Complaints & Recalls
Consumer Complaints
72 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.
Corrective Action:
The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.
Additional Notes:
The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.
Mfg Campaign: 11522977
Recall Date: May 20, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.
Corrective Action:
The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.
Additional Notes:
The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.
Mfg Campaign: 11518940
Recall Date: Apr 25, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I noticed my windshield spontaneously cracked, without any trauma. This was noticed in the morning after my car had been sitting in the garage overnight. There were no rocks or other debris that hit the car, and there does not appear to be a point of impact. The crack seems to have occurred spontaneously, with no precipitating event or warning. This is dangerous because it could impair visibility, the functioning of eye sight camera/safety system, and could easily expand and cause shattering of glass. It makes me concerned about the integrity of the windshield. Several other subaru owners have reported this problem of spontaneous windshield cracking online. This occurred on my car on 4/3/2023. I have photo evidence of the faulty windshield, it has not yet been inspected by a dealer.
Corrective Action:
I noticed my windshield spontaneously cracked, without any trauma. This was noticed in the morning after my car had been sitting in the garage overnight. There were no rocks or other debris that hit the car, and there does not appear to be a point of impact. The crack seems to have occurred spontaneously, with no precipitating event or warning. This is dangerous because it could impair visibility, the functioning of eye sight camera/safety system, and could easily expand and cause shattering of glass. It makes me concerned about the integrity of the windshield. Several other subaru owners have reported this problem of spontaneous windshield cracking online. This occurred on my car on 4/3/2023. I have photo evidence of the faulty windshield, it has not yet been inspected by a dealer.
Additional Notes:
I noticed my windshield spontaneously cracked, without any trauma. This was noticed in the morning after my car had been sitting in the garage overnight. There were no rocks or other debris that hit the car, and there does not appear to be a point of impact. The crack seems to have occurred spontaneously, with no precipitating event or warning. This is dangerous because it could impair visibility, the functioning of eye sight camera/safety system, and could easily expand and cause shattering of glass. It makes me concerned about the integrity of the windshield. Several other subaru owners have reported this problem of spontaneous windshield cracking online. This occurred on my car on 4/3/2023. I have photo evidence of the faulty windshield, it has not yet been inspected by a dealer.
Mfg Campaign: 11515698
Recall Date: Apr 5, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.
Corrective Action:
The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.
Additional Notes:
The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.
Mfg Campaign: 11495053
Recall Date: Nov 27, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.
Corrective Action:
My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.
Additional Notes:
My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.
Mfg Campaign: 11490499
Recall Date: Oct 23, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.
Corrective Action:
Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.
Additional Notes:
Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.
Mfg Campaign: 11489870
Recall Date: Oct 18, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but the door would not latch. When I released my grip, however, the door returned to its unlatched/open state. Unable to tell how long the safety corridor would last, I was forced to open and close the door manually while still in motion to correct the problem. Had this been a one-lane section of the highway or had traffic been coming in the lane to my immediate left, it's possible this procedure would have caused an accident. I am unable to attach dashcam footage of this incident to this report, but have uploaded it here for you (and Subaru) to review: https://www.youtube.com/watch?v=T5vn_YOnpgI Please note that the time on the dash cam is incorrect - this occurred around 5 am.
Corrective Action:
I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but the door would not latch. When I released my grip, however, the door returned to its unlatched/open state. Unable to tell how long the safety corridor would last, I was forced to open and close the door manually while still in motion to correct the problem. Had this been a one-lane section of the highway or had traffic been coming in the lane to my immediate left, it's possible this procedure would have caused an accident. I am unable to attach dashcam footage of this incident to this report, but have uploaded it here for you (and Subaru) to review: https://www.youtube.com/watch?v=T5vn_YOnpgI Please note that the time on the dash cam is incorrect - this occurred around 5 am.
Additional Notes:
I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but the door would not latch. When I released my grip, however, the door returned to its unlatched/open state. Unable to tell how long the safety corridor would last, I was forced to open and close the door manually while still in motion to correct the problem. Had this been a one-lane section of the highway or had traffic been coming in the lane to my immediate left, it's possible this procedure would have caused an accident. I am unable to attach dashcam footage of this incident to this report, but have uploaded it here for you (and Subaru) to review: https://www.youtube.com/watch?v=T5vn_YOnpgI Please note that the time on the dash cam is incorrect - this occurred around 5 am.
Mfg Campaign: 11482085
Recall Date: Aug 30, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.
Corrective Action:
The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.
Additional Notes:
The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.
Mfg Campaign: 11479495
Recall Date: Aug 16, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety system was operable. When the car was moved, it broke the connector, exposing the bare pins. Hazard - potential exposure to electrocution or fire There is a small orange indicator on the display when the cable is connected. It should be RED, and it should inhibit the operation of the car.
Corrective Action:
Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety system was operable. When the car was moved, it broke the connector, exposing the bare pins. Hazard - potential exposure to electrocution or fire There is a small orange indicator on the display when the cable is connected. It should be RED, and it should inhibit the operation of the car.
Additional Notes:
Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety system was operable. When the car was moved, it broke the connector, exposing the bare pins. Hazard - potential exposure to electrocution or fire There is a small orange indicator on the display when the cable is connected. It should be RED, and it should inhibit the operation of the car.
Mfg Campaign: 11467690
Recall Date: Jun 6, 2022
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property. The contact was able to make an appointment with a dentist where she was treated for a fractured jaw; in addition, two front teeth were extracted from her jaw. Once her jaw had healed, dental implants were used to replace her missing teeth. The vehicle was towed to an independent auto body mechanic and later sold the vehicle since she no longer felt safe driving it. The dealer was notified of the failure; however, they claimed to have never heard of such a failure. The manufacturer had yet to be notified of the failure. The whereabouts of the vehicle are unknown. The failure mileage was 5,104.
Corrective Action:
The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property. The contact was able to make an appointment with a dentist where she was treated for a fractured jaw; in addition, two front teeth were extracted from her jaw. Once her jaw had healed, dental implants were used to replace her missing teeth. The vehicle was towed to an independent auto body mechanic and later sold the vehicle since she no longer felt safe driving it. The dealer was notified of the failure; however, they claimed to have never heard of such a failure. The manufacturer had yet to be notified of the failure. The whereabouts of the vehicle are unknown. The failure mileage was 5,104.
Additional Notes:
The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact’s front teeth were knocked out as a result of the failure. The police were called to her property; however, a police report was not filed since the failure happened on private property. The contact was able to make an appointment with a dentist where she was treated for a fractured jaw; in addition, two front teeth were extracted from her jaw. Once her jaw had healed, dental implants were used to replace her missing teeth. The vehicle was towed to an independent auto body mechanic and later sold the vehicle since she no longer felt safe driving it. The dealer was notified of the failure; however, they claimed to have never heard of such a failure. The manufacturer had yet to be notified of the failure. The whereabouts of the vehicle are unknown. The failure mileage was 5,104.
Mfg Campaign: 11465334
Recall Date: May 19, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My 2020 Subaru crosstrek has repeatedly had its windshield crack for little to no reason. I have noticed my windshield crack in a similar spot (near the vin number area) multiple times with no incidents where a rock or other debris struck the windshield. This provides a visual distraction and safety issue while driving.
Corrective Action:
My 2020 Subaru crosstrek has repeatedly had its windshield crack for little to no reason. I have noticed my windshield crack in a similar spot (near the vin number area) multiple times with no incidents where a rock or other debris struck the windshield. This provides a visual distraction and safety issue while driving.
Additional Notes:
My 2020 Subaru crosstrek has repeatedly had its windshield crack for little to no reason. I have noticed my windshield crack in a similar spot (near the vin number area) multiple times with no incidents where a rock or other debris struck the windshield. This provides a visual distraction and safety issue while driving.
Mfg Campaign: 11460328
Recall Date: Apr 10, 2022
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has experience numerous times now, and has been to the dealer for repairs regarding an unanticipated loss of all ability to accelerate or maintain speed until the vehicle is shutdown and restarted. This has caused significant stress when traveling on a fast moving freeway in the fast lane and then having to quickly get to the shoulder to "power-cycle" the vehicle. The dealer has seen the vehicle 5 times for this issue in the 10 months we have owned it, starting at 6k miles and we just got it back from 2 weeks with the dealer; today it has 9k miles. The dealer has told is that the vehicle losing all power and ability to accelerate or maintain speed is a safety feature. I feel having my wife and three children in a vehicle the significantly increases the chances for collision as very much the opposite of a safety feature. We have tried working with the dealer over the past 6 months and 3k miles, but need the help of an advocate who can influence the dealer to correct the issue before someone gets hurt or worse. The date shown below is only the first instance of many instances of power loss.
Corrective Action:
The vehicle has experience numerous times now, and has been to the dealer for repairs regarding an unanticipated loss of all ability to accelerate or maintain speed until the vehicle is shutdown and restarted. This has caused significant stress when traveling on a fast moving freeway in the fast lane and then having to quickly get to the shoulder to "power-cycle" the vehicle. The dealer has seen the vehicle 5 times for this issue in the 10 months we have owned it, starting at 6k miles and we just got it back from 2 weeks with the dealer; today it has 9k miles. The dealer has told is that the vehicle losing all power and ability to accelerate or maintain speed is a safety feature. I feel having my wife and three children in a vehicle the significantly increases the chances for collision as very much the opposite of a safety feature. We have tried working with the dealer over the past 6 months and 3k miles, but need the help of an advocate who can influence the dealer to correct the issue before someone gets hurt or worse. The date shown below is only the first instance of many instances of power loss.
Additional Notes:
The vehicle has experience numerous times now, and has been to the dealer for repairs regarding an unanticipated loss of all ability to accelerate or maintain speed until the vehicle is shutdown and restarted. This has caused significant stress when traveling on a fast moving freeway in the fast lane and then having to quickly get to the shoulder to "power-cycle" the vehicle. The dealer has seen the vehicle 5 times for this issue in the 10 months we have owned it, starting at 6k miles and we just got it back from 2 weeks with the dealer; today it has 9k miles. The dealer has told is that the vehicle losing all power and ability to accelerate or maintain speed is a safety feature. I feel having my wife and three children in a vehicle the significantly increases the chances for collision as very much the opposite of a safety feature. We have tried working with the dealer over the past 6 months and 3k miles, but need the help of an advocate who can influence the dealer to correct the issue before someone gets hurt or worse. The date shown below is only the first instance of many instances of power loss.
Mfg Campaign: 11455519
Recall Date: Mar 7, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked across bottom portion. Many other Subaru owners have had the same problem.
Corrective Action:
Windshield cracked across bottom portion. Many other Subaru owners have had the same problem.
Additional Notes:
Windshield cracked across bottom portion. Many other Subaru owners have had the same problem.
Mfg Campaign: 11453095
Recall Date: Feb 20, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield defective/easily damaged. Minor roadway pebble created a pit. Seems to be an issue with many Subarus.
Corrective Action:
Windshield defective/easily damaged. Minor roadway pebble created a pit. Seems to be an issue with many Subarus.
Additional Notes:
Windshield defective/easily damaged. Minor roadway pebble created a pit. Seems to be an issue with many Subarus.
Mfg Campaign: 11451908
Recall Date: Feb 14, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My front windshield cracked one day on its own sitting in my driveway.
Corrective Action:
My front windshield cracked one day on its own sitting in my driveway.
Additional Notes:
My front windshield cracked one day on its own sitting in my driveway.
Mfg Campaign: 11449616
Recall Date: Jan 31, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield seemed to just start cracking for no known reason.
Corrective Action:
The windshield seemed to just start cracking for no known reason.
Additional Notes:
The windshield seemed to just start cracking for no known reason.
Mfg Campaign: 11443911
Recall Date: Dec 15, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drains quickly.
Corrective Action:
Battery drains quickly.
Additional Notes:
Battery drains quickly.
Mfg Campaign: 11441155
Recall Date: Nov 20, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield spontaneously cracked
Corrective Action:
Windshield spontaneously cracked
Additional Notes:
Windshield spontaneously cracked
Mfg Campaign: 11438035
Recall Date: Oct 25, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2020 Crosstrek windshield cracked. The windshield easily chips. crack started in lower windshield. car was parked in carport when crack started. Subaru does not fix windshield and told us to call glass company. car taken to glass replacement center for replacement of windshield. Subaru dealer told us over the phone that the pictures show there is chip in windseild and Subaru will not cover repair.
Corrective Action:
2020 Crosstrek windshield cracked. The windshield easily chips. crack started in lower windshield. car was parked in carport when crack started. Subaru does not fix windshield and told us to call glass company. car taken to glass replacement center for replacement of windshield. Subaru dealer told us over the phone that the pictures show there is chip in windseild and Subaru will not cover repair.
Additional Notes:
2020 Crosstrek windshield cracked. The windshield easily chips. crack started in lower windshield. car was parked in carport when crack started. Subaru does not fix windshield and told us to call glass company. car taken to glass replacement center for replacement of windshield. Subaru dealer told us over the phone that the pictures show there is chip in windseild and Subaru will not cover repair.
Mfg Campaign: 11436412
Recall Date: Oct 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver side rear door window exploded while driving. Shattering was unexpected. No rocks were heading that way and car is only 1.5 years old.
Corrective Action:
Driver side rear door window exploded while driving. Shattering was unexpected. No rocks were heading that way and car is only 1.5 years old.
Additional Notes:
Driver side rear door window exploded while driving. Shattering was unexpected. No rocks were heading that way and car is only 1.5 years old.
Mfg Campaign: 11436521
Recall Date: Oct 12, 2021
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