Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Southeast Toyota Distributors, Llc
Safety Issue:
Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota 4Runner vehicles that SET modified to be equipped with a TRD wheel package. The Gross Vehicle Weight Rating (GVWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SET18A
Recall Date: Oct 25, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota H0Z Lexus HLF
Recall Date: Dec 20, 2017
Southeast Toyota Distributors, Llc
Safety Issue:
Southeast Toyota Distributors, LLC (SET) is recalling certain 2015-2018 Toyota 4Runner vehicles equipped with an accessory Billet Grille Overlay installed by SET or provided by SET and installed by SET dealers. The U-nut that secures the overlay grille may fracture, allowing the Billet Grille Overlay to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SET17C
Recall Date: Nov 29, 2017
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17R2
Recall Date: May 2, 2017
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc (Gulf States) is recalling certain 2016-2017 4Runner vehicles equipped with the TFORCE accessory package. The fasteners for the aftermarket roof rack may have been improperly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17R1
Recall Date: May 1, 2017
Consumer Complaints
45 ComplaintsToyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
RE: COMPLAINT 11043597. EXPERIENCED COMPLETE LOSS OF BRAKES. NO WARNING LIGHT. BRAKES WERE RESET? AFTER VEHICLE ARRIVED AT DEALER. ECU DID NOT DOWNLOAD ANY WARNING CODES. BASED ON THIS, TOYOTA WILL NOT REPAIR/REPLACE CORRESPONDING BRAKE COMPONENTS AND WANT ME TO DRIVE THE CAR. THIS WAS A COMPLETE BRAKE LOSS WITH PEDAL TO THE FLOOR AND NO BRAKES. USED PARKING BRAKE AND TRANSMISSION TO STOP CAR. CHECKING THE NET, THERE ARE OTHER 5TH GENERATION 4RUNNERS WITH SIMILAR BRAKE FAILURES AND SIMILAR NO ACTION FROM TOYOTA
Corrective Action:
RE: COMPLAINT 11043597. EXPERIENCED COMPLETE LOSS OF BRAKES. NO WARNING LIGHT. BRAKES WERE RESET? AFTER VEHICLE ARRIVED AT DEALER. ECU DID NOT DOWNLOAD ANY WARNING CODES. BASED ON THIS, TOYOTA WILL NOT REPAIR/REPLACE CORRESPONDING BRAKE COMPONENTS AND WANT ME TO DRIVE THE CAR. THIS WAS A COMPLETE BRAKE LOSS WITH PEDAL TO THE FLOOR AND NO BRAKES. USED PARKING BRAKE AND TRANSMISSION TO STOP CAR. CHECKING THE NET, THERE ARE OTHER 5TH GENERATION 4RUNNERS WITH SIMILAR BRAKE FAILURES AND SIMILAR NO ACTION FROM TOYOTA
Additional Notes:
RE: COMPLAINT 11043597. EXPERIENCED COMPLETE LOSS OF BRAKES. NO WARNING LIGHT. BRAKES WERE RESET? AFTER VEHICLE ARRIVED AT DEALER. ECU DID NOT DOWNLOAD ANY WARNING CODES. BASED ON THIS, TOYOTA WILL NOT REPAIR/REPLACE CORRESPONDING BRAKE COMPONENTS AND WANT ME TO DRIVE THE CAR. THIS WAS A COMPLETE BRAKE LOSS WITH PEDAL TO THE FLOOR AND NO BRAKES. USED PARKING BRAKE AND TRANSMISSION TO STOP CAR. CHECKING THE NET, THERE ARE OTHER 5TH GENERATION 4RUNNERS WITH SIMILAR BRAKE FAILURES AND SIMILAR NO ACTION FROM TOYOTA
Mfg Campaign: 11046656
Recall Date: Nov 16, 2017
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 TOYOTA 4RUNNER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CURTAIN AIR BAGS LOCATED AT THE FRONT DRIVER AND PASSENGER DOORS, THE REAR CURTAIN AIR BAGS LOCATED AT THE REAR DRIVER'S DOOR, AND THE REAR PASSENGER DOOR AIR BAGS ABRUPTLY DEPLOYED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE MEDIAN. THE FRONT PASSENGER SIDE TIRE AND WHEEL WERE DAMAGED. THE CONTACT RECEIVED BURNS ON THE LEFT ARM DUE TO THE DEPLOYMENT. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,800.
Corrective Action:
TL* THE CONTACT OWNS A 2017 TOYOTA 4RUNNER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CURTAIN AIR BAGS LOCATED AT THE FRONT DRIVER AND PASSENGER DOORS, THE REAR CURTAIN AIR BAGS LOCATED AT THE REAR DRIVER'S DOOR, AND THE REAR PASSENGER DOOR AIR BAGS ABRUPTLY DEPLOYED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE MEDIAN. THE FRONT PASSENGER SIDE TIRE AND WHEEL WERE DAMAGED. THE CONTACT RECEIVED BURNS ON THE LEFT ARM DUE TO THE DEPLOYMENT. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,800.
Additional Notes:
TL* THE CONTACT OWNS A 2017 TOYOTA 4RUNNER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CURTAIN AIR BAGS LOCATED AT THE FRONT DRIVER AND PASSENGER DOORS, THE REAR CURTAIN AIR BAGS LOCATED AT THE REAR DRIVER'S DOOR, AND THE REAR PASSENGER DOOR AIR BAGS ABRUPTLY DEPLOYED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE MEDIAN. THE FRONT PASSENGER SIDE TIRE AND WHEEL WERE DAMAGED. THE CONTACT RECEIVED BURNS ON THE LEFT ARM DUE TO THE DEPLOYMENT. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,800.
Mfg Campaign: 11044936
Recall Date: Nov 9, 2017
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE FAILURE. APPROACHING 4 WAY STOP. WENT TO APPLY BRAKES, HEARD-FELT A POP AND PEDAL WENT TO FLOOR AND LOST ALL BRAKING POWER. THIS IS A NEW VEHICLE. HAD TO USE PARKING BRAKE AND TRANSMISSION TO SLOW TO STOP. FORTUNATELY ONLY GOING 30MPH........STILL ROLLED INTO CENTER OF 4 WAY INTERSECTION. THANK GOD NO CARS IN FRONT OF ME OR THERE WOULD HAVE BEEN AN ACCIDENT.
Corrective Action:
BRAKE FAILURE. APPROACHING 4 WAY STOP. WENT TO APPLY BRAKES, HEARD-FELT A POP AND PEDAL WENT TO FLOOR AND LOST ALL BRAKING POWER. THIS IS A NEW VEHICLE. HAD TO USE PARKING BRAKE AND TRANSMISSION TO SLOW TO STOP. FORTUNATELY ONLY GOING 30MPH........STILL ROLLED INTO CENTER OF 4 WAY INTERSECTION. THANK GOD NO CARS IN FRONT OF ME OR THERE WOULD HAVE BEEN AN ACCIDENT.
Additional Notes:
BRAKE FAILURE. APPROACHING 4 WAY STOP. WENT TO APPLY BRAKES, HEARD-FELT A POP AND PEDAL WENT TO FLOOR AND LOST ALL BRAKING POWER. THIS IS A NEW VEHICLE. HAD TO USE PARKING BRAKE AND TRANSMISSION TO SLOW TO STOP. FORTUNATELY ONLY GOING 30MPH........STILL ROLLED INTO CENTER OF 4 WAY INTERSECTION. THANK GOD NO CARS IN FRONT OF ME OR THERE WOULD HAVE BEEN AN ACCIDENT.
Mfg Campaign: 11043597
Recall Date: Nov 5, 2017
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR WAS PARKED OVERNIGHT AND THE NEXT DAY WHEN I GOT IN TO RUN ERRANDS AND MY CHECK ENGINE LIGHT WAS FLASHING AND MY TRAC OFF LIGHT WAS ON. WHEN I PUT THE VEHICLE IN DRIVE IT WAS VERY SLUGGISH, I CALLED THE DEALER AND THEY SENT A TOW TRUCK. THE TRUCK STAYED OVERNIGHT SO THEY COULD DIAGNOSE BUT SHE WAS PRETTY SURE THAT IT WAS RODENTS CHEWING ON THE WIRES BECAUSE IT WAS A COMMON PROBLEM. MY HUSBAND AND I DID SOME CHECKING WHILE IT WAS IN SERVICE AND FOUND OUT THAT THEY USE A SOY BASE ON THE WIRING AND THAT RODENTS LOVE IT AND IT'S PRETTY COMMON PROBLEM. THE COST TO FIX WAS $535 AND WAS NOT COVERED UNDER THE WARRANTY. WE HAVE BEEN LIVING IN THE SAME PLACE SINCE 2000 AND HAVE HAD SEVERAL VEHICLES THRU OUT THAT TIME AND HAVE NEVER HAD AN ISSUE BEFORE WITH RODENTS.
Corrective Action:
MY CAR WAS PARKED OVERNIGHT AND THE NEXT DAY WHEN I GOT IN TO RUN ERRANDS AND MY CHECK ENGINE LIGHT WAS FLASHING AND MY TRAC OFF LIGHT WAS ON. WHEN I PUT THE VEHICLE IN DRIVE IT WAS VERY SLUGGISH, I CALLED THE DEALER AND THEY SENT A TOW TRUCK. THE TRUCK STAYED OVERNIGHT SO THEY COULD DIAGNOSE BUT SHE WAS PRETTY SURE THAT IT WAS RODENTS CHEWING ON THE WIRES BECAUSE IT WAS A COMMON PROBLEM. MY HUSBAND AND I DID SOME CHECKING WHILE IT WAS IN SERVICE AND FOUND OUT THAT THEY USE A SOY BASE ON THE WIRING AND THAT RODENTS LOVE IT AND IT'S PRETTY COMMON PROBLEM. THE COST TO FIX WAS $535 AND WAS NOT COVERED UNDER THE WARRANTY. WE HAVE BEEN LIVING IN THE SAME PLACE SINCE 2000 AND HAVE HAD SEVERAL VEHICLES THRU OUT THAT TIME AND HAVE NEVER HAD AN ISSUE BEFORE WITH RODENTS.
Additional Notes:
MY CAR WAS PARKED OVERNIGHT AND THE NEXT DAY WHEN I GOT IN TO RUN ERRANDS AND MY CHECK ENGINE LIGHT WAS FLASHING AND MY TRAC OFF LIGHT WAS ON. WHEN I PUT THE VEHICLE IN DRIVE IT WAS VERY SLUGGISH, I CALLED THE DEALER AND THEY SENT A TOW TRUCK. THE TRUCK STAYED OVERNIGHT SO THEY COULD DIAGNOSE BUT SHE WAS PRETTY SURE THAT IT WAS RODENTS CHEWING ON THE WIRES BECAUSE IT WAS A COMMON PROBLEM. MY HUSBAND AND I DID SOME CHECKING WHILE IT WAS IN SERVICE AND FOUND OUT THAT THEY USE A SOY BASE ON THE WIRING AND THAT RODENTS LOVE IT AND IT'S PRETTY COMMON PROBLEM. THE COST TO FIX WAS $535 AND WAS NOT COVERED UNDER THE WARRANTY. WE HAVE BEEN LIVING IN THE SAME PLACE SINCE 2000 AND HAVE HAD SEVERAL VEHICLES THRU OUT THAT TIME AND HAVE NEVER HAD AN ISSUE BEFORE WITH RODENTS.
Mfg Campaign: 10970966
Recall Date: Apr 6, 2017
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER LESS THAN 20 DAYS OF OWNERSHIP OF A NEW 2017 TOYOTA 4RUNNER AND LESS THAN 600 MILES, THE CAR FAILED TO IDLE, SHOWED CHECK ENGINE LIGHT AND TRAC OFF LIGHT STAYED LIT. THE CAR WAS UNSAFE TO DRIVE AND HAD IT TOWED TO THE TOYOTA DEALERSHIP. THEY DIAGNOSED THAT THE INJECTOR WIRE HAD BEEN CHEWED BY A RODENT. THE COST OF THE REPAIR WAS ESTIMATED TO BE $516 AND NOT COVERED BY WARRANTY. I WAS SURPRISED BY THIS DUE TO THE FACT WE LIVE IN SEATTLE AND MY PREVIOUS CAR HAD BEEN PARKED IN THE EXACT SAME AREA FOR 9 YEARS WITHOUT THIS ISSUE. THIS IS NOT A STORY OF A RARELY DRIVEN CAR PARKED IN A RURAL BARN. I AM CONCERNED ABOUT THE VIABILITY OF THIS VEHICLE'S ELECTRICAL SYSTEM DUE TO THE SOY BASED WIRE INSULATION THAN SEEMS TO ATTACT RODENTS. THIS PROBLEM HAS THE POTENTIAL TO AFFECT ALL SAFETY AND ENGINE FUNCTIONS.
Corrective Action:
AFTER LESS THAN 20 DAYS OF OWNERSHIP OF A NEW 2017 TOYOTA 4RUNNER AND LESS THAN 600 MILES, THE CAR FAILED TO IDLE, SHOWED CHECK ENGINE LIGHT AND TRAC OFF LIGHT STAYED LIT. THE CAR WAS UNSAFE TO DRIVE AND HAD IT TOWED TO THE TOYOTA DEALERSHIP. THEY DIAGNOSED THAT THE INJECTOR WIRE HAD BEEN CHEWED BY A RODENT. THE COST OF THE REPAIR WAS ESTIMATED TO BE $516 AND NOT COVERED BY WARRANTY. I WAS SURPRISED BY THIS DUE TO THE FACT WE LIVE IN SEATTLE AND MY PREVIOUS CAR HAD BEEN PARKED IN THE EXACT SAME AREA FOR 9 YEARS WITHOUT THIS ISSUE. THIS IS NOT A STORY OF A RARELY DRIVEN CAR PARKED IN A RURAL BARN. I AM CONCERNED ABOUT THE VIABILITY OF THIS VEHICLE'S ELECTRICAL SYSTEM DUE TO THE SOY BASED WIRE INSULATION THAN SEEMS TO ATTACT RODENTS. THIS PROBLEM HAS THE POTENTIAL TO AFFECT ALL SAFETY AND ENGINE FUNCTIONS.
Additional Notes:
AFTER LESS THAN 20 DAYS OF OWNERSHIP OF A NEW 2017 TOYOTA 4RUNNER AND LESS THAN 600 MILES, THE CAR FAILED TO IDLE, SHOWED CHECK ENGINE LIGHT AND TRAC OFF LIGHT STAYED LIT. THE CAR WAS UNSAFE TO DRIVE AND HAD IT TOWED TO THE TOYOTA DEALERSHIP. THEY DIAGNOSED THAT THE INJECTOR WIRE HAD BEEN CHEWED BY A RODENT. THE COST OF THE REPAIR WAS ESTIMATED TO BE $516 AND NOT COVERED BY WARRANTY. I WAS SURPRISED BY THIS DUE TO THE FACT WE LIVE IN SEATTLE AND MY PREVIOUS CAR HAD BEEN PARKED IN THE EXACT SAME AREA FOR 9 YEARS WITHOUT THIS ISSUE. THIS IS NOT A STORY OF A RARELY DRIVEN CAR PARKED IN A RURAL BARN. I AM CONCERNED ABOUT THE VIABILITY OF THIS VEHICLE'S ELECTRICAL SYSTEM DUE TO THE SOY BASED WIRE INSULATION THAN SEEMS TO ATTACT RODENTS. THIS PROBLEM HAS THE POTENTIAL TO AFFECT ALL SAFETY AND ENGINE FUNCTIONS.
Mfg Campaign: 10956997
Recall Date: Feb 26, 2017
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