Complaints & Recalls
Consumer Complaints
90 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Corrective Action:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Additional Notes:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Mfg Campaign: 11673607
Recall Date: Jul 15, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Corrective Action:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Additional Notes:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Mfg Campaign: 11673607
Recall Date: Jul 15, 2025
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Corrective Action:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Additional Notes:
On Sunday, July 13, 2025, I received a warning that my EyeSight was disabled in the middle of driving. This meant that I was unable to utilize cruise control or any driver assistance functions. The weather was clear, sunny, and there was nothing obstructing the EyeSight cameras, nor were there any cracks in the windshield. The following day, Monday, July 14, EyeSight worked normally in the morning, but was disabled in the afternoon. Again, the cameras were clear of any obstructions and no cracks were visible on the windshield. Cruise control and driver assistance features were unavailable. On the morning of Tuesday, July 15, I came out to a 7-8 inch crack in the windshield, on the passenger side. No impact had occurred to cause this crack and it was not present the previous days. EyeSight is still disabled due to this and the windshield needs a full replacement. All driver assistance/collision prevention features are not available until the windshield is replaced and a recalibration is completed. Advantage Auto Glass of Rockford, IL will be inspecting the glass and can make it available for NHTSA evaluation. However, given that I have owned two Subaru Outbacks now, windshield weakness has been an issue with this vehicle, especially in warmer weather.
Mfg Campaign: 11673607
Recall Date: Jul 15, 2025
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Blind spot warning system fails on occasion to detect/warn of vehicle (most notably, semi truck and trailers) in blind spot on the right side of car when traveling on interstate highways. Also when I'm completing my passing of the said trucks, the left side blind spot monitor will activate to indicate a vehicle to my left when there is no lane for a vehicle to pass by me from the left. (Video evidence is available). The dealer has on two occasions been informed of these incidents, on 12Nov24 @15890 miles and 27May25 @22217 miles. The dealer mechanic/technician has stated that they could not duplicate this phenomenon while test driving, nor could they find any error codes or malfunctions in the system. Dealer has stated the car is operating properly and is "safe" to drive. Dealer has not and refuses to escalate this problem to the Manufacturer. These incidents have occurred since new as of Nov2023 to present May2025
Corrective Action:
Blind spot warning system fails on occasion to detect/warn of vehicle (most notably, semi truck and trailers) in blind spot on the right side of car when traveling on interstate highways. Also when I'm completing my passing of the said trucks, the left side blind spot monitor will activate to indicate a vehicle to my left when there is no lane for a vehicle to pass by me from the left. (Video evidence is available). The dealer has on two occasions been informed of these incidents, on 12Nov24 @15890 miles and 27May25 @22217 miles. The dealer mechanic/technician has stated that they could not duplicate this phenomenon while test driving, nor could they find any error codes or malfunctions in the system. Dealer has stated the car is operating properly and is "safe" to drive. Dealer has not and refuses to escalate this problem to the Manufacturer. These incidents have occurred since new as of Nov2023 to present May2025
Additional Notes:
Blind spot warning system fails on occasion to detect/warn of vehicle (most notably, semi truck and trailers) in blind spot on the right side of car when traveling on interstate highways. Also when I'm completing my passing of the said trucks, the left side blind spot monitor will activate to indicate a vehicle to my left when there is no lane for a vehicle to pass by me from the left. (Video evidence is available). The dealer has on two occasions been informed of these incidents, on 12Nov24 @15890 miles and 27May25 @22217 miles. The dealer mechanic/technician has stated that they could not duplicate this phenomenon while test driving, nor could they find any error codes or malfunctions in the system. Dealer has stated the car is operating properly and is "safe" to drive. Dealer has not and refuses to escalate this problem to the Manufacturer. These incidents have occurred since new as of Nov2023 to present May2025
Mfg Campaign: 11663379
Recall Date: May 28, 2025
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
DRIVER AND PASSENGER SEAT CONTOUR DO NOT PROVIDE PROPER LUMBAR SUPPORT. ALSO WHILE ANCHORING THE CAR SEAT ON THE REAR SEAT WITH KNOEE DOWN MAKES TO HEAR CRACKING NOISE FROM THE WOODEN BASE BOARD.
Corrective Action:
DRIVER AND PASSENGER SEAT CONTOUR DO NOT PROVIDE PROPER LUMBAR SUPPORT. ALSO WHILE ANCHORING THE CAR SEAT ON THE REAR SEAT WITH KNOEE DOWN MAKES TO HEAR CRACKING NOISE FROM THE WOODEN BASE BOARD.
Additional Notes:
DRIVER AND PASSENGER SEAT CONTOUR DO NOT PROVIDE PROPER LUMBAR SUPPORT. ALSO WHILE ANCHORING THE CAR SEAT ON THE REAR SEAT WITH KNOEE DOWN MAKES TO HEAR CRACKING NOISE FROM THE WOODEN BASE BOARD.
Mfg Campaign: 11661373
Recall Date: May 16, 2025
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The driver door opened during the highway, it was raining and my speed wa about 70mph. This never happened before and I’m very scared
Corrective Action:
The driver door opened during the highway, it was raining and my speed wa about 70mph. This never happened before and I’m very scared
Additional Notes:
The driver door opened during the highway, it was raining and my speed wa about 70mph. This never happened before and I’m very scared
Mfg Campaign: 11660809
Recall Date: May 14, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While at a stop, exiting a parking lot, driver’s side rear door window spontaneously blew out, inward. Police responded. No indication of foul play. No environmental issues. No temp change. Purely random.
Corrective Action:
While at a stop, exiting a parking lot, driver’s side rear door window spontaneously blew out, inward. Police responded. No indication of foul play. No environmental issues. No temp change. Purely random.
Additional Notes:
While at a stop, exiting a parking lot, driver’s side rear door window spontaneously blew out, inward. Police responded. No indication of foul play. No environmental issues. No temp change. Purely random.
Mfg Campaign: 11660230
Recall Date: May 11, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Subaru bluetooth and CARPLAY is not working for phone calls. The caller cannot hear driver. There is an issue with subaru technology here and I note many other drivers reporting same issue. Subaru needs to fix this and do a recall.
Corrective Action:
Subaru bluetooth and CARPLAY is not working for phone calls. The caller cannot hear driver. There is an issue with subaru technology here and I note many other drivers reporting same issue. Subaru needs to fix this and do a recall.
Additional Notes:
Subaru bluetooth and CARPLAY is not working for phone calls. The caller cannot hear driver. There is an issue with subaru technology here and I note many other drivers reporting same issue. Subaru needs to fix this and do a recall.
Mfg Campaign: 11660170
Recall Date: May 10, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subaru accessory QI Wireless phone charger (H671SAN202) consistently overheats phone causing it to shut down. Dealer acknowledged the part can be specific in the way it operates. I followed guidance to remove case and try reorienting which still produced the same results.
Corrective Action:
Subaru accessory QI Wireless phone charger (H671SAN202) consistently overheats phone causing it to shut down. Dealer acknowledged the part can be specific in the way it operates. I followed guidance to remove case and try reorienting which still produced the same results.
Additional Notes:
Subaru accessory QI Wireless phone charger (H671SAN202) consistently overheats phone causing it to shut down. Dealer acknowledged the part can be specific in the way it operates. I followed guidance to remove case and try reorienting which still produced the same results.
Mfg Campaign: 11655362
Recall Date: Apr 18, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.
Corrective Action:
I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.
Additional Notes:
I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.
Mfg Campaign: 11649553
Recall Date: Mar 20, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.
Corrective Action:
I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.
Additional Notes:
I purchased a 2024 Subaru Outback in July 2024 brand new. With less than 1,500 miles, I noticed an unexplained crack in the windshield one morning. The crack originated from the bottom with no visible impact and quickly spread. I wasn't event driving it and had not been driving it. Within a week, another crack appeared in an entirely different location, again with no sign of impact. When I initially brought this to Subaru’s attention, I was told it was due to a small chip from impact. However, I strongly disagree, as there was no such impact. Since that visit, four additional windshield cracks have formed, all originating from the bottom of the windshield, and none show any signs of external impact. I will be taking it back to Subaru for a fair resolution. There have been over 3,000 comments on just this issue with the NHTSA for Subaru Outback years 2022 through 2024.
Mfg Campaign: 11649553
Recall Date: Mar 20, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Corrective Action:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Additional Notes:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Mfg Campaign: 11646571
Recall Date: Mar 5, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Corrective Action:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Additional Notes:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Mfg Campaign: 11646571
Recall Date: Mar 5, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Corrective Action:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Additional Notes:
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Mfg Campaign: 11646571
Recall Date: Mar 5, 2025
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Corrective Action:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Additional Notes:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Mfg Campaign: 11645964
Recall Date: Mar 3, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Corrective Action:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Additional Notes:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Mfg Campaign: 11645964
Recall Date: Mar 3, 2025
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Corrective Action:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Additional Notes:
Severe tramilining effect from tires. Risk of personal injury Tramilining effect confirmed by Courtesy Subaru, Rapid City and Heuberger Subaru Colorado Springs, CO. Inspected prior to accident right rear camber out of specification. No warning lights or messages from vehicle
Mfg Campaign: 11645964
Recall Date: Mar 3, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Weather Conditions •Temperature: 40°F •Precipitation: Light rain Road Conditions: •Location: Interstate 79 South, Pittsburgh, PA •Road Type: Interstate highway •Road Quality: Normal, no visible deficiencies Vehicle Speed: •Approximately 65 mph Vehicle Occupants: •Driver (Adult) •2 Child Passengers Description of Damage: •27-inch crack across the windshield, extending into the driver’s primary field of vision Summary: While driving southbound on Interstate 79 near Pittsburgh, PA, at approximately 65 mph in light rain and a temperature of 40°F, defroster on , I heard a sudden, loud cracking noise from the windshield. Upon pulling over to inspect, I observed a crack approximately 27 inches long, originating at the base of the windshield and extending upward into my direct line of sight. I marked the crack to monitor its progression and continued the trip with caution. Damage Details and Observations: •The crack originates from the lower edge (root) of the windshield. •The crack changes direction as it extends and intersects with a small surface chip. •The chip measures approximately 0.039 inches (1mm) in diameter and 0.0018 inches (0.1mm) in depth. •The chip is located below the hood line and directly behind the windshield wiper bracket, in an area not easily visible during standard inspections. Vehicle Information: Subaru Outback Wilderness Edition which is marketed and designed with enhanced off-road capabilities relative to the standard Outback model. Concerns: Based on the location, characteristics, and progression of the crack, I have strong doubts that this damage was caused solely by a foreign object impact (FOD). Furthermore, even if FOD was a contributing factor, the small size and isolated position of the chip — in an area shielded by the wiper bracket — raises serious concerns about the structural integrity of the windshield itself. The extent and propagation of the crack appear disproportionate to the damage
Corrective Action:
Weather Conditions •Temperature: 40°F •Precipitation: Light rain Road Conditions: •Location: Interstate 79 South, Pittsburgh, PA •Road Type: Interstate highway •Road Quality: Normal, no visible deficiencies Vehicle Speed: •Approximately 65 mph Vehicle Occupants: •Driver (Adult) •2 Child Passengers Description of Damage: •27-inch crack across the windshield, extending into the driver’s primary field of vision Summary: While driving southbound on Interstate 79 near Pittsburgh, PA, at approximately 65 mph in light rain and a temperature of 40°F, defroster on , I heard a sudden, loud cracking noise from the windshield. Upon pulling over to inspect, I observed a crack approximately 27 inches long, originating at the base of the windshield and extending upward into my direct line of sight. I marked the crack to monitor its progression and continued the trip with caution. Damage Details and Observations: •The crack originates from the lower edge (root) of the windshield. •The crack changes direction as it extends and intersects with a small surface chip. •The chip measures approximately 0.039 inches (1mm) in diameter and 0.0018 inches (0.1mm) in depth. •The chip is located below the hood line and directly behind the windshield wiper bracket, in an area not easily visible during standard inspections. Vehicle Information: Subaru Outback Wilderness Edition which is marketed and designed with enhanced off-road capabilities relative to the standard Outback model. Concerns: Based on the location, characteristics, and progression of the crack, I have strong doubts that this damage was caused solely by a foreign object impact (FOD). Furthermore, even if FOD was a contributing factor, the small size and isolated position of the chip — in an area shielded by the wiper bracket — raises serious concerns about the structural integrity of the windshield itself. The extent and propagation of the crack appear disproportionate to the damage
Additional Notes:
Weather Conditions •Temperature: 40°F •Precipitation: Light rain Road Conditions: •Location: Interstate 79 South, Pittsburgh, PA •Road Type: Interstate highway •Road Quality: Normal, no visible deficiencies Vehicle Speed: •Approximately 65 mph Vehicle Occupants: •Driver (Adult) •2 Child Passengers Description of Damage: •27-inch crack across the windshield, extending into the driver’s primary field of vision Summary: While driving southbound on Interstate 79 near Pittsburgh, PA, at approximately 65 mph in light rain and a temperature of 40°F, defroster on , I heard a sudden, loud cracking noise from the windshield. Upon pulling over to inspect, I observed a crack approximately 27 inches long, originating at the base of the windshield and extending upward into my direct line of sight. I marked the crack to monitor its progression and continued the trip with caution. Damage Details and Observations: •The crack originates from the lower edge (root) of the windshield. •The crack changes direction as it extends and intersects with a small surface chip. •The chip measures approximately 0.039 inches (1mm) in diameter and 0.0018 inches (0.1mm) in depth. •The chip is located below the hood line and directly behind the windshield wiper bracket, in an area not easily visible during standard inspections. Vehicle Information: Subaru Outback Wilderness Edition which is marketed and designed with enhanced off-road capabilities relative to the standard Outback model. Concerns: Based on the location, characteristics, and progression of the crack, I have strong doubts that this damage was caused solely by a foreign object impact (FOD). Furthermore, even if FOD was a contributing factor, the small size and isolated position of the chip — in an area shielded by the wiper bracket — raises serious concerns about the structural integrity of the windshield itself. The extent and propagation of the crack appear disproportionate to the damage
Mfg Campaign: 11645229
Recall Date: Feb 27, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have owned the car for one year. In that time, three repairs have been made to the windshield including one full windshield replacement that was completed today (Feb 15, 2024). The OEM windshield has a clear tendency to break/crack under typical road conditions. The incident requiring replacement involved a 12 inch crack appearing during driving. It may have been caused by minor road debris; however three repairs in 1 year is indicative of poor quality glass that endangers drivers through increased incidence of cracking/reduced visibility. I have never had cracks to this extent on any other vehicle owned.
Corrective Action:
I have owned the car for one year. In that time, three repairs have been made to the windshield including one full windshield replacement that was completed today (Feb 15, 2024). The OEM windshield has a clear tendency to break/crack under typical road conditions. The incident requiring replacement involved a 12 inch crack appearing during driving. It may have been caused by minor road debris; however three repairs in 1 year is indicative of poor quality glass that endangers drivers through increased incidence of cracking/reduced visibility. I have never had cracks to this extent on any other vehicle owned.
Additional Notes:
I have owned the car for one year. In that time, three repairs have been made to the windshield including one full windshield replacement that was completed today (Feb 15, 2024). The OEM windshield has a clear tendency to break/crack under typical road conditions. The incident requiring replacement involved a 12 inch crack appearing during driving. It may have been caused by minor road debris; however three repairs in 1 year is indicative of poor quality glass that endangers drivers through increased incidence of cracking/reduced visibility. I have never had cracks to this extent on any other vehicle owned.
Mfg Campaign: 11642936
Recall Date: Feb 15, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
In a residential area at night there is a film or tint that covers at least three quarters of the windshield. No problem on bright highways. I complained to three different dealers. They can't confirm because they are not allowed to touch eyesight/camera. I called Subaru USA. Gary told me that it's to expenses and offered me service coupons, insulting.
Corrective Action:
In a residential area at night there is a film or tint that covers at least three quarters of the windshield. No problem on bright highways. I complained to three different dealers. They can't confirm because they are not allowed to touch eyesight/camera. I called Subaru USA. Gary told me that it's to expenses and offered me service coupons, insulting.
Additional Notes:
In a residential area at night there is a film or tint that covers at least three quarters of the windshield. No problem on bright highways. I complained to three different dealers. They can't confirm because they are not allowed to touch eyesight/camera. I called Subaru USA. Gary told me that it's to expenses and offered me service coupons, insulting.
Mfg Campaign: 11637136
Recall Date: Jan 20, 2025
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Valencia, CA • 36 yrs
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