Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TA02, 20LA01
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20TB02/20TA02/20LB01
Recall Date: Jan 13, 2020
Fujian Wanda Automobile Glass Industry C
Safety Issue:
Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 27, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: J0K/JLD
Recall Date: Apr 3, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota H0Z Lexus HLF
Recall Date: Dec 20, 2017
Consumer Complaints
283 ComplaintsToyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AN UNKNOWN TOYOTA DEALER, LOCATED IN FAIRFIELD, CA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AN UNKNOWN TOYOTA DEALER, LOCATED IN FAIRFIELD, CA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AN UNKNOWN TOYOTA DEALER, LOCATED IN FAIRFIELD, CA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11351130
Recall Date: Aug 25, 2020
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 22 TOYOTA (109 US-22, HILLSIDE, NJ 07205, (973) 287-4741), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED CONTACT TO NHTSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 22 TOYOTA (109 US-22, HILLSIDE, NJ 07205, (973) 287-4741), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED CONTACT TO NHTSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 22 TOYOTA (109 US-22, HILLSIDE, NJ 07205, (973) 287-4741), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED CONTACT TO NHTSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11350691
Recall Date: Aug 21, 2020
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
INTERMITTENTLY DURING NORMAL DRIVING CONDITIONS, THERE EXISTS INSTANCES WHERE BRAKE HYDRAULIC FAILURE OCCURS. AT TIMES THE "BRAKE" INDICATOR LIGHT WILL ILLUMINATE ASSOCIATED WITH INCREASED BRAKE PEDAL FEEL. BRAKING POWER IS REDUCED. ALSO, DRIVER DISPLAY SCREEN DISPLAYS "BRAKING POWER LOW" WARNING INDICATION. AFTER STOP AND PLACING IN PARK, BRAKE HYDRAULIC POWER RETURNS AND OPERATE AS NORMAL.
Corrective Action:
INTERMITTENTLY DURING NORMAL DRIVING CONDITIONS, THERE EXISTS INSTANCES WHERE BRAKE HYDRAULIC FAILURE OCCURS. AT TIMES THE "BRAKE" INDICATOR LIGHT WILL ILLUMINATE ASSOCIATED WITH INCREASED BRAKE PEDAL FEEL. BRAKING POWER IS REDUCED. ALSO, DRIVER DISPLAY SCREEN DISPLAYS "BRAKING POWER LOW" WARNING INDICATION. AFTER STOP AND PLACING IN PARK, BRAKE HYDRAULIC POWER RETURNS AND OPERATE AS NORMAL.
Additional Notes:
INTERMITTENTLY DURING NORMAL DRIVING CONDITIONS, THERE EXISTS INSTANCES WHERE BRAKE HYDRAULIC FAILURE OCCURS. AT TIMES THE "BRAKE" INDICATOR LIGHT WILL ILLUMINATE ASSOCIATED WITH INCREASED BRAKE PEDAL FEEL. BRAKING POWER IS REDUCED. ALSO, DRIVER DISPLAY SCREEN DISPLAYS "BRAKING POWER LOW" WARNING INDICATION. AFTER STOP AND PLACING IN PARK, BRAKE HYDRAULIC POWER RETURNS AND OPERATE AS NORMAL.
Mfg Campaign: 11349828
Recall Date: Aug 17, 2020
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO FUEL PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Corrective Action:
2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO FUEL PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Additional Notes:
2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO FUEL PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Mfg Campaign: 11349484
Recall Date: Aug 17, 2020
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Mfg Campaign: 11348834
Recall Date: Aug 12, 2020
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Corrective Action:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Additional Notes:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Mfg Campaign: 11348839
Recall Date: Aug 12, 2020
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Corrective Action:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Additional Notes:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Mfg Campaign: 11348839
Recall Date: Aug 12, 2020
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Corrective Action:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Additional Notes:
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Mfg Campaign: 11348839
Recall Date: Aug 12, 2020
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS MY HUSBAND WAS DRIVING WITH THE SUNROOF CLOSED (THE GLASS AND MATERIAL PART). HE HEARD A LOUD EXPLOSION. IT WAS THE SUNROOF IMPLODING. HE OPENED THE MATERIAL PART AND GLASSED RAINED DOWN. THERE WAS NO OBJECT THAT FELL DOWN, TO SHOW IT WAS HIT. ALSO, NO MARK FROM THE INSIDE TO INDICATE IT WAS HIT FROM INSIDE THE CAR. THIS TOOK PLACE WHILE MY HUSBAND WAS DRIVING ON THE 794 BRIDGE IN MILWAUKEE, WI.
Corrective Action:
AS MY HUSBAND WAS DRIVING WITH THE SUNROOF CLOSED (THE GLASS AND MATERIAL PART). HE HEARD A LOUD EXPLOSION. IT WAS THE SUNROOF IMPLODING. HE OPENED THE MATERIAL PART AND GLASSED RAINED DOWN. THERE WAS NO OBJECT THAT FELL DOWN, TO SHOW IT WAS HIT. ALSO, NO MARK FROM THE INSIDE TO INDICATE IT WAS HIT FROM INSIDE THE CAR. THIS TOOK PLACE WHILE MY HUSBAND WAS DRIVING ON THE 794 BRIDGE IN MILWAUKEE, WI.
Additional Notes:
AS MY HUSBAND WAS DRIVING WITH THE SUNROOF CLOSED (THE GLASS AND MATERIAL PART). HE HEARD A LOUD EXPLOSION. IT WAS THE SUNROOF IMPLODING. HE OPENED THE MATERIAL PART AND GLASSED RAINED DOWN. THERE WAS NO OBJECT THAT FELL DOWN, TO SHOW IT WAS HIT. ALSO, NO MARK FROM THE INSIDE TO INDICATE IT WAS HIT FROM INSIDE THE CAR. THIS TOOK PLACE WHILE MY HUSBAND WAS DRIVING ON THE 794 BRIDGE IN MILWAUKEE, WI.
Mfg Campaign: 11341257
Recall Date: Jul 24, 2020
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AUTOMATIC HIGH BEAM FUNCTION SHUTS DOWN ERRATICALLY LEAVING CAR WITH NO HIGH BEAMS. NECESSARY TO TURN OFF AUTOMATIC FUNCTION TO USE HIGH BEAMS. THIS HAPPENS WHILE IN MOTION @ 30-35 MPH ON A COMPLETELY DARK ROAD AND WITH NO ONCOMING OR LEADING TRAFIIC TO TRIGGER FUNCTION TO SHUT DOWN HIGH BEAMS.
Corrective Action:
AUTOMATIC HIGH BEAM FUNCTION SHUTS DOWN ERRATICALLY LEAVING CAR WITH NO HIGH BEAMS. NECESSARY TO TURN OFF AUTOMATIC FUNCTION TO USE HIGH BEAMS. THIS HAPPENS WHILE IN MOTION @ 30-35 MPH ON A COMPLETELY DARK ROAD AND WITH NO ONCOMING OR LEADING TRAFIIC TO TRIGGER FUNCTION TO SHUT DOWN HIGH BEAMS.
Additional Notes:
AUTOMATIC HIGH BEAM FUNCTION SHUTS DOWN ERRATICALLY LEAVING CAR WITH NO HIGH BEAMS. NECESSARY TO TURN OFF AUTOMATIC FUNCTION TO USE HIGH BEAMS. THIS HAPPENS WHILE IN MOTION @ 30-35 MPH ON A COMPLETELY DARK ROAD AND WITH NO ONCOMING OR LEADING TRAFIIC TO TRIGGER FUNCTION TO SHUT DOWN HIGH BEAMS.
Mfg Campaign: 11339882
Recall Date: Jul 17, 2020
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11338202
Recall Date: Jul 8, 2020
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11338202
Recall Date: Jul 8, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE RECALL WAS POSTED ON JANUARY 13. TOYOTA DID NOT NOTIFY US UNTIL MID MAY. THERE IS STILL NO REMEDY. IT IS MORE THAN 6 MONTHS. OUR HIGHLANDER IS SITTING IN A TOYOTA SERVICE CENTER FOR OVER A MONTH. WE NEED THEM TO REMEDY THE SITUATION IMMEDIATELY. TOYOTA RENTED A CAR FOR US BUT WE ARE PAYING EXTRA FOR INSURANCE ON THE RENTAL- $400 A MONTH. CAN YOU FIND OUT WHY IT'S TAKING THEM SO LONG TO COME UP WITH A REMEDY? THANK YOU. *TR
Corrective Action:
THE RECALL WAS POSTED ON JANUARY 13. TOYOTA DID NOT NOTIFY US UNTIL MID MAY. THERE IS STILL NO REMEDY. IT IS MORE THAN 6 MONTHS. OUR HIGHLANDER IS SITTING IN A TOYOTA SERVICE CENTER FOR OVER A MONTH. WE NEED THEM TO REMEDY THE SITUATION IMMEDIATELY. TOYOTA RENTED A CAR FOR US BUT WE ARE PAYING EXTRA FOR INSURANCE ON THE RENTAL- $400 A MONTH. CAN YOU FIND OUT WHY IT'S TAKING THEM SO LONG TO COME UP WITH A REMEDY? THANK YOU. *TR
Additional Notes:
THE RECALL WAS POSTED ON JANUARY 13. TOYOTA DID NOT NOTIFY US UNTIL MID MAY. THERE IS STILL NO REMEDY. IT IS MORE THAN 6 MONTHS. OUR HIGHLANDER IS SITTING IN A TOYOTA SERVICE CENTER FOR OVER A MONTH. WE NEED THEM TO REMEDY THE SITUATION IMMEDIATELY. TOYOTA RENTED A CAR FOR US BUT WE ARE PAYING EXTRA FOR INSURANCE ON THE RENTAL- $400 A MONTH. CAN YOU FIND OUT WHY IT'S TAKING THEM SO LONG TO COME UP WITH A REMEDY? THANK YOU. *TR
Mfg Campaign: 11330271
Recall Date: Jun 23, 2020
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. HOLMAN TOYOTA (1301 NJ-73, MT LAUREL TOWNSHIP, NJ 08054) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. HOLMAN TOYOTA (1301 NJ-73, MT LAUREL TOWNSHIP, NJ 08054) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. HOLMAN TOYOTA (1301 NJ-73, MT LAUREL TOWNSHIP, NJ 08054) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11328189
Recall Date: Jun 10, 2020
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS ONLY 2YEARS BUT I FOUND OIL ARE LEAKING. I HAD CHECK UP AT LOCAL BODY SHOP AND THEY FOUND OUT THAT OIL LEAKS VACUUM PUMP SO I NEED TO REPLACE. *TR
Corrective Action:
MY CAR IS ONLY 2YEARS BUT I FOUND OIL ARE LEAKING. I HAD CHECK UP AT LOCAL BODY SHOP AND THEY FOUND OUT THAT OIL LEAKS VACUUM PUMP SO I NEED TO REPLACE. *TR
Additional Notes:
MY CAR IS ONLY 2YEARS BUT I FOUND OIL ARE LEAKING. I HAD CHECK UP AT LOCAL BODY SHOP AND THEY FOUND OUT THAT OIL LEAKS VACUUM PUMP SO I NEED TO REPLACE. *TR
Mfg Campaign: 11327495
Recall Date: Jun 6, 2020
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR HAD PROBLEMS ACCELERATING TWO TIMES FROM AFTER BEING STOPPED AT A STOP LIGHT. IT WAS ROUGH, DASH LIGHTS FLASHED QUICKLY AND I WAS UNABLE TO SEE WHICH LIGHTS WERE FLASHING. AS I COULD NOT RECREATE THE PROBLEM AFTER THAT, I WASN'T SURE ABOUT BRINGING IT TO THE DEALER. TWO WEEKS LATER I RECEIVED MY NOTICE ABOUT THE FUEL PUMP BEING RECALLED. NOW THE CAR IS AT THE DEALERSHIP. I REFUSE TO DRIVE AN UNSAFE CAR. TOYOTA HAS NOT SUPPLIED A TIMELY FIX. THE CAR HAS LESS THAN 20,000 MILES ON IT. TOYOTA SHOULD BUY THE CAR BACK. *TR
Corrective Action:
CAR HAD PROBLEMS ACCELERATING TWO TIMES FROM AFTER BEING STOPPED AT A STOP LIGHT. IT WAS ROUGH, DASH LIGHTS FLASHED QUICKLY AND I WAS UNABLE TO SEE WHICH LIGHTS WERE FLASHING. AS I COULD NOT RECREATE THE PROBLEM AFTER THAT, I WASN'T SURE ABOUT BRINGING IT TO THE DEALER. TWO WEEKS LATER I RECEIVED MY NOTICE ABOUT THE FUEL PUMP BEING RECALLED. NOW THE CAR IS AT THE DEALERSHIP. I REFUSE TO DRIVE AN UNSAFE CAR. TOYOTA HAS NOT SUPPLIED A TIMELY FIX. THE CAR HAS LESS THAN 20,000 MILES ON IT. TOYOTA SHOULD BUY THE CAR BACK. *TR
Additional Notes:
CAR HAD PROBLEMS ACCELERATING TWO TIMES FROM AFTER BEING STOPPED AT A STOP LIGHT. IT WAS ROUGH, DASH LIGHTS FLASHED QUICKLY AND I WAS UNABLE TO SEE WHICH LIGHTS WERE FLASHING. AS I COULD NOT RECREATE THE PROBLEM AFTER THAT, I WASN'T SURE ABOUT BRINGING IT TO THE DEALER. TWO WEEKS LATER I RECEIVED MY NOTICE ABOUT THE FUEL PUMP BEING RECALLED. NOW THE CAR IS AT THE DEALERSHIP. I REFUSE TO DRIVE AN UNSAFE CAR. TOYOTA HAS NOT SUPPLIED A TIMELY FIX. THE CAR HAS LESS THAN 20,000 MILES ON IT. TOYOTA SHOULD BUY THE CAR BACK. *TR
Mfg Campaign: 11326434
Recall Date: May 29, 2020
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER AND TOYOTA OF SLIDELL LOCATED AT 300 BEACH RD, SLIDELL, LA, WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER AND TOYOTA OF SLIDELL LOCATED AT 300 BEACH RD, SLIDELL, LA, WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER AND TOYOTA OF SLIDELL LOCATED AT 300 BEACH RD, SLIDELL, LA, WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11326465
Recall Date: May 29, 2020
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
ON MAY 5, 2020 I STOPPED AT A RED LIGHT IN THE LEFT TURN LANE, AFTER JUST HAVING A 20K MAINTENANCE PERFORMED ON MY 2018 HIGHLANDER XLE. AFTER THE LIGHT TURNED GREEN, I ACCELERATED AND AS I WAS ENTERING THE INTERSECTION, THE VEHICLE ABRUPTLY STALLED. IT WAS NOT A SMOOTH DECELERATION, BUT RATHER A JOLTING AND ABRUPT, SLAMMING DECELERATION, ALMOST SCREECHING TO A HALT. LUCKILY, THE CAR BEHIND ME SLAMMED ON THEIR BRAKES AND DID NOT HIT ME. ENGINE LIGHTS CAME ON, AND AFTER THE CAR WAS STOPPED COMPLETELY, IT RESTARTED AND I DROVE INTO THE NEAREST PARKING LOT. HAD I AND THE CARS BEHIND ME BEEN TRAVELING FASTER, IT'S LIKELY THAT I WOULD HAVE BEEN REAR-ENDED. THE STOPPING FORCE WAS ENOUGH TO SLAM ME INTO MY SEATBELT. I CALLED TOYOTA SERVICE AND THEY RECOMMENDED THAT I TURN OFF THE AUTO-START FUNCTION EVERY TIME I DRIVE THE VEHICLE, WHICH I HAVE DONE. THIS APPEARS TO BE DIRECTLY RELATED TO THE SAFETY RECALL 20TA02, WHERE THE LOW-PRESSURE FUEL PUMP MAY STOP OPERATING. THE VEHICLE IS IN AN EXTREMELY UNSAFE DRIVING CONDITION AND I'M VERY DISAPPOINTED THAT TOYOTA HAS NOT ROLLED OUT THE RECALL REPAIR SOONER. I'M LUCKY THAT I WAS THE ONLY OCCUPANT IN THE VEHICLE, AND IF THIS HAPPENED ON THE FREEWAY WITH MY FAMILY IN THE CAR, THE RESULTS COULD HAVE BEEN CATASTROPHIC. *TR
Corrective Action:
ON MAY 5, 2020 I STOPPED AT A RED LIGHT IN THE LEFT TURN LANE, AFTER JUST HAVING A 20K MAINTENANCE PERFORMED ON MY 2018 HIGHLANDER XLE. AFTER THE LIGHT TURNED GREEN, I ACCELERATED AND AS I WAS ENTERING THE INTERSECTION, THE VEHICLE ABRUPTLY STALLED. IT WAS NOT A SMOOTH DECELERATION, BUT RATHER A JOLTING AND ABRUPT, SLAMMING DECELERATION, ALMOST SCREECHING TO A HALT. LUCKILY, THE CAR BEHIND ME SLAMMED ON THEIR BRAKES AND DID NOT HIT ME. ENGINE LIGHTS CAME ON, AND AFTER THE CAR WAS STOPPED COMPLETELY, IT RESTARTED AND I DROVE INTO THE NEAREST PARKING LOT. HAD I AND THE CARS BEHIND ME BEEN TRAVELING FASTER, IT'S LIKELY THAT I WOULD HAVE BEEN REAR-ENDED. THE STOPPING FORCE WAS ENOUGH TO SLAM ME INTO MY SEATBELT. I CALLED TOYOTA SERVICE AND THEY RECOMMENDED THAT I TURN OFF THE AUTO-START FUNCTION EVERY TIME I DRIVE THE VEHICLE, WHICH I HAVE DONE. THIS APPEARS TO BE DIRECTLY RELATED TO THE SAFETY RECALL 20TA02, WHERE THE LOW-PRESSURE FUEL PUMP MAY STOP OPERATING. THE VEHICLE IS IN AN EXTREMELY UNSAFE DRIVING CONDITION AND I'M VERY DISAPPOINTED THAT TOYOTA HAS NOT ROLLED OUT THE RECALL REPAIR SOONER. I'M LUCKY THAT I WAS THE ONLY OCCUPANT IN THE VEHICLE, AND IF THIS HAPPENED ON THE FREEWAY WITH MY FAMILY IN THE CAR, THE RESULTS COULD HAVE BEEN CATASTROPHIC. *TR
Additional Notes:
ON MAY 5, 2020 I STOPPED AT A RED LIGHT IN THE LEFT TURN LANE, AFTER JUST HAVING A 20K MAINTENANCE PERFORMED ON MY 2018 HIGHLANDER XLE. AFTER THE LIGHT TURNED GREEN, I ACCELERATED AND AS I WAS ENTERING THE INTERSECTION, THE VEHICLE ABRUPTLY STALLED. IT WAS NOT A SMOOTH DECELERATION, BUT RATHER A JOLTING AND ABRUPT, SLAMMING DECELERATION, ALMOST SCREECHING TO A HALT. LUCKILY, THE CAR BEHIND ME SLAMMED ON THEIR BRAKES AND DID NOT HIT ME. ENGINE LIGHTS CAME ON, AND AFTER THE CAR WAS STOPPED COMPLETELY, IT RESTARTED AND I DROVE INTO THE NEAREST PARKING LOT. HAD I AND THE CARS BEHIND ME BEEN TRAVELING FASTER, IT'S LIKELY THAT I WOULD HAVE BEEN REAR-ENDED. THE STOPPING FORCE WAS ENOUGH TO SLAM ME INTO MY SEATBELT. I CALLED TOYOTA SERVICE AND THEY RECOMMENDED THAT I TURN OFF THE AUTO-START FUNCTION EVERY TIME I DRIVE THE VEHICLE, WHICH I HAVE DONE. THIS APPEARS TO BE DIRECTLY RELATED TO THE SAFETY RECALL 20TA02, WHERE THE LOW-PRESSURE FUEL PUMP MAY STOP OPERATING. THE VEHICLE IS IN AN EXTREMELY UNSAFE DRIVING CONDITION AND I'M VERY DISAPPOINTED THAT TOYOTA HAS NOT ROLLED OUT THE RECALL REPAIR SOONER. I'M LUCKY THAT I WAS THE ONLY OCCUPANT IN THE VEHICLE, AND IF THIS HAPPENED ON THE FREEWAY WITH MY FAMILY IN THE CAR, THE RESULTS COULD HAVE BEEN CATASTROPHIC. *TR
Mfg Campaign: 11326480
Recall Date: May 29, 2020
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
I OWN A 2018 TOYOTA HIGHLANDER, ME AND MY FAMILY INCLUDING MY 4 YEAR OLD SON WERE TAKING A DRIVE UP TO NEVADA CITY. WE LIVE IN CALIFORNIA AND WHEN WE GOT ON THE ROAD AND TRIED TO COME TO A STOP ON THE HIGHWAY AND THE STEERING WHEEL AND BRAKES STARTED TO SHAKE. WE DECIDED TO PULL OVER AND AS WE PULLED OVER THE CAR STALLED, WE PUT THE CAR IN PARK AND TRIED TO TURN IT ON WITH NO LUCK LEFT IT OFF FOR A COUPLE MINUTES AND STILL NO LUCK AN ERROR CAME ON THAT SAID LOW BREAKING POWER. WE HAD RECEIVED A RECALL NOTICE SO WE CALLED TOYOTA AND THEY STATED THEY WOULD NEED TO CHARGE US ABOUT 200 DOLLARS TO CHECK THE CAR. TOOK THE CAR IN AND THEY DECIDED TO KEEP OUT CAR UNTIL THERE IS A RESOLUTION FOR THE RECALL WHICH THEY SAID COULD TAKE 3 TO 4 MONTHS. JUST UNETHICAL FOR TOYOTA TO CHARGE US FOR A PROBLEM THAT IS COMPLETELY OUT OF OUR CONTROL NOT ONLY THAT BUT 4 MONTHS TO FIX A RECALL ERROR IS JUST RIDICULOUS. NOW WE'RE TERRIFIED TO DRIVE THE CAR ESPECIALLY WHEN OUR 4 YEAR OLD SON IN THE CAR. CONTACTED TOYOTA MANUFACTURER AND THEY WERE REALLY UNWILLING TO HELP GAVE US A RUN AROUND AND WE DIDN'T COME TO A RESOLUTION ABOUT THE PROBLEM. THEY DIDN'T OWN UP TO THE PROBLEM AND WE WERE LEFT WITH MORE UNANSWERED QUESTIONS. *TR
Corrective Action:
I OWN A 2018 TOYOTA HIGHLANDER, ME AND MY FAMILY INCLUDING MY 4 YEAR OLD SON WERE TAKING A DRIVE UP TO NEVADA CITY. WE LIVE IN CALIFORNIA AND WHEN WE GOT ON THE ROAD AND TRIED TO COME TO A STOP ON THE HIGHWAY AND THE STEERING WHEEL AND BRAKES STARTED TO SHAKE. WE DECIDED TO PULL OVER AND AS WE PULLED OVER THE CAR STALLED, WE PUT THE CAR IN PARK AND TRIED TO TURN IT ON WITH NO LUCK LEFT IT OFF FOR A COUPLE MINUTES AND STILL NO LUCK AN ERROR CAME ON THAT SAID LOW BREAKING POWER. WE HAD RECEIVED A RECALL NOTICE SO WE CALLED TOYOTA AND THEY STATED THEY WOULD NEED TO CHARGE US ABOUT 200 DOLLARS TO CHECK THE CAR. TOOK THE CAR IN AND THEY DECIDED TO KEEP OUT CAR UNTIL THERE IS A RESOLUTION FOR THE RECALL WHICH THEY SAID COULD TAKE 3 TO 4 MONTHS. JUST UNETHICAL FOR TOYOTA TO CHARGE US FOR A PROBLEM THAT IS COMPLETELY OUT OF OUR CONTROL NOT ONLY THAT BUT 4 MONTHS TO FIX A RECALL ERROR IS JUST RIDICULOUS. NOW WE'RE TERRIFIED TO DRIVE THE CAR ESPECIALLY WHEN OUR 4 YEAR OLD SON IN THE CAR. CONTACTED TOYOTA MANUFACTURER AND THEY WERE REALLY UNWILLING TO HELP GAVE US A RUN AROUND AND WE DIDN'T COME TO A RESOLUTION ABOUT THE PROBLEM. THEY DIDN'T OWN UP TO THE PROBLEM AND WE WERE LEFT WITH MORE UNANSWERED QUESTIONS. *TR
Additional Notes:
I OWN A 2018 TOYOTA HIGHLANDER, ME AND MY FAMILY INCLUDING MY 4 YEAR OLD SON WERE TAKING A DRIVE UP TO NEVADA CITY. WE LIVE IN CALIFORNIA AND WHEN WE GOT ON THE ROAD AND TRIED TO COME TO A STOP ON THE HIGHWAY AND THE STEERING WHEEL AND BRAKES STARTED TO SHAKE. WE DECIDED TO PULL OVER AND AS WE PULLED OVER THE CAR STALLED, WE PUT THE CAR IN PARK AND TRIED TO TURN IT ON WITH NO LUCK LEFT IT OFF FOR A COUPLE MINUTES AND STILL NO LUCK AN ERROR CAME ON THAT SAID LOW BREAKING POWER. WE HAD RECEIVED A RECALL NOTICE SO WE CALLED TOYOTA AND THEY STATED THEY WOULD NEED TO CHARGE US ABOUT 200 DOLLARS TO CHECK THE CAR. TOOK THE CAR IN AND THEY DECIDED TO KEEP OUT CAR UNTIL THERE IS A RESOLUTION FOR THE RECALL WHICH THEY SAID COULD TAKE 3 TO 4 MONTHS. JUST UNETHICAL FOR TOYOTA TO CHARGE US FOR A PROBLEM THAT IS COMPLETELY OUT OF OUR CONTROL NOT ONLY THAT BUT 4 MONTHS TO FIX A RECALL ERROR IS JUST RIDICULOUS. NOW WE'RE TERRIFIED TO DRIVE THE CAR ESPECIALLY WHEN OUR 4 YEAR OLD SON IN THE CAR. CONTACTED TOYOTA MANUFACTURER AND THEY WERE REALLY UNWILLING TO HELP GAVE US A RUN AROUND AND WE DIDN'T COME TO A RESOLUTION ABOUT THE PROBLEM. THEY DIDN'T OWN UP TO THE PROBLEM AND WE WERE LEFT WITH MORE UNANSWERED QUESTIONS. *TR
Mfg Campaign: 11326062
Recall Date: May 26, 2020
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING, THE VEHICLE WAS HAVING ISSUES BRAKING AS IT WOULD NOT WANT TO COME TO A STOP. THE ENGINE LIGHT WOULD TURN ON INDICATING ISSUE BUT WOULD DISAPPEAR FROM DASHBOARD. THERE WAS AT TIMES THAT ACCIDENT WOULD ALMOST OCCUR DUE TO NOT BEING ABLE TO PROPERLY STOP. DURING THE TIME OF DRIVING THIS OCCURRED ON A HIGHWAY WHILE IN MOTION. TOOK VEHICLE TO DEALERSHIP AND COMPUTER WOULD NOT REGISTER THE ISSUE AS THE ENGINE LIGHT WAS NO LONGER ACTIVATING. EMPLOYEES TOOK VEHICLE FOR TEST DRIVER AND DETERMINED SOMETHING WAS WRONG AS HE COULD ALSO SENSE AN ISSUE WITH BRAKING. VEHICLE WAS LEFT AT THE DEALERSHIP FOR REPAIRS. *TR
Corrective Action:
WHILE DRIVING, THE VEHICLE WAS HAVING ISSUES BRAKING AS IT WOULD NOT WANT TO COME TO A STOP. THE ENGINE LIGHT WOULD TURN ON INDICATING ISSUE BUT WOULD DISAPPEAR FROM DASHBOARD. THERE WAS AT TIMES THAT ACCIDENT WOULD ALMOST OCCUR DUE TO NOT BEING ABLE TO PROPERLY STOP. DURING THE TIME OF DRIVING THIS OCCURRED ON A HIGHWAY WHILE IN MOTION. TOOK VEHICLE TO DEALERSHIP AND COMPUTER WOULD NOT REGISTER THE ISSUE AS THE ENGINE LIGHT WAS NO LONGER ACTIVATING. EMPLOYEES TOOK VEHICLE FOR TEST DRIVER AND DETERMINED SOMETHING WAS WRONG AS HE COULD ALSO SENSE AN ISSUE WITH BRAKING. VEHICLE WAS LEFT AT THE DEALERSHIP FOR REPAIRS. *TR
Additional Notes:
WHILE DRIVING, THE VEHICLE WAS HAVING ISSUES BRAKING AS IT WOULD NOT WANT TO COME TO A STOP. THE ENGINE LIGHT WOULD TURN ON INDICATING ISSUE BUT WOULD DISAPPEAR FROM DASHBOARD. THERE WAS AT TIMES THAT ACCIDENT WOULD ALMOST OCCUR DUE TO NOT BEING ABLE TO PROPERLY STOP. DURING THE TIME OF DRIVING THIS OCCURRED ON A HIGHWAY WHILE IN MOTION. TOOK VEHICLE TO DEALERSHIP AND COMPUTER WOULD NOT REGISTER THE ISSUE AS THE ENGINE LIGHT WAS NO LONGER ACTIVATING. EMPLOYEES TOOK VEHICLE FOR TEST DRIVER AND DETERMINED SOMETHING WAS WRONG AS HE COULD ALSO SENSE AN ISSUE WITH BRAKING. VEHICLE WAS LEFT AT THE DEALERSHIP FOR REPAIRS. *TR
Mfg Campaign: 11325069
Recall Date: May 18, 2020
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