Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Fujian Wanda Automobile Glass Industry C
Safety Issue:
Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 27, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0K/JLD
Recall Date: Apr 3, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota H0Z Lexus HLF
Recall Date: Dec 20, 2017
Consumer Complaints
283 ComplaintsToyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
Driver side seat belt is difficult to pull out and often does not retract properly. This is a safety issue for the driver. Issue has been seen by local Toyota dealer who can confirm the problem. Stated that it will require a $500 repair, replacing the entire retractable unit of the driver side seatbelt system.
Corrective Action:
Driver side seat belt is difficult to pull out and often does not retract properly. This is a safety issue for the driver. Issue has been seen by local Toyota dealer who can confirm the problem. Stated that it will require a $500 repair, replacing the entire retractable unit of the driver side seatbelt system.
Additional Notes:
Driver side seat belt is difficult to pull out and often does not retract properly. This is a safety issue for the driver. Issue has been seen by local Toyota dealer who can confirm the problem. Stated that it will require a $500 repair, replacing the entire retractable unit of the driver side seatbelt system.
Mfg Campaign: 11594258
Recall Date: Jun 13, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Whining noise from transmission on 2018 Toyota Highlander XLE model . Toyota has acknowledged this on large numbers of vehicles manufactured during the same year (TSB-0160-18). They have a voluntary recall for some of these vehicles during this year (2018), but not all of them. The transmission can fail which would cause the vehicle to stop running. On a highway or busy road, this presents a very large danger to both the vehicle occupants and also other people on the road. The vehicle has been inspected by both the dealership an an independent transmission shop and identified as the same transmission issue. Toyota will not correct this issue other than to say the transmission needs to be replaced as it will fail at some point in time. No other warning indicators other than the whining sound from the transmission. The symptoms appeared around 48700 miles on the vehicle.
Corrective Action:
Whining noise from transmission on 2018 Toyota Highlander XLE model . Toyota has acknowledged this on large numbers of vehicles manufactured during the same year (TSB-0160-18). They have a voluntary recall for some of these vehicles during this year (2018), but not all of them. The transmission can fail which would cause the vehicle to stop running. On a highway or busy road, this presents a very large danger to both the vehicle occupants and also other people on the road. The vehicle has been inspected by both the dealership an an independent transmission shop and identified as the same transmission issue. Toyota will not correct this issue other than to say the transmission needs to be replaced as it will fail at some point in time. No other warning indicators other than the whining sound from the transmission. The symptoms appeared around 48700 miles on the vehicle.
Additional Notes:
Whining noise from transmission on 2018 Toyota Highlander XLE model . Toyota has acknowledged this on large numbers of vehicles manufactured during the same year (TSB-0160-18). They have a voluntary recall for some of these vehicles during this year (2018), but not all of them. The transmission can fail which would cause the vehicle to stop running. On a highway or busy road, this presents a very large danger to both the vehicle occupants and also other people on the road. The vehicle has been inspected by both the dealership an an independent transmission shop and identified as the same transmission issue. Toyota will not correct this issue other than to say the transmission needs to be replaced as it will fail at some point in time. No other warning indicators other than the whining sound from the transmission. The symptoms appeared around 48700 miles on the vehicle.
Mfg Campaign: 11593705
Recall Date: Jun 11, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Transaxle/Transmission failed at approx 67000 Miles. Emits a whining sound, very similar to symptoms as other transaxle/transmissions from model yr 2017 covered by the manufacturer for replacement of transaxle/transmission. This vehicle, model year 2018, is not covered by the existing transaxle/transmission replacement program, as explained by the dealership. Yet reviewing many forums, it is said that many of the later 2017/2018 Highlanders received the same transaxle/transmissions as the model year 2017 covered for replacement by the manufacturer, hence they exhibit the same symptoms when they fail. Estimated cost to replace the transaxle/transmission by the dealership $ 8000.00. The manufacturer needs to step up.
Corrective Action:
Transaxle/Transmission failed at approx 67000 Miles. Emits a whining sound, very similar to symptoms as other transaxle/transmissions from model yr 2017 covered by the manufacturer for replacement of transaxle/transmission. This vehicle, model year 2018, is not covered by the existing transaxle/transmission replacement program, as explained by the dealership. Yet reviewing many forums, it is said that many of the later 2017/2018 Highlanders received the same transaxle/transmissions as the model year 2017 covered for replacement by the manufacturer, hence they exhibit the same symptoms when they fail. Estimated cost to replace the transaxle/transmission by the dealership $ 8000.00. The manufacturer needs to step up.
Additional Notes:
Transaxle/Transmission failed at approx 67000 Miles. Emits a whining sound, very similar to symptoms as other transaxle/transmissions from model yr 2017 covered by the manufacturer for replacement of transaxle/transmission. This vehicle, model year 2018, is not covered by the existing transaxle/transmission replacement program, as explained by the dealership. Yet reviewing many forums, it is said that many of the later 2017/2018 Highlanders received the same transaxle/transmissions as the model year 2017 covered for replacement by the manufacturer, hence they exhibit the same symptoms when they fail. Estimated cost to replace the transaxle/transmission by the dealership $ 8000.00. The manufacturer needs to step up.
Mfg Campaign: 11591786
Recall Date: May 31, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Corrective Action:
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Additional Notes:
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Mfg Campaign: 11588046
Recall Date: May 10, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Corrective Action:
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Additional Notes:
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
Mfg Campaign: 11588046
Recall Date: May 10, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584292
Recall Date: Apr 21, 2024
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584292
Recall Date: Apr 21, 2024
Toyota Motor Corporation
Defect Description:
STEERING
Potential Consequences:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584292
Recall Date: Apr 21, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2018 Toyota Highlander. The contact stated while driving at approximately 45 MPH, and later at various speeds, the Forward Collision Avoidance failed to operate properly. The contact was unable to turn off the system. The contact stated that under certain driving conditions, while driving and following a curve in the roadway, the system would activate and start braking the vehicle, even though there was no danger of a frontal collision. The contact stated that the failure was persistent. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle had not been repaired. The contact wanted the ability to turn the feature of the Pre-collision System off. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Corrective Action:
The contact owns a 2018 Toyota Highlander. The contact stated while driving at approximately 45 MPH, and later at various speeds, the Forward Collision Avoidance failed to operate properly. The contact was unable to turn off the system. The contact stated that under certain driving conditions, while driving and following a curve in the roadway, the system would activate and start braking the vehicle, even though there was no danger of a frontal collision. The contact stated that the failure was persistent. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle had not been repaired. The contact wanted the ability to turn the feature of the Pre-collision System off. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Additional Notes:
The contact owns a 2018 Toyota Highlander. The contact stated while driving at approximately 45 MPH, and later at various speeds, the Forward Collision Avoidance failed to operate properly. The contact was unable to turn off the system. The contact stated that under certain driving conditions, while driving and following a curve in the roadway, the system would activate and start braking the vehicle, even though there was no danger of a frontal collision. The contact stated that the failure was persistent. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle had not been repaired. The contact wanted the ability to turn the feature of the Pre-collision System off. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Mfg Campaign: 11575372
Recall Date: Mar 4, 2024
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
My son and his friends were involved in a collision and the air bags did not deploy
Corrective Action:
My son and his friends were involved in a collision and the air bags did not deploy
Additional Notes:
My son and his friends were involved in a collision and the air bags did not deploy
Mfg Campaign: 11567569
Recall Date: Jan 24, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Toyota Highlander. The contact stated while driving 60 MPH, the Brake warning light illuminated, the contact observed a beeping noise coming from the instrument panel. Additionally, the messages "Braking Power Low - Stop in a safe place - See Owner's Manual” were displayed. The contact steered to the side of the vehicle where the vehicle was placed in Park (P) and the beeping ceased. The vehicle was taken to an independent mechanic to check the brake fluid, which was normal. The contact stated that the failure reoccurred approximately three times. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2018 Toyota Highlander. The contact stated while driving 60 MPH, the Brake warning light illuminated, the contact observed a beeping noise coming from the instrument panel. Additionally, the messages "Braking Power Low - Stop in a safe place - See Owner's Manual” were displayed. The contact steered to the side of the vehicle where the vehicle was placed in Park (P) and the beeping ceased. The vehicle was taken to an independent mechanic to check the brake fluid, which was normal. The contact stated that the failure reoccurred approximately three times. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2018 Toyota Highlander. The contact stated while driving 60 MPH, the Brake warning light illuminated, the contact observed a beeping noise coming from the instrument panel. Additionally, the messages "Braking Power Low - Stop in a safe place - See Owner's Manual” were displayed. The contact steered to the side of the vehicle where the vehicle was placed in Park (P) and the beeping ceased. The vehicle was taken to an independent mechanic to check the brake fluid, which was normal. The contact stated that the failure reoccurred approximately three times. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Mfg Campaign: 11565989
Recall Date: Jan 17, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
DRIVING DOWN THE STREET WHEN AN ALARM WENT OFF STATING "BRAKING POWER LOW" AND TO "STOP IMMEDIATELY". VEHICLE TO BE TOWED AND TAKEN TO LOCAL CAR DEALERSHIP. OVER THE PHONE, THE DEALERSHIP CLAIMS NO BRAKING ELEMENT HAS BEEN RECALLED FOR MY PARTICULAR VEHICLE, HOWEVER OTHER HIGHLANDERS FROM THE SAME YEAR MODEL WERE RECALLED FOR BRAKING ISSUES (VACUUM PUMP.) HAVE BEEN HAVING ISSUES WITH THE "START/STOP SYSTEM MALFUNCTION" ALARM GOING OFF AS WELL FOR SEVERAL MONTHS, BUT DEALERSHIP STATES IT WILL NOT AFFECT THE DRIVABILITY OF THE VEHICLE.
Corrective Action:
DRIVING DOWN THE STREET WHEN AN ALARM WENT OFF STATING "BRAKING POWER LOW" AND TO "STOP IMMEDIATELY". VEHICLE TO BE TOWED AND TAKEN TO LOCAL CAR DEALERSHIP. OVER THE PHONE, THE DEALERSHIP CLAIMS NO BRAKING ELEMENT HAS BEEN RECALLED FOR MY PARTICULAR VEHICLE, HOWEVER OTHER HIGHLANDERS FROM THE SAME YEAR MODEL WERE RECALLED FOR BRAKING ISSUES (VACUUM PUMP.) HAVE BEEN HAVING ISSUES WITH THE "START/STOP SYSTEM MALFUNCTION" ALARM GOING OFF AS WELL FOR SEVERAL MONTHS, BUT DEALERSHIP STATES IT WILL NOT AFFECT THE DRIVABILITY OF THE VEHICLE.
Additional Notes:
DRIVING DOWN THE STREET WHEN AN ALARM WENT OFF STATING "BRAKING POWER LOW" AND TO "STOP IMMEDIATELY". VEHICLE TO BE TOWED AND TAKEN TO LOCAL CAR DEALERSHIP. OVER THE PHONE, THE DEALERSHIP CLAIMS NO BRAKING ELEMENT HAS BEEN RECALLED FOR MY PARTICULAR VEHICLE, HOWEVER OTHER HIGHLANDERS FROM THE SAME YEAR MODEL WERE RECALLED FOR BRAKING ISSUES (VACUUM PUMP.) HAVE BEEN HAVING ISSUES WITH THE "START/STOP SYSTEM MALFUNCTION" ALARM GOING OFF AS WELL FOR SEVERAL MONTHS, BUT DEALERSHIP STATES IT WILL NOT AFFECT THE DRIVABILITY OF THE VEHICLE.
Mfg Campaign: 11562550
Recall Date: Dec 29, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562600
Recall Date: Dec 29, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562600
Recall Date: Dec 29, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562600
Recall Date: Dec 29, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission started making a whine sound upon acceleration, and at times hesitation of acceleration (inconsistent). Toyota Service identified the issue in 2018 as a defective part from manufacturing and related in the repair notice to Toyota Service Bulletin TSB-160-18 which states certain Highlanders (my year and model) have an issue with a defective part in the transaxle/transmission. Toyota issued an extended warranty for the problem in 2020 (unlimited miles for coverage). I was then told that it then DIDN'T apply to my VIN, even tho it was the problem diagnosed by a Toyota service technician associated with the TSB above, so they wouldn't cover thru the extended warranty. Told me that I have to pay for a new transmission over $9,000. My understanding (I cannot verify) that the initial service bulletin was expanded to cover more models in 2021, then removed the extended warranty, and did not issue a recall. Apparently Toyota is aware of a serious transmission problem caused by a defective part, and it is wider issue. This needs to be addressed as it is a significant hazard and danger Toyota is aware of, and not the cause of normal and expected wear and tear. I need help addressing this with TOyota and want to be sure the problem gets fixed before injuries occur. Toyota has multiple bulletins in the NHTSA data for this issue from before and after this issued bulletin demonstrating on ongoing issue. I tried to upload the TSB and the repair documentation but your system is not allowing
Corrective Action:
My transmission started making a whine sound upon acceleration, and at times hesitation of acceleration (inconsistent). Toyota Service identified the issue in 2018 as a defective part from manufacturing and related in the repair notice to Toyota Service Bulletin TSB-160-18 which states certain Highlanders (my year and model) have an issue with a defective part in the transaxle/transmission. Toyota issued an extended warranty for the problem in 2020 (unlimited miles for coverage). I was then told that it then DIDN'T apply to my VIN, even tho it was the problem diagnosed by a Toyota service technician associated with the TSB above, so they wouldn't cover thru the extended warranty. Told me that I have to pay for a new transmission over $9,000. My understanding (I cannot verify) that the initial service bulletin was expanded to cover more models in 2021, then removed the extended warranty, and did not issue a recall. Apparently Toyota is aware of a serious transmission problem caused by a defective part, and it is wider issue. This needs to be addressed as it is a significant hazard and danger Toyota is aware of, and not the cause of normal and expected wear and tear. I need help addressing this with TOyota and want to be sure the problem gets fixed before injuries occur. Toyota has multiple bulletins in the NHTSA data for this issue from before and after this issued bulletin demonstrating on ongoing issue. I tried to upload the TSB and the repair documentation but your system is not allowing
Additional Notes:
My transmission started making a whine sound upon acceleration, and at times hesitation of acceleration (inconsistent). Toyota Service identified the issue in 2018 as a defective part from manufacturing and related in the repair notice to Toyota Service Bulletin TSB-160-18 which states certain Highlanders (my year and model) have an issue with a defective part in the transaxle/transmission. Toyota issued an extended warranty for the problem in 2020 (unlimited miles for coverage). I was then told that it then DIDN'T apply to my VIN, even tho it was the problem diagnosed by a Toyota service technician associated with the TSB above, so they wouldn't cover thru the extended warranty. Told me that I have to pay for a new transmission over $9,000. My understanding (I cannot verify) that the initial service bulletin was expanded to cover more models in 2021, then removed the extended warranty, and did not issue a recall. Apparently Toyota is aware of a serious transmission problem caused by a defective part, and it is wider issue. This needs to be addressed as it is a significant hazard and danger Toyota is aware of, and not the cause of normal and expected wear and tear. I need help addressing this with TOyota and want to be sure the problem gets fixed before injuries occur. Toyota has multiple bulletins in the NHTSA data for this issue from before and after this issued bulletin demonstrating on ongoing issue. I tried to upload the TSB and the repair documentation but your system is not allowing
Mfg Campaign: 11562314
Recall Date: Dec 28, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Our transmission has a known manufacture air We have called Toyota several times and they refuse to do anything about this are transmission is going out which could cause a safety issue when driving down the road It's the UA80 TRANSMISSION Toyota is doing a customer support program on this particular transmission but due to the fact ours falls six months after the manufacturer date it doesn't fall within that area this is a manufacturer air due to a bolt not being bent over far enough I feel with the transmission issues that it can cause like serious problems including safety among ourselves or others in Toyota is ignoring this is when brought to them
Corrective Action:
Our transmission has a known manufacture air We have called Toyota several times and they refuse to do anything about this are transmission is going out which could cause a safety issue when driving down the road It's the UA80 TRANSMISSION Toyota is doing a customer support program on this particular transmission but due to the fact ours falls six months after the manufacturer date it doesn't fall within that area this is a manufacturer air due to a bolt not being bent over far enough I feel with the transmission issues that it can cause like serious problems including safety among ourselves or others in Toyota is ignoring this is when brought to them
Additional Notes:
Our transmission has a known manufacture air We have called Toyota several times and they refuse to do anything about this are transmission is going out which could cause a safety issue when driving down the road It's the UA80 TRANSMISSION Toyota is doing a customer support program on this particular transmission but due to the fact ours falls six months after the manufacturer date it doesn't fall within that area this is a manufacturer air due to a bolt not being bent over far enough I feel with the transmission issues that it can cause like serious problems including safety among ourselves or others in Toyota is ignoring this is when brought to them
Mfg Campaign: 11561533
Recall Date: Dec 22, 2023
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield has warps and creates blurry vision. Glass has been replaced 3 times so far from Toyota Dealership and issue continues to be there. Car has been in service for a month now. Glass manufacturer: Pilkington
Corrective Action:
The windshield has warps and creates blurry vision. Glass has been replaced 3 times so far from Toyota Dealership and issue continues to be there. Car has been in service for a month now. Glass manufacturer: Pilkington
Additional Notes:
The windshield has warps and creates blurry vision. Glass has been replaced 3 times so far from Toyota Dealership and issue continues to be there. Car has been in service for a month now. Glass manufacturer: Pilkington
Mfg Campaign: 11561215
Recall Date: Dec 20, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I’ve always had issues with my breaks since I purchased my car. Today when I tried to turn on my car I received a message stating breaking power low. I did not have that issue last night nor had I seen it before. My car will not start
Corrective Action:
I’ve always had issues with my breaks since I purchased my car. Today when I tried to turn on my car I received a message stating breaking power low. I did not have that issue last night nor had I seen it before. My car will not start
Additional Notes:
I’ve always had issues with my breaks since I purchased my car. Today when I tried to turn on my car I received a message stating breaking power low. I did not have that issue last night nor had I seen it before. My car will not start
Mfg Campaign: 11558141
Recall Date: Dec 2, 2023
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Toyota Highlander. The contact stated while driving at an undisclosed speed, the brake warning light illuminated, and a message was displayed alerting the driver to a fault with the braking system. The vehicle was taken to the dealer, who determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the brake assist vacuum pump. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 33,000.
Corrective Action:
The contact owns a 2018 Toyota Highlander. The contact stated while driving at an undisclosed speed, the brake warning light illuminated, and a message was displayed alerting the driver to a fault with the braking system. The vehicle was taken to the dealer, who determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the brake assist vacuum pump. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 33,000.
Additional Notes:
The contact owns a 2018 Toyota Highlander. The contact stated while driving at an undisclosed speed, the brake warning light illuminated, and a message was displayed alerting the driver to a fault with the braking system. The vehicle was taken to the dealer, who determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the brake assist vacuum pump. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 33,000.
Mfg Campaign: 11551822
Recall Date: Oct 25, 2023
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