Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2021 Outback and Impreza vehicles. The continuously variable transmission (CVT) select lever cable nut may not have been tightened properly, allowing the nut to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRA-21
Recall Date: Jan 26, 2021
Consumer Complaints
375 ComplaintsSubaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving at 65 mph, engine stopped taking gas, slowed to below 30 in heavy freeway traffic. Resumed normal operation in about a minute. Then failed in similar fashion 5 minutes later. Took my 2021 Subaru outback xt to the dealer where purchased. They have been unable to duplicate the issue and want me to drive the car without any fix. I refuse to do that as if it happens in a situation where I must accelerate to be safe, it is going to be disastrous. They point to no recall on the 2021 model, but had this issue for the last 3 years on many of their models. What to do?
Corrective Action:
Driving at 65 mph, engine stopped taking gas, slowed to below 30 in heavy freeway traffic. Resumed normal operation in about a minute. Then failed in similar fashion 5 minutes later. Took my 2021 Subaru outback xt to the dealer where purchased. They have been unable to duplicate the issue and want me to drive the car without any fix. I refuse to do that as if it happens in a situation where I must accelerate to be safe, it is going to be disastrous. They point to no recall on the 2021 model, but had this issue for the last 3 years on many of their models. What to do?
Additional Notes:
Driving at 65 mph, engine stopped taking gas, slowed to below 30 in heavy freeway traffic. Resumed normal operation in about a minute. Then failed in similar fashion 5 minutes later. Took my 2021 Subaru outback xt to the dealer where purchased. They have been unable to duplicate the issue and want me to drive the car without any fix. I refuse to do that as if it happens in a situation where I must accelerate to be safe, it is going to be disastrous. They point to no recall on the 2021 model, but had this issue for the last 3 years on many of their models. What to do?
Mfg Campaign: 11431728
Recall Date: Sep 4, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drain and car won't start. Called roadside service for a Jumpstart and on 5 other occasions, even after driving for 1.5 hours, the car won't start. Sometimes after driving and turning car off for 1/2 hour to visit a store, it won't start. Othertimes it will. Car only has 6000 miles on it. I have had to buy a battery jump starter so I can at least get rolling again. I have a call into Subaru service but they could not get me in for over a week. So I have to deal with the possibility of being stranded until Subaru can diagnose. I live in the country so bring stranded will be a big deal. I should have bought the Volvo.
Corrective Action:
Battery drain and car won't start. Called roadside service for a Jumpstart and on 5 other occasions, even after driving for 1.5 hours, the car won't start. Sometimes after driving and turning car off for 1/2 hour to visit a store, it won't start. Othertimes it will. Car only has 6000 miles on it. I have had to buy a battery jump starter so I can at least get rolling again. I have a call into Subaru service but they could not get me in for over a week. So I have to deal with the possibility of being stranded until Subaru can diagnose. I live in the country so bring stranded will be a big deal. I should have bought the Volvo.
Additional Notes:
Battery drain and car won't start. Called roadside service for a Jumpstart and on 5 other occasions, even after driving for 1.5 hours, the car won't start. Sometimes after driving and turning car off for 1/2 hour to visit a store, it won't start. Othertimes it will. Car only has 6000 miles on it. I have had to buy a battery jump starter so I can at least get rolling again. I have a call into Subaru service but they could not get me in for over a week. So I have to deal with the possibility of being stranded until Subaru can diagnose. I live in the country so bring stranded will be a big deal. I should have bought the Volvo.
Mfg Campaign: 11431607
Recall Date: Sep 3, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield spontaneously cracked. No warning.
Corrective Action:
Windshield spontaneously cracked. No warning.
Additional Notes:
Windshield spontaneously cracked. No warning.
Mfg Campaign: 11431307
Recall Date: Sep 1, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
As I was getting into my vehicle to drive to work the morning of Monday August 30th,I noticed a large crack in the windshield starting at the passenger side to the middle of the windshield. Vehicle was parked in driveway over the weekend and no damage was seen on the outside of the winshield.
Corrective Action:
As I was getting into my vehicle to drive to work the morning of Monday August 30th,I noticed a large crack in the windshield starting at the passenger side to the middle of the windshield. Vehicle was parked in driveway over the weekend and no damage was seen on the outside of the winshield.
Additional Notes:
As I was getting into my vehicle to drive to work the morning of Monday August 30th,I noticed a large crack in the windshield starting at the passenger side to the middle of the windshield. Vehicle was parked in driveway over the weekend and no damage was seen on the outside of the winshield.
Mfg Campaign: 11431365
Recall Date: Sep 1, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact stated while coming out of a full stop, the vehicle would stall without warning. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact stated while coming out of a full stop, the vehicle would stall without warning. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact stated while coming out of a full stop, the vehicle would stall without warning. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500.
Mfg Campaign: 11431370
Recall Date: Sep 1, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drove car and parked for 15 minutes. When I tried to start it again it would not turn over. Battery was completely dead and could not be jump started. Car is a 2021 model with only 11K miles on it. There was no prior warning of a low battery. It left me stuck in an isolated parking lot. Probably not a major safety issue but apparently a known issue for late model Subaru Outback’s so I wanted to add the 2021 model to the affected list.
Corrective Action:
Drove car and parked for 15 minutes. When I tried to start it again it would not turn over. Battery was completely dead and could not be jump started. Car is a 2021 model with only 11K miles on it. There was no prior warning of a low battery. It left me stuck in an isolated parking lot. Probably not a major safety issue but apparently a known issue for late model Subaru Outback’s so I wanted to add the 2021 model to the affected list.
Additional Notes:
Drove car and parked for 15 minutes. When I tried to start it again it would not turn over. Battery was completely dead and could not be jump started. Car is a 2021 model with only 11K miles on it. There was no prior warning of a low battery. It left me stuck in an isolated parking lot. Probably not a major safety issue but apparently a known issue for late model Subaru Outback’s so I wanted to add the 2021 model to the affected list.
Mfg Campaign: 11431279
Recall Date: Aug 31, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My wife has purchased Subaru 2021 Outback on May 2021. The windshield got cracked while it was parked in a driveway. It looks there was no sign of impact on the crack. The windshield of the Outback looks very susceptible to crack.
Corrective Action:
My wife has purchased Subaru 2021 Outback on May 2021. The windshield got cracked while it was parked in a driveway. It looks there was no sign of impact on the crack. The windshield of the Outback looks very susceptible to crack.
Additional Notes:
My wife has purchased Subaru 2021 Outback on May 2021. The windshield got cracked while it was parked in a driveway. It looks there was no sign of impact on the crack. The windshield of the Outback looks very susceptible to crack.
Mfg Campaign: 11431077
Recall Date: Aug 30, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Corrective Action:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Additional Notes:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Mfg Campaign: 11430635
Recall Date: Aug 26, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Corrective Action:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Additional Notes:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Mfg Campaign: 11430635
Recall Date: Aug 26, 2021
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Corrective Action:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Additional Notes:
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Mfg Campaign: 11430635
Recall Date: Aug 26, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:CONTROL MODULE
Potential Consequences:
The contact owns a 2021 Subaru Outback. The contact’s wife was driving 40 MPH and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the HVAC controls, Bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.
Corrective Action:
The contact owns a 2021 Subaru Outback. The contact’s wife was driving 40 MPH and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the HVAC controls, Bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.
Additional Notes:
The contact owns a 2021 Subaru Outback. The contact’s wife was driving 40 MPH and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the HVAC controls, Bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.
Mfg Campaign: 11430389
Recall Date: Aug 24, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
After less than 3,000 miles and 6 months, the windshield spontaneously cracked from about 1/3 the way up the driver-side post horizontally about 12” toward the center of the car, then up vertically about 10” and then horizontally about 24” further toward the center of the car. This was reported to Subaru of America with Case # 1-73126830225 on 2021-08-18.
Corrective Action:
After less than 3,000 miles and 6 months, the windshield spontaneously cracked from about 1/3 the way up the driver-side post horizontally about 12” toward the center of the car, then up vertically about 10” and then horizontally about 24” further toward the center of the car. This was reported to Subaru of America with Case # 1-73126830225 on 2021-08-18.
Additional Notes:
After less than 3,000 miles and 6 months, the windshield spontaneously cracked from about 1/3 the way up the driver-side post horizontally about 12” toward the center of the car, then up vertically about 10” and then horizontally about 24” further toward the center of the car. This was reported to Subaru of America with Case # 1-73126830225 on 2021-08-18.
Mfg Campaign: 11430401
Recall Date: Aug 24, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Cracked windshield while parked in the garage
Corrective Action:
Cracked windshield while parked in the garage
Additional Notes:
Cracked windshield while parked in the garage
Mfg Campaign: 11430023
Recall Date: Aug 22, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked on a new 2021 car, while driving in the city in clear weather and light traffic.The crack runs horizontally for about 10 inches and then turn vertical for the same height. I do not think it was hit by anything. Dealer inspection will be taken up soon.
Corrective Action:
Windshield cracked on a new 2021 car, while driving in the city in clear weather and light traffic.The crack runs horizontally for about 10 inches and then turn vertical for the same height. I do not think it was hit by anything. Dealer inspection will be taken up soon.
Additional Notes:
Windshield cracked on a new 2021 car, while driving in the city in clear weather and light traffic.The crack runs horizontally for about 10 inches and then turn vertical for the same height. I do not think it was hit by anything. Dealer inspection will be taken up soon.
Mfg Campaign: 11429808
Recall Date: Aug 19, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle
Corrective Action:
Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle
Additional Notes:
Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle
Mfg Campaign: 11429659
Recall Date: Aug 18, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Corrective Action:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Additional Notes:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Mfg Campaign: 11429460
Recall Date: Aug 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Corrective Action:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Additional Notes:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Mfg Campaign: 11429460
Recall Date: Aug 17, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Corrective Action:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Additional Notes:
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Mfg Campaign: 11429460
Recall Date: Aug 17, 2021
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Corrective Action:
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Additional Notes:
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Mfg Campaign: 11429133
Recall Date: Aug 14, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Corrective Action:
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Additional Notes:
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Mfg Campaign: 11429133
Recall Date: Aug 14, 2021
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