Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2021 WRX vehicles. The backup light switch may corrode and become inoperative, which can result in the backup lights not illuminating and the rearview camera image not displaying when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRE-22
Recall Date: Jul 21, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Consumer Complaints
32 ComplaintsSubaru Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact stated owns a 2019 SUBARU WRX. The contact stated that while her spouse was driving approximately 60 MPH, the vehicle started making an abnormal sound as if the engine was sputtering. The driver was concerned that fuel was not running through the engine correctly. The vehicle began to fail to accelerate forward then lose motive power. There were no warning lights illuminated. The contact stated the driver was able to pull to the side of the road. The vehicle made a large popping sound and white smoke was coming from the tailpipe. The contact cooled off the timing belt to cool off the vehicle. There was no fire reported. No injuries or medical attention is needed. The vehicle was towed. The contact stated that earlier that day while starting the vehicle it had backfired. The vehicle was taken to the dealer who stated that the engine was blown due to the failure related to NHTSA Campaign Number: 21V587000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was made aware of the failure however, there was no response yet. The approximate failure mileage was 130,000.
Corrective Action:
The contact stated owns a 2019 SUBARU WRX. The contact stated that while her spouse was driving approximately 60 MPH, the vehicle started making an abnormal sound as if the engine was sputtering. The driver was concerned that fuel was not running through the engine correctly. The vehicle began to fail to accelerate forward then lose motive power. There were no warning lights illuminated. The contact stated the driver was able to pull to the side of the road. The vehicle made a large popping sound and white smoke was coming from the tailpipe. The contact cooled off the timing belt to cool off the vehicle. There was no fire reported. No injuries or medical attention is needed. The vehicle was towed. The contact stated that earlier that day while starting the vehicle it had backfired. The vehicle was taken to the dealer who stated that the engine was blown due to the failure related to NHTSA Campaign Number: 21V587000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was made aware of the failure however, there was no response yet. The approximate failure mileage was 130,000.
Additional Notes:
The contact stated owns a 2019 SUBARU WRX. The contact stated that while her spouse was driving approximately 60 MPH, the vehicle started making an abnormal sound as if the engine was sputtering. The driver was concerned that fuel was not running through the engine correctly. The vehicle began to fail to accelerate forward then lose motive power. There were no warning lights illuminated. The contact stated the driver was able to pull to the side of the road. The vehicle made a large popping sound and white smoke was coming from the tailpipe. The contact cooled off the timing belt to cool off the vehicle. There was no fire reported. No injuries or medical attention is needed. The vehicle was towed. The contact stated that earlier that day while starting the vehicle it had backfired. The vehicle was taken to the dealer who stated that the engine was blown due to the failure related to NHTSA Campaign Number: 21V587000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was made aware of the failure however, there was no response yet. The approximate failure mileage was 130,000.
Mfg Campaign: 11437131
Recall Date: Oct 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Without warning, my brand new car at 1000 miles was found battery dead in my garage. Towed to dealership, I was told that "I got a bad battery". Again, at 7000 miles, car found dead in my garage.
Corrective Action:
Without warning, my brand new car at 1000 miles was found battery dead in my garage. Towed to dealership, I was told that "I got a bad battery". Again, at 7000 miles, car found dead in my garage.
Additional Notes:
Without warning, my brand new car at 1000 miles was found battery dead in my garage. Towed to dealership, I was told that "I got a bad battery". Again, at 7000 miles, car found dead in my garage.
Mfg Campaign: 11427117
Recall Date: Jul 30, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Without warning, my brand new car at 1000 miles was found battery dead in my garage. Towed to dealership, I was told that "I got a bad battery". Again, at 7000 miles, car found dead in my garage.
Corrective Action:
Without warning, my brand new car at 1000 miles was found battery dead in my garage. Towed to dealership, I was told that "I got a bad battery". Again, at 7000 miles, car found dead in my garage.
Additional Notes:
Without warning, my brand new car at 1000 miles was found battery dead in my garage. Towed to dealership, I was told that "I got a bad battery". Again, at 7000 miles, car found dead in my garage.
Mfg Campaign: 11427117
Recall Date: Jul 30, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was an hour into a 5-hour trip. I stopped the vehicle at a interstate rest area. I then went to start the car again after 5 minutes or so, and it would not start. After getting a jump start, I drove back to my dealership, and they informed me I needed to replace my battery. This vehicle is only 2 years old. I paid for a new battery.
Corrective Action:
I was an hour into a 5-hour trip. I stopped the vehicle at a interstate rest area. I then went to start the car again after 5 minutes or so, and it would not start. After getting a jump start, I drove back to my dealership, and they informed me I needed to replace my battery. This vehicle is only 2 years old. I paid for a new battery.
Additional Notes:
I was an hour into a 5-hour trip. I stopped the vehicle at a interstate rest area. I then went to start the car again after 5 minutes or so, and it would not start. After getting a jump start, I drove back to my dealership, and they informed me I needed to replace my battery. This vehicle is only 2 years old. I paid for a new battery.
Mfg Campaign: 11424522
Recall Date: Jul 12, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
UNKNOWN - Car will occasionally not shift into 2nd gear, and will be able to engage every other gear other than second.
Corrective Action:
UNKNOWN - Car will occasionally not shift into 2nd gear, and will be able to engage every other gear other than second.
Additional Notes:
UNKNOWN - Car will occasionally not shift into 2nd gear, and will be able to engage every other gear other than second.
Mfg Campaign: 11421901
Recall Date: Jun 22, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU WRX. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE FRONT WINDSHIELD CRACKED AT THE TOP WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO SUBARU OF WICHITA (11610 E KELLOGG DR N, WICHITA, KS 67207; (316) 264-7777) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STONE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU WRX. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE FRONT WINDSHIELD CRACKED AT THE TOP WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO SUBARU OF WICHITA (11610 E KELLOGG DR N, WICHITA, KS 67207; (316) 264-7777) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STONE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU WRX. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE FRONT WINDSHIELD CRACKED AT THE TOP WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO SUBARU OF WICHITA (11610 E KELLOGG DR N, WICHITA, KS 67207; (316) 264-7777) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STONE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Mfg Campaign: 11387010
Recall Date: Jan 7, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE STALLED AT HIGHWAY SPEED AS I BEGAN TO DECELERATE ON THE INTERSTATE HIGHWAY. I ATTEMPTED SEVERAL TIMES TO RESTART THE ENGINE UNTIL THE VEHICLE REACH A ROLLING STOP IN THE MIDDLE OF THE 4 LANE HIGHWAY. I TURNED ON MY HAZARD LIGHTS AND AFTER APPROXIMATELY A MINUTE I MANAGED ENGAGE THE ENGINE FOR A BRIEF PERIOD TO REACH THE SHOULDER OF THE HIGHWAY BEFORE THE ENGINE STALLED AGAIN. THERE WERE NO INDICATORS OR WARNING LIGHTS ON. I TRIED SEVERAL TIMES TO START THE ENGINE WITH NO SUCCESS SO I CALLED FOR SERVICE. AFTER WAITING FOR 30 MINUTES, I TRIED TO START THE CAR AGAIN; THIS TIME THE RPMS STAYED NORMAL. I DROVE TO THE CAR DEALERSHIP FOR SERVICE. ON THE FIRST DAY THE TECHNICIANS WERE ABLE TO REPLICATE THE ISSUE BUT COULD NOT IDENTIFY ANYTHING WRONG WITH THE VEHICLE. THE TECHNICIANS TESTED MY FUEL OCTANE AND ELECTRICAL SYSTEM. THE TECHNICIANS THEN RAN A FULL DIAGNOSTIC TEST ON THE CAR AND STILL THEY COULD NOT FIND ANYTHING. MY VEHICLE HAS BEEN WITH THE SUBARU TECHNICIANS FOR 6 DAYS AND SO FAR THE PROBLEM IS STILL UNKNOWN.
Corrective Action:
THE VEHICLE STALLED AT HIGHWAY SPEED AS I BEGAN TO DECELERATE ON THE INTERSTATE HIGHWAY. I ATTEMPTED SEVERAL TIMES TO RESTART THE ENGINE UNTIL THE VEHICLE REACH A ROLLING STOP IN THE MIDDLE OF THE 4 LANE HIGHWAY. I TURNED ON MY HAZARD LIGHTS AND AFTER APPROXIMATELY A MINUTE I MANAGED ENGAGE THE ENGINE FOR A BRIEF PERIOD TO REACH THE SHOULDER OF THE HIGHWAY BEFORE THE ENGINE STALLED AGAIN. THERE WERE NO INDICATORS OR WARNING LIGHTS ON. I TRIED SEVERAL TIMES TO START THE ENGINE WITH NO SUCCESS SO I CALLED FOR SERVICE. AFTER WAITING FOR 30 MINUTES, I TRIED TO START THE CAR AGAIN; THIS TIME THE RPMS STAYED NORMAL. I DROVE TO THE CAR DEALERSHIP FOR SERVICE. ON THE FIRST DAY THE TECHNICIANS WERE ABLE TO REPLICATE THE ISSUE BUT COULD NOT IDENTIFY ANYTHING WRONG WITH THE VEHICLE. THE TECHNICIANS TESTED MY FUEL OCTANE AND ELECTRICAL SYSTEM. THE TECHNICIANS THEN RAN A FULL DIAGNOSTIC TEST ON THE CAR AND STILL THEY COULD NOT FIND ANYTHING. MY VEHICLE HAS BEEN WITH THE SUBARU TECHNICIANS FOR 6 DAYS AND SO FAR THE PROBLEM IS STILL UNKNOWN.
Additional Notes:
THE VEHICLE STALLED AT HIGHWAY SPEED AS I BEGAN TO DECELERATE ON THE INTERSTATE HIGHWAY. I ATTEMPTED SEVERAL TIMES TO RESTART THE ENGINE UNTIL THE VEHICLE REACH A ROLLING STOP IN THE MIDDLE OF THE 4 LANE HIGHWAY. I TURNED ON MY HAZARD LIGHTS AND AFTER APPROXIMATELY A MINUTE I MANAGED ENGAGE THE ENGINE FOR A BRIEF PERIOD TO REACH THE SHOULDER OF THE HIGHWAY BEFORE THE ENGINE STALLED AGAIN. THERE WERE NO INDICATORS OR WARNING LIGHTS ON. I TRIED SEVERAL TIMES TO START THE ENGINE WITH NO SUCCESS SO I CALLED FOR SERVICE. AFTER WAITING FOR 30 MINUTES, I TRIED TO START THE CAR AGAIN; THIS TIME THE RPMS STAYED NORMAL. I DROVE TO THE CAR DEALERSHIP FOR SERVICE. ON THE FIRST DAY THE TECHNICIANS WERE ABLE TO REPLICATE THE ISSUE BUT COULD NOT IDENTIFY ANYTHING WRONG WITH THE VEHICLE. THE TECHNICIANS TESTED MY FUEL OCTANE AND ELECTRICAL SYSTEM. THE TECHNICIANS THEN RAN A FULL DIAGNOSTIC TEST ON THE CAR AND STILL THEY COULD NOT FIND ANYTHING. MY VEHICLE HAS BEEN WITH THE SUBARU TECHNICIANS FOR 6 DAYS AND SO FAR THE PROBLEM IS STILL UNKNOWN.
Mfg Campaign: 11375389
Recall Date: Nov 19, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SCREEN FREAKS OUT. IT FREEZES, JACKS UP THE VOLUME SOMETIMES AND JUST FEELS LIKE THE SCREEN HAS A MIND OF ITS OWN. IT GOES BLACK SOMETIMES BUT OVERALL JUST FREEZING. ITS REALLY ANNOYING AND FRUSTRATING WHEN THE VOLUME STARTS BLARING OR DECIDES TO NOT LET YOU LISTEN TO IT AT ALL. IT'S USUALLY WHEN ITS IN MOTION. IT HAPPENS RANDOMLY. I HAVE NOT NOTICED A PATTERN AS TO WHEN THE FAULTS HAPPEN.
Corrective Action:
THE SCREEN FREAKS OUT. IT FREEZES, JACKS UP THE VOLUME SOMETIMES AND JUST FEELS LIKE THE SCREEN HAS A MIND OF ITS OWN. IT GOES BLACK SOMETIMES BUT OVERALL JUST FREEZING. ITS REALLY ANNOYING AND FRUSTRATING WHEN THE VOLUME STARTS BLARING OR DECIDES TO NOT LET YOU LISTEN TO IT AT ALL. IT'S USUALLY WHEN ITS IN MOTION. IT HAPPENS RANDOMLY. I HAVE NOT NOTICED A PATTERN AS TO WHEN THE FAULTS HAPPEN.
Additional Notes:
THE SCREEN FREAKS OUT. IT FREEZES, JACKS UP THE VOLUME SOMETIMES AND JUST FEELS LIKE THE SCREEN HAS A MIND OF ITS OWN. IT GOES BLACK SOMETIMES BUT OVERALL JUST FREEZING. ITS REALLY ANNOYING AND FRUSTRATING WHEN THE VOLUME STARTS BLARING OR DECIDES TO NOT LET YOU LISTEN TO IT AT ALL. IT'S USUALLY WHEN ITS IN MOTION. IT HAPPENS RANDOMLY. I HAVE NOT NOTICED A PATTERN AS TO WHEN THE FAULTS HAPPEN.
Mfg Campaign: 11340581
Recall Date: Jul 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL GLASS CHIP DEFECT OCCURRED IN THE CENTER OF THE PASSENGER SIDE WINDSHIELD. THIS OCCURRED WHILE THE VEHICLE WAS STATIONARY AND SITTING IN A PARKING LOT. THIS VEHICLE WAS ISOLATED IN THE PARKING LOT AND DID NOT HAVE ANY OTHER VEHICLES NEAR IT. IT IS UNKNOWN WHETHER THE WINDSHIELD TEMPER OR COMPOSITION MAY BE DEFECTIVE AND EASILY PROPOGATED A DEFECT ON THE WAY TO THE PARKING LOT. THE WAY THE WINDSHIELD CHIPPED/DEVELOPED THE SMALL CRACK WOULD HAVE HAD TO OCCUR WITH EASE BECAUSE THE VEHICLE WAS BRAND NEW (350 MILES) AND HAD NO INTERACTIONS WITH FLYING DEBRIS ESPECIALLY WITH THE SHORTER DRIVE. THE CHIP/SMALL CRACK WAS SMALL ENOUGH TO BE REPAIRED BUT STILL IS VISIBLE INSIDE THE VEHICLE. THE INSURANCE COMPANY EPOXIED THE SMALL CHIP TO MITIGATE MORE POTENTIAL CRACKING. DUE THE AFOREMENTIONED CIRCUMSTANCES, THIS APPEARS TO HAVE THE SAME OCCURRING INCIDENTS HAPPENING ACROSS ALL AFFECTED SUBARU MODELS.
Corrective Action:
SMALL GLASS CHIP DEFECT OCCURRED IN THE CENTER OF THE PASSENGER SIDE WINDSHIELD. THIS OCCURRED WHILE THE VEHICLE WAS STATIONARY AND SITTING IN A PARKING LOT. THIS VEHICLE WAS ISOLATED IN THE PARKING LOT AND DID NOT HAVE ANY OTHER VEHICLES NEAR IT. IT IS UNKNOWN WHETHER THE WINDSHIELD TEMPER OR COMPOSITION MAY BE DEFECTIVE AND EASILY PROPOGATED A DEFECT ON THE WAY TO THE PARKING LOT. THE WAY THE WINDSHIELD CHIPPED/DEVELOPED THE SMALL CRACK WOULD HAVE HAD TO OCCUR WITH EASE BECAUSE THE VEHICLE WAS BRAND NEW (350 MILES) AND HAD NO INTERACTIONS WITH FLYING DEBRIS ESPECIALLY WITH THE SHORTER DRIVE. THE CHIP/SMALL CRACK WAS SMALL ENOUGH TO BE REPAIRED BUT STILL IS VISIBLE INSIDE THE VEHICLE. THE INSURANCE COMPANY EPOXIED THE SMALL CHIP TO MITIGATE MORE POTENTIAL CRACKING. DUE THE AFOREMENTIONED CIRCUMSTANCES, THIS APPEARS TO HAVE THE SAME OCCURRING INCIDENTS HAPPENING ACROSS ALL AFFECTED SUBARU MODELS.
Additional Notes:
SMALL GLASS CHIP DEFECT OCCURRED IN THE CENTER OF THE PASSENGER SIDE WINDSHIELD. THIS OCCURRED WHILE THE VEHICLE WAS STATIONARY AND SITTING IN A PARKING LOT. THIS VEHICLE WAS ISOLATED IN THE PARKING LOT AND DID NOT HAVE ANY OTHER VEHICLES NEAR IT. IT IS UNKNOWN WHETHER THE WINDSHIELD TEMPER OR COMPOSITION MAY BE DEFECTIVE AND EASILY PROPOGATED A DEFECT ON THE WAY TO THE PARKING LOT. THE WAY THE WINDSHIELD CHIPPED/DEVELOPED THE SMALL CRACK WOULD HAVE HAD TO OCCUR WITH EASE BECAUSE THE VEHICLE WAS BRAND NEW (350 MILES) AND HAD NO INTERACTIONS WITH FLYING DEBRIS ESPECIALLY WITH THE SHORTER DRIVE. THE CHIP/SMALL CRACK WAS SMALL ENOUGH TO BE REPAIRED BUT STILL IS VISIBLE INSIDE THE VEHICLE. THE INSURANCE COMPANY EPOXIED THE SMALL CHIP TO MITIGATE MORE POTENTIAL CRACKING. DUE THE AFOREMENTIONED CIRCUMSTANCES, THIS APPEARS TO HAVE THE SAME OCCURRING INCIDENTS HAPPENING ACROSS ALL AFFECTED SUBARU MODELS.
Mfg Campaign: 11316531
Recall Date: Mar 6, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Corrective Action:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Additional Notes:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Mfg Campaign: 11268703
Recall Date: Oct 15, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Corrective Action:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Additional Notes:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Mfg Campaign: 11268703
Recall Date: Oct 15, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Corrective Action:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Additional Notes:
VERY SIMILAR ISSUES DESCRIBED IN PREVIOUS ENGINE FAILURES REPORTED. NEW CAR, OFF THE SHOWROOM FLOOR, SERVICED ON FREQUENT. THERE WAS A SUDDEN LOUD CLUNKY NOISE AND COMPLETE LOSS OF POWER. 7 WEEKS LATER STILL AT SUBARU AND DEALERSHIP NOT ABLE TO IDENTIFY THE ISSUE BUT NOT STARTED TO SAY IT WAS DRIVER FAULT?
Mfg Campaign: 11268703
Recall Date: Oct 15, 2019
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