Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Corrective Action:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Additional Notes:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Mfg Campaign: 11555354
Recall Date: Nov 15, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Corrective Action:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Additional Notes:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Mfg Campaign: 11555354
Recall Date: Nov 15, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Corrective Action:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Additional Notes:
Per Subaru there is something wrong with the Cockpit Control Module (CCM) that is causing a constant / parasitic draw on the battery. This results in the battery being dead within 4 hours, leaving us constantly stranded. Because the CCM also controls the electrical system, many of the safety features (auto breaking, lane departure, etc) turn off randomly. This is the diagnosis from our local Subaru dealership: COCKPIT CONTROL MODULE IS DRAWING 2 AMPS. WITH COCKPIT UNPLUGGED THERE IS STILL A 1 AMP DRAW. WILL NEED TO REPLACED CCU THEN FIGURE OUT WHERE THE OTHER 1 AMP DRAW IS. UNABLE TO DIAGNOSE WITH MULTIPLE SYSTEMS DRAWING I have opened a case with Subaru of America, but with no resolution.
Mfg Campaign: 11555354
Recall Date: Nov 15, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Thermal control valve failed leading to temperature problems and loss of safety features such as automatic braking and adaptive cruise control otherwise known as “Eyesight”
Corrective Action:
Thermal control valve failed leading to temperature problems and loss of safety features such as automatic braking and adaptive cruise control otherwise known as “Eyesight”
Additional Notes:
Thermal control valve failed leading to temperature problems and loss of safety features such as automatic braking and adaptive cruise control otherwise known as “Eyesight”
Mfg Campaign: 11553388
Recall Date: Nov 3, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rock hit windshield and cracked Need to be replaced
Corrective Action:
Rock hit windshield and cracked Need to be replaced
Additional Notes:
Rock hit windshield and cracked Need to be replaced
Mfg Campaign: 11553169
Recall Date: Nov 2, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The factory 2020 Subaru Outback Wagon is built with a Thermo Control Valve that is, essentially, made out of a composite plastic. As this part is part of the engine cooling system, it is placed under both heat and pressure. While it controls the anti-freeze to the heater core in the passenger compartment, it is also attached under cover to metal fittings. While the car now has about 90,000 miles, this control valve cracked and began to leak anti-freeze on top of the engine. Without cooling, the engine would likely be ruined. Thus, the car required immediate service. When a fault like this occurs, by the way, the Subaru Eyesight System shuts down taking with it various safety features. I had the defective part replaced and it's replacement is not made of composite plastic but, rather and more appropriately, metal. It is my belief that the selection of the orignal part was a design defect ignoring the potential for differential expansion of the parts when exposed to such temperatures. Failure was inevitable. It is worth noting this is not an inexpensive repair as numerous parts have to be removed to access this valve. Likewise, the service representative made note that numerous other customers have had to have the same service.
Corrective Action:
The factory 2020 Subaru Outback Wagon is built with a Thermo Control Valve that is, essentially, made out of a composite plastic. As this part is part of the engine cooling system, it is placed under both heat and pressure. While it controls the anti-freeze to the heater core in the passenger compartment, it is also attached under cover to metal fittings. While the car now has about 90,000 miles, this control valve cracked and began to leak anti-freeze on top of the engine. Without cooling, the engine would likely be ruined. Thus, the car required immediate service. When a fault like this occurs, by the way, the Subaru Eyesight System shuts down taking with it various safety features. I had the defective part replaced and it's replacement is not made of composite plastic but, rather and more appropriately, metal. It is my belief that the selection of the orignal part was a design defect ignoring the potential for differential expansion of the parts when exposed to such temperatures. Failure was inevitable. It is worth noting this is not an inexpensive repair as numerous parts have to be removed to access this valve. Likewise, the service representative made note that numerous other customers have had to have the same service.
Additional Notes:
The factory 2020 Subaru Outback Wagon is built with a Thermo Control Valve that is, essentially, made out of a composite plastic. As this part is part of the engine cooling system, it is placed under both heat and pressure. While it controls the anti-freeze to the heater core in the passenger compartment, it is also attached under cover to metal fittings. While the car now has about 90,000 miles, this control valve cracked and began to leak anti-freeze on top of the engine. Without cooling, the engine would likely be ruined. Thus, the car required immediate service. When a fault like this occurs, by the way, the Subaru Eyesight System shuts down taking with it various safety features. I had the defective part replaced and it's replacement is not made of composite plastic but, rather and more appropriately, metal. It is my belief that the selection of the orignal part was a design defect ignoring the potential for differential expansion of the parts when exposed to such temperatures. Failure was inevitable. It is worth noting this is not an inexpensive repair as numerous parts have to be removed to access this valve. Likewise, the service representative made note that numerous other customers have had to have the same service.
Mfg Campaign: 11549421
Recall Date: Oct 11, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Thermocontrol valve
Corrective Action:
Thermocontrol valve
Additional Notes:
Thermocontrol valve
Mfg Campaign: 11546255
Recall Date: Sep 24, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Outback. The contact stated that while driving approximately 60 MPH, there was a cracking sound coming from the windshield. The contact stated that the windshield cracked without impact. The vehicle was taken to the dealer however, the windshield was not replaced. The manufacturer was made aware of the failure and opened a case to assist with the cost of the windshield replacement. The approximate failure mileage was 72,000.
Corrective Action:
The contact owns a 2020 Subaru Outback. The contact stated that while driving approximately 60 MPH, there was a cracking sound coming from the windshield. The contact stated that the windshield cracked without impact. The vehicle was taken to the dealer however, the windshield was not replaced. The manufacturer was made aware of the failure and opened a case to assist with the cost of the windshield replacement. The approximate failure mileage was 72,000.
Additional Notes:
The contact owns a 2020 Subaru Outback. The contact stated that while driving approximately 60 MPH, there was a cracking sound coming from the windshield. The contact stated that the windshield cracked without impact. The vehicle was taken to the dealer however, the windshield was not replaced. The manufacturer was made aware of the failure and opened a case to assist with the cost of the windshield replacement. The approximate failure mileage was 72,000.
Mfg Campaign: 11545563
Recall Date: Sep 20, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Corrective Action:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Additional Notes:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Mfg Campaign: 11545058
Recall Date: Sep 17, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Corrective Action:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Additional Notes:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Mfg Campaign: 11545058
Recall Date: Sep 17, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Corrective Action:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Additional Notes:
I was driving and car accelerated without warning. Hit partially open garage door, only stopped after hitting and damaging back wall of garage. Significant damage to car, items in the garage and garage wall. There was no warning whatsoever. As of yet the car has not been assessed as to the cause of the malfunction.
Mfg Campaign: 11545058
Recall Date: Sep 17, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Outback. The contact stated that the passenger’s side windshield was cracked without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The contact took the vehicle to the second local dealer: Stocker Subaru (1454 Dreibelbis St, State College, PA 16801), where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
Corrective Action:
The contact owns a 2020 Subaru Outback. The contact stated that the passenger’s side windshield was cracked without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The contact took the vehicle to the second local dealer: Stocker Subaru (1454 Dreibelbis St, State College, PA 16801), where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
Additional Notes:
The contact owns a 2020 Subaru Outback. The contact stated that the passenger’s side windshield was cracked without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The contact took the vehicle to the second local dealer: Stocker Subaru (1454 Dreibelbis St, State College, PA 16801), where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
Mfg Campaign: 11540109
Recall Date: Aug 22, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Corrective Action:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Additional Notes:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Mfg Campaign: 11539269
Recall Date: Aug 18, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Corrective Action:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Additional Notes:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Mfg Campaign: 11539269
Recall Date: Aug 18, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Corrective Action:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Additional Notes:
While we were at a speed of about 55 mph on a state highway, I had just selected cruise control when all the lights went on in the dash--including the warning lights for the brake, the check engine light--and power shut down in the vehicle as if we'd run out of gas. We were able to keep a very slow speed of about 20-25mph, but had to activate the 4-way flashers to alert other drivers that we were losing speed. We managed to get over to the shoulder and call for a tow. We feel this was a catastrophic failure of the vehicle, which endangered both of us. At least we still had power steering. At the dealer, the techs advised us that the issue was likely due to a failure of the electronic thermostat control. The car was in the shop for a week, and was repaired at no cost to us. The thermo control valve and all related parts were replaced. If not under warranty, this would have cost over $2K. We had no warning that this component was failing.
Mfg Campaign: 11539269
Recall Date: Aug 18, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When in reverse, the view behind the vehicle when using the rear camera display is poor when there is a shadow behind the vehicle making it difficult to see a person, especially a child. The rear view camera in my 2016 subaru Outback did not have this problem with shadows.
Corrective Action:
When in reverse, the view behind the vehicle when using the rear camera display is poor when there is a shadow behind the vehicle making it difficult to see a person, especially a child. The rear view camera in my 2016 subaru Outback did not have this problem with shadows.
Additional Notes:
When in reverse, the view behind the vehicle when using the rear camera display is poor when there is a shadow behind the vehicle making it difficult to see a person, especially a child. The rear view camera in my 2016 subaru Outback did not have this problem with shadows.
Mfg Campaign: 11537928
Recall Date: Aug 11, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.
Corrective Action:
Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.
Additional Notes:
Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.
Mfg Campaign: 11537365
Recall Date: Aug 9, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.
Corrective Action:
Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.
Additional Notes:
Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.
Mfg Campaign: 11537365
Recall Date: Aug 9, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Outback. The contact stated that while in the driveway, the vehicle was started and while driving out of the driveway, the windshield cracked without impact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.
Corrective Action:
The contact owns a 2020 Subaru Outback. The contact stated that while in the driveway, the vehicle was started and while driving out of the driveway, the windshield cracked without impact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.
Additional Notes:
The contact owns a 2020 Subaru Outback. The contact stated that while in the driveway, the vehicle was started and while driving out of the driveway, the windshield cracked without impact. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.
Mfg Campaign: 11536867
Recall Date: Aug 7, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased the lease for the vehicle in January 2020. I first notified Subaru in Austin of an obvious "glitch" with the computer operating system in April 2020. The "glitchy" OS challenges came and went, I would notify Subaru and they would remedy the issue with a "patch" update at the service center. On April 29 2022 a clear night and a suitably clean vehicle, the RAB system completely failed to recognize/notify/respond to a mailbox behind me, upon impact the mailbox broke the rear windshield. on June 28 2022 the vehicle fails to start, and is "surging" completely draining a new jumper box, and then promptly burning it out, the box will no longer operate. Put in a new battery(#1), make an appointment for service on the vehicle. The dealership replaces the battery(#2), computer updates are completed. Vehicle goes to the body shop for the rest of the work to be completed. 28 days later, I arrive to pick up my vehicle, all work is complete. However the vehicle will not start (again) Auto body shop replaces the battery(#3).on 9/23/2022 after dark, my Subaru Outback 2020 Limited, stops and puts its Parking break on., all dials spike, then dies, rear hatch signal goes off continuously, regardless of its actual state of open/close. The vehicle refuses to jump with a new jumper box. Outback 2020 is successfully jumped by a newer vehic. New battery installed(#4). 9/29/2022 another appointment at Subaru service center to look at my vehicle, they swap out the battery(#5) and update computer. Upon pickup vehicle is without trailer lights, 3 airbag lights on, ABS light on/off. 10/17/2022 appointment at a different service center for an Oil change service, 10/18/2022 diagnostic check appt, 3 blown fuses found. 11/16/2022 Austin service, found many lost comm. codes.- reprograms , engine control module. Outback 2020 intermittently has problems opening and closing hatch/windows, display loading issues, many warning/hazzard lights & signals on/off (from April 2022- present day.)
Corrective Action:
I purchased the lease for the vehicle in January 2020. I first notified Subaru in Austin of an obvious "glitch" with the computer operating system in April 2020. The "glitchy" OS challenges came and went, I would notify Subaru and they would remedy the issue with a "patch" update at the service center. On April 29 2022 a clear night and a suitably clean vehicle, the RAB system completely failed to recognize/notify/respond to a mailbox behind me, upon impact the mailbox broke the rear windshield. on June 28 2022 the vehicle fails to start, and is "surging" completely draining a new jumper box, and then promptly burning it out, the box will no longer operate. Put in a new battery(#1), make an appointment for service on the vehicle. The dealership replaces the battery(#2), computer updates are completed. Vehicle goes to the body shop for the rest of the work to be completed. 28 days later, I arrive to pick up my vehicle, all work is complete. However the vehicle will not start (again) Auto body shop replaces the battery(#3).on 9/23/2022 after dark, my Subaru Outback 2020 Limited, stops and puts its Parking break on., all dials spike, then dies, rear hatch signal goes off continuously, regardless of its actual state of open/close. The vehicle refuses to jump with a new jumper box. Outback 2020 is successfully jumped by a newer vehic. New battery installed(#4). 9/29/2022 another appointment at Subaru service center to look at my vehicle, they swap out the battery(#5) and update computer. Upon pickup vehicle is without trailer lights, 3 airbag lights on, ABS light on/off. 10/17/2022 appointment at a different service center for an Oil change service, 10/18/2022 diagnostic check appt, 3 blown fuses found. 11/16/2022 Austin service, found many lost comm. codes.- reprograms , engine control module. Outback 2020 intermittently has problems opening and closing hatch/windows, display loading issues, many warning/hazzard lights & signals on/off (from April 2022- present day.)
Additional Notes:
I purchased the lease for the vehicle in January 2020. I first notified Subaru in Austin of an obvious "glitch" with the computer operating system in April 2020. The "glitchy" OS challenges came and went, I would notify Subaru and they would remedy the issue with a "patch" update at the service center. On April 29 2022 a clear night and a suitably clean vehicle, the RAB system completely failed to recognize/notify/respond to a mailbox behind me, upon impact the mailbox broke the rear windshield. on June 28 2022 the vehicle fails to start, and is "surging" completely draining a new jumper box, and then promptly burning it out, the box will no longer operate. Put in a new battery(#1), make an appointment for service on the vehicle. The dealership replaces the battery(#2), computer updates are completed. Vehicle goes to the body shop for the rest of the work to be completed. 28 days later, I arrive to pick up my vehicle, all work is complete. However the vehicle will not start (again) Auto body shop replaces the battery(#3).on 9/23/2022 after dark, my Subaru Outback 2020 Limited, stops and puts its Parking break on., all dials spike, then dies, rear hatch signal goes off continuously, regardless of its actual state of open/close. The vehicle refuses to jump with a new jumper box. Outback 2020 is successfully jumped by a newer vehic. New battery installed(#4). 9/29/2022 another appointment at Subaru service center to look at my vehicle, they swap out the battery(#5) and update computer. Upon pickup vehicle is without trailer lights, 3 airbag lights on, ABS light on/off. 10/17/2022 appointment at a different service center for an Oil change service, 10/18/2022 diagnostic check appt, 3 blown fuses found. 11/16/2022 Austin service, found many lost comm. codes.- reprograms , engine control module. Outback 2020 intermittently has problems opening and closing hatch/windows, display loading issues, many warning/hazzard lights & signals on/off (from April 2022- present day.)
Mfg Campaign: 11536710
Recall Date: Aug 5, 2023
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