Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Gulf States Toyota, Inc.
Safety Issue:
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24R2
Recall Date: Jul 23, 2024
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Toyota Grand Highlander, Grand Highlander Hybrid, Lexus TX350, TX500 Hybrid, and TX550 Hybrid+ vehicles. The driver and passenger side curtain air bags may not unroll as intended and could partially deploy outside of an open window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24TB09,24TA09,24LB05
Recall Date: Jun 20, 2024
Consumer Complaints
202 ComplaintsToyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I wanted to open the hood using the hood support rod. Holding the hood with left hand using right hand grabbed the support rod . It burned my fingers immediately.Looking at the designed it is placed in the center of the hood underside right above engine compartment.It took one week and 3 phone calls to Toyota product liability area. I told him I learn my lesson the hard way that I will never grab it again without a glove. It is that hot I asked him why would they design a bar above the engine compartment which will except all the heat from the engine, I looked in the owners manual and I read it to the Toyota person I contacted and this is what it says and I quote the support rod may be hot after driving the vehicle. Touching the hot support rod may lead to burns or other serious injuries so I told the representative at Toyota they put this in the book knowing that people are going to get burned or drop the hood when their hand gets burned and it’s gonna fall on their head or it’s going to hit their hand. Why would they design something so poorly like this he thanked me for letting him know about it I asked him what will someone be back in touch with me to validate my concern and that they’re looking into it and he said absolutely not he said if there’s any recall, I’ll get notified by mail. Thank you very much is all I got from them
Corrective Action:
I wanted to open the hood using the hood support rod. Holding the hood with left hand using right hand grabbed the support rod . It burned my fingers immediately.Looking at the designed it is placed in the center of the hood underside right above engine compartment.It took one week and 3 phone calls to Toyota product liability area. I told him I learn my lesson the hard way that I will never grab it again without a glove. It is that hot I asked him why would they design a bar above the engine compartment which will except all the heat from the engine, I looked in the owners manual and I read it to the Toyota person I contacted and this is what it says and I quote the support rod may be hot after driving the vehicle. Touching the hot support rod may lead to burns or other serious injuries so I told the representative at Toyota they put this in the book knowing that people are going to get burned or drop the hood when their hand gets burned and it’s gonna fall on their head or it’s going to hit their hand. Why would they design something so poorly like this he thanked me for letting him know about it I asked him what will someone be back in touch with me to validate my concern and that they’re looking into it and he said absolutely not he said if there’s any recall, I’ll get notified by mail. Thank you very much is all I got from them
Additional Notes:
I wanted to open the hood using the hood support rod. Holding the hood with left hand using right hand grabbed the support rod . It burned my fingers immediately.Looking at the designed it is placed in the center of the hood underside right above engine compartment.It took one week and 3 phone calls to Toyota product liability area. I told him I learn my lesson the hard way that I will never grab it again without a glove. It is that hot I asked him why would they design a bar above the engine compartment which will except all the heat from the engine, I looked in the owners manual and I read it to the Toyota person I contacted and this is what it says and I quote the support rod may be hot after driving the vehicle. Touching the hot support rod may lead to burns or other serious injuries so I told the representative at Toyota they put this in the book knowing that people are going to get burned or drop the hood when their hand gets burned and it’s gonna fall on their head or it’s going to hit their hand. Why would they design something so poorly like this he thanked me for letting him know about it I asked him what will someone be back in touch with me to validate my concern and that they’re looking into it and he said absolutely not he said if there’s any recall, I’ll get notified by mail. Thank you very much is all I got from them
Mfg Campaign: 11549288
Recall Date: Oct 10, 2023
Toyota Motor Corporation
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
The vehicle main screen on the dash will not go past the “get started” screen without accepting Toyotas privacy agreement on their app. I cannot use the screen as it defaults to this screen each time the car starts and does not allow a menu to the feature I paid for. This is both a safety and privacy issue as I should be able to use the vehicle while not agreeing to the privacy policy and I should be able to access the screen without distraction from driving. I explained to the salesmen I did not agree with the privacy policy and have been able to navigate the vehicle without issue in my 2014 and 2021 Highlander. I contacted Toyota and there is not work around. The manufacturer will not provide a solution other than removing all my safety features, which did allow me to get past the Home Screen. I asked to return the vehicle because I cannot use it and was refused. I would like to be able to protect my privacy and be able to use the screen I paid for without offering access to cameras and other location and audio recording devises on the vehicle.
Corrective Action:
The vehicle main screen on the dash will not go past the “get started” screen without accepting Toyotas privacy agreement on their app. I cannot use the screen as it defaults to this screen each time the car starts and does not allow a menu to the feature I paid for. This is both a safety and privacy issue as I should be able to use the vehicle while not agreeing to the privacy policy and I should be able to access the screen without distraction from driving. I explained to the salesmen I did not agree with the privacy policy and have been able to navigate the vehicle without issue in my 2014 and 2021 Highlander. I contacted Toyota and there is not work around. The manufacturer will not provide a solution other than removing all my safety features, which did allow me to get past the Home Screen. I asked to return the vehicle because I cannot use it and was refused. I would like to be able to protect my privacy and be able to use the screen I paid for without offering access to cameras and other location and audio recording devises on the vehicle.
Additional Notes:
The vehicle main screen on the dash will not go past the “get started” screen without accepting Toyotas privacy agreement on their app. I cannot use the screen as it defaults to this screen each time the car starts and does not allow a menu to the feature I paid for. This is both a safety and privacy issue as I should be able to use the vehicle while not agreeing to the privacy policy and I should be able to access the screen without distraction from driving. I explained to the salesmen I did not agree with the privacy policy and have been able to navigate the vehicle without issue in my 2014 and 2021 Highlander. I contacted Toyota and there is not work around. The manufacturer will not provide a solution other than removing all my safety features, which did allow me to get past the Home Screen. I asked to return the vehicle because I cannot use it and was refused. I would like to be able to protect my privacy and be able to use the screen I paid for without offering access to cameras and other location and audio recording devises on the vehicle.
Mfg Campaign: 11540890
Recall Date: Aug 26, 2023
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