Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRE-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUQ-02
Recall Date: Oct 18, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2018 Impreza and 2018 Crosstrek vehicles equipped with an aluminum Positive Crankcase Ventilation (PCV) valve. The PCV valve may come apart, allowing the separated components to enter the engine, possibly resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUP-01
Recall Date: Oct 17, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket, allowing the floor mat to move out of position and interfere with the accelerator or brake pedal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTR-77
Recall Date: Nov 7, 2017
Consumer Complaints
242 ComplaintsSubaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WINDSHIELD HAD SMALL CRACK IN IT WHEN I CAME OUT ONE MORNING.
Corrective Action:
WINDSHIELD HAD SMALL CRACK IN IT WHEN I CAME OUT ONE MORNING.
Additional Notes:
WINDSHIELD HAD SMALL CRACK IN IT WHEN I CAME OUT ONE MORNING.
Mfg Campaign: 11386236
Recall Date: Jan 3, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A LONG (10-12 INCH) CRACK IN THE WINDSHIELD. I CAN ONLY IMAGINE THAT A SMALL PEPPLE HIS THE WINDSHIELD WIHILE DRIVING ON THE FREEWAY. NO NOTICABLE DAMANAGE UNTIL A FEW DAYS LATER WHEN I NOTICED A LONG (10-12) INCH CRACK IN THE WINDSHEILD NEAR THE DASH (BOTTOM OF THE WINDSHIELD) AND TRAVELING UP AND TO THE RIGHT OF THE WINDSHIELD.
Corrective Action:
A LONG (10-12 INCH) CRACK IN THE WINDSHIELD. I CAN ONLY IMAGINE THAT A SMALL PEPPLE HIS THE WINDSHIELD WIHILE DRIVING ON THE FREEWAY. NO NOTICABLE DAMANAGE UNTIL A FEW DAYS LATER WHEN I NOTICED A LONG (10-12) INCH CRACK IN THE WINDSHEILD NEAR THE DASH (BOTTOM OF THE WINDSHIELD) AND TRAVELING UP AND TO THE RIGHT OF THE WINDSHIELD.
Additional Notes:
A LONG (10-12 INCH) CRACK IN THE WINDSHIELD. I CAN ONLY IMAGINE THAT A SMALL PEPPLE HIS THE WINDSHIELD WIHILE DRIVING ON THE FREEWAY. NO NOTICABLE DAMANAGE UNTIL A FEW DAYS LATER WHEN I NOTICED A LONG (10-12) INCH CRACK IN THE WINDSHEILD NEAR THE DASH (BOTTOM OF THE WINDSHIELD) AND TRAVELING UP AND TO THE RIGHT OF THE WINDSHIELD.
Mfg Campaign: 11385126
Recall Date: Dec 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED ON THE DRIVER'S SIDE WHILE DRIVING ON THE INTERSTATE. THE CRACK OCCURRED IN EARLY OCTOBER. THERE WAS NO REASON THE WINDSHIELD SHOULD HAVE CRACKED.
Corrective Action:
WINDSHIELD CRACKED ON THE DRIVER'S SIDE WHILE DRIVING ON THE INTERSTATE. THE CRACK OCCURRED IN EARLY OCTOBER. THERE WAS NO REASON THE WINDSHIELD SHOULD HAVE CRACKED.
Additional Notes:
WINDSHIELD CRACKED ON THE DRIVER'S SIDE WHILE DRIVING ON THE INTERSTATE. THE CRACK OCCURRED IN EARLY OCTOBER. THERE WAS NO REASON THE WINDSHIELD SHOULD HAVE CRACKED.
Mfg Campaign: 11385159
Recall Date: Dec 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE APPROACHING HER PARKED VEHICLE AT HER RESIDENCE, SHE NOTICED A VERTICAL CRACK ON THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE CRACK WAS NOT CAUSED BY AN IMPACT. THE VEHICLE WAS TAKEN TO REPAIR SHOP AND THE FRONT WINDSHIELD WAS REPLACED. THE VEHICLE HAD BEEN REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE APPROACHING HER PARKED VEHICLE AT HER RESIDENCE, SHE NOTICED A VERTICAL CRACK ON THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE CRACK WAS NOT CAUSED BY AN IMPACT. THE VEHICLE WAS TAKEN TO REPAIR SHOP AND THE FRONT WINDSHIELD WAS REPLACED. THE VEHICLE HAD BEEN REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE APPROACHING HER PARKED VEHICLE AT HER RESIDENCE, SHE NOTICED A VERTICAL CRACK ON THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE CRACK WAS NOT CAUSED BY AN IMPACT. THE VEHICLE WAS TAKEN TO REPAIR SHOP AND THE FRONT WINDSHIELD WAS REPLACED. THE VEHICLE HAD BEEN REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,500.
Mfg Campaign: 11377750
Recall Date: Dec 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WITH NO CAUSE.
Corrective Action:
WINDSHIELD CRACKED WITH NO CAUSE.
Additional Notes:
WINDSHIELD CRACKED WITH NO CAUSE.
Mfg Campaign: 11377054
Recall Date: Nov 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AFTER ONLY ONE YEAR OF OWNERSHIP, THE VEHICLE'S WINDSHIELD CRACKED. WHILE PREPARING FOR OUR EARLY MORNING COMMUTE, MY WIFE AND I APPROACHED THE VEHICLE AND QUICKLY REALIZED THAT THERE WAS A CRACK EXTENDING FROM THE UPPER LEFT-HAND SIDE TO THE LOWER RIGHT-HAND SIDE OF THE WINDSHIELD (VIEWING THE VEHICLE FROM THE OUTSIDE). NO ROCKS OR SHARP OBJECTS EVER STRUCK THE WINDSHIELD. THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS STATIONARY.
Corrective Action:
AFTER ONLY ONE YEAR OF OWNERSHIP, THE VEHICLE'S WINDSHIELD CRACKED. WHILE PREPARING FOR OUR EARLY MORNING COMMUTE, MY WIFE AND I APPROACHED THE VEHICLE AND QUICKLY REALIZED THAT THERE WAS A CRACK EXTENDING FROM THE UPPER LEFT-HAND SIDE TO THE LOWER RIGHT-HAND SIDE OF THE WINDSHIELD (VIEWING THE VEHICLE FROM THE OUTSIDE). NO ROCKS OR SHARP OBJECTS EVER STRUCK THE WINDSHIELD. THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS STATIONARY.
Additional Notes:
AFTER ONLY ONE YEAR OF OWNERSHIP, THE VEHICLE'S WINDSHIELD CRACKED. WHILE PREPARING FOR OUR EARLY MORNING COMMUTE, MY WIFE AND I APPROACHED THE VEHICLE AND QUICKLY REALIZED THAT THERE WAS A CRACK EXTENDING FROM THE UPPER LEFT-HAND SIDE TO THE LOWER RIGHT-HAND SIDE OF THE WINDSHIELD (VIEWING THE VEHICLE FROM THE OUTSIDE). NO ROCKS OR SHARP OBJECTS EVER STRUCK THE WINDSHIELD. THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS STATIONARY.
Mfg Campaign: 11377073
Recall Date: Nov 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Corrective Action:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Additional Notes:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Mfg Campaign: 11376640
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Corrective Action:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Additional Notes:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Mfg Campaign: 11376640
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Corrective Action:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Additional Notes:
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Mfg Campaign: 11376640
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A CRACK APPEARED ACROSS THE BOTTOM CENTER OF THE WINDSHIELD 2 WEEKS AGO WHILE IT WAS PARKED.
Corrective Action:
A CRACK APPEARED ACROSS THE BOTTOM CENTER OF THE WINDSHIELD 2 WEEKS AGO WHILE IT WAS PARKED.
Additional Notes:
A CRACK APPEARED ACROSS THE BOTTOM CENTER OF THE WINDSHIELD 2 WEEKS AGO WHILE IT WAS PARKED.
Mfg Campaign: 11376680
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING DOWN THE ROAD I RAN OVER A SMALL POTHOLE AND I NOTICED A SMALL CHIP THAT HAD APPEARED ON THE WINDSHIELD. WHEN I STOPPED TO LOOK IT OVER I COULDN'T EVEN FEEL IT FROM THE OUTSIDE. RESOLVING TO GET IT FIXED WHEN I CAME HOME I BEGAN DRIVING AND NOT EVEN AN HOUR INTO MY TRIP IT HAD TURNED INTO. A CRACK GOING DOWN THE LENGTH OF THE DRIVERS SIDE. BY THE END OF THE TRIP IT STRETCHED 4 FEET FROM THE UPPERMOST CORNER DRIVERS SIDE GOING DOWN, AND THEN MAKING A CURVED PERPENDICULAR TO THE GROUND AND GOING TO THE PASSENGER SIDE. ALL IN THE MATTER OF A FEW HOURS.
Corrective Action:
WHILE DRIVING DOWN THE ROAD I RAN OVER A SMALL POTHOLE AND I NOTICED A SMALL CHIP THAT HAD APPEARED ON THE WINDSHIELD. WHEN I STOPPED TO LOOK IT OVER I COULDN'T EVEN FEEL IT FROM THE OUTSIDE. RESOLVING TO GET IT FIXED WHEN I CAME HOME I BEGAN DRIVING AND NOT EVEN AN HOUR INTO MY TRIP IT HAD TURNED INTO. A CRACK GOING DOWN THE LENGTH OF THE DRIVERS SIDE. BY THE END OF THE TRIP IT STRETCHED 4 FEET FROM THE UPPERMOST CORNER DRIVERS SIDE GOING DOWN, AND THEN MAKING A CURVED PERPENDICULAR TO THE GROUND AND GOING TO THE PASSENGER SIDE. ALL IN THE MATTER OF A FEW HOURS.
Additional Notes:
WHILE DRIVING DOWN THE ROAD I RAN OVER A SMALL POTHOLE AND I NOTICED A SMALL CHIP THAT HAD APPEARED ON THE WINDSHIELD. WHEN I STOPPED TO LOOK IT OVER I COULDN'T EVEN FEEL IT FROM THE OUTSIDE. RESOLVING TO GET IT FIXED WHEN I CAME HOME I BEGAN DRIVING AND NOT EVEN AN HOUR INTO MY TRIP IT HAD TURNED INTO. A CRACK GOING DOWN THE LENGTH OF THE DRIVERS SIDE. BY THE END OF THE TRIP IT STRETCHED 4 FEET FROM THE UPPERMOST CORNER DRIVERS SIDE GOING DOWN, AND THEN MAKING A CURVED PERPENDICULAR TO THE GROUND AND GOING TO THE PASSENGER SIDE. ALL IN THE MATTER OF A FEW HOURS.
Mfg Campaign: 11376735
Recall Date: Nov 27, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HAVE ASKED SUBARU TO UPDATE THEIR SOFTWARE TO CONTROL THE DASH BOARD. WHEN THE DIGITAL DASH IS SET TO THE DIGITAL SPEEDOMETER, AND A CALL COMES IN, THE DASH DISPLAYS :CALL IN PROGRESS" AND NO LONGER SHOWS THE DIGITAL SPEEDOMETER. SUBARU HAS NOT MADE ANY SOFTWARE UPDATES TO THEIR SOFTWARE.
Corrective Action:
HAVE ASKED SUBARU TO UPDATE THEIR SOFTWARE TO CONTROL THE DASH BOARD. WHEN THE DIGITAL DASH IS SET TO THE DIGITAL SPEEDOMETER, AND A CALL COMES IN, THE DASH DISPLAYS :CALL IN PROGRESS" AND NO LONGER SHOWS THE DIGITAL SPEEDOMETER. SUBARU HAS NOT MADE ANY SOFTWARE UPDATES TO THEIR SOFTWARE.
Additional Notes:
HAVE ASKED SUBARU TO UPDATE THEIR SOFTWARE TO CONTROL THE DASH BOARD. WHEN THE DIGITAL DASH IS SET TO THE DIGITAL SPEEDOMETER, AND A CALL COMES IN, THE DASH DISPLAYS :CALL IN PROGRESS" AND NO LONGER SHOWS THE DIGITAL SPEEDOMETER. SUBARU HAS NOT MADE ANY SOFTWARE UPDATES TO THEIR SOFTWARE.
Mfg Campaign: 11372380
Recall Date: Oct 30, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE CAN DRIVE HUNDREDS OF MILES, MAKE A FEW STOPS AND DURING ONE OF THOSE STOPS, THE BATTERY IS DEAD. THIS HAS OCCURRED THREE SEPARATE TIMES OVER THE LAST 4 WEEKS. WE'VE HAD THE VEHICLE AT JOHN KENNEDY SUBARU IN NORRISTOWN WHERE THEY ATTEMPTED TO DIAGNOSE THE PROBLEM. WHAT THEY DID WAS PERFORM AN UPDATE ON RADIO AND THE BATTERY, STARTER AND ALTERNATOR ALL CHECKED OUT OK. THE CAR DIED AGAIN TODAY AND WE'RE SCHEDULED TO BRING IT IN AGAIN ON MONDAY.
Corrective Action:
WE CAN DRIVE HUNDREDS OF MILES, MAKE A FEW STOPS AND DURING ONE OF THOSE STOPS, THE BATTERY IS DEAD. THIS HAS OCCURRED THREE SEPARATE TIMES OVER THE LAST 4 WEEKS. WE'VE HAD THE VEHICLE AT JOHN KENNEDY SUBARU IN NORRISTOWN WHERE THEY ATTEMPTED TO DIAGNOSE THE PROBLEM. WHAT THEY DID WAS PERFORM AN UPDATE ON RADIO AND THE BATTERY, STARTER AND ALTERNATOR ALL CHECKED OUT OK. THE CAR DIED AGAIN TODAY AND WE'RE SCHEDULED TO BRING IT IN AGAIN ON MONDAY.
Additional Notes:
WE CAN DRIVE HUNDREDS OF MILES, MAKE A FEW STOPS AND DURING ONE OF THOSE STOPS, THE BATTERY IS DEAD. THIS HAS OCCURRED THREE SEPARATE TIMES OVER THE LAST 4 WEEKS. WE'VE HAD THE VEHICLE AT JOHN KENNEDY SUBARU IN NORRISTOWN WHERE THEY ATTEMPTED TO DIAGNOSE THE PROBLEM. WHAT THEY DID WAS PERFORM AN UPDATE ON RADIO AND THE BATTERY, STARTER AND ALTERNATOR ALL CHECKED OUT OK. THE CAR DIED AGAIN TODAY AND WE'RE SCHEDULED TO BRING IT IN AGAIN ON MONDAY.
Mfg Campaign: 11363729
Recall Date: Oct 10, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON HIGHWAY 65 MPH BUT DID NOT SEE ANYTHING HIT WINDSHIELD. SMALL CRACK TO START.. SMALL SPIDER WEB CRACK GREW INTO A UN-REPAIRABLE 6-8 INCHES IN 4 DAYS.
Corrective Action:
I WAS DRIVING ON HIGHWAY 65 MPH BUT DID NOT SEE ANYTHING HIT WINDSHIELD. SMALL CRACK TO START.. SMALL SPIDER WEB CRACK GREW INTO A UN-REPAIRABLE 6-8 INCHES IN 4 DAYS.
Additional Notes:
I WAS DRIVING ON HIGHWAY 65 MPH BUT DID NOT SEE ANYTHING HIT WINDSHIELD. SMALL CRACK TO START.. SMALL SPIDER WEB CRACK GREW INTO A UN-REPAIRABLE 6-8 INCHES IN 4 DAYS.
Mfg Campaign: 11352433
Recall Date: Sep 1, 2020
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
AT LESS THAN 60,000 MILES MY WHEEL BEARINGS STARTED MAKING A LOUD HUMMING NOISE. THE NOISE GETTING LOUDER THE FASTER I GO. IT'S IS A CONSTANT NOISE THAT ONLY GOES AWAY WHEN I STOP. I HAVE NEVER TAKEN THE CAR OFF ROAD.
Corrective Action:
AT LESS THAN 60,000 MILES MY WHEEL BEARINGS STARTED MAKING A LOUD HUMMING NOISE. THE NOISE GETTING LOUDER THE FASTER I GO. IT'S IS A CONSTANT NOISE THAT ONLY GOES AWAY WHEN I STOP. I HAVE NEVER TAKEN THE CAR OFF ROAD.
Additional Notes:
AT LESS THAN 60,000 MILES MY WHEEL BEARINGS STARTED MAKING A LOUD HUMMING NOISE. THE NOISE GETTING LOUDER THE FASTER I GO. IT'S IS A CONSTANT NOISE THAT ONLY GOES AWAY WHEN I STOP. I HAVE NEVER TAKEN THE CAR OFF ROAD.
Mfg Campaign: 11344236
Recall Date: Aug 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CONSTANTLY POPPING LIKE IT IS CRACKING FROM WHEN NEW. SMALL ROCK HIT IT AND A HUGE CRACK ACROSS AT LEAST 25% OF WINDSHIELD BEFORE YOU COULD HAVE IT REPAIRED.
Corrective Action:
WINDSHIELD CONSTANTLY POPPING LIKE IT IS CRACKING FROM WHEN NEW. SMALL ROCK HIT IT AND A HUGE CRACK ACROSS AT LEAST 25% OF WINDSHIELD BEFORE YOU COULD HAVE IT REPAIRED.
Additional Notes:
WINDSHIELD CONSTANTLY POPPING LIKE IT IS CRACKING FROM WHEN NEW. SMALL ROCK HIT IT AND A HUGE CRACK ACROSS AT LEAST 25% OF WINDSHIELD BEFORE YOU COULD HAVE IT REPAIRED.
Mfg Campaign: 11343763
Recall Date: Aug 6, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD HAS CRACKED WITH NO IMPACT OR DAMAGE TO CAUSE THE CRACK. THE VEHICLE HAS BEEN PARKED IN OUR RESIDENCE DRIVEWAY AND NOT DRIVEN (HOME DUE TO COVID) SO I AM CERTAIN NOTHING HAS HIT THE WINDOW TO CAUSE IT TO CRACK. THE CRACK IS VERTICAL STRAIGHT UP FROM THE DEFROSTER ELEMENT ON THE PASSENGER SIDE AND IS 10+ INCHES LONG. DEALER INDICATES THIS IS NOT UNDER WARRANTY AND WOULD COST NEARLY 3K TO REPLACE WINDSHIELD AND RECALIBRATE THE EYESIGHT FUNCTIONALITY. I UNDERSTAND FROM RESEARCH ONLINE THAT THIS IS A KNOWN ISSUE ON SUBARU MODELS, INCLUDING THE CROSSTREK.
Corrective Action:
THE WINDSHIELD HAS CRACKED WITH NO IMPACT OR DAMAGE TO CAUSE THE CRACK. THE VEHICLE HAS BEEN PARKED IN OUR RESIDENCE DRIVEWAY AND NOT DRIVEN (HOME DUE TO COVID) SO I AM CERTAIN NOTHING HAS HIT THE WINDOW TO CAUSE IT TO CRACK. THE CRACK IS VERTICAL STRAIGHT UP FROM THE DEFROSTER ELEMENT ON THE PASSENGER SIDE AND IS 10+ INCHES LONG. DEALER INDICATES THIS IS NOT UNDER WARRANTY AND WOULD COST NEARLY 3K TO REPLACE WINDSHIELD AND RECALIBRATE THE EYESIGHT FUNCTIONALITY. I UNDERSTAND FROM RESEARCH ONLINE THAT THIS IS A KNOWN ISSUE ON SUBARU MODELS, INCLUDING THE CROSSTREK.
Additional Notes:
THE WINDSHIELD HAS CRACKED WITH NO IMPACT OR DAMAGE TO CAUSE THE CRACK. THE VEHICLE HAS BEEN PARKED IN OUR RESIDENCE DRIVEWAY AND NOT DRIVEN (HOME DUE TO COVID) SO I AM CERTAIN NOTHING HAS HIT THE WINDOW TO CAUSE IT TO CRACK. THE CRACK IS VERTICAL STRAIGHT UP FROM THE DEFROSTER ELEMENT ON THE PASSENGER SIDE AND IS 10+ INCHES LONG. DEALER INDICATES THIS IS NOT UNDER WARRANTY AND WOULD COST NEARLY 3K TO REPLACE WINDSHIELD AND RECALIBRATE THE EYESIGHT FUNCTIONALITY. I UNDERSTAND FROM RESEARCH ONLINE THAT THIS IS A KNOWN ISSUE ON SUBARU MODELS, INCLUDING THE CROSSTREK.
Mfg Campaign: 11339350
Recall Date: Jul 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY CAR WAS PARKED APPROXIMATELY 2 HOURS AND 15 MINUTES TODAY, FRIDAY JULY 10, 2020, FROM 9:15AM UNTIL 11:30AM. WHEN I RETURNED TO MY CAR, THE WINDSHIELD HAD A CRACK ON THE RIGHT PASSENGER SIDE STARTING AT TOP OF WINDOW APPROXIMATELY 3 INCHES LONG. IT IS GOING UP AND DOWN ON THE WINDSHIELD, FROM THE TOP. I DID NOT HAVE A ROCK OR DEBRIS HIT MY WINDSHIELD WHILE DRIVING. THE PARKING LOT IS NOT NEAR A ROADWAY OR WHERE IT COULD BE HIT BY DEBRIS.
Corrective Action:
MY CAR WAS PARKED APPROXIMATELY 2 HOURS AND 15 MINUTES TODAY, FRIDAY JULY 10, 2020, FROM 9:15AM UNTIL 11:30AM. WHEN I RETURNED TO MY CAR, THE WINDSHIELD HAD A CRACK ON THE RIGHT PASSENGER SIDE STARTING AT TOP OF WINDOW APPROXIMATELY 3 INCHES LONG. IT IS GOING UP AND DOWN ON THE WINDSHIELD, FROM THE TOP. I DID NOT HAVE A ROCK OR DEBRIS HIT MY WINDSHIELD WHILE DRIVING. THE PARKING LOT IS NOT NEAR A ROADWAY OR WHERE IT COULD BE HIT BY DEBRIS.
Additional Notes:
MY CAR WAS PARKED APPROXIMATELY 2 HOURS AND 15 MINUTES TODAY, FRIDAY JULY 10, 2020, FROM 9:15AM UNTIL 11:30AM. WHEN I RETURNED TO MY CAR, THE WINDSHIELD HAD A CRACK ON THE RIGHT PASSENGER SIDE STARTING AT TOP OF WINDOW APPROXIMATELY 3 INCHES LONG. IT IS GOING UP AND DOWN ON THE WINDSHIELD, FROM THE TOP. I DID NOT HAVE A ROCK OR DEBRIS HIT MY WINDSHIELD WHILE DRIVING. THE PARKING LOT IS NOT NEAR A ROADWAY OR WHERE IT COULD BE HIT BY DEBRIS.
Mfg Campaign: 11338704
Recall Date: Jul 10, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACK , WHICH IS LENGTHING. NOTICED WHILE DRIVING BUT DO NOT RECALL AN IINCIDENT WHICH COULD ACCOUNT FOR THIS DAMAGE.
Corrective Action:
WINDSHIELD CRACK , WHICH IS LENGTHING. NOTICED WHILE DRIVING BUT DO NOT RECALL AN IINCIDENT WHICH COULD ACCOUNT FOR THIS DAMAGE.
Additional Notes:
WINDSHIELD CRACK , WHICH IS LENGTHING. NOTICED WHILE DRIVING BUT DO NOT RECALL AN IINCIDENT WHICH COULD ACCOUNT FOR THIS DAMAGE.
Mfg Campaign: 11338449
Recall Date: Jul 9, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY IN OUR DRIVEWAY. THE CRACK IS VERTICAL LOCATED IN THE CENTER OF THE WINDOW FROM THE ROOFLINE TO ALMOST THE WINDSHIELD WIPERS. THE LOCAL SUBARU SERVICE DEPARTMENT STATED THIS IS A PROBLEM THEY SEE OFTEN AND WILL NOT BE COVERED BY THE WARRANTY.
Corrective Action:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY IN OUR DRIVEWAY. THE CRACK IS VERTICAL LOCATED IN THE CENTER OF THE WINDOW FROM THE ROOFLINE TO ALMOST THE WINDSHIELD WIPERS. THE LOCAL SUBARU SERVICE DEPARTMENT STATED THIS IS A PROBLEM THEY SEE OFTEN AND WILL NOT BE COVERED BY THE WARRANTY.
Additional Notes:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY IN OUR DRIVEWAY. THE CRACK IS VERTICAL LOCATED IN THE CENTER OF THE WINDOW FROM THE ROOFLINE TO ALMOST THE WINDSHIELD WIPERS. THE LOCAL SUBARU SERVICE DEPARTMENT STATED THIS IS A PROBLEM THEY SEE OFTEN AND WILL NOT BE COVERED BY THE WARRANTY.
Mfg Campaign: 11337468
Recall Date: Jul 4, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury