Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
133 ComplaintsSubaru Of America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
Back side of the display has condensation bubble circles
Corrective Action:
Back side of the display has condensation bubble circles
Additional Notes:
Back side of the display has condensation bubble circles
Mfg Campaign: 11676286
Recall Date: Jul 25, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to raise a serious and ongoing issue regarding the infotainment system in my 2018 Subaru Legacy. The problem centers on the widespread and well-documented screen delamination defect, which has caused persistent and unsafe behavior in the vehicle’s head unit — a critical system affecting both usability and driver safety. In my case, the screen began delaminating around the 100,000-mile mark, just outside the warranty. Since then, the problem has progressively worsened and now renders the infotainment system unusable. The screen ghost-touches and rapidly changes menus, inputs, and radio stations, often without any driver interaction. This is not merely an aesthetic defect — it poses a substantial safety hazard and functional impairment. Most alarmingly: The radio will change frequencies automatically, sometimes switching away from AM emergency broadcast channels without warning or input. This poses a clear safety concern in weather-related or disaster scenarios when access to emergency broadcasts is essential. The screen unpredictably shifts menus and settings while driving, creating a visual distraction that competes with the driver’s focus on the road. This is an unacceptable risk in a vehicle designed with safety as a brand hallmark. Hands-free and navigation functionality are affected, which may compel drivers to interact with the system in motion — violating hands-free laws in many states and contradicting Subaru’s commitment to safe vehicle design. The issue is widely reported across Subaru owner forums, independent shops, and social media. It is linked directly to a known defect in the Harman-made infotainment units used in 2018 models and related vehicles. This is not an isolated or unique case. Despite this known problem, Subaru of America continues to decline support for owners affected outside the extended warranty period. Even though the issue eventually effects every single model. Subaru cherry picks who they choose to repair after 100k
Corrective Action:
I am writing to raise a serious and ongoing issue regarding the infotainment system in my 2018 Subaru Legacy. The problem centers on the widespread and well-documented screen delamination defect, which has caused persistent and unsafe behavior in the vehicle’s head unit — a critical system affecting both usability and driver safety. In my case, the screen began delaminating around the 100,000-mile mark, just outside the warranty. Since then, the problem has progressively worsened and now renders the infotainment system unusable. The screen ghost-touches and rapidly changes menus, inputs, and radio stations, often without any driver interaction. This is not merely an aesthetic defect — it poses a substantial safety hazard and functional impairment. Most alarmingly: The radio will change frequencies automatically, sometimes switching away from AM emergency broadcast channels without warning or input. This poses a clear safety concern in weather-related or disaster scenarios when access to emergency broadcasts is essential. The screen unpredictably shifts menus and settings while driving, creating a visual distraction that competes with the driver’s focus on the road. This is an unacceptable risk in a vehicle designed with safety as a brand hallmark. Hands-free and navigation functionality are affected, which may compel drivers to interact with the system in motion — violating hands-free laws in many states and contradicting Subaru’s commitment to safe vehicle design. The issue is widely reported across Subaru owner forums, independent shops, and social media. It is linked directly to a known defect in the Harman-made infotainment units used in 2018 models and related vehicles. This is not an isolated or unique case. Despite this known problem, Subaru of America continues to decline support for owners affected outside the extended warranty period. Even though the issue eventually effects every single model. Subaru cherry picks who they choose to repair after 100k
Additional Notes:
I am writing to raise a serious and ongoing issue regarding the infotainment system in my 2018 Subaru Legacy. The problem centers on the widespread and well-documented screen delamination defect, which has caused persistent and unsafe behavior in the vehicle’s head unit — a critical system affecting both usability and driver safety. In my case, the screen began delaminating around the 100,000-mile mark, just outside the warranty. Since then, the problem has progressively worsened and now renders the infotainment system unusable. The screen ghost-touches and rapidly changes menus, inputs, and radio stations, often without any driver interaction. This is not merely an aesthetic defect — it poses a substantial safety hazard and functional impairment. Most alarmingly: The radio will change frequencies automatically, sometimes switching away from AM emergency broadcast channels without warning or input. This poses a clear safety concern in weather-related or disaster scenarios when access to emergency broadcasts is essential. The screen unpredictably shifts menus and settings while driving, creating a visual distraction that competes with the driver’s focus on the road. This is an unacceptable risk in a vehicle designed with safety as a brand hallmark. Hands-free and navigation functionality are affected, which may compel drivers to interact with the system in motion — violating hands-free laws in many states and contradicting Subaru’s commitment to safe vehicle design. The issue is widely reported across Subaru owner forums, independent shops, and social media. It is linked directly to a known defect in the Harman-made infotainment units used in 2018 models and related vehicles. This is not an isolated or unique case. Despite this known problem, Subaru of America continues to decline support for owners affected outside the extended warranty period. Even though the issue eventually effects every single model. Subaru cherry picks who they choose to repair after 100k
Mfg Campaign: 11669523
Recall Date: Jun 26, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Subaru Legacy. The contact stated that the display touch screen laminated cover had developed bubbles, causing the touch screen to malfunction. The contact stated that while operating the vehicle, the display erroneously turned on or erroneously turned off. During the failure, the touch screen feature was inoperable, and the driver was unable to access certain safety features within the settings on the display. The vehicle was taken to the local dealer who diagnosed that the touch screen display unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2018 Subaru Legacy. The contact stated that the display touch screen laminated cover had developed bubbles, causing the touch screen to malfunction. The contact stated that while operating the vehicle, the display erroneously turned on or erroneously turned off. During the failure, the touch screen feature was inoperable, and the driver was unable to access certain safety features within the settings on the display. The vehicle was taken to the local dealer who diagnosed that the touch screen display unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2018 Subaru Legacy. The contact stated that the display touch screen laminated cover had developed bubbles, causing the touch screen to malfunction. The contact stated that while operating the vehicle, the display erroneously turned on or erroneously turned off. During the failure, the touch screen feature was inoperable, and the driver was unable to access certain safety features within the settings on the display. The vehicle was taken to the local dealer who diagnosed that the touch screen display unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Mfg Campaign: 11662729
Recall Date: May 23, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.
Corrective Action:
The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.
Additional Notes:
The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.
Mfg Campaign: 11660490
Recall Date: May 12, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.
Corrective Action:
The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.
Additional Notes:
The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.
Mfg Campaign: 11660490
Recall Date: May 12, 2025
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera freezes or doesn't work when backing up- almost caused a accident!
Corrective Action:
Back up camera freezes or doesn't work when backing up- almost caused a accident!
Additional Notes:
Back up camera freezes or doesn't work when backing up- almost caused a accident!
Mfg Campaign: 11658197
Recall Date: May 1, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The issue began as air bubbles appearing on the center touchscreen. This has escalated to the screen having episodes of complete loss of control, it acts as if it’s rapidly receiving input and will change settings, perform or end calls, change what’s being displayed. My biggest concern is that it will turn the radio volume completely up. When these episodes occur, I am unable to override anything that is happening. We had the stereo volume turn completely up while on the highway with my [XXX] child in the car and I was unable to turn it down. This was a safety concern for us because if I spent time troubleshooting the screen I was distracted from watching the road while traveling at high speed, but I couldn’t leave the volume blasting with a [XXX] old in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The issue began as air bubbles appearing on the center touchscreen. This has escalated to the screen having episodes of complete loss of control, it acts as if it’s rapidly receiving input and will change settings, perform or end calls, change what’s being displayed. My biggest concern is that it will turn the radio volume completely up. When these episodes occur, I am unable to override anything that is happening. We had the stereo volume turn completely up while on the highway with my [XXX] child in the car and I was unable to turn it down. This was a safety concern for us because if I spent time troubleshooting the screen I was distracted from watching the road while traveling at high speed, but I couldn’t leave the volume blasting with a [XXX] old in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The issue began as air bubbles appearing on the center touchscreen. This has escalated to the screen having episodes of complete loss of control, it acts as if it’s rapidly receiving input and will change settings, perform or end calls, change what’s being displayed. My biggest concern is that it will turn the radio volume completely up. When these episodes occur, I am unable to override anything that is happening. We had the stereo volume turn completely up while on the highway with my [XXX] child in the car and I was unable to turn it down. This was a safety concern for us because if I spent time troubleshooting the screen I was distracted from watching the road while traveling at high speed, but I couldn’t leave the volume blasting with a [XXX] old in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11654646
Recall Date: Apr 15, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.
Corrective Action:
The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.
Additional Notes:
The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.
Mfg Campaign: 11654024
Recall Date: Apr 11, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.
Corrective Action:
The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.
Additional Notes:
The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.
Mfg Campaign: 11654024
Recall Date: Apr 11, 2025
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Door Pillar Rust, yes its available for inspection. How was your safety or the safety of others put at risk? UNKNOWN Has the problem been reproduced or confirmed by a dealer or independent service center? Contacted Subaru of America Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no. Both front doors have rust perforating from the inside. As you can see in the attached pictures, this is not surface rust nor an issue caused by my actions. After researching online, I found numerous similar issues reported not only with Legacy models but also with Imprezas, Outbacks, and Foresters.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Door Pillar Rust, yes its available for inspection. How was your safety or the safety of others put at risk? UNKNOWN Has the problem been reproduced or confirmed by a dealer or independent service center? Contacted Subaru of America Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no. Both front doors have rust perforating from the inside. As you can see in the attached pictures, this is not surface rust nor an issue caused by my actions. After researching online, I found numerous similar issues reported not only with Legacy models but also with Imprezas, Outbacks, and Foresters.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Door Pillar Rust, yes its available for inspection. How was your safety or the safety of others put at risk? UNKNOWN Has the problem been reproduced or confirmed by a dealer or independent service center? Contacted Subaru of America Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no. Both front doors have rust perforating from the inside. As you can see in the attached pictures, this is not surface rust nor an issue caused by my actions. After researching online, I found numerous similar issues reported not only with Legacy models but also with Imprezas, Outbacks, and Foresters.
Mfg Campaign: 11652509
Recall Date: Apr 3, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STarrlink Infotainment System (DEFECTIVE) FREEZING MALFUNCTIONING,BACK UP/REVERSE (SCREEN) BLACK OUT 's, CONSTANT BEEPING THOUGH OUT CARS SPEAKERS;While DRIVING...(MAJOR) DISTRACTION & OTHER ISSUES... AFTERMARKET (SWAY BAR LINKS) WERE INSTALLED INSTEAD OF OEM..OFFICIAL SUBARU PARTS ..BY A OFFICIAL SUBARU DEALERSHIP! NAME: COLONIAL VOLKSWAGEN SUBARU... FEASTERVILLE TREVOSE ...ON DATE:1/08/2024 PA...#[XXX]... Finding as NOTED: BY WINNER SUBARU DOVER DELAWARE...ZIP:19901...#302-734-8200... SERVICE ADVISORY/TAG# BROOKE WILLIS/[XXX]... SERVICE DATE: 2/12/2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
STarrlink Infotainment System (DEFECTIVE) FREEZING MALFUNCTIONING,BACK UP/REVERSE (SCREEN) BLACK OUT 's, CONSTANT BEEPING THOUGH OUT CARS SPEAKERS;While DRIVING...(MAJOR) DISTRACTION & OTHER ISSUES... AFTERMARKET (SWAY BAR LINKS) WERE INSTALLED INSTEAD OF OEM..OFFICIAL SUBARU PARTS ..BY A OFFICIAL SUBARU DEALERSHIP! NAME: COLONIAL VOLKSWAGEN SUBARU... FEASTERVILLE TREVOSE ...ON DATE:1/08/2024 PA...#[XXX]... Finding as NOTED: BY WINNER SUBARU DOVER DELAWARE...ZIP:19901...#302-734-8200... SERVICE ADVISORY/TAG# BROOKE WILLIS/[XXX]... SERVICE DATE: 2/12/2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
STarrlink Infotainment System (DEFECTIVE) FREEZING MALFUNCTIONING,BACK UP/REVERSE (SCREEN) BLACK OUT 's, CONSTANT BEEPING THOUGH OUT CARS SPEAKERS;While DRIVING...(MAJOR) DISTRACTION & OTHER ISSUES... AFTERMARKET (SWAY BAR LINKS) WERE INSTALLED INSTEAD OF OEM..OFFICIAL SUBARU PARTS ..BY A OFFICIAL SUBARU DEALERSHIP! NAME: COLONIAL VOLKSWAGEN SUBARU... FEASTERVILLE TREVOSE ...ON DATE:1/08/2024 PA...#[XXX]... Finding as NOTED: BY WINNER SUBARU DOVER DELAWARE...ZIP:19901...#302-734-8200... SERVICE ADVISORY/TAG# BROOKE WILLIS/[XXX]... SERVICE DATE: 2/12/2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11644373
Recall Date: Feb 23, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STARLINK INFOTAINMENT SYSTEM (AUDIO HEADUNIT),(DEFECTIVE)...FREEZING, MALFUNCTION, SCREEN BLACK OUT AT ANY TIME...BLACK OUT WHILE IN MOTION (REVERSE) USING BACK UP CAMERA. INTERMITTING BEEPING SOUND THOUGH CARS SPEAKERS WHILE DRIVING...MAJOR DISTRACTION...UNSAFE!.... FINDING WAS WITHIN A AUGUST.2019 CLASS ACTION LAWSUIT OR SO (RECALL) : FEDERAL MOTOR VEHICLE SAFETY STANDARD (111).I ALSO HAVE (DOCUMENTED) RECENT PROOF FROM WINNER SUBARU OF DOVER DELAWARE.. WHICH CONFIRMED THE (EXACT) SAME FACTS.... CONTACT:REP...NAME:(BROOK).I REACHED OUT TO SUBARU AMERICA ADVOCATE.... CAMDEN NEW JERSEY... CONTACT NAME: (NIKO)...#800-782-2783 EXT#119027....CASE# [XXX]...I WAS OFFERED $750 GOOD WILL PAYMENT...FOR A USED HEADUNIT... THOUGHT WINNER SUBARU OF DOVER DELAWARE...A NEW HEADUNIT REPLACEMENT THEY QUOTED $2,500.00....THEY WANT GIVE ME THE $750 AND MAKE ME PAY $759 FOR LABOR....FOR THE (FACT) THAT THEY HAVE KNOW FOR YEARS THAT THE STARLINK INFOTAINMENT SYSTEM IS (DEFECT)...AND HAS PAID OUT 6.25 MILLION DOLLARS.. IN REFERENCE TO IT! I ONLY OWN THIS CAR 3 MONTHS 7 DAYS....ALSO... WINNER SUBARU DOVER DELAWARE...INFORMED ME THAT THE CAR HAD AFTERMARKET SWAY BAR LINKS... THOUGH CARFAX...AND RESEARCH I WAS ABLE CALL COLONIAL VOLKSWAGEN SUBARU... FEASTERVILLE TREVOSE PA ON 1/08/2024 ....WAS THE DEALERSHIP THAT HAD PUT THEM ON.IT WAS SUPPOSED TO HAD BEEN ORIGINAL SUBARU PART NOT AFTERMARKET...I TOLD BROOK OF WINNER SUBARU ..THAT's WHAT I FOUND OUT DO TO SPEAKING TO A SERVICE... SUPERVISOR...THAT STATED AND CONFIRMED THE WORK WAS DONE THERE.I ALSO REACHED OUT TO SUBARU AMERICA..IN REFERENCE TO THIS...TO NO RESPONSE....THIS BOTH AS A WHOLE IS UNSAFE PRACTICE AND BAD BUSINESS....I SHOULD NOT HAVE TO PAY FOR LABOR FEES OF SORT...FOR WHAT KNOW AND HAVE KNOW FOR A FACT FOR YEARS...AND STILL GOING ON TILL TODAY. IM A HARD WORKING AMERICAN CONSUMER...THAT BOTH THIS CAR 13 WEEKS AGO...TO BE DRIVING AROUND WITH (DISTRACTING) SAFETY ISSUE. MY CELL# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
STARLINK INFOTAINMENT SYSTEM (AUDIO HEADUNIT),(DEFECTIVE)...FREEZING, MALFUNCTION, SCREEN BLACK OUT AT ANY TIME...BLACK OUT WHILE IN MOTION (REVERSE) USING BACK UP CAMERA. INTERMITTING BEEPING SOUND THOUGH CARS SPEAKERS WHILE DRIVING...MAJOR DISTRACTION...UNSAFE!.... FINDING WAS WITHIN A AUGUST.2019 CLASS ACTION LAWSUIT OR SO (RECALL) : FEDERAL MOTOR VEHICLE SAFETY STANDARD (111).I ALSO HAVE (DOCUMENTED) RECENT PROOF FROM WINNER SUBARU OF DOVER DELAWARE.. WHICH CONFIRMED THE (EXACT) SAME FACTS.... CONTACT:REP...NAME:(BROOK).I REACHED OUT TO SUBARU AMERICA ADVOCATE.... CAMDEN NEW JERSEY... CONTACT NAME: (NIKO)...#800-782-2783 EXT#119027....CASE# [XXX]...I WAS OFFERED $750 GOOD WILL PAYMENT...FOR A USED HEADUNIT... THOUGHT WINNER SUBARU OF DOVER DELAWARE...A NEW HEADUNIT REPLACEMENT THEY QUOTED $2,500.00....THEY WANT GIVE ME THE $750 AND MAKE ME PAY $759 FOR LABOR....FOR THE (FACT) THAT THEY HAVE KNOW FOR YEARS THAT THE STARLINK INFOTAINMENT SYSTEM IS (DEFECT)...AND HAS PAID OUT 6.25 MILLION DOLLARS.. IN REFERENCE TO IT! I ONLY OWN THIS CAR 3 MONTHS 7 DAYS....ALSO... WINNER SUBARU DOVER DELAWARE...INFORMED ME THAT THE CAR HAD AFTERMARKET SWAY BAR LINKS... THOUGH CARFAX...AND RESEARCH I WAS ABLE CALL COLONIAL VOLKSWAGEN SUBARU... FEASTERVILLE TREVOSE PA ON 1/08/2024 ....WAS THE DEALERSHIP THAT HAD PUT THEM ON.IT WAS SUPPOSED TO HAD BEEN ORIGINAL SUBARU PART NOT AFTERMARKET...I TOLD BROOK OF WINNER SUBARU ..THAT's WHAT I FOUND OUT DO TO SPEAKING TO A SERVICE... SUPERVISOR...THAT STATED AND CONFIRMED THE WORK WAS DONE THERE.I ALSO REACHED OUT TO SUBARU AMERICA..IN REFERENCE TO THIS...TO NO RESPONSE....THIS BOTH AS A WHOLE IS UNSAFE PRACTICE AND BAD BUSINESS....I SHOULD NOT HAVE TO PAY FOR LABOR FEES OF SORT...FOR WHAT KNOW AND HAVE KNOW FOR A FACT FOR YEARS...AND STILL GOING ON TILL TODAY. IM A HARD WORKING AMERICAN CONSUMER...THAT BOTH THIS CAR 13 WEEKS AGO...TO BE DRIVING AROUND WITH (DISTRACTING) SAFETY ISSUE. MY CELL# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
STARLINK INFOTAINMENT SYSTEM (AUDIO HEADUNIT),(DEFECTIVE)...FREEZING, MALFUNCTION, SCREEN BLACK OUT AT ANY TIME...BLACK OUT WHILE IN MOTION (REVERSE) USING BACK UP CAMERA. INTERMITTING BEEPING SOUND THOUGH CARS SPEAKERS WHILE DRIVING...MAJOR DISTRACTION...UNSAFE!.... FINDING WAS WITHIN A AUGUST.2019 CLASS ACTION LAWSUIT OR SO (RECALL) : FEDERAL MOTOR VEHICLE SAFETY STANDARD (111).I ALSO HAVE (DOCUMENTED) RECENT PROOF FROM WINNER SUBARU OF DOVER DELAWARE.. WHICH CONFIRMED THE (EXACT) SAME FACTS.... CONTACT:REP...NAME:(BROOK).I REACHED OUT TO SUBARU AMERICA ADVOCATE.... CAMDEN NEW JERSEY... CONTACT NAME: (NIKO)...#800-782-2783 EXT#119027....CASE# [XXX]...I WAS OFFERED $750 GOOD WILL PAYMENT...FOR A USED HEADUNIT... THOUGHT WINNER SUBARU OF DOVER DELAWARE...A NEW HEADUNIT REPLACEMENT THEY QUOTED $2,500.00....THEY WANT GIVE ME THE $750 AND MAKE ME PAY $759 FOR LABOR....FOR THE (FACT) THAT THEY HAVE KNOW FOR YEARS THAT THE STARLINK INFOTAINMENT SYSTEM IS (DEFECT)...AND HAS PAID OUT 6.25 MILLION DOLLARS.. IN REFERENCE TO IT! I ONLY OWN THIS CAR 3 MONTHS 7 DAYS....ALSO... WINNER SUBARU DOVER DELAWARE...INFORMED ME THAT THE CAR HAD AFTERMARKET SWAY BAR LINKS... THOUGH CARFAX...AND RESEARCH I WAS ABLE CALL COLONIAL VOLKSWAGEN SUBARU... FEASTERVILLE TREVOSE PA ON 1/08/2024 ....WAS THE DEALERSHIP THAT HAD PUT THEM ON.IT WAS SUPPOSED TO HAD BEEN ORIGINAL SUBARU PART NOT AFTERMARKET...I TOLD BROOK OF WINNER SUBARU ..THAT's WHAT I FOUND OUT DO TO SPEAKING TO A SERVICE... SUPERVISOR...THAT STATED AND CONFIRMED THE WORK WAS DONE THERE.I ALSO REACHED OUT TO SUBARU AMERICA..IN REFERENCE TO THIS...TO NO RESPONSE....THIS BOTH AS A WHOLE IS UNSAFE PRACTICE AND BAD BUSINESS....I SHOULD NOT HAVE TO PAY FOR LABOR FEES OF SORT...FOR WHAT KNOW AND HAVE KNOW FOR A FACT FOR YEARS...AND STILL GOING ON TILL TODAY. IM A HARD WORKING AMERICAN CONSUMER...THAT BOTH THIS CAR 13 WEEKS AGO...TO BE DRIVING AROUND WITH (DISTRACTING) SAFETY ISSUE. MY CELL# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11644037
Recall Date: Feb 20, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought my Subaru brand new directly through them in September 2017. Not too long after the warranty deadline (2018 timeframe) my entire touchscreen randomly stopped working. Subaru had said there was nothing they could do without having to replace the entire system. It randomly does its own thing clicking on different buttons like someone is pressing them. There was nothing that happened prior this that would affect the touchscreen from stopping to work.
Corrective Action:
I bought my Subaru brand new directly through them in September 2017. Not too long after the warranty deadline (2018 timeframe) my entire touchscreen randomly stopped working. Subaru had said there was nothing they could do without having to replace the entire system. It randomly does its own thing clicking on different buttons like someone is pressing them. There was nothing that happened prior this that would affect the touchscreen from stopping to work.
Additional Notes:
I bought my Subaru brand new directly through them in September 2017. Not too long after the warranty deadline (2018 timeframe) my entire touchscreen randomly stopped working. Subaru had said there was nothing they could do without having to replace the entire system. It randomly does its own thing clicking on different buttons like someone is pressing them. There was nothing that happened prior this that would affect the touchscreen from stopping to work.
Mfg Campaign: 11640092
Recall Date: Feb 1, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
For context, we are the original owners of the 2018 Subaru Legacy car (leased in 2018, and then purchased outright in 2022). At the time of the incident, the car was in pristine condition. We had the oil changed in accordance with the maintenance agreement during the lease, and then every 6,000 miles or whenever the dealership called us to bring in the car. The car had 39,000 miles on it at the time of the incident and had an oil change as recently as 2.5 months prior. While stopped in traffic, the car began making a sputtering noise and all the lights on the dashboard turned on at the same time. When pushing on the gas the car began rolling down the hill towards the car behind me. I put the car into park and then turned it off, and then waved traffic to pass me. After reinserting the key into the ignition, the car began to make the sputtering noise again, but I was able to move the car very slowly onto the shoulder of the road. The greatest danger is that this occurred in moving traffic. Thankfully, there was no harm done to me or anyone else. I had the car towed to the nearest auto mechanic shop. Initially, the shop informed me it was an issue with the spark plug, but upon further investigation, they told me the problem was with the engine and asked me to bring it to the dealership. The dealership is unsure of the exact issue, but stated that it was engine failure (more details in screenshots below). The technician has stated that we will need to completely rebuild the engine to fully identify and fix the problem.
Corrective Action:
For context, we are the original owners of the 2018 Subaru Legacy car (leased in 2018, and then purchased outright in 2022). At the time of the incident, the car was in pristine condition. We had the oil changed in accordance with the maintenance agreement during the lease, and then every 6,000 miles or whenever the dealership called us to bring in the car. The car had 39,000 miles on it at the time of the incident and had an oil change as recently as 2.5 months prior. While stopped in traffic, the car began making a sputtering noise and all the lights on the dashboard turned on at the same time. When pushing on the gas the car began rolling down the hill towards the car behind me. I put the car into park and then turned it off, and then waved traffic to pass me. After reinserting the key into the ignition, the car began to make the sputtering noise again, but I was able to move the car very slowly onto the shoulder of the road. The greatest danger is that this occurred in moving traffic. Thankfully, there was no harm done to me or anyone else. I had the car towed to the nearest auto mechanic shop. Initially, the shop informed me it was an issue with the spark plug, but upon further investigation, they told me the problem was with the engine and asked me to bring it to the dealership. The dealership is unsure of the exact issue, but stated that it was engine failure (more details in screenshots below). The technician has stated that we will need to completely rebuild the engine to fully identify and fix the problem.
Additional Notes:
For context, we are the original owners of the 2018 Subaru Legacy car (leased in 2018, and then purchased outright in 2022). At the time of the incident, the car was in pristine condition. We had the oil changed in accordance with the maintenance agreement during the lease, and then every 6,000 miles or whenever the dealership called us to bring in the car. The car had 39,000 miles on it at the time of the incident and had an oil change as recently as 2.5 months prior. While stopped in traffic, the car began making a sputtering noise and all the lights on the dashboard turned on at the same time. When pushing on the gas the car began rolling down the hill towards the car behind me. I put the car into park and then turned it off, and then waved traffic to pass me. After reinserting the key into the ignition, the car began to make the sputtering noise again, but I was able to move the car very slowly onto the shoulder of the road. The greatest danger is that this occurred in moving traffic. Thankfully, there was no harm done to me or anyone else. I had the car towed to the nearest auto mechanic shop. Initially, the shop informed me it was an issue with the spark plug, but upon further investigation, they told me the problem was with the engine and asked me to bring it to the dealership. The dealership is unsure of the exact issue, but stated that it was engine failure (more details in screenshots below). The technician has stated that we will need to completely rebuild the engine to fully identify and fix the problem.
Mfg Campaign: 11633995
Recall Date: Jan 3, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
For context, we are the original owners of the 2018 Subaru Legacy car (leased in 2018, and then purchased outright in 2022). At the time of the incident, the car was in pristine condition. We had the oil changed in accordance with the maintenance agreement during the lease, and then every 6,000 miles or whenever the dealership called us to bring in the car. The car had 39,000 miles on it at the time of the incident and had an oil change as recently as 2.5 months prior. While stopped in traffic, the car began making a sputtering noise and all the lights on the dashboard turned on at the same time. When pushing on the gas the car began rolling down the hill towards the car behind me. I put the car into park and then turned it off, and then waved traffic to pass me. After reinserting the key into the ignition, the car began to make the sputtering noise again, but I was able to move the car very slowly onto the shoulder of the road. The greatest danger is that this occurred in moving traffic. Thankfully, there was no harm done to me or anyone else. I had the car towed to the nearest auto mechanic shop. Initially, the shop informed me it was an issue with the spark plug, but upon further investigation, they told me the problem was with the engine and asked me to bring it to the dealership. The dealership is unsure of the exact issue, but stated that it was engine failure (more details in screenshots below). The technician has stated that we will need to completely rebuild the engine to fully identify and fix the problem.
Corrective Action:
For context, we are the original owners of the 2018 Subaru Legacy car (leased in 2018, and then purchased outright in 2022). At the time of the incident, the car was in pristine condition. We had the oil changed in accordance with the maintenance agreement during the lease, and then every 6,000 miles or whenever the dealership called us to bring in the car. The car had 39,000 miles on it at the time of the incident and had an oil change as recently as 2.5 months prior. While stopped in traffic, the car began making a sputtering noise and all the lights on the dashboard turned on at the same time. When pushing on the gas the car began rolling down the hill towards the car behind me. I put the car into park and then turned it off, and then waved traffic to pass me. After reinserting the key into the ignition, the car began to make the sputtering noise again, but I was able to move the car very slowly onto the shoulder of the road. The greatest danger is that this occurred in moving traffic. Thankfully, there was no harm done to me or anyone else. I had the car towed to the nearest auto mechanic shop. Initially, the shop informed me it was an issue with the spark plug, but upon further investigation, they told me the problem was with the engine and asked me to bring it to the dealership. The dealership is unsure of the exact issue, but stated that it was engine failure (more details in screenshots below). The technician has stated that we will need to completely rebuild the engine to fully identify and fix the problem.
Additional Notes:
For context, we are the original owners of the 2018 Subaru Legacy car (leased in 2018, and then purchased outright in 2022). At the time of the incident, the car was in pristine condition. We had the oil changed in accordance with the maintenance agreement during the lease, and then every 6,000 miles or whenever the dealership called us to bring in the car. The car had 39,000 miles on it at the time of the incident and had an oil change as recently as 2.5 months prior. While stopped in traffic, the car began making a sputtering noise and all the lights on the dashboard turned on at the same time. When pushing on the gas the car began rolling down the hill towards the car behind me. I put the car into park and then turned it off, and then waved traffic to pass me. After reinserting the key into the ignition, the car began to make the sputtering noise again, but I was able to move the car very slowly onto the shoulder of the road. The greatest danger is that this occurred in moving traffic. Thankfully, there was no harm done to me or anyone else. I had the car towed to the nearest auto mechanic shop. Initially, the shop informed me it was an issue with the spark plug, but upon further investigation, they told me the problem was with the engine and asked me to bring it to the dealership. The dealership is unsure of the exact issue, but stated that it was engine failure (more details in screenshots below). The technician has stated that we will need to completely rebuild the engine to fully identify and fix the problem.
Mfg Campaign: 11633995
Recall Date: Jan 3, 2025
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Replaced steering rack 2/12/20 Replaced steering rack 12/07/22 Replaced sway bar links 11/09/23 Inspection found rear Lateral Link Bushings torn and alignment hardware seized in bushings torn and seized/replaced bushings and hardware to complete a proper alignment. 01/23/24 Replaced front sway bar links and strut mounts and performed alignment
Corrective Action:
Replaced steering rack 2/12/20 Replaced steering rack 12/07/22 Replaced sway bar links 11/09/23 Inspection found rear Lateral Link Bushings torn and alignment hardware seized in bushings torn and seized/replaced bushings and hardware to complete a proper alignment. 01/23/24 Replaced front sway bar links and strut mounts and performed alignment
Additional Notes:
Replaced steering rack 2/12/20 Replaced steering rack 12/07/22 Replaced sway bar links 11/09/23 Inspection found rear Lateral Link Bushings torn and alignment hardware seized in bushings torn and seized/replaced bushings and hardware to complete a proper alignment. 01/23/24 Replaced front sway bar links and strut mounts and performed alignment
Mfg Campaign: 11627936
Recall Date: Nov 29, 2024
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Replaced steering rack 2/12/20 Replaced steering rack 12/07/22 Replaced sway bar links 11/09/23 Inspection found rear Lateral Link Bushings torn and alignment hardware seized in bushings torn and seized/replaced bushings and hardware to complete a proper alignment. 01/23/24 Replaced front sway bar links and strut mounts and performed alignment
Corrective Action:
Replaced steering rack 2/12/20 Replaced steering rack 12/07/22 Replaced sway bar links 11/09/23 Inspection found rear Lateral Link Bushings torn and alignment hardware seized in bushings torn and seized/replaced bushings and hardware to complete a proper alignment. 01/23/24 Replaced front sway bar links and strut mounts and performed alignment
Additional Notes:
Replaced steering rack 2/12/20 Replaced steering rack 12/07/22 Replaced sway bar links 11/09/23 Inspection found rear Lateral Link Bushings torn and alignment hardware seized in bushings torn and seized/replaced bushings and hardware to complete a proper alignment. 01/23/24 Replaced front sway bar links and strut mounts and performed alignment
Mfg Campaign: 11627936
Recall Date: Nov 29, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car stereo has gone crazy causing major distractions while driving. Hands free calling doesn’t work, in fact it calls random people on my call list. The screen dances and changes screens all by itself causing major distraction and it has almost caused an accident by the distraction. I’ve read that this issue is a known manufacturing issue and a class action lawsuit was brought against Subaru. I called Subaru and they have refused to give me a warranty radio even thou my dealer confirmed my radio is suffering from the De-lamination issue that’s well known problem with my car.
Corrective Action:
My car stereo has gone crazy causing major distractions while driving. Hands free calling doesn’t work, in fact it calls random people on my call list. The screen dances and changes screens all by itself causing major distraction and it has almost caused an accident by the distraction. I’ve read that this issue is a known manufacturing issue and a class action lawsuit was brought against Subaru. I called Subaru and they have refused to give me a warranty radio even thou my dealer confirmed my radio is suffering from the De-lamination issue that’s well known problem with my car.
Additional Notes:
My car stereo has gone crazy causing major distractions while driving. Hands free calling doesn’t work, in fact it calls random people on my call list. The screen dances and changes screens all by itself causing major distraction and it has almost caused an accident by the distraction. I’ve read that this issue is a known manufacturing issue and a class action lawsuit was brought against Subaru. I called Subaru and they have refused to give me a warranty radio even thou my dealer confirmed my radio is suffering from the De-lamination issue that’s well known problem with my car.
Mfg Campaign: 11622679
Recall Date: Oct 30, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The software on starlink on Subaru has been a huge burden while driving or in parking mode.When driving the starlink will constantly connect and disconnect to phone.It constantly changing the music by itself.And the navigation system will input random addresses.Messing with my navigation and ability to concentrate.Ive tried many different things to not have this issue.Like turning off the whole radio itself but it turns it’s self on and off there’s been many times where I almost crashed due to this issue.Ive also contacted Subaru since this is a very big known issue.But they did not want to take responsibility the only solution they gave me was to pay $4,000 to change the starlink system.A service that is way out of my budget and something I should not have to pay for.
Corrective Action:
The software on starlink on Subaru has been a huge burden while driving or in parking mode.When driving the starlink will constantly connect and disconnect to phone.It constantly changing the music by itself.And the navigation system will input random addresses.Messing with my navigation and ability to concentrate.Ive tried many different things to not have this issue.Like turning off the whole radio itself but it turns it’s self on and off there’s been many times where I almost crashed due to this issue.Ive also contacted Subaru since this is a very big known issue.But they did not want to take responsibility the only solution they gave me was to pay $4,000 to change the starlink system.A service that is way out of my budget and something I should not have to pay for.
Additional Notes:
The software on starlink on Subaru has been a huge burden while driving or in parking mode.When driving the starlink will constantly connect and disconnect to phone.It constantly changing the music by itself.And the navigation system will input random addresses.Messing with my navigation and ability to concentrate.Ive tried many different things to not have this issue.Like turning off the whole radio itself but it turns it’s self on and off there’s been many times where I almost crashed due to this issue.Ive also contacted Subaru since this is a very big known issue.But they did not want to take responsibility the only solution they gave me was to pay $4,000 to change the starlink system.A service that is way out of my budget and something I should not have to pay for.
Mfg Campaign: 11592048
Recall Date: Jun 3, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The driver’s side airbag of 2018 Subaru Legacy deployed as I was reversing out of a parking lot going approximately 5mph. It has not been fixed due to the company’s negligence. One of Subaru’s accident advocate specialist claimed the engineer found a mysterious brown liquid that caused the airbag to deploy although I had not been in the car for two hours nor was I drinking any substances; especially “brown”. My and other’s safety was put at risk to a degree that is fatal, I was a short distance from the highway to head home. Had I been driving at the normal highway speed in my city (55mph) with the airbag deploying in my face, with others on the road, and inhaling blinding fumes, I can assure you it would’ve been detrimental to my and other’s being. The car was inspected for a few months by multiple Subaru engineers, one of the accident advocate specialist refused to give me any documentation or pictures proving this was the cause. There was absolutely no warning lights or other malfunctions occurring. The car is in great condition, and in a previous accident did not deploy its airbags.
Corrective Action:
The driver’s side airbag of 2018 Subaru Legacy deployed as I was reversing out of a parking lot going approximately 5mph. It has not been fixed due to the company’s negligence. One of Subaru’s accident advocate specialist claimed the engineer found a mysterious brown liquid that caused the airbag to deploy although I had not been in the car for two hours nor was I drinking any substances; especially “brown”. My and other’s safety was put at risk to a degree that is fatal, I was a short distance from the highway to head home. Had I been driving at the normal highway speed in my city (55mph) with the airbag deploying in my face, with others on the road, and inhaling blinding fumes, I can assure you it would’ve been detrimental to my and other’s being. The car was inspected for a few months by multiple Subaru engineers, one of the accident advocate specialist refused to give me any documentation or pictures proving this was the cause. There was absolutely no warning lights or other malfunctions occurring. The car is in great condition, and in a previous accident did not deploy its airbags.
Additional Notes:
The driver’s side airbag of 2018 Subaru Legacy deployed as I was reversing out of a parking lot going approximately 5mph. It has not been fixed due to the company’s negligence. One of Subaru’s accident advocate specialist claimed the engineer found a mysterious brown liquid that caused the airbag to deploy although I had not been in the car for two hours nor was I drinking any substances; especially “brown”. My and other’s safety was put at risk to a degree that is fatal, I was a short distance from the highway to head home. Had I been driving at the normal highway speed in my city (55mph) with the airbag deploying in my face, with others on the road, and inhaling blinding fumes, I can assure you it would’ve been detrimental to my and other’s being. The car was inspected for a few months by multiple Subaru engineers, one of the accident advocate specialist refused to give me any documentation or pictures proving this was the cause. There was absolutely no warning lights or other malfunctions occurring. The car is in great condition, and in a previous accident did not deploy its airbags.
Mfg Campaign: 11580183
Recall Date: Mar 29, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury