Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2023 Solterra vehicles. Improperly tightened hub bolts may loosen and cause the wheels to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRE-23
Recall Date: Feb 9, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Subaru Solterra and Toyota BZ4X vehicles. The hub bolts on the wheels may loosen, causing a wheel to detach from the vehicle after low-mileage use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22TA06
Recall Date: Jun 23, 2022
Consumer Complaints
62 ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
We hit a stationary deer at night. Afterwards, we found an open recall: WRG23-1: Forward recognition camera reprogramming 2023 Subaru Solterra, but Subaru refused to investigate as they claim animals (suddenly appearing) are a carve out on their liability. However, the deer wasn't leaping, it was already frozen in the road. The headlights only illuminated its knees, too late for the driver to stop before impact. It could have just as easily been a person, or other heavy road debris. The incident was on a dark highway bypass, with slight left curve, so poor headlights hampered the driver & automatic systems from stopping in time. The headlights angle down (tilts & dims from brights automatically for oncoming cars) instead of illuminating the road properly, neither the driver nor the braking system can detect an object. The regular lights have an abnormally short distance. Only the brights setting illuminates a sufficient braking distance, & those can't be used with oncoming traffic. The headlights have a hard limit on the top, instead of 2 circles of light. The driver, also an engineer, said that the camera needs a certain level of lighting to detect objects, & they probably didn't test these systems together on a dark country road. Normal illumination could have prevented or lessened the damage/danger, swivel headlights would have been best. A driver needs a certain distance illuminated for braking distance at speed, unless the camera is radar or infrared: it needs light too. The front 1/3 of the car was peeled off, causing over $15k in damages. Several body panels ripped off, the wiring harness was ripped out. There were no warnings before the impact. No automatic braking occured. No airbags were deployed. There is a police report. Road was dark, clear and dry. The driver was sober, attentive and going the speed limit. A camera reprogramming without a headlight fix will not solve this safety issue, & we told Subaru as much. This situation may apply to Toyota.
Corrective Action:
We hit a stationary deer at night. Afterwards, we found an open recall: WRG23-1: Forward recognition camera reprogramming 2023 Subaru Solterra, but Subaru refused to investigate as they claim animals (suddenly appearing) are a carve out on their liability. However, the deer wasn't leaping, it was already frozen in the road. The headlights only illuminated its knees, too late for the driver to stop before impact. It could have just as easily been a person, or other heavy road debris. The incident was on a dark highway bypass, with slight left curve, so poor headlights hampered the driver & automatic systems from stopping in time. The headlights angle down (tilts & dims from brights automatically for oncoming cars) instead of illuminating the road properly, neither the driver nor the braking system can detect an object. The regular lights have an abnormally short distance. Only the brights setting illuminates a sufficient braking distance, & those can't be used with oncoming traffic. The headlights have a hard limit on the top, instead of 2 circles of light. The driver, also an engineer, said that the camera needs a certain level of lighting to detect objects, & they probably didn't test these systems together on a dark country road. Normal illumination could have prevented or lessened the damage/danger, swivel headlights would have been best. A driver needs a certain distance illuminated for braking distance at speed, unless the camera is radar or infrared: it needs light too. The front 1/3 of the car was peeled off, causing over $15k in damages. Several body panels ripped off, the wiring harness was ripped out. There were no warnings before the impact. No automatic braking occured. No airbags were deployed. There is a police report. Road was dark, clear and dry. The driver was sober, attentive and going the speed limit. A camera reprogramming without a headlight fix will not solve this safety issue, & we told Subaru as much. This situation may apply to Toyota.
Additional Notes:
We hit a stationary deer at night. Afterwards, we found an open recall: WRG23-1: Forward recognition camera reprogramming 2023 Subaru Solterra, but Subaru refused to investigate as they claim animals (suddenly appearing) are a carve out on their liability. However, the deer wasn't leaping, it was already frozen in the road. The headlights only illuminated its knees, too late for the driver to stop before impact. It could have just as easily been a person, or other heavy road debris. The incident was on a dark highway bypass, with slight left curve, so poor headlights hampered the driver & automatic systems from stopping in time. The headlights angle down (tilts & dims from brights automatically for oncoming cars) instead of illuminating the road properly, neither the driver nor the braking system can detect an object. The regular lights have an abnormally short distance. Only the brights setting illuminates a sufficient braking distance, & those can't be used with oncoming traffic. The headlights have a hard limit on the top, instead of 2 circles of light. The driver, also an engineer, said that the camera needs a certain level of lighting to detect objects, & they probably didn't test these systems together on a dark country road. Normal illumination could have prevented or lessened the damage/danger, swivel headlights would have been best. A driver needs a certain distance illuminated for braking distance at speed, unless the camera is radar or infrared: it needs light too. The front 1/3 of the car was peeled off, causing over $15k in damages. Several body panels ripped off, the wiring harness was ripped out. There were no warnings before the impact. No automatic braking occured. No airbags were deployed. There is a police report. Road was dark, clear and dry. The driver was sober, attentive and going the speed limit. A camera reprogramming without a headlight fix will not solve this safety issue, & we told Subaru as much. This situation may apply to Toyota.
Mfg Campaign: 11561166
Recall Date: Dec 20, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Under certain circumstances when using adaptive cruise control the car can accelerate towards a stationary vehicle. The last time that it occurred I was using the adaptative control at 35 mph and was approaching a stop light with the car correctly detecting a car in front which my car had detected and was slowing to allow adapt to the speed of the car that was ahead. The car entered a turn lane on the left and there was another car directly in from of mine and it was stopped at the light. My car began to accelerate to the speed which is was set at and didn't detect the car in front which was stopped at a traffic light. I had to quickly apply my brakes to avoid a collision. My car had recently been updated with an update to it's software. An update had been applied to the front camera's software.
Corrective Action:
Under certain circumstances when using adaptive cruise control the car can accelerate towards a stationary vehicle. The last time that it occurred I was using the adaptative control at 35 mph and was approaching a stop light with the car correctly detecting a car in front which my car had detected and was slowing to allow adapt to the speed of the car that was ahead. The car entered a turn lane on the left and there was another car directly in from of mine and it was stopped at the light. My car began to accelerate to the speed which is was set at and didn't detect the car in front which was stopped at a traffic light. I had to quickly apply my brakes to avoid a collision. My car had recently been updated with an update to it's software. An update had been applied to the front camera's software.
Additional Notes:
Under certain circumstances when using adaptive cruise control the car can accelerate towards a stationary vehicle. The last time that it occurred I was using the adaptative control at 35 mph and was approaching a stop light with the car correctly detecting a car in front which my car had detected and was slowing to allow adapt to the speed of the car that was ahead. The car entered a turn lane on the left and there was another car directly in from of mine and it was stopped at the light. My car began to accelerate to the speed which is was set at and didn't detect the car in front which was stopped at a traffic light. I had to quickly apply my brakes to avoid a collision. My car had recently been updated with an update to it's software. An update had been applied to the front camera's software.
Mfg Campaign: 11550158
Recall Date: Oct 16, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Corrective Action:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Additional Notes:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Mfg Campaign: 11547383
Recall Date: Sep 29, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Corrective Action:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Additional Notes:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Mfg Campaign: 11547383
Recall Date: Sep 29, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Potential Consequences:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Corrective Action:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Additional Notes:
9/29/2023, driving through 4-5 inch of flood water on the road at around 10 miles per hour, the undercover piece under front engenie area fall fall and both front mud guard liners ripped off and broken. Brand new vehcile only been dirving for 1 month with only 775 miles. Went to Subaru dealership, and dealership said those broken parts are not under warranty. This undercover piece & both front mud guard liners are very poorly design and super bad quality. I would like to file a cliam and request Subaru/Toyota (car was made by Toyoto) to recall & provide free repair to the car owner who has experience this issue.
Mfg Campaign: 11547383
Recall Date: Sep 29, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Left and right wheel well liners , front undertray and rear undertray came off while driving at slow speed on a street that had about 8 inches of water during heavy rain. I took the car to the Subaru dealer to get fixed under the guarantee as the car was just 6 months old and 7,553 miles but the dealer said they could not apply the guarantee on this situation because it was consider and act of nature. However , a car that is marketed as an SUV with a 8.3 inches of ground clearance and cannot handle a low speed pass over slightly deep water, shows that the car is not performing as it should. I am sure that day a lot of other cars were on the road and this didnt happen to them . I have a video of that day while driving and another car was also on the same road. I really question the quality of those parts and maybe it should be looked into in case that this has happen to a lot of other Solterra and BZ4Z ( which shares the same platform with the Solterra. The other issue is that according to the Subaru dealer, the replacement parts are not available they don't know when they will become available , and I have read that driving the car without those liners it can damage other components on the car due to debris that can be thrown by the tire against the unprotected critical parts.
Corrective Action:
Left and right wheel well liners , front undertray and rear undertray came off while driving at slow speed on a street that had about 8 inches of water during heavy rain. I took the car to the Subaru dealer to get fixed under the guarantee as the car was just 6 months old and 7,553 miles but the dealer said they could not apply the guarantee on this situation because it was consider and act of nature. However , a car that is marketed as an SUV with a 8.3 inches of ground clearance and cannot handle a low speed pass over slightly deep water, shows that the car is not performing as it should. I am sure that day a lot of other cars were on the road and this didnt happen to them . I have a video of that day while driving and another car was also on the same road. I really question the quality of those parts and maybe it should be looked into in case that this has happen to a lot of other Solterra and BZ4Z ( which shares the same platform with the Solterra. The other issue is that according to the Subaru dealer, the replacement parts are not available they don't know when they will become available , and I have read that driving the car without those liners it can damage other components on the car due to debris that can be thrown by the tire against the unprotected critical parts.
Additional Notes:
Left and right wheel well liners , front undertray and rear undertray came off while driving at slow speed on a street that had about 8 inches of water during heavy rain. I took the car to the Subaru dealer to get fixed under the guarantee as the car was just 6 months old and 7,553 miles but the dealer said they could not apply the guarantee on this situation because it was consider and act of nature. However , a car that is marketed as an SUV with a 8.3 inches of ground clearance and cannot handle a low speed pass over slightly deep water, shows that the car is not performing as it should. I am sure that day a lot of other cars were on the road and this didnt happen to them . I have a video of that day while driving and another car was also on the same road. I really question the quality of those parts and maybe it should be looked into in case that this has happen to a lot of other Solterra and BZ4Z ( which shares the same platform with the Solterra. The other issue is that according to the Subaru dealer, the replacement parts are not available they don't know when they will become available , and I have read that driving the car without those liners it can damage other components on the car due to debris that can be thrown by the tire against the unprotected critical parts.
Mfg Campaign: 11544506
Recall Date: Sep 14, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Potential Consequences:
Left and right wheel well liners , front undertray and rear undertray came off while driving at slow speed on a street that had about 8 inches of water during heavy rain. I took the car to the Subaru dealer to get fixed under the guarantee as the car was just 6 months old and 7,553 miles but the dealer said they could not apply the guarantee on this situation because it was consider and act of nature. However , a car that is marketed as an SUV with a 8.3 inches of ground clearance and cannot handle a low speed pass over slightly deep water, shows that the car is not performing as it should. I am sure that day a lot of other cars were on the road and this didnt happen to them . I have a video of that day while driving and another car was also on the same road. I really question the quality of those parts and maybe it should be looked into in case that this has happen to a lot of other Solterra and BZ4Z ( which shares the same platform with the Solterra. The other issue is that according to the Subaru dealer, the replacement parts are not available they don't know when they will become available , and I have read that driving the car without those liners it can damage other components on the car due to debris that can be thrown by the tire against the unprotected critical parts.
Corrective Action:
Left and right wheel well liners , front undertray and rear undertray came off while driving at slow speed on a street that had about 8 inches of water during heavy rain. I took the car to the Subaru dealer to get fixed under the guarantee as the car was just 6 months old and 7,553 miles but the dealer said they could not apply the guarantee on this situation because it was consider and act of nature. However , a car that is marketed as an SUV with a 8.3 inches of ground clearance and cannot handle a low speed pass over slightly deep water, shows that the car is not performing as it should. I am sure that day a lot of other cars were on the road and this didnt happen to them . I have a video of that day while driving and another car was also on the same road. I really question the quality of those parts and maybe it should be looked into in case that this has happen to a lot of other Solterra and BZ4Z ( which shares the same platform with the Solterra. The other issue is that according to the Subaru dealer, the replacement parts are not available they don't know when they will become available , and I have read that driving the car without those liners it can damage other components on the car due to debris that can be thrown by the tire against the unprotected critical parts.
Additional Notes:
Left and right wheel well liners , front undertray and rear undertray came off while driving at slow speed on a street that had about 8 inches of water during heavy rain. I took the car to the Subaru dealer to get fixed under the guarantee as the car was just 6 months old and 7,553 miles but the dealer said they could not apply the guarantee on this situation because it was consider and act of nature. However , a car that is marketed as an SUV with a 8.3 inches of ground clearance and cannot handle a low speed pass over slightly deep water, shows that the car is not performing as it should. I am sure that day a lot of other cars were on the road and this didnt happen to them . I have a video of that day while driving and another car was also on the same road. I really question the quality of those parts and maybe it should be looked into in case that this has happen to a lot of other Solterra and BZ4Z ( which shares the same platform with the Solterra. The other issue is that according to the Subaru dealer, the replacement parts are not available they don't know when they will become available , and I have read that driving the car without those liners it can damage other components on the car due to debris that can be thrown by the tire against the unprotected critical parts.
Mfg Campaign: 11544506
Recall Date: Sep 14, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Corrective Action:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Additional Notes:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Mfg Campaign: 11538316
Recall Date: Aug 14, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Corrective Action:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Additional Notes:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Mfg Campaign: 11538316
Recall Date: Aug 14, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Corrective Action:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Additional Notes:
Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23
Mfg Campaign: 11538316
Recall Date: Aug 14, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Corrective Action:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Additional Notes:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Mfg Campaign: 11533554
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Corrective Action:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Additional Notes:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Mfg Campaign: 11533554
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Corrective Action:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Additional Notes:
Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, including driver detection, load profile, locking/unlocking, and remote climate control, are currently non-functional. The dealership has acknowledged this issue but has been unable to provide an estimated timeframe for a fix. This problem alone presents multiple safety concerns: 1.1. Risk to My Pet's Safety: I frequently leave my pet in the car during extreme weather conditions to ensure their safety. The inability to operate the remote climate control due to the connectivity issue can lead to a life-threatening situation for my pet, as the car automatically shuts off after 20 minutes. 1.2. Inability to Lock the Car: Additionally, the inability to lock the car from the app exacerbates the safety risks, as it compromises the security of both my pet and the vehicle's contents when I am away. Safety Issue 2: Discrepancy in Mileage Reporting The mileage displayed on the Subaru Connect App and the car itself shows a significant discrepancy. While the app indicates a range of 240 miles on a full charge, the car's display only shows 179 miles. This disparity is not only disconcerting but also raises serious safety concerns: 2.1. Uncertain Range Reliability: As an electric vehicle owner, knowing the accurate range is crucial for planning my journeys. The discrepancy between the app and the car's display leaves me unsure of the actual remaining range, potentially leading to battery depletion and a complete shutdown while operating.
Mfg Campaign: 11533554
Recall Date: Jul 20, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Corrective Action:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Additional Notes:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Mfg Campaign: 11530346
Recall Date: Jul 4, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Corrective Action:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Additional Notes:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Mfg Campaign: 11530346
Recall Date: Jul 4, 2023
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Corrective Action:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Additional Notes:
The Toyota bz4x have a large crash rate, because the Car Computer System is different from the Driver mind on the Highway. Cars cannot be a Driver or Substitute on Streets for Now. Any Changes of the lines on the Highway need Signals before, If you don't, your Car bz4x can't changed your line. In the work zone, the bz4x have a large probability of crash, because of NO STRAIGHT LINE IN THE WORK ZONE, that means the bz4x need assistance in work ZONE before driving, if you don't have any intention of changing the line, you will need your Signals Sign to keep moving straight. Signals before any changing of the lines, any Exits or Merging is the Best things for the Drivers to do on the Streets. IF THE DRIVERS CANNOT SHOW THEIR INTENTIONS ON THE HIGHWAY, ISN'T THE CARS JOBS TO DO IT. ALL THIS, IT'S ABOUT SAFETY.
Mfg Campaign: 11530346
Recall Date: Jul 4, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Black piano plastic blinds driver when it is sunny outside.
Corrective Action:
Black piano plastic blinds driver when it is sunny outside.
Additional Notes:
Black piano plastic blinds driver when it is sunny outside.
Mfg Campaign: 11524281
Recall Date: May 29, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty conditions. Every other car I have had would have automatically turned off the feature and given me an alarm bell to alert me that the adaptive cruise control had been disabled. This did NOT happen with my 2023 Subaru Solterra
Corrective Action:
Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty conditions. Every other car I have had would have automatically turned off the feature and given me an alarm bell to alert me that the adaptive cruise control had been disabled. This did NOT happen with my 2023 Subaru Solterra
Additional Notes:
Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty conditions. Every other car I have had would have automatically turned off the feature and given me an alarm bell to alert me that the adaptive cruise control had been disabled. This did NOT happen with my 2023 Subaru Solterra
Mfg Campaign: 11514133
Recall Date: Mar 28, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty conditions. Every other car I have had would have automatically turned off the feature and given me an alarm bell to alert me that the adaptive cruise control had been disabled. This did NOT happen with my 2023 Subaru Solterra
Corrective Action:
Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty conditions. Every other car I have had would have automatically turned off the feature and given me an alarm bell to alert me that the adaptive cruise control had been disabled. This did NOT happen with my 2023 Subaru Solterra
Additional Notes:
Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty conditions. Every other car I have had would have automatically turned off the feature and given me an alarm bell to alert me that the adaptive cruise control had been disabled. This did NOT happen with my 2023 Subaru Solterra
Mfg Campaign: 11514133
Recall Date: Mar 28, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The Solterra's rear window in mounted at a flat angle and lacks a rear window wiper. It also has a black "spoiler" at the bottom of the window. These features combine to drive a significant accumulation of snow on the rear window that blocks all rear view in just a few miles. With no way to clear this without exiting the car that may be unsafe in many situations. . Under snow or rain conditions the rear view camera usually become covered in rain or mud and are useless. Due to the inability to see to the rear is likely to result in collisions with other cars, objects, people or the driving off of the roadway. The attached photo shows the Solterra that was prewarmed, including the rear defroster in operation, clear of all snow on the rear window and driven just 5 miles.
Corrective Action:
The Solterra's rear window in mounted at a flat angle and lacks a rear window wiper. It also has a black "spoiler" at the bottom of the window. These features combine to drive a significant accumulation of snow on the rear window that blocks all rear view in just a few miles. With no way to clear this without exiting the car that may be unsafe in many situations. . Under snow or rain conditions the rear view camera usually become covered in rain or mud and are useless. Due to the inability to see to the rear is likely to result in collisions with other cars, objects, people or the driving off of the roadway. The attached photo shows the Solterra that was prewarmed, including the rear defroster in operation, clear of all snow on the rear window and driven just 5 miles.
Additional Notes:
The Solterra's rear window in mounted at a flat angle and lacks a rear window wiper. It also has a black "spoiler" at the bottom of the window. These features combine to drive a significant accumulation of snow on the rear window that blocks all rear view in just a few miles. With no way to clear this without exiting the car that may be unsafe in many situations. . Under snow or rain conditions the rear view camera usually become covered in rain or mud and are useless. Due to the inability to see to the rear is likely to result in collisions with other cars, objects, people or the driving off of the roadway. The attached photo shows the Solterra that was prewarmed, including the rear defroster in operation, clear of all snow on the rear window and driven just 5 miles.
Mfg Campaign: 11498335
Recall Date: Dec 20, 2022
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