Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRP-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek and Impreza vehicles. Due to insufficient clearance, the instrument panel harness may contact the steering beam bracket, damaging the wire insulation and causing a short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-23
Recall Date: Aug 4, 2023
Consumer Complaints
82 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Random cracking of windshield while parked. Beginning from the very top of the windshield downward 6-7 inches. No chips, or cracks in the area. Was not hit by anything.
Corrective Action:
Random cracking of windshield while parked. Beginning from the very top of the windshield downward 6-7 inches. No chips, or cracks in the area. Was not hit by anything.
Additional Notes:
Random cracking of windshield while parked. Beginning from the very top of the windshield downward 6-7 inches. No chips, or cracks in the area. Was not hit by anything.
Mfg Campaign: 11638171
Recall Date: Jan 23, 2025
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Oem Headlight shadowing on brand new car moves all over the place. It mimics child or wildlife. The reduced area is unsafe.
Corrective Action:
Oem Headlight shadowing on brand new car moves all over the place. It mimics child or wildlife. The reduced area is unsafe.
Additional Notes:
Oem Headlight shadowing on brand new car moves all over the place. It mimics child or wildlife. The reduced area is unsafe.
Mfg Campaign: 11637214
Recall Date: Jan 20, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Corrective Action:
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Additional Notes:
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Mfg Campaign: 11634978
Recall Date: Jan 8, 2025
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Corrective Action:
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Additional Notes:
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Mfg Campaign: 11634978
Recall Date: Jan 8, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked on the second day I owned the car. No visible incident but it is cracked all the way left to right. The windshield is impossibly thin.
Corrective Action:
Windshield cracked on the second day I owned the car. No visible incident but it is cracked all the way left to right. The windshield is impossibly thin.
Additional Notes:
Windshield cracked on the second day I owned the car. No visible incident but it is cracked all the way left to right. The windshield is impossibly thin.
Mfg Campaign: 11634293
Recall Date: Jan 6, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2024 Subaru Crosstrek. The contact stated that after parking the vehicle in the garage, the contact became aware that the passenger’s side front windshield had cracked at the bottom without impact. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 6,200.
Corrective Action:
The contact owns a 2024 Subaru Crosstrek. The contact stated that after parking the vehicle in the garage, the contact became aware that the passenger’s side front windshield had cracked at the bottom without impact. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 6,200.
Additional Notes:
The contact owns a 2024 Subaru Crosstrek. The contact stated that after parking the vehicle in the garage, the contact became aware that the passenger’s side front windshield had cracked at the bottom without impact. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 6,200.
Mfg Campaign: 11633593
Recall Date: Jan 2, 2025
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
There is something inside the headlights that produces two shadows that are posing a safety risk. When driving and turning the steering wheel the shadows move which look like a small animal is darting out from the sides. The shadows are a distraction and have resulted in rapid braking thinking I was going to hit an animal. I attached photos showing the shadows up close but they are larger when I am driving. They are about the size of a boot or shoe box.
Corrective Action:
There is something inside the headlights that produces two shadows that are posing a safety risk. When driving and turning the steering wheel the shadows move which look like a small animal is darting out from the sides. The shadows are a distraction and have resulted in rapid braking thinking I was going to hit an animal. I attached photos showing the shadows up close but they are larger when I am driving. They are about the size of a boot or shoe box.
Additional Notes:
There is something inside the headlights that produces two shadows that are posing a safety risk. When driving and turning the steering wheel the shadows move which look like a small animal is darting out from the sides. The shadows are a distraction and have resulted in rapid braking thinking I was going to hit an animal. I attached photos showing the shadows up close but they are larger when I am driving. They are about the size of a boot or shoe box.
Mfg Campaign: 11631763
Recall Date: Dec 20, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have only had my vehicle (new 2024) for 5 months- no known or prior issues. I was driving on the highway, no vehicles around me and I hear a loud pop. A few minutes go by and the windshield begins to crack. Over the course of about an hour, it had spread across almost the entire windshield. With the recent history of Subaru windshields, I’m worried about the strength of their glass. Not saying there is a widespread issue at the moment, but concerned that in a few months or a year there may be a pattern.
Corrective Action:
I have only had my vehicle (new 2024) for 5 months- no known or prior issues. I was driving on the highway, no vehicles around me and I hear a loud pop. A few minutes go by and the windshield begins to crack. Over the course of about an hour, it had spread across almost the entire windshield. With the recent history of Subaru windshields, I’m worried about the strength of their glass. Not saying there is a widespread issue at the moment, but concerned that in a few months or a year there may be a pattern.
Additional Notes:
I have only had my vehicle (new 2024) for 5 months- no known or prior issues. I was driving on the highway, no vehicles around me and I hear a loud pop. A few minutes go by and the windshield begins to crack. Over the course of about an hour, it had spread across almost the entire windshield. With the recent history of Subaru windshields, I’m worried about the strength of their glass. Not saying there is a widespread issue at the moment, but concerned that in a few months or a year there may be a pattern.
Mfg Campaign: 11627817
Recall Date: Nov 28, 2024
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlights on low beam have a very low distance reach. This is more apparent if you are going up or down an incline. On inclines, the Steering adaptive headlights change in such a way that you have very little distance in your sight. There is also a very sharp delineation of light vs dark at its maximum distance at even levels. This give the impression that you have good lighting at short distances then instant blackness. Once you reach a certain distance in the lighting your visual information stream is cut off completely. Worst headlights I have had in 45 years of driving. I wondered if I was going crazy. I looked up the same problem being described on forums. Some suggested write NHTSA and let you know of the problem. I believe it is a serious safety issue which interferes with us being able to see well enough at night.
Corrective Action:
Headlights on low beam have a very low distance reach. This is more apparent if you are going up or down an incline. On inclines, the Steering adaptive headlights change in such a way that you have very little distance in your sight. There is also a very sharp delineation of light vs dark at its maximum distance at even levels. This give the impression that you have good lighting at short distances then instant blackness. Once you reach a certain distance in the lighting your visual information stream is cut off completely. Worst headlights I have had in 45 years of driving. I wondered if I was going crazy. I looked up the same problem being described on forums. Some suggested write NHTSA and let you know of the problem. I believe it is a serious safety issue which interferes with us being able to see well enough at night.
Additional Notes:
Headlights on low beam have a very low distance reach. This is more apparent if you are going up or down an incline. On inclines, the Steering adaptive headlights change in such a way that you have very little distance in your sight. There is also a very sharp delineation of light vs dark at its maximum distance at even levels. This give the impression that you have good lighting at short distances then instant blackness. Once you reach a certain distance in the lighting your visual information stream is cut off completely. Worst headlights I have had in 45 years of driving. I wondered if I was going crazy. I looked up the same problem being described on forums. Some suggested write NHTSA and let you know of the problem. I believe it is a serious safety issue which interferes with us being able to see well enough at night.
Mfg Campaign: 11627872
Recall Date: Nov 28, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The passenger front airbag does not always activate when my wife (who weighs [XXX][) sits in the seat. Car has been brought to the selling Dealer (Lester Glenn Subaru, Toms River, NJ). They state that the weight sensor under the front seat is calibrated correctly and there is nothing they can do about this issue. When I sit in the front passenger seat (I weigh [XXX] pounds) the airbag indicator light is always in the on position. I also own a 2024 Subaru Legacy and the same issue is evident with this vehicle. I will file a separate incident report on that vehicle. This is very frightening as we fear that if we get into an accident my wife will be severely injured or killed because her airbag will not deploy. We bought the car in June 2023; but did not notice this indicator light issue until after we bought the Legacy in September 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The passenger front airbag does not always activate when my wife (who weighs [XXX][) sits in the seat. Car has been brought to the selling Dealer (Lester Glenn Subaru, Toms River, NJ). They state that the weight sensor under the front seat is calibrated correctly and there is nothing they can do about this issue. When I sit in the front passenger seat (I weigh [XXX] pounds) the airbag indicator light is always in the on position. I also own a 2024 Subaru Legacy and the same issue is evident with this vehicle. I will file a separate incident report on that vehicle. This is very frightening as we fear that if we get into an accident my wife will be severely injured or killed because her airbag will not deploy. We bought the car in June 2023; but did not notice this indicator light issue until after we bought the Legacy in September 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The passenger front airbag does not always activate when my wife (who weighs [XXX][) sits in the seat. Car has been brought to the selling Dealer (Lester Glenn Subaru, Toms River, NJ). They state that the weight sensor under the front seat is calibrated correctly and there is nothing they can do about this issue. When I sit in the front passenger seat (I weigh [XXX] pounds) the airbag indicator light is always in the on position. I also own a 2024 Subaru Legacy and the same issue is evident with this vehicle. I will file a separate incident report on that vehicle. This is very frightening as we fear that if we get into an accident my wife will be severely injured or killed because her airbag will not deploy. We bought the car in June 2023; but did not notice this indicator light issue until after we bought the Legacy in September 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11627523
Recall Date: Nov 26, 2024
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The headlights allow for only extremely limited visibility. At night, The windshield from the top to about 15” down is black. The lighting is bright for about 50-75’. If I am headed downhill the headlights shine down and the top of the hill can be invisible. Per Subaru this is standard. It is horrible. I can’t believe this hasn’t resulted in a recall. I will not drive the car after dusk. I didn’t notice this problem till about a week ago. I avoid night driving when possible but it shouldn’t be impossible for me to drive at night.
Corrective Action:
The headlights allow for only extremely limited visibility. At night, The windshield from the top to about 15” down is black. The lighting is bright for about 50-75’. If I am headed downhill the headlights shine down and the top of the hill can be invisible. Per Subaru this is standard. It is horrible. I can’t believe this hasn’t resulted in a recall. I will not drive the car after dusk. I didn’t notice this problem till about a week ago. I avoid night driving when possible but it shouldn’t be impossible for me to drive at night.
Additional Notes:
The headlights allow for only extremely limited visibility. At night, The windshield from the top to about 15” down is black. The lighting is bright for about 50-75’. If I am headed downhill the headlights shine down and the top of the hill can be invisible. Per Subaru this is standard. It is horrible. I can’t believe this hasn’t resulted in a recall. I will not drive the car after dusk. I didn’t notice this problem till about a week ago. I avoid night driving when possible but it shouldn’t be impossible for me to drive at night.
Mfg Campaign: 11626447
Recall Date: Nov 20, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The Front Passenger Side Air Bag Indicator Does Not Indicate The Air Bags are Functional when my husband is driving and I am Siting in the Front Passenger Side Seat. This Is Un acceptable. The Condition has Existed Since The Car was New. The Car Now has 380 Miles On it.
Corrective Action:
The Front Passenger Side Air Bag Indicator Does Not Indicate The Air Bags are Functional when my husband is driving and I am Siting in the Front Passenger Side Seat. This Is Un acceptable. The Condition has Existed Since The Car was New. The Car Now has 380 Miles On it.
Additional Notes:
The Front Passenger Side Air Bag Indicator Does Not Indicate The Air Bags are Functional when my husband is driving and I am Siting in the Front Passenger Side Seat. This Is Un acceptable. The Condition has Existed Since The Car was New. The Car Now has 380 Miles On it.
Mfg Campaign: 11624751
Recall Date: Nov 12, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
I have noticed an issue with Driver side mirror housing, vibrates, and shakes while driving at any speed since I took delivery on September 27, 2024 from Subaru Of Clear Lake. It is making it hard to observe anything in that mirror, making it almost useless. Took it to Team Gilman Subaru north. They said that they tighten the mirror/ housing and that are confident that it is secure, but once I pull off lot it is still doing it! But I also was told that they would get me out quick and not have to do anything paperwork makes me wonder.
Corrective Action:
I have noticed an issue with Driver side mirror housing, vibrates, and shakes while driving at any speed since I took delivery on September 27, 2024 from Subaru Of Clear Lake. It is making it hard to observe anything in that mirror, making it almost useless. Took it to Team Gilman Subaru north. They said that they tighten the mirror/ housing and that are confident that it is secure, but once I pull off lot it is still doing it! But I also was told that they would get me out quick and not have to do anything paperwork makes me wonder.
Additional Notes:
I have noticed an issue with Driver side mirror housing, vibrates, and shakes while driving at any speed since I took delivery on September 27, 2024 from Subaru Of Clear Lake. It is making it hard to observe anything in that mirror, making it almost useless. Took it to Team Gilman Subaru north. They said that they tighten the mirror/ housing and that are confident that it is secure, but once I pull off lot it is still doing it! But I also was told that they would get me out quick and not have to do anything paperwork makes me wonder.
Mfg Campaign: 11621623
Recall Date: Oct 23, 2024
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Corrective Action:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Additional Notes:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Mfg Campaign: 11619942
Recall Date: Oct 15, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Corrective Action:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Additional Notes:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Mfg Campaign: 11619942
Recall Date: Oct 15, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Corrective Action:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Additional Notes:
My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.
Mfg Campaign: 11619942
Recall Date: Oct 15, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased the vehicle used on 8/7/24 with 4,507 miles on it. On 8/13/24 while stopped at a red light in the fast lane, the car failed to accelerate and all the warning lights on the dashboard illuminated including the AT oil temp light which according the to owner's manual indicates the transmission. It stands for automatic transmission oil temperature. After turning on my hazard lights, I put the car in park and turned off the car and restarted it and I was able to pull into a parking lot. I had it towed to Subaru who said it was code p1868 and was the transmission. They drained and refilled the transmission and said the fluid was dirty and contained metal debris. When I asked them why a car with such low mileage would have dirty fluid containing metal debris, I was told it could have had low fluid from the factory or the factory could have used "crappy" fluid. I was also told the reason so many warning lights come on is because those systems become disabled when there is a problem. I got the car back on 8/17/24 and then on 9/7/24 while driving, all the lights came on again including the AT oil temp light which was noted to be yellow and flashing. Subaru of America towed it to Subaru again. They said it was the same code and this time they're replacing the valve body. Today is 10/1/24 and Subaru still has my car. They said if it happens again, then they will finally replace the transmission. When it was towed to Subaru on 9/7/24, it had less than 6,000 miles on it. I will upload the invoice from the first incident but I don't have the invoice from the second incident since my car is still at Subaru being repaired.
Corrective Action:
I purchased the vehicle used on 8/7/24 with 4,507 miles on it. On 8/13/24 while stopped at a red light in the fast lane, the car failed to accelerate and all the warning lights on the dashboard illuminated including the AT oil temp light which according the to owner's manual indicates the transmission. It stands for automatic transmission oil temperature. After turning on my hazard lights, I put the car in park and turned off the car and restarted it and I was able to pull into a parking lot. I had it towed to Subaru who said it was code p1868 and was the transmission. They drained and refilled the transmission and said the fluid was dirty and contained metal debris. When I asked them why a car with such low mileage would have dirty fluid containing metal debris, I was told it could have had low fluid from the factory or the factory could have used "crappy" fluid. I was also told the reason so many warning lights come on is because those systems become disabled when there is a problem. I got the car back on 8/17/24 and then on 9/7/24 while driving, all the lights came on again including the AT oil temp light which was noted to be yellow and flashing. Subaru of America towed it to Subaru again. They said it was the same code and this time they're replacing the valve body. Today is 10/1/24 and Subaru still has my car. They said if it happens again, then they will finally replace the transmission. When it was towed to Subaru on 9/7/24, it had less than 6,000 miles on it. I will upload the invoice from the first incident but I don't have the invoice from the second incident since my car is still at Subaru being repaired.
Additional Notes:
I purchased the vehicle used on 8/7/24 with 4,507 miles on it. On 8/13/24 while stopped at a red light in the fast lane, the car failed to accelerate and all the warning lights on the dashboard illuminated including the AT oil temp light which according the to owner's manual indicates the transmission. It stands for automatic transmission oil temperature. After turning on my hazard lights, I put the car in park and turned off the car and restarted it and I was able to pull into a parking lot. I had it towed to Subaru who said it was code p1868 and was the transmission. They drained and refilled the transmission and said the fluid was dirty and contained metal debris. When I asked them why a car with such low mileage would have dirty fluid containing metal debris, I was told it could have had low fluid from the factory or the factory could have used "crappy" fluid. I was also told the reason so many warning lights come on is because those systems become disabled when there is a problem. I got the car back on 8/17/24 and then on 9/7/24 while driving, all the lights came on again including the AT oil temp light which was noted to be yellow and flashing. Subaru of America towed it to Subaru again. They said it was the same code and this time they're replacing the valve body. Today is 10/1/24 and Subaru still has my car. They said if it happens again, then they will finally replace the transmission. When it was towed to Subaru on 9/7/24, it had less than 6,000 miles on it. I will upload the invoice from the first incident but I don't have the invoice from the second incident since my car is still at Subaru being repaired.
Mfg Campaign: 11617582
Recall Date: Oct 1, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
Driver side exterior mirror vibrates and blurs / distorts the visibility at higher speeds when on the freeway or interstate. This is on a brand new 2024 Subaru Crosstrek purchased less than a month ago. Dealer recreated the issue but will not fix because they said other new crosstreks do this as well and is a design flaw issue that does not have a repair???
Corrective Action:
Driver side exterior mirror vibrates and blurs / distorts the visibility at higher speeds when on the freeway or interstate. This is on a brand new 2024 Subaru Crosstrek purchased less than a month ago. Dealer recreated the issue but will not fix because they said other new crosstreks do this as well and is a design flaw issue that does not have a repair???
Additional Notes:
Driver side exterior mirror vibrates and blurs / distorts the visibility at higher speeds when on the freeway or interstate. This is on a brand new 2024 Subaru Crosstrek purchased less than a month ago. Dealer recreated the issue but will not fix because they said other new crosstreks do this as well and is a design flaw issue that does not have a repair???
Mfg Campaign: 11616866
Recall Date: Sep 27, 2024
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The SRH headlight system has a Dark square at the top of each side light pattern that is extremely distracting to the driver. As the vehicle is in motion and the headlights are moving back and forth due to steering inputs the dark spots appear almost as if an animal or object is running out in front of you. This constantly moving distraction is an accident waiting to happen
Corrective Action:
The SRH headlight system has a Dark square at the top of each side light pattern that is extremely distracting to the driver. As the vehicle is in motion and the headlights are moving back and forth due to steering inputs the dark spots appear almost as if an animal or object is running out in front of you. This constantly moving distraction is an accident waiting to happen
Additional Notes:
The SRH headlight system has a Dark square at the top of each side light pattern that is extremely distracting to the driver. As the vehicle is in motion and the headlights are moving back and forth due to steering inputs the dark spots appear almost as if an animal or object is running out in front of you. This constantly moving distraction is an accident waiting to happen
Mfg Campaign: 11614683
Recall Date: Sep 15, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1. The headlights in this vehicle have shadows and this is exceedingly disconcerting and actually dangerous. Subaru insists the headlights are fine and yet other owners of this same model complain of the same issue which I discovered in doing internet research. AND 2. Due to the use of soy based materials in the engine of this 2024 Subaru Crosstrek, it has literally been assailed by rodents. This has caused extensive and very costly damage. It has become a job in essence trying to find solutions to this problem in order to try to prevent it happening again. In all the 28 years at my location and two previous vehicles, this Subaru Crosstrek has had INCOMPARABLE rodent attacks to the engine materials. Apparently, this vehicle had rodents getting into the engine right away once it came to my location and it had to be taken in twice, having been out here around a little over one month. It was unknown to me rodents were getting into the engine until the first incident of something not working. The second time it had to be towed in as it would have been dangerous to try to drive it due to the damage. Additionally, the loaner, another 2024 Subaru Crosstrek, was out here less than a week and suffered damage from rodents. This despite the fact that multiple rodent repellents, baits, bait traps, poisons, live traps, snap traps, etc., were used by myself personally and a professional pest control agency having been hired in addition. Using such attractants in vehicle manufacture is unethical, unprofessional, irresponsible, dangerous, constituting a hardship in several ways for customers and unconscionable. Naturally Subaru does not want to take accountability, despite it undeniably being their fault for choosing to use these materials while being fully aware they are rodent attractants. It also affects insurance rates adversely. Often you would not realize what damage and how much damage has been done to these vehicles until it might cause a breakdown on the road or worse.
Corrective Action:
1. The headlights in this vehicle have shadows and this is exceedingly disconcerting and actually dangerous. Subaru insists the headlights are fine and yet other owners of this same model complain of the same issue which I discovered in doing internet research. AND 2. Due to the use of soy based materials in the engine of this 2024 Subaru Crosstrek, it has literally been assailed by rodents. This has caused extensive and very costly damage. It has become a job in essence trying to find solutions to this problem in order to try to prevent it happening again. In all the 28 years at my location and two previous vehicles, this Subaru Crosstrek has had INCOMPARABLE rodent attacks to the engine materials. Apparently, this vehicle had rodents getting into the engine right away once it came to my location and it had to be taken in twice, having been out here around a little over one month. It was unknown to me rodents were getting into the engine until the first incident of something not working. The second time it had to be towed in as it would have been dangerous to try to drive it due to the damage. Additionally, the loaner, another 2024 Subaru Crosstrek, was out here less than a week and suffered damage from rodents. This despite the fact that multiple rodent repellents, baits, bait traps, poisons, live traps, snap traps, etc., were used by myself personally and a professional pest control agency having been hired in addition. Using such attractants in vehicle manufacture is unethical, unprofessional, irresponsible, dangerous, constituting a hardship in several ways for customers and unconscionable. Naturally Subaru does not want to take accountability, despite it undeniably being their fault for choosing to use these materials while being fully aware they are rodent attractants. It also affects insurance rates adversely. Often you would not realize what damage and how much damage has been done to these vehicles until it might cause a breakdown on the road or worse.
Additional Notes:
1. The headlights in this vehicle have shadows and this is exceedingly disconcerting and actually dangerous. Subaru insists the headlights are fine and yet other owners of this same model complain of the same issue which I discovered in doing internet research. AND 2. Due to the use of soy based materials in the engine of this 2024 Subaru Crosstrek, it has literally been assailed by rodents. This has caused extensive and very costly damage. It has become a job in essence trying to find solutions to this problem in order to try to prevent it happening again. In all the 28 years at my location and two previous vehicles, this Subaru Crosstrek has had INCOMPARABLE rodent attacks to the engine materials. Apparently, this vehicle had rodents getting into the engine right away once it came to my location and it had to be taken in twice, having been out here around a little over one month. It was unknown to me rodents were getting into the engine until the first incident of something not working. The second time it had to be towed in as it would have been dangerous to try to drive it due to the damage. Additionally, the loaner, another 2024 Subaru Crosstrek, was out here less than a week and suffered damage from rodents. This despite the fact that multiple rodent repellents, baits, bait traps, poisons, live traps, snap traps, etc., were used by myself personally and a professional pest control agency having been hired in addition. Using such attractants in vehicle manufacture is unethical, unprofessional, irresponsible, dangerous, constituting a hardship in several ways for customers and unconscionable. Naturally Subaru does not want to take accountability, despite it undeniably being their fault for choosing to use these materials while being fully aware they are rodent attractants. It also affects insurance rates adversely. Often you would not realize what damage and how much damage has been done to these vehicles until it might cause a breakdown on the road or worse.
Mfg Campaign: 11612840
Recall Date: Sep 5, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury