Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that the vehicle was parked inside the garage, when he noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were made aware of the failure. The failure mileage was 8,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that the vehicle was parked inside the garage, when he noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were made aware of the failure. The failure mileage was 8,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that the vehicle was parked inside the garage, when he noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were made aware of the failure. The failure mileage was 8,000.
Mfg Campaign: 11420119
Recall Date: Jun 8, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On June 4, 2021 me and my famliy went for a 3 days road trip from Cirlce Pines Minnesota going to Duluth MN . The drive was approximately 2hrs plus. 12 mins. before we reached our destination the windshield suddenly showed a crack about 12 inches out from no where and blocks my visibility while driving. I went to my car dealer on 6/8/21 at Morries Subaru brooklyn park and asked for a replacement warranty but they denied it. 2020 forester windshields is so Dangerous because even a small rock will make it crack and blocks clear visibility while driving. This is happening to more and more subaru cars with eyesight technology. NHTSA should investigate if there is manufacturing defect or engineering defect with this windshield for a safer road and driving experience. I have a dashcam video of the said incident. I am more willing to submit it for your reference.
Corrective Action:
On June 4, 2021 me and my famliy went for a 3 days road trip from Cirlce Pines Minnesota going to Duluth MN . The drive was approximately 2hrs plus. 12 mins. before we reached our destination the windshield suddenly showed a crack about 12 inches out from no where and blocks my visibility while driving. I went to my car dealer on 6/8/21 at Morries Subaru brooklyn park and asked for a replacement warranty but they denied it. 2020 forester windshields is so Dangerous because even a small rock will make it crack and blocks clear visibility while driving. This is happening to more and more subaru cars with eyesight technology. NHTSA should investigate if there is manufacturing defect or engineering defect with this windshield for a safer road and driving experience. I have a dashcam video of the said incident. I am more willing to submit it for your reference.
Additional Notes:
On June 4, 2021 me and my famliy went for a 3 days road trip from Cirlce Pines Minnesota going to Duluth MN . The drive was approximately 2hrs plus. 12 mins. before we reached our destination the windshield suddenly showed a crack about 12 inches out from no where and blocks my visibility while driving. I went to my car dealer on 6/8/21 at Morries Subaru brooklyn park and asked for a replacement warranty but they denied it. 2020 forester windshields is so Dangerous because even a small rock will make it crack and blocks clear visibility while driving. This is happening to more and more subaru cars with eyesight technology. NHTSA should investigate if there is manufacturing defect or engineering defect with this windshield for a safer road and driving experience. I have a dashcam video of the said incident. I am more willing to submit it for your reference.
Mfg Campaign: 11420191
Recall Date: Jun 8, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated while driving 60 mph, she noticed a crack starting to form at the center bottom of the windshield and continued to expand up the windshield. The contact stated the crack was not caused by an impact. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated while driving 60 mph, she noticed a crack starting to form at the center bottom of the windshield and continued to expand up the windshield. The contact stated the crack was not caused by an impact. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated while driving 60 mph, she noticed a crack starting to form at the center bottom of the windshield and continued to expand up the windshield. The contact stated the crack was not caused by an impact. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,000.
Mfg Campaign: 11419941
Recall Date: Jun 7, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Within a few months my 2020 Subaru forester windshield is riddled with multiple (4) chips and cracks. Being that I've driven the same roads with a different car for years with no issues, and my car only had 1,000 miles at the time of the crack and 3,000 during the second crack, I believe my windshield is faulty and prone to damage. There were no sound indications or objects hitting it, it cracked from the side and spread all the way across the windshield. I've gone through proper channels to no avail-- submitted a BBB claim with no answer and told my local Chico subaru dealership and they were no help.
Corrective Action:
Within a few months my 2020 Subaru forester windshield is riddled with multiple (4) chips and cracks. Being that I've driven the same roads with a different car for years with no issues, and my car only had 1,000 miles at the time of the crack and 3,000 during the second crack, I believe my windshield is faulty and prone to damage. There were no sound indications or objects hitting it, it cracked from the side and spread all the way across the windshield. I've gone through proper channels to no avail-- submitted a BBB claim with no answer and told my local Chico subaru dealership and they were no help.
Additional Notes:
Within a few months my 2020 Subaru forester windshield is riddled with multiple (4) chips and cracks. Being that I've driven the same roads with a different car for years with no issues, and my car only had 1,000 miles at the time of the crack and 3,000 during the second crack, I believe my windshield is faulty and prone to damage. There were no sound indications or objects hitting it, it cracked from the side and spread all the way across the windshield. I've gone through proper channels to no avail-- submitted a BBB claim with no answer and told my local Chico subaru dealership and they were no help.
Mfg Campaign: 11419948
Recall Date: Jun 7, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery is completely drained and I was unable to commute. Vehicle picked by Subaru roadside assistance to nearest dealer (Victor Subaru)
Corrective Action:
Battery is completely drained and I was unable to commute. Vehicle picked by Subaru roadside assistance to nearest dealer (Victor Subaru)
Additional Notes:
Battery is completely drained and I was unable to commute. Vehicle picked by Subaru roadside assistance to nearest dealer (Victor Subaru)
Mfg Campaign: 11419646
Recall Date: Jun 4, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked for no reason. I can not get dealer service department to answer the phone Subaru of Macon Ga. I parked my car and two hours I found the windshield cracked. I starts below the windshield wiper on passengers side and goes up and to the middle of the car. It is below the level of the hood of the car.
Corrective Action:
Windshield cracked for no reason. I can not get dealer service department to answer the phone Subaru of Macon Ga. I parked my car and two hours I found the windshield cracked. I starts below the windshield wiper on passengers side and goes up and to the middle of the car. It is below the level of the hood of the car.
Additional Notes:
Windshield cracked for no reason. I can not get dealer service department to answer the phone Subaru of Macon Ga. I parked my car and two hours I found the windshield cracked. I starts below the windshield wiper on passengers side and goes up and to the middle of the car. It is below the level of the hood of the car.
Mfg Campaign: 11419077
Recall Date: May 31, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracks spontaneously. Driving on well maintained roads and brand new car has windshield damage that shows abnormal cracks with no or unknown cause or normal road conditions.
Corrective Action:
Windshield cracks spontaneously. Driving on well maintained roads and brand new car has windshield damage that shows abnormal cracks with no or unknown cause or normal road conditions.
Additional Notes:
Windshield cracks spontaneously. Driving on well maintained roads and brand new car has windshield damage that shows abnormal cracks with no or unknown cause or normal road conditions.
Mfg Campaign: 11419092
Recall Date: May 31, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Mfg Campaign: 11419126
Recall Date: May 31, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Mfg Campaign: 11419126
Recall Date: May 31, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that there was a small chip present on the front windshield. Overnight, a large crack had developed on the windshield. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 9,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that there was a small chip present on the front windshield. Overnight, a large crack had developed on the windshield. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 9,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that there was a small chip present on the front windshield. Overnight, a large crack had developed on the windshield. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 9,000.
Mfg Campaign: 11418640
Recall Date: May 26, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that the windshield was cracked at the bottom of the windshield near the windshield wipers. The crack started to expand upwards. The vehicle was not taken to the dealer. The manufacturer was contacted and confirmed that a special recall for the failure had expired. The approximate failure mileage was 23,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that the windshield was cracked at the bottom of the windshield near the windshield wipers. The crack started to expand upwards. The vehicle was not taken to the dealer. The manufacturer was contacted and confirmed that a special recall for the failure had expired. The approximate failure mileage was 23,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that the windshield was cracked at the bottom of the windshield near the windshield wipers. The crack started to expand upwards. The vehicle was not taken to the dealer. The manufacturer was contacted and confirmed that a special recall for the failure had expired. The approximate failure mileage was 23,000.
Mfg Campaign: 11418523
Recall Date: May 25, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked for no reason
Corrective Action:
Windshield cracked for no reason
Additional Notes:
Windshield cracked for no reason
Mfg Campaign: 11418140
Recall Date: May 22, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Subaru eyesight technology has a pre collision feature along with lane departure feature. Latter can be turned off permanently, the pre-collision feature cannot. Number of instances where this has malfunctioned in a way that is unsafe. Driving in upstate NY on foggy morning, winding hilly roads, 50mph roads. Road had a driveway with a parked car not moving, parked and the pre collision system tried to break, so slowed down the car but there was another coming behind from a hilly turn, not aware I would suddenly slow, especially as I did not anticipate the car would try to put on breaks on its own for a parked unmoving car. No collision resulted fortunately, but unsafe if the car behind had not been able to slow to accomodate for the faulty detection by subaru’s eyesight, thinking the parked unmoving car was a sudden stopping vehicle in front of me, when the winding road was actually clear for me to continue driving. Another incident on another road where a series of 4-5 cars driving constant speed, fixed distance from each other, then first car signalled to turn right and stopped; cars behind just went around them slightly as they were waiting to turn, and I was going to follow suit, the train of cars in front of me, when suddenly eyesight pre collision detected that turning vehicle as something to try to brake for, and the car behind me did not expect the sudden breaking attempt to slow down, and again, close call, no collision resulted but unsafe when the human driver was expecting to continue along with the other train of cars and not expecting a sudden stop. I have called subaru both dealership and main office but informed there is no way to permanently disable the pre collision setting in the car. Concerned that if this feature is on, and erroneously detects an object in front, such as that parked unmoving car, in other situations the cars behind me may not be able to accomodate the attempts at sudden breaking by the subaru eyesight technology. Dangerous.
Corrective Action:
Subaru eyesight technology has a pre collision feature along with lane departure feature. Latter can be turned off permanently, the pre-collision feature cannot. Number of instances where this has malfunctioned in a way that is unsafe. Driving in upstate NY on foggy morning, winding hilly roads, 50mph roads. Road had a driveway with a parked car not moving, parked and the pre collision system tried to break, so slowed down the car but there was another coming behind from a hilly turn, not aware I would suddenly slow, especially as I did not anticipate the car would try to put on breaks on its own for a parked unmoving car. No collision resulted fortunately, but unsafe if the car behind had not been able to slow to accomodate for the faulty detection by subaru’s eyesight, thinking the parked unmoving car was a sudden stopping vehicle in front of me, when the winding road was actually clear for me to continue driving. Another incident on another road where a series of 4-5 cars driving constant speed, fixed distance from each other, then first car signalled to turn right and stopped; cars behind just went around them slightly as they were waiting to turn, and I was going to follow suit, the train of cars in front of me, when suddenly eyesight pre collision detected that turning vehicle as something to try to brake for, and the car behind me did not expect the sudden breaking attempt to slow down, and again, close call, no collision resulted but unsafe when the human driver was expecting to continue along with the other train of cars and not expecting a sudden stop. I have called subaru both dealership and main office but informed there is no way to permanently disable the pre collision setting in the car. Concerned that if this feature is on, and erroneously detects an object in front, such as that parked unmoving car, in other situations the cars behind me may not be able to accomodate the attempts at sudden breaking by the subaru eyesight technology. Dangerous.
Additional Notes:
Subaru eyesight technology has a pre collision feature along with lane departure feature. Latter can be turned off permanently, the pre-collision feature cannot. Number of instances where this has malfunctioned in a way that is unsafe. Driving in upstate NY on foggy morning, winding hilly roads, 50mph roads. Road had a driveway with a parked car not moving, parked and the pre collision system tried to break, so slowed down the car but there was another coming behind from a hilly turn, not aware I would suddenly slow, especially as I did not anticipate the car would try to put on breaks on its own for a parked unmoving car. No collision resulted fortunately, but unsafe if the car behind had not been able to slow to accomodate for the faulty detection by subaru’s eyesight, thinking the parked unmoving car was a sudden stopping vehicle in front of me, when the winding road was actually clear for me to continue driving. Another incident on another road where a series of 4-5 cars driving constant speed, fixed distance from each other, then first car signalled to turn right and stopped; cars behind just went around them slightly as they were waiting to turn, and I was going to follow suit, the train of cars in front of me, when suddenly eyesight pre collision detected that turning vehicle as something to try to brake for, and the car behind me did not expect the sudden breaking attempt to slow down, and again, close call, no collision resulted but unsafe when the human driver was expecting to continue along with the other train of cars and not expecting a sudden stop. I have called subaru both dealership and main office but informed there is no way to permanently disable the pre collision setting in the car. Concerned that if this feature is on, and erroneously detects an object in front, such as that parked unmoving car, in other situations the cars behind me may not be able to accomodate the attempts at sudden breaking by the subaru eyesight technology. Dangerous.
Mfg Campaign: 11417856
Recall Date: May 20, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked without any impact from an object
Corrective Action:
Windshield cracked without any impact from an object
Additional Notes:
Windshield cracked without any impact from an object
Mfg Campaign: 11417936
Recall Date: May 20, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving at low speed heard a slight noise. Didn’t see any damage but the windshield cracked. Within about 2 minutes the crack spread approximately 3 inches. Within another couple minutes the crack extended vertically and then turned horizontally running another 10 inches. I have never had a crack occur and extend in this matter. Replacement and calibration of Isight technology according to satellite and the dealer costs are around 1900 dollars.
Corrective Action:
Driving at low speed heard a slight noise. Didn’t see any damage but the windshield cracked. Within about 2 minutes the crack spread approximately 3 inches. Within another couple minutes the crack extended vertically and then turned horizontally running another 10 inches. I have never had a crack occur and extend in this matter. Replacement and calibration of Isight technology according to satellite and the dealer costs are around 1900 dollars.
Additional Notes:
Driving at low speed heard a slight noise. Didn’t see any damage but the windshield cracked. Within about 2 minutes the crack spread approximately 3 inches. Within another couple minutes the crack extended vertically and then turned horizontally running another 10 inches. I have never had a crack occur and extend in this matter. Replacement and calibration of Isight technology according to satellite and the dealer costs are around 1900 dollars.
Mfg Campaign: 11417565
Recall Date: May 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, Subaru replaced battery 3rd battery failure 2/16/21, Subaru said battery was "fine" 4th battery failure 3/31/21 Subaru replaced battery 5th battery failure 5/14/21, appt with Subaru on 5/21/21
Corrective Action:
purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, Subaru replaced battery 3rd battery failure 2/16/21, Subaru said battery was "fine" 4th battery failure 3/31/21 Subaru replaced battery 5th battery failure 5/14/21, appt with Subaru on 5/21/21
Additional Notes:
purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, Subaru replaced battery 3rd battery failure 2/16/21, Subaru said battery was "fine" 4th battery failure 3/31/21 Subaru replaced battery 5th battery failure 5/14/21, appt with Subaru on 5/21/21
Mfg Campaign: 11417520
Recall Date: May 17, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, Subaru replaced battery 3rd battery failure 2/16/21, Subaru said battery was "fine" 4th battery failure 3/31/21 Subaru replaced battery 5th battery failure 5/14/21, appt with Subaru on 5/21/21
Corrective Action:
purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, Subaru replaced battery 3rd battery failure 2/16/21, Subaru said battery was "fine" 4th battery failure 3/31/21 Subaru replaced battery 5th battery failure 5/14/21, appt with Subaru on 5/21/21
Additional Notes:
purchased new vehicle 10/23/19, 1st battery failure 6/15/2 jumped and ok 2nd battery failure 12/4/20 jumped, Subaru replaced battery 3rd battery failure 2/16/21, Subaru said battery was "fine" 4th battery failure 3/31/21 Subaru replaced battery 5th battery failure 5/14/21, appt with Subaru on 5/21/21
Mfg Campaign: 11417520
Recall Date: May 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY WAS DRAINED FOR NO REASON AND CAR WOULD NOT START. WHEN TRIED TO START DASH LIGHTS ETC., WENT CRAZY. GAUGE FOR TACHOMETER AND SPEED WHIPPED FROM SIDE TO SIDE, LIGHTS FLASHED ON AND OFF. THE STARTER GAVE THE CLICKING NOISE YOU HEAR WHEN BATTERY IS DEAD. CALLED AAA TO JUMP AND THEY COULD NOT GET IT TO START. I CHARGED BATTERY OVERNIGHT AND THE ENGINE STARTED. TOOK CAR TO DEALER THEY COULD FIND NOTHING WRONG WITH THE BATTERY OR CHARGING SYSTEM. THEY COULD NOT EXPLAIN WHY THIS HAPPENED. I PURCHASED A BATTERY TENDER TO MAINTAIN CHARGE IN BATTERY. I ONLY HAVE 1 CAR AND IT NEEDS TO START WHEN I NEED IT. THIS HAPPENED ON DAY I NEEDED TO TAKE WIFE FOR COVID VACCINE SHOT.
Corrective Action:
BATTERY WAS DRAINED FOR NO REASON AND CAR WOULD NOT START. WHEN TRIED TO START DASH LIGHTS ETC., WENT CRAZY. GAUGE FOR TACHOMETER AND SPEED WHIPPED FROM SIDE TO SIDE, LIGHTS FLASHED ON AND OFF. THE STARTER GAVE THE CLICKING NOISE YOU HEAR WHEN BATTERY IS DEAD. CALLED AAA TO JUMP AND THEY COULD NOT GET IT TO START. I CHARGED BATTERY OVERNIGHT AND THE ENGINE STARTED. TOOK CAR TO DEALER THEY COULD FIND NOTHING WRONG WITH THE BATTERY OR CHARGING SYSTEM. THEY COULD NOT EXPLAIN WHY THIS HAPPENED. I PURCHASED A BATTERY TENDER TO MAINTAIN CHARGE IN BATTERY. I ONLY HAVE 1 CAR AND IT NEEDS TO START WHEN I NEED IT. THIS HAPPENED ON DAY I NEEDED TO TAKE WIFE FOR COVID VACCINE SHOT.
Additional Notes:
BATTERY WAS DRAINED FOR NO REASON AND CAR WOULD NOT START. WHEN TRIED TO START DASH LIGHTS ETC., WENT CRAZY. GAUGE FOR TACHOMETER AND SPEED WHIPPED FROM SIDE TO SIDE, LIGHTS FLASHED ON AND OFF. THE STARTER GAVE THE CLICKING NOISE YOU HEAR WHEN BATTERY IS DEAD. CALLED AAA TO JUMP AND THEY COULD NOT GET IT TO START. I CHARGED BATTERY OVERNIGHT AND THE ENGINE STARTED. TOOK CAR TO DEALER THEY COULD FIND NOTHING WRONG WITH THE BATTERY OR CHARGING SYSTEM. THEY COULD NOT EXPLAIN WHY THIS HAPPENED. I PURCHASED A BATTERY TENDER TO MAINTAIN CHARGE IN BATTERY. I ONLY HAVE 1 CAR AND IT NEEDS TO START WHEN I NEED IT. THIS HAPPENED ON DAY I NEEDED TO TAKE WIFE FOR COVID VACCINE SHOT.
Mfg Campaign: 11416740
Recall Date: May 15, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN ATTEMPTING TO LEAVE OUR HOME DRIVEWAY ON FRIDAY, APRIL 2ND, 2021 (APPROXIMATELY 4PM LOCAL TIME), THE IGNITION BUTTON FAILED TO START THE CAR. INITIALLY, POWER WAS RUNNING TO THE DASH. I CALLED THE SUBARU EASTSIDE DEALERSHIP IN KIRKLAND, WA WHERE THE CAR WAS PURCHASED. THEY TOLD ME TO CALL ROADSIDE ASSISTANCE, WHICH I DID THE FOLLOWING MORNING. WHEN MY WIFE AND I MOVED OUR CAR SEAT AND BELONGINGS TO THE OTHER CAR IN THE DRIVEWAY, THE REAR LIFT GATE STARTED TO MALFUNCTION AND WOULD NOT OPEN (RESULTING IN A REPEATED 3 BEEP SOUND), BLOCKING ACCESS TO MY JUMPER CABLES, WHICH WERE IN THE TRUNK. EVENTUALLY, THE ELECTRICAL SYSTEM STOPPED RESPONDING ALL TOGETHER. WHEN ROADSIDE ASSISTANCE (SENT OUT BY SUBARU ROADSIDE) EVENTUALLY SHOWED UP THE FOLLOWING MORNING, A JUMP START BY THE TECHNICIAN STARTED THE VEHICLE.
Corrective Action:
WHEN ATTEMPTING TO LEAVE OUR HOME DRIVEWAY ON FRIDAY, APRIL 2ND, 2021 (APPROXIMATELY 4PM LOCAL TIME), THE IGNITION BUTTON FAILED TO START THE CAR. INITIALLY, POWER WAS RUNNING TO THE DASH. I CALLED THE SUBARU EASTSIDE DEALERSHIP IN KIRKLAND, WA WHERE THE CAR WAS PURCHASED. THEY TOLD ME TO CALL ROADSIDE ASSISTANCE, WHICH I DID THE FOLLOWING MORNING. WHEN MY WIFE AND I MOVED OUR CAR SEAT AND BELONGINGS TO THE OTHER CAR IN THE DRIVEWAY, THE REAR LIFT GATE STARTED TO MALFUNCTION AND WOULD NOT OPEN (RESULTING IN A REPEATED 3 BEEP SOUND), BLOCKING ACCESS TO MY JUMPER CABLES, WHICH WERE IN THE TRUNK. EVENTUALLY, THE ELECTRICAL SYSTEM STOPPED RESPONDING ALL TOGETHER. WHEN ROADSIDE ASSISTANCE (SENT OUT BY SUBARU ROADSIDE) EVENTUALLY SHOWED UP THE FOLLOWING MORNING, A JUMP START BY THE TECHNICIAN STARTED THE VEHICLE.
Additional Notes:
WHEN ATTEMPTING TO LEAVE OUR HOME DRIVEWAY ON FRIDAY, APRIL 2ND, 2021 (APPROXIMATELY 4PM LOCAL TIME), THE IGNITION BUTTON FAILED TO START THE CAR. INITIALLY, POWER WAS RUNNING TO THE DASH. I CALLED THE SUBARU EASTSIDE DEALERSHIP IN KIRKLAND, WA WHERE THE CAR WAS PURCHASED. THEY TOLD ME TO CALL ROADSIDE ASSISTANCE, WHICH I DID THE FOLLOWING MORNING. WHEN MY WIFE AND I MOVED OUR CAR SEAT AND BELONGINGS TO THE OTHER CAR IN THE DRIVEWAY, THE REAR LIFT GATE STARTED TO MALFUNCTION AND WOULD NOT OPEN (RESULTING IN A REPEATED 3 BEEP SOUND), BLOCKING ACCESS TO MY JUMPER CABLES, WHICH WERE IN THE TRUNK. EVENTUALLY, THE ELECTRICAL SYSTEM STOPPED RESPONDING ALL TOGETHER. WHEN ROADSIDE ASSISTANCE (SENT OUT BY SUBARU ROADSIDE) EVENTUALLY SHOWED UP THE FOLLOWING MORNING, A JUMP START BY THE TECHNICIAN STARTED THE VEHICLE.
Mfg Campaign: 11416741
Recall Date: May 15, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE NOTICED SEVERAL CRACKS IN THE WINDSHIELD OF MY 2020 SUBARU FORESTER. I FIRST NOTICED A SMALL CRACK ON THE UPPER DRIVERS SIDE. I HAVE NOW SEEN MULTIPLE CRACKS THAT DO NOT APPEAR TO HAVE AN ORIGINATION POINT OF IMPACT FROM AN OBJECT. ADDITIONALLY I HAVE A CRACK THAT IT FORMING IN THE AREA OF THE CAMERAS FOR THE EYESIGHT WHICH MAY LEAD TO DEGRADATION OR FAILURE OF THE EQUIPMENT TO OPERATE PROPERLY. THE EVENT THAT CAUSED THE CRACKS IS UNKNOWN.
Corrective Action:
I HAVE NOTICED SEVERAL CRACKS IN THE WINDSHIELD OF MY 2020 SUBARU FORESTER. I FIRST NOTICED A SMALL CRACK ON THE UPPER DRIVERS SIDE. I HAVE NOW SEEN MULTIPLE CRACKS THAT DO NOT APPEAR TO HAVE AN ORIGINATION POINT OF IMPACT FROM AN OBJECT. ADDITIONALLY I HAVE A CRACK THAT IT FORMING IN THE AREA OF THE CAMERAS FOR THE EYESIGHT WHICH MAY LEAD TO DEGRADATION OR FAILURE OF THE EQUIPMENT TO OPERATE PROPERLY. THE EVENT THAT CAUSED THE CRACKS IS UNKNOWN.
Additional Notes:
I HAVE NOTICED SEVERAL CRACKS IN THE WINDSHIELD OF MY 2020 SUBARU FORESTER. I FIRST NOTICED A SMALL CRACK ON THE UPPER DRIVERS SIDE. I HAVE NOW SEEN MULTIPLE CRACKS THAT DO NOT APPEAR TO HAVE AN ORIGINATION POINT OF IMPACT FROM AN OBJECT. ADDITIONALLY I HAVE A CRACK THAT IT FORMING IN THE AREA OF THE CAMERAS FOR THE EYESIGHT WHICH MAY LEAD TO DEGRADATION OR FAILURE OF THE EQUIPMENT TO OPERATE PROPERLY. THE EVENT THAT CAUSED THE CRACKS IS UNKNOWN.
Mfg Campaign: 11416405
Recall Date: May 13, 2021
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