Complaints & Recalls
Consumer Complaints
234 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked for no apparent reason.
Corrective Action:
Windshield cracked for no apparent reason.
Additional Notes:
Windshield cracked for no apparent reason.
Mfg Campaign: 11440293
Recall Date: Nov 12, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle gets a shudder at different speeds and it feels like it's either the transmission is slipping or its coming from the motor but it NEVER THROWS a Trouble Code so as the dealership says if its not throwing a trouble code they can't diagnose it until it does. So that's why I don't like these vehicles because no one know how to fix it old school by being a real mechanic and going old school to find the issue.
Corrective Action:
The vehicle gets a shudder at different speeds and it feels like it's either the transmission is slipping or its coming from the motor but it NEVER THROWS a Trouble Code so as the dealership says if its not throwing a trouble code they can't diagnose it until it does. So that's why I don't like these vehicles because no one know how to fix it old school by being a real mechanic and going old school to find the issue.
Additional Notes:
The vehicle gets a shudder at different speeds and it feels like it's either the transmission is slipping or its coming from the motor but it NEVER THROWS a Trouble Code so as the dealership says if its not throwing a trouble code they can't diagnose it until it does. So that's why I don't like these vehicles because no one know how to fix it old school by being a real mechanic and going old school to find the issue.
Mfg Campaign: 11440297
Recall Date: Nov 12, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle gets a shudder at different speeds and it feels like it's either the transmission is slipping or its coming from the motor but it NEVER THROWS a Trouble Code so as the dealership says if its not throwing a trouble code they can't diagnose it until it does. So that's why I don't like these vehicles because no one know how to fix it old school by being a real mechanic and going old school to find the issue.
Corrective Action:
The vehicle gets a shudder at different speeds and it feels like it's either the transmission is slipping or its coming from the motor but it NEVER THROWS a Trouble Code so as the dealership says if its not throwing a trouble code they can't diagnose it until it does. So that's why I don't like these vehicles because no one know how to fix it old school by being a real mechanic and going old school to find the issue.
Additional Notes:
The vehicle gets a shudder at different speeds and it feels like it's either the transmission is slipping or its coming from the motor but it NEVER THROWS a Trouble Code so as the dealership says if its not throwing a trouble code they can't diagnose it until it does. So that's why I don't like these vehicles because no one know how to fix it old school by being a real mechanic and going old school to find the issue.
Mfg Campaign: 11440297
Recall Date: Nov 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked at passenger side wiper arm area. There was no impact and no other vehicles in the immediate area. Crack quickly spread in a J shape to the driver's side.
Corrective Action:
Windshield cracked at passenger side wiper arm area. There was no impact and no other vehicles in the immediate area. Crack quickly spread in a J shape to the driver's side.
Additional Notes:
Windshield cracked at passenger side wiper arm area. There was no impact and no other vehicles in the immediate area. Crack quickly spread in a J shape to the driver's side.
Mfg Campaign: 11439624
Recall Date: Nov 7, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield easily cracks, without an impact site. I will be putting my 3rd windshield in and have owned the car for 7 months. 1st windshield cracked while parked at work. Not driving. May 5th, 2021. Had 1805 miles. 2nd windshield cracked while parked at home last night. Not driving. Have approx 9k miles now
Corrective Action:
Windshield easily cracks, without an impact site. I will be putting my 3rd windshield in and have owned the car for 7 months. 1st windshield cracked while parked at work. Not driving. May 5th, 2021. Had 1805 miles. 2nd windshield cracked while parked at home last night. Not driving. Have approx 9k miles now
Additional Notes:
Windshield easily cracks, without an impact site. I will be putting my 3rd windshield in and have owned the car for 7 months. 1st windshield cracked while parked at work. Not driving. May 5th, 2021. Had 1805 miles. 2nd windshield cracked while parked at home last night. Not driving. Have approx 9k miles now
Mfg Campaign: 11439140
Recall Date: Nov 2, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the NHTSA recommendations.
Corrective Action:
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the NHTSA recommendations.
Additional Notes:
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the NHTSA recommendations.
Mfg Campaign: 11438965
Recall Date: Nov 1, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the NHTSA recommendations.
Corrective Action:
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the NHTSA recommendations.
Additional Notes:
1. July 15, 2021 the brakes didn’t fully engage three times. Twice within 30 minutes while driving to work and once on my drive home. 2. Unknown 3. Yes. Car was at dealership put through all kinds of tests and field engineer checked it out. They had me come out on Monday, 9 August and drive it with the head mechanic while hooked up to a computer trying to see if the problem replicated. 4. Yes. 5. Yes. Eyesight technology picked up there was a problem – light came on, a text and an email were sent to me. Subaru got the message too. A specific issue was not identified at that time. Vehicle was towed to dealership three days later. Subaru’s field engineer was called into examine vehicle. Apparently, he saw something he didn’t like on a reading – it had to do with the AEB-autonomous emergency braking system. Dealership replaced the entire braking system and returned the car to my driveway on Monday, 16 August. I bought this car in February 2021 after much research to include the NHTSA recommendations.
Mfg Campaign: 11438965
Recall Date: Nov 1, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Intermittently, wipers do not function, even after 2 repairs. The first time, (3 weeks after vehicle purchase) after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 10 minutes, function resumed. The second time (later the same day), after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 17 minutes, function resumed. Wiper motor replaced by dealer. (3.5 weeks after vehicle purchase) The third time (9 weeks after purchase), after a heavy dew, the wipers (front and rear) did not function. After approximately 10 minutes, wipers began to function. The fourth time (12 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function at all. Dealer located and fixed a loose connection. (12.5 weeks after vehicle purchase) The fifth time (13 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function. After approximately 15 minutes, wipers began to function. The sixth time (15 weeks after purchase), rain began after driving 15 minutes and wipers (front and rear) stopped functioning after approximately 5-10 minutes of use. After approximately 30 minutes, wipers began to function.
Corrective Action:
Intermittently, wipers do not function, even after 2 repairs. The first time, (3 weeks after vehicle purchase) after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 10 minutes, function resumed. The second time (later the same day), after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 17 minutes, function resumed. Wiper motor replaced by dealer. (3.5 weeks after vehicle purchase) The third time (9 weeks after purchase), after a heavy dew, the wipers (front and rear) did not function. After approximately 10 minutes, wipers began to function. The fourth time (12 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function at all. Dealer located and fixed a loose connection. (12.5 weeks after vehicle purchase) The fifth time (13 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function. After approximately 15 minutes, wipers began to function. The sixth time (15 weeks after purchase), rain began after driving 15 minutes and wipers (front and rear) stopped functioning after approximately 5-10 minutes of use. After approximately 30 minutes, wipers began to function.
Additional Notes:
Intermittently, wipers do not function, even after 2 repairs. The first time, (3 weeks after vehicle purchase) after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 10 minutes, function resumed. The second time (later the same day), after driving approximately 5-10 minutes in the rain, the wipers (front and rear) stopped working. After approximately 17 minutes, function resumed. Wiper motor replaced by dealer. (3.5 weeks after vehicle purchase) The third time (9 weeks after purchase), after a heavy dew, the wipers (front and rear) did not function. After approximately 10 minutes, wipers began to function. The fourth time (12 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function at all. Dealer located and fixed a loose connection. (12.5 weeks after vehicle purchase) The fifth time (13 weeks after purchase), rain began after driving 1.5-2 hours and wipers (front and rear) did not function. After approximately 15 minutes, wipers began to function. The sixth time (15 weeks after purchase), rain began after driving 15 minutes and wipers (front and rear) stopped functioning after approximately 5-10 minutes of use. After approximately 30 minutes, wipers began to function.
Mfg Campaign: 11438746
Recall Date: Oct 30, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Corrective Action:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Additional Notes:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Mfg Campaign: 11438070
Recall Date: Oct 25, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Corrective Action:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Additional Notes:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Mfg Campaign: 11438070
Recall Date: Oct 25, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Corrective Action:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Additional Notes:
Rock damage to windshield. Subaru advises to replace with OEM glass to guarantee safety systems operate correctly making this a safety issue. The problem is that Subaru windshields are back ordered. There are two problems here. First, Subaru windshields are very susceptible to damage, perhaps more than others. Second, Subaru fails to maintain critical safety system parts.
Mfg Campaign: 11438070
Recall Date: Oct 25, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield started cracking
Corrective Action:
Windshield started cracking
Additional Notes:
Windshield started cracking
Mfg Campaign: 11434041
Recall Date: Sep 23, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1100 miles on vehicle.Went inside business came out and 18 inch crack on windshield across my vision.No apparent reason.
Corrective Action:
1100 miles on vehicle.Went inside business came out and 18 inch crack on windshield across my vision.No apparent reason.
Additional Notes:
1100 miles on vehicle.Went inside business came out and 18 inch crack on windshield across my vision.No apparent reason.
Mfg Campaign: 11433752
Recall Date: Sep 21, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving down a two-lane road at 50-55 mph, the car started beeping and said "obstacle detected" despite there being *no* cars in front of, to the side of, or to the rear of me. Also, there was *nothing* on the road (no roadkill, litter, or other debris). Immediately upon beeping, the speed abruptly dropped from 50 to below 15 in a matter of milliseconds. Had there been a car behind me, they would've either rear-ended me or had to swerve (possibly into oncoming traffic), and had the road been wet or slippery, I would've likely spun out, possibly into oncoming traffic. Had the incident occurred on the interstate, it is entirely possible that I could've been rear-ended by a driver traveling at full speed. Again, all of this over no physical obstacle and with nobody around. This isn't the first time that the crash mitigation system has been activated over no observable obstacle (in fact, similar incidents have happend at least thrice), but this resulted in the most severe and abrupt change in velocity and was particularly concerning due to the high likelihood that it could cause an accident if the event had occurred with someone behind me. Since the incident happened maybe two hours ago, it has yet to be inspected and it didn't cause an accident, but I no longer wish to own the vehicle as it's clearly not safe for passenger travel.
Corrective Action:
While driving down a two-lane road at 50-55 mph, the car started beeping and said "obstacle detected" despite there being *no* cars in front of, to the side of, or to the rear of me. Also, there was *nothing* on the road (no roadkill, litter, or other debris). Immediately upon beeping, the speed abruptly dropped from 50 to below 15 in a matter of milliseconds. Had there been a car behind me, they would've either rear-ended me or had to swerve (possibly into oncoming traffic), and had the road been wet or slippery, I would've likely spun out, possibly into oncoming traffic. Had the incident occurred on the interstate, it is entirely possible that I could've been rear-ended by a driver traveling at full speed. Again, all of this over no physical obstacle and with nobody around. This isn't the first time that the crash mitigation system has been activated over no observable obstacle (in fact, similar incidents have happend at least thrice), but this resulted in the most severe and abrupt change in velocity and was particularly concerning due to the high likelihood that it could cause an accident if the event had occurred with someone behind me. Since the incident happened maybe two hours ago, it has yet to be inspected and it didn't cause an accident, but I no longer wish to own the vehicle as it's clearly not safe for passenger travel.
Additional Notes:
While driving down a two-lane road at 50-55 mph, the car started beeping and said "obstacle detected" despite there being *no* cars in front of, to the side of, or to the rear of me. Also, there was *nothing* on the road (no roadkill, litter, or other debris). Immediately upon beeping, the speed abruptly dropped from 50 to below 15 in a matter of milliseconds. Had there been a car behind me, they would've either rear-ended me or had to swerve (possibly into oncoming traffic), and had the road been wet or slippery, I would've likely spun out, possibly into oncoming traffic. Had the incident occurred on the interstate, it is entirely possible that I could've been rear-ended by a driver traveling at full speed. Again, all of this over no physical obstacle and with nobody around. This isn't the first time that the crash mitigation system has been activated over no observable obstacle (in fact, similar incidents have happend at least thrice), but this resulted in the most severe and abrupt change in velocity and was particularly concerning due to the high likelihood that it could cause an accident if the event had occurred with someone behind me. Since the incident happened maybe two hours ago, it has yet to be inspected and it didn't cause an accident, but I no longer wish to own the vehicle as it's clearly not safe for passenger travel.
Mfg Campaign: 11433404
Recall Date: Sep 17, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I bought my vehicle and less than 24 hours later I was driving in the middle lane of the highway when my ears popped, and my windshield cracked down the middle. No rock seen or heard. Bought 8/26. Windshield cracks over 12 inches 8/27.
Corrective Action:
I bought my vehicle and less than 24 hours later I was driving in the middle lane of the highway when my ears popped, and my windshield cracked down the middle. No rock seen or heard. Bought 8/26. Windshield cracks over 12 inches 8/27.
Additional Notes:
I bought my vehicle and less than 24 hours later I was driving in the middle lane of the highway when my ears popped, and my windshield cracked down the middle. No rock seen or heard. Bought 8/26. Windshield cracks over 12 inches 8/27.
Mfg Campaign: 11430797
Recall Date: Aug 27, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The batteries drained overnight 3 times within 7 months after the purchase of the new vehicle. Battery was jumped each time by Subaru Roadside Assistant. The dealer checked the battery and it was fine. It is the electrical (CAN) problem that drained the battery.
Corrective Action:
The batteries drained overnight 3 times within 7 months after the purchase of the new vehicle. Battery was jumped each time by Subaru Roadside Assistant. The dealer checked the battery and it was fine. It is the electrical (CAN) problem that drained the battery.
Additional Notes:
The batteries drained overnight 3 times within 7 months after the purchase of the new vehicle. Battery was jumped each time by Subaru Roadside Assistant. The dealer checked the battery and it was fine. It is the electrical (CAN) problem that drained the battery.
Mfg Campaign: 11429155
Recall Date: Aug 15, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked without impact. This is on a new forester, less than 1000 miles.
Corrective Action:
Windshield cracked without impact. This is on a new forester, less than 1000 miles.
Additional Notes:
Windshield cracked without impact. This is on a new forester, less than 1000 miles.
Mfg Campaign: 11429050
Recall Date: Aug 13, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield cracked in the center while driving in a heavy rain storm. The temperature dropped from about 86 degrees to 73 degrees during the storm. I was operating my A/C at the time. The dealer inspected the windshield and found no external indication of damage. The repair was performed by the dealer under the new car warranty. Subaru America customer service was contacted and coordinated with the dealer for repair after inspection. Repair was listed as windshield install for stress crack.
Corrective Action:
The windshield cracked in the center while driving in a heavy rain storm. The temperature dropped from about 86 degrees to 73 degrees during the storm. I was operating my A/C at the time. The dealer inspected the windshield and found no external indication of damage. The repair was performed by the dealer under the new car warranty. Subaru America customer service was contacted and coordinated with the dealer for repair after inspection. Repair was listed as windshield install for stress crack.
Additional Notes:
The windshield cracked in the center while driving in a heavy rain storm. The temperature dropped from about 86 degrees to 73 degrees during the storm. I was operating my A/C at the time. The dealer inspected the windshield and found no external indication of damage. The repair was performed by the dealer under the new car warranty. Subaru America customer service was contacted and coordinated with the dealer for repair after inspection. Repair was listed as windshield install for stress crack.
Mfg Campaign: 11428188
Recall Date: Aug 7, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 Subaru Forester. The contact stated while his wife was driving 65 mph, she heard a ticking sound coming from the front windshield and noticed a small rock had struck the front windshield. The driver drove to the destination however, later in the day the driver returned to the vehicle and noticed a large crack had formed in the middle of the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2021 Subaru Forester. The contact stated while his wife was driving 65 mph, she heard a ticking sound coming from the front windshield and noticed a small rock had struck the front windshield. The driver drove to the destination however, later in the day the driver returned to the vehicle and noticed a large crack had formed in the middle of the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2021 Subaru Forester. The contact stated while his wife was driving 65 mph, she heard a ticking sound coming from the front windshield and noticed a small rock had struck the front windshield. The driver drove to the destination however, later in the day the driver returned to the vehicle and noticed a large crack had formed in the middle of the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Mfg Campaign: 11427849
Recall Date: Aug 5, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
windshield cracked only 3 months on road 2600 miles. long crack in middle of windshield distracts vision. yes it was estimated for repair of 1425.00. history of incidences are very high with cracked windshields since subaru change to acoustic glass. windshield seem more prone to crack damage than other vehicles.
Corrective Action:
windshield cracked only 3 months on road 2600 miles. long crack in middle of windshield distracts vision. yes it was estimated for repair of 1425.00. history of incidences are very high with cracked windshields since subaru change to acoustic glass. windshield seem more prone to crack damage than other vehicles.
Additional Notes:
windshield cracked only 3 months on road 2600 miles. long crack in middle of windshield distracts vision. yes it was estimated for repair of 1425.00. history of incidences are very high with cracked windshields since subaru change to acoustic glass. windshield seem more prone to crack damage than other vehicles.
Mfg Campaign: 11427532
Recall Date: Aug 2, 2021
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