Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Consumer Complaints
130 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Corrective Action:
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Additional Notes:
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Mfg Campaign: 11603340
Recall Date: Jul 19, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Corrective Action:
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Additional Notes:
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem, diagnose or remedy it after having the car a week and I was told“vehicle is operating properly at that time”. The second occurrence at the end of June was far more dangerous as I was traveling at a higher speed in heavy traffic on a multi lane road when it occurred Car is unsafe for me, passengers and other drivers. I risk being stranded. I have no sense of reliability or safety and the car is just now at 30k
Mfg Campaign: 11603340
Recall Date: Jul 19, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag shows OFF even when passenger is seated.
Corrective Action:
Airbag shows OFF even when passenger is seated.
Additional Notes:
Airbag shows OFF even when passenger is seated.
Mfg Campaign: 11602575
Recall Date: Jul 16, 2024
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
Airbag shows OFF even when passenger is seated.
Corrective Action:
Airbag shows OFF even when passenger is seated.
Additional Notes:
Airbag shows OFF even when passenger is seated.
Mfg Campaign: 11602575
Recall Date: Jul 16, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving down the freeway, all the warning lights came on and the engine sputtered and cut out. As we were in the left lane on a busy freeway, it put us at considerable risk. We were able to get to the left shoulder and get towed off the highway. This was caused, I later learned, by a faulty electronic thermostat which caused the system to fail.
Corrective Action:
While driving down the freeway, all the warning lights came on and the engine sputtered and cut out. As we were in the left lane on a busy freeway, it put us at considerable risk. We were able to get to the left shoulder and get towed off the highway. This was caused, I later learned, by a faulty electronic thermostat which caused the system to fail.
Additional Notes:
While driving down the freeway, all the warning lights came on and the engine sputtered and cut out. As we were in the left lane on a busy freeway, it put us at considerable risk. We were able to get to the left shoulder and get towed off the highway. This was caused, I later learned, by a faulty electronic thermostat which caused the system to fail.
Mfg Campaign: 11588934
Recall Date: May 15, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Corrective Action:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Additional Notes:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Mfg Campaign: 11579141
Recall Date: Mar 24, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Corrective Action:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Additional Notes:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Mfg Campaign: 11579141
Recall Date: Mar 24, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Corrective Action:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Additional Notes:
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Mfg Campaign: 11579141
Recall Date: Mar 24, 2024
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While the vehicle is moving. There is a loud pop noise from under the car. Subaru of America said it is a weld that is cracked. This pop noise is also felt in the steering wheel.
Corrective Action:
While the vehicle is moving. There is a loud pop noise from under the car. Subaru of America said it is a weld that is cracked. This pop noise is also felt in the steering wheel.
Additional Notes:
While the vehicle is moving. There is a loud pop noise from under the car. Subaru of America said it is a weld that is cracked. This pop noise is also felt in the steering wheel.
Mfg Campaign: 11578354
Recall Date: Mar 19, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Subaru Eyesight system engaged randomly with no forward obstacles. Dashboard lit up, signaled alarm, and brakes engaged causing the car's nose to bottom-out. This has happened twice, thankfully at low speeds and thankfully without another car rear ending me. I'm worried this will happen on the highway. Eyesight system is generally unreliable. Random lane departure warnings and obstacles detected where there are none.
Corrective Action:
Subaru Eyesight system engaged randomly with no forward obstacles. Dashboard lit up, signaled alarm, and brakes engaged causing the car's nose to bottom-out. This has happened twice, thankfully at low speeds and thankfully without another car rear ending me. I'm worried this will happen on the highway. Eyesight system is generally unreliable. Random lane departure warnings and obstacles detected where there are none.
Additional Notes:
Subaru Eyesight system engaged randomly with no forward obstacles. Dashboard lit up, signaled alarm, and brakes engaged causing the car's nose to bottom-out. This has happened twice, thankfully at low speeds and thankfully without another car rear ending me. I'm worried this will happen on the highway. Eyesight system is generally unreliable. Random lane departure warnings and obstacles detected where there are none.
Mfg Campaign: 11577927
Recall Date: Mar 18, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is not specific to the Crosstrek. Subaru's remote connect app "mysubaru" has a dangerous flaw. When buying a vehicle pre-owned, the previous owner may still have access to the car. Subaru's call center says it takes at least 5 business days for a "transfer of ownership" process to occur. More often, customers never gain access to their pre-owned Subaru. The main cause of concern is that the previous owner may still have access to remote start the vehicle! Imagine you park your Subaru in your garage overnight, just for someone to start it remotely. Carbon Monoxide is borderless and colorless! This problem will eventually KILL someone!
Corrective Action:
This is not specific to the Crosstrek. Subaru's remote connect app "mysubaru" has a dangerous flaw. When buying a vehicle pre-owned, the previous owner may still have access to the car. Subaru's call center says it takes at least 5 business days for a "transfer of ownership" process to occur. More often, customers never gain access to their pre-owned Subaru. The main cause of concern is that the previous owner may still have access to remote start the vehicle! Imagine you park your Subaru in your garage overnight, just for someone to start it remotely. Carbon Monoxide is borderless and colorless! This problem will eventually KILL someone!
Additional Notes:
This is not specific to the Crosstrek. Subaru's remote connect app "mysubaru" has a dangerous flaw. When buying a vehicle pre-owned, the previous owner may still have access to the car. Subaru's call center says it takes at least 5 business days for a "transfer of ownership" process to occur. More often, customers never gain access to their pre-owned Subaru. The main cause of concern is that the previous owner may still have access to remote start the vehicle! Imagine you park your Subaru in your garage overnight, just for someone to start it remotely. Carbon Monoxide is borderless and colorless! This problem will eventually KILL someone!
Mfg Campaign: 11574119
Recall Date: Feb 26, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.
Corrective Action:
Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.
Additional Notes:
Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.
Mfg Campaign: 11573860
Recall Date: Feb 25, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Corrective Action:
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Additional Notes:
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Mfg Campaign: 11571581
Recall Date: Feb 13, 2024
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Corrective Action:
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Additional Notes:
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Mfg Campaign: 11571581
Recall Date: Feb 13, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.
Corrective Action:
This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.
Additional Notes:
This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.
Mfg Campaign: 11568509
Recall Date: Jan 29, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In early November 2023, NHTSA Recall Number23V755000 was issued for my 2021 Subaru Crosstrek. I was not notified by NHTSA or Subaru even though none of my contact info has changed since buying this new vehicle. I believe that this creates a potential safety issue if owners are not made aware. I found out through Carfax in early January 2024.
Corrective Action:
In early November 2023, NHTSA Recall Number23V755000 was issued for my 2021 Subaru Crosstrek. I was not notified by NHTSA or Subaru even though none of my contact info has changed since buying this new vehicle. I believe that this creates a potential safety issue if owners are not made aware. I found out through Carfax in early January 2024.
Additional Notes:
In early November 2023, NHTSA Recall Number23V755000 was issued for my 2021 Subaru Crosstrek. I was not notified by NHTSA or Subaru even though none of my contact info has changed since buying this new vehicle. I believe that this creates a potential safety issue if owners are not made aware. I found out through Carfax in early January 2024.
Mfg Campaign: 11563914
Recall Date: Jan 6, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2021 Subaru Crosstrek. The contact stated that while parking and the brake pedal was depressed, the vehicle accelerated unexpectedly and collided with a wall. The collision was at the front of the vehicle. The air bags deployed. The driver sustained arm, leg, thumb, back, and nose injuries. Medical attention was needed. A police report was filed. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was approximately 1,300.
Corrective Action:
The contact owned a 2021 Subaru Crosstrek. The contact stated that while parking and the brake pedal was depressed, the vehicle accelerated unexpectedly and collided with a wall. The collision was at the front of the vehicle. The air bags deployed. The driver sustained arm, leg, thumb, back, and nose injuries. Medical attention was needed. A police report was filed. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was approximately 1,300.
Additional Notes:
The contact owned a 2021 Subaru Crosstrek. The contact stated that while parking and the brake pedal was depressed, the vehicle accelerated unexpectedly and collided with a wall. The collision was at the front of the vehicle. The air bags deployed. The driver sustained arm, leg, thumb, back, and nose injuries. Medical attention was needed. A police report was filed. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was approximately 1,300.
Mfg Campaign: 11545362
Recall Date: Sep 19, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Corrective Action:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Additional Notes:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Mfg Campaign: 11545473
Recall Date: Sep 19, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Corrective Action:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Additional Notes:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Mfg Campaign: 11545473
Recall Date: Sep 19, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Corrective Action:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Additional Notes:
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Mfg Campaign: 11545473
Recall Date: Sep 19, 2023
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