Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The ignition sensor is faulty and doesn't consistently recognize when the car is in park, and as a result, will not release the key from the ignition. After some research, many other Subaru owners have experienced this same issue.
Corrective Action:
The ignition sensor is faulty and doesn't consistently recognize when the car is in park, and as a result, will not release the key from the ignition. After some research, many other Subaru owners have experienced this same issue.
Additional Notes:
The ignition sensor is faulty and doesn't consistently recognize when the car is in park, and as a result, will not release the key from the ignition. After some research, many other Subaru owners have experienced this same issue.
Mfg Campaign: 11421381
Recall Date: Jun 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 8/30/2018, the car wouldn’t start after it was driven to a parking lot. The battery was jumped, car taken home, and then the battery was charged at local car parts store. On 6/7/2021, the car wouldn’t start after two days of no use. The battery was jumped and driven for 30 min. On 6/12/2021, the battery was replaced, and driven intermittently 6/12 and 6/13. On 6/16/2021, the car wouldn’t start with no panel or indicator lights working at all.
Corrective Action:
On 8/30/2018, the car wouldn’t start after it was driven to a parking lot. The battery was jumped, car taken home, and then the battery was charged at local car parts store. On 6/7/2021, the car wouldn’t start after two days of no use. The battery was jumped and driven for 30 min. On 6/12/2021, the battery was replaced, and driven intermittently 6/12 and 6/13. On 6/16/2021, the car wouldn’t start with no panel or indicator lights working at all.
Additional Notes:
On 8/30/2018, the car wouldn’t start after it was driven to a parking lot. The battery was jumped, car taken home, and then the battery was charged at local car parts store. On 6/7/2021, the car wouldn’t start after two days of no use. The battery was jumped and driven for 30 min. On 6/12/2021, the battery was replaced, and driven intermittently 6/12 and 6/13. On 6/16/2021, the car wouldn’t start with no panel or indicator lights working at all.
Mfg Campaign: 11421210
Recall Date: Jun 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Subaru Outback. The contact stated that the battery had failed on several occasions after starting the vehicle. The contact stated that the battery warning light intermittently flashed during the failure. The contact had taken the vehicle to three separate independent mechanics and had the battery replaced however, the failure persisted after each battery replacement. The contact then took the vehicle to a dealer where the technician discovered that the radio was causing an electrical drain on the battery which could render the battery defective. The battery was replaced for a fourth time and the radio was disconnected however, two weeks after the repair, the battery failed again and the vehicle was returned to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2016 Subaru Outback. The contact stated that the battery had failed on several occasions after starting the vehicle. The contact stated that the battery warning light intermittently flashed during the failure. The contact had taken the vehicle to three separate independent mechanics and had the battery replaced however, the failure persisted after each battery replacement. The contact then took the vehicle to a dealer where the technician discovered that the radio was causing an electrical drain on the battery which could render the battery defective. The battery was replaced for a fourth time and the radio was disconnected however, two weeks after the repair, the battery failed again and the vehicle was returned to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2016 Subaru Outback. The contact stated that the battery had failed on several occasions after starting the vehicle. The contact stated that the battery warning light intermittently flashed during the failure. The contact had taken the vehicle to three separate independent mechanics and had the battery replaced however, the failure persisted after each battery replacement. The contact then took the vehicle to a dealer where the technician discovered that the radio was causing an electrical drain on the battery which could render the battery defective. The battery was replaced for a fourth time and the radio was disconnected however, two weeks after the repair, the battery failed again and the vehicle was returned to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.
Mfg Campaign: 11420536
Recall Date: Jun 11, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For the past four years the car has insufficiently charged the battery. On two occasions the car would not start and had to be jumped. At first I attributed it to something I may have done like leaving an interior light on, but after the second incident I found out that other owners of the same car were having similar problems. I called the dealer and they said it might help to install a higher CCA rated battery.I replaced the original battery in 2018 with a higher rated Interstate CCA battery. That battery was also over time not being charged sufficiently and I took it back to the Firestone dealer who installed another Interstate Brand battery replacing it in 2020 under warranty. I called the dealership again and they said there was no reported issues with Subaru Outbacks insufficiently charging and that I just had to drive the car more frequently. So far the car has failed to start on 5 occasions, stranding either myself or my wife, twice in unsafe situations. I now routinely have to charge the battery in my garage about once a month to keep it operational, even after driving the car frequently. On 5/3/2021 I took the car back to the dealer for some service work. I asked again if there was any fix for the charging issue. They tested the battery and recorded that it "came up as deeply discharged". They said there was "No abnormal draw found ---vehicle charging normally."
Corrective Action:
For the past four years the car has insufficiently charged the battery. On two occasions the car would not start and had to be jumped. At first I attributed it to something I may have done like leaving an interior light on, but after the second incident I found out that other owners of the same car were having similar problems. I called the dealer and they said it might help to install a higher CCA rated battery.I replaced the original battery in 2018 with a higher rated Interstate CCA battery. That battery was also over time not being charged sufficiently and I took it back to the Firestone dealer who installed another Interstate Brand battery replacing it in 2020 under warranty. I called the dealership again and they said there was no reported issues with Subaru Outbacks insufficiently charging and that I just had to drive the car more frequently. So far the car has failed to start on 5 occasions, stranding either myself or my wife, twice in unsafe situations. I now routinely have to charge the battery in my garage about once a month to keep it operational, even after driving the car frequently. On 5/3/2021 I took the car back to the dealer for some service work. I asked again if there was any fix for the charging issue. They tested the battery and recorded that it "came up as deeply discharged". They said there was "No abnormal draw found ---vehicle charging normally."
Additional Notes:
For the past four years the car has insufficiently charged the battery. On two occasions the car would not start and had to be jumped. At first I attributed it to something I may have done like leaving an interior light on, but after the second incident I found out that other owners of the same car were having similar problems. I called the dealer and they said it might help to install a higher CCA rated battery.I replaced the original battery in 2018 with a higher rated Interstate CCA battery. That battery was also over time not being charged sufficiently and I took it back to the Firestone dealer who installed another Interstate Brand battery replacing it in 2020 under warranty. I called the dealership again and they said there was no reported issues with Subaru Outbacks insufficiently charging and that I just had to drive the car more frequently. So far the car has failed to start on 5 occasions, stranding either myself or my wife, twice in unsafe situations. I now routinely have to charge the battery in my garage about once a month to keep it operational, even after driving the car frequently. On 5/3/2021 I took the car back to the dealer for some service work. I asked again if there was any fix for the charging issue. They tested the battery and recorded that it "came up as deeply discharged". They said there was "No abnormal draw found ---vehicle charging normally."
Mfg Campaign: 11419684
Recall Date: Jun 4, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The issue I am reporting is an issue with the electrical system that is causing battery to drain to dear overnight. This past Sunday I experienced a completely dead battery without any warning lamps or messages and no prior symptoms to indicate battery was not charging. After replacing the battery the next day, the car started with no problem. However, the next morning that brand new battery was dead. After jump-starting and allowing to run for a period of time to recharge the battery, I turn the car off and restarted several times. Once again, the next morning the battery was completely dead. Upon replacement of the newest battery, I checked the vehicle to ensure that nothing was left on that would cause the battery to drain overnight. There appears to be some type of "parasitic drain" within the electrical system that is causing this rapid battery drain. Luckily, this did not take place while my family and I were traveling which would have potentially placed us in a position which would have put our safety at risk. After researching information regarding this on the internet, it appears to be a known problem with my year and model vehicle.
Corrective Action:
The issue I am reporting is an issue with the electrical system that is causing battery to drain to dear overnight. This past Sunday I experienced a completely dead battery without any warning lamps or messages and no prior symptoms to indicate battery was not charging. After replacing the battery the next day, the car started with no problem. However, the next morning that brand new battery was dead. After jump-starting and allowing to run for a period of time to recharge the battery, I turn the car off and restarted several times. Once again, the next morning the battery was completely dead. Upon replacement of the newest battery, I checked the vehicle to ensure that nothing was left on that would cause the battery to drain overnight. There appears to be some type of "parasitic drain" within the electrical system that is causing this rapid battery drain. Luckily, this did not take place while my family and I were traveling which would have potentially placed us in a position which would have put our safety at risk. After researching information regarding this on the internet, it appears to be a known problem with my year and model vehicle.
Additional Notes:
The issue I am reporting is an issue with the electrical system that is causing battery to drain to dear overnight. This past Sunday I experienced a completely dead battery without any warning lamps or messages and no prior symptoms to indicate battery was not charging. After replacing the battery the next day, the car started with no problem. However, the next morning that brand new battery was dead. After jump-starting and allowing to run for a period of time to recharge the battery, I turn the car off and restarted several times. Once again, the next morning the battery was completely dead. Upon replacement of the newest battery, I checked the vehicle to ensure that nothing was left on that would cause the battery to drain overnight. There appears to be some type of "parasitic drain" within the electrical system that is causing this rapid battery drain. Luckily, this did not take place while my family and I were traveling which would have potentially placed us in a position which would have put our safety at risk. After researching information regarding this on the internet, it appears to be a known problem with my year and model vehicle.
Mfg Campaign: 11419454
Recall Date: Jun 3, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Lately when i put the car in park I can not remove the key. I need to either play around with the shift lever or usually start the car, back up, and forward and try again until I get the key out. Not a good solution. I have been reading about the problem of the defective shift selector and the associated service bulletin # 16-112-18R. I would like to get this fixed rather than using the on-line suggestions of jumpering the switch which seems like a possible safety problem. Because this is happening due to a defective shift selector I think Subaru should be picking up the cost to make this right. The car has only 45,000 miles on it. I have contacted Subaru but ahve not heard back from them yet. The dealer cost to repair this is approximately $600
Corrective Action:
Lately when i put the car in park I can not remove the key. I need to either play around with the shift lever or usually start the car, back up, and forward and try again until I get the key out. Not a good solution. I have been reading about the problem of the defective shift selector and the associated service bulletin # 16-112-18R. I would like to get this fixed rather than using the on-line suggestions of jumpering the switch which seems like a possible safety problem. Because this is happening due to a defective shift selector I think Subaru should be picking up the cost to make this right. The car has only 45,000 miles on it. I have contacted Subaru but ahve not heard back from them yet. The dealer cost to repair this is approximately $600
Additional Notes:
Lately when i put the car in park I can not remove the key. I need to either play around with the shift lever or usually start the car, back up, and forward and try again until I get the key out. Not a good solution. I have been reading about the problem of the defective shift selector and the associated service bulletin # 16-112-18R. I would like to get this fixed rather than using the on-line suggestions of jumpering the switch which seems like a possible safety problem. Because this is happening due to a defective shift selector I think Subaru should be picking up the cost to make this right. The car has only 45,000 miles on it. I have contacted Subaru but ahve not heard back from them yet. The dealer cost to repair this is approximately $600
Mfg Campaign: 11419207
Recall Date: Jun 1, 2021
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Key does not come out of ignition after turning car off. Gets stuck frequently (almost everytime I drive the car).
Corrective Action:
Key does not come out of ignition after turning car off. Gets stuck frequently (almost everytime I drive the car).
Additional Notes:
Key does not come out of ignition after turning car off. Gets stuck frequently (almost everytime I drive the car).
Mfg Campaign: 11418956
Recall Date: May 29, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
continual drain causing battery to go dead we are on battery number 4 since buying the vehicle new in August 2016 Have taken it to 2 different dealers and are told there is nothing wrong. Have been stranded multiple times both day and night causing unsafe environment while trying to wait for a jump start
Corrective Action:
continual drain causing battery to go dead we are on battery number 4 since buying the vehicle new in August 2016 Have taken it to 2 different dealers and are told there is nothing wrong. Have been stranded multiple times both day and night causing unsafe environment while trying to wait for a jump start
Additional Notes:
continual drain causing battery to go dead we are on battery number 4 since buying the vehicle new in August 2016 Have taken it to 2 different dealers and are told there is nothing wrong. Have been stranded multiple times both day and night causing unsafe environment while trying to wait for a jump start
Mfg Campaign: 11418914
Recall Date: May 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My battery dies often and doesn’t seem to hold a charge as long as a typica new car I’ve had to jump it 6 times in the last 8 months- Regarding the side marker lane assist- it has been diagnosed as a loose sensor and had been re adjusted by dealership multiple times but end up failing again a couple weeks later.
Corrective Action:
My battery dies often and doesn’t seem to hold a charge as long as a typica new car I’ve had to jump it 6 times in the last 8 months- Regarding the side marker lane assist- it has been diagnosed as a loose sensor and had been re adjusted by dealership multiple times but end up failing again a couple weeks later.
Additional Notes:
My battery dies often and doesn’t seem to hold a charge as long as a typica new car I’ve had to jump it 6 times in the last 8 months- Regarding the side marker lane assist- it has been diagnosed as a loose sensor and had been re adjusted by dealership multiple times but end up failing again a couple weeks later.
Mfg Campaign: 11418707
Recall Date: May 27, 2021
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My battery dies often and doesn’t seem to hold a charge as long as a typica new car I’ve had to jump it 6 times in the last 8 months- Regarding the side marker lane assist- it has been diagnosed as a loose sensor and had been re adjusted by dealership multiple times but end up failing again a couple weeks later.
Corrective Action:
My battery dies often and doesn’t seem to hold a charge as long as a typica new car I’ve had to jump it 6 times in the last 8 months- Regarding the side marker lane assist- it has been diagnosed as a loose sensor and had been re adjusted by dealership multiple times but end up failing again a couple weeks later.
Additional Notes:
My battery dies often and doesn’t seem to hold a charge as long as a typica new car I’ve had to jump it 6 times in the last 8 months- Regarding the side marker lane assist- it has been diagnosed as a loose sensor and had been re adjusted by dealership multiple times but end up failing again a couple weeks later.
Mfg Campaign: 11418707
Recall Date: May 27, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During winter vacation in Upper Michigan my 2015 Subaru Outback did not start, (I'm from Illinois appox 45 miles west of Chicago) nothing electrical in it worked at all. Battery was totally drained. There were no problems prior to this happening. Went to try to start vehicle the next morning and to no avail. We did happen to find someone who was able to jump start our vehicle. Had to buy a new battery.
Corrective Action:
During winter vacation in Upper Michigan my 2015 Subaru Outback did not start, (I'm from Illinois appox 45 miles west of Chicago) nothing electrical in it worked at all. Battery was totally drained. There were no problems prior to this happening. Went to try to start vehicle the next morning and to no avail. We did happen to find someone who was able to jump start our vehicle. Had to buy a new battery.
Additional Notes:
During winter vacation in Upper Michigan my 2015 Subaru Outback did not start, (I'm from Illinois appox 45 miles west of Chicago) nothing electrical in it worked at all. Battery was totally drained. There were no problems prior to this happening. Went to try to start vehicle the next morning and to no avail. We did happen to find someone who was able to jump start our vehicle. Had to buy a new battery.
Mfg Campaign: 11418616
Recall Date: May 26, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Corrective Action:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Additional Notes:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Mfg Campaign: 11418552
Recall Date: May 25, 2021
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Corrective Action:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Additional Notes:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Mfg Campaign: 11418552
Recall Date: May 25, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Corrective Action:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Additional Notes:
My 2016 Subaru OUTBACK has experienced 6 separate incidents where my vehicle battery was inexplicably drained, and hence the entire electrical system was shut down. I was unable to start it without an external boost in each occasion. Fortunately these incidents posed no safety threat to me or others as the car was parked at my home, or in a parking lot. Unfortunately, the problem has not been reproduced or confirmed by my Subaru Dealer, Gillman, in Schertz, TX although extensive diagnostics were performed on 2 occasions by Gillman. My OUTBACK has not been inspected by manufacturer, police, or insurance representatives. There were no warning lamps illuminated because of a total electrical failure, and no other symptoms of the problem prior to the 6 failures. The dates for the 5 incidents of total electrical failure are the following: (1) 6/18/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my original Subaru battery (I do not have original AAA receipt, but other documentation) (2) 10/13/2018 at 1240 Kahili Street, Kailua, HI. AAA replaced my battery. (3) 9/16/2019 at 306 FM 621, San Marcos, TX. AAA replaced my battery. (4) 7/27/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced my battery. (5) 9/5/2020 at 648 Sydney Circle, New Braunfels, TX. AAA replaced by battery. (6) 10/7/2020 at 648 Sydney Circle, New Braunfels, TX. Gillman Subaru removed an aftermarket device for corrosion protection installed by SERVCO Subaru, Honolulu.
Mfg Campaign: 11418552
Recall Date: May 25, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery failure numerous times, battery replaced 1/02/19. Battery drain several times during 2017 through 2021 .
Corrective Action:
Battery failure numerous times, battery replaced 1/02/19. Battery drain several times during 2017 through 2021 .
Additional Notes:
Battery failure numerous times, battery replaced 1/02/19. Battery drain several times during 2017 through 2021 .
Mfg Campaign: 11417928
Recall Date: May 20, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield spontaneously developed a crack; there had been no impact to the vehicle or windshield.
Corrective Action:
Windshield spontaneously developed a crack; there had been no impact to the vehicle or windshield.
Additional Notes:
Windshield spontaneously developed a crack; there had been no impact to the vehicle or windshield.
Mfg Campaign: 11417830
Recall Date: May 19, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On two occasions, car would not start. Road service was able to start it by jumping. Third occasion of no start a jump start did not work. The battery was about three years old. I was unaware of the five year warrantee so I brought the battery to a auto parts store to have it check. Was told it won't accept a charge but the charging system was good. I purchased a new battery but about a year later the same dead battery issue happened. Checking to make sure that I did not leave a door open or any electrical component on, I jumped started the car. BUT each time I start the car, I hold my breath hoping it will start. I even purchased a portable charging kit just in case I am unable to get road service.
Corrective Action:
On two occasions, car would not start. Road service was able to start it by jumping. Third occasion of no start a jump start did not work. The battery was about three years old. I was unaware of the five year warrantee so I brought the battery to a auto parts store to have it check. Was told it won't accept a charge but the charging system was good. I purchased a new battery but about a year later the same dead battery issue happened. Checking to make sure that I did not leave a door open or any electrical component on, I jumped started the car. BUT each time I start the car, I hold my breath hoping it will start. I even purchased a portable charging kit just in case I am unable to get road service.
Additional Notes:
On two occasions, car would not start. Road service was able to start it by jumping. Third occasion of no start a jump start did not work. The battery was about three years old. I was unaware of the five year warrantee so I brought the battery to a auto parts store to have it check. Was told it won't accept a charge but the charging system was good. I purchased a new battery but about a year later the same dead battery issue happened. Checking to make sure that I did not leave a door open or any electrical component on, I jumped started the car. BUT each time I start the car, I hold my breath hoping it will start. I even purchased a portable charging kit just in case I am unable to get road service.
Mfg Campaign: 11417568
Recall Date: May 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drains for any small electrical left on appears to be electrical defective
Corrective Action:
Battery drains for any small electrical left on appears to be electrical defective
Additional Notes:
Battery drains for any small electrical left on appears to be electrical defective
Mfg Campaign: 11417666
Recall Date: May 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car's battery dies frequently for no apparent reason. No faults have been reported by the dealer or repair shops during service calls. I had to purchase a jump starter in order to be able to start and operate my car.
Corrective Action:
My car's battery dies frequently for no apparent reason. No faults have been reported by the dealer or repair shops during service calls. I had to purchase a jump starter in order to be able to start and operate my car.
Additional Notes:
My car's battery dies frequently for no apparent reason. No faults have been reported by the dealer or repair shops during service calls. I had to purchase a jump starter in order to be able to start and operate my car.
Mfg Campaign: 11417379
Recall Date: May 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN JUNE 2020 I COMPLAINED THAT MY BATTERY DRAINED TO THE POINT WHERE CAR WOULD NOT START A FEW TIMES CAUSING ME TO CHARGE THE BATTERY. I TOOK CAR TO MY SUBARU DEALER AND THEY TOLD ME THE BATTERY WAS OK AND ALTERNATOR WAS CHARGING. I INSISTED THE BATTERY BE REPLACED AND IT WAS. THROUGHOUT THE REST OF 2020 AND INTO 2021 I STILL EXPERIENCE BATTERY DRAINING. I TRY TO DRIVE THE CAR EVERY WEEK SO THE BATTERY WILL NOT GO DEAD. THE BATTERY DOES SEEM LOW AS THE STARTER MOTOR SOUNDS LIKE IT TURNS SLOWER THAN USUAL. DUE TO COVID-19, I HAVE NOT BROUGHT THE CAR BACK TO SUBARU YET TO HAVE THE CAR EVALUATED. I AM RAISING THE COMPLAINT HERE BECAUSE I AM SEEING ONLINE THAT OTHERS ARE HAVING THE SAME ISSUE.
Corrective Action:
IN JUNE 2020 I COMPLAINED THAT MY BATTERY DRAINED TO THE POINT WHERE CAR WOULD NOT START A FEW TIMES CAUSING ME TO CHARGE THE BATTERY. I TOOK CAR TO MY SUBARU DEALER AND THEY TOLD ME THE BATTERY WAS OK AND ALTERNATOR WAS CHARGING. I INSISTED THE BATTERY BE REPLACED AND IT WAS. THROUGHOUT THE REST OF 2020 AND INTO 2021 I STILL EXPERIENCE BATTERY DRAINING. I TRY TO DRIVE THE CAR EVERY WEEK SO THE BATTERY WILL NOT GO DEAD. THE BATTERY DOES SEEM LOW AS THE STARTER MOTOR SOUNDS LIKE IT TURNS SLOWER THAN USUAL. DUE TO COVID-19, I HAVE NOT BROUGHT THE CAR BACK TO SUBARU YET TO HAVE THE CAR EVALUATED. I AM RAISING THE COMPLAINT HERE BECAUSE I AM SEEING ONLINE THAT OTHERS ARE HAVING THE SAME ISSUE.
Additional Notes:
IN JUNE 2020 I COMPLAINED THAT MY BATTERY DRAINED TO THE POINT WHERE CAR WOULD NOT START A FEW TIMES CAUSING ME TO CHARGE THE BATTERY. I TOOK CAR TO MY SUBARU DEALER AND THEY TOLD ME THE BATTERY WAS OK AND ALTERNATOR WAS CHARGING. I INSISTED THE BATTERY BE REPLACED AND IT WAS. THROUGHOUT THE REST OF 2020 AND INTO 2021 I STILL EXPERIENCE BATTERY DRAINING. I TRY TO DRIVE THE CAR EVERY WEEK SO THE BATTERY WILL NOT GO DEAD. THE BATTERY DOES SEEM LOW AS THE STARTER MOTOR SOUNDS LIKE IT TURNS SLOWER THAN USUAL. DUE TO COVID-19, I HAVE NOT BROUGHT THE CAR BACK TO SUBARU YET TO HAVE THE CAR EVALUATED. I AM RAISING THE COMPLAINT HERE BECAUSE I AM SEEING ONLINE THAT OTHERS ARE HAVING THE SAME ISSUE.
Mfg Campaign: 11416660
Recall Date: May 15, 2021
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