SUBARU OUTBACK 2016

Complete listing of complaints and recalls for this vehicle

741
Complaints
6
Recalls

Complaints & Recalls

741 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Subaru Of America, Inc.
NHTSA Campaign: 19V910000 SAFETY RECALL
46 Vehicles Affected
Recall Date: Dec 19, 2019
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.

Potential Risk:
In the event of a crash necessitating passenger frontal air bag deployment, the air bag may not deploy properly, increasing the risk of injury.
FREE Recall Solution:
Subaru will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began February 3, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUX-09.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WUX-09
Notice Date: Feb 3, 2020
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
NHTSA Campaign: 16V292000 SAFETY RECALL
48.8K Vehicles Affected
Recall Date: May 11, 2016
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.

Potential Risk:
The loss of steering ability would increase the risk of a crash.
FREE Recall Solution:
Subaru will notify owners, and dealers will inspect the lot number on the steering column, replacing the steering column, as necessary, free of charge. The recall began May 13, 2016. Owners may contact Subaru customer service at 1-800-782-2783 or by visiting http://www.wtd65.service-campaign.com. Subaru's number for this recall is WTD-65. Note: Until the vehicles have been inspected, owners are advised not to drive their vehicles.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WTD-65
Notice Date: May 13, 2016
Recall Date: May 11, 2016
Subaru Of America, Inc.
NHTSA Campaign: 15V794000 SAFETY RECALL
3.3K Vehicles Affected
Recall Date: Nov 24, 2015
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.

Potential Risk:
If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
FREE Recall Solution:
Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WQV-57
Notice Date: Dec 10, 2015
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
NHTSA Campaign: 15V502000 SAFETY RECALL
2.9K Vehicles Affected
Recall Date: Aug 10, 2015
Safety Issue:

Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.

Potential Risk:
If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
FREE Recall Solution:
Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SUBARU dealer to schedule your FREE recall repair.
Manufacturer: SUBARU
Mfg Campaign: WQU-56
Notice Date: Aug 28, 2015
Recall Date: Aug 10, 2015

Consumer Complaints

741 Complaints
Subaru Of America, Inc.
Campaign: 11593312 Other
Jun 9, 2024
Defect Description:

LANE DEPARTURE: BLIND SPOT DETECTION

Potential Consequences:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Corrective Action:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Additional Notes:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Manufacturer: SUBARU
Mfg Campaign: 11593312
Notice Date: Jun 9, 2024
Recall Date: Jun 9, 2024
Subaru Of America, Inc.
Campaign: 11593312 Other
Jun 9, 2024
Defect Description:

LANE DEPARTURE: WARNING

Potential Consequences:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Corrective Action:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Additional Notes:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Manufacturer: SUBARU
Mfg Campaign: 11593312
Notice Date: Jun 9, 2024
Recall Date: Jun 9, 2024
Subaru Of America, Inc.
Campaign: 11593312 Other
Jun 9, 2024
Defect Description:

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Potential Consequences:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Corrective Action:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Additional Notes:

The blind spot warning and rear cross traffic warning system stopped working. It was safer to drive on the highway when it was working. I had it looked at and I was told that the sensors are known to fail. It is an expensive replacement and not under warranty or recall.

Manufacturer: SUBARU
Mfg Campaign: 11593312
Notice Date: Jun 9, 2024
Recall Date: Jun 9, 2024
Subaru Of America, Inc.
Campaign: 11587290 Other
May 6, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The battery is dying very quickly The DCM Data Communication Module is draining the battery causing the vehicle to become stranded This is the fifth battery in this vehicle Subaru is aware of this issue but refuses to find a solution to fix it

Corrective Action:

The battery is dying very quickly The DCM Data Communication Module is draining the battery causing the vehicle to become stranded This is the fifth battery in this vehicle Subaru is aware of this issue but refuses to find a solution to fix it

Additional Notes:

The battery is dying very quickly The DCM Data Communication Module is draining the battery causing the vehicle to become stranded This is the fifth battery in this vehicle Subaru is aware of this issue but refuses to find a solution to fix it

Manufacturer: SUBARU
Mfg Campaign: 11587290
Notice Date: May 6, 2024
Recall Date: May 6, 2024
Subaru Of America, Inc.
Campaign: 11582446 Other
Apr 11, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The child lock of right side is stuck its on on position we can't open the door from inside nd now the button is broken.

Corrective Action:

The child lock of right side is stuck its on on position we can't open the door from inside nd now the button is broken.

Additional Notes:

The child lock of right side is stuck its on on position we can't open the door from inside nd now the button is broken.

Manufacturer: SUBARU
Mfg Campaign: 11582446
Notice Date: Apr 11, 2024
Recall Date: Apr 11, 2024
Subaru Of America, Inc.
Campaign: 11581928 Other
Apr 9, 2024
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Car exhaust inside the vehicle when driving at low speeds, idling, or parked into the cab of the vehicle. Only way to stop the exhaust fumes is to use the recirculate interior air. Rear hatch hydraulics are failing, hatch will not open completely and partially shuts when opened. When driving very loud squeaking from vehicle.

Corrective Action:

Car exhaust inside the vehicle when driving at low speeds, idling, or parked into the cab of the vehicle. Only way to stop the exhaust fumes is to use the recirculate interior air. Rear hatch hydraulics are failing, hatch will not open completely and partially shuts when opened. When driving very loud squeaking from vehicle.

Additional Notes:

Car exhaust inside the vehicle when driving at low speeds, idling, or parked into the cab of the vehicle. Only way to stop the exhaust fumes is to use the recirculate interior air. Rear hatch hydraulics are failing, hatch will not open completely and partially shuts when opened. When driving very loud squeaking from vehicle.

Manufacturer: SUBARU
Mfg Campaign: 11581928
Notice Date: Apr 9, 2024
Recall Date: Apr 9, 2024
Subaru Of America, Inc.
Campaign: 11581928 Other
Apr 9, 2024
Defect Description:

ENGINE

Potential Consequences:

Car exhaust inside the vehicle when driving at low speeds, idling, or parked into the cab of the vehicle. Only way to stop the exhaust fumes is to use the recirculate interior air. Rear hatch hydraulics are failing, hatch will not open completely and partially shuts when opened. When driving very loud squeaking from vehicle.

Corrective Action:

Car exhaust inside the vehicle when driving at low speeds, idling, or parked into the cab of the vehicle. Only way to stop the exhaust fumes is to use the recirculate interior air. Rear hatch hydraulics are failing, hatch will not open completely and partially shuts when opened. When driving very loud squeaking from vehicle.

Additional Notes:

Car exhaust inside the vehicle when driving at low speeds, idling, or parked into the cab of the vehicle. Only way to stop the exhaust fumes is to use the recirculate interior air. Rear hatch hydraulics are failing, hatch will not open completely and partially shuts when opened. When driving very loud squeaking from vehicle.

Manufacturer: SUBARU
Mfg Campaign: 11581928
Notice Date: Apr 9, 2024
Recall Date: Apr 9, 2024
Subaru Of America, Inc.
Campaign: 11579826 Other
Mar 27, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Front Passenger Side window will not roll down. The electrical button on the driver's side is not functioning to allow it to roll down. This was a similar problem with the back passenger side window which was taken care within the first year of purchase.

Corrective Action:

Front Passenger Side window will not roll down. The electrical button on the driver's side is not functioning to allow it to roll down. This was a similar problem with the back passenger side window which was taken care within the first year of purchase.

Additional Notes:

Front Passenger Side window will not roll down. The electrical button on the driver's side is not functioning to allow it to roll down. This was a similar problem with the back passenger side window which was taken care within the first year of purchase.

Manufacturer: SUBARU
Mfg Campaign: 11579826
Notice Date: Mar 27, 2024
Recall Date: Mar 27, 2024
Subaru Of America, Inc.
Campaign: 11577892 Other
Mar 17, 2024
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Windshield cracks on its own. This is my 3rd time replacing windhield.

Corrective Action:

Windshield cracks on its own. This is my 3rd time replacing windhield.

Additional Notes:

Windshield cracks on its own. This is my 3rd time replacing windhield.

Manufacturer: SUBARU
Mfg Campaign: 11577892
Notice Date: Mar 17, 2024
Recall Date: Mar 17, 2024
Subaru Of America, Inc.
Campaign: 11577893 Other
Mar 17, 2024
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Windshield cracked on its own, this is the 3rd time I will be replacing windshield.

Corrective Action:

Windshield cracked on its own, this is the 3rd time I will be replacing windshield.

Additional Notes:

Windshield cracked on its own, this is the 3rd time I will be replacing windshield.

Manufacturer: SUBARU
Mfg Campaign: 11577893
Notice Date: Mar 17, 2024
Recall Date: Mar 17, 2024
Subaru Of America, Inc.
Campaign: 11572793 Other
Feb 19, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

Transmission went out at 72,000 miles. Was told it was not covered by warranty even though I purchased extended warranty. Will never buy another Subaru again. Spoke to a person at customer service who said she would take care of it. Made 19 calls over 3 months and no one returned a call. Terrible customer service at the main office.

Corrective Action:

Transmission went out at 72,000 miles. Was told it was not covered by warranty even though I purchased extended warranty. Will never buy another Subaru again. Spoke to a person at customer service who said she would take care of it. Made 19 calls over 3 months and no one returned a call. Terrible customer service at the main office.

Additional Notes:

Transmission went out at 72,000 miles. Was told it was not covered by warranty even though I purchased extended warranty. Will never buy another Subaru again. Spoke to a person at customer service who said she would take care of it. Made 19 calls over 3 months and no one returned a call. Terrible customer service at the main office.

Manufacturer: SUBARU
Mfg Campaign: 11572793
Notice Date: Feb 19, 2024
Recall Date: Feb 19, 2024
Subaru Of America, Inc.
Campaign: 11567842 Other
Jan 25, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Since owning this new Subaru vehicle, I have replaced the battery once. Today I had the car towed to the dealer with them diagnosing the car telling me it needs a certain module that has been draining the battery. Due to this problem, I have had to take an Uber to work. When the vehicle would not start, I had AAA come out and was told that the battery had 13% power on the one call out and 20% on the second call. In speaking with the tow truck driver for AAA he told me that this battery problem has been going on for a while with the 2015 to 2020 Subaru's. Now the dealer wants to charge me nine hundred and fifty-eight dollars to replace the module. If there was a problem with the module, why was I not told sooner about it? It seems to me that the factory battery is not strong enough to hold a charge and they are blaming it on the module. There were no warnings or messages telling me there was a problem with the battery.

Corrective Action:

Since owning this new Subaru vehicle, I have replaced the battery once. Today I had the car towed to the dealer with them diagnosing the car telling me it needs a certain module that has been draining the battery. Due to this problem, I have had to take an Uber to work. When the vehicle would not start, I had AAA come out and was told that the battery had 13% power on the one call out and 20% on the second call. In speaking with the tow truck driver for AAA he told me that this battery problem has been going on for a while with the 2015 to 2020 Subaru's. Now the dealer wants to charge me nine hundred and fifty-eight dollars to replace the module. If there was a problem with the module, why was I not told sooner about it? It seems to me that the factory battery is not strong enough to hold a charge and they are blaming it on the module. There were no warnings or messages telling me there was a problem with the battery.

Additional Notes:

Since owning this new Subaru vehicle, I have replaced the battery once. Today I had the car towed to the dealer with them diagnosing the car telling me it needs a certain module that has been draining the battery. Due to this problem, I have had to take an Uber to work. When the vehicle would not start, I had AAA come out and was told that the battery had 13% power on the one call out and 20% on the second call. In speaking with the tow truck driver for AAA he told me that this battery problem has been going on for a while with the 2015 to 2020 Subaru's. Now the dealer wants to charge me nine hundred and fifty-eight dollars to replace the module. If there was a problem with the module, why was I not told sooner about it? It seems to me that the factory battery is not strong enough to hold a charge and they are blaming it on the module. There were no warnings or messages telling me there was a problem with the battery.

Manufacturer: SUBARU
Mfg Campaign: 11567842
Notice Date: Jan 25, 2024
Recall Date: Jan 25, 2024
Subaru Of America, Inc.
Campaign: 11560103 Other
Dec 14, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Dead battery issues and DCM battery issue

Corrective Action:

Dead battery issues and DCM battery issue

Additional Notes:

Dead battery issues and DCM battery issue

Manufacturer: SUBARU
Mfg Campaign: 11560103
Notice Date: Dec 14, 2023
Recall Date: Dec 14, 2023
Subaru Of America, Inc.
Campaign: 11559358 Other
Dec 10, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

My Subaru Key is Stuck in Ignition. Two to three times a week the key can not be removed from the key switch . The vehicle will shut off, but the key remains.

Corrective Action:

My Subaru Key is Stuck in Ignition. Two to three times a week the key can not be removed from the key switch . The vehicle will shut off, but the key remains.

Additional Notes:

My Subaru Key is Stuck in Ignition. Two to three times a week the key can not be removed from the key switch . The vehicle will shut off, but the key remains.

Manufacturer: SUBARU
Mfg Campaign: 11559358
Notice Date: Dec 10, 2023
Recall Date: Dec 10, 2023
Subaru Of America, Inc.
Campaign: 11552817 Other
Oct 31, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Right rear door will not open from inside, child door lock will not shift although child lock not engaged. InCase of crash or fire cannot exit vehicle. confirmed by repair shop. No insurance inspection. No warning lights associated with this visible

Corrective Action:

Right rear door will not open from inside, child door lock will not shift although child lock not engaged. InCase of crash or fire cannot exit vehicle. confirmed by repair shop. No insurance inspection. No warning lights associated with this visible

Additional Notes:

Right rear door will not open from inside, child door lock will not shift although child lock not engaged. InCase of crash or fire cannot exit vehicle. confirmed by repair shop. No insurance inspection. No warning lights associated with this visible

Manufacturer: SUBARU
Mfg Campaign: 11552817
Notice Date: Oct 31, 2023
Recall Date: Oct 31, 2023
Subaru Of America, Inc.
Campaign: 11549960 Other
Oct 14, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

We have had multiple incidents on this MY16 Subaru Outback draining the battery over the past several years. Sometimes the battery is dead after a couple or few days of driving. There seems to be a battery / electrical management (current draw when vehicle if off) issue as noted in multiple incidents and there was even a class action lawsuit. The SW update associated didn't resolve the issue. One can find many others with similar problems with Subaru Outbacks. (note: our MY17 Crosstrek also is experiencing the same issues). We have changed multiple batteries, needed multiple battery charges, required to buy a battery charger, buy a multimeter, and still have continued issues. Subaru corporate and the local dealership have done little/nothing to resolve the continued issue which causes disruptions in personal schedules, and just hope we don't have a dead battery/vehicle in a dangerous situation.

Corrective Action:

We have had multiple incidents on this MY16 Subaru Outback draining the battery over the past several years. Sometimes the battery is dead after a couple or few days of driving. There seems to be a battery / electrical management (current draw when vehicle if off) issue as noted in multiple incidents and there was even a class action lawsuit. The SW update associated didn't resolve the issue. One can find many others with similar problems with Subaru Outbacks. (note: our MY17 Crosstrek also is experiencing the same issues). We have changed multiple batteries, needed multiple battery charges, required to buy a battery charger, buy a multimeter, and still have continued issues. Subaru corporate and the local dealership have done little/nothing to resolve the continued issue which causes disruptions in personal schedules, and just hope we don't have a dead battery/vehicle in a dangerous situation.

Additional Notes:

We have had multiple incidents on this MY16 Subaru Outback draining the battery over the past several years. Sometimes the battery is dead after a couple or few days of driving. There seems to be a battery / electrical management (current draw when vehicle if off) issue as noted in multiple incidents and there was even a class action lawsuit. The SW update associated didn't resolve the issue. One can find many others with similar problems with Subaru Outbacks. (note: our MY17 Crosstrek also is experiencing the same issues). We have changed multiple batteries, needed multiple battery charges, required to buy a battery charger, buy a multimeter, and still have continued issues. Subaru corporate and the local dealership have done little/nothing to resolve the continued issue which causes disruptions in personal schedules, and just hope we don't have a dead battery/vehicle in a dangerous situation.

Manufacturer: SUBARU
Mfg Campaign: 11549960
Notice Date: Oct 14, 2023
Recall Date: Oct 14, 2023
Subaru Of America, Inc.
Campaign: 11549315 Other
Oct 11, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Ignition key cannot be removed quite frequently. It requires restarting engine, jiggling shift lever to finally release. I see a Subaru TSB 16-112-18R has been released for this issue.

Corrective Action:

Ignition key cannot be removed quite frequently. It requires restarting engine, jiggling shift lever to finally release. I see a Subaru TSB 16-112-18R has been released for this issue.

Additional Notes:

Ignition key cannot be removed quite frequently. It requires restarting engine, jiggling shift lever to finally release. I see a Subaru TSB 16-112-18R has been released for this issue.

Manufacturer: SUBARU
Mfg Campaign: 11549315
Notice Date: Oct 11, 2023
Recall Date: Oct 11, 2023
Subaru Of America, Inc.
Campaign: 11547320 Other
Sep 29, 2023
Defect Description:

ENGINE

Potential Consequences:

- Leaking exhaust at bellow - I had to replace the catalytic converter. - I have a bad sense of smell. I did not notice it was an issue until a passenger of mine noted a smell of exhaust while we were driving. - I read a bulletin on your websites that there was a recall of other 2016 Subaru Outbacks for this same issue. I understand that my car was not a part of this recall because of the manufacturing date, but I found it to be an odd coincidence that my car has the same issue. When I visited another mechanic initially, he immediately alerted me that he has seen many Subaru vehicles with this same issue and directed me to a Subaru dealership. - My car was finally diagnosed and repaired at Marin Subaru of CA.

Corrective Action:

- Leaking exhaust at bellow - I had to replace the catalytic converter. - I have a bad sense of smell. I did not notice it was an issue until a passenger of mine noted a smell of exhaust while we were driving. - I read a bulletin on your websites that there was a recall of other 2016 Subaru Outbacks for this same issue. I understand that my car was not a part of this recall because of the manufacturing date, but I found it to be an odd coincidence that my car has the same issue. When I visited another mechanic initially, he immediately alerted me that he has seen many Subaru vehicles with this same issue and directed me to a Subaru dealership. - My car was finally diagnosed and repaired at Marin Subaru of CA.

Additional Notes:

- Leaking exhaust at bellow - I had to replace the catalytic converter. - I have a bad sense of smell. I did not notice it was an issue until a passenger of mine noted a smell of exhaust while we were driving. - I read a bulletin on your websites that there was a recall of other 2016 Subaru Outbacks for this same issue. I understand that my car was not a part of this recall because of the manufacturing date, but I found it to be an odd coincidence that my car has the same issue. When I visited another mechanic initially, he immediately alerted me that he has seen many Subaru vehicles with this same issue and directed me to a Subaru dealership. - My car was finally diagnosed and repaired at Marin Subaru of CA.

Manufacturer: SUBARU
Mfg Campaign: 11547320
Notice Date: Sep 29, 2023
Recall Date: Sep 29, 2023
Subaru Of America, Inc.
Campaign: 11545729 Other
Sep 20, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Key remains stuck in ignition upon putting vehicle in park and shutting vehicle off. Failure comes from faulty switch in the selector lever assembly. Unable to remove key from vehicle for several minutes at a time. Failure acknowledged in TSB 16-112-18R

Corrective Action:

Key remains stuck in ignition upon putting vehicle in park and shutting vehicle off. Failure comes from faulty switch in the selector lever assembly. Unable to remove key from vehicle for several minutes at a time. Failure acknowledged in TSB 16-112-18R

Additional Notes:

Key remains stuck in ignition upon putting vehicle in park and shutting vehicle off. Failure comes from faulty switch in the selector lever assembly. Unable to remove key from vehicle for several minutes at a time. Failure acknowledged in TSB 16-112-18R

Manufacturer: SUBARU
Mfg Campaign: 11545729
Notice Date: Sep 20, 2023
Recall Date: Sep 20, 2023
Subaru Of America, Inc.
Campaign: 11544150 Other
Sep 12, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

As I was pulling slowly into a parking spot in a busy lot that serves a lot of small businesses, my Subaru suddenly accelerated forward, over the concrete parking bumper and raised sidewalk area, and into the side of the building. While I was uninjured and had no passengers in the vehicle, the car sustained damage to the apron and tire area on front passenger side of the car. The airbag did not inflate. Tiling on the exterior of the building was impacted, but not greatly damaged, and I had been able to avoid the plate glass entry to the business. A few customers were greatly alarmed by the Subaru's proximity to their lunch tables by the windows. I was able to put the vehicle into reverse and carefully move it off the sidewalk. I exited the car and went in to share my insurance information with the empathetic employees and manager of the business. I was able to drive my vehicle about two blocks to a larger lot, so that the towing company my husband contacted could access it, but not for several hours. The vehicle was taken to an auto body shop where it remains until they are finished with it. The claims people seem to have reached the conclusion that since I was driving, I must be at fault in this accident. I immediately, and still, continue to think over that incident, trying to determine how parking carefully and without distraction could turn into such a collision. I believe that I am not to blame. In reading the reports that have been made to your agency on Subarus of this vintage, there are marked similarities to the narratives on sudden unintended acceleration caused by Subaru equipment faults. I have lost confidence in what has been my favorite car. I'm hoping that some clear path exists for me to drive it again without anxiety.

Corrective Action:

As I was pulling slowly into a parking spot in a busy lot that serves a lot of small businesses, my Subaru suddenly accelerated forward, over the concrete parking bumper and raised sidewalk area, and into the side of the building. While I was uninjured and had no passengers in the vehicle, the car sustained damage to the apron and tire area on front passenger side of the car. The airbag did not inflate. Tiling on the exterior of the building was impacted, but not greatly damaged, and I had been able to avoid the plate glass entry to the business. A few customers were greatly alarmed by the Subaru's proximity to their lunch tables by the windows. I was able to put the vehicle into reverse and carefully move it off the sidewalk. I exited the car and went in to share my insurance information with the empathetic employees and manager of the business. I was able to drive my vehicle about two blocks to a larger lot, so that the towing company my husband contacted could access it, but not for several hours. The vehicle was taken to an auto body shop where it remains until they are finished with it. The claims people seem to have reached the conclusion that since I was driving, I must be at fault in this accident. I immediately, and still, continue to think over that incident, trying to determine how parking carefully and without distraction could turn into such a collision. I believe that I am not to blame. In reading the reports that have been made to your agency on Subarus of this vintage, there are marked similarities to the narratives on sudden unintended acceleration caused by Subaru equipment faults. I have lost confidence in what has been my favorite car. I'm hoping that some clear path exists for me to drive it again without anxiety.

Additional Notes:

As I was pulling slowly into a parking spot in a busy lot that serves a lot of small businesses, my Subaru suddenly accelerated forward, over the concrete parking bumper and raised sidewalk area, and into the side of the building. While I was uninjured and had no passengers in the vehicle, the car sustained damage to the apron and tire area on front passenger side of the car. The airbag did not inflate. Tiling on the exterior of the building was impacted, but not greatly damaged, and I had been able to avoid the plate glass entry to the business. A few customers were greatly alarmed by the Subaru's proximity to their lunch tables by the windows. I was able to put the vehicle into reverse and carefully move it off the sidewalk. I exited the car and went in to share my insurance information with the empathetic employees and manager of the business. I was able to drive my vehicle about two blocks to a larger lot, so that the towing company my husband contacted could access it, but not for several hours. The vehicle was taken to an auto body shop where it remains until they are finished with it. The claims people seem to have reached the conclusion that since I was driving, I must be at fault in this accident. I immediately, and still, continue to think over that incident, trying to determine how parking carefully and without distraction could turn into such a collision. I believe that I am not to blame. In reading the reports that have been made to your agency on Subarus of this vintage, there are marked similarities to the narratives on sudden unintended acceleration caused by Subaru equipment faults. I have lost confidence in what has been my favorite car. I'm hoping that some clear path exists for me to drive it again without anxiety.

Manufacturer: SUBARU
Mfg Campaign: 11544150
Notice Date: Sep 12, 2023
Recall Date: Sep 12, 2023

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Barry Edzant

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Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury