyesight disabled light came on and the battery light. That time I got home and we replaced the battery. Therefore when the eyesight disabled light came on, I knew something was wrong but thought I had time to get out of the way. Then everything died. The worst part is that hazard lights didn't work.
Additional Notes:
The battery died after two weeks of replacing it, later revealing the alternator failed. Parts are not available, Subaru kept them My safety was at risk because the lights on my dashboard Christmas Tree'd letting me know something was wrong. Within a couple of blocks I had no power steering and was dying on a busy street. The car was so dead that I couldn't even turn on my hazard lights. The car was jumped by Subaru, the tow truck driver left and the car died two blocks later. This time in the middle of the busy street. The vehicle was towed to Subaru who replaced the battery we bought two weeks earlier. We asked if they check the charging system and they said yes. The battery light was on before we left the lot. We made them keep the car so we wouldn't die in the middle of anymore busy streets. Days later they determined it was the alternator. The car had 26,000 miles on it. I don't know what Subaru did with the parts. They said they needed them as it was a warranty replacement. The battery light never came on before the car died. First the Eye Sight Disabled light came on then many lights on the dashboard flashed on. This happened a couple blocks prior to me losing power. I found the first place I could to get off the road. Two weeks prior when the battery died, the eyesight disabled light came on and the battery light. That time I got home and we replaced the battery. Therefore when the eyesight disabled light came on, I knew something was wrong but thought I had time to get out of the way. Then everything died. The worst part is that hazard lights didn't work.
Mfg Campaign: 11592928
Recall Date: Jun 6, 2024
Subaru Of America, Inc.
Defect Description:
Other/I am not sure
Potential Consequences:
I have the Graco Turn2Me car seat installed rear facing on the driver's side of the middle row (captain's chairs) of my vehicle. The car seat is installed with the seat belt due to my daughter's weight (36 pounds, so we were not able to use the latch). The car seat has been adjusted to the appropriate recline based on the installation method and weight of my child. There is an appropriate amount of space between the back of the driver's seat and the car seat itself. The car seat was installed by a CPST, following all rules of installation as laid out by both my vehicle manual and the car seat installation guide (graco). The issue is that despite the perfect installation, over time (meaning a few trips), the base of the car seat becomes loose as the child gets in and out of the car seat. The car seat is then no longer securely installed in the car. This particular model rotates, so that the child can be easily loaded and harnessed into the car seat while facing outwards. While the seat is facing outwards, it also tips backwards, essentially lifting a majority of the base off of the base of the seat of the car. I have reinstalled this car seat several times following all guidelines, and despite an initially correct install, within a few trips the base becomes loose and the entire car seat is tilted. Based on a quick internet search, this is a very common problem with this make and model car seat, especially when installed using the seat belt, rear facing. I do not feel that it is at all safe for my child to be in this car seat and it should be recalled immediately by Graco. No parent should have to uninstall/reinstall a car seat in a car after a few trips because it is coming lose. Photos attached show how tilted the car seat has become in the car (despite initially being installed securely). For some reason I was unable to upload videos but can share those as well showing how loose the base has become despite a proper install.
Corrective Action:
I have the Graco Turn2Me car seat installed rear facing on the driver's side of the middle row (captain's chairs) of my vehicle. The car seat is installed with the seat belt due to my daughter's weight (36 pounds, so we were not able to use the latch). The car seat has been adjusted to the appropriate recline based on the installation method and weight of my child. There is an appropriate amount of space between the back of the driver's seat and the car seat itself. The car seat was installed by a CPST, following all rules of installation as laid out by both my vehicle manual and the car seat installation guide (graco). The issue is that despite the perfect installation, over time (meaning a few trips), the base of the car seat becomes loose as the child gets in and out of the car seat. The car seat is then no longer securely installed in the car. This particular model rotates, so that the child can be easily loaded and harnessed into the car seat while facing outwards. While the seat is facing outwards, it also tips backwards, essentially lifting a majority of the base off of the base of the seat of the car. I have reinstalled this car seat several times following all guidelines, and despite an initially correct install, within a few trips the base becomes loose and the entire car seat is tilted. Based on a quick internet search, this is a very common problem with this make and model car seat, especially when installed using the seat belt, rear facing. I do not feel that it is at all safe for my child to be in this car seat and it should be recalled immediately by Graco. No parent should have to uninstall/reinstall a car seat in a car after a few trips because it is coming lose. Photos attached show how tilted the car seat has become in the car (despite initially being installed securely). For some reason I was unable to upload videos but can share those as well showing how loose the base has become despite a proper install.
Additional Notes:
I have the Graco Turn2Me car seat installed rear facing on the driver's side of the middle row (captain's chairs) of my vehicle. The car seat is installed with the seat belt due to my daughter's weight (36 pounds, so we were not able to use the latch). The car seat has been adjusted to the appropriate recline based on the installation method and weight of my child. There is an appropriate amount of space between the back of the driver's seat and the car seat itself. The car seat was installed by a CPST, following all rules of installation as laid out by both my vehicle manual and the car seat installation guide (graco). The issue is that despite the perfect installation, over time (meaning a few trips), the base of the car seat becomes loose as the child gets in and out of the car seat. The car seat is then no longer securely installed in the car. This particular model rotates, so that the child can be easily loaded and harnessed into the car seat while facing outwards. While the seat is facing outwards, it also tips backwards, essentially lifting a majority of the base off of the base of the seat of the car. I have reinstalled this car seat several times following all guidelines, and despite an initially correct install, within a few trips the base becomes loose and the entire car seat is tilted. Based on a quick internet search, this is a very common problem with this make and model car seat, especially when installed using the seat belt, rear facing. I do not feel that it is at all safe for my child to be in this car seat and it should be recalled immediately by Graco. No parent should have to uninstall/reinstall a car seat in a car after a few trips because it is coming lose. Photos attached show how tilted the car seat has become in the car (despite initially being installed securely). For some reason I was unable to upload videos but can share those as well showing how loose the base has become despite a proper install.
Mfg Campaign: 11591483
Recall Date: May 30, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When driving, Ascent sudders while under normal highway conditions. Has had all 4 recalls completed but this specific event has been consistently present even after each recall was completed. Now that Ascent is out of powertrain period, Subaru of America acknowledged transmission finally needs complete replacement but only offering portion as a one time offer.
Corrective Action:
When driving, Ascent sudders while under normal highway conditions. Has had all 4 recalls completed but this specific event has been consistently present even after each recall was completed. Now that Ascent is out of powertrain period, Subaru of America acknowledged transmission finally needs complete replacement but only offering portion as a one time offer.
Additional Notes:
When driving, Ascent sudders while under normal highway conditions. Has had all 4 recalls completed but this specific event has been consistently present even after each recall was completed. Now that Ascent is out of powertrain period, Subaru of America acknowledged transmission finally needs complete replacement but only offering portion as a one time offer.
Mfg Campaign: 11588665
Recall Date: May 14, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.
Corrective Action:
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.
Additional Notes:
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.
Mfg Campaign: 11587426
Recall Date: May 7, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.
Corrective Action:
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.
Additional Notes:
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.
Mfg Campaign: 11587426
Recall Date: May 7, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11587535
Recall Date: May 7, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11582487
Recall Date: Apr 11, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11582487
Recall Date: Apr 11, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Subaru Ascent. The contact stated while driving 30 MPH, the transmission was slipping, and there was a loud sound coming from the vehicle. The contact stated that the vehicle lost motive power while accelerating. The contact was unsure if any warning lights were illuminated. The contact pulled over and left the vehicle for several hours. Upon return to the vehicle, the contact stated that the vehicle drove normally. The vehicle was taken to the dealer and an unknown module was reprogrammed; however, the failure recurred several times. The vehicle was taken back to the dealer and a diagnostic test was performed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that if the failure could not be duplicated the vehicle could not be repaired. The approximate failure mileage was 25,000.
Corrective Action:
The contact owns a 2020 Subaru Ascent. The contact stated while driving 30 MPH, the transmission was slipping, and there was a loud sound coming from the vehicle. The contact stated that the vehicle lost motive power while accelerating. The contact was unsure if any warning lights were illuminated. The contact pulled over and left the vehicle for several hours. Upon return to the vehicle, the contact stated that the vehicle drove normally. The vehicle was taken to the dealer and an unknown module was reprogrammed; however, the failure recurred several times. The vehicle was taken back to the dealer and a diagnostic test was performed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that if the failure could not be duplicated the vehicle could not be repaired. The approximate failure mileage was 25,000.
Additional Notes:
The contact owns a 2020 Subaru Ascent. The contact stated while driving 30 MPH, the transmission was slipping, and there was a loud sound coming from the vehicle. The contact stated that the vehicle lost motive power while accelerating. The contact was unsure if any warning lights were illuminated. The contact pulled over and left the vehicle for several hours. Upon return to the vehicle, the contact stated that the vehicle drove normally. The vehicle was taken to the dealer and an unknown module was reprogrammed; however, the failure recurred several times. The vehicle was taken back to the dealer and a diagnostic test was performed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that if the failure could not be duplicated the vehicle could not be repaired. The approximate failure mileage was 25,000.
Mfg Campaign: 11579704
Recall Date: Mar 27, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Corrective Action:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Additional Notes:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Mfg Campaign: 11575783
Recall Date: Mar 6, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Corrective Action:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Additional Notes:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Mfg Campaign: 11575783
Recall Date: Mar 6, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Corrective Action:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Additional Notes:
Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.
Mfg Campaign: 11575783
Recall Date: Mar 6, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have encountered a series of persistent issues with the vehicle since its initial purchase, indicating fundamental deficiencies that warrant thorough consideration and resolution. Commencing with brake malfunctions at an exceptionally low mileage threshold, the recurrent necessity for brake replacements, despite being facilitated by the dealership on four separate occasions, underscores a notable deficiency in the vehicle's manufacturing or assembly process. Furthermore, the manufacturer's offer of $10,000 in exchange for signing a waiver relinquishing my right to file a claim is indicative of their acknowledgment of the vehicle's inherent flaws. Subsequent to this agreement, additional complications have arisen, including persistent window malfunctioning, electrical faults, exhaust system irregularities, and most notably, transmission failures, with repeated complaints culminating in a catastrophic breakdown witnessed by the dealership's service team. In light of these recurring issues, the manufacturer's proposition to repurchase the vehicle while crediting back the $10,000 initially offered and prorating mileage solely from the transmission repair fails to address the cumulative impact of the vehicle's deficiencies. It is inequitable to discount the mileage accrued during the earlier brake-related concerns, especially considering the ongoing nature of the vehicle's mechanical shortcomings. Arguably, the rescinding of the $10,000 offer necessitates a reevaluation of the waiver's validity, as its premise was contingent upon mitigating specific concerns, which have regrettably persisted. Moreover, the manufacturer's refusal to accommodate a reasonable request for mileage adjustment from the onset of the brake-related issues undermines the principles of fairness and consumer protection. Given the manufacturer's reluctance to engage in arbitration and their apparent disregard for addressing the comprehensive history of issues encountered.
Corrective Action:
I have encountered a series of persistent issues with the vehicle since its initial purchase, indicating fundamental deficiencies that warrant thorough consideration and resolution. Commencing with brake malfunctions at an exceptionally low mileage threshold, the recurrent necessity for brake replacements, despite being facilitated by the dealership on four separate occasions, underscores a notable deficiency in the vehicle's manufacturing or assembly process. Furthermore, the manufacturer's offer of $10,000 in exchange for signing a waiver relinquishing my right to file a claim is indicative of their acknowledgment of the vehicle's inherent flaws. Subsequent to this agreement, additional complications have arisen, including persistent window malfunctioning, electrical faults, exhaust system irregularities, and most notably, transmission failures, with repeated complaints culminating in a catastrophic breakdown witnessed by the dealership's service team. In light of these recurring issues, the manufacturer's proposition to repurchase the vehicle while crediting back the $10,000 initially offered and prorating mileage solely from the transmission repair fails to address the cumulative impact of the vehicle's deficiencies. It is inequitable to discount the mileage accrued during the earlier brake-related concerns, especially considering the ongoing nature of the vehicle's mechanical shortcomings. Arguably, the rescinding of the $10,000 offer necessitates a reevaluation of the waiver's validity, as its premise was contingent upon mitigating specific concerns, which have regrettably persisted. Moreover, the manufacturer's refusal to accommodate a reasonable request for mileage adjustment from the onset of the brake-related issues undermines the principles of fairness and consumer protection. Given the manufacturer's reluctance to engage in arbitration and their apparent disregard for addressing the comprehensive history of issues encountered.
Additional Notes:
I have encountered a series of persistent issues with the vehicle since its initial purchase, indicating fundamental deficiencies that warrant thorough consideration and resolution. Commencing with brake malfunctions at an exceptionally low mileage threshold, the recurrent necessity for brake replacements, despite being facilitated by the dealership on four separate occasions, underscores a notable deficiency in the vehicle's manufacturing or assembly process. Furthermore, the manufacturer's offer of $10,000 in exchange for signing a waiver relinquishing my right to file a claim is indicative of their acknowledgment of the vehicle's inherent flaws. Subsequent to this agreement, additional complications have arisen, including persistent window malfunctioning, electrical faults, exhaust system irregularities, and most notably, transmission failures, with repeated complaints culminating in a catastrophic breakdown witnessed by the dealership's service team. In light of these recurring issues, the manufacturer's proposition to repurchase the vehicle while crediting back the $10,000 initially offered and prorating mileage solely from the transmission repair fails to address the cumulative impact of the vehicle's deficiencies. It is inequitable to discount the mileage accrued during the earlier brake-related concerns, especially considering the ongoing nature of the vehicle's mechanical shortcomings. Arguably, the rescinding of the $10,000 offer necessitates a reevaluation of the waiver's validity, as its premise was contingent upon mitigating specific concerns, which have regrettably persisted. Moreover, the manufacturer's refusal to accommodate a reasonable request for mileage adjustment from the onset of the brake-related issues undermines the principles of fairness and consumer protection. Given the manufacturer's reluctance to engage in arbitration and their apparent disregard for addressing the comprehensive history of issues encountered.
Mfg Campaign: 11573981
Recall Date: Feb 26, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury