Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA15, 23LA03
Recall Date: Dec 20, 2023
Consumer Complaints
63 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Corrective Action:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Additional Notes:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Mfg Campaign: 11580716
Recall Date: Apr 2, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Corrective Action:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Additional Notes:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Mfg Campaign: 11580716
Recall Date: Apr 2, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Corrective Action:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Additional Notes:
Vehicle has been rear ended 04/14/2023. Describes no one was at fault on the police report
Mfg Campaign: 11580716
Recall Date: Apr 2, 2024
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
My car was struck by another car that was traveling at a high speed. It hit my front fender, the side of the front bumper, and drivers door. I slammed into the door. The car was inspected by police and insurance representatives. The car was deemed a total loss but none of the airbags deployed in the crash. There were no warnings or signs of failure prior to the crash.
Corrective Action:
My car was struck by another car that was traveling at a high speed. It hit my front fender, the side of the front bumper, and drivers door. I slammed into the door. The car was inspected by police and insurance representatives. The car was deemed a total loss but none of the airbags deployed in the crash. There were no warnings or signs of failure prior to the crash.
Additional Notes:
My car was struck by another car that was traveling at a high speed. It hit my front fender, the side of the front bumper, and drivers door. I slammed into the door. The car was inspected by police and insurance representatives. The car was deemed a total loss but none of the airbags deployed in the crash. There were no warnings or signs of failure prior to the crash.
Mfg Campaign: 11579615
Recall Date: Mar 26, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake booster failed almost making it almost impossible to stop the vehicle 1/17/
Corrective Action:
Brake booster failed almost making it almost impossible to stop the vehicle 1/17/
Additional Notes:
Brake booster failed almost making it almost impossible to stop the vehicle 1/17/
Mfg Campaign: 11566572
Recall Date: Jan 19, 2024
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Car came to shop with low beam headlights flashing when high beams are on they still flash the vehicle has L.E.D. headlights it is a 22 toyota camry vehicle hasnt been inspected by the dealer there is a message in the system for led headlight problem for the left front but not the right front the right front flashes more than the left it will eventually quit but if you turn the car on with just ignition they will also flash
Corrective Action:
Car came to shop with low beam headlights flashing when high beams are on they still flash the vehicle has L.E.D. headlights it is a 22 toyota camry vehicle hasnt been inspected by the dealer there is a message in the system for led headlight problem for the left front but not the right front the right front flashes more than the left it will eventually quit but if you turn the car on with just ignition they will also flash
Additional Notes:
Car came to shop with low beam headlights flashing when high beams are on they still flash the vehicle has L.E.D. headlights it is a 22 toyota camry vehicle hasnt been inspected by the dealer there is a message in the system for led headlight problem for the left front but not the right front the right front flashes more than the left it will eventually quit but if you turn the car on with just ignition they will also flash
Mfg Campaign: 11557628
Recall Date: Nov 30, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked out of nowhere. No rock or physical impact happened. I cannot feel the windshield cracks outside or inside. It cracked in 20F weather in the morning.
Corrective Action:
Windshield cracked out of nowhere. No rock or physical impact happened. I cannot feel the windshield cracks outside or inside. It cracked in 20F weather in the morning.
Additional Notes:
Windshield cracked out of nowhere. No rock or physical impact happened. I cannot feel the windshield cracks outside or inside. It cracked in 20F weather in the morning.
Mfg Campaign: 11553969
Recall Date: Nov 7, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving down a two lane highway at approximately 60mph the sunroof suddenly exploded sounding like a gunshot.
Corrective Action:
While driving down a two lane highway at approximately 60mph the sunroof suddenly exploded sounding like a gunshot.
Additional Notes:
While driving down a two lane highway at approximately 60mph the sunroof suddenly exploded sounding like a gunshot.
Mfg Campaign: 11551177
Recall Date: Oct 21, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2022 Toyota Camry. The contact stated while driving approximately 70 MPH he drove into a heavy rainstorm. The contact stated that all the air bags deployed as soon as the vehicle had entered the storm. The contact lost control of the vehicle, hit the highway barrier, and crashed into the barrier head-on. The contact stated that the emergency phone called and a person asked the contact if he had been in a crash. The contact stated that he was losing consciousness and was unable to respond. The contact was later told that he had been transported to a hospital by ambulance. The contact stated he was told that the police were on scene but he was not sure if a report had been written. The contact stated that he had neck and back injuries and whiplash. He said he had no broken bones. The contact stated that his insurance provider told him that the vehicle had been towed to an impound lot and was declared a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owned a 2022 Toyota Camry. The contact stated while driving approximately 70 MPH he drove into a heavy rainstorm. The contact stated that all the air bags deployed as soon as the vehicle had entered the storm. The contact lost control of the vehicle, hit the highway barrier, and crashed into the barrier head-on. The contact stated that the emergency phone called and a person asked the contact if he had been in a crash. The contact stated that he was losing consciousness and was unable to respond. The contact was later told that he had been transported to a hospital by ambulance. The contact stated he was told that the police were on scene but he was not sure if a report had been written. The contact stated that he had neck and back injuries and whiplash. He said he had no broken bones. The contact stated that his insurance provider told him that the vehicle had been towed to an impound lot and was declared a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owned a 2022 Toyota Camry. The contact stated while driving approximately 70 MPH he drove into a heavy rainstorm. The contact stated that all the air bags deployed as soon as the vehicle had entered the storm. The contact lost control of the vehicle, hit the highway barrier, and crashed into the barrier head-on. The contact stated that the emergency phone called and a person asked the contact if he had been in a crash. The contact stated that he was losing consciousness and was unable to respond. The contact was later told that he had been transported to a hospital by ambulance. The contact stated he was told that the police were on scene but he was not sure if a report had been written. The contact stated that he had neck and back injuries and whiplash. He said he had no broken bones. The contact stated that his insurance provider told him that the vehicle had been towed to an impound lot and was declared a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11551038
Recall Date: Oct 20, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The speed of the windshield wipers is drastically slower than any other vehicle that I have ever driven, and I have no visibility during heavy rain. It is extremely dangerous for long Southeast Texas commutes.
Corrective Action:
The speed of the windshield wipers is drastically slower than any other vehicle that I have ever driven, and I have no visibility during heavy rain. It is extremely dangerous for long Southeast Texas commutes.
Additional Notes:
The speed of the windshield wipers is drastically slower than any other vehicle that I have ever driven, and I have no visibility during heavy rain. It is extremely dangerous for long Southeast Texas commutes.
Mfg Campaign: 11549955
Recall Date: Oct 14, 2023
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2022 Toyota Camry. The contact stated that while driving in inclement weather at approximately 15 MPH, the vehicle collided with another vehicle and impacted the front passenger side of the vehicle. The contact stated that the pre-collision system did not display or sound any warning alerts. A police report was filed. The contact sustained back injuries that required medical attention. The vehicle was taken home. The vehicle was towed to a dealer where an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2022 Toyota Camry. The contact stated that while driving in inclement weather at approximately 15 MPH, the vehicle collided with another vehicle and impacted the front passenger side of the vehicle. The contact stated that the pre-collision system did not display or sound any warning alerts. A police report was filed. The contact sustained back injuries that required medical attention. The vehicle was taken home. The vehicle was towed to a dealer where an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2022 Toyota Camry. The contact stated that while driving in inclement weather at approximately 15 MPH, the vehicle collided with another vehicle and impacted the front passenger side of the vehicle. The contact stated that the pre-collision system did not display or sound any warning alerts. A police report was filed. The contact sustained back injuries that required medical attention. The vehicle was taken home. The vehicle was towed to a dealer where an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
Mfg Campaign: 11529366
Recall Date: Jun 28, 2023
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
The passenger side backseat belt locked, and we could not get the seatbelt to released. My 4 year old became tangled in the seatbelt, and we could not get the seatbelt to release. It only kept becoming tighter around his stomach area. Seatbelt had to be cut with scissors to become released/untangled. I was informed by Carlock Toyota in Tupelo, Mississippi that a safety feature was not in place to release the seatbelt if one became caught in it and it would not release. I was told I would have had to have my child cut out of the seatbelt due to the Toyota camry seatbelt not releasing.
Corrective Action:
The passenger side backseat belt locked, and we could not get the seatbelt to released. My 4 year old became tangled in the seatbelt, and we could not get the seatbelt to release. It only kept becoming tighter around his stomach area. Seatbelt had to be cut with scissors to become released/untangled. I was informed by Carlock Toyota in Tupelo, Mississippi that a safety feature was not in place to release the seatbelt if one became caught in it and it would not release. I was told I would have had to have my child cut out of the seatbelt due to the Toyota camry seatbelt not releasing.
Additional Notes:
The passenger side backseat belt locked, and we could not get the seatbelt to released. My 4 year old became tangled in the seatbelt, and we could not get the seatbelt to release. It only kept becoming tighter around his stomach area. Seatbelt had to be cut with scissors to become released/untangled. I was informed by Carlock Toyota in Tupelo, Mississippi that a safety feature was not in place to release the seatbelt if one became caught in it and it would not release. I was told I would have had to have my child cut out of the seatbelt due to the Toyota camry seatbelt not releasing.
Mfg Campaign: 11527352
Recall Date: Jun 16, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2022 Toyota Camry. The contact stated that while driving at an undisclosed speed, another vehicle crashed into the contact's vehicle; however, no air bags were deployed and the seat belts failed to lock. Additionally, the contact stated that on the instrument panel the air bags deployed warning light was illuminated. The contact sustained unknown injuries and received medical attention. A police report was filed. The vehicle was deemed totaled by the police officer. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. The VIN was not available.
Corrective Action:
The contact owned a 2022 Toyota Camry. The contact stated that while driving at an undisclosed speed, another vehicle crashed into the contact's vehicle; however, no air bags were deployed and the seat belts failed to lock. Additionally, the contact stated that on the instrument panel the air bags deployed warning light was illuminated. The contact sustained unknown injuries and received medical attention. A police report was filed. The vehicle was deemed totaled by the police officer. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. The VIN was not available.
Additional Notes:
The contact owned a 2022 Toyota Camry. The contact stated that while driving at an undisclosed speed, another vehicle crashed into the contact's vehicle; however, no air bags were deployed and the seat belts failed to lock. Additionally, the contact stated that on the instrument panel the air bags deployed warning light was illuminated. The contact sustained unknown injuries and received medical attention. A police report was filed. The vehicle was deemed totaled by the police officer. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000. The VIN was not available.
Mfg Campaign: 11526518
Recall Date: Jun 12, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Corrective Action:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Additional Notes:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Mfg Campaign: 11525579
Recall Date: Jun 6, 2023
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Corrective Action:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Additional Notes:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Mfg Campaign: 11525579
Recall Date: Jun 6, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Corrective Action:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Additional Notes:
the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the parts to fix my car. Excuse is Toyota is backlogged. Help
Mfg Campaign: 11525579
Recall Date: Jun 6, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle was taken to the dealer due to AC malfunction. Upon inspection, the AC condenser was found to be damaged by a rock going thru the shield and sticking the line. The manager at the dealership indicated it was not uncommon. I contacted Toyota and the representative also indicated she has heard of similar issues. The matter was assigned to a case manager (Gable). He contacted me about the issue and indicated they would reach out to the dealership. According to the Toyota agent, this type of damage is not uncommon and not covered under bumper to bumper warranty. The case manager admitted he never inspected the vehicle and relied on the dealership for an explanation. I spoke with Gable to inquire if it is a common occurrence, wouldn't it be beneficial to inspect the vehicle himself. If rocks can so easily go thru the shield, what's preventing a rock from possibly hitting the fuel line. This vehicle was bought brand new and maintained on a regular basis. His response was they rely on the dealer's experience and expertise. We live in a metropolitan area and don't go thru gravel roads. Not to exaggerate but if rocks can go thru the shield so easily, maybe the shield isn't providing adequate protection to vehicle components and more importantly the fuel line. I wanted to bring this to your attention so there is a record of this matter having been brought to Toyota's attention. Case managers rely on the dealer for explanations instead of going out on the field to do an inspection themselves.
Corrective Action:
Vehicle was taken to the dealer due to AC malfunction. Upon inspection, the AC condenser was found to be damaged by a rock going thru the shield and sticking the line. The manager at the dealership indicated it was not uncommon. I contacted Toyota and the representative also indicated she has heard of similar issues. The matter was assigned to a case manager (Gable). He contacted me about the issue and indicated they would reach out to the dealership. According to the Toyota agent, this type of damage is not uncommon and not covered under bumper to bumper warranty. The case manager admitted he never inspected the vehicle and relied on the dealership for an explanation. I spoke with Gable to inquire if it is a common occurrence, wouldn't it be beneficial to inspect the vehicle himself. If rocks can so easily go thru the shield, what's preventing a rock from possibly hitting the fuel line. This vehicle was bought brand new and maintained on a regular basis. His response was they rely on the dealer's experience and expertise. We live in a metropolitan area and don't go thru gravel roads. Not to exaggerate but if rocks can go thru the shield so easily, maybe the shield isn't providing adequate protection to vehicle components and more importantly the fuel line. I wanted to bring this to your attention so there is a record of this matter having been brought to Toyota's attention. Case managers rely on the dealer for explanations instead of going out on the field to do an inspection themselves.
Additional Notes:
Vehicle was taken to the dealer due to AC malfunction. Upon inspection, the AC condenser was found to be damaged by a rock going thru the shield and sticking the line. The manager at the dealership indicated it was not uncommon. I contacted Toyota and the representative also indicated she has heard of similar issues. The matter was assigned to a case manager (Gable). He contacted me about the issue and indicated they would reach out to the dealership. According to the Toyota agent, this type of damage is not uncommon and not covered under bumper to bumper warranty. The case manager admitted he never inspected the vehicle and relied on the dealership for an explanation. I spoke with Gable to inquire if it is a common occurrence, wouldn't it be beneficial to inspect the vehicle himself. If rocks can so easily go thru the shield, what's preventing a rock from possibly hitting the fuel line. This vehicle was bought brand new and maintained on a regular basis. His response was they rely on the dealer's experience and expertise. We live in a metropolitan area and don't go thru gravel roads. Not to exaggerate but if rocks can go thru the shield so easily, maybe the shield isn't providing adequate protection to vehicle components and more importantly the fuel line. I wanted to bring this to your attention so there is a record of this matter having been brought to Toyota's attention. Case managers rely on the dealer for explanations instead of going out on the field to do an inspection themselves.
Mfg Campaign: 11525311
Recall Date: Jun 4, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Intermittent humming sound at 40MPH or faster at around 8k miles. Dealership said it is a normal sound. Humming sound became louder and happens more often. Brought the car back to the dealership and they confirmed that the humming sound is coming from transmission and needs to be replaced. Toyota Camry 2022 SE at 11k miles needs to have transmission replaced.
Corrective Action:
Intermittent humming sound at 40MPH or faster at around 8k miles. Dealership said it is a normal sound. Humming sound became louder and happens more often. Brought the car back to the dealership and they confirmed that the humming sound is coming from transmission and needs to be replaced. Toyota Camry 2022 SE at 11k miles needs to have transmission replaced.
Additional Notes:
Intermittent humming sound at 40MPH or faster at around 8k miles. Dealership said it is a normal sound. Humming sound became louder and happens more often. Brought the car back to the dealership and they confirmed that the humming sound is coming from transmission and needs to be replaced. Toyota Camry 2022 SE at 11k miles needs to have transmission replaced.
Mfg Campaign: 11513893
Recall Date: Mar 27, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hearing humming noise after 40MPH and after inspection at toyta service the said its an issue with the transmission. Its a brand new car with around 8k mile
Corrective Action:
Hearing humming noise after 40MPH and after inspection at toyta service the said its an issue with the transmission. Its a brand new car with around 8k mile
Additional Notes:
Hearing humming noise after 40MPH and after inspection at toyta service the said its an issue with the transmission. Its a brand new car with around 8k mile
Mfg Campaign: 11505923
Recall Date: Feb 6, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving down a steep hill with two curves. Shortly before the first curve near the top of the hill I attempted to decelerate by pressing the brake pedal. There was no response whatsoever. I tried a couple times then realized that I had to do something different. I put the car into neutral and then actually reverse and nothing happened. I didn't hear the engine change or anything. I tried the e-parking brake to no avail. I then tried the power button for a few seconds. All the while hitting the brakes. By this time I was near the first big curve and had to steer. Given the terrain I didn't think I could drive onto a curb. After the second curve I was in the oncoming lane and noted a car coming up the hill towards me. I was able to change lanes and pump the brakes once or twice more as I got to the bottom of the hill at a high rate of speed. I plowed through the T Intersection and through a guardrail overlooking the a steep drop off to the farmland below and a ditch. Evidently I rolled the car at least once before coming to a stop and notifying emergency responders. The car is currently at the USAA lot waiting for an inspection by someone (figuring out who to engage). There was a general warning light on when I started the car shortly before the accident. I assumed it was due to condensation on cameras preventing the rear cross traffic sensors. The light went off when put into drive and I didn't have any other symptoms.
Corrective Action:
I was driving down a steep hill with two curves. Shortly before the first curve near the top of the hill I attempted to decelerate by pressing the brake pedal. There was no response whatsoever. I tried a couple times then realized that I had to do something different. I put the car into neutral and then actually reverse and nothing happened. I didn't hear the engine change or anything. I tried the e-parking brake to no avail. I then tried the power button for a few seconds. All the while hitting the brakes. By this time I was near the first big curve and had to steer. Given the terrain I didn't think I could drive onto a curb. After the second curve I was in the oncoming lane and noted a car coming up the hill towards me. I was able to change lanes and pump the brakes once or twice more as I got to the bottom of the hill at a high rate of speed. I plowed through the T Intersection and through a guardrail overlooking the a steep drop off to the farmland below and a ditch. Evidently I rolled the car at least once before coming to a stop and notifying emergency responders. The car is currently at the USAA lot waiting for an inspection by someone (figuring out who to engage). There was a general warning light on when I started the car shortly before the accident. I assumed it was due to condensation on cameras preventing the rear cross traffic sensors. The light went off when put into drive and I didn't have any other symptoms.
Additional Notes:
I was driving down a steep hill with two curves. Shortly before the first curve near the top of the hill I attempted to decelerate by pressing the brake pedal. There was no response whatsoever. I tried a couple times then realized that I had to do something different. I put the car into neutral and then actually reverse and nothing happened. I didn't hear the engine change or anything. I tried the e-parking brake to no avail. I then tried the power button for a few seconds. All the while hitting the brakes. By this time I was near the first big curve and had to steer. Given the terrain I didn't think I could drive onto a curb. After the second curve I was in the oncoming lane and noted a car coming up the hill towards me. I was able to change lanes and pump the brakes once or twice more as I got to the bottom of the hill at a high rate of speed. I plowed through the T Intersection and through a guardrail overlooking the a steep drop off to the farmland below and a ditch. Evidently I rolled the car at least once before coming to a stop and notifying emergency responders. The car is currently at the USAA lot waiting for an inspection by someone (figuring out who to engage). There was a general warning light on when I started the car shortly before the accident. I assumed it was due to condensation on cameras preventing the rear cross traffic sensors. The light went off when put into drive and I didn't have any other symptoms.
Mfg Campaign: 11503682
Recall Date: Jan 25, 2023
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