Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA15, 23LA03
Recall Date: Dec 20, 2023
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB17/20TA17
Recall Date: Nov 25, 2020
Consumer Complaints
25 ComplaintsToyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
Bridgestone Turanza EL440BW 235 45R18 94V is original equipment on my 2021 Toyota Avalon Hybrid. Mileage at the time of the incident was 11398. I saw what appeared to be splitting or separation of the lower depth of the tread. No loss of pressure. I brought it to the Toyota Dealer to check. They insisted I must have hit something and would not consider it a manufactures warranty. I replaced the tire out of safety concerns. I do not recall hitting or going over anything. I am attaching photos of the condition. I replaced the one tire with the same make and model but remain concerned that splitting of the tread could be dangerous. And still have 4 like tires on the car.
Corrective Action:
Bridgestone Turanza EL440BW 235 45R18 94V is original equipment on my 2021 Toyota Avalon Hybrid. Mileage at the time of the incident was 11398. I saw what appeared to be splitting or separation of the lower depth of the tread. No loss of pressure. I brought it to the Toyota Dealer to check. They insisted I must have hit something and would not consider it a manufactures warranty. I replaced the tire out of safety concerns. I do not recall hitting or going over anything. I am attaching photos of the condition. I replaced the one tire with the same make and model but remain concerned that splitting of the tread could be dangerous. And still have 4 like tires on the car.
Additional Notes:
Bridgestone Turanza EL440BW 235 45R18 94V is original equipment on my 2021 Toyota Avalon Hybrid. Mileage at the time of the incident was 11398. I saw what appeared to be splitting or separation of the lower depth of the tread. No loss of pressure. I brought it to the Toyota Dealer to check. They insisted I must have hit something and would not consider it a manufactures warranty. I replaced the tire out of safety concerns. I do not recall hitting or going over anything. I am attaching photos of the condition. I replaced the one tire with the same make and model but remain concerned that splitting of the tread could be dangerous. And still have 4 like tires on the car.
Mfg Campaign: 11465017
Recall Date: May 17, 2022
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Toyota Avalon HV. The contact stated that while driving, all the instrument control panel lights were illuminated. The vehicle was taken to the local dealer eight or nine times where it was diagnosed there was moisture in the brakes, the brake assembly, sensor harness, sensor in the grill, gear shifter, and hybrid sensor needed to be replaced. The vehicle was repaired. However, failure recurred. The contact stated that while driving the instrument panel, warning lights illuminated, and the hybrid system overheated. The pull over somewhere safe message was displayed. The steering wheel was stiff. The brake pedal was stiff and failed to depress. The contact was unable to control the vehicle and drove into a ditch was air borne and cross to the other side of road. The contact was able to drive away from the scene, but the vehicle shutdown and failed to start. The vehicle was towed to contact's place of business. There were no reported injuries, fire or air bag deployment. There was a state trooper on the scene but there was no police report filed. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Corrective Action:
The contact owns a 2021 Toyota Avalon HV. The contact stated that while driving, all the instrument control panel lights were illuminated. The vehicle was taken to the local dealer eight or nine times where it was diagnosed there was moisture in the brakes, the brake assembly, sensor harness, sensor in the grill, gear shifter, and hybrid sensor needed to be replaced. The vehicle was repaired. However, failure recurred. The contact stated that while driving the instrument panel, warning lights illuminated, and the hybrid system overheated. The pull over somewhere safe message was displayed. The steering wheel was stiff. The brake pedal was stiff and failed to depress. The contact was unable to control the vehicle and drove into a ditch was air borne and cross to the other side of road. The contact was able to drive away from the scene, but the vehicle shutdown and failed to start. The vehicle was towed to contact's place of business. There were no reported injuries, fire or air bag deployment. There was a state trooper on the scene but there was no police report filed. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Additional Notes:
The contact owns a 2021 Toyota Avalon HV. The contact stated that while driving, all the instrument control panel lights were illuminated. The vehicle was taken to the local dealer eight or nine times where it was diagnosed there was moisture in the brakes, the brake assembly, sensor harness, sensor in the grill, gear shifter, and hybrid sensor needed to be replaced. The vehicle was repaired. However, failure recurred. The contact stated that while driving the instrument panel, warning lights illuminated, and the hybrid system overheated. The pull over somewhere safe message was displayed. The steering wheel was stiff. The brake pedal was stiff and failed to depress. The contact was unable to control the vehicle and drove into a ditch was air borne and cross to the other side of road. The contact was able to drive away from the scene, but the vehicle shutdown and failed to start. The vehicle was towed to contact's place of business. There were no reported injuries, fire or air bag deployment. There was a state trooper on the scene but there was no police report filed. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Mfg Campaign: 11456819
Recall Date: Mar 15, 2022
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2021 Toyota Avalon HV. The contact stated that while driving, all the instrument control panel lights were illuminated. The vehicle was taken to the local dealer eight or nine times where it was diagnosed there was moisture in the brakes, the brake assembly, sensor harness, sensor in the grill, gear shifter, and hybrid sensor needed to be replaced. The vehicle was repaired. However, failure recurred. The contact stated that while driving the instrument panel, warning lights illuminated, and the hybrid system overheated. The pull over somewhere safe message was displayed. The steering wheel was stiff. The brake pedal was stiff and failed to depress. The contact was unable to control the vehicle and drove into a ditch was air borne and cross to the other side of road. The contact was able to drive away from the scene, but the vehicle shutdown and failed to start. The vehicle was towed to contact's place of business. There were no reported injuries, fire or air bag deployment. There was a state trooper on the scene but there was no police report filed. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Corrective Action:
The contact owns a 2021 Toyota Avalon HV. The contact stated that while driving, all the instrument control panel lights were illuminated. The vehicle was taken to the local dealer eight or nine times where it was diagnosed there was moisture in the brakes, the brake assembly, sensor harness, sensor in the grill, gear shifter, and hybrid sensor needed to be replaced. The vehicle was repaired. However, failure recurred. The contact stated that while driving the instrument panel, warning lights illuminated, and the hybrid system overheated. The pull over somewhere safe message was displayed. The steering wheel was stiff. The brake pedal was stiff and failed to depress. The contact was unable to control the vehicle and drove into a ditch was air borne and cross to the other side of road. The contact was able to drive away from the scene, but the vehicle shutdown and failed to start. The vehicle was towed to contact's place of business. There were no reported injuries, fire or air bag deployment. There was a state trooper on the scene but there was no police report filed. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Additional Notes:
The contact owns a 2021 Toyota Avalon HV. The contact stated that while driving, all the instrument control panel lights were illuminated. The vehicle was taken to the local dealer eight or nine times where it was diagnosed there was moisture in the brakes, the brake assembly, sensor harness, sensor in the grill, gear shifter, and hybrid sensor needed to be replaced. The vehicle was repaired. However, failure recurred. The contact stated that while driving the instrument panel, warning lights illuminated, and the hybrid system overheated. The pull over somewhere safe message was displayed. The steering wheel was stiff. The brake pedal was stiff and failed to depress. The contact was unable to control the vehicle and drove into a ditch was air borne and cross to the other side of road. The contact was able to drive away from the scene, but the vehicle shutdown and failed to start. The vehicle was towed to contact's place of business. There were no reported injuries, fire or air bag deployment. There was a state trooper on the scene but there was no police report filed. The manufacturer was not notified of the failure. The failure mileage was approximately 800.
Mfg Campaign: 11456819
Recall Date: Mar 15, 2022
Toyota Motor Corporation
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The Rear Cross Traffic Warning signal is installed behind rear head rest, which muffles the alert sound to barely audible, even when setting is on high. Vanandergriff Toyota dealership in Arlington, Tx., verified this information to me after bringing my car in four times for service because I was not being warned of persons and vehicles passing behind me. I've called Toyota's home office and told nothing can be done, as it was installed this way, although I am still asking they remove muffling material or change location of warning equipment. It is very dangerous, as persons and cars are not always visible due to parking location or blind spots. This should be a recall item. All other warning signals on front of car work properly. I was told by company representative to just use drive-through parking! Consumer contacted Toyota customer service and the dealership in Arlington, Tx. where it was purchased. Consumer was told nothing can be done to fix the problem.
Corrective Action:
The Rear Cross Traffic Warning signal is installed behind rear head rest, which muffles the alert sound to barely audible, even when setting is on high. Vanandergriff Toyota dealership in Arlington, Tx., verified this information to me after bringing my car in four times for service because I was not being warned of persons and vehicles passing behind me. I've called Toyota's home office and told nothing can be done, as it was installed this way, although I am still asking they remove muffling material or change location of warning equipment. It is very dangerous, as persons and cars are not always visible due to parking location or blind spots. This should be a recall item. All other warning signals on front of car work properly. I was told by company representative to just use drive-through parking! Consumer contacted Toyota customer service and the dealership in Arlington, Tx. where it was purchased. Consumer was told nothing can be done to fix the problem.
Additional Notes:
The Rear Cross Traffic Warning signal is installed behind rear head rest, which muffles the alert sound to barely audible, even when setting is on high. Vanandergriff Toyota dealership in Arlington, Tx., verified this information to me after bringing my car in four times for service because I was not being warned of persons and vehicles passing behind me. I've called Toyota's home office and told nothing can be done, as it was installed this way, although I am still asking they remove muffling material or change location of warning equipment. It is very dangerous, as persons and cars are not always visible due to parking location or blind spots. This should be a recall item. All other warning signals on front of car work properly. I was told by company representative to just use drive-through parking! Consumer contacted Toyota customer service and the dealership in Arlington, Tx. where it was purchased. Consumer was told nothing can be done to fix the problem.
Mfg Campaign: 11449029
Recall Date: Jan 26, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON EVERY AVALON 2021 I HAVE DRIVEN OR THE DEALERSHIP HAS DRIVEN THERE IS A THUNK WHEN BRAKING. EVERY CAR EVERY TIME. A TECH CASE WAS OPENED AT WESLEY CHAPEL TOYOTA AND TOYOTA OF TAMPA BAY 01- 21-2021 NEW CAR WAS PURCHASED 01-13-2021
Corrective Action:
ON EVERY AVALON 2021 I HAVE DRIVEN OR THE DEALERSHIP HAS DRIVEN THERE IS A THUNK WHEN BRAKING. EVERY CAR EVERY TIME. A TECH CASE WAS OPENED AT WESLEY CHAPEL TOYOTA AND TOYOTA OF TAMPA BAY 01- 21-2021 NEW CAR WAS PURCHASED 01-13-2021
Additional Notes:
ON EVERY AVALON 2021 I HAVE DRIVEN OR THE DEALERSHIP HAS DRIVEN THERE IS A THUNK WHEN BRAKING. EVERY CAR EVERY TIME. A TECH CASE WAS OPENED AT WESLEY CHAPEL TOYOTA AND TOYOTA OF TAMPA BAY 01- 21-2021 NEW CAR WAS PURCHASED 01-13-2021
Mfg Campaign: 11389353
Recall Date: Jan 22, 2021
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