Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have had four cracked windshields since I took possession of the car in October 2020. August 2021, October 2021, April 2022, April 2022
Corrective Action:
I have had four cracked windshields since I took possession of the car in October 2020. August 2021, October 2021, April 2022, April 2022
Additional Notes:
I have had four cracked windshields since I took possession of the car in October 2020. August 2021, October 2021, April 2022, April 2022
Mfg Campaign: 11460583
Recall Date: Apr 12, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
For the 2nd time in 5 months, my windshield has cracked (crack in excess of 6 inches) for no apparent reason
Corrective Action:
For the 2nd time in 5 months, my windshield has cracked (crack in excess of 6 inches) for no apparent reason
Additional Notes:
For the 2nd time in 5 months, my windshield has cracked (crack in excess of 6 inches) for no apparent reason
Mfg Campaign: 11460365
Recall Date: Apr 11, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Large crack appeared in windshield. Car was parked at the time and was not hit by anything. Filed claim with insurance company and they are going to replace windshield. Called Evanston Subaru about incident about warranty coverage and they have not returned my call. I have read that this is a problem for Subarus.
Corrective Action:
Large crack appeared in windshield. Car was parked at the time and was not hit by anything. Filed claim with insurance company and they are going to replace windshield. Called Evanston Subaru about incident about warranty coverage and they have not returned my call. I have read that this is a problem for Subarus.
Additional Notes:
Large crack appeared in windshield. Car was parked at the time and was not hit by anything. Filed claim with insurance company and they are going to replace windshield. Called Evanston Subaru about incident about warranty coverage and they have not returned my call. I have read that this is a problem for Subarus.
Mfg Campaign: 11460015
Recall Date: Apr 7, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery drains regularly, causing the vehicle to be inoperable. Battery is dead after 3 days of non use, leaving vehicle unable to be used.
Corrective Action:
The battery drains regularly, causing the vehicle to be inoperable. Battery is dead after 3 days of non use, leaving vehicle unable to be used.
Additional Notes:
The battery drains regularly, causing the vehicle to be inoperable. Battery is dead after 3 days of non use, leaving vehicle unable to be used.
Mfg Campaign: 11459661
Recall Date: Apr 5, 2022
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact leased a 2020 Subaru Forester. The contact stated that while reversing in a driveway, the vehicle suddenly accelerated on its own and crashed into a bush without the accelerator pedal being depressed. There were no reported injuries. There were no warning lights illuminated. The contact applied the brake pedal and the vehicle stopped. The vehicle was taken to the local dealer but they were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was concerned about driving the vehicle. The failure mileage was 38,000. The VIN was not available.
Corrective Action:
The contact leased a 2020 Subaru Forester. The contact stated that while reversing in a driveway, the vehicle suddenly accelerated on its own and crashed into a bush without the accelerator pedal being depressed. There were no reported injuries. There were no warning lights illuminated. The contact applied the brake pedal and the vehicle stopped. The vehicle was taken to the local dealer but they were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was concerned about driving the vehicle. The failure mileage was 38,000. The VIN was not available.
Additional Notes:
The contact leased a 2020 Subaru Forester. The contact stated that while reversing in a driveway, the vehicle suddenly accelerated on its own and crashed into a bush without the accelerator pedal being depressed. There were no reported injuries. There were no warning lights illuminated. The contact applied the brake pedal and the vehicle stopped. The vehicle was taken to the local dealer but they were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was concerned about driving the vehicle. The failure mileage was 38,000. The VIN was not available.
Mfg Campaign: 11458653
Recall Date: Mar 28, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I drove my car at lunchtime to get lunch and returned to work. There was no issue. Then less than 5 hours later when I left work around 5:30 pm and went to my car there was a large crack from the base of my windshield almost in the center. It doesn’t go all the way to the top but curves in a sort of U shape. Obviously I now need a new windshield.
Corrective Action:
I drove my car at lunchtime to get lunch and returned to work. There was no issue. Then less than 5 hours later when I left work around 5:30 pm and went to my car there was a large crack from the base of my windshield almost in the center. It doesn’t go all the way to the top but curves in a sort of U shape. Obviously I now need a new windshield.
Additional Notes:
I drove my car at lunchtime to get lunch and returned to work. There was no issue. Then less than 5 hours later when I left work around 5:30 pm and went to my car there was a large crack from the base of my windshield almost in the center. It doesn’t go all the way to the top but curves in a sort of U shape. Obviously I now need a new windshield.
Mfg Campaign: 11458265
Recall Date: Mar 24, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I got in my car one day and noticed a crack going up through the middle of my windshield - about 10 inches and went all the way to the bottom edge of the glass. After traveling a short distance (15ish min) and leaving it parked for a couple of hours, I came back and it had now turned horizontally across the windshield maybe 4-6 inches toward the driver's side. No impact or incident to cause the crack initially or that extended it.
Corrective Action:
I got in my car one day and noticed a crack going up through the middle of my windshield - about 10 inches and went all the way to the bottom edge of the glass. After traveling a short distance (15ish min) and leaving it parked for a couple of hours, I came back and it had now turned horizontally across the windshield maybe 4-6 inches toward the driver's side. No impact or incident to cause the crack initially or that extended it.
Additional Notes:
I got in my car one day and noticed a crack going up through the middle of my windshield - about 10 inches and went all the way to the bottom edge of the glass. After traveling a short distance (15ish min) and leaving it parked for a couple of hours, I came back and it had now turned horizontally across the windshield maybe 4-6 inches toward the driver's side. No impact or incident to cause the crack initially or that extended it.
Mfg Campaign: 11457750
Recall Date: Mar 21, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The forester's windshield cracked over 2 feet. We brought it to the dealer for a warranty claim, and the dealer rejected it. They said the windshield was hit by something and caused the crack. I am not sure how big of an object has to hit the windshield to cause such a crack. Subaru is not taking any responsibility for their product's quality. This is a common problem for Subaru owners and should be addressed via recall.
Corrective Action:
The forester's windshield cracked over 2 feet. We brought it to the dealer for a warranty claim, and the dealer rejected it. They said the windshield was hit by something and caused the crack. I am not sure how big of an object has to hit the windshield to cause such a crack. Subaru is not taking any responsibility for their product's quality. This is a common problem for Subaru owners and should be addressed via recall.
Additional Notes:
The forester's windshield cracked over 2 feet. We brought it to the dealer for a warranty claim, and the dealer rejected it. They said the windshield was hit by something and caused the crack. I am not sure how big of an object has to hit the windshield to cause such a crack. Subaru is not taking any responsibility for their product's quality. This is a common problem for Subaru owners and should be addressed via recall.
Mfg Campaign: 11457052
Recall Date: Mar 16, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked from no apparent damage. I was driving and a hairline fracture spread from the top driver side of the Windshield to the middle.
Corrective Action:
Windshield cracked from no apparent damage. I was driving and a hairline fracture spread from the top driver side of the Windshield to the middle.
Additional Notes:
Windshield cracked from no apparent damage. I was driving and a hairline fracture spread from the top driver side of the Windshield to the middle.
Mfg Campaign: 11456667
Recall Date: Mar 14, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield - The front windshield cracked all by itself. This is the 2nd time the front windshield cracked. I got the 1st driver side crack repaired as it was relatively small (dime size). The 2nd time the crack was on the passenger side. This cracked is in the middle of the window and is approximately 17 inches long and starts at the edge. The crack happened when I was driving.
Corrective Action:
Windshield - The front windshield cracked all by itself. This is the 2nd time the front windshield cracked. I got the 1st driver side crack repaired as it was relatively small (dime size). The 2nd time the crack was on the passenger side. This cracked is in the middle of the window and is approximately 17 inches long and starts at the edge. The crack happened when I was driving.
Additional Notes:
Windshield - The front windshield cracked all by itself. This is the 2nd time the front windshield cracked. I got the 1st driver side crack repaired as it was relatively small (dime size). The 2nd time the crack was on the passenger side. This cracked is in the middle of the window and is approximately 17 inches long and starts at the edge. The crack happened when I was driving.
Mfg Campaign: 11455528
Recall Date: Mar 7, 2022
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened Air bags deployed (3) and seat belt held
Corrective Action:
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened Air bags deployed (3) and seat belt held
Additional Notes:
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened Air bags deployed (3) and seat belt held
Mfg Campaign: 11455557
Recall Date: Mar 7, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened Air bags deployed (3) and seat belt held
Corrective Action:
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened Air bags deployed (3) and seat belt held
Additional Notes:
Automatic braking system failed and led to a front end collision immediately a fire broke out under the hood and accelerated into the car with in minutes using a tire iron the passenger door was forced opened Air bags deployed (3) and seat belt held
Mfg Campaign: 11455557
Recall Date: Mar 7, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front windshield crack for no reason.
Corrective Action:
Front windshield crack for no reason.
Additional Notes:
Front windshield crack for no reason.
Mfg Campaign: 11454938
Recall Date: Mar 2, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Mfg Campaign: 11454653
Recall Date: Mar 1, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Mfg Campaign: 11454653
Recall Date: Mar 1, 2022
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond. The vehicle stalled and then went into sleep mode. The contact was able to restart the vehicle after several attempts. There were several unknown warning lights illuminated. The contact stated that the vehicle also experienced failures with the electrical system. The vehicle was taken to the local dealer where the contact was informed that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,300.
Mfg Campaign: 11454653
Recall Date: Mar 1, 2022
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
Corrective Action:
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
Additional Notes:
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
Mfg Campaign: 11454675
Recall Date: Mar 1, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
Corrective Action:
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
Additional Notes:
Battery dead not even 2 years old. Known problem they won't fix. Lane assist was pulling us into other traffic lanes when wasn't supposed to almost causing accidents and now won't turn on
Mfg Campaign: 11454675
Recall Date: Mar 1, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving in fine weather, in a smooth highway when a crack occurred in the windshield for no apparent reason. I initially thought a dust particle must have hit in the wrong place, but then was alerted to the fact that a windshield should not break for no apparent reason. I have owned cars for decades, and this is the first time that I have had a windshield crack, and in a nearly new car. It is a Forester 2020. I drove a Forester 2002 for nearly fifteen years with no issue ever. I have, upon research, found out that I am one of many people waiting for Subaru windshields for my same model, and that there is clearly a pattern that suggests an error in the making. I called Subaru of America and also my dealership and neither one seemed receptive to my concerns, nor showed any awareness of windshield issues. I did my own research after the glass company alerted me to the fact that there is a class action lawsuit for my very vehicle in process due to overwhelming problems with the windshields cracking for no apparent reason. I find this really concerning. Subaru markets itself for its all terrain vehicles, and while I only drive on roads and highways, they are vehicles supposedly designed to go through much rougher terrain. The problems with the windshields are a concerning safety alert for all the owners of these vehicles, and particularly for those who use them in a variety of terrains. I did find through my own research that there are indeed lawsuits currently in process for this very issue, and that prior models were already recalled as well.
Corrective Action:
I was driving in fine weather, in a smooth highway when a crack occurred in the windshield for no apparent reason. I initially thought a dust particle must have hit in the wrong place, but then was alerted to the fact that a windshield should not break for no apparent reason. I have owned cars for decades, and this is the first time that I have had a windshield crack, and in a nearly new car. It is a Forester 2020. I drove a Forester 2002 for nearly fifteen years with no issue ever. I have, upon research, found out that I am one of many people waiting for Subaru windshields for my same model, and that there is clearly a pattern that suggests an error in the making. I called Subaru of America and also my dealership and neither one seemed receptive to my concerns, nor showed any awareness of windshield issues. I did my own research after the glass company alerted me to the fact that there is a class action lawsuit for my very vehicle in process due to overwhelming problems with the windshields cracking for no apparent reason. I find this really concerning. Subaru markets itself for its all terrain vehicles, and while I only drive on roads and highways, they are vehicles supposedly designed to go through much rougher terrain. The problems with the windshields are a concerning safety alert for all the owners of these vehicles, and particularly for those who use them in a variety of terrains. I did find through my own research that there are indeed lawsuits currently in process for this very issue, and that prior models were already recalled as well.
Additional Notes:
I was driving in fine weather, in a smooth highway when a crack occurred in the windshield for no apparent reason. I initially thought a dust particle must have hit in the wrong place, but then was alerted to the fact that a windshield should not break for no apparent reason. I have owned cars for decades, and this is the first time that I have had a windshield crack, and in a nearly new car. It is a Forester 2020. I drove a Forester 2002 for nearly fifteen years with no issue ever. I have, upon research, found out that I am one of many people waiting for Subaru windshields for my same model, and that there is clearly a pattern that suggests an error in the making. I called Subaru of America and also my dealership and neither one seemed receptive to my concerns, nor showed any awareness of windshield issues. I did my own research after the glass company alerted me to the fact that there is a class action lawsuit for my very vehicle in process due to overwhelming problems with the windshields cracking for no apparent reason. I find this really concerning. Subaru markets itself for its all terrain vehicles, and while I only drive on roads and highways, they are vehicles supposedly designed to go through much rougher terrain. The problems with the windshields are a concerning safety alert for all the owners of these vehicles, and particularly for those who use them in a variety of terrains. I did find through my own research that there are indeed lawsuits currently in process for this very issue, and that prior models were already recalled as well.
Mfg Campaign: 11453375
Recall Date: Feb 22, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At the time,time, car was not fully 2 years old.. its brand new.This is an addition to a post created a week ago. After the dealership offered to detail the interior of the car to solve the sulferic acid feeling I noticed that the flap above the driving wheel started to feel warm. This happened right in the morning in February. I'm not sure if I am feeling an electrical voltage, smelling the exhaust or there's still sulferic acid in the car. Every once in awhile I my hair smells like oil.. Whatever it is it makes your head feel heavy. My toddler feels something because during a drive he will say " hot". This puts our safety at risk if we are smelling the exhaust or feeling voltage while driving in the car. Sometimes it smells like fuel I the trunk of the car or acidic
Corrective Action:
At the time,time, car was not fully 2 years old.. its brand new.This is an addition to a post created a week ago. After the dealership offered to detail the interior of the car to solve the sulferic acid feeling I noticed that the flap above the driving wheel started to feel warm. This happened right in the morning in February. I'm not sure if I am feeling an electrical voltage, smelling the exhaust or there's still sulferic acid in the car. Every once in awhile I my hair smells like oil.. Whatever it is it makes your head feel heavy. My toddler feels something because during a drive he will say " hot". This puts our safety at risk if we are smelling the exhaust or feeling voltage while driving in the car. Sometimes it smells like fuel I the trunk of the car or acidic
Additional Notes:
At the time,time, car was not fully 2 years old.. its brand new.This is an addition to a post created a week ago. After the dealership offered to detail the interior of the car to solve the sulferic acid feeling I noticed that the flap above the driving wheel started to feel warm. This happened right in the morning in February. I'm not sure if I am feeling an electrical voltage, smelling the exhaust or there's still sulferic acid in the car. Every once in awhile I my hair smells like oil.. Whatever it is it makes your head feel heavy. My toddler feels something because during a drive he will say " hot". This puts our safety at risk if we are smelling the exhaust or feeling voltage while driving in the car. Sometimes it smells like fuel I the trunk of the car or acidic
Mfg Campaign: 11453105
Recall Date: Feb 20, 2022
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