Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA15, 23LA03
Recall Date: Dec 20, 2023
Consumer Complaints
193 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
red light on dashboard indicates passenger airbag is not working, I would like to have this taken care of.
Corrective Action:
red light on dashboard indicates passenger airbag is not working, I would like to have this taken care of.
Additional Notes:
red light on dashboard indicates passenger airbag is not working, I would like to have this taken care of.
Mfg Campaign: 11677634
Recall Date: Jul 31, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
I was driving yesterday morning to work in freeway and a Message appeared in the dash saying Engine Maintenance Required. The message stills appears and it’s a safety issue that needs to be addressed by Toyota for defective parts or defective car and Toyota needs to replace my current vehicle for a new car. Furthermore this is a safety issue for me and others while the car is running.
Corrective Action:
I was driving yesterday morning to work in freeway and a Message appeared in the dash saying Engine Maintenance Required. The message stills appears and it’s a safety issue that needs to be addressed by Toyota for defective parts or defective car and Toyota needs to replace my current vehicle for a new car. Furthermore this is a safety issue for me and others while the car is running.
Additional Notes:
I was driving yesterday morning to work in freeway and a Message appeared in the dash saying Engine Maintenance Required. The message stills appears and it’s a safety issue that needs to be addressed by Toyota for defective parts or defective car and Toyota needs to replace my current vehicle for a new car. Furthermore this is a safety issue for me and others while the car is running.
Mfg Campaign: 11675236
Recall Date: Jul 22, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11675289
Recall Date: Jul 22, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Data communication module activation failed message at start of car. It's loud and my baby gets woken up by this..
Corrective Action:
Data communication module activation failed message at start of car. It's loud and my baby gets woken up by this..
Additional Notes:
Data communication module activation failed message at start of car. It's loud and my baby gets woken up by this..
Mfg Campaign: 11674675
Recall Date: Jul 19, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
This is recall on and OCS that not has been taking of and I'm trying to find out is the problem that is matter has not been resolved. It's been since Dec of 2023 and I still don't have this issue fixed yet. And the light is on the right passanger side.
Corrective Action:
This is recall on and OCS that not has been taking of and I'm trying to find out is the problem that is matter has not been resolved. It's been since Dec of 2023 and I still don't have this issue fixed yet. And the light is on the right passanger side.
Additional Notes:
This is recall on and OCS that not has been taking of and I'm trying to find out is the problem that is matter has not been resolved. It's been since Dec of 2023 and I still don't have this issue fixed yet. And the light is on the right passanger side.
Mfg Campaign: 11674007
Recall Date: Jul 16, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Coolant bypass valve broken
Corrective Action:
Coolant bypass valve broken
Additional Notes:
Coolant bypass valve broken
Mfg Campaign: 11673428
Recall Date: Jul 14, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was coming to a stop and the clutch slave master cylinder just sank to the floor and wouldn’t activate the clutch. There were no symptoms of the clutch failing or having trouble changing gears prior to its failure. It was inspected by the Toyota tech and he couldn’t give me a reason for its premature failure.
Corrective Action:
I was coming to a stop and the clutch slave master cylinder just sank to the floor and wouldn’t activate the clutch. There were no symptoms of the clutch failing or having trouble changing gears prior to its failure. It was inspected by the Toyota tech and he couldn’t give me a reason for its premature failure.
Additional Notes:
I was coming to a stop and the clutch slave master cylinder just sank to the floor and wouldn’t activate the clutch. There were no symptoms of the clutch failing or having trouble changing gears prior to its failure. It was inspected by the Toyota tech and he couldn’t give me a reason for its premature failure.
Mfg Campaign: 11669291
Recall Date: Jun 25, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Engine maintenance required P268115 engine coolant bypass valve
Corrective Action:
Engine maintenance required P268115 engine coolant bypass valve
Additional Notes:
Engine maintenance required P268115 engine coolant bypass valve
Mfg Campaign: 11668774
Recall Date: Jun 23, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The car shows the message “Engine Maintenance Required” that leads to the coolant bypass hose being bad.
Corrective Action:
The car shows the message “Engine Maintenance Required” that leads to the coolant bypass hose being bad.
Additional Notes:
The car shows the message “Engine Maintenance Required” that leads to the coolant bypass hose being bad.
Mfg Campaign: 11667623
Recall Date: Jun 18, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The engine maintenance required sign popped up on my 2021 Toyota Corolla and took it to a dealer to get it diagnosed and they reported back it was the coolant bypass valve. They want 1,000$ to fix the issue even tho the person I was dealing with at the dealer shop said it’s happening to all the corollas from 30,000 miles to 50,000 miles .
Corrective Action:
The engine maintenance required sign popped up on my 2021 Toyota Corolla and took it to a dealer to get it diagnosed and they reported back it was the coolant bypass valve. They want 1,000$ to fix the issue even tho the person I was dealing with at the dealer shop said it’s happening to all the corollas from 30,000 miles to 50,000 miles .
Additional Notes:
The engine maintenance required sign popped up on my 2021 Toyota Corolla and took it to a dealer to get it diagnosed and they reported back it was the coolant bypass valve. They want 1,000$ to fix the issue even tho the person I was dealing with at the dealer shop said it’s happening to all the corollas from 30,000 miles to 50,000 miles .
Mfg Campaign: 11667578
Recall Date: Jun 17, 2025
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Clutch pedal sticks. Even after Toyota dealership bled lines. Apparent slave cylinder issue. Failure ranges from 35k to 80k miles. Faulty design using polymer is the internet’s general opinion.
Corrective Action:
Clutch pedal sticks. Even after Toyota dealership bled lines. Apparent slave cylinder issue. Failure ranges from 35k to 80k miles. Faulty design using polymer is the internet’s general opinion.
Additional Notes:
Clutch pedal sticks. Even after Toyota dealership bled lines. Apparent slave cylinder issue. Failure ranges from 35k to 80k miles. Faulty design using polymer is the internet’s general opinion.
Mfg Campaign: 11666553
Recall Date: Jun 12, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.
Mfg Campaign: 11665823
Recall Date: Jun 9, 2025
Toyota Motor Corporation
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that they were unable to unscrew the rear screws on the seat to remove the seat because the seat failed to move forward to access the rear screws. The dealer stated that the seat bracket had to be fractured and then replaced to be able to complete the recall repair. The manufacturer was made aware of the issue and was informed the contact that the dealer would charge more for the additional damage. The manufacturer opened a case. The failure mileage was 94,576. Parts distribution disconnect.
Mfg Campaign: 11665823
Recall Date: Jun 9, 2025
Toyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2021 Toyota Corolla equipped with Yokohama Tires, Tire Line: Blue Earth, Tire Size: 205/55/R16, DOT Number: FD8K-LL012. The contact stated that while driving approximately 65 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that after stopping to inspect the vehicle, the contact discovered that the rear passenger’s side tire had experienced a sidewall blowout and tread separation. The cause of the failure was not yet determined. The local Toyota dealer was notified of the failure. The tire manufacturer was not contacted. The failure mileage was 53,253.
Corrective Action:
The contact owns a 2021 Toyota Corolla equipped with Yokohama Tires, Tire Line: Blue Earth, Tire Size: 205/55/R16, DOT Number: FD8K-LL012. The contact stated that while driving approximately 65 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that after stopping to inspect the vehicle, the contact discovered that the rear passenger’s side tire had experienced a sidewall blowout and tread separation. The cause of the failure was not yet determined. The local Toyota dealer was notified of the failure. The tire manufacturer was not contacted. The failure mileage was 53,253.
Additional Notes:
The contact owns a 2021 Toyota Corolla equipped with Yokohama Tires, Tire Line: Blue Earth, Tire Size: 205/55/R16, DOT Number: FD8K-LL012. The contact stated that while driving approximately 65 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that after stopping to inspect the vehicle, the contact discovered that the rear passenger’s side tire had experienced a sidewall blowout and tread separation. The cause of the failure was not yet determined. The local Toyota dealer was notified of the failure. The tire manufacturer was not contacted. The failure mileage was 53,253.
Mfg Campaign: 11663721
Recall Date: May 29, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Coolant bypass valve has failed. AutoNation Toyota in Cerritos has verified issue. This issue has caused potential engine overheating, engine maintenance required warning light has popped up in my vehicle, was told by AutoNation that my vehicle is not covered for this repair and I will have to pay out of pocket.
Corrective Action:
Coolant bypass valve has failed. AutoNation Toyota in Cerritos has verified issue. This issue has caused potential engine overheating, engine maintenance required warning light has popped up in my vehicle, was told by AutoNation that my vehicle is not covered for this repair and I will have to pay out of pocket.
Additional Notes:
Coolant bypass valve has failed. AutoNation Toyota in Cerritos has verified issue. This issue has caused potential engine overheating, engine maintenance required warning light has popped up in my vehicle, was told by AutoNation that my vehicle is not covered for this repair and I will have to pay out of pocket.
Mfg Campaign: 11663283
Recall Date: May 27, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Vehicle: 2021 Toyota Corolla Apex, 2.0L Engine Component Failure: The Engine Coolant Bypass Valve (also called Water Valve) malfunctioned. Its plastic housing cracked and leaked coolant, corroding the electrical connector. This prevents proper electronic control of engine temperature. The failed component is available for inspection if removed. Safety Risk: This issue poses a safety risk due to potential engine overheating. Overheating can lead to sudden loss of power or engine stall while driving, increasing the risk of a collision, especially at high speeds. A roadside breakdown in unsafe conditions is also a risk. Confirmation: A Toyota dealership service center confirmed the problem, diagnosing it as a leaking coolant bypass valve requiring replacement. Inspection: The vehicle was inspected by a Toyota dealership technician. It has not been inspected by the manufacturer, police, or insurance representatives. Warnings/Symptoms: The primary symptom was the "Engine Maintenance Required" message illuminating in the instrument cluster. This first appeared approximately [State how long ago, e.g., "3 weeks ago" or "at 45,000 miles"]. No other immediate symptoms like visible leaks or temperature fluctuations were initially noticed, though a leak was confirmed later.
Corrective Action:
Vehicle: 2021 Toyota Corolla Apex, 2.0L Engine Component Failure: The Engine Coolant Bypass Valve (also called Water Valve) malfunctioned. Its plastic housing cracked and leaked coolant, corroding the electrical connector. This prevents proper electronic control of engine temperature. The failed component is available for inspection if removed. Safety Risk: This issue poses a safety risk due to potential engine overheating. Overheating can lead to sudden loss of power or engine stall while driving, increasing the risk of a collision, especially at high speeds. A roadside breakdown in unsafe conditions is also a risk. Confirmation: A Toyota dealership service center confirmed the problem, diagnosing it as a leaking coolant bypass valve requiring replacement. Inspection: The vehicle was inspected by a Toyota dealership technician. It has not been inspected by the manufacturer, police, or insurance representatives. Warnings/Symptoms: The primary symptom was the "Engine Maintenance Required" message illuminating in the instrument cluster. This first appeared approximately [State how long ago, e.g., "3 weeks ago" or "at 45,000 miles"]. No other immediate symptoms like visible leaks or temperature fluctuations were initially noticed, though a leak was confirmed later.
Additional Notes:
Vehicle: 2021 Toyota Corolla Apex, 2.0L Engine Component Failure: The Engine Coolant Bypass Valve (also called Water Valve) malfunctioned. Its plastic housing cracked and leaked coolant, corroding the electrical connector. This prevents proper electronic control of engine temperature. The failed component is available for inspection if removed. Safety Risk: This issue poses a safety risk due to potential engine overheating. Overheating can lead to sudden loss of power or engine stall while driving, increasing the risk of a collision, especially at high speeds. A roadside breakdown in unsafe conditions is also a risk. Confirmation: A Toyota dealership service center confirmed the problem, diagnosing it as a leaking coolant bypass valve requiring replacement. Inspection: The vehicle was inspected by a Toyota dealership technician. It has not been inspected by the manufacturer, police, or insurance representatives. Warnings/Symptoms: The primary symptom was the "Engine Maintenance Required" message illuminating in the instrument cluster. This first appeared approximately [State how long ago, e.g., "3 weeks ago" or "at 45,000 miles"]. No other immediate symptoms like visible leaks or temperature fluctuations were initially noticed, though a leak was confirmed later.
Mfg Campaign: 11662260
Recall Date: May 21, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11662141
Recall Date: May 20, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dashboard warning: Engine Maintenance, Visit Dealer Toyota service center diagnostic found code P268115 - engine coolant bypass hose valve circuit short (recommend replacement of coolant bypass hose) An identical error is addressed with Toyota's Customer Support Program 24TE04 covering certain 2020-2021 Corollas (up to mid-January 2021). Reported vehicle's manufacture date is not covered under this Program notice.
Corrective Action:
Dashboard warning: Engine Maintenance, Visit Dealer Toyota service center diagnostic found code P268115 - engine coolant bypass hose valve circuit short (recommend replacement of coolant bypass hose) An identical error is addressed with Toyota's Customer Support Program 24TE04 covering certain 2020-2021 Corollas (up to mid-January 2021). Reported vehicle's manufacture date is not covered under this Program notice.
Additional Notes:
Dashboard warning: Engine Maintenance, Visit Dealer Toyota service center diagnostic found code P268115 - engine coolant bypass hose valve circuit short (recommend replacement of coolant bypass hose) An identical error is addressed with Toyota's Customer Support Program 24TE04 covering certain 2020-2021 Corollas (up to mid-January 2021). Reported vehicle's manufacture date is not covered under this Program notice.
Mfg Campaign: 11661125
Recall Date: May 15, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11659686
Recall Date: May 8, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
Dear NHTSA Vehicle Safety Team, I am writing to report a serious and unresolved safety issue regarding the passenger-side airbag recall on my 2020 Toyota [Model], VIN: [Your VIN]. This recall was issued on December 20, 2023, and as of today, Toyota has not provided a remedy or timeline for repair. I have contacted Toyota dealerships in Norwalk and Anaheim, both of which advised me not to bring the car in, stating that no fix is currently available. I was recently offered a rental car, but only if I surrender my vehicle to the dealership — something I am not comfortable doing, as I wish to retain possession of my legally owned and registered vehicle. I keep the vehicle stored safely at my home and do not believe it is fair or necessary to forfeit it for an indefinite period. This situation has caused significant anxiety and mental distress, as I fear for the safety of my passengers every time I drive. It has now been over a year since I was made aware of this critical safety issue, and Toyota has not provided a viable solution. I respectfully request: That NHTSA investigate this delay in remedy. That I be allowed to receive a rental vehicle without surrendering my property. Guidance on my rights under federal law, including any steps I may take toward resolution or compensation. Applicable Laws: Under the National Traffic and Motor Vehicle Safety Act (49 U.S. Code § 30120), manufacturers are legally obligated to remedy safety defects at no charge and in a timely manner. Under 49 CFR Part 573, manufacturers must notify owners and report progress on remedy programs. A delay of over a year without remedy seems to violate these requirements. I would greatly appreciate any advice on how to proceed and ensure this issue is resolved properly. Your guidance and support in holding manufacturers accountable for safety compliance are deeply valued. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear NHTSA Vehicle Safety Team, I am writing to report a serious and unresolved safety issue regarding the passenger-side airbag recall on my 2020 Toyota [Model], VIN: [Your VIN]. This recall was issued on December 20, 2023, and as of today, Toyota has not provided a remedy or timeline for repair. I have contacted Toyota dealerships in Norwalk and Anaheim, both of which advised me not to bring the car in, stating that no fix is currently available. I was recently offered a rental car, but only if I surrender my vehicle to the dealership — something I am not comfortable doing, as I wish to retain possession of my legally owned and registered vehicle. I keep the vehicle stored safely at my home and do not believe it is fair or necessary to forfeit it for an indefinite period. This situation has caused significant anxiety and mental distress, as I fear for the safety of my passengers every time I drive. It has now been over a year since I was made aware of this critical safety issue, and Toyota has not provided a viable solution. I respectfully request: That NHTSA investigate this delay in remedy. That I be allowed to receive a rental vehicle without surrendering my property. Guidance on my rights under federal law, including any steps I may take toward resolution or compensation. Applicable Laws: Under the National Traffic and Motor Vehicle Safety Act (49 U.S. Code § 30120), manufacturers are legally obligated to remedy safety defects at no charge and in a timely manner. Under 49 CFR Part 573, manufacturers must notify owners and report progress on remedy programs. A delay of over a year without remedy seems to violate these requirements. I would greatly appreciate any advice on how to proceed and ensure this issue is resolved properly. Your guidance and support in holding manufacturers accountable for safety compliance are deeply valued. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear NHTSA Vehicle Safety Team, I am writing to report a serious and unresolved safety issue regarding the passenger-side airbag recall on my 2020 Toyota [Model], VIN: [Your VIN]. This recall was issued on December 20, 2023, and as of today, Toyota has not provided a remedy or timeline for repair. I have contacted Toyota dealerships in Norwalk and Anaheim, both of which advised me not to bring the car in, stating that no fix is currently available. I was recently offered a rental car, but only if I surrender my vehicle to the dealership — something I am not comfortable doing, as I wish to retain possession of my legally owned and registered vehicle. I keep the vehicle stored safely at my home and do not believe it is fair or necessary to forfeit it for an indefinite period. This situation has caused significant anxiety and mental distress, as I fear for the safety of my passengers every time I drive. It has now been over a year since I was made aware of this critical safety issue, and Toyota has not provided a viable solution. I respectfully request: That NHTSA investigate this delay in remedy. That I be allowed to receive a rental vehicle without surrendering my property. Guidance on my rights under federal law, including any steps I may take toward resolution or compensation. Applicable Laws: Under the National Traffic and Motor Vehicle Safety Act (49 U.S. Code § 30120), manufacturers are legally obligated to remedy safety defects at no charge and in a timely manner. Under 49 CFR Part 573, manufacturers must notify owners and report progress on remedy programs. A delay of over a year without remedy seems to violate these requirements. I would greatly appreciate any advice on how to proceed and ensure this issue is resolved properly. Your guidance and support in holding manufacturers accountable for safety compliance are deeply valued. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11658539
Recall Date: May 2, 2025
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