Complaints & Recalls
Consumer Complaints
89 ComplaintsToyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The low beams on my car cast to shadows beyond the visible lighted area of the beams but beyond the shadows is dark , no penetration through the shadows restricting my view down the road and I have to switch to high beams to actually see down the road. I've been driving cars for 72 years and I have never had this problem. I love the car but hate driving it at night ! I've reported this to m dealer but my results were that the problem was only my opinion. I paid 27,000 dollars for the car and that kind of service stinks. Need help ! Thank you, [XXX] Phone [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
The low beams on my car cast to shadows beyond the visible lighted area of the beams but beyond the shadows is dark , no penetration through the shadows restricting my view down the road and I have to switch to high beams to actually see down the road. I've been driving cars for 72 years and I have never had this problem. I love the car but hate driving it at night ! I've reported this to m dealer but my results were that the problem was only my opinion. I paid 27,000 dollars for the car and that kind of service stinks. Need help ! Thank you, [XXX] Phone [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
The low beams on my car cast to shadows beyond the visible lighted area of the beams but beyond the shadows is dark , no penetration through the shadows restricting my view down the road and I have to switch to high beams to actually see down the road. I've been driving cars for 72 years and I have never had this problem. I love the car but hate driving it at night ! I've reported this to m dealer but my results were that the problem was only my opinion. I paid 27,000 dollars for the car and that kind of service stinks. Need help ! Thank you, [XXX] Phone [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11474614
Recall Date: Jul 18, 2022
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Lost all acceleration going up a hill. Pressed the gas pedal to the floor as I had a line of cars behind me. Nothing. Placed vehicle in neutral and back into drive. Was slowly able to proceed forward at about 10 mph until top of hill where gained speed. Has since happened 2 additional times. No warnings and happens at take off and hills. I did ask service department at dealership where I purchased to have it looked over. Nothing. I feel I could easily be hurt.
Corrective Action:
Lost all acceleration going up a hill. Pressed the gas pedal to the floor as I had a line of cars behind me. Nothing. Placed vehicle in neutral and back into drive. Was slowly able to proceed forward at about 10 mph until top of hill where gained speed. Has since happened 2 additional times. No warnings and happens at take off and hills. I did ask service department at dealership where I purchased to have it looked over. Nothing. I feel I could easily be hurt.
Additional Notes:
Lost all acceleration going up a hill. Pressed the gas pedal to the floor as I had a line of cars behind me. Nothing. Placed vehicle in neutral and back into drive. Was slowly able to proceed forward at about 10 mph until top of hill where gained speed. Has since happened 2 additional times. No warnings and happens at take off and hills. I did ask service department at dealership where I purchased to have it looked over. Nothing. I feel I could easily be hurt.
Mfg Campaign: 11474625
Recall Date: Jul 18, 2022
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rain water accumulates in the doors of a brand new car that is only 4 weeks old. The only official fix, according to Toyota and NTSA, is to remove the plugs at the bottom so the water can drain out every time it rains. This is not a fix. The water should not be accumulating in the door at all. Over time, the repeated water accumulation will cause mold, mildew, rust and damage the electrical system. This is absolutely absurd.
Corrective Action:
Rain water accumulates in the doors of a brand new car that is only 4 weeks old. The only official fix, according to Toyota and NTSA, is to remove the plugs at the bottom so the water can drain out every time it rains. This is not a fix. The water should not be accumulating in the door at all. Over time, the repeated water accumulation will cause mold, mildew, rust and damage the electrical system. This is absolutely absurd.
Additional Notes:
Rain water accumulates in the doors of a brand new car that is only 4 weeks old. The only official fix, according to Toyota and NTSA, is to remove the plugs at the bottom so the water can drain out every time it rains. This is not a fix. The water should not be accumulating in the door at all. Over time, the repeated water accumulation will cause mold, mildew, rust and damage the electrical system. This is absolutely absurd.
Mfg Campaign: 11474059
Recall Date: Jul 15, 2022
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After 2 months of purchasing the car , interior dashboard wrinkled and below the steep compartment . A week or so the door locks is not functioning all the time. Then after 3 weeks the black door strip is drooping . I emailed the branch manager and took it to the service depot. They said chemicals due to detailing the car . No one will detail the car of 2-3 months old Newly bought . Then they when they told me to bring again for the door is no longer functioning and the door strips and why the car is falling apart. There was 2 wreaks of rain so I did not car wash the car as I always do . They noticed moisture of the oil on the window outside .That the rubber does not like oil . I anoint the car with few sprinkles for decades on previous cars , Datsun, Nissan and Toyota . They said that caused it and I have to pay for the repair I told them I got Toyota Corolla for 10 years and I do what I do in the car and Nothing like this happened.Why now ? I bought the car 4-5x for the door locks and the 2 other issues they kept on putting in their work order summary - door locks functioning at this time ???? It never did function correctly and it never functioned at all on the 3rd , 4th and 5th time . Then they just give me the work order 2x instead of 4-5 different days of work orders in different months I am stuck .Car insurance does not pay because Toyota said chemicals and the other insurance said it wa not caused by accident . Someone opened the car mistakenly when I was texting because it has to lock manually and (I forgot )for almost a month now . I will email you the work orders next time . Please help .ASAP. Thanks .
Corrective Action:
After 2 months of purchasing the car , interior dashboard wrinkled and below the steep compartment . A week or so the door locks is not functioning all the time. Then after 3 weeks the black door strip is drooping . I emailed the branch manager and took it to the service depot. They said chemicals due to detailing the car . No one will detail the car of 2-3 months old Newly bought . Then they when they told me to bring again for the door is no longer functioning and the door strips and why the car is falling apart. There was 2 wreaks of rain so I did not car wash the car as I always do . They noticed moisture of the oil on the window outside .That the rubber does not like oil . I anoint the car with few sprinkles for decades on previous cars , Datsun, Nissan and Toyota . They said that caused it and I have to pay for the repair I told them I got Toyota Corolla for 10 years and I do what I do in the car and Nothing like this happened.Why now ? I bought the car 4-5x for the door locks and the 2 other issues they kept on putting in their work order summary - door locks functioning at this time ???? It never did function correctly and it never functioned at all on the 3rd , 4th and 5th time . Then they just give me the work order 2x instead of 4-5 different days of work orders in different months I am stuck .Car insurance does not pay because Toyota said chemicals and the other insurance said it wa not caused by accident . Someone opened the car mistakenly when I was texting because it has to lock manually and (I forgot )for almost a month now . I will email you the work orders next time . Please help .ASAP. Thanks .
Additional Notes:
After 2 months of purchasing the car , interior dashboard wrinkled and below the steep compartment . A week or so the door locks is not functioning all the time. Then after 3 weeks the black door strip is drooping . I emailed the branch manager and took it to the service depot. They said chemicals due to detailing the car . No one will detail the car of 2-3 months old Newly bought . Then they when they told me to bring again for the door is no longer functioning and the door strips and why the car is falling apart. There was 2 wreaks of rain so I did not car wash the car as I always do . They noticed moisture of the oil on the window outside .That the rubber does not like oil . I anoint the car with few sprinkles for decades on previous cars , Datsun, Nissan and Toyota . They said that caused it and I have to pay for the repair I told them I got Toyota Corolla for 10 years and I do what I do in the car and Nothing like this happened.Why now ? I bought the car 4-5x for the door locks and the 2 other issues they kept on putting in their work order summary - door locks functioning at this time ???? It never did function correctly and it never functioned at all on the 3rd , 4th and 5th time . Then they just give me the work order 2x instead of 4-5 different days of work orders in different months I am stuck .Car insurance does not pay because Toyota said chemicals and the other insurance said it wa not caused by accident . Someone opened the car mistakenly when I was texting because it has to lock manually and (I forgot )for almost a month now . I will email you the work orders next time . Please help .ASAP. Thanks .
Mfg Campaign: 11466503
Recall Date: May 28, 2022
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Soon after purchasing my car, there was a chip and crack in the windshield that had no known cause or occurred when it was not being driven. A couple months after that, there was a rock thrown up getting onto the highway that should not have broken the glass because it did not hit hard enough to typically break the glass and I also have a glass protectant on my windows. I fear there may be a defect in the glass used for the 2021/2022 Toyota Corollas because my friend with the same car, but year 2021 complained of the same problem. It should be investigated. Now I have to replace a windshield and pay a deductible because it is not covered under the extra services that I purchased for dints and dings.
Corrective Action:
Soon after purchasing my car, there was a chip and crack in the windshield that had no known cause or occurred when it was not being driven. A couple months after that, there was a rock thrown up getting onto the highway that should not have broken the glass because it did not hit hard enough to typically break the glass and I also have a glass protectant on my windows. I fear there may be a defect in the glass used for the 2021/2022 Toyota Corollas because my friend with the same car, but year 2021 complained of the same problem. It should be investigated. Now I have to replace a windshield and pay a deductible because it is not covered under the extra services that I purchased for dints and dings.
Additional Notes:
Soon after purchasing my car, there was a chip and crack in the windshield that had no known cause or occurred when it was not being driven. A couple months after that, there was a rock thrown up getting onto the highway that should not have broken the glass because it did not hit hard enough to typically break the glass and I also have a glass protectant on my windows. I fear there may be a defect in the glass used for the 2021/2022 Toyota Corollas because my friend with the same car, but year 2021 complained of the same problem. It should be investigated. Now I have to replace a windshield and pay a deductible because it is not covered under the extra services that I purchased for dints and dings.
Mfg Campaign: 11464502
Recall Date: May 13, 2022
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
The auto services said "ROTOR TO HAVE A RUST ON THEM CAUSING VIBRATION" but I think there are additional situation because they needed the rotors to be machined
Corrective Action:
The auto services said "ROTOR TO HAVE A RUST ON THEM CAUSING VIBRATION" but I think there are additional situation because they needed the rotors to be machined
Additional Notes:
The auto services said "ROTOR TO HAVE A RUST ON THEM CAUSING VIBRATION" but I think there are additional situation because they needed the rotors to be machined
Mfg Campaign: 11463430
Recall Date: May 4, 2022
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I was tboned on August 24, 2021 in my 2022 Toyota Corolla which I had purchased the week prior. My airbags didn’t deploy and my car was totaled.( t boned on drivers side.)
Corrective Action:
I was tboned on August 24, 2021 in my 2022 Toyota Corolla which I had purchased the week prior. My airbags didn’t deploy and my car was totaled.( t boned on drivers side.)
Additional Notes:
I was tboned on August 24, 2021 in my 2022 Toyota Corolla which I had purchased the week prior. My airbags didn’t deploy and my car was totaled.( t boned on drivers side.)
Mfg Campaign: 11462645
Recall Date: Apr 28, 2022
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Toyota Corolla HV. The contact stated while driving approximately 8 mph, he was struck by another vehicle. The contact stated no warning light was illuminated. The contact stated his vehicle was hit by another vehicle in the rear passenger door and spun around full 180 degrees and air bags did not deploy. The contact stated that the police had filed a report. The contact stated that his lower back was hurt and his ribs. The contact went to seek medical care after leaving the scene of the accident. The contact stated that there were no other injuries in the other vehicle. The contact’s vehicle was not drivable and was towed to a collision repair center. The contact had the vehicle towed to a local dealer from the collision center and repaired but air bag non-deployment issue was not diagnosed. The contact told the dealer about the failure of the airbags to deploy, but the issue was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 12,500.
Corrective Action:
The contact owns a 2022 Toyota Corolla HV. The contact stated while driving approximately 8 mph, he was struck by another vehicle. The contact stated no warning light was illuminated. The contact stated his vehicle was hit by another vehicle in the rear passenger door and spun around full 180 degrees and air bags did not deploy. The contact stated that the police had filed a report. The contact stated that his lower back was hurt and his ribs. The contact went to seek medical care after leaving the scene of the accident. The contact stated that there were no other injuries in the other vehicle. The contact’s vehicle was not drivable and was towed to a collision repair center. The contact had the vehicle towed to a local dealer from the collision center and repaired but air bag non-deployment issue was not diagnosed. The contact told the dealer about the failure of the airbags to deploy, but the issue was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 12,500.
Additional Notes:
The contact owns a 2022 Toyota Corolla HV. The contact stated while driving approximately 8 mph, he was struck by another vehicle. The contact stated no warning light was illuminated. The contact stated his vehicle was hit by another vehicle in the rear passenger door and spun around full 180 degrees and air bags did not deploy. The contact stated that the police had filed a report. The contact stated that his lower back was hurt and his ribs. The contact went to seek medical care after leaving the scene of the accident. The contact stated that there were no other injuries in the other vehicle. The contact’s vehicle was not drivable and was towed to a collision repair center. The contact had the vehicle towed to a local dealer from the collision center and repaired but air bag non-deployment issue was not diagnosed. The contact told the dealer about the failure of the airbags to deploy, but the issue was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 12,500.
Mfg Campaign: 11449309
Recall Date: Jan 28, 2022
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I had purchased this car brand new the week before. Someone ran a red light and t boned me and my none of the airbags deployed.
Corrective Action:
I had purchased this car brand new the week before. Someone ran a red light and t boned me and my none of the airbags deployed.
Additional Notes:
I had purchased this car brand new the week before. Someone ran a red light and t boned me and my none of the airbags deployed.
Mfg Campaign: 11435361
Recall Date: Oct 4, 2021
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