Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRP-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2024 Forester vehicles. The engine water pipe may have loose attachment bolts, allowing the pipe to lose its seal and leak coolant.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRO-23
Recall Date: Oct 26, 2023
Consumer Complaints
25 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle: 2024 Subaru Forester Touring Date of Report: [July 3, 2024] What component or system failed or malfunctioned, and is it available for inspection upon request? On June 19th, 2024 I noticed the side mirror of my 2024 Subaru Forester Touring has melted. This component is available for inspection upon request. How was your safety or the safety of others put at risk? The melting of the side mirror poses a potential risk of fire if it continues to deteriorate. This not only endangers the occupants of the vehicle but also poses a threat to nearby vehicles and property. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer. Subaru has declined to cover the issue under warranty, attributing it to user-caused damage, which I strongly dispute. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Subaru, who declined to cover the issue under warranty. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the melting of the side mirror. The problem was first noticed recently, within two months of owning the vehicle. Additional Comments: I have owned the car for less than two months and have taken meticulous care of it. The car is always parked in my garage, ensuring no sun exposure. The only place I have had the car washed is at the Subaru dealership, which further confirms that I have not done anything to damage the car.
Corrective Action:
Vehicle: 2024 Subaru Forester Touring Date of Report: [July 3, 2024] What component or system failed or malfunctioned, and is it available for inspection upon request? On June 19th, 2024 I noticed the side mirror of my 2024 Subaru Forester Touring has melted. This component is available for inspection upon request. How was your safety or the safety of others put at risk? The melting of the side mirror poses a potential risk of fire if it continues to deteriorate. This not only endangers the occupants of the vehicle but also poses a threat to nearby vehicles and property. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer. Subaru has declined to cover the issue under warranty, attributing it to user-caused damage, which I strongly dispute. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Subaru, who declined to cover the issue under warranty. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the melting of the side mirror. The problem was first noticed recently, within two months of owning the vehicle. Additional Comments: I have owned the car for less than two months and have taken meticulous care of it. The car is always parked in my garage, ensuring no sun exposure. The only place I have had the car washed is at the Subaru dealership, which further confirms that I have not done anything to damage the car.
Additional Notes:
Vehicle: 2024 Subaru Forester Touring Date of Report: [July 3, 2024] What component or system failed or malfunctioned, and is it available for inspection upon request? On June 19th, 2024 I noticed the side mirror of my 2024 Subaru Forester Touring has melted. This component is available for inspection upon request. How was your safety or the safety of others put at risk? The melting of the side mirror poses a potential risk of fire if it continues to deteriorate. This not only endangers the occupants of the vehicle but also poses a threat to nearby vehicles and property. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer. Subaru has declined to cover the issue under warranty, attributing it to user-caused damage, which I strongly dispute. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by Subaru, who declined to cover the issue under warranty. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms prior to the melting of the side mirror. The problem was first noticed recently, within two months of owning the vehicle. Additional Comments: I have owned the car for less than two months and have taken meticulous care of it. The car is always parked in my garage, ensuring no sun exposure. The only place I have had the car washed is at the Subaru dealership, which further confirms that I have not done anything to damage the car.
Mfg Campaign: 11598651
Recall Date: Jul 3, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The airbag does not go on all the time when my wife is in the passenger seat. My wife weighs approximately 100lbs. We have been at the dealer 2x's and they say that the airbag is working perfectly. I disagree with them very strongly. We have had multiple cars and do not have this problem. We just traded in a Buick encore gx and no problem with the airbag. Subaru claims there is nothing more they can do.
Corrective Action:
The airbag does not go on all the time when my wife is in the passenger seat. My wife weighs approximately 100lbs. We have been at the dealer 2x's and they say that the airbag is working perfectly. I disagree with them very strongly. We have had multiple cars and do not have this problem. We just traded in a Buick encore gx and no problem with the airbag. Subaru claims there is nothing more they can do.
Additional Notes:
The airbag does not go on all the time when my wife is in the passenger seat. My wife weighs approximately 100lbs. We have been at the dealer 2x's and they say that the airbag is working perfectly. I disagree with them very strongly. We have had multiple cars and do not have this problem. We just traded in a Buick encore gx and no problem with the airbag. Subaru claims there is nothing more they can do.
Mfg Campaign: 11595264
Recall Date: Jun 19, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cracked windshield. Happened out of nowhere overnight.
Corrective Action:
Cracked windshield. Happened out of nowhere overnight.
Additional Notes:
Cracked windshield. Happened out of nowhere overnight.
Mfg Campaign: 11569913
Recall Date: Feb 5, 2024
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2024 Subaru Forester. The contact stated that while driving at various speeds, the steering wheel was pulling to the right. The contact stated that the vehicle lost power steering functionality. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 5,000. The VIN was not available.
Corrective Action:
The contact owns a 2024 Subaru Forester. The contact stated that while driving at various speeds, the steering wheel was pulling to the right. The contact stated that the vehicle lost power steering functionality. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 5,000. The VIN was not available.
Additional Notes:
The contact owns a 2024 Subaru Forester. The contact stated that while driving at various speeds, the steering wheel was pulling to the right. The contact stated that the vehicle lost power steering functionality. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 5,000. The VIN was not available.
Mfg Campaign: 11567690
Recall Date: Jan 25, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The passenger air bag remains off per the indicator when my 5'3" 100lb wife sits in the seat. The system was inspected at Peoria Subaru in Peoria, AZ and no problem was found. The service manager told me the factory design is 105 lbs minimum before the air bag is on. I find no warning labels in the vehicle and nothing in the owners manual referencing a 105 lb minimum. In fact, the manual states that a jug of water in the passenger's seat will turn the air bag indicator from off to on. If federal regulations require a minimum weight, there should be warning labels stating the minimum weight.
Corrective Action:
The passenger air bag remains off per the indicator when my 5'3" 100lb wife sits in the seat. The system was inspected at Peoria Subaru in Peoria, AZ and no problem was found. The service manager told me the factory design is 105 lbs minimum before the air bag is on. I find no warning labels in the vehicle and nothing in the owners manual referencing a 105 lb minimum. In fact, the manual states that a jug of water in the passenger's seat will turn the air bag indicator from off to on. If federal regulations require a minimum weight, there should be warning labels stating the minimum weight.
Additional Notes:
The passenger air bag remains off per the indicator when my 5'3" 100lb wife sits in the seat. The system was inspected at Peoria Subaru in Peoria, AZ and no problem was found. The service manager told me the factory design is 105 lbs minimum before the air bag is on. I find no warning labels in the vehicle and nothing in the owners manual referencing a 105 lb minimum. In fact, the manual states that a jug of water in the passenger's seat will turn the air bag indicator from off to on. If federal regulations require a minimum weight, there should be warning labels stating the minimum weight.
Mfg Campaign: 11567193
Recall Date: Jan 23, 2024
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